# PandaDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PandaDoc the right Document Generation solution for you? Explore 1245 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131735/PandaDoc/reviews --- PandaDoc 4.5 (1245) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of PandaDoc Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Efficient proposal creation workflow 93% positive reviews out of 157 Most reviewers describe proposals as easy to build, customize, and send, streamlining sales and approval processes. Randall K CEO, 2 - 10 employees. "I liked that I could send out professional looking proposals with more than just a line item and a price." Frequent email deliverability issues 83% negative reviews out of 65 Most reviewers report email sending results in messages landing in spam, causing confusion and missed client communications. Jonathan J CXO, 11 - 50 employees. "A lot of people were not familiar with PandaDoc so it would go unopened in their inbox or would go to spam." Streamlined electronic signing process 93% positive reviews out of 142 Most reviewers report document signing is fast, secure, and convenient for both senders and recipients. Maria Z Marketplace specialist, 51 - 200 employees. "PandaDoc makes it easy to sign contracts and any kind of documentation at any place and time even from the phone." Challenging and inconsistent formatting tools 70% negative reviews out of 56 Most reviewers indicate formatting is time-consuming, with frequent glitches, font issues, and problems importing or exporting documents. Comprehensive document activity insights 96% positive reviews out of 72 Most reviewers indicate document tracking provides real-time visibility into recipient actions, engagement, and workflow progress. Yevstakhii B Teacher, 51 - 200 employees. "Document tracking and analytics: PandaDoc offers insights into document activity, allowing me to track when recipients open documents, view specific sections, or interact with embedded media." Limited and confusing payment features 43% negative reviews out of 46 Some reviewers describe payments as difficult to set up, lacking flexibility, and often requiring extra fees or subscriptions. ## Showing most helpful reviews Showing 1-25 of 1245 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lam N. Human Resources Generalist Automotive Used the software for: 1-2 years ### "E-sign document collection solfware" January 21, 2025 5.0 Great for sending documents and collecting signatures, can create and edit templates, but the formatting was not great. Pros The anilities to collect files from signers within the documents sent out Cons Customer support is only available via email and you have to go through a chat bot first. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc Available price structures and customer reviews Review Source KC Kimberly C. Administrative Consultant Executive Office Used the software for: 2+ years ### "A Great Option for Digital Signatures" January 5, 2026 4.0 Pros I absolutely love PandaDoc! It’s very easy to use and figure out once you get the hang of it. It’s so simple to sign digitally and adjust to your preference. Cons I don’t really have any issues with PandaDoc. It may be a little difficult to adjust the margins, etc. if you don’t know where to look. Switched from [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) The capabilities that PandaDoc offered and how professional our contracts look using it. Review Source AM Ashley M. Compliance E-Learning Used the software for: 1-2 years ### "Poor customer service do not recommend " November 19, 2025 1.0 Poor, disheartening - customer service or lack there of is disappointing and can not keep up to customer demand. Pros At the time support was great when we initially started - creating documents and having the ability to send documents in bulk Cons Overtime random charges are being added to our account and custoer service has gone down the his - if it is a browser issue - theyll charge you for it. Review Source PG Patricia G. Customer Service Lead Hospitality Used the software for: 1-2 years ### "How to win our hospitality event contracts." March 9, 2026 5.0 As a customer-service head, it is essential to complete group bookings as quickly as possible. I work with PandaDoc when managing contracts and proposals. It is very intuitive, yet it is quite costly to scale it to the whole staff of the hospitality. Pros The interface is extremely clean and the process of signing a document is painless to the corporate clients who reserve big hotel conference rooms. Cons The per-user licensing is a bad value-proposition to our customer-service team and customer support is too slow to fix image- and video-management errors on custom templates. Review Source JF Jill F. Office Administrator Music Used the software for: 1-2 years ### "You get What you pay for " December 28, 2025 4.0 We made the switch from Adobe to save money but continue using electronic documents. Getting started was easy and it’s less expensive. There are some features and ease of use that are missing Pros We liked the ease of set up when switching over from a previous program. It was easy to bring in our current templates and begin using them right away. Price is competitive. Cons There are many features that don’t work as well as competitors like the search and check boxes and menu organization is not intuitive. Not as smoothly run as competitors. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) The price for Adobe was constantly increasing. Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: 2+ years ### "Intuitive, reliable, and perfect for startups" September 21, 2025 5.0 Overall, PandaDoc has been an excellent tool for document management. It makes creating, sending, and managing documents simple and efficient, while still offering flexibility and customization. The improved pricing model makes it an even stronger choice for smaller teams. I can highly recommend it. Pros I like how intuitive and easy to use PandaDoc is. It’s reliable, integrates smoothly with Google Drive, and offers great customization options. The team really enjoys working with it, and their customer support has been consistently helpful. Cons Honestly, nothing stands out as a negative. In the past, the pricing was a bit high for startups, especially since we weren’t using all the features, but their new pricing is much more startup- and small team–friendly. Switched from [SignRequest](https://www.capterra.com/p/147528/SignRequest/) SignRequest was cheap, but had limited features, we needed something more sofisticated. Review Source RK Randall K. CEO Accounting Used the software for: Less than 6 months ### "Overpriced, under-supported, but intuitive to use if you want to pay." August 28, 2025 3.0 A decent product, but with no support and a ridiculously high price point for small companies, there are better options out there by far. Pros Product was relatively easy to get started in its trial. I liked that I could send out professional looking proposals with more than just a line item and a price. Cons Once the trial is over, you find out that the features that are really handy cost are only available in their high-priced tiers. This software is NOT for a small business on a budget; it's only for big companies with unlimited marketing dollars. Furthermore, any support is NON-Existent. If it's not a FAQ, then it's not important. Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing PandaDoc what? I dont know just typing some words Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) cost and flexibility. docusign got too pricey Review Source MH Mathew H. CIO Accounting Used the software for: 1-2 years ### "Great product, templates needs work and addons can get expensive." March 1, 2025 4.0 Very good. Over the years, more and more standard features have become add-ons including scheduled send, expiration dates, auto-reminders. Pros Integrations and ability to edit .docs I. The app. The layout it also very customizable. Cons Add-on pricing. The cost gets as high as many competitors that include the addons which are charged separately. The templates feature is confusing and can be simplified Alternatives considered [Proposify](https://www.capterra.com/p/133332/Proposify/) Reason for choosing PandaDoc Send limits can get very expensive, but let’s costs for addons. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign did not offer the same sales modules for pricing Review Source VR Verified Reviewer CEO and Founder Pharmaceuticals Used the software for: 2+ years ### "Expensive but Professional" January 6, 2025 4.0 Pros It's a really professional way for me to dispatch out contracts Cons The cost is really high in my opinion, I'd like there to be more features and integrations for the cost Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) I needed something that did not require so much work and was more automated to track. I also needed something collaborative. Review Source GR Gaven R. Hybrid Coach Professional Training & Coaching Used the software for: 1-2 years ### "Clean and Easy" July 12, 2025 4.0 Easy signing process when it comes to sending documents to others. It is even easier to mess up text boxes on a document on the iPad. Pros PandaDoc has a very professional design with an easy to use user interface and makes organization of contracts simple. Cons Text boxes may not be the most intuitive as it is very easy to move the text boxes around accidentally. Switched from [pdfFiller](https://www.capterra.com/p/162654/PDFfiller/) Needed a secure software specifically for agreements purposes Review Source SP Scott P. Sales Operations Hospital & Health Care Used the software for: 2+ years ### "Solid contracting solution" April 4, 2025 4.0 Overall this is a good solution for your contract needs. Different price points for whatever your business case might be. Easy to use if you have limited time to learn a new software. Pros Easy of use. Really easy to build templates from scratch. Good repository of help articles. Cons No manual save button. Which can be frustrating if you have multiple windows open and the browser doesn't cache. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc We used a consultant that used PandaDoc in the past and it was their recommendation and price point was competitive. Review Source FH Fletcher H. Renewable Energy Plant Specialist Renewables & Environment Used the software for: 2+ years ### "PandaDoc premium editing features makes it an efficient powerhouse for creating stunning forms." May 7, 2025 5.0 Creating forms is crucial part of my work and PandaDoc has helped me to streamline my form creating tasks. With its incredibly easy to use yet premium editing features, PandaDoc has handed me a very fantastic experience when creating forms. PandaDoc helps me to create beautiful forms that meets every need that i have. Pros PandaDoc offers an efficient editor that uses drag and drop functions making it very easy to create forms. Since no coding skills were needed, i had a very brief learning curve abd within a few hours, i had understood everything on how to use its features optimumly. PandaDoc has an in-built e-signature feature that makes my work easier to sign forms and authenticate documents before i share them. It also has a very secure storage vault that allows me to keep my forms well secured. Cons All aspects about PandaDoc has been impressive by a great margin. I have not disliked anything about it to this point. Review Source VR Verified Reviewer Managing Partner Real Estate Used the software for: 2+ years ### "Conquer Real Estate PandaDoc review" February 14, 2026 5.0 Pros PandaDoc is a very helpful and easy to use software with a clear interface. We use it for document and contract signing and managment. Cons Overall it work really well and i have not had any issues. sometimes the language was bugging, but thats because we work in multiple languages. Review Source VH Vontavius H. CEO Real Estate Used the software for: 2+ years ### "Pretty Good Signing Tool" November 25, 2025 4.0 Overall, since it’s a free product and it gets the job done as well as it allows the certificate of authentication it’s a good product. Pros Would I like most about panda dock is it’s ease of use for us to be able to sign client contracts, especially purchasing sale agreements. Cons What I don’t like about panda Doki is there sometimes clients find the interface a bit difficult to use in comparison to DocuSign as far as the field arrangements as well as the walk-through screens. Review Source VR Verified Reviewer Business Development Manager Information Services Used the software for: 2+ years ### "Nice quotation tool, which could be made easier to use" February 18, 2025 4.0 Good platform, but too difficult to change a template Pros Seeing when someone has opened the document Cons All the sections which you had to remove or add, too many steps to take Review Source EH Emily H. Marketing and technology Real Estate Used the software for: 2+ years ### "PandaDoc is a must!" May 29, 2025 5.0 We use PandaDoc for drafting and sending contracts, it's clean interface and functions make it a necessity in our tech stack. Pros PandaDoc has a lot of great features and functionality, the customizable templates and workflows are excellent. Cons I can't think of anything specific, PandaDoc works well for our needs and all our of document signing uses. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Because PandaDoc has better API functions Review Source RP Robin P. Director Retail Used the software for: 6-12 months ### "Generally a Good Piece of Software" June 21, 2025 4.0 Generally positive. Its as good as others but there are definitely some things that could be more intuitive Pros It uses a similar block system to wordpress for adding text or images. It is user friendly to a degree but to wordpress or canva users it will be much more familiar Cons The process of creating a document seems a bit like it is the wring way around. You need to create the recipients first which is annoying Review Source Joshua M. Sales Account Executive Information Technology and Services Used the software for: 1-2 years ### "Esignature tool" January 22, 2025 4.0 overall, pretty good. I spend a good amount of my day drafting and sending proposals and pandadoc is a good help Pros pandadoc is a solid esignature tool. What I like the most is that it can help you quickly draft and send a contract while also being intuitive for the receiver. Cons not sure, there are some things they can improve though. User friendliness when drafting a new doc is one of them. Review Source FEP Frederick Ezekiel P. Legal Secretary Accounting Used the software for: 6-12 months ### "Signature for everyone " July 30, 2025 5.0 Pros Everything is easier, signatures, sending documents. All that ease made us switch to it, and since then, we’ve been satisfied. Cons I don’t see anything bad about it, it lets us easily track the different statuses of documents, sign them, send them, and stay up to date on the different approvals. And all that with the greatest ease. Review Source RR Rupert R. CEO founder Design Used the software for: 1-2 years ### "Signing docs just got easier" May 4, 2025 5.0 It’s pretty simple and easy to get things started and rolling with PandaDoc Pros Pandadoc is easy and intuit for designing custom proposals and documents that you need signed Cons The pricing is the biggest drawback. It would be nice to have a usage based pricing structure depending on how active you are Review Source JC Jamie C. Director Marketing and Advertising Used the software for: 2+ years ### "PandaDoc is solid" June 7, 2025 4.0 Very good experience, and it's a good tool that has a big impact on the bottom line as the more proposals you convert, the more revenue you make! Pros PandaDoc is a easy to use software with good drag and drop features making ti super quick and easy to create good looking proposals Cons Like all of these software, there can be a bit of time lag when editing features and sometimes the formatting can be a little bit challenging. Review Source PO Patrick O. Sr. Marketing Specialist Computer Software Used the software for: 6-12 months ### "PandaDoc excels at creating data-capturing documentation" July 22, 2025 5.0 PandaDoc enables me to create standardized presentations for my Sales team that they can then modify with forms and personalization for specific clients. It's effective at both presenting and capturing information. Pros PandaDoc allows me to create standardized documents and presentations that can then be easily collaborated upon and edited to suit other teammates' needs. Cons I find that editing any documents with a combination of graphics and text can be a bit clunky. I end up having to export PDFs from another graphics editor and then import into PandaDoc in order for them to look on brand. Review Source BG Brian G. Director, Marketing Law Practice Used the software for: 1-2 years ### "PandaDoc - An absolute must have for those firms wanting to save time and improve efficiency " October 18, 2024 5.0 Having PandaDoc is an essential tool for our firm, and has become part of the foundation of our processes and communication with our clients. Pros The ability to use professional templates with ease and send out Client Agreements for review and completion has been extremely helpful. This has replaced a very clunky process of updating a word document and sending as PDF etc. Having a web based product, including an app has allowed our lawyers and sales team the ability to important and timely steps! Cons We have been quite happy with PandaDoc, including all of the regular product update sessions. They appear to listen to their clients and implement positive changes. Review Source CF Carolin F. Assistant Manager Banking Used the software for: 6-12 months ### "Pandadocs saves lot of time " April 13, 2025 5.0 Pros Allows electronic signature for secure legal documents and easy sharing Cons Weak functionalitys in mobiles versions. Review Source JM Jordan M. Corporate Training Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good Platform for Reviewing and Signing Documents" June 18, 2025 5.0 Overall, a good platform for reviewing and signing off on documents. No issues experienced when using it. Pros I've had a couple vendors used PandaDoc to send documents to sign. Every time I've used it, it has worked fine without any issues. Cons No cons as far as I can tell. It worked when I used it the times that I've needed to sign a document sent to me. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.