# Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gusto the right Payroll solution for you? Explore 4195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Ryan P Graphic DesignerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc.“ December 6, 2025 Hallye N Operation ManagementMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans.“ March 26, 2026 RK Raechel K Training ManagerFund-Raising, 51 - 200 employeesUsed the software for: 1-2 years. “I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader.“ April 17, 2026 Sofia L Head Administrative AssistantAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “Gusto can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings.“ December 8, 2025 YM Yasmin M Operations AssistantAccounting, 51 - 200 employeesUsed the software for: 1-2 years. “I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors.“ April 10, 2026 Lenora H Clinical SupervisorBiotechnology, 51 - 200 employeesUsed the software for: More than 2 years. “There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number.“ April 9, 2026 DH David H AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters.“ January 19, 2026 YP Yolanda P FounderEducation Management, Self-employedUsed the software for: 1-2 years. “The first time I applied for the Gusto card it took a while before my fun’s were on my card and my deposit was not sent to my card right away.“ January 9, 2026 ## Showing most helpful reviews Showing 1-25 of 4195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Gusto is awesome! Best HR Software there is" October 28, 2025 5.0 I have loved Gusto. I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. Pros Gusto is awesome! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. Cons I honestly don't have any complaints about Gusto. I've had a couple of login issues before, but nothing big stands out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I don't know that our company switched, but when I came to the company, I came from using ADP and I'm so thrilled to switch to Gusto. ADP makes life hard always, Gusto makes life easy and I daresay fun! Review Source Response from Gusto November 8, 2025 Hi Greg, Thank you so much for sharing your experience. We are thrilled to hear that Gusto has made HR and payroll simple, intuitive, and even enjoyable. It is great to know that our workflows and automations are helping you focus on your team instead of administrative tasks. We also appreciate you mentioning the brief login issues. Feedback like this helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. We are so glad you are with Gusto. -Gusto Client Relations VR Verified Reviewer Volunteer Non-Profit Organization Management Used the software for: 1-2 years ### "Great payroll tool for small businesses. Way better than ADP" February 25, 2026 5.0 Overall, Gusto has been a reliable and time-saving solution for managing payroll and HR for our small business. The setup was straightforward and the ongoing maintenance is minimal. While there are some areas for improvement, particularly around pricing and support, it covers the essentials well and has noticeably reduced the stress of payroll processing. Pros Gusto makes payroll incredibly easy to run — even for someone without a dedicated HR or accounting background. The interface is clean and intuitive, and the automated tax filing saves a significant amount of time. The onboarding flow for new employees is smooth and largely self-service, which reduces the administrative burden. Integration with popular accounting tools like QuickBooks is also a big plus. Cons The pricing can add up quickly as you scale, especially when adding features like time tracking or benefits administration. Customer support response times can be slow during peak periods. Some advanced reporting features feel limited compared to dedicated HR platforms, and the mobile app could use more functionality for managers. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP is just filled with so much bloat now. Review Source SB Sophie B. HR Admin Sports Used the software for: 1-2 years ### "Gusto for payroll and onboarding" March 4, 2026 3.0 Pros Being in HR, using a platform like Gusto was very helpful as everything is one place. I found it quite easy to process payroll and onboard new employees. I only have 3 locations that I had to cover but it made it easy to switch between different locations. As well as offering the different ways to label the employees and make sure the correct tax documents were associated with the correct person. Cons I felt as though anytime I needed something through customer support, it would be someone who does not truly understand the situation or they did not speak english. I had no issues with time management and getting them on the phones as they would call right away but even with that, sometimes I did not get my issues resolved Review Source JB John B. Treasurer Civic & Social Organization Used the software for: 2+ years ### "Great payroll system for small businesses and nonprofits" January 5, 2026 5.0 We have been using Gusto for payroll for several years now and it has made our payroll process very easy. We are a small nonprofit with only a handful of paid employees, but they work from home in multiple states and Gusto made that all simple to setup and manage. Pros Gusto is straightforward and easy to set up, provides simple-to-use tools for running payroll, and is one of the least expensive solutions available to small businesses. Cons It was tricky to get Gusto fully integrated with our preferred timekeeping system. Additionally, user roles and permissions cannot be customized, so you must choose from a small set of pre-configured roles - but these were sufficient for our use. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Gusto was simpler to setup and use and also was much less expensive. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, John. We’re glad Gusto has made payroll easier to manage for your nonprofit, especially with employees working across multiple states. We also appreciate the feedback on integrations and permissions and will share that with our team as we continue to improve. Thanks for choosing Gusto. Gusto Client Relations LP Lynne P. Office Manager Utilities Used the software for: 2+ years ### "A Reliable and User-Friendly Payroll Solution" March 5, 2026 5.0 The overall experience with Gusto has been great. The platform is user-friendly, reliable, and makes managing payroll, benefits, and HR tasks much simpler. Pros What I like most about Gusto is how it simplifies payroll and HR tasks. It's user friendly, automates time consuming processes, and helps ensure employees are paid accurately and on time. Cons There's not much I dislike about Gusto. The only small challenge is that new users may need a little time to get familiar with all the features, but once you do, it's very intuitive. Review Source CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love Gusto!" March 5, 2026 4.0 Pros Very easy to use. The app is very easy to navigate through. The website is also easy to navigate through. I only had one bad experience with Gusto, but they fixed the bugs and issues really quick, and their customer support helped out as well. Cons Sometimes Gusto takes a bit to load the screens. It's isn't terribly slow but it does slow down the process a bit. Review Source YM Yasmin M. Operations Assistant Accounting Used the software for: 1-2 years ### "Effortless Payroll and HR Made Easy" April 10, 2026 5.0 My overall experience with Gusto has been positive. The platform is easy to use and does a great job simplifying payroll and HR tasks that can otherwise be time-consuming and complicated. I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses. Pros What I liked most about Gusto was how user-friendly and intuitive the platform is. Everything from running payroll to managing employee information is clearly organized, which makes it easy to navigate even without much prior experience. I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors. Overall, it simplifies complex HR and payroll tasks in a way that feels efficient and stress-free. Cons What I liked least about Gusto is that some of its features can feel limited, especially for more complex business needs. While it works well for basic payroll and HR tasks, customization options aren’t as flexible as they could be. Review Source MH Michael H. Sales and Support Information Technology and Services Used the software for: 2+ years ### "A payroll and benefits tool that makes me smile!" February 21, 2026 5.0 It's awesome - I truly enjoy checking my pay or benefits with their system, so that's a huge win in my book. Pros Gusto is such an awesome HR and benefits product! I love the vibe in the UI - they've made lots of things - pay, benefits - super super easy to access and update. Cons Maybe just that there's a lot more visible to me than I need to access - lots of other features that aren't really helpful and clutter up the view a bit. Review Source JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Nonprofit’s Dream: Payroll and HR Made Simple" April 2, 2026 5.0 Unlike other platforms that require a week of setup, Gusto was easy to dive into immediately. It’s the most user-friendly HR and payroll tool I’ve encountered. It has streamlined our nonprofit's workflow perfectly, making it easy to manage a mixed team of staff and contractors without any of the usual headaches Pros Everything. Gusto has made life as a small nonprofit manageable in so many ways. From onboarding contractors and staff to seamless time-tracking, it has turned what used to be a massive administrative burden into a simple, automated process. Cons Honestly, I can’t think of a single thing I dislike about Gusto. It has met every need our nonprofit has without any of the typical software headaches. Review Source VR Verified Reviewer Consultant Non-Profit Organization Management Used the software for: 1-2 years ### "Get your payroll done" March 18, 2026 4.0 Pros It is definitely a product that provides good value for the money. I've been using it for a couple of years now and it works great. They provide regular updates and keep you informed as to when things need to be done. Cons Sometimes it can be a challenge getting ahold of anyone to help since it's all online. The length of the process make take a bit longer. Review Source RH Raylon H. Business Development Manager Hospitality Used the software for: 6-12 months ### "Gusto, the platform for all!" November 21, 2025 4.0 I'd recommend Gusto to even the smallest of businesses. It simplifies Payroll and Human Resources, it bundles a lot of useful tools such as onboarding, and its scalable. Pros Gusto is relativley easy to use. Its intuitive interface is very user friendly granting forward access to setting up and managing payroll, onboarding, and benefits. Cons Customer support with Gusto can be slow and sometimes not helpful. The mobile app is also not very inclusive, you have to log in on a web based computer to effectively manage. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Gusto Simplicity and ease of use were the deciding factors. Review Source Response from Gusto November 28, 2025 Hi Raylon, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve found Gusto intuitive and easy to use for payroll, onboarding, and managing your team — and we appreciate your recommendation for small businesses. We also want to acknowledge your concerns about customer support responsiveness and your experience with the mobile app. This kind of feedback is incredibly valuable, and we’re actively working to improve both support consistency and mobile management capabilities. Insights like yours help guide those improvements. Thank you again for sharing your experience and for choosing Gusto for your team. We’re grateful to support your business and are committed to making things even better. -Gusto Client Relations Team VR Verified Reviewer HR Director Law Practice Used the software for: 1-2 years ### "Decent Option with Some Limitations" December 3, 2025 4.0 It was okay. Not the best, but it serves its intended function. Price-wise, I think they are competitive enough for the offerings. I would recommend it for small businesses that need to pay US-based staff. For international staff, there's some limitations on countries you can enroll. Pros Cheap option for paying US-based contractors and employees. Their customer support is also great. Every time I request support, someone is available online or over the phone to talk to, which is a feature that most other similar providers lack. Cons The user interface could be challenging. There is definitely a learning stage for new users who have never used similar platforms before. In my experience, I've used several platforms similar to Gusto, and I believe their payroll function needs improvement. There are limitations on reporting fuctions that needs some customization. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Gusto Price is cheaper for US contractors use only. Review Source TR Todd R. President Restaurants Used the software for: 6-12 months ### "Gusto Missed Our Payday" June 25, 2025 1.0 Poor. I expect so much more from such a prominent software. I also expect 24/7 human tech support when dealing with payroll for companies that have all sorts of hours of operation. We are restaurants and are operating non-stop in many ways. Pros Much better interface than Quickbooks. Attempts to integrate a hiring module that does present an easy, online application form. Cons 1\. Gusto missed one of our paydays. Gusto withdrew the funds, and deposits did not arrive on the following day as promised. You can imagine the impact on our 45 employees and their level of trust in our company. Hours of corresponding with their support team both by chat and phone left no resolution. Gusto does not have a human support network for after 7pm CST. 2. User interface is clunky. They still have the "25 records" is the total records listed at the bottom of the page and you have to choose 50, or 100 every single time you want to see a whole list. 3. You cannot assign employees to multiple departments within the same location. 4. Alerts come up on the home screen and you cannot easily make them go away. 5. The hiring module does not have a way of managing one applicant who has applied for multiple jobs. The system sees it all as separate applicant records. Alternatives considered [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Gusto User interface seemed better and more easily understood. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) QBO payroll is terrible and support is outsourced offshore. Review Source Response from Gusto July 1, 2025 Hi Todd, My name is Chelsea, and I’m with Gusto’s Client Relations team. I saw the feedback you recently shared and want to sincerely apologize for the experience you had. We understand how serious it is to miss a payday, and I’m truly sorry for the stress this caused you and your team. I also appreciate you taking the time to outline the other pain points you encountered, from limited after-hours support to some of the platform’s design limitations. This is not the experience we want for any of our customers, and I’ve shared your comments with the appropriate teams to review further. I wasn’t able to locate your account with the information you provided in this review but if you’re open to it, we’d be glad to revisit what happened with the missed payroll and offer clarity where we can. We know you may be looking into other solutions, and we understand. That said, if you choose to continue the conversation, we’re here and ready to help however we can. Thank you again for your feedback. KJ Kim J. HR Management Utilities Used the software for: 1-2 years ### "Gusto does what's needed to make paying people straight forward. " May 10, 2025 5.0 Overall I have been happy with Gusto. There is a live person you can get ahold of when needed. They are constantly improving their platform to make things easier for the busy business owner that is doing it all. Some highlights are the time tracking and scheduling. Some complaints I get from my team is that the kiosk doesn't clock you out. I think that if you don't hit the buttons just right your entry isn't processed. Pros Gusto does it all and they have great customer service. I have called many times and typically my problems are fixed within a few minutes. They tend to have good follow through with issues. They are committed to improving their platform regularly. This is helpful. I was glad they've added time tracking for contractors. This makes paying people straight forward. Cons Not a huge fan of their al-a-cart pricing. It is quite a bit extra per month for HR services. Most of which you can google on your own. I think they could benefit from asking long term customers for feedback. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Team was growing and we needed a more cost effective inclusive product. Review Source Response from Gusto June 7, 2025 Hi Kim, Thank you so much for your detailed and thoughtful review. We’re glad to hear that Gusto has helped simplify payroll and contractor time tracking for your team, and we appreciate you calling out the responsiveness of our customer support. It’s great to know we’ve been able to meet your needs as your business has grown. We also value your feedback on pricing and features. Your point about long-term customer input is a helpful reminder, and we'll share this with our product team. We're always working to enhance the platform in ways that truly support small business owners like you. Thanks again for being part of the Gusto community. We’re grateful to support your team. Warmly, The Gusto Team ET Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Gusto is for Small Businesses" June 20, 2025 3.0 It's a 75% application. It's 75% great, but there are few issues that could be resolved to make it a 100% great application. It's worth the money for a smaller business, but for larger enterprises, there are better solutions. Pros Ease of use. From a user perspective it is convenient with a very simple UI. Navigation is intuitive and provides an excellent user experience. The mobile app provides a very similar UX. Cons The only part of the UI that doesn't make a lot of sense is the time edit save processes. When time is edited with a note added, the user can't hit "Enter" to save the record update. In fact, clicking "Enter" will close the window without the update. In most applications "Enter" will result in the submission. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) Needed to change the way that payroll was done to support organizational changes Review Source Response from Gusto June 24, 2025 Hi Eric, Thank you for sharing your detailed feedback and for being a Gusto customer for over two years. We’re glad to hear you find the platform easy to use and appreciate the intuitive user experience, both on desktop and mobile. We also appreciate your insights about the time edit save process. Your point about the "Enter" key behavior is helpful, and we’ve shared this with our product team to improve the experience. We understand that Gusto may not cover every need for larger enterprises, but we’re grateful you find value in the platform and that it has supported your organizational changes. Thanks again for your honest feedback and for being part of the Gusto community! – The Gusto Team GK Grant K. President. Wholesale Used the software for: 1-2 years ### "Gusto is Amazing for Payroll!" March 19, 2026 5.0 Great service, would highly recommend, great pricing. It is easy and intuitive. I appreciate getting the reminders to run payroll. Pros Fast and precise payroll. Direct deposit is great. Taxes are paid on time with no missed deadlines or penalties. Cons Inability to customize withholding taxes while running payroll. You do have to go to the individual employee and change their withholdings. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Gusto Price was much better with Gusto. They were able to migrate with our data. Switched from [H&R Block](https://www.capterra.com/p/123072/H-R-Block-At-Home-Premium-Business/) H&R Block missed deadlines and could not calculate taxes correctly. Lots of fees and fines. Review Source SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Gusto is a great software! Highly Suggest! " December 18, 2025 4.0 Overall, Gusto is an excellent resource for payroll, managing salaries, and tracking time off. We also find it very useful for hosting employee manuals, documents, and training modules. Our team completes their annual sexual harassment training through the platform, which is quick and engaging thanks to the interactive videos! We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a larger organization. Plus, the seasonal outfits on the loading page mascot (a cute little pig) are a delightful touch! We love it! Pros Gusto has significantly streamlined our payroll and time tracking. Its user-friendly interface makes it easy to monitor employee hours and resolve issues efficiently. The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! Cons The user interface for employees can be somewhat clunky at times. They have reported long loading periods when attempting to clock in or out, and there are occasional issues with the location \[tracking/accuracy\]. Review Source VR Verified Reviewer Office Manager Construction Used the software for: 2+ years ### "10 years plus customer review" January 7, 2026 4.0 We love it and have been using it for over 10 years. I highly recommend anyone who has to do payroll to use it. Takes the headache out of payroll and HR. Pros Works really well and is easy to navigate. The onboarding and benefits are streamlined and easy for everyone. My teammates love the app and that they can see everything in one place. Cons The customer service can be a little frustrating at times. Sometimes you get someone who understands and is knowledgeable. Sometimes you don't. Review Source Response from Gusto January 13, 2026 Thank you for being a long-time Gusto customer and for sharing your experience. We’re glad the platform, onboarding, and app have made payroll and HR easier for your team. We also appreciate the candid feedback about support consistency and are sharing that with our team as we continue to improve. Thanks again for the recommendation. Gusto Client Relations VR Verified Reviewer server Food & Beverages Used the software for: 1-2 years ### "Excellent for payroll. Mediocre for everything else." January 3, 2026 4.0 Gusto works best as a payroll-focused checking account, not as your financial command center. It excels at getting you paid reliably, often early, and without confusion. If that’s your main goal, it delivers. If you want robust banking tools or fast individual support, you’ll likely need a second bank alongside it. Pros Consistent, on-time payroll deposits. Paychecks arrive when they’re supposed to, which is the bare minimum but still worth praising. Early direct deposit. Funds often show up up to two days early, which actually helps instead of just sounding helpful. Simple, clean interface. Pay stubs, tax documents, and transaction history are easy to find and easy to read. No hidden fees. No monthly maintenance fees or surprise deductions quietly stealing lunch money. Clear pay breakdowns. Earnings, deductions, and year-to-date totals are transparent and straightforward. Cons Limited banking features. This is a checking account, not a full-service bank. No joint accounts, limited bill pay, and minimal extras. Support favors employers. If you’re just an employee with a problem, response times can feel slower than they should. Cash deposits are inconvenient. Not ideal if you still live in the physical-currency world. Few customization options. Alerts, budgeting tools, and spending controls are pretty basic. Review Source Abbey W. owner, founder Retail Used the software for: 2+ years ### "Consistent, reliable, and easy to use" January 24, 2026 5.0 Overall, Gusto is the most cost effective option to manage all things employees. I've never experienced any bugs or outages that affected my business in the 10 years or so I've used it. Pros I love how simple it is to use as Gusto guides you through all the requirements, from taxes to reports and files them all automatically. Cons It's a bit difficult to link Gusto to benefits like workers comp and insurance. You have to deal with a few different reps to get it to completed. Review Source Response from Gusto January 31, 2026 Hi Abbey, thank you so much for the thoughtful review! We’re thrilled to hear Gusto has been a consistent, reliable, and easy solution for your business over the years. We also appreciate your feedback about benefits setup, and we’re always working to make that process smoother and more seamless. Thanks again for trusting us to support your team! HB Hayleigh B. Infant Teacher Child Day Care Services Used the software for: 1-2 years ### "My Gusto Exp " December 21, 2025 5.0 The best way to describe it is easy. Everting is stored for you digitally so you don’t have to keep track of documents. I love the app. It’s easy to use and user friendly. Pros How easy it is to track your hours,time off and pay. I can go back to the first paycheck I got. I can also request time off and see my balances in an instant. Cons Gusto requires me to put a note every time I clock in and it doesn’t any of my coworkers. I just type “on site” each morning because I don’t know what else to say. Review Source Response from Gusto January 13, 2026 Thank you for sharing your experience, Hayleigh. We’re glad to hear the app makes it easy to track hours, time off, and pay, and that having everything stored digitally has been helpful. We also appreciate the feedback about clock-in notes and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations Michael D. Social Media Marketing Manager Hospitality Used the software for: 1-2 years ### "My experience with Gusto!" November 4, 2025 5.0 I overall loved gusto and being able to access my 401k on there! Overall the account management was easy to use as well as accessing data on Gusto. Pros I loved being able to access my 401k and see my monthly payment breakdowns! It was easy to use and as an employee it was easy to read. Cons I dont think there was anything in my time using gusto that was bad. There were no bugs or issues that occur when I was using the app! Review Source Response from Gusto November 10, 2025 Hi Michael, Thank you so much for taking the time to share your feedback. We are so glad to hear that you enjoyed using Gusto and found it easy to access your 401(k) and pay details. Making sure everything is clear and simple for employees is one of our top priorities. We appreciate you sharing your experience and are thrilled to know that Gusto made managing your information quick and stress-free. -Gusto Client Relations KO Kearis O. Director Child Day Care Services Used the software for: 6-12 months ### "User-friendly, but unreliable payroll app" July 17, 2025 3.0 Pros When the system worked, it worked well and had good functionality. I would say its biggest strength is the variety of reports and customization available. Cons We often had the platform go down at random times, and the support team was not very helpful. For instance, the card we had on file to pay our subscription expired, so the whole system went down. No one contacted us to let us know that was the problem, or we could have solved it before losing access to the system. Also, Gusto lacked the scheduling and employee communication tools that we found in another system. Review Source Response from Gusto July 21, 2025 Hi Kearis, Thank you for sharing your experience. We’re glad to hear you found the reports and customization helpful, but we’re sorry to hear about the system issues and the frustration around support. That’s not the experience we aim to deliver, and we’ll be sharing your feedback with our team to help us improve. We appreciate you giving Gusto a try and taking the time to leave this review. Best, The Gusto Team VR Verified Reviewer Self employed Facilities Services Used the software for: 6-12 months ### "Great for buisness and employees!" August 21, 2025 5.0 Overall my experience with Gusto was excellent. It provided convince and was simple to integrate with different jobs. Pros What i liked most about Gusto was that you have everything all in one. I was able to clock into work and have my direct deposit sent right to my gusto account. Cons What I liked least about Gusto is that it can be picky sometimes when trying to sign into my account. Review Source Response from Gusto August 21, 2025 Thank you so much for sharing your experience! We’re thrilled to hear that Gusto has made things easier for you by keeping everything in one place—from clocking in to getting your direct deposit right in your account. It’s great to know the platform has been both simple and convenient as you’ve gotten started. We also appreciate you pointing out the challenge with signing in. Feedback like this helps us continue improving so your experience stays smooth and reliable. We’re so glad to have you with us and look forward to supporting you as your business grows! – The Gusto Client Relations Team TP Tahja P. Senior Debt Advisor Financial Services Used the software for: 2+ years ### "No complaints, Great service!" January 8, 2026 5.0 Positive and gets the job done! I would recommend this as a dedicated time tracker for any small business looking for such a service. Its dependable and reliable! Pros Ease of access and how simplified and easy to understand the menus are, it is easy to "punch" and clock in and also have employees times adjusted. Cons A few bugs where it wasn't loading for a few seconds, but these bugs were quickly ironed out and We haven't had any other issues since. Review Source Response from Gusto January 13, 2026 Thank you for the review, Tahja. We’re glad Gusto has been easy to use and dependable for time tracking and payroll, and that any issues were resolved quickly. We appreciate you taking the time to share your experience and for the recommendation. Gusto Client Relations Talk to a Capterra advisor for free and get results within 15 minutes.