# Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gusto the right Payroll solution for you? Explore 4209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Clifton S hr serviceElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system.“ May 7, 2026 Clifton S hr serviceElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled.“ May 7, 2026 JT Jarvis T Sales RepHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details.“ April 22, 2026 Hallye N Operation ManagementMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans.“ March 26, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to navigate without extensive training. Although it can feel somewhat limited for more complex HR needs, Gusto worked efficiently for day‑to‑day payroll management and gave confidence that key processes were being handled correctly.“ April 21, 2026 MH Matthew H TutorEducation Management, Self-employedUsed the software for: 6-12 months. “However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals you’ve already paid for, which defeats much of the convenience that meal kits are supposed to provide.“ June 6, 2026 RK Raechel K Training ManagerFund-Raising, 51 - 200 employeesUsed the software for: 1-2 years. “I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader.“ April 17, 2026 Ferit T ScientistBiotechnology, 2 - 10 employeesUsed the software for: More than 2 years. “Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't stated clearly in the offer.“ April 27, 2026 ## Showing most helpful reviews Showing 1-25 of 4209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Gusto is awesome! Best HR Software there is" October 28, 2025 5.0 I have loved . I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. Pros is awesome! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. Cons I honestly don't have any complaints about . I've had a couple of login issues before, but nothing big stands out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I don't know that our company switched, but when I came to the company, I came from using ADP and I'm so thrilled to switch to . ADP makes life hard always, Gusto makes life easy and I daresay fun! Review Source Response from Gusto November 8, 2025 Hi Greg, Thank you so much for sharing your experience. We are thrilled to hear that Gusto has made HR and payroll simple, intuitive, and even enjoyable. It is great to know that our workflows and automations are helping you focus on your team instead of administrative tasks. We also appreciate you mentioning the brief login issues. Feedback like this helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. We are so glad you are with Gusto. -Gusto Client Relations CC Colton C. Operations Manager Consumer Services Used the software for: 1-2 years ### "Success With Gusto" April 17, 2026 5.0 has been a sigh of relief, making managing my team easier than ever. The ability to upload updates to policies and procedures and have them signed on off has taken the leg work out of making changes. Pros The ability to easily upload documents for employees to sign. The ability to easily approve and deny paid time off requests. To ability to manage employee hours & pay, has helped streamline and manage many aspects for our small business. Cons I am not a fan of the inability to submit time off requests if hours are not in the bank. At my business we utilize time off accrual and if the hours are not there even if they will be at the time for the request it will not allow you to request that time. Review Source Emily C. Business Manager Chemicals Used the software for: 2+ years ### "Gusto: Easy, Affordable, but Not Perfect" January 16, 2026 3.0 is affordable, easy to integrate, and employee-friendly, which makes it a strong choice for many businesses. However, some workflow and tax-related issues could definitely be improved to make the experience smoother for administrators. Pros integrates easily with other systems we use, which saves time and reduces manual work. The employee app is very convenient—our team finds it simple to access pay stubs, tax documents, and personal information right from their phones. It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get. Cons One major frustration is that when an employee is rehired, does not reset their settings. This can cause confusion and extra manual cleanup. We’ve also had ongoing issues with city tax handling, which has required additional monitoring to make sure everything is correct. Another small but annoying usability issue is that when you tab to the next employee, it doesn’t stay in the same section you were working in—you have to keep navigating back to where you were, which slows things down. Review Source AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent Time Management Program" February 26, 2026 5.0 Great Experience! Have been using for over 7+ years now and have not even wanted or needed to look for any additional services! Pros Very easy to use app that allows all employees the ease of time tracking and time off requests. Great customer support for small business management and value for your money! Cons Nothing! We have been able to set up the app to allow for as much autonomy as we like for our employees to have, while still being streamlined for payroll and schedules! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Hard to use, not able to get an app that was functioning, cost Review Source JT Jarvis T. Sales Rep Health, Wellness and Fitness Used the software for: 2+ years ### "Gusto for the win!" April 22, 2026 4.0 Overall, I had a great experience using the payroll system. It served as a highly effective employee tool for time management, payroll modifications, and tracking the time clock. Additionally, it was invaluable for resolving tax-related issues and ensuring compliance. All in all, it was a reliable and user-friendly platform for managing my employment needs. Pros stands out as a premier payroll service primarily due to its exceptional user interface. The mobile app is thoughtfully designed, offering a level of autonomy that is rare in HR software. I particularly appreciate being able to manage time-off requests and make real-time account adjustments directly from my phone. The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details. Cons Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time. Review Source RK Raechel K. Training Manager Fund-Raising Used the software for: 1-2 years ### "Mucho gusto, Gusto!" April 17, 2026 5.0 It is incredibly easy to use, and I can use it for myself and for our team. The functionality in our office and on their phones is great! Pros I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader. Cons The enhanced authentication features. There are times when it requires a code that is sent to me via text or my personal email. I cannot always access my personal email while working. Review Source JC Jessica C. Therapist Mental Health Care Used the software for: 1-2 years ### "User Friendly for New Employees" April 13, 2026 5.0 Pros is an extremely user-friendly platform. As a young adult at my first job as a full-time employee, I can use the site with confidence. Cons I wish that for the upcoming paychecks, they could give an estimated amount of money, but this may just be a decision made by my company in particular. Review Source SC Swetha C. TPM Information Technology and Services Used the software for: 1-2 years ### "Excellent Payroll and HR Platform for Small Businesses" June 4, 2026 5.0 Pros is very user-friendly and makes payroll, benefits, and employee management simple. The platform is easy to navigate, even for small businesses without a dedicated HR team. I especially liked the automated payroll processing, tax filing features, and employee self-service portal. Customer support has also been responsive whenever assistance was needed. Cons While is a strong platform overall, some advanced reporting and customization features are limited compared to larger enterprise HR systems. Pricing can also increase as additional features and employees are added. Occasionally, certain workflows require navigating through multiple screens. Review Source RS Radha S. Legal Assistant Legal Services Used the software for: I used a free trial ### "A User‑Friendly Payroll Solution That Simplifies the Essentials" April 21, 2026 5.0 Overall, my experience with was very positive. I found it to be a reliable and user‑friendly platform that simplified payroll and basic HR tasks, especially for small to mid‑sized organizations. The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to navigate without extensive training. Although it can feel somewhat limited for more complex HR needs, Gusto worked efficiently for day‑to‑day payroll management and gave confidence that key processes were being handled correctly. Pros What I liked most about was how user‑friendly and comprehensive it is for payroll and HR management. The platform simplifies payroll processing, tax filings, and benefits administration in a way that feels intuitive and well‑organized. I especially appreciated the automation and compliance support, which reduced manual work and helped ensure accuracy. The clean interface and helpful reminders made it easy to stay on top of deadlines, even without deep payroll expertise. Cons The main drawback was limited flexibility for more complex payroll needs and increasing costs as features are added. Review Source JP Jacquelyn P. Billing and Payroll Coordinator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good, Easy and Cost Effective" May 21, 2026 4.0 Pros is much cheaper than other services I have used and seems very straight forward without a lot of unnecessary steps and date to get people paid. Cons I am unclear if does any o the automatic filing other companies do, such as quarterly payroll submissions. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Gusto Cost, is much more cost effective. Review Source VR Verified Reviewer HR Director Law Practice Used the software for: 1-2 years ### "Decent Option with Some Limitations" December 3, 2025 4.0 It was okay. Not the best, but it serves its intended function. Price-wise, I think they are competitive enough for the offerings. I would recommend it for small businesses that need to pay US-based staff. For international staff, there's some limitations on countries you can enroll. Pros Cheap option for paying US-based contractors and employees. Their customer support is also great. Every time I request support, someone is available online or over the phone to talk to, which is a feature that most other similar providers lack. Cons The user interface could be challenging. There is definitely a learning stage for new users who have never used similar platforms before. In my experience, I've used several platforms similar to , and I believe their payroll function needs improvement. There are limitations on reporting fuctions that needs some customization. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Gusto Price is cheaper for US contractors use only. Review Source SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Gusto is a great software! Highly Suggest! " December 18, 2025 4.0 Overall, is an excellent resource for payroll, managing salaries, and tracking time off. We also find it very useful for hosting employee manuals, documents, and training modules. Our team completes their annual sexual harassment training through the platform, which is quick and engaging thanks to the interactive videos! We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a larger organization. Plus, the seasonal outfits on the loading page mascot (a cute little pig) are a delightful touch! We love it! Pros has significantly streamlined our payroll and time tracking. Its user-friendly interface makes it easy to monitor employee hours and resolve issues efficiently. The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! Cons The user interface for employees can be somewhat clunky at times. They have reported long loading periods when attempting to clock in or out, and there are occasional issues with the location \[tracking/accuracy\]. Review Source LP Lynne P. Office Manager Utilities Used the software for: 2+ years ### "A Reliable and User-Friendly Payroll Solution" March 5, 2026 5.0 The overall experience with has been great. The platform is user-friendly, reliable, and makes managing payroll, benefits, and HR tasks much simpler. Pros What I like most about is how it simplifies payroll and HR tasks. It's user friendly, automates time consuming processes, and helps ensure employees are paid accurately and on time. Cons There's not much I dislike about . The only small challenge is that new users may need a little time to get familiar with all the features, but once you do, it's very intuitive. Review Source Emmanuel K. Sr. Business Admin Automotive Used the software for: 1-2 years ### "Gusto is Great!" December 15, 2025 5.0 Good overall and would recommend it. I do appreciate the simplicity and ease of it. You can't go wrong with the product. Pros It was simple and the user face, design was great both for admin and employees. It was also a good cost for the company. Cons It didn't have many capabilities or integrations which would have made things a bit simpler for the company. Review Source Response from Gusto December 16, 2025 Hi Emmanuel, Thank you so much for sharing this review and for the 10/10 recommendation! We’re glad to hear that Gusto’s simplicity, design, and value have worked well for both your admin team and employees. We also appreciate your feedback around integrations and capabilities. Input like this helps guide how we continue to evolve the platform to better support growing teams. Thanks again for choosing Gusto and for taking the time to recommend us—we truly appreciate it. Abbey W. owner, founder Retail Used the software for: 2+ years ### "Consistent, reliable, and easy to use" January 24, 2026 5.0 Overall, is the most cost effective option to manage all things employees. I've never experienced any bugs or outages that affected my business in the 10 years or so I've used it. Pros I love how simple it is to use as guides you through all the requirements, from taxes to reports and files them all automatically. Cons It's a bit difficult to link to benefits like workers comp and insurance. You have to deal with a few different reps to get it to completed. Review Source Response from Gusto January 31, 2026 Hi Abbey, thank you so much for the thoughtful review! We’re thrilled to hear Gusto has been a consistent, reliable, and easy solution for your business over the years. We also appreciate your feedback about benefits setup, and we’re always working to make that process smoother and more seamless. Thanks again for trusting us to support your team! ZT Zachary T. Data Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent, user-friendly solution for all your HR needs" August 5, 2025 5.0 All in all, is an excellent platform for small businesses and could likely be scaled for larger businesses as well. It is a modern, user-friendly HR solution that I'd recommend to anybody. Pros , as a user, is incredibly simple to use and navigate. All the tools it has for employee management are easily understood and it makes managing HR responsibilities for our small team a breeze. The ability to access everything on mobile allows for quick uses. Cons The time-off features work really well, but could be a little more robust. It would especially nice if there was a more detailed view of the calendar for the whole team with all the time-off visible. Review Source Response from Gusto August 6, 2025 Hi Zachary, Thank you so much for your thoughtful review! I'm Chelsea B. from Gusto’s Client Relations team, and I just wanted to say how glad we are to hear that Gusto has been such a helpful and user-friendly solution for your team. It’s great to know that managing HR responsibilities has become easier for your organization, and that the mobile access has been useful for quick updates on the go. We also appreciate your feedback on the time-off features—your suggestion about a more detailed team calendar view is a great one, and I’ll be sure to share it with our product team. Thanks again for being a part of Gusto, and for taking the time to share your experience. We’re always here if you need anything! Best, Chelsea B. Client Relations Team, Gusto Stenie O. People Care and Coordinator Director Non-Profit Organization Management Used the software for: 6-12 months ### "Gusto- Great for Small Businesses Payroll, Onboarding and Tax filings." February 18, 2026 5.0 is a user friendly platform for payroll and works great for small businesses and non profit organizations. Its easy to run payroll, employee onboarding, compliance and automates tax filings. Pros is easy to use, and have customer support that respond rather quickly. It provides great help to small business management that do not want to invest a lot of money to do their payroll. It makes employee management smooth as it can separate regular employees to independent contractors. Cons It is not applicable here as assisted for what we needed as a company. Gusto does a great job. Review Source QL Qin L. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great! All-in-one HR Solution" September 18, 2025 5.0 We are very happy with . We have been with Gusto since the beginning of our company, and it is a very trusted platform to manage HR-related matters. Pros We have been using as our HR software since the beginning of our company. It is very helpful in having all of the services we need in one app, from hiring and onboarding to payroll and benefits. We trust Gusto for all things HR related. Cons It would be better if there was more functionalities or easier integration with our other staff management apps. Review Source Response from Gusto September 23, 2025 ello Qin, Thank you for sharing your feedback and for trusting Gusto since the very beginning of your company. We’re so glad to hear that having everything in one place — from hiring and onboarding to payroll and benefits — has been helpful for your team. We also appreciate your note about integrations and expanded functionality. Feedback like yours guides our improvements and helps us make Gusto even more valuable for growing businesses. We’re grateful to be your HR partner and look forward to supporting you for many more years to come. — Gusto Client Relations SB Sophie B. HR Admin Sports Used the software for: 1-2 years ### "Gusto for payroll and onboarding" March 4, 2026 3.0 Pros Being in HR, using a platform like was very helpful as everything is one place. I found it quite easy to process payroll and onboard new employees. I only have 3 locations that I had to cover but it made it easy to switch between different locations. As well as offering the different ways to label the employees and make sure the correct tax documents were associated with the correct person. Cons I felt as though anytime I needed something through customer support, it would be someone who does not truly understand the situation or they did not speak english. I had no issues with time management and getting them on the phones as they would call right away but even with that, sometimes I did not get my issues resolved Review Source SH Shannon H. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto has Gusto" December 1, 2025 5.0 Very easy to use and all in one place. You can eliminate multiple software programs and use for everything! Pros The ease of use and that the app is user friendly. Everything is easy to find and all in one place. There is a lot of facility to this app. It enhances efficiency and streamlines the admin side Cons It’s not “intelligent”. You have to insert everything, everytime. The app does not “learn” your habits to enter information automatically. Review Source Response from Gusto December 3, 2025 Hi Shannon, Thank you so much for sharing your review. We are thrilled to hear that you have found Gusto easy to use and that having everything in one place has helped streamline your admin work. That is exactly the experience we want for small business owners. We also appreciate your note about automation and the app not remembering past entries. Feedback like this is incredibly helpful, and our teams use insights like yours as we continue improving the product. Thank you again for the thoughtful review and for choosing Gusto. We are grateful to support you and your business. - Gusto Client Relations Team James L. Consultant Accounting Used the software for: 2+ years ### "Great platform making payroll easier for small business" December 20, 2025 5.0 Overall, I have been very satisfied with , their product offerings, and have had no reservations recommending this product to peers or business owners looking for a payroll solution. Pros has always been a great platform for managing payroll for small and mid-sized businesses. I have always had high confidence in ensuring people are paid, taxes are filed, and reporting is complete and accurate. The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners. Cons The benefits management portion of dropped the ball in a pretty significant way that left a bad taste in my mouth about that arm of the business. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, James. We’re glad to hear Gusto has been a reliable payroll solution for you and your clients, especially around accuracy, compliance, and value. We also appreciate the candid feedback about benefits management and are sharing that with the right teams to help us improve. Thanks again for recommending Gusto. Gusto Client Relations DH David H. Attorney Law Practice Used the software for: 2+ years ### "Gusto - Highly recommended" January 19, 2026 5.0 Excellent. I have a small business and it interfaces perfectly with my tax/bookkeeping folks. It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters. Pros Easy to use, great accessibility for needed documents like W-2, paystubs, tax returns, etc. The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness issues as well. Cons I've had no negative issues with . The site is reliable - it has not been down when I've needed it. Review Source Response from Gusto January 20, 2026 Hi David, Thank you for the kind recommendation. We’re glad to hear Gusto has been easy to use and reliable, and that accessing documents like W-2s, paystubs, and tax forms has been straightforward when you need them. It’s great to know the platform supports both your business and personal needs and works smoothly with your tax and bookkeeping partners. We truly appreciate you taking the time to share your experience. Tomoya K. Sales associate Apparel & Fashion Used the software for: 6-12 months ### "Gusto keeps you informed." January 26, 2026 5.0 My overall experience with is pleasant. I love the characters and the information that you receive as an employee Pros I like that is an easy platform to understand. The convenience of seeing your paycheck in a timely manner. Cons There wasn't anything specific that i did not like about . Gusto is interactive and makes it easy to see your earnings Review Source Response from Gusto February 4, 2026 Hi Tomoya, thank you for the thoughtful review! We’re so glad to hear Gusto has been easy to use and helps you stay informed about your pay and earnings. We appreciate your kind words and support. KO Katie O. CSR Automotive Used the software for: 2+ years ### "Good Software for Payroll" July 8, 2025 4.0 Pros There is a mobile app as well as a website. Can easily edit times if needed and give an explanation to your supervisor why you needed to make an edit. Can easily view paystubs and tax forms. Cons Sometimes the website and the app are a little slow. Can have perfect service and not a lot of people trying to clock out at the same time and the little pig just sits there and continues to walk. Review Source Response from Gusto November 28, 2025 Hi Katie, Thank you so much for sharing your review — and for being a Gusto customer for more than two years! We’re really glad to hear that the mobile app, website, and ability to easily edit time and access paystubs and tax forms have been helpful for you. Thank you again for the thoughtful review and for recommending Gusto. We’re grateful to support you and your team. -Gusto Client Relations JF Jennifer F. Case Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great Gusto Review" January 5, 2026 5.0 Ive had a great experience with it for the past 5 years. I don't have any negative feedback to give with my experience with . Pros It is great for clock ins at work. They are very accurate with it and my supervisor can do my corrections. Cons I need to put an alarm to stay on top of lunch. I need to put multiple reminders to clock in my lunch. Review Source Response from Gusto January 13, 2026 Thank you for sharing your experience, Jennifer. We’re glad Gusto has been reliable for clocking in and that corrections are easy to manage with your supervisor. We also appreciate the feedback around lunch reminders and will pass that along to our team. Thanks for taking the time to leave a review. Gusto Client Relations ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.