# Page 2 | PandaDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PandaDoc the right CPQ solution for you? Explore 1242 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131735/PandaDoc/reviews --- PandaDoc 4.5 (1242) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 2 - Reviews of PandaDoc ## Showing most helpful reviews Showing 26-50 of 1242 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GT GRANT T. President Events Services Used the software for: 2+ years ### "PandaDocs removes key feature unannounced " February 9, 2026 3.0 Usually pretty good service, but now just getting "I understand the frustration about losing the feature you previously used." Not good just pulling the rug out from under us with no advance notice. Pros We have used PandaDocs for about 6 years and it has been incredibly helpful in sending and signing contracts. Allows you to copy and download the files, and allows you a lot of creative ability to design and customize the contracts. Good integration with other apps. Cons PandaDocs removed a key feature that is essential in our business without any warning, which now creates additional time and effort to reenter all the same information that PandaDocs ALREADY has in it's system. We paid for an annual license and with the understanding that the features we pay for and use will be available. The TRANSFER DATA feature, would allow you to send the information in the contract to different templates. We do live events so that was very helpful in creating gig sheets for warehouse staff and event managers with all the key elements: Client, Contact name, phone, venue, date, timeline, what they have confirmed, etc. Now, we have to manually re-enter over 30 data fields that were in the original contract. Also, we used that to send invoices for payments. Once again creating more work for the office staff. Switched from [Goodshuffle Pro](https://www.capterra.com/p/167364/Goodshuffle-Pro/) Good Shuffle was more of inventory control with contracting features. I didn't need inventory control. Also it didn't have ability to just use links, each proposal has to be send in a separate email, which is challenging if you are sending multiple quotes to a client. Review Source Kerry K. Senior Land Sales Agent Real Estate Used the software for: 2+ years ### "Pandadoc review" December 10, 2025 5.0 Very positive, seamless transition from the competition. We have implemented company wide 4 years ago and and has been positive. Pros Pandadoc has proven to be cost efficient and very easy to use. The ability to incorporate it with other programs is a definite plus. Cons There have been no negatives in the use of Pandadoc since switching from a well recognized provider, with the only exception being that many people are not familiar with the name. Easily overcame that with messaging to clients spelling out the name. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Cost was the main reason, ease of use and customization second. Review Source BS Bernadette S. Event Logistics Coordinator Hospitality Used the software for: 2+ years ### "With PandaDoc, creating and signing agreement documents is as easy as it can get." May 14, 2025 5.0 I have personally used PandaDoc for a while now am happy with the services i get from it. I use it to create forms which allows me to sign agreements with clients and other service providers that i deal with. It has an amazing e-signature feature which makes signing documents an easy and quick task. Pros PandaDoc has a drag and drop form editor which makes makes creating new forms or editing existing ones very easy and straightforward. It also offers a great e-signature tool that allows me to sign agreement forms quickly with no need to print them out. It also has a document manager function that help me to keep all my forms organized in one place making it easy to identify which forms are still yet to be signed. PandaDoc also offers automations which help speed up the repetitive form creation and management tasks while eliminating the common human errors. Cons I have had a stand out experience with PandaDoc. There has been nothing to hate about it. Review Source Angelina O. Senior Data Manager Program Development Used the software for: 2+ years ### "PandaDoc offers powerful editing tools for creating professional forms." April 28, 2025 5.0 PandaDoc has given us an epic performance when creating and working on our forms. Its robust form editing features allows us to create any type of form with ease. PandaDoc is giving us an easy time and experience creating the different type of forms that we need on a daily. Pros PandaDoc is very easy to use and the simple user interface makes it even easier for us to work with it. It is loaded with amazing form editing features that help us to create professional and visually stunning forms. It has a robust form editor that allow us to create any type of form that we require. PandaDoc has an e-signature function that enable us to sign forms easily and quickly. Its advanced security features help us to keep all our forms and their data secured. Cons We have not yet discovered any lows with PandaDoc. Everything about it has been impressive so far. Review Source KC Kimberly C. Administrative Consultant Executive Office Used the software for: 2+ years ### "A Great Option for Digital Signatures" January 5, 2026 4.0 Pros I absolutely love PandaDoc! It’s very easy to use and figure out once you get the hang of it. It’s so simple to sign digitally and adjust to your preference. Cons I don’t really have any issues with PandaDoc. It may be a little difficult to adjust the margins, etc. if you don’t know where to look. Switched from [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) The capabilities that PandaDoc offered and how professional our contracts look using it. Review Source EY Emily Y. Bookkeeper Construction Used the software for: 2+ years ### "PandaDoc for Easy Contracts" October 23, 2025 5.0 Overall, I like uskng PandaDoc. It makes my job much essier and is easily understood by our customers. Pros PandaDoc is a handy product that allows us to have electronically signed contracts we used for contract work as well as submitting to financial institutions for lending purposes. I like the remote signatures that means we aren't driving across the state to get the signatures we need. Cons There are a lot of layout options for PandaDoc, but it doesn’t have ultimate freedom with layout and design so for some of our documents as we tailor them for customers I feel like I have to find workarounds. Review Source PG Patricia G. Customer Service Lead Hospitality Used the software for: 1-2 years ### "How to win our hospitality event contracts." March 9, 2026 5.0 As a customer-service head, it is essential to complete group bookings as quickly as possible. I work with PandaDoc when managing contracts and proposals. It is very intuitive, yet it is quite costly to scale it to the whole staff of the hospitality. Pros The interface is extremely clean and the process of signing a document is painless to the corporate clients who reserve big hotel conference rooms. Cons The per-user licensing is a bad value-proposition to our customer-service team and customer support is too slow to fix image- and video-management errors on custom templates. Review Source HL Hikmet L. Medical Assistance Specialist Hospital & Health Care Used the software for: 1-2 years ### "Obtaining patient consent and hospital accords." February 23, 2026 5.0 Medical evacuations are a legal issue that should be handled strictly. I employ this in management of contracts. It also simplifies the management of documents to a great extent but is very costly. Pros The interface is also very clean and therefore the signing of the documents by the patients who have to sign the forms of transporting them by an emergency vehicle is so easy when under stress. Cons The per-user charges are not very lucrative since our medical coordination team will expand, and customer support is too long to fix the errors of the custom templates. Review Source VR Verified Reviewer CEO Health, Wellness and Fitness Used the software for: I used a free trial ### "Pandadoc is a good option for some " March 15, 2026 3.0 Good experience. The cost outweighed the convenience, especially when you have a multi page document. Good product for simple documents. Pros PandaDoc is a fairly low cost and easy to use platform. I was able to upload my documents and navigate the platform quickly. Cons Not as intuit as some other sites. For instance, I have check boxes and had to add the boxes to each line. A little labor intensive. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Price. Docusign was too high and limited to number of documents that could be signed. Review Source David V. Lead Developer Information Technology and Services Used the software for: 1-2 years ### "A Seamless Tool For Getting Documents Signed" January 12, 2026 5.0 It's made the sale closing process very simple for our team and taken away a lot of technical headaches that we used to deal with when it came to getting signatures needed to close a deal. Pros PandaDoc makes our contract closing process straightforward and simple, while helping our team keep momentum and get to a running start with new contracts. Cons It's hard to beat the value PandaDoc provides compared to other alternatives for signing and sending contracts. All of our clients, from tech savvy to non-tech savvy have been able to use it with ease. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc PandaDoc seemed to have less friction for our clients. Review Source VR Verified Reviewer Senior Project Specialist Market Research Used the software for: 1-2 years ### "Pandadoc for clients contracts" February 21, 2026 4.0 We used to use Pandadoc at my company for signing contracts with our clients and for storing them there. Pros Easy for signing contracts with our clients with an electronic signature. We also stored all our contracts in Pandadoc. Cons The software is not necessary available in all countries (that's a case for a lot of software nowadays though). Some countries that are under sanctions cannot use Pandadoc without VPN. Review Source VR Verified Reviewer Managing Partner Real Estate Used the software for: 2+ years ### "Conquer Real Estate PandaDoc review" February 14, 2026 5.0 Pros PandaDoc is a very helpful and easy to use software with a clear interface. We use it for document and contract signing and managment. Cons Overall it work really well and i have not had any issues. sometimes the language was bugging, but thats because we work in multiple languages. Review Source AM Ashley M. Compliance E-Learning Used the software for: 1-2 years ### "Poor customer service do not recommend " November 19, 2025 1.0 Poor, disheartening - customer service or lack there of is disappointing and can not keep up to customer demand. Pros At the time support was great when we initially started - creating documents and having the ability to send documents in bulk Cons Overtime random charges are being added to our account and custoer service has gone down the his - if it is a browser issue - theyll charge you for it. Review Source CH Carmen H. Marketing Executive Restaurants Used the software for: 1-2 years ### "Much more than just document editor" April 13, 2025 4.0 PandaDoc automation has save time by automating most of the task for a sales process. Smart document generation make our business proposal more alive with its stunning design option and interactive design element. Pros PandaDoc has make it easy to create agreement document and to create CPQ business document. Sales processes is now faster as the CPQ tools let me to automating the sales quote document in a minute. I only need to fill the information like customer email, product and price, after hitting the generate button, the document is automatically created and ready to be sent over to customer. Most important thing, it can integrate with Hubscpot CRM to share data between the two software and reduce the issue of mistyping customer information details. Cons To learn about how the CPQ functionality is taking time and lengthy learning curves. It is quite complex at first, but I manage to learn and understand it by following the demos and user guideline. It is okay now, but would be better if the tools can be simpler and more user-friendly and take less time to learn. Review Source NL Norm L. Lawyer Law Practice Used the software for: 1-2 years ### "Best Alternative to E-signing platforms" March 13, 2026 5.0 Excellent. It was very easy to use, easy to upload. It was satisfying to myself and my clients. There was no confusion. Pros It is a great alternative to DocuSign. I do not use e-signing very often for my business and PandaDoc is very user friendly for my clients as well as flexible to my budget. Cons There was not anything I didn't like about PandaDoc. I've never had a problem with the program or their customer service. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) DocuSign was too expensive for the value. PandaDoc did the same and a lot more. Review Source CM Charlotte M. Designer Design Used the software for: 1-2 years ### "Polished docs for proposals" June 23, 2025 5.0 Pros PandaDoc makes it simple to send out docs that look decent. I like that I can see when people open it cause then I know they’re looking at it at least. Cons Sometimes it tries to do too much. I just want to send a doc and it’s asking me about options I don’t care about. Review Source VH Vontavius H. CEO Real Estate Used the software for: 2+ years ### "Pretty Good Signing Tool" November 25, 2025 4.0 Overall, since it’s a free product and it gets the job done as well as it allows the certificate of authentication it’s a good product. Pros Would I like most about panda dock is it’s ease of use for us to be able to sign client contracts, especially purchasing sale agreements. Cons What I don’t like about panda Doki is there sometimes clients find the interface a bit difficult to use in comparison to DocuSign as far as the field arrangements as well as the walk-through screens. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "Creating and managing documents is so effortless with PandaDoc." November 21, 2024 5.0 The experience with PandaDoc has turned to be a greater one than we had anticipated. It has made document creation and management become a lesser labour intensive task. PandaDoc allows us to create documents so easily and quickly. Moreso, its fantastic security tools has been making sure that our sensitive information remain safe. Pros PandaDoc is a very flexible product and has been easy to customize to fit the needs at hand for creating specific documents. It has delighted us with its superior data safety functions that has been keeping our sensitive documents and information safe when working on them and sharing them. PandaDoc has an inbuilt e-signing feature that has made it easy to add signatures to documents without having to first print them. It provide us with audit trails that help track all the documents access activities to ensure no unauthorized access is permitted. Cons PandaDoc has stayed true to the course giving us no troubles at all. We have not experienced any cons yet. Review Source LS Liz S. Best platform for Signatures compared to all else available Medical Devices Used the software for: 1-2 years ### "Amazing Platform " November 23, 2025 5.0 Pros Contract Management, ease of use, customer support, document handling and signing are all huge reasons why we love Panda Doc. Cons Nothing. Love everything. Especially when you compare PandaDoc to other platforms like DocSign which is great but - a lot more expensive Review Source TVW Tim Van W. Senior Project Supervisor Higher Education Used the software for: 2+ years ### "PandaDoc an easier way to create and manage documents." November 5, 2024 5.0 There is only one word to describe our experience with PandaDoc and that is exceptional. It has made it so easy for us to create and take charge of our documents all from a single platform. Its ease of use makes it really quick for us to create any kind of document that we are in need of. Pros The user interface is very clean and I have liked how PandaDoc makes it easy to create and edit any kind of document. PandaDoc offers premium features like e-signature that ease our work of signing documents. It has a document tracking function that allow us to monitor how and where each and every document we have is being used. It has a secure and fast file sharing tool that help us to share documents safely without loosing any of their data. Cons PandaDoc could not have been any better than it already is. No part of it that is disliked. Review Source JH Jonathan H. Director of Product Financial Services Used the software for: Less than 6 months ### "So much better than the big incumbents you'd all think of!" October 24, 2024 5.0 Our teams love it. It's really well designed to help us get the right documents built from clear and easy to maintain templates. Smart content is so powerful and they've helped us no end get up and running. Really impressed. Pros Robust and well thought through product. Really understood the needs of companies and are well equipped to delight them. Cons Reporting needs work. There's a lot of data missing from their reports and it is impossible to identify the difference between documents created in our production environment and our sandbox account. All shows up together. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) They were utterly terrible in every possible way. They charged us for every feature separately. Never knew which features we could use because they were all enabled in sandbox but then not in production. Cost an absolute fortune and still it didn't work. No template management at all. No scalable way to export documents except for some disastrous piece of Windows app rubbish they wanted to charge a fortune for. They corrupted multiple documents and never told us or offered any compensation. Their account management team told us one thing then their senior management would contradict and over rule them. Their support was nonexistent and when you could get hold of them they were poorly informed about how the product actually works. Their API documentation was always either out of date, incorrect or inaccurate. Review Source JB Jamie B. HR Construction Used the software for: 2+ years ### "Greedy Corporation" January 21, 2025 2.0 Services are functional but if you have any issues with billing, it will be the customer's fault, ALWAYS Pros Their billing methods are intentionally misleading. They will not refund you even if the error is on their end, and you are required to pay for the error until your next annual billing cycle. If you forget to remove a license before your annual due date, they charge you for the entire year. Customer service is like talking to a robot, no matter what the situation the CUSTOMER is wrong. Getting blood out of a turnup would be easier than getting a refund from this company. Cons Predatory billing, intentionally misleading, terrible customer service. Review Source Response from PandaDoc January 29, 2025 Hi Jamie, I'm so sorry to hear this has been your experience. That’s not the experience we want any of our customers to have, and we understand how upsetting it can be when you feel you aren't getting the support you need. We would love the opportunity to make things right. If you’re open to it, we’d appreciate the chance to better understand what went wrong and see if there’s anything we can do to improve your experience. Please reach out to karah.blandford@pandadoc.com so we can discuss this further. Thank you for sharing your feedback—it helps us improve, and we hope to regain your trust. AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "Pandadoc is a flexible signing tool" December 21, 2024 4.0 We used it as a way to present our proposals. It was synced with HubSpot and for 95% of the time it worked very well. Pros It is a very flexible product, not unlike Word, it is very easy to adjust and you can add people for signatures. It is quite easy to learn too. Cons Legal documents with their various clauses and punctuation are not easy to bring into Pandadoc as the formatting gets lost during the cutover if you are bring Word docs into Pandadoc. I had to change them to PDFs before bringing in, otherwise I would lose the punctuation. Review Source RP Robin P. Director Retail Used the software for: 6-12 months ### "Generally a Good Piece of Software" June 21, 2025 4.0 Generally positive. Its as good as others but there are definitely some things that could be more intuitive Pros It uses a similar block system to wordpress for adding text or images. It is user friendly to a degree but to wordpress or canva users it will be much more familiar Cons The process of creating a document seems a bit like it is the wring way around. You need to create the recipients first which is annoying Review Source CM Christopher M. CEO Construction Used the software for: 2+ years ### "PandaDoc Review" December 18, 2024 4.0 Overall, I loved it. It really separated my company from the others at the time. The speed in which you can produce a very professional proposal was great! Pros At the time it was pretty much cutting edge software. CRMS have now made it pretty much obsolete. Cons I loved it! It is just more or less obsolete now with all the CRMS having pretty much the same quoting capabilities built in. The less subscriptions and platforms you have to use the better. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) This was cutting edge stuff back then! The proposals were beautiful and customizable. Signatures were captured for contracts. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.