# MemberPlanet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MemberPlanet the right Nonprofit solution for you? Explore 264 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131768/MemberPlanet/reviews --- MemberPlanet 4.7 (264) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MemberPlanet Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews Carrie S. C Statewide Professional OrganizationEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Member Planet has streamlined our membership processes and conference registrations, saving us time and freeing us up to focus on other things.“ August 20, 2025 JH John H Executive OfficerSports, 201 - 500 employeesUsed the software for: More than 2 years. “No global style sheet availability - changing buttons color, text color and border one-by-one is a pain. “ August 14, 2024 JH John H Executive OfficerSports, 201 - 500 employeesUsed the software for: More than 2 years. “The drag-and-drop simplicity and seamless event and member management had us up and running in no time.“ August 14, 2024 RG Robbie G Captain - Shoreline Women's Golf ClubRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks, and fixes are taking days/over a week.“ February 26, 2024 JH John H Executive OfficerSports, 201 - 500 employeesUsed the software for: More than 2 years. “Integration with Box was a game-changer—goodbye, FTP nightmares!“ August 14, 2024 TA Tom A ExecutiveNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Aside from the non existent customer service, knowing that they have received $500 in donations and I can't get anyone to tell me where the money will be deposited to our bank acct, plus prior problems in the past, should cause someone to pause. “ February 14, 2024 JH John H Executive OfficerSports, 201 - 500 employeesUsed the software for: More than 2 years. “Creating our new site was a cinch.“ August 14, 2024 RG Robbie G Captain - Shoreline Women's Golf ClubRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I cannot customize the menu to eliminate all of the things I don't use. “ February 26, 2024 ## Showing most helpful reviews Showing 1-25 of 264 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carrie S. C. Statewide Professional Organization Education Management Used the software for: Less than 6 months ### "Member Planet Saved My Sanity" August 20, 2025 5.0 Member Planet has streamlined our membership processes and conference registrations, saving us time and freeing us up to focus on other things. Customer service has been amazing! If I have a problem, I hear back almost immediately. Pros Our members found the portal easy to navigate when signing up for our annual conference. It was easy to transfer our membership records from our old system to Member Planet. Cons We wish the website building were a bit more intuitive for transfering our previous content to the new platform. Alternatives considered [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing MemberPlanet Member Planet was a better value. I also asked many colleagues and got their feedback about using Member Planet. Word of mouth! Review Source HA Hannah A. Treasurer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Support" November 10, 2025 5.0 It has been very positive. We are very thankful for the prompt and individualized customer service provided! Pros MemberPlanet has had great customer service, and helped facilitate a great conference for our organization. Cons The learning curve was a bit steep for us, but this was a first for our group. \[sensitive content hidden\] was super helpful and the platform is relatively intuitive once you get familiar with the options. Switched from [YM Careers](https://www.capterra.com/p/186894/YM-Careers/) YM was super frustrating and had terrible communication. Review Source JB Joy B. VP, Board Member (Volunteer) Non-Profit Organization Management Used the software for: Less than 6 months ### "Too complicated and not intuitive. Bells and whistles attractive IF you can get to them. " September 12, 2019 3.0 Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously. Pros The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members. Cons There are just too many steps involved in the majority of functions I wish to do. Simply adding a member requires multiple steps to provide all contact information. Multiple sections must be clicked into and out-of to record basic profile information. I have to go to 3 different sections of the navigation menu to enter a new member, record that member's status, print out their member ID card, and then record a payment. My last platform had everything in one screen and made data entry/recording of a contact take less than a minute. With this platform it takes me up to 4 times as long between all of the different tabs I have to get to. It is not intuitive and confusing for any database admin or data entry person. In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time. Reporting features can be delayed making accounting reconciliation a nightmare. Also, this database does not let you include someone without an email. Many of our members share an email with their spouse and do not want to include separate ones. Then the system does not let us enter them. The +name solution prior to the "@" symbol works for some email providers but not all and therefore we are left with a few members unaccounted for in our online portal. The Creating a Packet Function seems good as well but again has such cumbersome features it is useless because I don't have hours and hours to research it, watch the tutorials. Reason for choosing MemberPlanet I was not the decision maker so I am unsure of this. Honestly though, it has been a nightmare and is making our jobs much more difficult. I am hoping that the technology will match up to the expectations. I know the decision makers had great thoughts and ideas in mind, so far this tech has not delivered. Give it time and hopefully it will improve. Review Source Response from memberplanet September 16, 2019 Hi Joy, we're so sorry to hear you have not had a great experience. Since your organization has a custom workflow, please reach out to our support team by phone at 888-298-8845 for immediate assistance. We can easily help resolve issues for anything recorded in error, and we can absolutely walk through features that you and your admins feel require additional assistance and find a way to expedite. We can also help you navigate to the platform's real-time reports. We understand how difficult it can be to transition from a different platform, and we can assure you, we're here to help! Your comments are very helpful and we will pass them along to our development team to make the experience more intuitive. Many of the features you mentioned will be updated in the near future. JH John H. Executive Officer Sports Used the software for: 2+ years ### "Buffalo Creek Gun Club's Stellar Transition to Member Planet" August 14, 2024 4.0 At Buffalo Creek Gun Club, we’ve seen it all—from clunky hosting to sleek new tech, and let us tell you: Member Planet hit it out of the park! Our old Java and HTML site was like a vintage car—classic but hard to handle. Enter Member Planet: the modern, intuitive toolkit that turned our web woes into a breeze. Creating our new site was a cinch. The drag-and-drop simplicity and seamless event and member management had us up and running in no time. Integration with Box was a game-changer—goodbye, FTP nightmares! Training our team was a breeze too; within an hour, they were editing pages like pros. For clubs already using Member Planet, transitioning to their website tools is a no-brainer. And if you’re just starting out, buckle up for a user-friendly, feature-packed ride. Two thumbs up from us! Pros Super easy to use, change, add pages and publish a website. (Relatively) Easy to transition to GoDaddy - I'll eventually write some suggested adds for your documentation which worked for us. Easy to train others on how to maintain the website, make changes and publish. Box integration is ideal. Options to store elsewhere (like on GoDaddy via FTP or DropBox) would be fantastic. Cons Inconsistent documentation from the website editor and the support pages. GoDaddy transition is different and needs to be both simplified and made to be consistent across MP. Photo galleries - MP Tech Support says it's not supported and under development, but by making the gallery public and copy/pasting the gallery link in MP, it works "okay". Resolution needs to be improved as we're uploading high resolution photos, but they display as low resolution. I wish the initial photo at the top of each page could be framed or optionally made smaller and not fill the whole page on a full screen display. Again, just a niggle of mine/ours, but the feature would be really helpful. No LIVE tech support - a 5 minute phone call would have eliminated multiple emails and me trying things to get it to work (transition from GD to MP) 5. No global style sheet availability - changing buttons color, text color and border one-by-one is a pain. On simple website like ours, not so bad, but bigger websites may be difficult. Switched from [GoDaddy Website Security](https://www.capterra.com/p/234109/GoDaddy-Website-Security/)[GoDaddy Studio](https://www.capterra.com/p/234995/GoDaddy-Studio/)[GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) We needed a new website. Development time, cost and an abundance of MP legacy forms inventory formed the basis of our expanded relationship with MP. Review Source Gregg B. Executive Director Religious Institutions Used the software for: 1-2 years ### "Complete member management with room to grow" March 1, 2019 5.0 Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet. Pros Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications. Cons While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good. Review Source Jorge A M. Project Manager Civic & Social Organization Used the software for: 6-12 months ### "Too Expensive" November 19, 2019 4.0 It was never my favorite tool but for $15 monthly I was willing to use. Now we are moving to other tool costing less or the same for much better value. We like TinyHQ, JoinIt . Pros It has lot of features for what you need to manage an organization except accounting. Good emai and event templates. Cons Difficult to use, cluttered, outdated and very expensive. Cost went from $15 for lower package to $50 out of the blue. no added features or benefits with increase. Review Source Response from memberplanet November 27, 2019 Hi Jorge, first and foremost, we want to thank you and your organization for giving our platform a try! We are always adding new functionality and enhancing features within our platform, and you will find information about major updates on our support site under announcements https://support.memberplanet.com/hc/en-us/sections/115004111368-Announcements and our blog https://blog.memberplanet.com/blog/category/new-features. If you have any questions about our features and functionality, please don't hesitate to contact support@memberplanet.com. We wish you and your organization nothing but success! Justin H. Garden Director Environmental Services Used the software for: Less than 6 months ### "A simple, low cost solution to manage your membership" October 3, 2018 4.0 Overall, it was a good experience but we decided to go with a solution that was more commonly known and more user friendly. Pros I like how it is fully comprehensive membership solution. They have thought of everything. Cons The interface appears outdated. It is a little clunky. We ended up using Salesforce to fill our needs. Review Source Response from memberplanet October 8, 2018 Thanks for your review Justin! We do our best to provide an all-encompassing solution for easy membership management. Our platform is constantly evolving based on our clients¿ needs and we will take your feedback into consideration as we continue to update our interface. memberplanet is an all-in-one platform that allows groups to manage members and engage with supporters to promote growth. While Salesforce CRM is useful for developing relationships with your company¿s customers, our AMS services instead provide you with membership tools to strengthen and facilitate relationships with both your existing or prospective members. We wish you the best of luck as you pursue your business development goals, and should you need membership services in the future, please do not hesitate to reach out to us! VR Verified Reviewer Analyst - Portfolio Management Group Financial Services Used the software for: Less than 6 months ### "Membership at your Fingertips" February 2, 2019 5.0 Made the transition from pen and paper to memberplanet, and it has never been easier for me to run our club. Incredibly impressed with the features, and will surely be recommending to others. Pros Seriously the only tool I'll ever need to help run our investment club. I have access to all members, the ability collect fees, send emails/notifications about our meetings, and process applications all from the same place. Never knew such a software existed, but very happy. Cons Can be a little overly complicated for some users to start, especially if they lack technology skills. Would love a mobile experience that was more immersive. Review Source VR Verified Reviewer Web Designer Marketing and Advertising Used the software for: 6-12 months ### "Once stop place for managing surveys & email campaigns" April 3, 2019 4.0 We use it for managing email campaigns, surveys, donations and reporting. Pros Live reporting, group texting features are really cool. Sending newsletter is really easy with this tool. Cons I don't have any issues with this tool as of now Review Source VR Verified Reviewer President Automotive Used the software for: Less than 6 months ### "Support is practically non-existant" May 21, 2019 2.0 Pros All-in-one approach to managing memberships. Cons Inability to manage members by bulk. Absolutely terrible tech support or responsiveness to customer needs. Review Source Response from memberplanet May 22, 2019 We're so sorry you had a bad experience. We'd love to make it right. Please email us at support@memberplanet.com or call 888-298-8845. We'll be happy to help with the issue you're seeing. TV Taylor V. Member Used the software for: ### "Chapter Communication Made Easy" April 1, 2015 5.0 Our chapter has been using all different types of communication including Facebook, yahoo groups, basic SMS text messaging, etc. Although these methods of communicating have worked in the past, I wanted to implement an easier more efficient way of sending out updates and messages to my chapter. I came across MemberPlanet, and saw they just released a new feature that allows members to send email/text at the same time from the web platform and from the mobile application. This feature alone sold me on MemberPlanet because it was the perfect solution to easily and effectively communicating with my chapter. If I need to send an urgent message to specific members, or my whole chapter, I can. Being a college student, I am always on the go and MemberPlanet's mobile integration has made my life easier by allowing me to send messages on the go. We have a spring event coming up which is successful year after year. I will definitely make sure our chapter uses MemberPlanet for our event set-up, as well as receiving donations. Overall, the new broadcast feature is more than effective and I haven't seen a platform that has anything comparable to the broadcast feature. MemberPlanet is definitely the way to go for any chapter looking for an easy/efficient way of communicating, managing, and organizing chapter activities. Review Source VJ Valerie J. Marketing Manager Used the software for: ### "Perfect for Management and Marketing of 80+ Clients " April 1, 2015 5.0 On a weekly, sometimes daily basis, we require some form of communications with our retail community here at the shopping center. MemberPlanet has made this process super easy and efficient to be able to do so and make sure that our communications are getting in the appropriate manager hands. It's user friendly platform allows customization so that retailer managers know when the memo is urgent and needs immediate attention or when we are simply sending out our quarterly newsletters and other promotional opportunities. It's also very helpful because retailers can respond to content easily and quickly, and those responses are all returned to management in one format and one place. From a marketing standpoint this is critical especially when managing 80+ retail accounts when retailers have marketing materials to report on a daily basis. From new developments to promotions, community updates to management memos this platform is perfect especially because I'm able to track who's opened the message to ensure and prove managers have receive the message. Easiest and best program I've used in my 10 years managing and marketing in the real estate/retail industry. Review Source LH La'Kitha H. Associate Director of Facilities Used the software for: 2+ years ### "I love MemberPlanet. It was extremely helpful when we planned our 40th Anniversary Celebration!" March 23, 2018 5.0 Pros It is very user-friendly! I also love the communication piece as registration is completed, fees paid, etc. Cons It is a great software. However, there were a few members that had concern about convenience fees when making payments. It was explained to them that you can charge the group the fees or the customer. Some decided to just use the mail in option, but the majority used the software. Review Source NB Nick B. Used the software for: ### "love collecting donations on the go " April 1, 2015 5.0 I am currently the leader of a service group named Hockey for Health which consists of 10 individuals derived from my club hockey team. Our goal is to fundraise over $30,000 to travel to South America to aid the less fortunate. Throughout a 2 year period through fundraising events, reaching out to different communities, and sending mail/email campaigns. In order to reach our goal, we needed a platform that allows us to raise funds, set-up events, create event registration forms, and send newsletters. Memberplanet has all of the features we need and more. I can simply set up a donation campaign and share it with the world in less than 5 minutes. Also, MemberPlanet allows users to create supporter pages which gives others the ability to create their own donation page to assist us in raising funds. This is great because it allows us to effectively reach more people. Let's not forget that you can even collect donations on the go with the mobile app. MemberPlanet is the way to go if you are looking to maximize donations and outreach. Review Source CP Casey P. Athletic Organizer Used the software for: ### "Supercalifragilisticexpialidocious " October 21, 2015 5.0 I like how supportive the entire service hotline has been awesome and helpful. The site is fun and creative, but whenever I faced issues, they knew how to help. The live chat system is responsive and they take less than a day to answer back on my inquiries. I have to say the Events, Donations, and Broadcast has made my job easier in organizing and funding my events. I quickly alert my group of any changes through the broadcast system which goes to email and cellphone alerts. Even though I am new to the site, I found myself enjoying all the functionalities of the website, with each tab and widget. I enjoyed how easily I was able to import my contacts through all my social media sites i.e. Instagram, Facebook, Twitter, etc. I managed to set up a clean schedule of an organized fun run and managed to raise funds for cancer awareness. Overall, I can't wait to reach the potential capabilities of the site and harness its maximum effectiveness. Review Source CA Cheri A. VP, 2015 Used the software for: ### "Everything we need!" April 2, 2015 5.0 Kudos to your developers for designing a product that is all-in-one. I am involved with a small non-profit with a small but growing membership. We've reached the stage where we need to be a lot more in touch with our membership. Being able to send emails, email blasts, newsletters, have distribution lists etc. all in one place that is SO easy to use - slight learning curve- is fantastic. We can link to our website, connect with Facebook, Twitter, etc. and take membership payments online and have them connect to our account. Any questions that were not answered in the support database were answered by phone by Patrick who was fantastic. \[ Thank you Patrick!\] For those of us who have worked with contact management systems this is very easy and for those who haven't it's a very easy way to get started. This is a very affordable product for small groups that want to be able to do big things to grow their membership. Review Source PW Patricia W. Court Administrator Used the software for: 1-2 years ### "I'm really amazed at the many features MemberPlanet has to offer " March 21, 2018 4.0 Pros I like the ability I have being able to create different templates to my liking. Awesome software that memberplanet has available to users. Representative is very helpful when needed. I can call her up anytime of the day and she is willing to assist me with any troubleshooting I need. Her assistance make the program feel more user friendly. Review Source AL Andrew L. Used the software for: ### "MemberPlanet is awesome!" March 5, 2015 5.0 I was referred to MemberPlanet by a friend who used MemberPlanet for their non profit and PTA organizations. I needed an online portal that would allow to create emails, surveys and shoot out payment forms all under one platform. I do not know how I survived without MemberPlanet before, but I am glad that I use it now! I use MemberPlanet to collect my league dues. The process is quick and simple. All I had to do is log in and create a quick payment form and send out to everyone who had to pay. I was also able to interact with MemberPlanet on a customer service side as well. I had a quick question about my account, I emailed them and they shot me a reply back quick. I actually did call one time as well and spoke to a very kind lady who helped me with all of my questions I had. I would def refer MemberPlanet to anyone! 5 star service all around!!! Review Source IM Ihsaan M. Used the software for: ### "The User Interface requires a bit of a learning curve, but it's definitely worth it." December 21, 2016 4.0 I'm a Branding & Marketing Communications consultant and I regularly use MemberPlanet for one of my nonprofit client's email marketing and membership management. The aspects of MemberPlanet that I utilize most often in this role are email marketing campaign implementation/tracking, member management/segmentation, and event promotion. I initially found MemberPlanet to be a bit counter-intuitive in the sense that you definitely have to look at their support videos and pages to understand how to do things. It's a very feature rich software, so the layout is not always obvious. That being said, customer support is A+ quality and the training resources they make available to you are second to none. So as I said, there is a learning curve, if you can be patient with it, you'll find yourself with a feature rich membership management solution. Review Source DJ Daniel J. Marketing/Operations Assistant Used the software for: ### "Easy to use and very effective" March 25, 2015 5.0 If you are looking for a management platform that is easy to use and has all of the features that you need to manage your organization, then MemberPlanet is the platform for you. Not only does Member Planet have the tools you need(event creation, donation campaigns, easy membership functionality, email campaign creation, custom payment forms, and various communication options) but it's one of the only platforms in the member management software industry that doesn't charge per member. My web-based networking/ event organization has achieved total organization and n helps us focus on how to keep moving towards success. All of Member Planet's features are great and time-efficient. If you're looking for a platform that is user friendly, as well as effective, Member Planet is perfect. You can also try it for free! Review Source CM Chrischeryl M. President Civic & Social Organization Used the software for: 1-2 years ### "It has transformed our organization " March 15, 2018 5.0 Pros The ease of use, tracking of members and financial tools have changed how we operate. The financial tool has made our banking much easier. Cons If there was anything I would improve would be the mobile features. I would like to do more as an admin from my device. Review Source JR Jesabel R. President Used the software for: ### "This is a great software for non profit organizations. Loved all the features!" February 24, 2016 4.0 Pros: task and role assignments; great costumer service; when you add an event it creates a specific website; members can download member planet's app and check the group feed, events and photos from there; great to communicate with members through broadcast and email. Members already have assigned an ID and they can access their membership card from either the app or profile! You can have several administrators and can create surveys too. Cons: Website sometimes crashes and you have to get in multiple times until it works again; there is no video tutorial for member level; calendar view of events is not available; member database (and member profile) is a bit difficult to navigate and it takes to time to get used to it. Review Source SB Samantha B. Used the software for: ### "Customer Service is what makes this company a win!" June 4, 2015 5.0 I started looking at MemberPlanet for an Alumni Association first due to its advertised features and its price. I ran into a problem figuring out how to integrate a portion of what they do onto our existing external website and a woman from the design team/customer service spent a significant amount of time fixing the problem for me. At the point that I received this help, we were only utilizing the free features of MemberPlanet. The phenomenal customer service didn't stop there. I was on the fence about using MemberPlanet for my organization, but after working with some of their team, I was 100% confident that MemberPlanet was the right choice and that I will have help and support if I need it going forward. Review Source KW Kelsey W. Used the software for: ### "Positive Experience with MemberPlanet" December 8, 2016 5.0 I am a MemberPlanet fan! The Quickpay charge buttons, Payment Forms, Reporting, and Events/Evites/Ticketing are all great. I have yet to try Broadcasts, Surveys, and Discussions, but that shows just how many features are available. It would be great for the Email design wizard to have drag-and-drop blocks like other email programs, but since those are generally email-only programs, all of the other features MemberPlanet provides make it a worthwhile overall package. More importantly, I have received amazing service from the MP team. I always receive fast, personalized responses and even instructional videos when applicable. Rachael specifically has been a huge asset for our group. Thank you MemberPlanet! Review Source MA Matt A. President Used the software for: ### "Excellent online tools! Our association has really grown by using this powerful product!" March 26, 2015 5.0 Our association was struggling with managing our member database and being able to use one online technology to focus on our day-to-day operations. Then we were introduced to MemberPlanet through a partnership with our national organization and all our problems were solved. Since moving over to MemberPlanet we have seen an increase in alumni engagement through dues collection, donations, event attendance, email communication and overall growth by providing an easy way for our alumni to stay involved. Best of all...it was easy to implement and is simple to use. The customer service experience really helped us hit the ground running and is always quick to respond whenever we need help. 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