--- title: "Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gusto the right Compensation Management solution for you? Explore 4225 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131882/Gusto/reviews/" page_type: "reviews" language: "en" --- Gusto 4.6 (4225) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Clifton S hr serviceElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system.“ May 7, 2026 Clifton S hr serviceElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled.“ May 7, 2026 JT Jarvis T Sales RepHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details.“ April 22, 2026 Hallye N Operation ManagementMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans.“ March 26, 2026 RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to navigate without extensive training. Although it can feel somewhat limited for more complex HR needs, Gusto worked efficiently for day‑to‑day payroll management and gave confidence that key processes were being handled correctly.“ April 21, 2026 MH Matthew H TutorEducation Management, Self-employedUsed the software for: 6-12 months. “However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals you’ve already paid for, which defeats much of the convenience that meal kits are supposed to provide.“ June 6, 2026 RK Raechel K Training ManagerFund-Raising, 51 - 200 employeesUsed the software for: 1-2 years. “I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader.“ April 17, 2026 Ferit T ScientistBiotechnology, 2 - 10 employeesUsed the software for: More than 2 years. “Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't stated clearly in the offer.“ April 27, 2026 ## Showing most helpful reviews Showing 1-25 of 4225 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg R. Customer Success Manager Education Management Used the software for: 1-2 years ### "Gusto is awesome! Best HR Software there is" October 28, 2025 5.0 I have loved Gusto. I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. Pros Gusto is awesome! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. Cons I honestly don't have any complaints about Gusto. I've had a couple of login issues before, but nothing big stands out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I don't know that our company switched, but when I came to the company, I came from using ADP and I'm so thrilled to switch to Gusto. ADP makes life hard always, Gusto makes life easy and I daresay fun! Review Source Response from Gusto November 8, 2025 Hi Greg, Thank you so much for sharing your experience. We are thrilled to hear that Gusto has made HR and payroll simple, intuitive, and even enjoyable. It is great to know that our workflows and automations are helping you focus on your team instead of administrative tasks. We also appreciate you mentioning the brief login issues. Feedback like this helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. We are so glad you are with Gusto. -Gusto Client Relations AH Amanda H. Office Manager Medical Practice Used the software for: 2+ years ### "Excellent Time Management Program" February 26, 2026 5.0 Great Experience! Have been using Gusto for over 7+ years now and have not even wanted or needed to look for any additional services! Pros Very easy to use app that allows all employees the ease of time tracking and time off requests. Great customer support for small business management and value for your money! Cons Nothing! We have been able to set up the app to allow for as much autonomy as we like for our employees to have, while still being streamlined for payroll and schedules! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Hard to use, not able to get an app that was functioning, cost Review Source HB Hayden B. Accountant Construction Used the software for: 2+ years ### "Surprisingly good results" August 25, 2026 5.0 We used to do our time sheeting with papers and those were awful to manage. Taxes are handled through Gusto so I don’t have to worry too much about that either. Pros Onboarding worked as well as could be hoped for. When we added a bunch of new hires at once the onboarding process did not fall apart. Cons The Pay Group Setting is buried behind some obscure Yes/No toggle. This took me TWO HOURS TO FIND ON TUESDAY before I clicked the wrong Menu and inadvertently found it. Creating customized reports are nearly impossible. Review Source GS Garrett S. Federal WildFire Contracts Government Relations Used the software for: 2+ years ### "I'm a small business with two owners" January 15, 2026 1.0 I'm a small business with two owners, we're beyond fed up with Gusto. I wish I could leave no stars. This is not a one-off issue; it has happened every single year, and this year was the final straw. Gusto once again withdrew money from my business account without authorization, despite me explicitly handling my own tax payments and clearly stating, in writing, that I did not approve the withdrawal. This time, Gusto sent a message saying they would pull $756 at 17:00 PM. I responded within 30 minutes, clearly objecting and stating I do not authorize tax payments through Gusto. Despite that, the money was pulled less than 24 hours later. No consent. No signed authorization. No meaningful opportunity to stop it. When I pushed back two days later, I was told the money had already been remitted and that I now have to chase a government agency (I'm assuming the IRS, but who knows, they wont tell me) by myself to attempt a refund. Gusto takes no responsibility and simply shrugs once the money is gone. Gusto’s actions continuously creates unnecessary financial strain and wasted time. Their explanation is always the same: confusing, bureaucratic, and designed to shift blame back onto the customer. The platform itself is misleading. You think you have control over tax payments, you don’t. Gusto will pull funds anyway, then hide behind process and timing excuses when called out. This is unprofessional, and frankly unacceptable for a payroll company that handles people’s livelihoods. I am done. I am moving my business to Paychex, a company that understands authorization, accountability, and basic respect for its customers’ money. If you value control over your finances and don’t want to fight the same battle year after year, look elsewhere. Pros Pros: Employees were paid on time during the years I used Gusto. There really isn't any more pros. its hard to get ahold of someone when you have a problem. which for me is every year. Cons Everything else. Hidden fees and they pull funds to cover "taxes" even if you handle taxes separately. Switched from [Gusto](https://www.capterra.com/p/194047/Gusto/) Cant wait to leave and i'm spamming all review sites. I hate gusto. Review Source Response from Gusto January 20, 2026 Hi Garrett, Thank you for taking the time to share your experience. We understand how concerning unexpected tax withdrawals can feel, and we appreciate you raising this. We’ve provided additional details directly in your existing support case so we can address your specific account in full. For compliance reasons, Gusto does run end-of-year tax reconciliation payrolls to ensure any missing or underpaid taxes are accurately reported and remitted to the appropriate agencies. In situations like this, once funds are sent to the agency, they can typically be recouped directly from the IRS, and our team has shared guidance on that process with you. Because payroll and tax matters involve sensitive account details, we’re limited in what we can discuss publicly, but our support team remains the best place to continue this conversation and provide clarity. We appreciate your feedback and the time you spent with Gusto, and we’ve shared your concerns internally to help inform ongoing improvem TH Tammy H. Office Manager Utilities Used the software for: 2+ years ### "Great System for small Companies" June 18, 2026 5.0 I absolutely loved using Gusto. The set up was easy . Customer Service was great . Employee Management was great as well . Pros Its great value for the money and the customer service was amazing . If you have a small business this is the best payroll system to use. Cons There were a few bugs and issues, but customer services was always there to help quickly. Their response time was very fast. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was better with Gusto, since we were a very small company Review Source Dovid D. Owner Consumer Services Used the software for: 6-12 months ### "DO NOT USE THIS COMPANY" February 20, 2026 1.0 In the beggining it was okay, now customer service and response is abysmal.. I cannot get a response without doing things like this. Pros They seemed to have an easy and effective setup this was a lie. In the begging they responded quickly to chat only to never respond to anything short of escalations Cons They lie about forms and tax filing so that they cause loss of money to the company. They claim i filled out a w-4 which they used to determine the tax witholding but they lied about it Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Gusto Because they seem to actually know what they are doing Review Source SH Sarge H. COO Online Media Used the software for: Less than 6 months ### "Worst payroll experience ever" July 2, 2026 1.0 If zero stars where a rating it would be -10. Customer service is the worst I have ever dealt with. I spent 4 days and countless hours on the phone with no resolution. I told the supervisor who called me back I wanted a refund and that I wanted to cancel. I was never given the procedure to cancel and was charged again. I was refused a refund. Pros Nothing, It was not good from start to finish. I have nothing good to report. I ran one payroll run and it was a disaster Cons Everything, from time I signed up until I was able to cancel. I was given wrong information. Customer service is the worst I have ever dealt with. I spent 4 days and countless hours on the phone with no resolution. Switched from [Everee](https://www.capterra.com/p/191170/Everee/) Platform stability and user access to real time bank information Review Source VO Vincent O. HR VP Accounting Used the software for: 1-2 years ### "Gusto for small businesses great choice" July 23, 2026 5.0 Very easy to use, easy to install great value for the cost of the software. It also takes care of filing quarterly reports and payroll taxes. Pros Very easy to install and use. Very good value for the amount it costs. Customer support is very prompt. Cons Honestly, not many cons. Maybe it could have more professional graphics. But overall, it's very simple to install and use Review Source RC Ron C. Engineering and Maintenance Leader Industrial Automation Used the software for: 1-2 years ### "Simplified HR thanks to Gusto" July 27, 2026 5.0 Pros Managing payroll, benefits, and onboarding for new engineers becomes child's play. Gusto automates tax filings and hours tracking, freeing me from heavy administrative burdens. Cons The tool is ideal for US-based teams, but becomes less suitable when handling international contracts or labor regulations specific to regions outside the US. Review Source RF Rebekah F. Personal trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Perfect for new business " July 20, 2026 4.0 So far I am very pleased! The customer supper and ability to jump on a call with a live person instead of an AI chat bot is really what drew me! As a business owner who is brand new to running payroll I needed something I could feel confident in getting assistance with and Gusto definitely checks that box Pros I’m very satisfied with the ease of this program. It was simplistic to get my business signed up. The clear steps on setup was surprisingly simple and quick Cons I would say more clarity on what documents are actually necessary. Some of the prompts are just for you to upgrade which makes it seem like it’s a requirement when it isn’t Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Gusto Cost of service and ease of use with setup Review Source VR Verified Reviewer CEO and Founder Computer & Network Security Used the software for: 6-12 months ### "Horrible FSA, love the payroll." July 29, 2025 1.0 Up until the transition to Elevate and processing FSA by Gusto, everything was fine. For some reason, the team at Gusto doesn't get FSA. Pros Gusto as a payroll management software/app is very close to a four star. Cute, gets the job done well, nice emails letting you know you paycheck is coming and more. Very easy to use when considering JUST payroll. Cons When Gusto incorporated Elevate to run FSA, it has literally been a nightmare! It's so bad, we don't want to do FSA anymore! Literally, just this week, we had an issue with a credit card transaction denied from a pharmacy. When we checked with Gusto support (which can only be done by AI or via email if AI starts messing up), it was because a pharmacy was marked as a non-FSA entity. A pharmacy? It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the prescription. The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money. Then, in Gusto attempting to fix the bug had the audacity to ask for a receipt for the transaction. Really!! A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together or find a partner that does FSA well. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) Promised better integration with payroll aspect of Gusto. Review Source Response from Gusto July 31, 2025 Thank you for taking the time to share your experience. We're glad to hear that you've found the payroll side of Gusto easy to use and reliable. At the same time, we're sorry to hear that your experience with the FSA through Elevate has been frustrating. What you described with the denied pharmacy transaction and the request for a receipt on a failed charge is not the experience we want anyone to have. We understand how important it is for benefits like FSAs to work smoothly, and we appreciate you highlighting where things went wrong. Your feedback is being shared with the appropriate teams so we can continue improving both the product and the support experience. We appreciate you choosing Gusto and hope we have the chance to serve you better moving forward. -Gusto Client Relations Team LL Lara L. Owner Retail Used the software for: 2+ years ### "Long time user of Gusto" March 31, 2026 5.0 I've been using Gusto for over ten years, I can't imagine switching to another payroll processor. It just works. Pros Gusto is very easy to use, it makes payroll and onboarding a breeze. They also keep up to date and offer new products regularly. Cons What is there not to like? I guess once in a great while there is a glitch, but they are always quick to fix any issues Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) ease of use, weekly payroll and option without charging extra Review Source TR Todd R. President Restaurants Used the software for: 6-12 months ### "Gusto Missed Our Payday" June 25, 2025 1.0 Poor. I expect so much more from such a prominent software. I also expect 24/7 human tech support when dealing with payroll for companies that have all sorts of hours of operation. We are restaurants and are operating non-stop in many ways. Pros Much better interface than Quickbooks. Attempts to integrate a hiring module that does present an easy, online application form. Cons 1\. Gusto missed one of our paydays. Gusto withdrew the funds, and deposits did not arrive on the following day as promised. You can imagine the impact on our 45 employees and their level of trust in our company. Hours of corresponding with their support team both by chat and phone left no resolution. Gusto does not have a human support network for after 7pm CST. 2. User interface is clunky. They still have the "25 records" is the total records listed at the bottom of the page and you have to choose 50, or 100 every single time you want to see a whole list. 3. You cannot assign employees to multiple departments within the same location. 4. Alerts come up on the home screen and you cannot easily make them go away. 5. The hiring module does not have a way of managing one applicant who has applied for multiple jobs. The system sees it all as separate applicant records. Alternatives considered [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Gusto User interface seemed better and more easily understood. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) QBO payroll is terrible and support is outsourced offshore. Review Source Response from Gusto July 1, 2025 Hi Todd, My name is Chelsea, and I’m with Gusto’s Client Relations team. I saw the feedback you recently shared and want to sincerely apologize for the experience you had. We understand how serious it is to miss a payday, and I’m truly sorry for the stress this caused you and your team. I also appreciate you taking the time to outline the other pain points you encountered, from limited after-hours support to some of the platform’s design limitations. This is not the experience we want for any of our customers, and I’ve shared your comments with the appropriate teams to review further. I wasn’t able to locate your account with the information you provided in this review but if you’re open to it, we’d be glad to revisit what happened with the missed payroll and offer clarity where we can. We know you may be looking into other solutions, and we understand. That said, if you choose to continue the conversation, we’re here and ready to help however we can. Thank you again for your feedback. Lenora H. Clinical Supervisor Biotechnology Used the software for: 2+ years ### "Great App Design and Use, Support and Bugs Could Use Improvement" April 9, 2026 5.0 When it comes to overall site and app navigation and experience, Gusto has been great. I've used Gusto in it's earlier stages when it offered an incentive for getting your paycheck deposited and allowed you to borrow before your next paycheck. With customer support experience, customer service could use some improvement. Pros What I like most about Gusto is how easy and simple it is to use! I actually have not had a bad experience with Gusto while using their platform. I like that it has it's own money account and it is separated from the rest of the other features. The app is very accessible and you do not get lost navigating it. Tax information and employment information can easily be found as well. Cons There are constant times where the app is down and it states that gusto is working to fix it. There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number. They direct you to use the site. Even when you want to dispute charges. When it comes to disputes, Gusto is the least helpful in that department. It doesn't seem like they actually investigate when your card is stolen. Review Source SP Sara P. Director of Operations Alternative Medicine Used the software for: 2+ years ### "Gusto is a great software! Highly Suggest! " December 18, 2025 4.0 Overall, Gusto is an excellent resource for payroll, managing salaries, and tracking time off. We also find it very useful for hosting employee manuals, documents, and training modules. Our team completes their annual sexual harassment training through the platform, which is quick and engaging thanks to the interactive videos! We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a larger organization. Plus, the seasonal outfits on the loading page mascot (a cute little pig) are a delightful touch! We love it! Pros Gusto has significantly streamlined our payroll and time tracking. Its user-friendly interface makes it easy to monitor employee hours and resolve issues efficiently. The location tracking feature is particularly helpful, as it allows employees to manually clock in, clock out, and take breaks within our building's geofence all from their phones! Cons The user interface for employees can be somewhat clunky at times. They have reported long loading periods when attempting to clock in or out, and there are occasional issues with the location \[tracking/accuracy\]. Review Source Ryan P. Graphic Designer Design Used the software for: 1-2 years ### "Tracking hours with ease" December 6, 2025 5.0 Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use Gusto for all of my payroll needs. Pros As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc. Cons The third party accountant was based in India and would call me at odd or inopportune times to verify my hours before submitting payroll. I'm not sure if this was my employer's decision or if it comes standard as part of Gusto's service, so that might not even have been Gusto's fault. Review Source Response from Gusto December 9, 2025 Hi Ryan, Thank you so much for taking the time to share your experience, and for the incredible 10/10 recommendation! We’re thrilled to hear that tracking your hours in Gusto has been simple and transparent — that’s exactly what we aim for. It’s great to know the ability to view your breaks, accrued hours, and daily totals has been helpful in your workflow. I also want to clarify the concern you mentioned about receiving calls from a third-party accountant. Gusto does not outsource payroll verification to external accountants or require employees to confirm hours by phone. Those decisions are made by each individual employer, so it sounds like that part of the experience was handled outside of Gusto’s process. Still, we really appreciate you flagging it — feedback like this helps us understand where confusion may arise. We’re grateful for your kind words, and it means a lot that you’d choose Gusto again as your own business grows. We’d be honored to support you and your future team. Jamie L. Owner Child Day Care Services Used the software for: 2+ years ### "Gusto is the way to go for small businesses." January 11, 2026 5.0 I have been using Gusto for years, my overall experience with Gusto is very positive and will continue using them. Pros Gusto is fantastic for ease of use and small business management. I have been using Gusto for years. Cons I have nothing negative to say about Gusto, it meets and exceeds all of my expectations for my small business and employees. Review Source Response from Gusto January 13, 2026 Thank you for the kind review, Jamie. We’re glad Gusto has continued to be an easy and reliable solution for your small business over the years. We appreciate your trust and are happy to support you and your team. Gusto Client Relations RK Raechel K. Training Manager Fund-Raising Used the software for: 1-2 years ### "Mucho gusto, Gusto!" April 17, 2026 5.0 It is incredibly easy to use, and I can use it for myself and for our team. The functionality in our office and on their phones is great! Pros I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader. Cons The enhanced authentication features. There are times when it requires a code that is sent to me via text or my personal email. I cannot always access my personal email while working. Review Source Abbey W. owner, founder Retail Used the software for: 2+ years ### "Consistent, reliable, and easy to use" January 24, 2026 5.0 Overall, Gusto is the most cost effective option to manage all things employees. I've never experienced any bugs or outages that affected my business in the 10 years or so I've used it. Pros I love how simple it is to use as Gusto guides you through all the requirements, from taxes to reports and files them all automatically. Cons It's a bit difficult to link Gusto to benefits like workers comp and insurance. You have to deal with a few different reps to get it to completed. Review Source Response from Gusto January 31, 2026 Hi Abbey, thank you so much for the thoughtful review! We’re thrilled to hear Gusto has been a consistent, reliable, and easy solution for your business over the years. We also appreciate your feedback about benefits setup, and we’re always working to make that process smoother and more seamless. Thanks again for trusting us to support your team! CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 1-2 years ### "Love Gusto!" March 5, 2026 4.0 Pros Very easy to use. The app is very easy to navigate through. The website is also easy to navigate through. I only had one bad experience with Gusto, but they fixed the bugs and issues really quick, and their customer support helped out as well. Cons Sometimes Gusto takes a bit to load the screens. It's isn't terribly slow but it does slow down the process a bit. Review Source ANDREY V. CEO Marketing and Advertising Used the software for: 2+ years ### "Almost Perfect" November 5, 2025 5.0 Pros Straight forward and simple onboarding for new employees. Great management of contracts and compliance documents and great value for money for smaller teams. Cons Would like more options on payouts and payroll management for paying out employees with faster processing. Review Source Response from Gusto November 6, 2025 Hi Andrey, Thank you so much for your thoughtful review and for being a part of Gusto for more than two years! We’re so glad to hear that onboarding, contract management, and compliance tools have made things simple for your team. We also appreciate your feedback about payroll processing speed and payout options — this is something our product team continues to explore, and your input helps us prioritize improvements that matter most to business owners like you. Thank you again for choosing Gusto and for taking the time to share your experience! SB Sophie B. HR Admin Sports Used the software for: 1-2 years ### "Gusto for payroll and onboarding" March 4, 2026 3.0 Pros Being in HR, using a platform like Gusto was very helpful as everything is one place. I found it quite easy to process payroll and onboard new employees. I only have 3 locations that I had to cover but it made it easy to switch between different locations. As well as offering the different ways to label the employees and make sure the correct tax documents were associated with the correct person. Cons I felt as though anytime I needed something through customer support, it would be someone who does not truly understand the situation or they did not speak english. I had no issues with time management and getting them on the phones as they would call right away but even with that, sometimes I did not get my issues resolved Review Source VR Verified Reviewer Administrative Director Photography Used the software for: 6-12 months ### "Gusto is a great Tool" January 19, 2026 5.0 I love using Gusto it is a great tool for small businesses who what to keep good records and grow professionally Pros Gusto is value for money and as a small business I can manage my employees and it is easy to use, with great customer support. Cons There was noting I do not like about gusto, it has made my work very manageable and freed up lots of my time Review Source Response from Gusto January 20, 2026 Thank you so much for the wonderful feedback! We’re thrilled to hear that Gusto has been easy to use, a great value, and supportive of your business as it grows. It means a lot to know we’ve helped free up your time and made managing your team more manageable. We truly appreciate you choosing Gusto and taking the time to share your experience. SH Shannon H. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Gusto has Gusto" December 1, 2025 5.0 Very easy to use and all in one place. You can eliminate multiple software programs and use Gusto for everything! Pros The ease of use and that the app is user friendly. Everything is easy to find and all in one place. There is a lot of facility to this app. It enhances efficiency and streamlines the admin side Cons It’s not “intelligent”. You have to insert everything, everytime. The app does not “learn” your habits to enter information automatically. Review Source Response from Gusto December 3, 2025 Hi Shannon, Thank you so much for sharing your review. We are thrilled to hear that you have found Gusto easy to use and that having everything in one place has helped streamline your admin work. That is exactly the experience we want for small business owners. We also appreciate your note about automation and the app not remembering past entries. Feedback like this is incredibly helpful, and our teams use insights like yours as we continue improving the product. Thank you again for the thoughtful review and for choosing Gusto. We are grateful to support you and your business. - Gusto Client Relations Team Michael D. Social Media Marketing Manager Hospitality Used the software for: 1-2 years ### "My experience with Gusto!" November 4, 2025 5.0 I overall loved gusto and being able to access my 401k on there! Overall the account management was easy to use as well as accessing data on Gusto. Pros I loved being able to access my 401k and see my monthly payment breakdowns! It was easy to use and as an employee it was easy to read. Cons I dont think there was anything in my time using gusto that was bad. There were no bugs or issues that occur when I was using the app! Review Source Response from Gusto November 10, 2025 Hi Michael, Thank you so much for taking the time to share your feedback. We are so glad to hear that you enjoyed using Gusto and found it easy to access your 401(k) and pay details. Making sure everything is clear and simple for employees is one of our top priorities. We appreciate you sharing your experience and are thrilled to know that Gusto made managing your information quick and stress-free. -Gusto Client Relations ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.