# Gusto Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Gusto Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Gusto Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/131882/Gusto --- # Gusto Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 5, 2025 Written byBruno Peláez Bruno Peláez Senior Content Analyst Bruno Peláez is a senior content analyst at Capterra, covering the B2B software industry, with a current focus on the human resources and finance and accounting industries. His Capterra research has been featured in various Spanish-speaking pu... [See bio & all articles](https://www.capterra.com/resources/author/bruno-pelaez/) Senior Content Analyst Edited byLindsay Page Lindsay Page Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety o... [See bio & all articles](https://www.capterra.com/resources/author/lindsay-page/) Editor Written by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/) Senior Content Analyst Bruno Peláez is a senior content analyst at Capterra, covering the B2B software industry, with a current focus on the human resources and finance and accounting industries. His Capterra research has been featured in various Spanish-speaking publications, including El Economista (Mexico), Forbes México (Mexico), El Universal (Mexico), El Financiero (Mexico), and El Periódico (Spain), among others. Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Lindsay Page has been an editor at Capterra for three years. She specializes in editing data-driven research and tech trends reports for small and midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with expertise in cybersecurity, corporate and securities regulation, and finance. She has been a writer, editor, senior editor, and associate director. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Gusto Gusto Overview: ### Key takeaways Insights from verified Capterra reviews Gusto is a payroll and HR platform primarily used by small businesses in marketing, accounting, and health services. It stands out for its direct deposit and W-2 preparation tools, while users often cite limited customization and support responsiveness as drawbacks. Recent updates include global team management and invoice automation. ### Our verdict Gusto offers practical value for small teams that need consistent payroll execution and basic HR support without building out internal infrastructure. While its automation and benefits tools reduce manual work, buyers should weigh the trade-off of reporting limitations and slower support against its ease of use and frequent updates. Overall rating Based on 4,197 user reviews Reviews sentiment Positive 93% Neutral 4% Negative 3% Pros & cons Streamlined user experience Intuitive and visually appealing design Limited reporting customization Insufficient mobile functionality Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Gusto alternatives Gusto may not suit every business—especially those needing deeper customization, broader integrations, or more responsive support—so exploring other HR tools can help align better with your team’s structure, budget, and operational priorities. Highest Rated [4.9 (4,665)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (4,267)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (1,829)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.8 (3,934)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131882/Gusto/alternatives/) ## Who uses Gusto? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined user experience 95% positive reviews out of 1016 Most reviewers find ease of use crucial, highlighting intuitive setup, clear navigation, and helpful guidance throughout tasks. JAMIE L Interior Designer, 1 employee. "They have great tutorials and articles if you have a hard time with anything on their site." Limited reporting customization 42% negative reviews out of 178 Some reviewers describe reporting as restrictive, lacking robust customization, and challenging for specific business or accounting needs. Linda E Human Resources Generalist, 10,001+ employees. "When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want." Intuitive and visually appealing design 93% positive reviews out of 747 Most reviewers appreciate user interface clarity, organized layouts, and easy access to essential HR and payroll features. Amir M Production, 501 - 1,000 employees. "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency." Insufficient mobile functionality 42% negative reviews out of 149 Some reviewers indicate mobile access is problematic, citing absence of a dedicated app, limited features, and unreliable phone support. Sara S HR Generalist, 201 - 500 employees. "They randomly turn off their chat service feature which was never a successful use of time anyways, and they never connect you to someone who can answer your question over the phone." Automated onboarding and HR tools 95% positive reviews out of 198 Most reviewers describe employee onboarding as efficient, self-service, and compliant, reducing HR workload and paperwork. Janna G Executive Director, 11 - 50 employees. "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay stubs, downloading W2, review process, hiring database and onboarding." Challenging migration and changes 36% negative reviews out of 64 Some reviewers report switching and transition difficulties, including setup frustrations, scaling limitations, and cumbersome migration processes. Jessica H Owner, 2 - 10 employees. "it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!" ## Gusto's interface Gusto’s interface is consistently described as clean and easy to navigate, with users highlighting its organized layout and clear access to payroll, tax, and benefits tools. However, some reviewers mention friction during setup and occasional confusion around role-based login flows. 2+ Bruno Peláez Senior Content Analyst Gusto’s layout supports quick access to recurring tasks such as payroll and time tracking, but setup can be time-consuming for new users. Several reviews note that distinguishing between admin and employee views isn’t always intuitive. Ease of Use 4.6 (4,181) 4.6 Based on 4,181 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Bruno Peláez Senior Content Analyst Gusto’s top-rated features help small teams automate recurring tasks, reduce paperwork, and maintain payroll accuracy. Benefits administration and direct deposit stand out for their clarity and control, while W-2 prep and electronic forms simplify compliance. Features 4.5 (4,160) 4.5 Based on 4,160 reviews The Gusto features below were the top rated by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Employee benefits administration 4.6 (53) 53 reviewers rated this feature Centralizes benefits data and simplifies updates, helping teams manage health plans, retirement options, and eligibility in one place. Reviewers highlight the ease of accessing information, making changes, and resolving complex events with support. Direct deposit 4.5 (478) 478 reviewers rated this feature Automates payroll delivery across multiple accounts, allowing employees to manage banking details independently. Reviewers note consistent payment timing, easy setup for contractors, and reduced reliance on paper checks. W-2 preparation 4.4 (400) 400 reviewers rated this feature Generates and distributes W-2 forms electronically, reducing paperwork and improving tax season accuracy. Users value the ability to download and print documents easily, with notifications and compliance support built in. Electronic forms 4.4 (58) 58 reviewers rated this feature Supports paperless workflows by enabling employees to submit, store, and retrieve HR forms in a centralized portal. Reviewers mention simplified onboarding, historical access, and reduced manual tasks. Performance management tools 0 reviewers rated this feature Set goals, conduct reviews, and track employee progress over time. This feature supports structured feedback cycles and helps managers align individual performance with company objectives. It also enables documentation of achievements and areas for growth. Access to certified HR experts 0 reviewers rated this feature Connect with HR professionals for guidance on compliance, employee relations, and policy development. This feature helps businesses navigate sensitive issues and stay aligned with labor regulations, especially during organizational changes or disputes. Dedicated service advisor 0 reviewers rated this feature Receive personalized support from a designated advisor familiar with your business setup. This helps resolve issues faster and ensures continuity in service, especially for companies managing complex payroll or benefits configurations. Global team management 0 reviewers rated this feature Employers can now onboard, manage, and offer benefits to international employees with improved speed and transparency. This update supports remote hiring and simplifies cross-border HR tasks. Gusto invoicing 0 reviewers rated this feature Create and send invoices directly from Gusto, with payment options via bank transfer or credit card. This feature helps businesses centralize billing and get paid faster. Prevent early clock-ins 0 reviewers rated this feature Employers can now enforce break compliance by blocking early clock-ins, helping reduce overpayments and maintain labor law adherence. All key features (106) Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) 69.23% of 13 reviewers that rated this feature as important or highly important Track 401(k) participant contributions and employer match 32.50% of 40 reviewers that rated this feature as important or highly important Collect data and compile reports to stay in compliance with Affordable Care Act requirements 53.85% of 13 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems 50.00% of 4 reviewers that rated this feature as important or highly important Connect with HR professionals for guidance on compliance, employee relations, and policy development. This feature helps businesses navigate sensitive issues and stay aligned with labor regulations, especially during organizational changes or disputes. 0 reviewers rated this feature Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 75.00% of 4 reviewers that rated this feature as important or highly important Integrate with a third-party accounting system 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 36.84% of 19 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 72.97% of 74 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 36.36% of 11 reviewers that rated this feature as important or highly important Find and manage potential candidates and their applications and resumes through the recruiting life cycle 50.00% of 16 reviewers that rated this feature as important or highly important Manage attendance for classes, shifts, meetings, or events 0.00% of 1 reviewers that rated this feature as important or highly important Track the attendance of specific individuals or groups 50.00% of 2 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 0.00% of 1 reviewers that rated this feature as important or highly important Delegate benefits administration to third party vendors 0% of 0 reviewers... Use a dashboard to view benefits that are selected by employees or offered by employers 58.82% of 17 reviewers that rated this feature as important or highly important Record employee's benefit plans and selections throughout career progression 45.95% of 148 reviewers that rated this feature as important or highly important Track billable hours and/or non-billable expenses for work performed 0% of 0 reviewers... Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 65.00% of 40 reviewers that rated this feature as important or highly important Process of enhancing skills & experiences for continuous professional growth & advancement 0% of 0 reviewers... Print paychecks issued to confirm payment of wages or salary 18.92% of 37 reviewers that rated this feature as important or highly important Manage mandated benefit continuation for employees who no longer work for the company for a limited time period 61.90% of 21 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 0% of 0 reviewers... Manages compensation such as salary, bonus, and benefits processes, aligning with policies 55.59% of 322 reviewers that rated this feature as important or highly important Performs calculations and analyzes how salary and equity should be awarded to employees across locations, performance levels 0% of 0 reviewers... Track and manage adherence to policies for any service, product, process, or supplier 83.58% of 67 reviewers that rated this feature as important or highly important Alter the layout and content of reports 70.37% of 27 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0% of 0 reviewers... Import and export data to and from software applications 100.00% of 1 reviewers that rated this feature as important or highly important Receive personalized support from a designated advisor familiar with your business setup. This helps resolve issues faster and ensures continuity in service, especially for companies managing complex payroll or benefits configurations. 0 reviewers rated this feature Determine what amounts employees should contribute towards their benefits from each paycheck 51.35% of 37 reviewers that rated this feature as important or highly important Automates payroll delivery across multiple accounts, allowing employees to manage banking details independently. Reviewers note consistent payment timing, easy setup for contractors, and reduced reliance on paper checks. 478 reviewers rated this feature Set up and manage short and/or long term disability insurance benefits 35.00% of 20 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location 59.42% of 69 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 50.00% of 4 reviewers that rated this feature as important or highly important Supports paperless workflows by enabling employees to submit, store, and retrieve HR forms in a centralized portal. Reviewers mention simplified onboarding, historical access, and reduced manual tasks. 58 reviewers rated this feature Reminders sent via email 0% of 0 reviewers... Centralizes benefits data and simplifies updates, helping teams manage health plans, retirement options, and eligibility in one place. Reviewers highlight the ease of accessing information, making changes, and resolving complex events with support. 53 reviewers rated this feature Electronic storage of staff/employee contact information and job status in a centralized repository 51.19% of 504 reviewers that rated this feature as important or highly important Create and share a new employee handbook with helpful information 20.00% of 20 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 52.63% of 19 reviewers that rated this feature as important or highly important Process of familiarizing new employees with the company, their position, and responsibilities 68.63% of 51 reviewers that rated this feature as important or highly important Online portal where employees can access and track their own information 64.94% of 77 reviewers that rated this feature as important or highly important Centralized storage for employee data, records, and performance metrics 43.24% of 340 reviewers that rated this feature as important or highly important Gateway through which employees can access the system 27.27% of 11 reviewers that rated this feature as important or highly important Track and measure time worked for employees 50.00% of 8 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Software specialized for accountants and accounting firms 0% of 0 reviewers... Software that is accessible through the cloud with an active internet connection 0% of 0 reviewers... Designed for small businesses 0% of 0 reviewers... Employers can now onboard, manage, and offer benefits to international employees with improved speed and transparency. This update supports remote hiring and simplifies cross-border HR tasks. 0 reviewers rated this feature Establish measurable goals and objectives and track their progress over a specific period of time 50.00% of 2 reviewers that rated this feature as important or highly important Create and send invoices directly from Gusto, with payment options via bank transfer or credit card. This feature helps businesses centralize billing and get paid faster. 0 reviewers rated this feature Set up and manage health insurance benefits for employees 57.14% of 49 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection 44.44% of 27 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management 62.50% of 96 reviewers that rated this feature as important or highly important Set up and manage health savings and flexible spending accounts for your employees 50.00% of 18 reviewers that rated this feature as important or highly important Facilitate training materials that help employees grow and progress in their positions 40.00% of 10 reviewers that rated this feature as important or highly important Manage and track employee attendance 54.55% of 22 reviewers that rated this feature as important or highly important Set up and manage life insurance benefits for your employees 44.44% of 18 reviewers that rated this feature as important or highly important Collect & analyze data from multiple sources to get insights into competing products, customer behavior, pricing & marketing strategies 0% of 0 reviewers... Access software remotely via mobile devices 71.43% of 56 reviewers that rated this feature as important or highly important Access the system via a mobile application 77.78% of 9 reviewers that rated this feature as important or highly important Pay employees in multiple countries using correct currencies and correct tax deduction amounts 28.57% of 7 reviewers that rated this feature as important or highly important Pay employees in multiple states with correct tax deduction amounts in each 46.00% of 50 reviewers that rated this feature as important or highly important Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved 50.00% of 4 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 48.94% of 282 reviewers that rated this feature as important or highly important Select benefits and provide information needed to participate in a benefit via an online portal 53.33% of 90 reviewers that rated this feature as important or highly important Track employee and task times using internet connection 85.71% of 7 reviewers that rated this feature as important or highly important Create orientation programs for new employees or students 25.71% of 35 reviewers that rated this feature as important or highly important Gusto offers streamlined payroll management, letting you automate, customize, and track payments for employees and contractors. Some reviewers find it user-friendly and efficient, with helpful reminders, though a few report occasional delays and challenges when handling complex payroll changes. 66.06% of 763 reviewers that rated this feature as important or highly important You benefit from robust payroll reporting, with customizable, downloadable reports and integrations with QuickBooks. Reviewers appreciate the accuracy, ease of use, and timely access to payroll data, though some wish for more customization and better support for accountants. 63.87% of 465 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems 35.29% of 17 reviewers that rated this feature as important or highly important Set goals, conduct reviews, and track employee progress over time. This feature supports structured feedback cycles and helps managers align individual performance with company objectives. It also enables documentation of achievements and areas for growth. 0 reviewers rated this feature Create, fill out, and send performance reviews to individual employees 0% of 0 reviewers... Employers can now enforce break compliance by blocking early clock-ins, helping reduce overpayments and maintain labor law adherence. 0 reviewers rated this feature Integrates with QuickBooks 0.00% of 1 reviewers that rated this feature as important or highly important Tools to find, assess, and hire suitable candidates for a job within an organization 55.56% of 9 reviewers that rated this feature as important or highly important Manage compensation for out-of-pocket expenses incurred by an employee, client or another party 0% of 0 reviewers... Timed notification for any upcoming task, deadline, appointment, or activity 48.28% of 29 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 48.36% of 304 reviewers that rated this feature as important or highly important Set up and manage retirement benefits for your employees 44.44% of 27 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 52.07% of 411 reviewers that rated this feature as important or highly important Track and manage sick leave time 50.00% of 4 reviewers that rated this feature as important or highly important Integrate with Talent Managment software to better track learners progress and training sessions 0% of 0 reviewers... Create, manage and track all task activities and progression 36.96% of 46 reviewers that rated this feature as important or highly important Calculate tax and make deductions on gross income from sources like wages, investments or self-employment 78.21% of 78 reviewers that rated this feature as important or highly important This aspect helps you stay compliant with federal and state tax laws by automating calculations, filings, and payments. Reviewers indicate Gusto reduces compliance stress and handles multi-state needs, but some users mention issues with missed payments and slow customer support when errors occur. 63.76% of 458 reviewers that rated this feature as important or highly important The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return 0% of 0 reviewers... Declaration of income made to tax authorities 0% of 0 reviewers... Implementation of various strategies to manage tax obligations via planning and maintaining compliance 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 69.23% of 39 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy 50.30% of 165 reviewers that rated this feature as important or highly important Track and manage employee time-off, vacation, and sick leave requests 48.82% of 127 reviewers that rated this feature as important or highly important Tools that allow employees to request/schedule time off 42.86% of 7 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) 45.90% of 183 reviewers that rated this feature as important or highly important Track the amount of time spent on a job or task 86.84% of 38 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 41.03% of 39 reviewers that rated this feature as important or highly important Request, track, and manage time off requests and vacation time 46.36% of 151 reviewers that rated this feature as important or highly important Generates and distributes W-2 forms electronically, reducing paperwork and improving tax season accuracy. Users value the ability to download and print documents easily, with notifications and compliance support built in. 400 reviewers rated this feature Automatically subtract garnishments from wages 34.78% of 46 reviewers that rated this feature as important or highly important SaaS, web-based, online deployment 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 65.38% of 26 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Bruno Peláez Senior Content Analyst Gusto’s top-rated features help small teams automate recurring tasks, reduce paperwork, and maintain payroll accuracy. Benefits administration and direct deposit stand out for their clarity and control, while W-2 prep and electronic forms simplify compliance. Features 4.5 (4,160) 4.5 Based on 4,160 reviews ## Pricing Value for money 4.5 (3038) Free Trial [View pricing plan details](https://www.capterra.com/p/131882/Gusto/pricing/) Simple $49.00 Other,Per Month It includes: - Payroll - Unlimited payrolls per month - Tax Filings & Payments - Health Benefits Administration - Online Benefits Enrollment - 2-day and 4-day direct deposit - Third-Party Integrations - Employee Mobile App - Multiple Pay Rates & Schedules - PTO Policy Tracking - State & Federal Unemployment Insurance - Worker's Compensation Administration - Calendar Reminders - Paystubs - Payday Emails - ACA Compliant - HIPPA Compliant - ERISA Compliant - Garnishments - Employee Profiles & Self-Service - Holiday Pay - Lifetime Access - Tip Credits - Document Storage - W-2s and 1099s - Digital pay stubs with lifetime access - Onboarding checklist - Background checks Plus $80.00 Other,Per Month It includes: - Everything in Simple Plan - Full-Service Multi-State Payroll Including W-2s and 1099s - Next-day Direct Deposit - Advanced Hiring & Onboarding Tools - PTO Management & Policies - Time Tracking & Project Tracking - Time Kiosk - Expenses & Reimbursements - Workforce Costing & Custom Reports - Time off requests and approvals - Scheduling - Custom onboarding checklist - Custom document e-signing - Software provisioning and deprovisioning - Job postings - Applicant tracking system Premium $180.00 Other,Per Month It includes: - Everything in Simple and Plus plans - Priority Support - Dedicated Customer Success Manager - Full-service Payroll Migration - Federal and state compliance alerts - Health Insurance Broker Integration - HR Resource Center - Access To Certified HR Experts - R&D Tax Credit Discount Contractor $35.00 Other,Per Month It includes: - Unlimited contractor payments across all 50 states - 4-day direct deposit - 1099-NECs at the end of the year - Global contractor payments - Reporting - New hire reporting (if required in your state) Value for money 4.5 (3,038) 4.5 Based on 3,038 reviews ## Integrations Gusto integrates with a mix of accounting, time tracking, and hiring tools to support payroll and HR workflows. Review data confirms frequent use of finance and scheduling integrations, with links spanning both native and third-party platforms. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/) Bruno Peláez Senior Content Analyst Connecting Gusto with accounting and scheduling tools helps your finance lead reduce manual entry and your operations team maintain accurate payroll records across platforms. These integrations support faster reporting and fewer payroll errors. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (3136) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (3,136) 4.4 Based on 3,136 reviews ## User reviews Overall rating 4.6 Based on 4,197 reviews Filter by rating 5(3038) 4(883) 3(162) 2(46) 1(68) Mentioned topic Sorted by most recent JT Jarvis T. Sales Rep Health, Wellness and Fitness ### "Gusto for the win!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 22, 2026 Overall, I had a great experience using the Gusto payroll system. It served as a highly effective employee tool for time management, payroll modifications, and tracking the time clock. Additionally, it was invaluable for resolving tax-related issues and ensuring compliance. All in all, it was a reliable and user-friendly platform for managing my employment needs. Pros Gusto stands out as a premier payroll service primarily due to its exceptional user interface. The mobile app is thoughtfully designed, offering a level of autonomy that is rare in HR software. I particularly appreciate being able to manage time-off requests and make real-time account adjustments directly from my phone. The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of managing my employment details. Cons Difficulty Reaching a Human: While the help center is extensive, many users report that during high-stress times (like year-end tax filing), getting a live representative on the phone or chat can take a long time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Radha S. Legal Assistant Legal Services ### "A User‑Friendly Payroll Solution That Simplifies the Essentials" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2026 Overall, my experience with Gusto was very positive. I found it to be a reliable and user‑friendly platform that simplified payroll and basic HR tasks, especially for small to mid‑sized organizations. The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to navigate without extensive training. Although it can feel somewhat limited for more complex HR needs, Gusto worked efficiently for day‑to‑day payroll management and gave confidence that key processes were being handled correctly. Pros What I liked most about Gusto was how user‑friendly and comprehensive it is for payroll and HR management. The platform simplifies payroll processing, tax filings, and benefits administration in a way that feels intuitive and well‑organized. I especially appreciated the automation and compliance support, which reduced manual work and helped ensure accuracy. The clean interface and helpful reminders made it easy to stay on top of deadlines, even without deep payroll expertise. Cons The main drawback was limited flexibility for more complex payroll needs and increasing costs as features are added. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KO Katie O. OM Medical Practice ### "Gusto review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 21, 2026 The customer service department is very helpful and were extremely kind. I think they have a simple easy to use format. Pros Super easy to use. I think they were very clear about what services would be beneficial vs not for my company. Cons You can not use employees that are on production base pay. All employees have to be hourly or daily pay. Switched from [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) Looking for better company with better customer service and wait times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Colton C. Operations Manager Consumer Services ### "Success With Gusto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Gusto has been a sigh of relief, making managing my team easier than ever. The ability to upload updates to policies and procedures and have them signed on off has taken the leg work out of making changes. Pros The ability to easily upload documents for employees to sign. The ability to easily approve and deny paid time off requests. To ability to manage employee hours & pay, has helped streamline and manage many aspects for our small business. Cons I am not a fan of the inability to submit time off requests if hours are not in the bank. At my business we utilize time off accrual and if the hours are not there even if they will be at the time for the request it will not allow you to request that time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RK Raechel K. Training Manager Fund-Raising ### "Mucho gusto, Gusto!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 It is incredibly easy to use, and I can use it for myself and for our team. The functionality in our office and on their phones is great! Pros I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what I need as a leader. Cons The enhanced authentication features. There are times when it requires a code that is sent to me via text or my personal email. I cannot always access my personal email while working. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jessica C. Therapist Mental Health Care ### "User Friendly for New Employees" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 13, 2026 Pros Gusto is an extremely user-friendly platform. As a young adult at my first job as a full-time employee, I can use the site with confidence. Cons I wish that for the upcoming paychecks, they could give an estimated amount of money, but this may just be a decision made by my company in particular. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YM Yasmin M. Operations Assistant Accounting ### "Effortless Payroll and HR Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 My overall experience with Gusto has been positive. The platform is easy to use and does a great job simplifying payroll and HR tasks that can otherwise be time-consuming and complicated. I especially appreciated the automation features, which made processes like tax filings and employee payments much more efficient. While there are some limitations with customization and pricing for more advanced features, the convenience and reliability of the system make it a strong option for small to mid-sized businesses. Pros What I liked most about Gusto was how user-friendly and intuitive the platform is. Everything from running payroll to managing employee information is clearly organized, which makes it easy to navigate even without much prior experience. I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors. Overall, it simplifies complex HR and payroll tasks in a way that feels efficient and stress-free. Cons What I liked least about Gusto is that some of its features can feel limited, especially for more complex business needs. While it works well for basic payroll and HR tasks, customization options aren’t as flexible as they could be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lenora H. Clinical Supervisor Biotechnology ### "Great App Design and Use, Support and Bugs Could Use Improvement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 When it comes to overall site and app navigation and experience, Gusto has been great. I've used Gusto in it's earlier stages when it offered an incentive for getting your paycheck deposited and allowed you to borrow before your next paycheck. With customer support experience, customer service could use some improvement. Pros What I like most about Gusto is how easy and simple it is to use! I actually have not had a bad experience with Gusto while using their platform. I like that it has it's own money account and it is separated from the rest of the other features. The app is very accessible and you do not get lost navigating it. Tax information and employment information can easily be found as well. Cons There are constant times where the app is down and it states that gusto is working to fix it. There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number. They direct you to use the site. Even when you want to dispute charges. When it comes to disputes, Gusto is the least helpful in that department. It doesn't seem like they actually investigate when your card is stolen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management ### "A Nonprofit’s Dream: Payroll and HR Made Simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 2, 2026 Unlike other platforms that require a week of setup, Gusto was easy to dive into immediately. It’s the most user-friendly HR and payroll tool I’ve encountered. It has streamlined our nonprofit's workflow perfectly, making it easy to manage a mixed team of staff and contractors without any of the usual headaches Pros Everything. Gusto has made life as a small nonprofit manageable in so many ways. From onboarding contractors and staff to seamless time-tracking, it has turned what used to be a massive administrative burden into a simple, automated process. Cons Honestly, I can’t think of a single thing I dislike about Gusto. It has met every need our nonprofit has without any of the typical software headaches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Lara L. Owner Retail ### "Long time user of Gusto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 I've been using Gusto for over ten years, I can't imagine switching to another payroll processor. It just works. Pros Gusto is very easy to use, it makes payroll and onboarding a breeze. They also keep up to date and offer new products regularly. Cons What is there not to like? I guess once in a great while there is a glitch, but they are always quick to fix any issues Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) ease of use, weekly payroll and option without charging extra Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131882/Gusto/reviews/) ## FAQs Gusto offers free account setup and platform access before running payroll. You won’t pay until you start processing payments. There’s no commitment, and you can explore features such as onboarding and benefits administration at no cost. Yes. Gusto’s mobile app supports both employees and managers. Employees can view paychecks, track hours, and access benefits, while managers can approve timesheets, run payroll, and manage team data. The app is available for iOS and Android. Yes. Gusto includes digital offer letters, self-onboarding, background checks, and custom onboarding checklists. These tools help businesses onboard new hires efficiently while maintaining compliance. Yes. Gusto automatically calculates, files, and pays federal, state, and local payroll taxes. It also handles W-2s, 1099s, and garnishments, and offers Payroll on AutoPilot® for recurring runs. Yes. Gusto integrates with accounting, time tracking, and expense tools. These connections help sync payroll data, reduce manual entry, and support unified reporting across platforms. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Gusto’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [Capterra’s 2025 HR Software Trends: How Leading Organizations Transform Talent With Technology](https://www.capterra.com/resources/hr-software-trends-ai-talent-transformation/) Published July 24, 2025 by [Bruno Peláez](https://www.capterra.com/resources/author/bruno-pelaez/) and [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) ### [HR Software Price Comparison Guide: A Capterra Value Report](https://www.capterra.com/resources/hr-software-cost-comparison/) Published July 30, 2025 by [Akriti Sharma](https://www.capterra.com/resources/author/akriti-sharma/) and [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) ### [Capterra’s 2025 Tech Trends Report: Where Regretful HR Software Purchases Go Wrong](https://www.capterra.com/resources/tech-trends-hr-software-purchase-regret/) Published November 18, 2024 by [Brian Westfall](https://www.capterra.com/resources/author/bwestfall/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) Popular comparisons [Deel vs Gusto](https://www.capterra.com/compare/131882-205015/Gusto-vs-Deel)[Rippling vs Gusto](https://www.capterra.com/compare/131882-172127/Gusto-vs-Rippling)[RUN Powered by ADP vs Gusto](https://www.capterra.com/compare/131882-185859/Gusto-vs-RUN)[Paylocity vs Gusto](https://www.capterra.com/compare/86714-131882/WebPay-vs-Gusto)[ADP Workforce Now vs Gusto](https://www.capterra.com/compare/131882-155895/Gusto-vs-WorkforceNow)[Patriot Software vs Gusto](https://www.capterra.com/compare/116050-131882/Patriot-Software-vs-Gusto)[Paychex Flex vs Gusto](https://www.capterra.com/compare/119841-131882/Paychex-Flex-vs-Gusto)[Paycor vs Gusto](https://www.capterra.com/compare/131882-133745/Gusto-vs-Paycor-Perform)[Dayforce HCM vs Gusto](https://www.capterra.com/compare/131882-205376/Gusto-vs-Dayforce-HCM)[Paycom vs Gusto](https://www.capterra.com/compare/130949-131882/Paycom-vs-Gusto) [isolved vs Gusto](https://www.capterra.com/compare/131882-164417/Gusto-vs-iSolved)[Asure vs Gusto](https://www.capterra.com/compare/131882-159581/Gusto-vs-Payroll-Tax-Management)[Proliant vs Gusto](https://www.capterra.com/compare/131882-187093/Gusto-vs-Proliant)[Workday HCM vs Gusto](https://www.capterra.com/compare/66908-131882/Workday-HCM-vs-Gusto)[QuickBooks Online vs Gusto](https://www.capterra.com/compare/131882-190778/Gusto-vs-QuickBooks-Online)[BambooHR vs Gusto](https://www.capterra.com/compare/110968-131882/BambooHR-vs-Gusto)[UKG Ready vs Gusto](https://www.capterra.com/compare/131882-198579/Gusto-vs-UKG-Ready)[UKG Pro vs Gusto](https://www.capterra.com/compare/480-131882/UKG-Pro-vs-Gusto)[QuickBooks Payroll vs Gusto](https://www.capterra.com/compare/131882-174981/Gusto-vs-QuickBooks)[Employment Hero vs Gusto](https://www.capterra.com/compare/131882-144645/Gusto-vs-Employment-Hero)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)