# PandaDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PandaDoc the right CPQ solution for you? Explore 1242 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131735/PandaDoc/reviews

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PandaDoc

4.5 (1242)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Reviews of PandaDoc

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

FH

Fletcher H

Renewable Energy Plant SpecialistRenewables & Environment, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“PandaDoc offers an efficient editor that uses drag and drop functions making it very easy to create forms. Since no coding skills were needed, i had a very brief learning curve abd within a few hours, i had understood everything on how to use its features optimumly.“

May 7, 2025

VH

Vontavius H

CEOReal Estate, 2 - 10 employeesUsed the software for: More than 2 years.

“What I don’t like about panda Doki is there sometimes clients find the interface a bit difficult to use in comparison to DocuSign as far as the field arrangements as well as the walk-through screens.“

November 25, 2025

BS

Bernadette S

Event Logistics CoordinatorHospitality, 201 - 500 employeesUsed the software for: More than 2 years.

“PandaDoc also offers automations which help speed up the repetitive form creation and management tasks while eliminating the common human errors.“

May 14, 2025

PO

Patrick O

Sr. Marketing SpecialistComputer Software, 51 - 200 employeesUsed the software for: 6-12 months.

“I find that editing any documents with a combination of graphics and text can be a bit clunky.“

July 22, 2025

BA

Bashir A

DeveloperInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months.

“I liked the cross-platform availability of PandaDoc as we can use it on a laptop as well as on our mobile phones.“

October 28, 2025

PF

Ping F

Operations AnalystOil & Energy, 51 - 200 employeesUsed the software for: 1-2 years.

“The system does not allow the shortcut function - Ctrl+V - for pasting as the standard format in the report.“

August 4, 2024

CH

Carmen H

Marketing ExecutiveRestaurants, 11 - 50 employeesUsed the software for: 1-2 years.

“Smart document generation make our business proposal more alive with its stunning design option and interactive design element.“

April 13, 2025

AB

Alex B

Managing DirectorComputer Software, 11 - 50 employeesUsed the software for: 1-2 years.

“We have ended up with 100s of templates and content blocks in multiple currencies and at times can be a little overwhelming.“

November 25, 2024

## Showing most helpful reviews

Showing 1-25 of 1242 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Lam N.  
Human Resources Generalist  
Automotive  
Used the software for: 1-2 years

### "E-sign document collection solfware"

January 21, 2025

5.0

Great for sending documents and collecting signatures, can create and edit templates, but the formatting was not great.

Pros

The anilities to collect files from signers within the documents sent out

Cons

Customer support is only available via email and you have to go through a chat bot first.

Alternatives considered

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Reason for choosing PandaDoc

Available price structures and customer reviews

Review Source

JF

Jill F.  
Office Administrator  
Music  
Used the software for: 1-2 years

### "You get What you pay for "

December 28, 2025

4.0

We made the switch from Adobe to save money but continue using electronic documents. Getting started was easy and it’s less expensive. There are some features and ease of use that are missing

Pros

We liked the ease of set up when switching over from a previous program. It was easy to bring in our current templates and begin using them right away. Price is competitive.

Cons

There are many features that don’t work as well as competitors like the search and check boxes and menu organization is not intuitive. Not as smoothly run as competitors.

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

The price for Adobe was constantly increasing.

Review Source

MR

Michael R.  
President  
Photography  
Used the software for: 2+ years

### "Not Bad Overall, but Needs Better Support and less Glitches"

September 2, 2025

3.0

We've been on the platform for about 6 years. The first 3-4 years were quite good overall, both in the functionality of the platform as well as the support/value. It has unfortunately not improved over time, but rather the glitchiness has gotten worse, and the support has really gone down in the past 1-2 years.

Pros

The platform gives lots of options for customization and template building. It generally meets all of our needs when it comes to proposal/contract writing. The value for cost seems pretty inline overall.

Cons

When it is working well, it is a great platform, but it is quite glitchy. You can almost be certain that the first time you click on a link it won't work, you'll need to refresh and try again a few times before it will work. The customer suppport used to be excellent, but it would seem that it has now been shipped overseas (replies come hours later in the middle of the night) and it is now very poor, especially when comparing to it once was. I'm sure they saved money, but the user experience took a major hit.

Alternatives considered

[Proposify](https://www.capterra.com/p/133332/Proposify/)

Reason for choosing PandaDoc

We were already quite integrated into PandaDoc and Proposify seemed to be far less user friendly when we did the trial.

Review Source

VR

Verified Reviewer  
COO  
Information Technology and Services  
Used the software for: 2+ years

### "Intuitive, reliable, and perfect for startups"

September 21, 2025

5.0

Overall, PandaDoc has been an excellent tool for document management. It makes creating, sending, and managing documents simple and efficient, while still offering flexibility and customization. The improved pricing model makes it an even stronger choice for smaller teams. I can highly recommend it.

Pros

I like how intuitive and easy to use PandaDoc is. It’s reliable, integrates smoothly with Google Drive, and offers great customization options. The team really enjoys working with it, and their customer support has been consistently helpful.

Cons

Honestly, nothing stands out as a negative. In the past, the pricing was a bit high for startups, especially since we weren’t using all the features, but their new pricing is much more startup- and small team–friendly.

Switched from

[SignRequest](https://www.capterra.com/p/147528/SignRequest/)

SignRequest was cheap, but had limited features, we needed something more sofisticated.

Review Source

MH

Mathew H.  
CIO  
Accounting  
Used the software for: 1-2 years

### "Great product, templates needs work and addons can get expensive."

March 1, 2025

4.0

Very good. Over the years, more and more standard features have become add-ons including scheduled send, expiration dates, auto-reminders.

Pros

Integrations and ability to edit .docs I. The app. The layout it also very customizable.

Cons

Add-on pricing. The cost gets as high as many competitors that include the addons which are charged separately. The templates feature is confusing and can be simplified

Alternatives considered

[Proposify](https://www.capterra.com/p/133332/Proposify/)

Reason for choosing PandaDoc

Send limits can get very expensive, but let’s costs for addons.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Docusign did not offer the same sales modules for pricing

Review Source

RK

Randall K.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "Overpriced, under-supported, but intuitive to use if you want to pay."

August 28, 2025

3.0

A decent product, but with no support and a ridiculously high price point for small companies, there are better options out there by far.

Pros

Product was relatively easy to get started in its trial. I liked that I could send out professional looking proposals with more than just a line item and a price.

Cons

Once the trial is over, you find out that the features that are really handy cost are only available in their high-priced tiers. This software is NOT for a small business on a budget; it's only for big companies with unlimited marketing dollars. Furthermore, any support is NON-Existent. If it's not a FAQ, then it's not important.

Alternatives considered

[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/)

Reason for choosing PandaDoc

what? I dont know just typing some words

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

cost and flexibility. docusign got too pricey

Review Source

BM

Becky M.  
Realtor  
Real Estate  
Used the software for: 1-2 years

### "Multifaceted"

November 17, 2024

5.0

PandaDoc helped me keep clients informed and documents signed in no time. I was able to drop other services and save money.

Pros

PandaDoc can be used for e-signature, forms, contacts, notarization, payments and quotes just to name a few. Document templates are the fastest option however the smart editor is also available. Plans include free, starter, business, and enterprise. When billed annually a discount may be applied to some plans. There are many possible integrations including essential services and those I only use on occasion. PandaDoc is import-friendly (accepts multiple file types) and works on almost any device. PandaDoc will notify me when clients have viewed or signed a document and I can even see how long they looked at each page. Sometimes I get a client (buying or selling) who wants the process to be completed very quickly. In those cases, PandaDocs features are helpful. I like that I can set documents up so that clients can check optional lines (or not). I am thankful for the reminder and teamwork capability. I can also select a box to assign to a coworker. Customer service options include a learning center and chatting with a representative through email or instant messaging. PandaDoc is secure and legally binding just like a paper document. Contracts are automatically stored once signed.

Cons

I can only call customer service with a subscription to premium support. If this resulted in lower prices I would put it in the pro column, but PandaDoc costs about the same or more.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Xodo Sign](https://www.capterra.com/p/160894/eversign/)

Reason for choosing PandaDoc

PandaDoc offered more features and a large discount for anuual billing.

Review Source

VR

Verified Reviewer  
CEO and Founder  
Pharmaceuticals  
Used the software for: 2+ years

### "Expensive but Professional"

January 6, 2025

4.0

Pros

It's a really professional way for me to dispatch out contracts

Cons

The cost is really high in my opinion, I'd like there to be more features and integrations for the cost

Switched from

[Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)

I needed something that did not require so much work and was more automated to track. I also needed something collaborative.

Review Source

SJ

Sheryl J.  
FIELD ESTIMATOR  
Consumer Services  
Used the software for: 1-2 years

### "PandaDoc Proposed — And I said YES!"

February 18, 2025

5.0

Overall a good software — Once the user is fully acclimated to the program, it eventually saves the user from manual work time from all of PandaDoc’s automated integrations. It’s easy fused with our company’s CRM to directly transfer all the necessary data needed to be implicated within my all proposals.

Pros

Makes my workflow seamless. The software generates all the necessary proposals I need in half the time it used to take with other softwares — Making sales close all the more faster.

Cons

It takes many hours / usage amounts to truly learn its functionalities.

Switched from

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

Company mandate — Employees were used to using The spreadsheets within Google Docs to generate proposals.

Review Source

GR

Gaven R.  
Hybrid Coach  
Professional Training & Coaching  
Used the software for: 1-2 years

### "Clean and Easy"

July 12, 2025

4.0

Easy signing process when it comes to sending documents to others. It is even easier to mess up text boxes on a document on the iPad.

Pros

PandaDoc has a very professional design with an easy to use user interface and makes organization of contracts simple.

Cons

Text boxes may not be the most intuitive as it is very easy to move the text boxes around accidentally.

Switched from

[pdfFiller](https://www.capterra.com/p/162654/PDFfiller/)

Needed a secure software specifically for agreements purposes

Review Source

VR

Verified Reviewer  
Marketing Director  
Computer Software  
Used the software for: 2+ years

### "The best doc app available"

December 6, 2024

5.0

I really like using it. As a marketer it's an absolute pain when your operations team asks you to help them make their legal or sales documents more pretty. PandaDoc makes my job easier.

Pros

After using Adobe Signature and DocuSign, PandaDoc is just simply better. The analytics, real-time feedback, and templates are fantastic. The UI is also very enjoyable to use.

Cons

It's quite pricey, but it's worth it if you need to send lots of contracts.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)[E-Sign](https://www.capterra.com/p/142011/E-Sign/)

We were mostly using Docusign before, but it just didn't provide enough client insight into where they were dropping off. We also wanted some with more template options. Adobe E-sign was also quite limiting.

Review Source

FH

Fletcher H.  
Renewable Energy Plant Specialist  
Renewables & Environment  
Used the software for: 2+ years

### "PandaDoc premium editing features makes it an efficient powerhouse for creating stunning forms."

May 7, 2025

5.0

Creating forms is crucial part of my work and PandaDoc has helped me to streamline my form creating tasks. With its incredibly easy to use yet premium editing features, PandaDoc has handed me a very fantastic experience when creating forms. PandaDoc helps me to create beautiful forms that meets every need that i have.

Pros

PandaDoc offers an efficient editor that uses drag and drop functions making it very easy to create forms. Since no coding skills were needed, i had a very brief learning curve abd within a few hours, i had understood everything on how to use its features optimumly. PandaDoc has an in-built e-signature feature that makes my work easier to sign forms and authenticate documents before i share them. It also has a very secure storage vault that allows me to keep my forms well secured.

Cons

All aspects about PandaDoc has been impressive by a great margin. I have not disliked anything about it to this point.

Review Source

JL

Janne L.  
Finance and Commerce  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "friendly and collaborative platform"

April 4, 2025

4.0

It allows me to have more specific control over our performance as a team, allowing me to clearly understand the work already done and what remains to be done, which helps me perform better.

Pros

It's a platform with great features. Having them in a single platform helps make work more organized by storing all the information in one place. I can manage all my documents in one place, creating a faster, more organized, and more effective workflow when sending documents for electronic signatures. I can keep perfect track of them, helping me know when they're signed and avoiding the hassle of information getting lost. With all the content, I can keep track of everything to maintain secure and highly organized work with my colleagues.

Cons

There's nothing I dislike about it; its features have been useful at every turn without any issues. I like it and will continue to work with it.

Review Source

VR

Verified Reviewer  
Business Development Manager  
Information Services  
Used the software for: 2+ years

### "Nice quotation tool, which could be made easier to use"

February 18, 2025

4.0

Good platform, but too difficult to change a template

Pros

Seeing when someone has opened the document

Cons

All the sections which you had to remove or add, too many steps to take

Review Source

BA

Bashir A.  
Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Amazing software for managing documents"

October 28, 2025

5.0

PandaDoc helps us track and manage the status of our contracts in one place. It has improved the experience of our customers to digitally sign the documents and send them back to us without much hassle. This helped us save time, which was utilized in the manual tracking of the updates previously.

Pros

I liked the cross-platform availability of PandaDoc as we can use it on a laptop as well as on our mobile phones. There are various templates to start with the editing of documents. We were able to integrate our Google Workspace seamlessly with PandaDoc.

Cons

I did not find difficulties using this software so far. I found the document editing process quite intuitive.

Review Source

EH

Emily H.  
Marketing and technology  
Real Estate  
Used the software for: 2+ years

### "PandaDoc is a must!"

May 29, 2025

5.0

We use PandaDoc for drafting and sending contracts, it's clean interface and functions make it a necessity in our tech stack.

Pros

PandaDoc has a lot of great features and functionality, the customizable templates and workflows are excellent.

Cons

I can't think of anything specific, PandaDoc works well for our needs and all our of document signing uses.

Switched from

[Docusign](https://www.capterra.com/p/121506/Docusign/)

Because PandaDoc has better API functions

Review Source

Elias W.  
marketing and finance  
Architecture & Planning  
Used the software for: 2+ years

### "reduced work times"

November 22, 2024

5.0

It allows me to have electronic signatures, the process is simpler and very secure because every electronic signature that is made is protected, it facilitates all my work management

Pros

It is a software that has facilitated my entire work style, it helps me a lot to be able to let my work flow better in a more organized way, better managed with my entire work team that works more united and better division of tasks so that everyone collaborates equally

Cons

I can't think of anything bad to say because everything has turned out perfectly

Review Source

HS

Hailey S.  
Client Success Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Great Sales Resource"

July 25, 2025

5.0

Pros

Easy to use! Love that I can easily see actions required, waiting for others (to sign), finalized documents, documents to approve/already been approved, and more.

Cons

I don't think I have anything negative to say about PandaDoc at this time. I like that I can easily see status update, last updates, and vlaue of each contract right when I click on the page.

Review Source

AS

Andreia S.  
Admissions Associate  
Education Management  
Used the software for: 6-12 months

### "Paperwork management in real time!"

February 20, 2025

5.0

It was fairly easy to manage and it didn't take long to learn how to use it.

Pros

Contract management was easy and intuitive for all counterparts.

Cons

I had no complaints about it, maybe it could have a more modern UI.

Review Source

RR

Rupert R.  
CEO founder  
Design  
Used the software for: 1-2 years

### "Signing docs just got easier"

May 4, 2025

5.0

It’s pretty simple and easy to get things started and rolling with PandaDoc

Pros

Pandadoc is easy and intuit for designing custom proposals and documents that you need signed

Cons

The pricing is the biggest drawback. It would be nice to have a usage based pricing structure depending on how active you are

Review Source

SR

Stephanie R.  
HR Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy to use and a quick way to get a document signed"

January 13, 2025

4.0

I use it to send HR documents for employees or other stakeholders to sign, including contracts etc.

Pros

It is easy to use and does what you need it to do, I think it's cheaper than Docusign.

Cons

I do have issues with the email not going through sometimes but that might be our company email, and you can send a link instead.

Review Source

PO

Patrick O.  
Sr. Marketing Specialist  
Computer Software  
Used the software for: 6-12 months

### "PandaDoc excels at creating data-capturing documentation"

July 22, 2025

5.0

PandaDoc enables me to create standardized presentations for my Sales team that they can then modify with forms and personalization for specific clients. It's effective at both presenting and capturing information.

Pros

PandaDoc allows me to create standardized documents and presentations that can then be easily collaborated upon and edited to suit other teammates' needs.

Cons

I find that editing any documents with a combination of graphics and text can be a bit clunky. I end up having to export PDFs from another graphics editor and then import into PandaDoc in order for them to look on brand.

Review Source

SO

Steve O.  
OWNER  
Construction  
Used the software for: Less than 6 months

### "Rigid and inflexible"

January 15, 2025

1.0

Service requests were answered slowly. Pandadoc did not have the functionality that we required. Pandadocs cancelation poilicy was rigid and unfair.

Pros

Well designed interface. Read the fine print

Cons

Cancellation policy is rigid and unfair. We made the mistake of signing up for a yearly subscriotion. After 30 days we realized pandadoc would not satisfy our needs however, rather than allowing the subscription to be canceled and prorated,

Review Source

Response from PandaDoc

January 29, 2025

Hi Steve, I'm sorry to hear that PandaDoc didn’t meet your needs and that our cancellation policy felt inflexible. I understand how frustrating that can be, and we never want our policies to feel unfair to our customers. Your feedback is important to us, and we’d love the opportunity to learn more about what functionality was missing and how we can improve. If you’re open to a karah.blandford@pandadoc.com—we’d truly appreciate the chance to listen and see if there’s anything we can do to help. We value your time and your business, and we hope to find a way to improve your experience moving forward.

AO

Ana O.  
Marketing Executive  
Food & Beverages  
Used the software for: 6-12 months

### "Streamlined document workflow"

February 6, 2025

5.0

I especially like the smooth flow of the entire document process, from drafting to signing

Pros

The templates and automations greatly speed everything up. CRM and other integrations are also very useful

Cons

The editing interface could definitely be more flexible, and sometimes loading big documents can take way longer than expected

Review Source

MG

Michel G.  
business developper and manager  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "PandaDoc, easy to use and some progress to make"

October 23, 2024

4.0

building offer using previous ones or using blank sheets

Pros

easy to add sheets from templates / libraries

Cons

1- not so fun to copy a page from another offer... you have to open the previous one, copy as a template, open the new one, import the page... Can we not open two documents at the same time to allow copies ? 2-the tables are not so easy to modify: some troubles using the format "EURxxx" or sometimes it is "€xxx" 3-import an image must go through a file, not allowed directly using a screenshot

Review Source

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