# PandaDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PandaDoc the right CPQ solution for you? Explore 1249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131735/PandaDoc/reviews --- PandaDoc 4.5 (1249) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of PandaDoc Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Efficient proposal creation workflow 93% positive reviews out of 157 Most reviewers describe proposals as easy to build, customize, and send, streamlining sales and approval processes. Randall K CEO, 2 - 10 employees. "I liked that I could send out professional looking proposals with more than just a line item and a price." Frequent email deliverability issues 83% negative reviews out of 65 Most reviewers report email sending results in messages landing in spam, causing confusion and missed client communications. Jonathan J CXO, 11 - 50 employees. "A lot of people were not familiar with PandaDoc so it would go unopened in their inbox or would go to spam." Streamlined electronic signing process 93% positive reviews out of 142 Most reviewers report document signing is fast, secure, and convenient for both senders and recipients. Maria Z Marketplace specialist, 51 - 200 employees. "PandaDoc makes it easy to sign contracts and any kind of documentation at any place and time even from the phone." Challenging and inconsistent formatting tools 70% negative reviews out of 56 Most reviewers indicate formatting is time-consuming, with frequent glitches, font issues, and problems importing or exporting documents. Comprehensive document activity insights 96% positive reviews out of 72 Most reviewers indicate document tracking provides real-time visibility into recipient actions, engagement, and workflow progress. Yevstakhii B Teacher, 51 - 200 employees. "Document tracking and analytics: PandaDoc offers insights into document activity, allowing me to track when recipients open documents, view specific sections, or interact with embedded media." Limited and confusing payment features 43% negative reviews out of 46 Some reviewers describe payments as difficult to set up, lacking flexibility, and often requiring extra fees or subscriptions. ## Showing most helpful reviews Showing 1-25 of 1249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David V. Lead Developer Information Technology and Services Used the software for: 1-2 years ### "A Seamless Tool For Getting Documents Signed" January 12, 2026 5.0 It's made the sale closing process very simple for our team and taken away a lot of technical headaches that we used to deal with when it came to getting signatures needed to close a deal. Pros makes our contract closing process straightforward and simple, while helping our team keep momentum and get to a running start with new contracts. Cons It's hard to beat the value provides compared to other alternatives for signing and sending contracts. All of our clients, from tech savvy to non-tech savvy have been able to use it with ease. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc seemed to have less friction for our clients. Review Source KC Kimberly C. Administrative Consultant Executive Office Used the software for: 2+ years ### "A Great Option for Digital Signatures" January 5, 2026 4.0 Pros I absolutely love ! It’s very easy to use and figure out once you get the hang of it. It’s so simple to sign digitally and adjust to your preference. Cons I don’t really have any issues with . It may be a little difficult to adjust the margins, etc. if you don’t know where to look. Switched from [Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) The capabilities that offered and how professional our contracts look using it. Review Source MR Michael R. President Photography Used the software for: 2+ years ### "Not Bad Overall, but Needs Better Support and less Glitches" September 2, 2025 3.0 We've been on the platform for about 6 years. The first 3-4 years were quite good overall, both in the functionality of the platform as well as the support/value. It has unfortunately not improved over time, but rather the glitchiness has gotten worse, and the support has really gone down in the past 1-2 years. Pros The platform gives lots of options for customization and template building. It generally meets all of our needs when it comes to proposal/contract writing. The value for cost seems pretty inline overall. Cons When it is working well, it is a great platform, but it is quite glitchy. You can almost be certain that the first time you click on a link it won't work, you'll need to refresh and try again a few times before it will work. The customer suppport used to be excellent, but it would seem that it has now been shipped overseas (replies come hours later in the middle of the night) and it is now very poor, especially when comparing to it once was. I'm sure they saved money, but the user experience took a major hit. Alternatives considered [Proposify](https://www.capterra.com/p/133332/Proposify/) Reason for choosing PandaDoc We were already quite integrated into and Proposify seemed to be far less user friendly when we did the trial. Review Source NL Norm L. Lawyer Law Practice Used the software for: 1-2 years ### "Best Alternative to E-signing platforms" March 13, 2026 5.0 Excellent. It was very easy to use, easy to upload. It was satisfying to myself and my clients. There was no confusion. Pros It is a great alternative to DocuSign. I do not use e-signing very often for my business and is very user friendly for my clients as well as flexible to my budget. Cons There was not anything I didn't like about . I've never had a problem with the program or their customer service. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) DocuSign was too expensive for the value. did the same and a lot more. Review Source JF Jill F. Office Administrator Music Used the software for: 1-2 years ### "You get What you pay for " December 28, 2025 4.0 We made the switch from Adobe to save money but continue using electronic documents. Getting started was easy and it’s less expensive. There are some features and ease of use that are missing Pros We liked the ease of set up when switching over from a previous program. It was easy to bring in our current templates and begin using them right away. Price is competitive. Cons There are many features that don’t work as well as competitors like the search and check boxes and menu organization is not intuitive. Not as smoothly run as competitors. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) The price for Adobe was constantly increasing. Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: 2+ years ### "Intuitive, reliable, and perfect for startups" September 21, 2025 5.0 Overall, has been an excellent tool for document management. It makes creating, sending, and managing documents simple and efficient, while still offering flexibility and customization. The improved pricing model makes it an even stronger choice for smaller teams. I can highly recommend it. Pros I like how intuitive and easy to use is. It’s reliable, integrates smoothly with Google Drive, and offers great customization options. The team really enjoys working with it, and their customer support has been consistently helpful. Cons Honestly, nothing stands out as a negative. In the past, the pricing was a bit high for startups, especially since we weren’t using all the features, but their new pricing is much more startup- and small team–friendly. Switched from [SignRequest](https://www.capterra.com/p/147528/SignRequest/) SignRequest was cheap, but had limited features, we needed something more sofisticated. Review Source RK Randall K. CEO Accounting Used the software for: Less than 6 months ### "Overpriced, under-supported, but intuitive to use if you want to pay." August 28, 2025 3.0 A decent product, but with no support and a ridiculously high price point for small companies, there are better options out there by far. Pros Product was relatively easy to get started in its trial. I liked that I could send out professional looking proposals with more than just a line item and a price. Cons Once the trial is over, you find out that the features that are really handy cost are only available in their high-priced tiers. This software is NOT for a small business on a budget; it's only for big companies with unlimited marketing dollars. Furthermore, any support is NON-Existent. If it's not a FAQ, then it's not important. Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing PandaDoc what? I dont know just typing some words Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) cost and flexibility. docusign got too pricey Review Source Lam N. Human Resources Generalist Automotive Used the software for: 1-2 years ### "E-sign document collection solfware" January 21, 2025 5.0 Great for sending documents and collecting signatures, can create and edit templates, but the formatting was not great. Pros The anilities to collect files from signers within the documents sent out Cons Customer support is only available via email and you have to go through a chat bot first. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing PandaDoc Available price structures and customer reviews Review Source MH Mathew H. CIO Accounting Used the software for: 1-2 years ### "Great product, templates needs work and addons can get expensive." March 1, 2025 4.0 Very good. Over the years, more and more standard features have become add-ons including scheduled send, expiration dates, auto-reminders. Pros Integrations and ability to edit .docs I. The app. The layout it also very customizable. Cons Add-on pricing. The cost gets as high as many competitors that include the addons which are charged separately. The templates feature is confusing and can be simplified Alternatives considered [Proposify](https://www.capterra.com/p/133332/Proposify/) Reason for choosing PandaDoc Send limits can get very expensive, but let’s costs for addons. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Docusign did not offer the same sales modules for pricing Review Source VR Verified Reviewer CEO and Founder Pharmaceuticals Used the software for: 2+ years ### "Expensive but Professional" January 6, 2025 4.0 Pros It's a really professional way for me to dispatch out contracts Cons The cost is really high in my opinion, I'd like there to be more features and integrations for the cost Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) I needed something that did not require so much work and was more automated to track. I also needed something collaborative. Review Source JJ Jonathan J. CXO Computer Software Used the software for: 6-12 months ### "Panda Doc over Docusign" January 8, 2025 5.0 I had a very good experience with Panda Doc. One of the easiest products to use. Pros How easy it was to navigate and setup agreements for signature. Cons A lot of people were not familiar with so it would go unopened in their inbox or would go to spam. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Because of the cost and the features and ease of use for the team. Review Source FH Fletcher H. Renewable Energy Plant Specialist Renewables & Environment Used the software for: 2+ years ### "PandaDoc premium editing features makes it an efficient powerhouse for creating stunning forms." May 7, 2025 5.0 Creating forms is crucial part of my work and has helped me to streamline my form creating tasks. With its incredibly easy to use yet premium editing features, PandaDoc has handed me a very fantastic experience when creating forms. PandaDoc helps me to create beautiful forms that meets every need that i have. Pros offers an efficient editor that uses drag and drop functions making it very easy to create forms. Since no coding skills were needed, i had a very brief learning curve abd within a few hours, i had understood everything on how to use its features optimumly. PandaDoc has an in-built e-signature feature that makes my work easier to sign forms and authenticate documents before i share them. It also has a very secure storage vault that allows me to keep my forms well secured. Cons All aspects about has been impressive by a great margin. I have not disliked anything about it to this point. Review Source VR Verified Reviewer Senior Project Specialist Market Research Used the software for: 1-2 years ### "Pandadoc for clients contracts" February 21, 2026 4.0 We used to use at my company for signing contracts with our clients and for storing them there. Pros Easy for signing contracts with our clients with an electronic signature. We also stored all our contracts in . Cons The software is not necessary available in all countries (that's a case for a lot of software nowadays though). Some countries that are under sanctions cannot use without VPN. Review Source VH Vontavius H. CEO Real Estate Used the software for: 2+ years ### "Pretty Good Signing Tool" November 25, 2025 4.0 Overall, since it’s a free product and it gets the job done as well as it allows the certificate of authentication it’s a good product. Pros Would I like most about panda dock is it’s ease of use for us to be able to sign client contracts, especially purchasing sale agreements. Cons What I don’t like about panda Doki is there sometimes clients find the interface a bit difficult to use in comparison to DocuSign as far as the field arrangements as well as the walk-through screens. Review Source LS Liz S. Best platform for Signatures compared to all else available Medical Devices Used the software for: 1-2 years ### "Amazing Platform " November 23, 2025 5.0 Pros Contract Management, ease of use, customer support, document handling and signing are all huge reasons why we love Panda Doc. Cons Nothing. Love everything. Especially when you compare to other platforms like DocSign which is great but - a lot more expensive Review Source CM Connor M. Account executive Financial Services Used the software for: 6-12 months ### "Solid contract management platform " January 28, 2026 5.0 Overall I love the platform. It’s cost effective and offers the same benefit as any other provider in the space. Pros is a clean and easy to use platform to easily sign clients onto your platform or to your service! Cons The only thing I’ve come across as far a small issue is people aren’t familiar with the platform but that is changing as it becomes more popular. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "Creating and managing documents is so effortless with PandaDoc." November 21, 2024 5.0 The experience with has turned to be a greater one than we had anticipated. It has made document creation and management become a lesser labour intensive task. PandaDoc allows us to create documents so easily and quickly. Moreso, its fantastic security tools has been making sure that our sensitive information remain safe. Pros is a very flexible product and has been easy to customize to fit the needs at hand for creating specific documents. It has delighted us with its superior data safety functions that has been keeping our sensitive documents and information safe when working on them and sharing them. PandaDoc has an inbuilt e-signing feature that has made it easy to add signatures to documents without having to first print them. It provide us with audit trails that help track all the documents access activities to ensure no unauthorized access is permitted. Cons has stayed true to the course giving us no troubles at all. We have not experienced any cons yet. Review Source AM Alex M. Sales Operations Manager Information Technology and Services Used the software for: 2+ years ### "Pandadoc is a flexible signing tool" December 21, 2024 4.0 We used it as a way to present our proposals. It was synced with HubSpot and for 95% of the time it worked very well. Pros It is a very flexible product, not unlike Word, it is very easy to adjust and you can add people for signatures. It is quite easy to learn too. Cons Legal documents with their various clauses and punctuation are not easy to bring into as the formatting gets lost during the cutover if you are bring Word docs into Pandadoc. I had to change them to PDFs before bringing in, otherwise I would lose the punctuation. Review Source TVW Tim Van W. Senior Project Supervisor Higher Education Used the software for: 2+ years ### "PandaDoc an easier way to create and manage documents." November 5, 2024 5.0 There is only one word to describe our experience with and that is exceptional. It has made it so easy for us to create and take charge of our documents all from a single platform. Its ease of use makes it really quick for us to create any kind of document that we are in need of. Pros The user interface is very clean and I have liked how makes it easy to create and edit any kind of document. PandaDoc offers premium features like e-signature that ease our work of signing documents. It has a document tracking function that allow us to monitor how and where each and every document we have is being used. It has a secure and fast file sharing tool that help us to share documents safely without loosing any of their data. Cons could not have been any better than it already is. No part of it that is disliked. Review Source FEP Frederick Ezekiel P. Legal Secretary Accounting Used the software for: 6-12 months ### "Signature for everyone " July 30, 2025 5.0 Pros Everything is easier, signatures, sending documents. All that ease made us switch to it, and since then, we’ve been satisfied. Cons I don’t see anything bad about it, it lets us easily track the different statuses of documents, sign them, send them, and stay up to date on the different approvals. And all that with the greatest ease. Review Source RR Rupert R. CEO founder Design Used the software for: 1-2 years ### "Signing docs just got easier" May 4, 2025 5.0 It’s pretty simple and easy to get things started and rolling with Pros is easy and intuit for designing custom proposals and documents that you need signed Cons The pricing is the biggest drawback. It would be nice to have a usage based pricing structure depending on how active you are Review Source DP Digna P. Integrative Counsellor Mental Health Care Used the software for: 2+ years ### "Definitely recommend PandaDoc especially for smaller businesses" June 16, 2025 5.0 Pros Very efficient way to review and sign documents and agreements electronically. There is a free plan that has really good features too. Cons On the free plan they have limited how many documents can be signed a month now whereas before it was unlimited. Review Source KC Kaitlyn C. HR Director Food & Beverages Used the software for: 6-12 months ### "User-friendly and offers creative freedom" February 7, 2025 5.0 Pros I love how user-friendly is. The drag-and-drop editor and templates make it ridiculously easy to create professional-looking docs. Plus, I appreciate the creative freedom it gives me to customize my documents. Cons Sometimes freezes or logs me out unexpectedly which is frustrating - especially when I'm on a deadline. Review Source SO Steve O. OWNER Construction Used the software for: Less than 6 months ### "Rigid and inflexible" January 15, 2025 1.0 Service requests were answered slowly. did not have the functionality that we required. Pandadocs cancelation poilicy was rigid and unfair. Pros Well designed interface. Read the fine print Cons Cancellation policy is rigid and unfair. We made the mistake of signing up for a yearly subscriotion. After 30 days we realized would not satisfy our needs however, rather than allowing the subscription to be canceled and prorated, Review Source Response from PandaDoc January 29, 2025 Hi Steve, I'm sorry to hear that PandaDoc didn’t meet your needs and that our cancellation policy felt inflexible. I understand how frustrating that can be, and we never want our policies to feel unfair to our customers. Your feedback is important to us, and we’d love the opportunity to learn more about what functionality was missing and how we can improve. If you’re open to a karah.blandford@pandadoc.com—we’d truly appreciate the chance to listen and see if there’s anything we can do to help. We value your time and your business, and we hope to find a way to improve your experience moving forward. JM Jordan M. Corporate Training Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good Platform for Reviewing and Signing Documents" June 18, 2025 5.0 Overall, a good platform for reviewing and signing off on documents. No issues experienced when using it. Pros I've had a couple vendors used to send documents to sign. Every time I've used it, it has worked fine without any issues. Cons No cons as far as I can tell. It worked when I used it the times that I've needed to sign a document sent to me. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.