# Bloomfire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bloomfire the right Knowledge Management solution for you? Explore 254 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131501/Bloomfire/reviews --- Bloomfire 4.4 (254) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bloomfire Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews DM Dezeray M ConciergeHospitality, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I like how you can search any venue in your company and get the information of that venue; Contact information, age range allowed, hours of operation, detailed descriptions and photos of venue, cuisine types, dietary restriction accommodations, ect...“ December 18, 2023 TB Tony B Office Support Specialist IIAccounting, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “As far as I can tell, the change requests go to a black hole and it's been literally years and I'm the only one who can see my edits to my article.“ January 16, 2024 LE Loretta E Tax Pro Tier 2 LeadAccounting, 10,001+ employeesUsed the software for: More than 2 years. “Our company uses this product as the information bible we have been building it up for years and this is used daily with all our agents and it is a very easy and effective way to get the info you need and if the info is not there that is an easy way to add it.“ July 11, 2023 EI Ester I QA coachConsumer Services, 201 - 500 employeesUsed the software for: More than 2 years. “maybe because english is my second language but it took me almost 6 months to get used to how to search things and find things on it.“ August 7, 2023 Megan G Chief Marketing OfficerRetail, 10,001+ employeesUsed the software for: 1-2 years. “I started using Bloomdire since last year, at first I was a bit skeptical, but I realized that it is one of those platforms that makes your work easier, especially when searching for information and making decisions, I really like the interface it is Easy to use and the search function is efficient, Bloomfire significantly simplifies the search for information in our marketing department.“ August 15, 2023 AB Alexandra B Training CoordinatorFood & Beverages, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We weren't successful in connecting it to Salesforce but we found it wasn't necessary for our operations.“ August 10, 2023 AM Anusha M Business Process LeadPharmaceuticals, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The 2 key things that can make the platform even better are, the bulk upload option and the deeper access restriction options.“ August 24, 2023 TB Tony B Office Support Specialist IIAccounting, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I don't know if it's Bloomfire or my company's implementation of it, but searching for a knowledge base article is an absolute disaster.“ January 16, 2024 ## Showing most helpful reviews Showing 1-25 of 254 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary C. Director, Market Research Non-Profit Organization Management Used the software for: 6-12 months ### "Easy to use" November 13, 2020 5.0 Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important. Pros It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool. Cons I wish I could edit docs in the tool. But there are few cons that we have found at this point in time. Alternatives considered [Enverus](https://www.capterra.com/p/115233/MarketView/) Reason for choosing Bloomfire Video transcription, Google type search function, price Review Source AL Alexis L. Sr. Manager of Operations, Associate Support Consumer Services Used the software for: 2+ years ### "Bloomfire - Exceptional platform" September 6, 2023 5.0 Overall, we needed a knowledgebase that was better for our department. Our previous KB was a bit of a mess and very difficult to search or find any basic information. Bloomfire has been an amazing change! I would choose them everyday. Pros Key aspects: searchability, how it looks, and organization features. Cons I feel that the reports could be enhanced. We would like to pull data easily such as documenting if/when people are logging in. Right now the process is extremely manual (you have to look at each person individually). However, customer service has been wonderful in assisting us in this. Additionally, it would be amazing to update some of the formatting options. The bulleting in particular can be very finnicky. Alternatives considered [KnowledgeOwl](https://www.capterra.com/p/132902/KnowledgeOwl/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Bloomfire Bloomfire felt like the better fit. Additionally, the other products/platforms seemed to be more of an integrated ticketing system which we already have. Review Source TB Tony B. Office Support Specialist II Accounting Used the software for: 2+ years ### "I mean, if you really hate SharePoint" January 16, 2024 3.0 One of my company's top knowledge base articles is titled "How to Search in Bloomfire" - actually we don't call it Bloomfire we call it our own internal name to stay on-brand even internally. It describes how to perform a boolean search such that you filter out the detritus that it pulls up even if you search for an article's exact name. Also, you can be part of different access groups within Bloomfire, which allows you to keep some entries company-wide and others restricted to management or tech support. If you want to post an article in multiple groups, it actually produces multiple links which do not reference one another. So if I have access to an article in Group A and it's also in Group B, and I send someone in Group B the link that shows up on my computer - they can't open it. The software isn't smart enough to go "Ah, yes. That's the same article as the one you have access to. Let me direct you there." It should just be one link with permissions attached to it - you can open it or not. Instead it's several links, permission-specific and therefore overly complicated. Also, if you try to link articles with hyperlinks as a wiki, you better be sure that everyone is using the same links. We also have a moderation team to sort of make the final judgement on what gets posted. My company did not hire subject matter experts for this position, so those of us who want to submit an article have to let it go through a convoluted approval process. And what if my article gets approved, and I am the author, and I decide to change it? As far as I can tell, the change requests go to a black hole and it's been literally years and I'm the only one who can see my edits to my article. Again, I think some of these have less to do with the product and more to do with my experience with my company's implementation of the product, so hopefully it will give you an idea of what not to do. Pros Bloomfire is one of the few systems that my company uses that has not yet had a massive outage. It seems like it's fairly customizable. Cons I don't know if it's Bloomfire or my company's implementation of it, but searching for a knowledge base article is an absolute disaster. Review Source VR Verified Reviewer Head of Guest Insights Food & Beverages Used the software for: 6-12 months ### "Bloomfire is THE platform (and partner) for expanding the use of our data" July 28, 2023 5.0 Took our team to the next level. Love it. Pros Easy to use - for uploading and downloading content Cons Nothing really, but to get the most out of it you really need a plan for organizing the content. Their team helps with that, but it's not something you can just do and forget about - you need to constantly be thinking about how to maintain the content. Alternatives considered [Market Logic](https://www.capterra.com/p/153840/Market-Logic-Software/) Reason for choosing Bloomfire Bloomfire was simpler, cleaner, promised a faster setup, and was less expensive. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) SharePoint does not provide any of the essential features that make Bloomfire hum - the searching and controls were too complex, the interface was not intuitive, I could go on. Review Source AM Anusha M. Business Process Lead Pharmaceuticals Used the software for: 1-2 years ### "Happy with Bloomfire existing Functionalities" August 24, 2023 4.0 it's been a year with Bloomfire and the initial migration process was pretty smooth and we are enjoying using the platform.The 2 key things that can make the platform even better are, the bulk upload option and the deeper access restriction options. Pros The search features and the capability to have the blogs/ articles created within it.The archival system and the version controls are the best ever features.. Cons having 2 links created for the same post when it is mapped under 2 groups. Alternatives considered [Tallium](https://www.capterra.com/p/134867/Tallium/) Reason for choosing Bloomfire We were impressed with the simple search functionality and the user-friendly navigation. The whole set up was readily available which made us choose Bloomfire and launch it in no time. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) To have a better searching experience and better universal tagging capability Review Source bS barbara S. Presidnet Staffing and Recruiting Used the software for: 2+ years ### "Boomfire review" July 10, 2020 3.0 Not much Pros I can't say because I find the site cumbersome to use. Cons It is very discombobulated in terms of being able to find an item or article. Articles show up helter skelter in most cases An alphabetical listing would make much more sense. In our site, the most recent articles appear first, which is nice but a lot of what is in our Bloomfire account if for reference purposes. There should be an optional way to view articles--1) the current way things show up and 2) an alphabetized listing Review Source Response from Bloomfire July 14, 2020 Hi Barbara, we currently provide the ability to sort articles by publish date, update date, alphabetical, or by popularity. These sort options are available on the homepage and search results screen. If you have any other product questions, please don't hesitate to contact Bloomfire Support. BH Bernhard H. Business Coach Management Consulting Used the software for: 2+ years ### "Easy to use" July 15, 2020 5.0 We use it to house all of the information for a product that I license. We share information across the user base, add articles and find relevant information about using the tools that we license. Pros Very clear navigation, you know where to find what you are looking for Cons Sometimes I have a hard time finding older articles and get mixed up with new and old material when I am looking for a specific piece of informaiton Review Source Megan G. Chief Marketing Officer Retail Used the software for: 1-2 years ### "Bloomfire - faster searches and better collaboration" August 15, 2023 4.0 Bloomfire makes it easy to Collaborate with other users on posts, streamlines processes, saving time on multiple projects. It has proven to be an invaluable resource for managing paperwork and staying up to date on implementations, making workflow easier and more efficient. Pros I started using Bloomdire since last year, at first I was a bit skeptical, but I realized that it is one of those platforms that makes your work easier, especially when searching for information and making decisions, I really like the interface it is Easy to use and the search function is efficient, Bloomfire significantly simplifies the search for information in our marketing department. the platform enables quick access to the information you need with just a few clicks or searches, surpassing traditional web searches in speed and reliability. Cons Bloomfire is a software with useful tools, but it is not easy to understand for new users, it needs to be more intuitive so that the learning process does not take a long time, another aspect that needs to be improved is to be more open to customization, so that Users can adapt them to their needs. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[Jostle](https://www.capterra.com/p/130784/Jostle/)[Confluence](https://www.capterra.com/p/136446/Confluence/)[monday.com](https://www.capterra.com/p/147657/monday-com/) It is more specific to my needs. Review Source Elise D. Senior Knolwedge Manager Marketing and Advertising Used the software for: 2+ years ### "Enables employees with a trove of knowledge" July 15, 2020 5.0 Pros I love how Bloomfire empowers everyone in our company to contribute to our knowledge base and interact with each other's contributions. The community features - commenting, liking, thumbnails - are key to creating that community feel. And it makes such a difference day-to-day to have a single source of truth for our organization. Also, you can't beat Bloomfire staff. Everyone I've interacted with from customer success to product to engineering has been top notch. They are responsive to immediate support needs and they evolve the product based on customer feedback. Cons Some employees find the navigation and search to be challenging. There are some things we need to change about our own implementation to address these issues, and we look forward to future product updates as well. Review Source Per O. CMO Management Consulting Used the software for: 2+ years ### "Bloomfire'd up!" June 7, 2023 5.0 Pros I am use Bloomfire daily, it is an excellent knowledge repository for us. Cons It requires a good, systematic approach to group, organize and find items Review Source PC Paige C. Chief Learning Officer Executive Office Used the software for: 2+ years ### "Sharing Knowledge On Demand" June 7, 2023 5.0 Chief Outsiders uses Bloomfire to ensure our fractional Chief Marketing Officers and Chief Sales Officers can gain knowledge from each other as rapidly and easily as possible. Our clients get the best outcomes from us when we leverage the power of our Tribe of seasoned marketing and sales professionals, and Bloomfire makes it easy to collaborate and learn from each other - at the moment when a client situation calls for it. As a result, we can get the information we need to do a great job for a client on demand, as needed. The Bloomfire search function is essential to that expeditious learning process. Pros Bloomfire’s search functionality works infinitely better than the folder/file structure of alternatives. Search does not require an understanding of the filing structure, so all users can benefit without the need for training on filing nomenclature and structure. Bloomfire makes it easier for our 110+ fractional Chief Marketing Officers and Chief Sales Officers to learn from each other as a result. Cons I would love to see an integration between Bloomfire and Dropbox so that documents in Dropbox could be read by the Bloomfire engine without actually having to be moved into the Bloomfire database. Review Source EI Ester I. QA coach Consumer Services Used the software for: 2+ years ### "it takes time to get used to learn how to search and find answers " August 7, 2023 4.0 maybe because english is my second language but it took me almost 6 months to get used to how to search things and find things on it. Pros I love the main page and how you can change it to tailored it to our needs Cons sometimes it is hard to remember where the answer is and the search button and the tags are just too much. you really need to remember some key words for the search Review Source SA Sabrina A. FVP, Director of Training Financial Services Used the software for: 1-2 years ### "Best knowledge sharing platform out there!" July 25, 2023 5.0 Amazing! Would highly recommend Bloomfire to anyone. Professional and knowledgeable with every team and support person we were in contact with. Seamless migration from legacy system. Pros Hands down, nothing compared to their powerful search engine, AI, and deep indexing capabilities. Cons Honestly, love the application that I cannot think of anything I dislike! Review Source MG Marcella G. Senior Director Financial Services Used the software for: 2+ years ### "Amazing easy to use platform " June 13, 2023 5.0 Really great! Easy to use and very intuitive! Love teaching people to fish instead of giving them the fish! Pros Bloomfire is an amazing tool! We were using Sharepoint and it was clunky for saving and sharing. Adding Bloomfire to our toolbox has really helped make our team more self sufficient and allowed people to be more resourceful when they need information. Cons Really easy to use no suggested updates Review Source SB Siddharth B. Senior Associate - Knowledge Management Pharmaceuticals Used the software for: 6-12 months ### "Bloomfire" August 17, 2023 3.0 Lot of advanced features and also basic features are missing in the platform. Pros Robust search functionality is the most liked feature on Bloomfire. Cons No advanced features. No API integration. Review Source JM Jessica M. Specialist Computer Software Used the software for: 2+ years ### "Frustratingly difficult" July 10, 2020 2.0 Frustrating Pros I like the idea of series, but the search is so terrible you can't find the series you need. Cons It's impossible to find the article you're looking for. Unless you know the exact full title, you'll never find what you're looking for with keywords. Review Source Response from Bloomfire July 14, 2020 Hi Jessica, we're sorry to hear about your experience. Our search algorithm factors in more than just the title, such as: search term frequency, contribution type, popularity, search term location, and much more. You can also boost content in your search results by using your category structure or by adding tags. We also provide the ability to highlight community content as "current", so you know if information is still relevant. We'd be happy to work with you to improve your experience with Bloomfire. You can also contact us at Bloomfire Support. VK Veronica K. Community Manager Marketing and Advertising Used the software for: 1-2 years ### "Best Knowledge Management Platform!!" September 12, 2023 5.0 Pros Working with Bloomfire has a been such a delight! Their team, features, functionalities and team support has greatly supported my work as a Community Leader on my team at company I work with. It's such a great Knowledge Management tool for companies! Cons I don't have much to say about what I least like about Bloomfire. Review Source RB Rob B. VP of Customer Support Marketing and Advertising Used the software for: 2+ years ### "Good General Product" January 24, 2017 4.0 It is a nice platform. Sometimes it is hard to follow. Update changes are a little too extreme sometimes where it is hard to catch back up to the content you are seeking, especially for those who only enter it periodically. Keep the updates to a minimum, and don't change just for the sake of change to refresh. Keep the controls simple and in the same place. Eliminate the need for a new learning curve every time something changes. The product is good, and the information is still there, but the searching and viewing gets more and more difficult with too frequent of changes you don't quickly recognize... and I am in it everyday! Maybe offer a classic view, along with your updated views when you feel the need, like Salesforce did. Change for the sake of change is not a positive thing for every day users. The updates are too frequent and clumsy. Pros The search tool, and how it brings up all related material to peruse. Cons Constant little adjustments in the editing and viewing field confuses daily operations. It loses it intuitiveness and speed and ease of use. Review Source HM Hugo M. DOM Mod Religious Institutions Used the software for: 1-2 years ### "Bloomfire is the best for all type of organizations" August 28, 2023 5.0 Global family Koinonia, relation and sharinf resources Pros All features are very easy to use, is eays to access from the App or web, is cheap, is fast, is key Cons Sometimes it move slow in the app and to search for info needed Review Source CG Carmene G. Knowledge Management Content Strategist Financial Services Used the software for: 6-12 months ### "Customized Customer Care" July 10, 2020 5.0 This software has grown with changes and adjustments we have to make along the way. The team we have at Bloomfire supporting our requests and walking us through what's up and coming has been nothing short of stellar. Sure we've had some glitches, but if they get wind of them they're right on it and ensuring that the adjustment is everything we were hoping. Otherwise, they're back to the drawing board to make it happen, in due time. Pros Bloomfire has meet every request we've asked of them. The evolution of customization they have offered us is truly above and beyond, especially during these times. Things just get better and better with time. Cons I think there's been some frustrations in wanting it to be an exact or close replica of what more popular search engines are within our Enterprise. It's wishful thinking, right? No. The reality is when you voice your wishes to Bloomfire they come so close you honestly wonder do they sleep? Review Source Response from Bloomfire July 14, 2020 Thanks for your review, Carmene! SSFCU has been a great partner and we look forward to continuing to work together. OS Oksana S. Carrier Sales International Trade and Development Used the software for: 1-2 years ### "I enjoy Bloomfire!" June 7, 2023 5.0 Overall they are great! Pros Bloomfire is like google for my company I love it! Cons It's hard to look up other members. But it's not6 extremely necessary Review Source LV Luis V. Manager, Client Results Outsourcing/Offshoring Used the software for: 1-2 years ### "Double thumbs up!" January 24, 2017 5.0 My company uses this software across all of our key clients and we have seen excellent results. Being in a virtual environment, we strive to provide a great sense of community to the businesses that need help in understanding policies or procedures or those that need extra guidance on specific topics. We are able to create this environment using Bloomfire, thanks to the great features & functionality. We upload videos, have different series that can be quickly accessed by looking for certain tag lines and are able to use the space to recognize individuals who are excelling in their client project! We love this product and our clients do too. Pros The functionality and how easy it is to use on a daily basis. We are able to customize the product to fit each client's need so it can be as robust or minimalist as we need to fit their needs. Cons When in the administrator mode, we sometimes have trouble when doing multiple uploads and/or edits of contents. Site may freeze and causes re-work. Review Source DB David B. Reg’l. VP Wholesale Used the software for: 2+ years ### "Positive review" July 10, 2020 5.0 Pros Bloomfire allows our teams to mine the collective knowledge of the entire company. Cons Overall pretty good tho’ I’m not real good at using the search function. Review Source Response from Bloomfire July 14, 2020 Thanks for your review, David! We're glad to hear you've had a positive experience using Bloomfire to access your company's collective knowledge. In terms of using the search function, you may find this article in our Help Center useful for improving your search results: https://help.bloomfire.com/posts/3474874-factors-that-affect-search-results wJ wanita J. Counselor Higher Education Used the software for: 1-2 years ### "School counselor review" September 13, 2023 4.0 Pros The ease of navigation when i need to find documents Cons The format has changed from last school year so it has been an adjusment Review Source KA Kevin A. Business Change Manager Sr. Insurance Used the software for: 6-12 months ### "Bloomfire Rocks" September 26, 2023 5.0 Very easy to use and I really like the search feature Pros The search feature allows users to search and retrieve information within the site. Very useful Cons As I have only used Bloomfire for aa short period, I have no opinion at this time Review Source Talk to a Capterra advisor for free and get results within 15 minutes.