# Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gusto the right Payroll solution for you? Explore 4202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131882/Gusto/reviews --- Gusto 4.6 (4202) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 23rd, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Streamlined user experience 95% positive reviews out of 1016 Most reviewers find ease of use crucial, highlighting intuitive setup, clear navigation, and helpful guidance throughout tasks. JAMIE L Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Limited reporting customization 42% negative reviews out of 178 Some reviewers describe reporting as restrictive, lacking robust customization, and challenging for specific business or accounting needs. Linda E Human Resources Generalist, 10,001+ employees. "When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want." Intuitive and visually appealing design 93% positive reviews out of 747 Most reviewers appreciate user interface clarity, organized layouts, and easy access to essential HR and payroll features. Amir M Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Insufficient mobile functionality 42% negative reviews out of 149 Some reviewers indicate mobile access is problematic, citing absence of a dedicated app, limited features, and unreliable phone support. Sara S HR Generalist, 201 - 500 employees. "They randomly turn off their chat service feature which was never a successful use of time anyways, and they never connect you to someone who can answer your question over the phone." Automated onboarding and HR tools 95% positive reviews out of 198 Most reviewers describe employee onboarding as efficient, self-service, and compliant, reducing HR workload and paperwork. Janna G Executive Director, 11 - 50 employees. "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding." Challenging migration and changes 36% negative reviews out of 64 Some reviewers report switching and transition difficulties, including setup frustrations, scaling limitations, and cumbersome migration processes. Jessica H Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Showing most helpful reviews Showing 1-25 of 4202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hallye N. Operation Management Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Great for small teams" March 26, 2026 4.0 Highly rated by small teams for its simplicity and automation, though it feels limited as businesses grow or require complex HR workflows. Pros Gusto excels at automated payroll, tax filing, employee self-service, benefits administration, and smooth onboarding, ideal for small businesses. Cons Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans. Review Source CC Colton C. Operations Manager Consumer Services Used the software for: 1-2 years ### "Success With Gusto" April 17, 2026 5.0 Gusto has been a sigh of relief, making managing my team easier than ever. The ability to upload updates to policies and procedures and have them signed on off has taken the leg work out of making changes. Pros The ability to easily upload documents for employees to sign. The ability to easily approve and deny paid time off requests. To ability to manage employee hours & pay, has helped streamline and manage many aspects for our small business. Cons I am not a fan of the inability to submit time off requests if hours are not in the bank. At my business we utilize time off accrual and if the hours are not there even if they will be at the time for the request it will not allow you to request that time. Review Source Emily C. Business Manager Chemicals Used the software for: 2+ years ### "Gusto: Easy, Affordable, but Not Perfect" January 16, 2026 3.0 Gusto is affordable, easy to integrate, and employee-friendly, which makes it a strong choice for many businesses. However, some workflow and tax-related issues could definitely be improved to make the experience smoother for administrators. Pros Gusto integrates easily with other systems we use, which saves time and reduces manual work. The employee app is very convenient—our team finds it simple to access pay stubs, tax documents, and personal information right from their phones. It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get. Cons One major frustration is that when an employee is rehired, Gusto does not reset their settings. This can cause confusion and extra manual cleanup. We’ve also had ongoing issues with city tax handling, which has required additional monitoring to make sure everything is correct. Another small but annoying usability issue is that when you tab to the next employee, it doesn’t stay in the same section you were working in—you have to keep navigating back to where you were, which slows things down. Review Source GS Garrett S. Federal WildFire Contracts Government Relations Used the software for: 2+ years ### "I'm a small business with two owners" January 15, 2026 1.0 I'm a small business with two owners, we're beyond fed up with Gusto. I wish I could leave no stars. This is not a one-off issue; it has happened every single year, and this year was the final straw. Gusto once again withdrew money from my business account without authorization, despite me explicitly handling my own tax payments and clearly stating, in writing, that I did not approve the withdrawal. This time, Gusto sent a message saying they would pull $756 at 17:00 PM. I responded within 30 minutes, clearly objecting and stating I do not authorize tax payments through Gusto. Despite that, the money was pulled less than 24 hours later. No consent. No signed authorization. No meaningful opportunity to stop it. When I pushed back two days later, I was told the money had already been remitted and that I now have to chase a government agency (I'm assuming the IRS, but who knows, they wont tell me) by myself to attempt a refund. Gusto takes no responsibility and simply shrugs once the money is gone. Gusto’s actions continuously creates unnecessary financial strain and wasted time. Their explanation is always the same: confusing, bureaucratic, and designed to shift blame back onto the customer. The platform itself is misleading. You think you have control over tax payments, you don’t. Gusto will pull funds anyway, then hide behind process and timing excuses when called out. This is unprofessional, and frankly unacceptable for a payroll company that handles people’s livelihoods. I am done. I am moving my business to Paychex, a company that understands authorization, accountability, and basic respect for its customers’ money. If you value control over your finances and don’t want to fight the same battle year after year, look elsewhere. Pros Pros: Employees were paid on time during the years I used Gusto. There really isn't any more pros. its hard to get ahold of someone when you have a problem. which for me is every year. Cons Everything else. Hidden fees and they pull funds to cover "taxes" even if you handle taxes separately. Switched from [Gusto](https://www.capterra.com/p/194047/Gusto/) Cant wait to leave and i'm spamming all review sites. I hate gusto. Review Source Response from Gusto January 20, 2026 Hi Garrett, Thank you for taking the time to share your experience. We understand how concerning unexpected tax withdrawals can feel, and we appreciate you raising this. We’ve provided additional details directly in your existing support case so we can address your specific account in full. For compliance reasons, Gusto does run end-of-year tax reconciliation payrolls to ensure any missing or underpaid taxes are accurately reported and remitted to the appropriate agencies. In situations like this, once funds are sent to the agency, they can typically be recouped directly from the IRS, and our team has shared guidance on that process with you. Because payroll and tax matters involve sensitive account details, we’re limited in what we can discuss publicly, but our support team remains the best place to continue this conversation and provide clarity. We appreciate your feedback and the time you spent with Gusto, and we’ve shared your concerns internally to help inform ongoing improvem JT Jarvis T. Sales Rep Health, Wellness and Fitness Used the software for: 2+ years ### "Gusto for the win!" April 22, 2026 4.0 Overall, I had a great experience using the Gusto payroll system. It served as a highly effective employee tool for time management, payroll modifications, and tracking the time clock. Additionally, it was invaluable for resolving tax-related issues and ensuring compliance. All in all, it was a reliable and user-friendly platform for managing my employment needs. Pros Gusto stands out as a premier payroll service primarily due to its exceptional user interface. The mobile app is thoughtfully designed, offering a level of autonomy that is rare in HR software. I particularly appreciate being able to manage time-off requests and make real-time account adjustments directly from my phone. The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details. Cons Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time. Review Source RK Raechel K. Training Manager Fund-Raising Used the software for: 1-2 years ### "Mucho gusto, Gusto!" April 17, 2026 5.0 It is incredibly easy to use, and I can use it for myself and for our team. The functionality in our office and on their phones is great! Pros I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader. Cons The enhanced authentication features. There are times when it requires a code that is sent to me via text or my personal email. I cannot always access my personal email while working. Review Source VR Verified Reviewer Manager Hospitality Used the software for: 1-2 years ### "This little piggie is fun, but needs some processing umpf. " April 27, 2026 4.0 Pros The interface of Gusto is attractive, simple and user-friendly. It keeps track of your time, pay-periods and take home pay well, letting you know when to anticipate pay days. Cons At times, the app can feel slow or experience errors. While I love the trotting pig, it feels like a bit of a wheel-of-doom and I find myself needing to close out and re-open the app. The other issue I have is with the time-off feature. It doesn't always load, so you need to close + reopen, and then when submitting the time it can revert from "PTO" to "Sick Leave" without you noticing until it's been submitted. Review Source YM Yasmin M. Operations Assistant Accounting Used the software for: 1-2 years ### "Effortless Payroll and HR Made Easy" April 10, 2026 5.0 My overall experience with Gusto has been positive. The platform is easy to use and does a great job simplifying payroll and HR tasks that can otherwise be time-consuming and complicated. I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses. Pros What I liked most about Gusto was how user-friendly and intuitive the platform is. Everything from running payroll to managing employee information is clearly organized, which makes it easy to navigate even without much prior experience. I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors. Overall, it simplifies complex HR and payroll tasks in a way that feels efficient and stress-free. Cons What I liked least about Gusto is that some of its features can feel limited, especially for more complex business needs. While it works well for basic payroll and HR tasks, customization options aren’t as flexible as they could be. Review Source JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "A Nonprofit’s Dream: Payroll and HR Made Simple" April 2, 2026 5.0 Unlike other platforms that require a week of setup, Gusto was easy to dive into immediately. It’s the most user-friendly HR and payroll tool I’ve encountered. It has streamlined our nonprofit's workflow perfectly, making it easy to manage a mixed team of staff and contractors without any of the usual headaches Pros Everything. Gusto has made life as a small nonprofit manageable in so many ways. From onboarding contractors and staff to seamless time-tracking, it has turned what used to be a massive administrative burden into a simple, automated process. Cons Honestly, I can’t think of a single thing I dislike about Gusto. It has met every need our nonprofit has without any of the typical software headaches. Review Source VR Verified Reviewer Consultant Non-Profit Organization Management Used the software for: 1-2 years ### "Get your payroll done" March 18, 2026 4.0 Pros It is definitely a product that provides good value for the money. I've been using it for a couple of years now and it works great. They provide regular updates and keep you informed as to when things need to be done. Cons Sometimes it can be a challenge getting ahold of anyone to help since it's all online. The length of the process make take a bit longer. Review Source JB John B. Treasurer Civic & Social Organization Used the software for: 2+ years ### "Great payroll system for small businesses and nonprofits" January 5, 2026 5.0 We have been using Gusto for payroll for several years now and it has made our payroll process very easy. We are a small nonprofit with only a handful of paid employees, but they work from home in multiple states and Gusto made that all simple to setup and manage. Pros Gusto is straightforward and easy to set up, provides simple-to-use tools for running payroll, and is one of the least expensive solutions available to small businesses. Cons It was tricky to get Gusto fully integrated with our preferred timekeeping system. Additionally, user roles and permissions cannot be customized, so you must choose from a small set of pre-configured roles - but these were sufficient for our use. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Gusto was simpler to setup and use and also was much less expensive. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, John. We’re glad Gusto has made payroll easier to manage for your nonprofit, especially with employees working across multiple states. We also appreciate the feedback on integrations and permissions and will share that with our team as we continue to improve. Thanks for choosing Gusto. Gusto Client Relations VR Verified Reviewer Sr. People Ops Banking Used the software for: 2+ years ### "Great payroll & benefits management platform" October 31, 2025 5.0 Overall, it's a great platform to manage payroll and benefits, although sometimes prices seem a bit high for the quality of providers/carriers. Pros Good employee management and benefits management, although the offer of carriers is not as wide as other providers/brokers. It's easy to use although sometimes it takes longer to load and continue to next sections, but overall it's great for small businesses and start-up. It also provides an extensive and descriptive way to manage users and permissions. Cons Customer support is good but sometimes it takes too long to solve an issue because I keep on getting redirected to a new 'specialist' on the topic. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Gusto It's cheaper for EOR/FTE records and benefit administration Review Source Response from Gusto November 8, 2025 Hi there, Thank you for sharing your thoughtful feedback. We are glad to hear that Gusto has been helpful for managing payroll, benefits, and user permissions, especially for growing teams and startups. We also appreciate you mentioning the areas where we can improve, such as response times and carrier variety. Our teams are continuously working to expand our offerings and make sure every question is resolved as quickly as possible. Thank you again for taking the time to share your experience and for being part of Gusto. -Gusto Client Relations RH Raylon H. Business Development Manager Hospitality Used the software for: 6-12 months ### "Gusto, the platform for all!" November 21, 2025 4.0 I'd recommend Gusto to even the smallest of businesses. It simplifies Payroll and Human Resources, it bundles a lot of useful tools such as onboarding, and its scalable. Pros Gusto is relativley easy to use. Its intuitive interface is very user friendly granting forward access to setting up and managing payroll, onboarding, and benefits. Cons Customer support with Gusto can be slow and sometimes not helpful. The mobile app is also not very inclusive, you have to log in on a web based computer to effectively manage. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Gusto Simplicity and ease of use were the deciding factors. Review Source Response from Gusto November 28, 2025 Hi Raylon, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve found Gusto intuitive and easy to use for payroll, onboarding, and managing your team — and we appreciate your recommendation for small businesses. We also want to acknowledge your concerns about customer support responsiveness and your experience with the mobile app. This kind of feedback is incredibly valuable, and we’re actively working to improve both support consistency and mobile management capabilities. Insights like yours help guide those improvements. Thank you again for sharing your experience and for choosing Gusto for your team. We’re grateful to support your business and are committed to making things even better. -Gusto Client Relations Team ET Eric T. Director, Digital Transformation Automotive Used the software for: 2+ years ### "Gusto is for Small Businesses" June 20, 2025 3.0 It's a 75% application. It's 75% great, but there are few issues that could be resolved to make it a 100% great application. It's worth the money for a smaller business, but for larger enterprises, there are better solutions. Pros Ease of use. From a user perspective it is convenient with a very simple UI. Navigation is intuitive and provides an excellent user experience. The mobile app provides a very similar UX. Cons The only part of the UI that doesn't make a lot of sense is the time edit save processes. When time is edited with a note added, the user can't hit "Enter" to save the record update. In fact, clicking "Enter" will close the window without the update. In most applications "Enter" will result in the submission. Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) Needed to change the way that payroll was done to support organizational changes Review Source Response from Gusto June 24, 2025 Hi Eric, Thank you for sharing your detailed feedback and for being a Gusto customer for over two years. We’re glad to hear you find the platform easy to use and appreciate the intuitive user experience, both on desktop and mobile. We also appreciate your insights about the time edit save process. Your point about the "Enter" key behavior is helpful, and we’ve shared this with our product team to improve the experience. We understand that Gusto may not cover every need for larger enterprises, but we’re grateful you find value in the platform and that it has supported your organizational changes. Thanks again for your honest feedback and for being part of the Gusto community! – The Gusto Team Jamie L. Owner Child Day Care Services Used the software for: 2+ years ### "Gusto is the way to go for small businesses." January 11, 2026 5.0 I have been using Gusto for years, my overall experience with Gusto is very positive and will continue using them. Pros Gusto is fantastic for ease of use and small business management. I have been using Gusto for years. Cons I have nothing negative to say about Gusto, it meets and exceeds all of my expectations for my small business and employees. Review Source Response from Gusto January 13, 2026 Thank you for the kind review, Jamie. We’re glad Gusto has continued to be an easy and reliable solution for your small business over the years. We appreciate your trust and are happy to support you and your team. Gusto Client Relations ANDREY V. CEO Marketing and Advertising Used the software for: 2+ years ### "Almost Perfect" November 5, 2025 5.0 Pros Straight forward and simple onboarding for new employees. Great management of contracts and compliance documents and great value for money for smaller teams. Cons Would like more options on payouts and payroll management for paying out employees with faster processing. Review Source Response from Gusto November 6, 2025 Hi Andrey, Thank you so much for your thoughtful review and for being a part of Gusto for more than two years! We’re so glad to hear that onboarding, contract management, and compliance tools have made things simple for your team. We also appreciate your feedback about payroll processing speed and payout options — this is something our product team continues to explore, and your input helps us prioritize improvements that matter most to business owners like you. Thank you again for choosing Gusto and for taking the time to share your experience! ZT Zachary T. Data Manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent, user-friendly solution for all your HR needs" August 5, 2025 5.0 All in all, Gusto is an excellent platform for small businesses and could likely be scaled for larger businesses as well. It is a modern, user-friendly HR solution that I'd recommend to anybody. Pros Gusto, as a user, is incredibly simple to use and navigate. All the tools it has for employee management are easily understood and it makes managing HR responsibilities for our small team a breeze. The ability to access everything on mobile allows for quick uses. Cons The time-off features work really well, but could be a little more robust. It would especially nice if there was a more detailed view of the calendar for the whole team with all the time-off visible. Review Source Response from Gusto August 6, 2025 Hi Zachary, Thank you so much for your thoughtful review! I'm Chelsea B. from Gusto’s Client Relations team, and I just wanted to say how glad we are to hear that Gusto has been such a helpful and user-friendly solution for your team. It’s great to know that managing HR responsibilities has become easier for your organization, and that the mobile access has been useful for quick updates on the go. We also appreciate your feedback on the time-off features—your suggestion about a more detailed team calendar view is a great one, and I’ll be sure to share it with our product team. Thanks again for being a part of Gusto, and for taking the time to share your experience. We’re always here if you need anything! Best, Chelsea B. Client Relations Team, Gusto Carlie R. Owner Arts and Crafts Used the software for: 1-2 years ### "TRUST GUSTO FOR ALL YOUR COMPANIES NEEDS" March 3, 2026 5.0 Overall, I've had a good experience with gusto. No real issues would recommend over other platforms. Pros Gusto made it easy to keep all of my companies affairs In order. everything from scheduling, payroll, training, and even PTO requests. Cons Sometimes the system ran a little bit slower than was supposed to and paychecks were going out late for several months Review Source Stenie O. People Care and Coordinator Director Non-Profit Organization Management Used the software for: 6-12 months ### "Gusto- Great for Small Businesses Payroll, Onboarding and Tax filings." February 18, 2026 5.0 Gusto is a user friendly platform for payroll and works great for small businesses and non profit organizations. Its easy to run payroll, employee onboarding, compliance and automates tax filings. Pros Gusto is easy to use, and have customer support that respond rather quickly. It provides great help to small business management that do not want to invest a lot of money to do their payroll. It makes employee management smooth as it can separate regular employees to independent contractors. Cons It is not applicable here as Gusto assisted for what we needed as a company. Gusto does a great job. Review Source VR Verified Reviewer Administrative Director Photography Used the software for: 6-12 months ### "Gusto is a great Tool" January 19, 2026 5.0 I love using Gusto it is a great tool for small businesses who what to keep good records and grow professionally Pros Gusto is value for money and as a small business I can manage my employees and it is easy to use, with great customer support. Cons There was noting I do not like about gusto, it has made my work very manageable and freed up lots of my time Review Source Response from Gusto January 20, 2026 Thank you so much for the wonderful feedback! We’re thrilled to hear that Gusto has been easy to use, a great value, and supportive of your business as it grows. It means a lot to know we’ve helped free up your time and made managing your team more manageable. We truly appreciate you choosing Gusto and taking the time to share your experience. SB Suzette B. AR, HR, PR Real Estate Used the software for: Less than 6 months ### "Adoring a new software out of the gate." July 28, 2025 5.0 I really am liking Gusto. I will say, when your boss doesn't order the write check stock, it makes printing checks a challenge, but I have a work around, so it all worked out! Pros I really adore being able to test the product before paying for something you may struggle with. The Customer Serivces is so incredible for the most part. Once you spend time with Gusto, the ease of use is amazing! Cons Asking a question and instead of the customer service rep referring you to someone with the experience, they just repeat your question, twice. I shouldn't have to request to be transferred, the person who didn't know should learn and initiate connecting you to someone with the correct experience to answer the question propsed. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost and I am not dealing with the glitches. Review Source Response from Gusto July 29, 2025 Hi Suzette, Thank you for your wonderful feedback and for sharing your experience. We’re glad you appreciate the trial period and find Gusto easy to use. We also appreciate your honesty about customer service and will use this to improve how we connect you with the right support quickly. Thanks for sticking with us and for being part of the Gusto family. The Gusto Client Relations Team Michael D. Social Media Marketing Manager Hospitality Used the software for: 1-2 years ### "My experience with Gusto!" November 4, 2025 5.0 I overall loved gusto and being able to access my 401k on there! Overall the account management was easy to use as well as accessing data on Gusto. Pros I loved being able to access my 401k and see my monthly payment breakdowns! It was easy to use and as an employee it was easy to read. Cons I dont think there was anything in my time using gusto that was bad. There were no bugs or issues that occur when I was using the app! Review Source Response from Gusto November 10, 2025 Hi Michael, Thank you so much for taking the time to share your feedback. We are so glad to hear that you enjoyed using Gusto and found it easy to access your 401(k) and pay details. Making sure everything is clear and simple for employees is one of our top priorities. We appreciate you sharing your experience and are thrilled to know that Gusto made managing your information quick and stress-free. -Gusto Client Relations Daniel L. Chief of Staff Retail Used the software for: 1-2 years ### "Straight and to the point payroll for your business!" May 16, 2025 4.0 It was a solid experience. Minimal issues, though at times, some features to be desired, Pros It's simplistic - which makes it simple especially for ICA. The straightforwardness of the platform allows for basic functionality for payroll without the bells and whistles that oftentimes gets confusing on previous platforms that were used in the 90's and 00's Cons With it being simplistic, there are some features, especially for organizational purposes that would be helpful. Also an API with Google Drive would be an amazing feature to have in my opinion. Review Source Response from Gusto June 7, 2025 Hi Daniel, Thanks for sharing your experience with Gusto! We’re glad the simplicity and straightforwardness of the platform have made payroll easier for you. We appreciate your feedback on additional features and integrations like Google Drive — it’s input like yours that helps guide our future improvements. We’re excited to keep evolving and supporting your business needs. — The Gusto Team jS joyelle S. accounting administrator Accounting Used the software for: 2+ years ### "like it for the most part" November 10, 2025 4.0 Pros sends an email to remind you when the email of the week is so you can make sure all your time is accurately recorded. app is easy to use and keeps paystubs and W2 in it Cons does not always notify if i forget to punch out or so sometimes time can be wrong and it messes up the next days time as well Review Source Response from Gusto November 28, 2025 Hi Joyelle, Thank you for taking the time to share your experience — and for being with Gusto for more than two years. We’re glad to hear that the reminders, mobile app, and easy access to paystubs and W-2s have been helpful for you. We also appreciate you pointing out the challenges with missing punch-out notifications and how that can affect the next day’s time. Feedback like this is incredibly valuable, and we’re actively working to make time tracking more reliable and intuitive for both employees and administrators. Thank you again for sharing your thoughts. We’re grateful to have you with Gusto and will continue working to make the experience even better. -Gusto Client Relations Tomoya K. Sales associate Apparel & Fashion Used the software for: 6-12 months ### "Gusto keeps you informed." January 26, 2026 5.0 My overall experience with Gusto is pleasant. I love the characters and the information that you receive as an employee Pros I like that Gusto is an easy platform to understand. The convenience of seeing your paycheck in a timely manner. Cons There wasn't anything specific that i did not like about Gusto. Gusto is interactive and makes it easy to see your earnings Review Source Response from Gusto February 4, 2026 Hi Tomoya, thank you for the thoughtful review! We’re so glad to hear Gusto has been easy to use and helps you stay informed about your pay and earnings. We appreciate your kind words and support. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.