--- title: "Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gusto the right Payroll solution for you? Explore 4231 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131882/Gusto/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-02" --- Gusto 4.6 (4231) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 2nd, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Clifton S hr serviceElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system.“ May 7, 2026 Clifton S hr serviceElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled.“ May 7, 2026 JT Jarvis T Sales RepHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details.“ April 22, 2026 MH Matthew H TutorEducation Management, Self-employedUsed the software for: 6-12 months. “However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals you’ve already paid for, which defeats much of the convenience that meal kits are supposed to provide.“ June 6, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to navigate without extensive training. Although it can feel somewhat limited for more complex HR needs, Gusto worked efficiently for day‑to‑day payroll management and gave confidence that key processes were being handled correctly.“ April 21, 2026 Ferit T ScientistBiotechnology, 2 - 10 employeesUsed the software for: More than 2 years. “Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't stated clearly in the offer.“ April 27, 2026 RK Raechel K Training ManagerFund-Raising, 51 - 200 employeesUsed the software for: 1-2 years. “I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader.“ April 17, 2026 Hallye N Operation ManagementMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans.“ March 26, 2026 ## Showing most helpful reviews Showing 1-25 of 4231 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Gusto is awesome! Best HR Software there is" October 28, 2025 5.0 I have loved Gusto. I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. Pros Gusto is awesome! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. Cons I honestly don't have any complaints about Gusto. I've had a couple of login issues before, but nothing big stands out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I don't know that our company switched, but when I came to the company, I came from using ADP and I'm so thrilled to switch to Gusto. ADP makes life hard always, Gusto makes life easy and I daresay fun! Review Source Response from Gusto November 8, 2025 Hi Greg, Thank you so much for sharing your experience. We are thrilled to hear that Gusto has made HR and payroll simple, intuitive, and even enjoyable. It is great to know that our workflows and automations are helping you focus on your team instead of administrative tasks. We also appreciate you mentioning the brief login issues. Feedback like this helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. We are so glad you are with Gusto. -Gusto Client Relations VR Verified Reviewer hr service Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Gusto review" May 7, 2026 5.0 Overall, my experience with Gusto was very positive. It is an easy-to-use and efficient platform that works especially well for small to mid-sized companies looking for a streamlined payroll and HR solution. The system simplifies payroll processing, onboarding, benefits administration, and employee self-service, which saves a significant amount of administrative time. While it may have some limitations for larger or more complex organizations, it provides a strong user experience, reliable automation, and solid customer support for companies seeking an all-in-one HR and payroll platform. Pros Gusto was very user-friendly and intuitive for both administrators and employees. The platform made payroll processing, onboarding, benefits administration, and tax filings simple and streamlined. I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system. Customer support was responsive, and the implementation process was straightforward compared to larger HRIS/payroll platforms. Cons One downside of Gusto was that it can feel somewhat limited for growing or more complex organizations. Reporting customization and advanced HR/payroll configurations were not as robust as larger enterprise systems. Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Gusto Thought it was better, still went with paycom after a year. Review Source KK Keith K. Field Operations Manager Facilities Services Used the software for: 2+ years ### "Handles payroll without all the usual headaches." August 28, 2026 5.0 For a company our size it does what we need. Payroll runs clean, taxes get filed, and my field guys can access their stuff from their phones between jobs. It's not fancy but it keeps us compliant and saves me from spending all day on administrative work. Worth the monthly cost just for the time it gives back. Pros Running payroll for field crews used to eat up half my Friday. Now it's maybe 20 minutes. The tax filing happens automatically which is huge since we operate across three states. Time-off tracking actually works for our techs who are always on different job sites. New hire paperwork gets handled digitally so I'm not chasing down forms from guys in the field. Cons The benefits setup was confusing at first, took me a couple tries to get it right. Reporting options are pretty basic - I have to export to Excel when I need to analyze labor costs by project. Would be nice if it integrated with our field service software instead of being its own island. Review Source GS Garrett S. Federal WildFire Contracts Government Relations Used the software for: 2+ years ### "I'm a small business with two owners" January 15, 2026 1.0 I'm a small business with two owners, we're beyond fed up with Gusto. I wish I could leave no stars. This is not a one-off issue; it has happened every single year, and this year was the final straw. Gusto once again withdrew money from my business account without authorization, despite me explicitly handling my own tax payments and clearly stating, in writing, that I did not approve the withdrawal. This time, Gusto sent a message saying they would pull $756 at 17:00 PM. I responded within 30 minutes, clearly objecting and stating I do not authorize tax payments through Gusto. Despite that, the money was pulled less than 24 hours later. No consent. No signed authorization. No meaningful opportunity to stop it. When I pushed back two days later, I was told the money had already been remitted and that I now have to chase a government agency (I'm assuming the IRS, but who knows, they wont tell me) by myself to attempt a refund. Gusto takes no responsibility and simply shrugs once the money is gone. Gusto’s actions continuously creates unnecessary financial strain and wasted time. Their explanation is always the same: confusing, bureaucratic, and designed to shift blame back onto the customer. The platform itself is misleading. You think you have control over tax payments, you don’t. Gusto will pull funds anyway, then hide behind process and timing excuses when called out. This is unprofessional, and frankly unacceptable for a payroll company that handles people’s livelihoods. I am done. I am moving my business to Paychex, a company that understands authorization, accountability, and basic respect for its customers’ money. If you value control over your finances and don’t want to fight the same battle year after year, look elsewhere. Pros Pros: Employees were paid on time during the years I used Gusto. There really isn't any more pros. its hard to get ahold of someone when you have a problem. which for me is every year. Cons Everything else. Hidden fees and they pull funds to cover "taxes" even if you handle taxes separately. Switched from [Gusto](https://www.capterra.com/p/194047/Gusto/) Cant wait to leave and i'm spamming all review sites. I hate gusto. Review Source Response from Gusto January 20, 2026 Hi Garrett, Thank you for taking the time to share your experience. We understand how concerning unexpected tax withdrawals can feel, and we appreciate you raising this. We’ve provided additional details directly in your existing support case so we can address your specific account in full. For compliance reasons, Gusto does run end-of-year tax reconciliation payrolls to ensure any missing or underpaid taxes are accurately reported and remitted to the appropriate agencies. In situations like this, once funds are sent to the agency, they can typically be recouped directly from the IRS, and our team has shared guidance on that process with you. Because payroll and tax matters involve sensitive account details, we’re limited in what we can discuss publicly, but our support team remains the best place to continue this conversation and provide clarity. We appreciate your feedback and the time you spent with Gusto, and we’ve shared your concerns internally to help inform ongoing improvem TH Tammy H. Office Manager Utilities Used the software for: 2+ years ### "Great System for small Companies" June 18, 2026 5.0 I absolutely loved using Gusto. The set up was easy . Customer Service was great . Employee Management was great as well . Pros Its great value for the money and the customer service was amazing . If you have a small business this is the best payroll system to use. Cons There were a few bugs and issues, but customer services was always there to help quickly. Their response time was very fast. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was better with Gusto, since we were a very small company Review Source AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent Time Management Program" February 26, 2026 5.0 Great Experience! Have been using Gusto for over 7+ years now and have not even wanted or needed to look for any additional services! Pros Very easy to use app that allows all employees the ease of time tracking and time off requests. Great customer support for small business management and value for your money! Cons Nothing! We have been able to set up the app to allow for as much autonomy as we like for our employees to have, while still being streamlined for payroll and schedules! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Hard to use, not able to get an app that was functioning, cost Review Source JB John B. Treasurer Civic & Social Organization Used the software for: 2+ years ### "Great payroll system for small businesses and nonprofits" January 5, 2026 5.0 We have been using Gusto for payroll for several years now and it has made our payroll process very easy. We are a small nonprofit with only a handful of paid employees, but they work from home in multiple states and Gusto made that all simple to setup and manage. Pros Gusto is straightforward and easy to set up, provides simple-to-use tools for running payroll, and is one of the least expensive solutions available to small businesses. Cons It was tricky to get Gusto fully integrated with our preferred timekeeping system. Additionally, user roles and permissions cannot be customized, so you must choose from a small set of pre-configured roles - but these were sufficient for our use. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Gusto was simpler to setup and use and also was much less expensive. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, John. We’re glad Gusto has made payroll easier to manage for your nonprofit, especially with employees working across multiple states. We also appreciate the feedback on integrations and permissions and will share that with our team as we continue to improve. Thanks for choosing Gusto. Gusto Client Relations Dovid D. Owner Consumer Services Used the software for: 6-12 months ### "DO NOT USE THIS COMPANY" February 20, 2026 1.0 In the beggining it was okay, now customer service and response is abysmal.. I cannot get a response without doing things like this. Pros They seemed to have an easy and effective setup this was a lie. In the begging they responded quickly to chat only to never respond to anything short of escalations Cons They lie about forms and tax filing so that they cause loss of money to the company. They claim i filled out a w-4 which they used to determine the tax witholding but they lied about it Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Because they seem to actually know what they are doing Review Source SH Sarge H. COO Online Media Used the software for: Less than 6 months ### "Worst payroll experience ever" July 2, 2026 1.0 If zero stars where a rating it would be -10. Customer service is the worst I have ever dealt with. I spent 4 days and countless hours on the phone with no resolution. I told the supervisor who called me back I wanted a refund and that I wanted to cancel. I was never given the procedure to cancel and was charged again. I was refused a refund. Pros Nothing, It was not good from start to finish. I have nothing good to report. I ran one payroll run and it was a disaster Cons Everything, from time I signed up until I was able to cancel. I was given wrong information. Customer service is the worst I have ever dealt with. I spent 4 days and countless hours on the phone with no resolution. Switched from [Everee](https://www.capterra.com/p/191170/Everee/) Platform stability and user access to real time bank information Review Source HB Hayden B. Accountant Construction Used the software for: 2+ years ### "Surprisingly good results" August 25, 2026 5.0 We used to do our time sheeting with papers and those were awful to manage. Taxes are handled through Gusto so I don’t have to worry too much about that either. Pros Onboarding worked as well as could be hoped for. When we added a bunch of new hires at once the onboarding process did not fall apart. Cons The Pay Group Setting is buried behind some obscure Yes/No toggle. This took me TWO HOURS TO FIND ON TUESDAY before I clicked the wrong Menu and inadvertently found it. Creating customized reports are nearly impossible. Review Source RH Raylon H. Business Development Manager Hospitality Used the software for: 6-12 months ### "Gusto, the platform for all!" November 21, 2025 4.0 I'd recommend Gusto to even the smallest of businesses. It simplifies Payroll and Human Resources, it bundles a lot of useful tools such as onboarding, and its scalable. Pros Gusto is relativley easy to use. Its intuitive interface is very user friendly granting forward access to setting up and managing payroll, onboarding, and benefits. Cons Customer support with Gusto can be slow and sometimes not helpful. The mobile app is also not very inclusive, you have to log in on a web based computer to effectively manage. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Gusto Simplicity and ease of use were the deciding factors. Review Source Response from Gusto November 28, 2025 Hi Raylon, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve found Gusto intuitive and easy to use for payroll, onboarding, and managing your team — and we appreciate your recommendation for small businesses. We also want to acknowledge your concerns about customer support responsiveness and your experience with the mobile app. This kind of feedback is incredibly valuable, and we’re actively working to improve both support consistency and mobile management capabilities. Insights like yours help guide those improvements. Thank you again for sharing your experience and for choosing Gusto for your team. We’re grateful to support your business and are committed to making things even better. -Gusto Client Relations Team VR Verified Reviewer CEO and Founder Computer & Network Security Used the software for: 6-12 months ### "Horrible FSA, love the payroll." July 29, 2025 1.0 Up until the transition to Elevate and processing FSA by Gusto, everything was fine. For some reason, the team at Gusto doesn't get FSA. Pros Gusto as a payroll management software/app is very close to a four star. Cute, gets the job done well, nice emails letting you know you paycheck is coming and more. Very easy to use when considering JUST payroll. Cons When Gusto incorporated Elevate to run FSA, it has literally been a nightmare! It's so bad, we don't want to do FSA anymore! Literally, just this week, we had an issue with a credit card transaction denied from a pharmacy. When we checked with Gusto support (which can only be done by AI or via email if AI starts messing up), it was because a pharmacy was marked as a non-FSA entity. A pharmacy? It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the prescription. The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money. Then, in Gusto attempting to fix the bug had the audacity to ask for a receipt for the transaction. Really!! A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together or find a partner that does FSA well. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Promised better integration with payroll aspect of Gusto. Review Source Response from Gusto July 31, 2025 Thank you for taking the time to share your experience. We're glad to hear that you've found the payroll side of Gusto easy to use and reliable. At the same time, we're sorry to hear that your experience with the FSA through Elevate has been frustrating. What you described with the denied pharmacy transaction and the request for a receipt on a failed charge is not the experience we want anyone to have. We understand how important it is for benefits like FSAs to work smoothly, and we appreciate you highlighting where things went wrong. Your feedback is being shared with the appropriate teams so we can continue improving both the product and the support experience. We appreciate you choosing Gusto and hope we have the chance to serve you better moving forward. -Gusto Client Relations Team Lenora H. Clinical Supervisor Biotechnology Used the software for: 2+ years ### "Great App Design and Use, Support and Bugs Could Use Improvement" April 9, 2026 5.0 When it comes to overall site and app navigation and experience, Gusto has been great. I've used Gusto in it's earlier stages when it offered an incentive for getting your paycheck deposited and allowed you to borrow before your next paycheck. With customer support experience, customer service could use some improvement. Pros What I like most about Gusto is how easy and simple it is to use! I actually have not had a bad experience with Gusto while using their platform. I like that it has it's own money account and it is separated from the rest of the other features. The app is very accessible and you do not get lost navigating it. Tax information and employment information can easily be found as well. Cons There are constant times where the app is down and it states that gusto is working to fix it. There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number. They direct you to use the site. Even when you want to dispute charges. When it comes to disputes, Gusto is the least helpful in that department. It doesn't seem like they actually investigate when your card is stolen. Review Source SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Gusto is a great software! Highly Suggest! " December 18, 2025 4.0 Overall, Gusto is an excellent resource for payroll, managing salaries, and tracking time off. We also find it very useful for hosting employee manuals, documents, and training modules. Our team completes their annual sexual harassment training through the platform, which is quick and engaging thanks to the interactive videos! We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a larger organization. Plus, the seasonal outfits on the loading page mascot (a cute little pig) are a delightful touch! We love it! Pros Gusto has significantly streamlined our payroll and time tracking. Its user-friendly interface makes it easy to monitor employee hours and resolve issues efficiently. The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! Cons The user interface for employees can be somewhat clunky at times. They have reported long loading periods when attempting to clock in or out, and there are occasional issues with the location \[tracking/accuracy\]. Review Source Ryan P. Graphic Designer Design Used the software for: 1-2 years ### "Tracking hours with ease" December 6, 2025 5.0 Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use Gusto for all of my payroll needs. Pros As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc. Cons The third party accountant was based in India and would call me at odd or inopportune times to verify my hours before submitting payroll. I'm not sure if this was my employer's decision or if it comes standard as part of Gusto's service, so that might not even have been Gusto's fault. Review Source Response from Gusto December 9, 2025 Hi Ryan, Thank you so much for taking the time to share your experience, and for the incredible 10/10 recommendation! We’re thrilled to hear that tracking your hours in Gusto has been simple and transparent — that’s exactly what we aim for. It’s great to know the ability to view your breaks, accrued hours, and daily totals has been helpful in your workflow. I also want to clarify the concern you mentioned about receiving calls from a third-party accountant. Gusto does not outsource payroll verification to external accountants or require employees to confirm hours by phone. Those decisions are made by each individual employer, so it sounds like that part of the experience was handled outside of Gusto’s process. Still, we really appreciate you flagging it — feedback like this helps us understand where confusion may arise. We’re grateful for your kind words, and it means a lot that you’d choose Gusto again as your own business grows. We’d be honored to support you and your future team. JanetStar V. President Civic & Social Organization Used the software for: Less than 6 months ### "I love Gusto!" May 15, 2026 5.0 My experience was great and I really enjoyed the enotifications that I received when payments were in the account. Pros I like how easy it was to maneuver through the product, because everything was clearly marked by tabs and I knew where to locate everything for my payroll needs. Cons I really did not experience any cons with Gusto, because everything I needed was available and it was self explanatory in regards to correcting issues on my end. Review Source Jamie L. Owner Child Day Care Services Used the software for: 2+ years ### "Gusto is the way to go for small businesses." January 11, 2026 5.0 I have been using Gusto for years, my overall experience with Gusto is very positive and will continue using them. Pros Gusto is fantastic for ease of use and small business management. I have been using Gusto for years. Cons I have nothing negative to say about Gusto, it meets and exceeds all of my expectations for my small business and employees. Review Source Response from Gusto January 13, 2026 Thank you for the kind review, Jamie. We’re glad Gusto has continued to be an easy and reliable solution for your small business over the years. We appreciate your trust and are happy to support you and your team. Gusto Client Relations Carlie R. Owner Arts and Crafts Used the software for: 1-2 years ### "TRUST GUSTO FOR ALL YOUR COMPANIES NEEDS" March 3, 2026 5.0 Overall, I've had a good experience with gusto. No real issues would recommend over other platforms. Pros Gusto made it easy to keep all of my companies affairs In order. everything from scheduling, payroll, training, and even PTO requests. Cons Sometimes the system ran a little bit slower than was supposed to and paychecks were going out late for several months Review Source CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love Gusto!" March 5, 2026 4.0 Pros Very easy to use. The app is very easy to navigate through. The website is also easy to navigate through. I only had one bad experience with Gusto, but they fixed the bugs and issues really quick, and their customer support helped out as well. Cons Sometimes Gusto takes a bit to load the screens. It's isn't terribly slow but it does slow down the process a bit. Review Source Samantha L. Client Services Hospitality Used the software for: 6-12 months ### "Enjoy gusto with some gusto!" May 4, 2026 4.0 I enjoyed using gusto. I mostly used the app on my phone. It was easy to see my hours for the day and week when logging out for lunch and could accurately verify my hours each day so I was confident my paycheck would be correct. Pros I like that gusto has a website and app for your phone that sync together. You are able to see just as many features on the app as it does on the desktop site. Cons Using gusto takes a little getting used to. Some features seem they should be listed in different areas then they are in the menu. Review Source IL Ian L. City Lead Entertainment Used the software for: 2+ years ### "Gusto means Payday! " September 22, 2025 5.0 My whole company uses Gusto to pay our employees/staff. The app allows us to deposit our pay to our bank accounts instantly. It also allows us to store some of our pay into a savings account. Pros I like the notification on Monday mornings letting me know i got paid!! I get 100 notifications about things I need to do, and bills I need to pay. This the one notification I get that is a positive. Cons I don't have any complaint about Gusto. It's really easy to use. It's a very simple process. The money gets deposited into my account with ease. Review Source Response from Gusto September 24, 2025 Hi Ian, We love hearing that your Monday morning payday notification brightens your day. It is wonderful to know that Gusto makes getting paid simple and stress-free for you and your team. We are especially glad you find it easy to use and that features like instant deposit and savings are adding value. Thank you for sharing your experience and for being a part of the Gusto community over the past two years. We are so happy to support you and your company. Gusto Client Relations VR Verified Reviewer Administrative Director Photography Used the software for: 6-12 months ### "Gusto is a great Tool" January 19, 2026 5.0 I love using Gusto it is a great tool for small businesses who what to keep good records and grow professionally Pros Gusto is value for money and as a small business I can manage my employees and it is easy to use, with great customer support. Cons There was noting I do not like about gusto, it has made my work very manageable and freed up lots of my time Review Source Response from Gusto January 20, 2026 Thank you so much for the wonderful feedback! We’re thrilled to hear that Gusto has been easy to use, a great value, and supportive of your business as it grows. It means a lot to know we’ve helped free up your time and made managing your team more manageable. We truly appreciate you choosing Gusto and taking the time to share your experience. QL Qin L. Administrative Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Great! All-in-one HR Solution" September 18, 2025 5.0 We are very happy with Gusto. We have been with Gusto since the beginning of our company, and it is a very trusted platform to manage HR-related matters. Pros We have been using Gusto as our HR software since the beginning of our company. It is very helpful in having all of the services we need in one app, from hiring and onboarding to payroll and benefits. We trust Gusto for all things HR related. Cons It would be better if there was more functionalities or easier integration with our other staff management apps. Review Source Response from Gusto September 23, 2025 ello Qin, Thank you for sharing your feedback and for trusting Gusto since the very beginning of your company. We’re so glad to hear that having everything in one place — from hiring and onboarding to payroll and benefits — has been helpful for your team. We also appreciate your note about integrations and expanded functionality. Feedback like yours guides our improvements and helps us make Gusto even more valuable for growing businesses. We’re grateful to be your HR partner and look forward to supporting you for many more years to come. — Gusto Client Relations James L. Consultant Accounting Used the software for: 2+ years ### "Great platform making payroll easier for small business" December 20, 2025 5.0 Overall, I have been very satisfied with Gusto, their product offerings, and have had no reservations recommending this product to peers or business owners looking for a payroll solution. Pros Gusto has always been a great platform for managing payroll for small and mid-sized businesses. I have always had high confidence in ensuring people are paid, taxes are filed, and reporting is complete and accurate. The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners. Cons The benefits management portion of Gusto dropped the ball in a pretty significant way that left a bad taste in my mouth about that arm of the business. Review Source Response from Gusto January 13, 2026 Thank you for the thoughtful review, James. We’re glad to hear Gusto has been a reliable payroll solution for you and your clients, especially around accuracy, compliance, and value. We also appreciate the candid feedback about benefits management and are sharing that with the right teams to help us improve. Thanks again for recommending Gusto. Gusto Client Relations DH David H. Attorney Law Practice Used the software for: 2+ years ### "Gusto - Highly recommended" January 19, 2026 5.0 Excellent. I have a small business and it interfaces perfectly with my tax/bookkeeping folks. It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters. Pros Easy to use, great accessibility for needed documents like W-2, paystubs, tax returns, etc. The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness issues as well. Cons I've had no negative issues with Gusto. The site is reliable - it has not been down when I've needed it. Review Source Response from Gusto January 20, 2026 Hi David, Thank you for the kind recommendation. We’re glad to hear Gusto has been easy to use and reliable, and that accessing documents like W-2s, paystubs, and tax forms has been straightforward when you need them. It’s great to know the platform supports both your business and personal needs and works smoothly with your tax and bookkeeping partners. We truly appreciate you taking the time to share your experience. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.