# RepeatRewards Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RepeatRewards the right Customer Loyalty solution for you? Explore 173 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131700/RepeatRewards/reviews

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RepeatRewards

4.5 (173)

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Last updated March 26th, 2026

# Reviews of RepeatRewards

Ease of use

4.3

Customer Service

4.6

## Pros and Cons in Reviews

KH

Kim H

Marketing ManagerBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years.

“Very easy to set up customers.“

May 6, 2021

JH

Janell H

owner/operations managerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. “

May 6, 2021

KH

Kim H

Marketing ManagerBuilding Materials, 11 - 50 employeesUsed the software for: More than 2 years.

“The email templates are a little restrictive in that you can't customize the graphics and offers. “

May 6, 2021

JH

Janell H

owner/operations managerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“It also doesn't integrate with our online store (hosted through WIX)“

May 6, 2021

TW

Tracey W

PresidentHospitality, 11 - 50 employeesUsed the software for: More than 2 years.

“The tablet is not always easy to use so we often rely on the manager to enter data in the computer.“

May 6, 2021

## Showing most helpful reviews

Showing 1-25 of 173 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Thomas L.  
Graphic Designer  
Internet  
Used the software for: Less than 6 months

### "Good marketing solution for small business"

May 4, 2018

5.0

Pros

I like the ease in which a marketing strategy can go from concept to implementation in just a few simple steps, we use it mainly for API and POS.

Cons

I don't like the free email account provided but it's not a problem as we simply don't use it that much.

Review Source

Response from Pro/Phase Marketing

June 4, 2018

Thanks for the review! We will reach out shortly to find out more about your experience with the email component of the program as we are always making updates to our service and would love to hear any suggestions you have on that. We appreciate your business. -RepeatRewards

BB

Brandon B.  
Owner  
Retail  
Used the software for: 2+ years

### "The website is so hard to use and navigate but I like the end results"

August 16, 2017

4.0

Pros

The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.

Cons

It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

Review Source

Response from Pro/Phase Marketing

August 17, 2017

Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well. In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time. -RepeatRewards

JH

Janell H.  
owner/operations manager  
Retail  
Used the software for: 2+ years

### "doesn't integrate well with my POS software (Paladin)"

May 6, 2021

3.0

Our overall experience with Repeat Rewards is positive, mostly because customer response has been good. Because of some of the integration problems we experience, we definitely don't utilize the program to it's full potential, which is impacts the cost effectiveness.

Pros

Customers definitely like the program and I'm convinced it does promote customer loyalty. It works especially well with customers who are making relatively large purchases because they see their points accruing quickly.

Cons

It doesn't integrate well with my POS program (Paladin), so we had to create a workaround in Paladin and we manually redeem customer reward coupons through the Repeat Rewards website in order to make the sales tax calculation comply with Wisconsin sales tax law. It also doesn't integrate with our online store (hosted through WIX) so customers sometimes get frustrated that they can't redeem their rewards when they purchase products through out website.

Reason for choosing RepeatRewards

To the best of my knowledge, it was the only program available at the time that worked with Paladin (even a little bit).

Review Source

VR

Verified Reviewer  
Social Media Coordinator  
Retail  
Used the software for: Less than 6 months

### "We LOVE using RepeatRewards!"

October 9, 2018

5.0

We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

Pros

RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

Cons

It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

Review Source

Jim H.  
Pharmacist  
  
Used the software for: Less than 6 months

### "So far so good with the repeat rewards. It's pretty easy to use and the support team has been great."

June 13, 2017

4.0

Pros

The ease of use. Adding patients and their information is very easy, and it connects to our POS instantaneously.

Cons

Searching for patients, its kind of hard to do, but maybe I am searching incorrectly. It seems I have to click a few things in order for all the patients that have rewards to load up.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thank you for taking the time to submit a review! If at any time you would like to do some training on how to navigate the data for your program, our team would be happy to help! Just give us a call! -RepeatRewards

Andrew L.  
  
  
Used the software for:

### "Great service"

March 20, 2017

4.0

I was going to drop the service until I talked to a representative that walked me through how to better utilize the service. Now we love it.

Review Source

Response from Pro/Phase Marketing

March 21, 2017

Thanks for the review! We really appreciate you taking the time to submit one and we're glad to hear that you are now seeing the results with the program that you were hoping for. If we can help with anything more- just ask! -RepeatRewards

KM

Kevin M.  
Owner  
Retail  
Used the software for: 1-2 years

### "Works Flawlessly but Not Great Results"

April 1, 2019

4.0

My Experience was good. It was easy to use, easy to set up, and ran flawlessly in the background once setup.

Pros

The software was extremely easy to set up and use. It is a great concept.

Cons

The software was actually quite good but we didn't get great results from it. I just think a loyalty program for our type of products doesn't work well. For others, it may work awesome.

Review Source

Elyse F.  
Travel Consultant  
Hospitality  
Used the software for: Less than 6 months

### "Its a complete loyalty and rewards application"

December 18, 2018

5.0

It has made it easier to keep track of customer information and sales. It gives us the ability to keep all of our repeat customers information together and reward our customers for their loyalty to our business.

Pros

The application has been a great asset, It is easy to use . We enter our client information and if needed can easily correct and update the information

Cons

Its been great for what we use it for , so there really isn't anything that I can say thats negative

Review Source

VR

Verified Reviewer  
Founder, CEO  
  
Used the software for: Less than 6 months

### "Great team and great product"

June 7, 2018

5.0

Pros

Great program to drive customer loyalty. Besides the obvious punchcard functionality, the email, text and direct mail programs are all superb.

Cons

Could use a little work on both consumer and Merchant interfaces, but nothing that is a dealbreaker!

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thanks for submitting your review! We really appreciate you taking the time to do so. Please feel free to reach out at any time for help in any way! -RepeatRewards

Christian B.  
  
  
Used the software for:

### "Rewards made easy."

March 27, 2017

5.0

Easy to use but loaded with features and options. Allows us to tailor a rewards program to different levels customers.

Review Source

Response from Pro/Phase Marketing

March 28, 2017

Thanks for the review! We're glad you are enjoying using our service and if you ever need anything at all- just ask! -RepeatRewards

RM

Rachael M.  
Office Manager  
Food & Beverages  
Used the software for: 2+ years

### "Very user friendly"

June 13, 2017

5.0

Pros

I have never had any technical issues with the software, its very user friendly. The back office allows us to access the customers accounts and add points if necessary, and marketing is included!

Cons

Some customers wish they had a keychain card, I don't know if this is something that is offered or not, we don't offer them, but it would be a great idea.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

We really appreciate the review! We do have a key tag option for the membership cards so your Account Manager will be reaching out shortly to share some info on that option for you to take a look at. If you need anything else in the meantime, just ask! -RepeatRewards

CD

Colin D.  
Owner  
  
Used the software for: 2+ years

### "Product is good"

June 13, 2017

4.0

Pros

The system is very easy to use and it basically runs itself. Makes it easy for the owner of the business.

Cons

Maybe have the software integrated better with the point of sale software the business is currently using.

Review Source

Response from Pro/Phase Marketing

June 21, 2017

Thanks for the review! We appreciate you taking the time to submit feedback. I 'm curious about what POS system you use since we integrate with many so I'm going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards

LS

Lisa S.  
Director  
E-Learning  
Used the software for: Less than 6 months

### "Excellent customer loyalty software "

March 11, 2023

5.0

Amazing.

Pros

The gift cards were so personalized and made our customers feel special.

Cons

Sometimes a little tricky to set up on a dashboard in one single sitting.

Review Source

BR

Brian R.  
Manager  
Retail  
Used the software for: 1-2 years

### "We've used repeat rewards for a year now. It has been very user friendly for the clerks to use."

June 19, 2017

5.0

Increased customer count.

Pros

It has been very easy to use. I like being able to access the customer rewards online and making any adjustments necessary. Haven't had any problems or issues with the program.

Cons

The only thing I don't like is in our computer system which is DBMS we have to enter the customer information twice.

Review Source

Response from Pro/Phase Marketing

June 20, 2017

Thanks for the review! If you have a rep at DBMS that you work with, we would love to speak with them on your behalf to see if they would be willing to revise how they built the integration so if so, please send our support team their contact info. If you need anything else, please do not hesitate to ask! We're here to help! -RepeatRewards

JH

Jeff H.  
Vice president  
Retail  
Used the software for: 2+ years

### "Wonderful experience"

December 6, 2016

4.0

We are in our infancy in customer rewards. The Repeat Rewards team has offered help at every turn. They always are ready for us at the next step in the journey. I would highly recommend them to any retailer.

Pros

The ease of use with the tablet is great. We do not have a POD system so the functionality is wonderful.

Cons

Sometimes the website and tablet do not have the same information.

Review Source

Response from Pro/Phase Marketing

December 14, 2016

Thanks for the review! We really appreciate it. -RepeatRewards

AJ

Alex J.  
Pharmacy Intern  
Pharmaceuticals  
Used the software for: 6-12 months

### "Incentivize Your Clientele With Ease"

January 25, 2017

5.0

In an age where technology is found in every person's pocket, coupons, discounts, and deals can be found at the push of a button or even via voice activation. That being said, providing your customers with the incentive to make purchases must be just as fast and friendly. RepeatRewards provides that experience to both the purchaser and the merchant. Having RepeatRewards has been an outstanding asset, and has certainly increased the sales of products over-the-counter.

Pros

The simplicity of the enrollment process

Cons

We have yet to encounter something we have disliked

Review Source

Response from Pro/Phase Marketing

January 26, 2017

Thanks for taking the time to post a review! We're glad you are enjoying our service and if you ever need anything- just give us a call! We are happy to help brainstorm ideas for your program and come up with promotions or marketing ideas you may want to consider with you! -RepeatRewards

MS

Mike S.  
Franchisee  
Food & Beverages  
Used the software for: 2+ years

### "Melting pot albany"

December 21, 2016

2.0

I would like to be able to use my list instead of paying again to do emails and offers. Also mailing certificates and not having a repeat reward app is old.

Pros

Reward system

Cons

Old using mail

Review Source

Response from Pro/Phase Marketing

December 23, 2016

Thank you for taking the time to submit a review- we will be reaching out shortly to make sure you are aware of some of the features you aren't currently using like the app for example so we can see if there's any changes you may want to make. -RepeatRewards

RO

Rebecca O.  
Manager  
  
Used the software for: 2+ years

### "Every time I have needed assistance everyone has been very helpful!"

May 31, 2018

5.0

Pros

The ease of use and the ability to change/update most of the information myself. I enjoy the insights that are offered so I can better see how my customers are spending their money. It is very easily trackable which is a must for us.

Cons

The bugs during the transition which were inevitable but still inconvenient. The fact that we can't change the pictures on our mailings without calling in to do so.

Review Source

Response from Pro/Phase Marketing

June 11, 2018

Thanks for the review and suggestions regarding changes you would like to see to how updates to campaigns are handled! Our team will review for a possible future enhancement as we are always updating our software and processes to better suit our customer needs. If you ever need anything at all- just ask! We are here to help. -RepeatRewards

TS

Thomas S.  
General Manager  
Retail  
Used the software for: 2+ years

### "Great Customer Retention Tool!"

February 10, 2017

4.0

I've used Repeat Rewards for over five years now and it never ceases to amaze me how much people respond to a "Rewards Program". The perceived value of the program is enhanced by having our own custom designed plastic card to issue them. Customers that have that card in their wallet generally come back...knowing their dollars are building toward their reward certificate. Those are dollars that would have gone to any of my local competitors. A major side benefit has been capturing the customer contact data to initiate mass mailings and blast emails. Overall it has been one of my better investments and continues to generate revenue for us month after month, year after year.

Review Source

Response from Pro/Phase Marketing

February 13, 2017

Thanks for the review! We're glad you and your customers enjoy the service and if you ever need anything at all- just ask! -RepeatRewards

AM

Alexia M.  
Marketing Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Customer Service has been great in answering all my questions. "

June 4, 2018

3.0

Marketing and loyalty program to customers.

Pros

Email Marketing is a great feature, especially the pre-built templates. Customer service has been great in answering all questions.

Cons

Platform can be a bit confusing at first, thankfully customer service is very quick to respond and answer all questions.

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thanks for the review- we really appreciate your feedback! Our support team will be reaching out to see if there is anything we can do to assist in clearing up any questions about the platform or to see if you have any suggestions for how we can improve- we are always making updates based on customer feedback so would love to hear yours. -RepeatRewards

KV

Kathryn V.  
Certified Pharmacy Technician  
Pharmaceuticals  
Used the software for: 6-12 months

### "Great way to draw in customers"

June 7, 2018

5.0

Discounts- and drawing potential customers in.

Pros

The perks for the customer! after reaching 100 points and Double Point Days are great ways to get customers to purchase products.

Cons

When it doesn't communicate properly with point of sale. And points don't get recorded. We have to enter them manually online.

Review Source

Response from Pro/Phase Marketing

June 12, 2018

Thanks for taking the time to submit a review! A member from our support team will be reaching out shortly to see if they can assist with the occasional issues you noted regarding the POS communication. If you need anything, please do not hesitate to ask. We are here to help! -RepeatRewards

JN

Jessica N.  
Marketing and Design  
Restaurants  
Used the software for: Less than 6 months

### "Loyalty and Gift Card Review"

February 2, 2017

4.0

Overall my experience with Repeat Rewards has been wonderful. There is a tremendous amount of support and the quality of support is unparalleled. My only complaint thus far would be the Ease of use and the features and functionality. I wish that Repeat Rewards could integrate with our POS, but it seems like that is not feasible. I know that this is not because of Repeat Rewards, but if I could change one thing of the service, that would be it. Last, the features & functionality could be a bit easier to understand on merchant services. I think that the layout and explanation of the features and functions could be improved a bit. I am certain that our company has not even brushed the surface of the features that Repeat Rewards offers. This is mostly because we are so busy in day to day operations that we lack the time to fully educate ourselves on it's function.

Pros

The support and the functions and services

Cons

That it won't integrate with our POS and the lack of training provided for management for the successful delivering of the product.

Review Source

Response from Pro/Phase Marketing

February 3, 2017

Thank you for the review! We do offer phone training sessions so someone from our Customer Support team will reach out to you to see if we can coordinate some time(s) to train with your team soon. I also want to note that we are in the process of updating the merchant portal and adding a dashboard so we'll keep you in the loop as those updates become available! -RepeatRewards

DS

Dori S.  
Owner  
  
Used the software for: Less than 6 months

### "This program is user friendly, easily understood, and a great asset to my company."

May 31, 2018

5.0

Pros

The ease of use and how simple it is set up for other staff in my company to use. Customers are able to log in and check their stats easily as well as my employees. Entering rewards is simple too.

Cons

Cannot enter more than 1000 points for one customer per day. Do not like the fact that I cannot create my own rewards emails/design incentives for my customers and must use templates already set with discounts.

Review Source

Response from Pro/Phase Marketing

June 4, 2018

Thanks for taking the time to write a review! We're glad you are enjoying using the program! A member of our support team will be reaching out with some alternatives for customizing emails as we do have other options available that we can discuss, we also do allow larger point totals to be entered for a member in a day so we will be reaching out to clarify and see if we can assist so you'll hear from us soon. Thanks! -RepeatRewards

CS

Cheryl S.  
office manager  
Retail  
Used the software for: 6-12 months

### "Excellent"

June 1, 2018

5.0

Pros

We like how it integrates with our pharmacy system and engages the customer to participate with the pharmacy

Cons

So far we have no problems with the software being user friendly and customers have no problem using

Review Source

Response from Pro/Phase Marketing

June 4, 2018

Thanks for the review! We're glad you are pleased with the program and if you ever need anything please do not hesitate to ask- our support team is here to help! -RepeatRewards

BE

Bridgett E.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A work in progress"

March 20, 2017

4.0

Customer support has be outstanding! We are using RepeatRewards to reach out to our customers and tell them thank you for shopping local. I wish that the email rewards had a bar scanner , to make it easier to redeem for our employees. But otherwise, we are getting use to the process of checking our RepeatRewards platform daily for bad mailing addresses etc. Is there an app for dashboard management? I am sure there is A LOT more that can be done as I get more comfortable with the platform. Thank you customer support for your patients and for helping me along the way. Our customers are LOVING the rewards, and it sure better than our own internal program we used prior. I definitely see people coming back just to use their coupon.

Pros

brings people back and lets me know when I have a bad address. This is a great way to clean up our files.

Cons

It takes a person to manage and, not a plug and play

Review Source

Response from Pro/Phase Marketing

March 21, 2017

Thanks for the review! We are coming out with some features to make program management more easily done on the go and we do have some alerts currently that you can sign up for as well. I will have one of our Support Specialists get you that info and we will keep you in the loop on the new features too! -RepeatRewards

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