# Page 3 | Chargebee Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Chargebee the right Recurring Billing solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131433/Chargebee/reviews --- Chargebee 4.2 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 19th, 2026 # Page 3 - Reviews of Chargebee ## Showing most helpful reviews Showing 51-75 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nuno L. CEO, Co-Founder Computer & Network Security Used the software for: 1-2 years ### "Our perfect subscription manager" November 2, 2018 5.0 Pros We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say. Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor. Cons The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform. Review Source VR Verified Reviewer CEO Internet Used the software for: 2+ years ### "To be avoided, it will cost you LT!" November 20, 2020 2.0 Pros Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took Cons Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else. Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! ) First chance we get, we get away from this scamming company! Alternatives considered [Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Zuora](https://www.capterra.com/p/84232/Z-Billing/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[GoCardless](https://www.capterra.com/p/156081/GoCardless/) Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Code quality is terrible. UI is confusing. Full of bugs." January 19, 2022 1.0 A total disaster. Spent over 2 months trying to get everything working, but I kept hitting bugs and problems. Pros The backend code looks nice, but the frontend is a disaster. Cons Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad. Alternatives considered [Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/) Reason for choosing Chargebee I should have done more research. Chargebee is a 'unicorn' with 300 million dollars. I don't know what they spent the money on, but obviously not the code. It's all marketing and hype. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) I don't like Wordpress or PHP and wanted something more modern. Unfortunately Chargebee's code is old and crusty and worse than Woocommerce. Review Source VR Verified Reviewer CFO Financial Services Used the software for: 2+ years ### "Just Stay Away" June 24, 2020 2.0 I do not recommend them to avoid at all costs sign up for the free trial and process your first $50k free then move on to another company.software because once you start making money they will ask for a percentage of the money you collect. WHy do they think they are supposed to get paid a percentage of our moneyy? Pros The software is compatible with zapier which makes it easy to connect to other apps. or programs. Cons This company is based in the Philippines so the customer support for US-based customers is almost nonexistent. The online chat support is a complete joke because they just enter in "tickets" and never one ever follows up with you regarding an issue or concern. Once I sat down to track the payments that were being processed and the payments "could not authorize payment" but the system was marking the payments as paid. So customers are confused as too why they got an email says they paid but no payments removed from their account. The revenue story is unreliable and I have had to hire someone just to go inside of Chargebee to make sure the payments actually processed. Can you imaging hiring someone to double-check software? Review Source Max S. Director, Customer Success Computer Software Used the software for: 2+ years ### "Basically, perfect in all aspects" January 24, 2019 5.0 We're ourselves are SaaS product, and use Chargebee as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans. I couldn't name another product that I would be that happy with as I am with Chargebee. Pros \- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need - Great API & integration support - Very powerful analytics (especially with RevenueStory) - Awesome support - A very, very carefully and thoughtfully planned interface with a deep understanding of the user. Cons I faced literally two issues through the course of 6 years using Chargebee in production. Review Source gP giulio P. Software Developer Computer Software Used the software for: 6-12 months ### "Chargebee experience" April 27, 2022 5.0 Pros It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect! Cons Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you. Alternatives considered [Paddle](https://www.capterra.com/p/173382/Paddle/) Switched from [Patreon](https://www.capterra.com/p/230186/Patreon/) Patreon was hard to integrate as a developer. Review Source JD John D. Software Developer Research Used the software for: 1-2 years ### "Chargebee: A Billing Solution that Has Effective Features" April 1, 2024 5.0 Pros I like the effective features of Chargebee. Chargebee has been reliable when it comes to billing. Cons Chargebee has effective features . No dislikes for Chargebee. Review Source Alister R. Director of Product Innovation Computer Software Used the software for: 6-12 months ### "easy subscription management software" January 19, 2018 4.0 managing payments on saas product. using for invoicing and planning Pros nice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well. Cons payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform. Review Source Response from Chargebee October 24, 2018 Hey Alister, Thank you for your review :) We¿re happy that you find our product features useful. Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration. Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to support@chargebee.com) . We will definitely help you with the set-up process. AP Aurora P. IT Expert Consumer Services Used the software for: 1-2 years ### "Chargebee: A Brilliant Revenue Growth Management Software" April 8, 2024 5.0 Pros The impressive capabilities of Chargebee has been making it a reliable revenue growth management software. It has been so impressive. Cons I like the impressive features of Chargebee. No dislikes for Chargebee. Review Source MB Mario B. Operaio Farming Used the software for: Less than 6 months ### "Software nella media " January 25, 2024 4.0 Esperienza nella media il software presenta problemi che danno fastidio durante il lavoro che svolgiamo Pros Mi piace del software la parte contabile con molte possibilità di avanzamento ma a dei problemi Cons A dei problemi di gestione nei pagamenti che andrebbero sistemati Review Source VR Verified Reviewer Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "It's worth exploring" August 1, 2023 5.0 It is a good platform for automating payments. The platform has good documentation available, but setting it up without prior experience can be challenging. It can handle both simple processes and more complex workflows. Exploring this platform is definitely worth it. Pros It seems like good solution for many needs, from recurring billing to payment management, Chargebee can be a valuable tool. A good plus is that there is no need to build our solutions from scratch and several integrations are available to streamline the workflow. The big advantage is reducing the amount of human processing since all information is inside the platform. Cons The UX can be improved and it can take some time to understand how to use the several option. Review Source MW Matt W. CEO Information Technology and Services Used the software for: 1-2 years ### "Excellent product and service" August 30, 2022 5.0 It's been great to have more than an API as our billing provider. CB is a true partner. Pros Chargebee makes it painless to manage subscription billing on top of a payment processor or gateway, along with a modern interface from a team that "gets" SaaS. But the best part is their attention to you as a customer and their willingness to meet or exceed your expectations repeatedly. As a startup, this is invaluable. Cons As with any critical service, there are occasional data migrations or updates that must be navigated, but the CB team has always made this as easy as possible. Review Source Hardik M. Team Leader Information Services Used the software for: 2+ years ### "Best SaaS subscription billing platform" December 13, 2022 5.0 Pros I have been using Chargebee for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick. Cons Some of configuration is complex to understand. But thier customer support is quick to help us. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Review Source Peter S. Head of Finance & Analytics Computer Software Used the software for: 1-2 years ### "Reliable recurring billing platform" September 13, 2018 5.0 Pros Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again. Cons Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system. Review Source Response from Chargebee October 24, 2018 Hi Peter, Thank you for your review :) We do have a feature called Consolidated Invoicing that provides the functionality to consolidate and send out a single invoice for multiple subscriptions of a customer. We will send out a detailed email to you on this feature at the earliest. Gina S. Process Management Analyst Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "It helps our billing." March 3, 2024 5.0 Pros We have 2 months with this free version and we have automated the invoice in some departments, we continue to link other systems and we are ready to purchase a license. Cons At first I did not trust this software, but if we have automated many invoices, we are on the way to a new version to move forward with more data. Review Source VR Verified Reviewer Client Relationship Manager Computer Software Used the software for: 6-12 months ### "Chargebee" July 29, 2020 5.0 This is the first software that I have used and I found it very easy to learn. I spent a morning going thorugh and learning the ropes and was an expert by the afternoon! Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once. Pros Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too. Cons With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base. Review Source DA Dave A. Marketing Operations Manager Marketing and Advertising Used the software for: 6-12 months ### "Very competent billing and subscription management product" September 30, 2021 4.0 The ability to measure and track ARR for a Saas product is critical to our success. The fact that it integrates with Salesforce means that we can be confident we have an accurate view of our customer's accounts. Pros Chargebee has plenty of features that will ensures the platform can accommodate our product as it grows. Cons Lot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more. Review Source Kirti V. Chargebee Information Technology and Services Used the software for: Less than 6 months ### "Enabling Businesses to Monetize their Subscription Models Effectively" February 16, 2023 5.0 Additionally, Chargebee's customer support and documentation are well-regarded, with many users praising the company's responsiveness and helpfulness in resolving any issues or answering questions Pros Streamline your subscription management with Chargebee's all-in-one platform,Chargebee's powerful billing and revenue automation features make subscription management a breeze,Get paid faster and grow your business with Chargebee's flexible payment options Cons Chargebee's revenue recognition capabilities give you accurate insights into your business's financial health. Review Source FN Felipe N. Analista IT Information Technology and Services Used the software for: 1-2 years ### "Chagebee solucion para facturación " May 15, 2023 5.0 Pros Ha sido un aplicativo muy útil para el área de pagos y facturación de la empresa. Cons Se podría mejorar la interfas de facturación Review Source LM László M. CEO Computer Software Used the software for: 6-12 months ### "Excellent subscription management platform" October 24, 2019 5.0 Overall a very capable subscription management tool with great integrations and great support them! Pros Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields. Cons Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses". Alternatives considered [MemberMouse](https://www.capterra.com/p/133853/MemberMouse/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Chargebee Integrations is a big plus! Review Source Mark A. Head of Marketing Computer Software Used the software for: 6-12 months ### "Useful for user tracking" April 26, 2022 4.0 Satisfying and reliable until you try to get it to do more. Pros This gives me a better insight into what's happening with our software (with sign-ups, churn etc) than Google Analytics and other tools. Cons Some of the data is artificially limited - like you can only view through 1-8 days, 8-30 days, 30-90 days, 90-120 days...it doesn't make sense, and skews the data. Review Source Razvan G. Founder & CEO Information Technology and Services Used the software for: 1-2 years ### "Really ease the pain of implementing payment processing" February 13, 2019 5.0 Pros Really ease the pain of implementing payment processing. I have tried implementing Braintree without Chargebee and it was a nightmare. Cons I have nothing to complain. They are improving all the time and doing its job. Review Source VR Verified Reviewer Sales And Marketing Associate Marketing and Advertising Used the software for: Less than 6 months ### "Chargebee first hand experience review" April 21, 2023 4.0 Pros I like that it's simple to use and rich in features. It offers an easy-to-use user interface, good customer service, and is very configurable. Also, it works with any payment method and supports numerous currencies. Cons The setup process can be time-consuming sometimes, but still manageable. Review Source DR Daniel R. CPO Retail Used the software for: 1-2 years ### "Easy with many possibilities " June 3, 2022 5.0 Simple to set up and easy to use. Nice support for customers. Pros The implementation into our product and Slack. Statistic overview. It is very easy to set up customer and provide them also with info/status mails too. Cons To be honest, chargebee gives me more that I expected :D. Billing and subscription service was that what we need. And of course, the different types of mails notifications. Review Source TS Tina S. VP, Membership Services Veterinary Used the software for: Less than 6 months ### "Great for startups" April 19, 2022 5.0 Every interaction with them has been great. They are always friendly and helpful, responding in the appropriate amount of time based on the request. Pros It is really helpful to have a place to start with all the templates and architecture. I was able to configure everything myself with no need for a developer. Cons Although it is a good thing that you can't just go in and delete things, the "archive" function still shows the custom fields to choose from in the email templates. Later in time, someone else may not know not to use it. Reason for choosing Chargebee Overall they appeared to have all the things I needed to get started plus the fact that someone I work with said they had used them previously and found them to be easy to use and reliable. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.