# Paystand Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paystand the right Payment Processing solution for you? Explore 78 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131733/PayStand/reviews --- Paystand 4.3 (78) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 20th, 2026 # Reviews of Paystand Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews SC Shreyans C Operations ExecutiveAirlines/Aviation, 2 - 10 employeesUsed the software for: 6-12 months. “It involves zero-fee payment processing, diverse payment options like ACH and e Check, fast time to cash, seamless integration with major ERP systems, and hence is apt for improved customer experience due to convenient payment methods.“ January 23, 2025 JS Jennifer S Collections ManagerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “After working to implement Paystand for almost a year (due to the lack of response and follow-up on the Paystand side - this should have been a 3 month or so implementation), we continue to have issues with Paystand not having deposits created at times (especially at month end when we need to close our books). “ June 14, 2023 MO Martins O ManagerFinancial Services, 201 - 500 employeesUsed the software for: 1-2 years. “Efficient payment processing, automated invoicing, and real-time cash flow tracking made managing finances straightforward.“ February 22, 2025 JS Jennifer S Collections ManagerComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Getting support is challenging as well - I have an "Account Manager" and she is not very responsive or helpful. When working with the rest oft he support team, we have to wait for DAYS for answers, and this is with us following up with Paystand to see if there is a resolve to the issue and that is even with copying Pheobe Price on each of the emails - clearly that means nothing at Paystand. “ June 14, 2023 Manika T Senior HR ExecutiveInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Using Paystand for my business transaction, i appreciate its zero transaction fees model, so its reduces our processing cost.“ January 29, 2025 LG Luke G Customer ServiceMachinery, 51 - 200 employeesUsed the software for: 1-2 years. “Credit card fee doesn't show on customer invoice, leading to questions when the invoice amount is different to the credit card charge.“ June 13, 2023 sv sunday v chief executive officerComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “I had a situation one day, a customer bought some groceries from my store and made a payment with his card, he got debited but the money did not reflect on my own part, it took the customer care team long enough to respond to me when i filed a complain. but i am glad everything has been going smoothly afterwards“ February 8, 2025 LP Lucas P CFOAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “The fixed cost to access the platform is higher than the competitors, also the time to clear the ACH charges takes 7 business days sometimes and impacts directly our cashflow.“ June 22, 2023 ## Showing most helpful reviews Showing 1-25 of 78 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcel H. Electronic Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good payment gateway " December 8, 2022 4.0 Pros Paystand was fairly inexpensive, and setup was simple. Works well. Cons Support staff's replies are tardy. Very sluggish to address issues and was unresponsive. Review Source YM Yolanda M. Controller Marketing and Advertising Used the software for: 2+ years ### "Paystand Pros & Con" June 19, 2023 4.0 Prior to Covid, check was our only form of payment. We immediately pivoted to ACH so that collection of payments could continue while everyone was working remote. Clients wanted more options, especially credit card, and that is where Paystand came in as a solution. Pros Implementation was fairly painless and quick. My rep is supportive and attentive. Easy to use to process payments. Immediate response on whether payment is valid or declined. Cons I've only had one con: Have had receipt emails stop multiple times and takes days to correct. Alternatives considered [Elavon](https://www.capterra.com/p/183057/Elavon/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Paystand Weighed the pros and cons and Paystand had more of what we needed Review Source NS Nathan S. CFO Construction Used the software for: 2+ years ### "Poor Support, Zero Accountability" February 28, 2024 1.0 Go literally anywhere else. Of course, if you like working with slow software, poor support, above average costs, and losing money, this is the company to choose. Pros We selected Paystand for our customer payments and started using services in 2016 because it allowed our customers to pay via a self-service website and quickly pay online with their invoice information. It allowed recurring and scheduled payments as well as ACH, and the product met all of those needs and wants for us. Cons Every user complained how slow the software was, for processing payments, for reporting and customer management. We were unfortunately fraud victims and there were very few basic software and account management security controls in place that should have easily prevented it; 2FA was not existent at the time (was implemented right after this incident). The perpetrator was able to use one of our accounts (all accounts were admin users, no other option at the time) and change the banking information for deposits without review or notification to anyone else. This siphoned deposits for a 2-3 weeks before the bank account was reconciled and resulted in a significant loss to our business. They said, yeah sorry about that. You're right there needs to be more controls. But it is your fault since it was performed by a valid user login and we aren't going to do anything about your loss. Law enforcement also doesn't care about these things until they reach millions BTW... We had favorable pricing for a couple of years then they escalated to above average market costs for payment processing, without any communication from them. Finally, we terminated the account and they didn't pay us the funds for our last deposit and attribute it to a previous error in reporting (there was a several month period where their deposit reports did not work...). I've tried to work with them for 3-4 months and their support is incredibly slow to respond and will not provide the report information I have requested to verify we have received all of the processed funds. Review Source JK Jeff K. Owner Media Production Used the software for: 2+ years ### "Been With Paystand Early On" June 19, 2023 5.0 Paystand has always been reliable and easy to use. We've been able to setup recurring billing cycles, easily add new payments for a client, charge payment methods when we get confirmation from the client, and more. Pros I like that I can have a client put in a payment method and we can charge as needed. It helps us feel more in control and protected from client snubbing payment. I also really like how easy it is for a client to authorize a payment and then we can get working with them. Cons To be honest we haven't done a lot with this but it would be fantastic if it could integrate with other standard apps. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing Paystand The recurring payment, and ACH/echeck features was really important to us. Review Source JG Joanne G. Accounts Receivable Building Materials Used the software for: 1-2 years ### "Payment links have been vital! " June 13, 2023 5.0 My experience has been good so far. When we started there were several features that we wanted that were unavailable but paystand has since created those options, so I only envision more updates and improved functionality going forward. Pros I love the fact that we can send payment links to customers for their general account, individual invoices and individual orders. They've helped us get payment more quickly from slow payers and provided ease of mind to customers who don't like making payments over the phone or sending cc info via email. We've also gotten a ton more ach payments than before which has saved us so much on credit card fees. Cons There was quite a few issues implementing paystand on our website. I don't know what it was about our system that just wasn't integrating well, but we found it too hard to keep trying to go back and forth with paystand to figure out what the problem was and how to prevent it from happening. Reason for choosing Paystand We looked at a couple other products. I don't remember their names, but they did not allow for our customers to pay multiple invoices at once. But our customers more often than not have several invoices at once and paying one invoice at a time is terribly inefficient and not appealing to our customers. Switched from [authorize.net](https://www.capterra.com/p/221412/authorizenet/) To be able to send out payment links and take ach payments more easily Review Source KS Karen S. Financial Officer Food & Beverages Used the software for: Less than 6 months ### "Food Connects Inc." June 28, 2023 3.0 It is too early in the game to base any objective opinion. The integration of our entirely new software has been slow and tedious. Pros It is too early in the game to base any objective opinion. We are still getting out emails to customers regarding Paystand. The integration of our entirely new software has been slow and tedious. Cons It is too early in the game to base any objective opinion. The integration of our entirely new software has been slow and tedious. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/)[GoCardless](https://www.capterra.com/p/156081/GoCardless/) NetSuite - Our new software program does not work with GoCardless and or Stripe Review Source VR Verified Reviewer Admissions Manager E-Learning Used the software for: 1-2 years ### "Easy to Use | No Fees | Fully Automated" March 21, 2020 5.0 We had an extremely manual billing and collections processes before switching over to Paystand. We were receiving paper checks via lockbox and processing Credit Card payments at a 2.9% rate. Invoices were manually filled out from a template, emailed to each individual customer at collections time, and then manually reconciled back into NetSuite. Our payment processor was managed in a separate system with a steep learning curve and even steeper transaction rates. When we implemented Paystand the entire invoicing process was centralized into NetSuite and streamlined by around 90%. It freed up a huge amount of time for me to focus on the admissions work that I was hired for, as well as new strategic projects. Pros The automation provided saved us a good 70-80 hours a week by automating invoicing processes. The Zero Fee payment rail saved us around 2% of our total annual revenue. Setting up automatic recurring invoices was extremely easy to do. When payments were made they were instantly reconciled into NetSuite and the customer's information was tokenized for later use. We didn't have to worry about PCI compliance, because Paystand handled all of this for us. Paystand's API features are extensive, and there's really a lot of customization available to you. Cons There was no Zero Fee option for international payments. Though their Credit Card rates are the best I've seen, so this wasn't too much of an issue. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Streamlined processes within NetSuite + Zero Fees Review Source cS crystal S. Avon rep Cosmetics Used the software for: Less than 6 months ### "It’s okay wish other people could use it other then just business" February 19, 2025 5.0 Is a platform where business cause use to pay their workers Pros It’s a baking platform It's the easiest, safest way to send and receive money Cons It was only for business you can process checks Review Source VR Verified Reviewer Finance Manager Information Technology and Services Used the software for: 1-2 years ### "Paystand: Finance Redefined" March 21, 2022 5.0 \- PayStand is an exceptional tool for B2B payments. - PayStand will be a win-win tool for all the small and medium enterprises and beneficial for the budding startups. Pros \- PayStand is a reliable solution for all B2B payments. Very easy to use interface and value for money product. - PayStand helps users to eliminate unnecessary transaction/credit card fees. - PayStand comes with great features starting from automating finance processes to integration with ERP very quickly and easily. - Integrate a payments interface into ERP invoicing for ACH, Bank Transfers, and Credit Card - Completely automate reconciliation and cash application against open invoices - Help alleviate DSO and paper check volume - Reduce or eliminate Credit Card/transaction fees Cons \- PayStand is a feature-loaded medium for B2B payments, and there is nothing to dislike in PayStand. - The features and benefits offered by PayStand make it a reliable and value-for-money product. Review Source Vasilis A. Team manager Higher Education Used the software for: Less than 6 months ### "Paystand value for money " December 17, 2022 5.0 Pros Seems very good to accept payment from bank accounts. The technical support is great you can ask for help about everything Cons I can't find any bad in paystand it is little more expensive than others but deserve it Review Source AM Aram M. Owner Automotive Used the software for: Less than 6 months ### "Variety of ways to take payments" October 15, 2024 4.0 Works on all types of payments methods and processing Pros Very fast way to take payments from customers and clients Cons Delays in process in rare occasions and maybe during connection lags Review Source TI Tim I. President Cosmetics Used the software for: 1-2 years ### "No More A/R Errors" June 13, 2023 4.0 Overall positive. We've saved a ton of time and have eliminated data entry errors. But Paystand needs to fix the timing of funds delivery and add the ability to accept payments from other systems. These two issues mean we're willing to explore other solutions. Pros The accounting integration is reliable and happens automatically. We have been able to reduce our A/R bookkeeping significantly, and we no longer have errors since software is doing the processing.Most other systems cannot accept a deposit on a sales order. We're a custom manufacturer, and this is a crucial and required accounting function in our business. Cons What we like least about Paystand is that it cannot accept electronic payments from other systems. Many of our customers use their own ERPs to send ACH payments, and many use Bill.com. They don't want the extra step of going to the Paystand portal to enter data. Since Paystand does not yet have a way to accept payments from other systems, we have to process the incoming payments manually.It also takes too long to get funds after payments are made. This needs to be improved. Reason for choosing Paystand Paystand accepts deposits on sales orders. Most others don't. This was the key point that made our decision. Review Source MB Micah B. Chief Financial Officer Construction Used the software for: 2+ years ### "Paystand Review" June 13, 2023 5.0 Closing more sales. Freeing up staff's time Pros Customizable URLPayments being lumped together in larger deposits Cons Lack of integration with QuickBooksMonthly fees Review Source RT Robert T. controller Chemicals Used the software for: 6-12 months ### "Paystand Review" June 14, 2023 5.0 Wonderful experience - great team to work with through implementation and continue to be great to work with. Pros Ease of use and Paystand team willing to listen to our business needs, and then acting on those needs to give us something that works. Cons Some things we thought we needed weren't there, but the Paystand team thoroughly explained and different way that got us to the same conclusion, with the same information. Reason for choosing Paystand Paystand asked great questions about our business to make sure they could help us and they showed the confidence they could do what they said. in short, they did their homework up front and made us feel comfortable about what they can do for us. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Needed a true ERP solution for the business Review Source MW Mitch W. Sr. Director, Technology Consumer Goods Used the software for: 2+ years ### "Sr. Director, Technology" June 13, 2023 4.0 Pros The ability to integrate with NetSuite is great! The pay-by-link for customers and automatic back reconciliation are both great features. Cons There is some slowness/delays with the system processing for payments because the integration is running on a map/reduce script. Reason for choosing Paystand Cost and functionality. Review Source EC Emma C. AR Apparel & Fashion Used the software for: 1-2 years ### "OOFOS review " June 13, 2023 5.0 Paystand has made AR much faster and simpler on the day to day operations. Pros The electronic lockbox, makes daily cash reconciliation much faster and less manual. Cons The lack of customization in the customer check out. I would like discounts to be shown in check out as a line item, Also for customers to be able to select the specific CMs they are using. Review Source JS Jennifer S. AR Manager Construction Used the software for: 1-2 years ### "Fantastic" June 13, 2023 5.0 I love paystand Pros The ease and convenience for my staff and customers. Cons The process of depositing payments takes a minimum of 7 days to post causing our deposit screen to become very backed up. Quicker processing times with the bank would be helpful! Reason for choosing Paystand Connects to NS and the eas ofuse Review Source DP Dwayne P. Owner Construction Used the software for: 1-2 years ### "OK for what it is" June 26, 2023 2.0 Not happy, sales team will oversell, customer support is ok but once you signed a contract they don't really care. Pros Its easy and convenient but we had issues with customer changing the invoice amounts. Cons The customer can change the amount you bill, and you have to double check the accounting on every invoice billed and rebill where the customer changed the amount. Plus the amount of time they take to deposit the funds is insane, almost double the average . Reason for choosing Paystand It sounded good but we found it to not work for us. No we are stuck paying for a product until our contract is up. The transfer times take too long. Review Source FV Fernando V. NetSuite Administrator Mining & Metals Used the software for: 1-2 years ### "PayStand makes payment easy" June 13, 2023 5.0 Great, payment are sent to customers and I don't have to process them any longer. Pros Tokenize payment system and online invoicing and payments Cons The fee but I understand things need to be paid. Reason for choosing Paystand Tokenize payments Review Source MS Mark S. Sales Rep Building Materials Used the software for: 1-2 years ### "Works well for taking payments on Sales Orders" June 13, 2023 4.0 Pros Very easy to take payment! I like how I can email my customers an order proposal & they can pay online. Cons Sometimes it takes a while for payment to post, delaying approving my sales order. Review Source TB Teela B. Manager Insurance Used the software for: 1-2 years ### "Pay Stand is very easy to use to get payments from our customers." August 2, 2017 5.0 Easy to collect payment from clients. Pros I like that the system is able to verify funds before clients make payments. The system is also very user friendly. Cons I didn't like that there wasn't a manual ach options I could use but that has been fixed. I also don't like that I can't send new clients a link with prefilled information so they can just make a payment. Review Source MC Marketa C. Finance Specialist Computer Software Used the software for: 1-2 years ### "Satisfied user" August 9, 2017 5.0 Ability to get paid by our clients in ways that most suits them, but still are very convenient for us. Pros The customer support - the response to our questions is very fast. Any question, query or issue we had was looked at and solved. Cons Sometimes it is hard to reconcile the payments on our bank account with the incoming payments to PayStand. But we were informed this should become easier with some planning updates. Review Source MJ Mike J. Editor / Producer Entertainment Used the software for: I used a free trial ### "Paystand is great for big business " February 22, 2023 4.0 I just tried out the demo version to check out how Paystand ran. It was pretty smooth overall but it is just too costly for my small business. Pros Love the no transaction fees. Great for business to business. Cons Costing $299 a month, it works for big business but is a little costly for smaller tier businesses. Reason for choosing Paystand I was just testing it out. Review Source KW Kirk W. Owner Used the software for: ### "Modern & Easy Payments & Checkout" April 14, 2014 5.0 I love PayStand because it saves me time in my business and has helped give me a clean fresh look for my online commerce. I've been able to sync all my stores across the web... as well as expand my reach. And I'm thankful how easy and intuitive PayStand is to setup and maintain because I'm not that technical. And I love being able to talk to someone on the phone. PayStand has even helped me stay ahead of the technology curve. I am now accepting multiple payment methods online. Beyond credit cards, I accept eCheck (ACH), and eCash (Bitcoin). It's fun to have orders coming in from customers paying with Bitcoin or their bank accounts. Review Source JW Jesse W. Artist Used the software for: ### "Selling online made easy!" April 14, 2014 5.0 Paystand has helped me out a ton. I am selling my music and merch online now. I using digital downloads and the eCommerce features. I am passing on fees and accepting different payment methods, which is cool too. The guys over at Paystand have been super helpful and have made the whole process so easy. If I ever have a question I can just pick up the phone and give my "success rep" a call. I am very happy with Paystand and recommend it highly. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.