--- title: "Gusto Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Gusto the right Employee Recognition solution for you? Explore 4233 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131882/Gusto/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-11" --- Gusto 4.6 (4245) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 11th, 2026 # Reviews of Gusto Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews RS Radha S Legal AssistantLegal Services, 51 - 200 employeesUsed the software for: I used a free trial. “The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to navigate without extensive training. Although it can feel somewhat limited for more complex HR needs, Gusto worked efficiently for day‑to‑day payroll management and gave confidence that key processes were being handled correctly.“ April 21, 2026 MH Matthew H TutorEducation Management, Self-employedUsed the software for: 6-12 months. “However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals you’ve already paid for, which defeats much of the convenience that meal kits are supposed to provide.“ June 6, 2026 Ryan P Graphic DesignerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being able to view accrued hours, break time etc.“ December 6, 2025 Clifton S hr serviceElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or multi-state/international operations could be challenging as the company scaled.“ May 7, 2026 JT Jarvis T Sales RepHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details.“ April 22, 2026 Hallye N Operation ManagementMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans.“ March 26, 2026 Clifton S hr serviceElectrical/Electronic Manufacturing, 51 - 200 employeesUsed the software for: 6-12 months. “I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized system.“ May 7, 2026 KK Keith K Field Operations ManagerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “Reporting options are pretty basic - I have to export to Excel when I need to analyze labor costs by project.“ August 28, 2026 ## Showing most helpful reviews Showing 1-25 of 4245 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Language A. director ### "Gusto Is Easy to Use and User-Friendly" November 12, 2026 4.5 I am still fairly new to Gusto and have not used it long enough to fully evaluate the problems it solves. However, I appreciate having payroll and employee information organized in one place. Pros Gusto is very easy to use, simple to navigate, and user-friendly. Cons I am still fairly new to Gusto and need more time to explore all its features. So far, my experience has been positive. Switched from [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) N/A Review Source Kentrie T. Strategy & Operations Manager ### "Easy-to-Use Benefits Hub, with Room for Clearer 401(k) Details" November 12, 2026 5.0 I use Gusto to receive my paycheck and health benefits in a digestible way. Pros Gusto has a great user interface and makes information more transparent and understandable. I also like its connections with third-party apps. It was very easy for me to get set up; all I had to do was accept the link invite. I can receive my paycheck and health benefits in a digestible way. Cons I’d like Gusto to show more details from third-party apps, such as my 401(k): how much went into it from each paycheck, how the funds were allocated by asset, what percentages my 401(k), health benefits, and other taxes make up of my paycheck, and how much of my annual salary I’d take home. Review Source JL Jose L. Production Supervisor Used the software for: 1-3 years ### "Very User-Friendly App That’s Easy to Navigate" November 11, 2026 5.0 time tracking of my employees and hours worked Pros App is very user friendly and easy to navigate through Cons having to log into different devices and register each one when logging in Review Source maggie E. therapist Used the software for: 3-5 years ### "Very User-Friendly—Easy Access to Past Info and Upcoming Pay" November 11, 2026 5.0 i'm a w2 employee and it makes tracking pay and accessing company specific things easy Pros very user friendly, easy to find current and past info, easy to see upcoming pay Cons haven't encountered anything yet, has been really easy to use Review Source Jean B. ### "Easy Payroll and Setup, with Room to Improve Navigation" November 11, 2026 5.0 Gusto makes things easier and rewarding for me when payday rolls around. Pros I use Gusto to communicate with my co-workers and receive my pay through the app. It makes payday easier and rewarding. I like the user-friendly interface, convenient payroll processing, and easy access to important employee information. Setup was so easy a child could do it. Gusto stands out among similar apps and is my first choice now that I’ve discovered it. Cons I’d like Gusto to offer more customization options and make certain features easier to navigate. Finding specific information or completing some tasks can take a little extra time. More detailed guidance and quicker access to support would make the experience even better. Review Source Wray E. Office Manager Used the software for: 1-3 years ### "Easy Employee Setup, Efficient Payroll, and Helpful Reminders" November 11, 2026 5.0 Gusto removes paperwork, which is a huge benefit. It also empowers employees to access and review their own documents, saving a lot of administrative time. Overall, Gusto has solved the in-office bottleneck of getting employees the information they need, when they need it. Pros I like how easy it is to set up a new employee and manage payroll and benefits. The reminders are also really helpful for keeping track of what’s due and when. Cons I honestly don’t see a downside to Gusto. It’s fairly priced, the support has been helpful, and the overall performance is efficient and reliable. Switched from [QuickBooks Desktop Pro](https://www.capterra.com/p/184506/ASPRunner-NET/) The company decided to make the switch because support for QB Desktop was going away, and they wanted something more relevant for employees. Gusto felt like the best option, since it provides better visibility for employees and a clearer onboarding process for the company. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing Gusto The online reviews and YouTube videos showed how user-friendly Gusto was for all involved: employees, CPA, and administration. Review Source Emma B. Therapist Used the software for: 1-3 years ### "Easy to Use, Beautifully Designed" November 11, 2026 5.0 Gusto is helpful with tracking payroll and job applicants. Pros It's easy to use and aesthetically pleasing Cons Nothing! Gusto is great and I have no complaints. Review Source Manager Used the software for: 3-5 years ### "Gusto does everything so well" October 21, 2026 5.0 We no longer have to manually calculate taxes using paper based messes called “spreadsheets” which caused everyone headaches each and every Friday afternoon. Rather than waiting in line to be able to access a single broke down desk computer located in the hall way, employees can log into their shift hours remotely. Pros Having all your pay-stubs and tax information in one tab isn’t bad either. I’m writing this from my kitchen floor because my laptop is dead (the battery) and I was surprised by how well payroll runs without crashing. Cons There are long delays in receiving support ticket responses. The process of making changes to a worker's bank account to enable direct deposit of wages will require three different email verification processes prior to the administrative team approving said changes. The manual approval process would make me want to throw my mug across the wall to try and get a faster response. Review Source Graphic Designer and Marketing Used the software for: 1-3 years ### "Great and Easy to use for smaller businesses" October 21, 2026 5.0 Great experience with even changing small details to your account and immediately effective when you edit financial info or personal info Pros Great for your money and value! So easy to use and easy for all the employees, perfect for a small staff and easy to manage. Customer service and support are immediate. Cons Not much at all, we really enjoy the software, there a little limits to access personal info but overall so easy to use Switched from [Rippling](https://www.capterra.com/p/172127/Rippling/) Better and easier for our size of employees Review Source Slideworks G. Owner Used the software for: 3-5 years ### "Gusto has been the best payroll manager " October 16, 2026 5.0 My accountant was the one to refer me to gusto as it makes everything easier for everyone to handle any employee documents Pros As a small business owner, Gusto has been the easiest tool and very economical option to run payroll for my business. I am able to keep employees paperwork in one place as well as create documents as needed for tax purposes. Cons There has been no problems with gusto, I fond it easy to use and very convenient for my business success Review Source Verified Reviewer 5.0 November 12, 2026 AI summary based on a full review Gusto stands out for its user-friendly banking services, especially the checking account that aids in resolving financial challenges. The reviewer did not mention any drawbacks, highlighting overall satisfaction with the platform. Log in to unlock the full review, detailed ratings, and pros & cons social worker Used the software for: 1-3 years 5.0 November 12, 2026 AI summary based on a full review The application excels in its ability to store certificates and contracts efficiently, providing users with straightforward access. There have been no noted limitations in the user's experience with the software. Log in to unlock the full review, detailed ratings, and pros & cons Patient Coordinator Used the software for: Less than 1 year 4.0 November 12, 2026 AI summary based on a full review Gusto streamlines the process of requesting time off, making it easier for users to manage their HR needs in one place. However, the requirement to log lunch breaks by duration may be inconvenient for some users. Log in to unlock the full review, detailed ratings, and pros & cons Front Desk Rep Used the software for: Less than 1 year 4.0 November 11, 2026 AI summary based on a full review This tool significantly improves the organization of schedules and hours, allowing for easy access and adjustments. A limitation is the unclear functionality of the wallet and on-demand pay feature. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 11, 2026 AI summary based on a full review Gusto's mobile app makes it easy to check work schedules, which is a significant benefit for users. A suggested improvement would be the addition of phone notifications to alert users about their upcoming shifts. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 11, 2026 AI summary based on a full review Gusto simplifies the process of connecting work payments to bank accounts, ensuring timely paychecks. A limitation is the insufficient detail provided on 1099 forms regarding payment breakdowns. Log in to unlock the full review, detailed ratings, and pros & cons Board Certified Behavior Analyst 5.0 November 11, 2026 AI summary based on a full review Gusto excels in providing an intuitive payroll experience, allowing users to manage payroll and time-off requests with ease. While there are no noted drawbacks, the ease of use is a significant advantage. Log in to unlock the full review, detailed ratings, and pros & cons Office Manager Used the software for: 1-3 years 5.0 November 11, 2026 AI summary based on a full review This tool provides a great layout and ease of use, which contributes to a positive experience. However, it does not automatically track total PTO usage, which can be inconvenient. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 1.5 November 11, 2026 AI summary based on a full review The app provides a simple way to track paychecks and sick leave, which is beneficial for users. Unfortunately, it lacks some features that are only found on the Gusto website. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 11, 2026 AI summary based on a full review Using Gusto streamlines payroll management by consolidating various tasks into one accessible platform, which is convenient for tracking work hours and personal documents. The app's performance could be enhanced, as it currently lacks speed and ease of use. Log in to unlock the full review, detailed ratings, and pros & cons Chief Technology Officer Used the software for: 1-3 years 4.5 November 11, 2026 AI summary based on a full review Gusto effectively manages payroll with an easy-to-use interface, which is a significant advantage. On the downside, the clean design may sometimes hide important details, causing difficulties in making edits. Log in to unlock the full review, detailed ratings, and pros & cons Director 4.0 November 11, 2026 AI summary based on a full review Gusto provides a convenient all-in-one solution for managing payroll and time off, which enhances usability. A limitation is the difficulty in entering work hours for those who do not follow a standard work schedule. Log in to unlock the full review, detailed ratings, and pros & cons Executive Vice President Used the software for: 1-3 years 5.0 November 6, 2026 AI summary based on a full review Gusto effectively automates payroll processing and tax filings, saving considerable time and reducing errors in HR tasks. A noted limitation is the need for better customization options in reporting, which currently requires exporting data for further analysis. Log in to unlock the full review, detailed ratings, and pros & cons Conversation Designer Used the software for: Less than 1 year 5.0 November 5, 2026 AI summary based on a full review This software streamlines payroll tasks, making them effortless and saving users valuable time. A minor issue arose when the time off tab was missing, but it was promptly addressed by management. Log in to unlock the full review, detailed ratings, and pros & cons Greg R. Customer Success Manager Used the software for: 1-3 years ### "Gusto is awesome! Best HR Software there is" November 7, 2025 5.0 I have loved Gusto. I've used almost all of the big payroll/HR systems and Gusto is head and shoulders above the rest. Easy to use, awesome automations, great at gathering feedback, makes sense, and more. Pros Gusto is awesome! Easiest HR system I've used. Super simple and straightforward. Has great workflows. Is so easy to understand and access as a user. Cons I honestly don't have any complaints about Gusto. I've had a couple of login issues before, but nothing big stands out. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) I don't know that our company switched, but when I came to the company, I came from using ADP and I'm so thrilled to switch to Gusto. ADP makes life hard always, Gusto makes life easy and I daresay fun! Review Source Response from Gusto November 8, 2025 Hi Greg, Thank you so much for sharing your experience. We are thrilled to hear that Gusto has made HR and payroll simple, intuitive, and even enjoyable. It is great to know that our workflows and automations are helping you focus on your team instead of administrative tasks. We also appreciate you mentioning the brief login issues. Feedback like this helps us continue improving the experience for everyone. Thank you again for taking the time to share your thoughts. We are so glad you are with Gusto. -Gusto Client Relations ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.