# Page 2 | Chargebee Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Chargebee the right Recurring Billing solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131433/Chargebee/reviews --- Chargebee 4.2 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 19th, 2026 # Page 2 - Reviews of Chargebee ## Showing most helpful reviews Showing 26-50 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use cB cindy B. Revops Information Technology and Services Used the software for: 1-2 years ### "thanks chargebee for helping us manage our invoicing " November 20, 2025 4.0 Chargebee has been a strong backbone for our subscription operations. Once everything is configured, it runs reliably and gives us peace of mind on billing, revenue workflows, and reporting. The flexibility is a real asset, and support has been responsive when we needed assistance. Overall, it has helped us streamline our subscription management and scale in a more structured way. Pros I really appreciate it allows us to manage multiple entities under a single umbrella account. The structure is clean and intuitive, and it’s surprisingly easy to configure complex subscription setups. The level of customization is excellent: you can easily adapt billing, invoicing, and workflows to match your internal processes without relying heavily on engineering. Cons Some advanced configurations can feel a bit overwhelming at first. The platform is powerful, but navigating certain settings requires time and experimentation, especially when dealing with multientity setups or edge case billing rules. A bit more in-app guidance would make this even smoother. Review Source SS Serese S. Founder and CEO Information Technology and Services Used the software for: 2+ years ### "Decent Solution for a B2B Hardware and Software Company" October 22, 2025 4.0 Overall it is intuitive to use and it does everything we need. We only talk to them when they're trying to upsell us though. Pros That it can accommodate a fairly extensive product suite. We have hardware one time fees and software subscription, so it can be a little complex. Chargebee can handle it all. Cons Just little things. Figuring out how to add additional functionality. Not being able to charge customers at the end of the month. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Chargebee It was simple to use and it fit our budget. Review Source VR Verified Reviewer Accounts and Admin Accounting Used the software for: 1-2 years ### "Simple and Stress-Free Revenue Recognition with Chargebee" March 27, 2026 5.0 Pros I like that Chargebee automatically handles the billing and payment retries, as well as the communication with customers about upcoming payments. I like that it integrates with multiple different payment gateways, which allows us to accept a variety of payment methods. I like that I don't have to have a dedicated team of developers working on maintaining our own billing system. Cons It can be somewhat challenging to set up and grasp initially. The platform isn’t very beginner-friendly, so new users may need some time to understand how everything works before they feel comfortable using it. Review Source VR Verified Reviewer Director of Operations Information Technology and Services Used the software for: Less than 6 months ### "adds lots of time and effort compared to alternatives" January 2, 2025 2.0 SubscriptionFlow has less responsive support but it worked better Pros it kinda works and the user interface is has an attractive appearance compared to some others Cons \-rediculously long / incomplete implementation -very high cost compared to competition -poor financial reporting tools -poor visibility / access (too many buttons / pages to navigate to see important data) -poor scalability of account management -weak salesforce integration Switched from [SubscriptionFlow](https://www.capterra.com/p/197713/SubscriptionFlow/) poor customer service and technical support Review Source Response from Chargebee January 8, 2025 Hi, Thank you for sharing your feedback. We're sorry to hear about the challenges you encountered during implementation and use of the platform. Your experience isn’t the standard we aim for, and we want to help make it right. We would love to connect with you to help resolve the issues mentioned in your review, but because it was left anonymously, we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, please send me a note at reviews@chargebee.com and we will get that set up. JC Joel C. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Very Useful and Easy Payment System" October 25, 2024 5.0 Overall, I have had a great experience with Chargebee. In the early days, it did take some getting used to and there was lots to learn about it but now, I find it a great and simple system. Pros It's very easy to set up subscriptions. There are lots of checks when setting a subscription up so that you can check that everything is correct before sending it live. Checking and resending invoices and understanding credits is very simple which is great. Cons Adjusting subscriptions can be difficult. Often we have to cancel and reset up a subscription rather than simply editing the current one. Review Source MD Margaret D. Finance Computer Software Used the software for: Less than 6 months ### "Simplify my revenue reporting" December 12, 2024 4.0 So far, so good. the demo was excellent. Pros I liked that it simplified revenue reporting, deferred revenue, and allowed revenue projections. Cons I didnt like that once a hard close was done on a period, it was not simple to reopen that period - like for audit adjustments. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) automation, minimization of errors, better reporting Review Source TP Tess P. Customer Care Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Chargebee Review" November 26, 2024 5.0 Very good, smooth integration, no hiccups when completing online payments Pros I have used chargebee as a consumer, it has been very smooth and helpful when processing online payments and transactions Cons I haven't run into any issues with Chargebee Review Source GM Gina M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great platform " September 16, 2024 5.0 Pros The easy of using the organ for a new user Cons The over all set of and to speak with customer service Review Source SS Sneha S. Software Engineer Chemicals Used the software for: 1-2 years ### "Advanced Subscription Billing and Revenue Management" July 12, 2024 5.0 Pros It automatically handled a customer's plan upgrade, ensuring seamless billing without any manual intervention. Cons It took me a while to understand all its features and settings, which delayed its implementation into my billing system. Review Source Response from Chargebee July 18, 2024 Thank you for sharing your experience with Chargebee, Sneha. Your feedback is invaluable to us as we continue to innovate and enhance our platform. RG Rachel G. Product Specialist Information Technology and Services Used the software for: 6-12 months ### "Helps me run a smooth sales call!" May 7, 2024 5.0 Overall it's been very positive! Have always received help when needed, and as I have things set up, it runs smoothly and efficiently for my day to day workflow. Pros I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently. Cons It is difficult to navigate the setup and customizations when needed. Review Source SG Shaun G. Head of Product Apparel & Fashion Used the software for: 2+ years ### "A deeply regrettable & expensive experience" November 16, 2023 1.0 Our experience with Chargebee has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows. During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance. Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers. Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes. Fast forward to today, and we are still grappling with an open ticket from \[sensitive content hidden\]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers. To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior. The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly. Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case. If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling. Pros It is quite intuitive and easy to use. Cons The team at Chargebee has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful. Review Source Jo B. CEO Computer Software Used the software for: 2+ years ### "Great system, very easy for start ups" March 3, 2022 4.0 Despite not being able to afford many of the features our package is still totally fit for purpose and has helped our business grow since we were founded, and the cusotmer support is incredible. Pros This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription. Cons There are a lot of amazing features that you can only access with much more expensive plans. Review Source Response from Chargebee April 5, 2022 Thanks so much for your positive feedback Jo. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee. Mark D. CEO Computer Software Used the software for: 1-2 years ### "Everything is in there" February 3, 2022 5.0 Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's. Pros I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team. Cons It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it. Alternatives considered [Maxio](https://www.capterra.com/p/139751/Maxio/) Reason for choosing Chargebee Chargebee was more simple which suited are business. Chargify was good too. Conceptually they can address complexer issues but it also makes it harder to implement. They could also not support future billing. Switched from [Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/) Recurly was more expensive and could not give us a good deal to their enterprise plan as an existing customer. Review Source Response from Chargebee April 5, 2022 Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee. VR Verified Reviewer Associate Product Manager Computer Software Used the software for: Less than 6 months ### "great product with an even greater support team" March 2, 2024 3.0 Pros Chargebee has been instrumental in helping our software company's monetization team streamline development resources by automating payment collection, invoicing, email notifications, and subscription management. Additionally, Chargebee's customizable platform and support for 30+ payment gateway integrations have empowered us to experiment and iterate faster, adapting our monetization strategies to meet customer needs. The real-time SaaS metrics and analytics insights provided by Chargebee have been invaluable in understanding our subscription business's unit economics and making data-driven decisions for business growth. Furthermore, Chargebee's seamless integration with popular tools like Shopify, Squarespace, MailChimp, and Google Analytics has significantly enhanced our operational efficiency. Cons While Chargebee offers a comprehensive set of features, there is a slight learning curve involved in fully harnessing its capabilities. As a Product Manager, I had to invest some time in understanding the platform and its various functionalities. However, once familiarized, the benefits far outweigh the initial learning investment Review Source LS Liam S. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Accounting and financial management software that simplifies everything and saves us time" July 18, 2023 5.0 It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent. Pros I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training. Cons There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily. Review Source Gaurav P. Account Executive Information Technology and Services Used the software for: 2+ years ### "Excellent billing s/w for SaaS businesses." May 3, 2022 4.0 The business problem we are solving with Chargebee is managing our Subscription-based billing and invoicing. It has streamlined it very well for us, bar a few hiccups here and there. The support has been tremendous and it has overall been a pleasant experience. Pros I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other. Cons I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from Chargebee to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed. Review Source RH Ryan H. Owner Computer Software Used the software for: 6-12 months ### "Grossly incompentant" July 21, 2019 2.0 If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life. Pros Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical. Cons The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company. Review Source OA Oumaima A. research analyst Environmental Services Used the software for: Less than 6 months ### "Simplified Subscription Management and Billing" July 8, 2023 5.0 Assess whether Chargebee offers the necessary features and functionalities to meet my specific subscription management and recurring billing requirements. Consider factors such as the ability to handle different pricing models, automate invoicing, and integrate with other systems. Pros Chargebee automates the billing process for recurring subscriptions, saving businesses time and effort. The platform generates invoices, handles payment collection, and manages subscription renewals seamlessly. Cons I have found that Chargebee has a learning curve, particularly for users who are not familiar with subscription management or billing platforms. It may take time to understand all the features and functionalities of the platform. Review Source Ram V. Senior Account Executive Telecommunications Used the software for: 1-2 years ### "Great product and even better Customer Support" October 4, 2022 5.0 We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective. Pros We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day. Cons There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick Review Source VL Valentina L. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "Chargebee Impresses Me Due to Its Easy to Use Features" April 10, 2024 5.0 Pros Chargebee Is a billing tool that has effective features. Chargebee is reliable and simple to implement. It has great customer support team. Cons I do not dislike Chargebee at all. Chargebee has been brilliant. Review Source Brad H. Co-Founder Computer Software Used the software for: 1-2 years ### "Chargebee saved us a TON of dev time." October 3, 2017 5.0 Pros I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward. Cons I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure... Review Source DM Dale M. Head of Product Computer Software Used the software for: 2+ years ### "Subscription management you can rely on" September 14, 2023 5.0 Its been great to use Chargebee and we have absolutely no regrets about out decision. Pros The system is fast and provides a great development experience. Cons The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Chargebee We wanted flexibility with payment gateways and a tool dedicated to subscription management. Review Source SG Samuel G. CEO Financial Services Used the software for: 2+ years ### "Account renewal team is a complete disaster : hidden fees" November 30, 2023 3.0 Disaster on the invoicing and billing part in our case because of the overusage and renewal team Pros Great integration with Salesforce Great for multi-entities Many useful features and overall ok product Cons The renewal team will rip you off : they will charge overusage fees (Over 12K per month on a 3K /month contract) with 0 notification sent, 0 approach from the account manager. Once you try to renegociate, they don't want to use the overusage fees (36K in our case) to pay off the new contract. Never had such an experience with any saas and we consume hundreds of them Review Source keval V. developer Information Technology and Services Used the software for: 1-2 years ### "Best tool for billing and recurring " December 23, 2022 5.0 Pros As a business owner, I know how hard it is to manage the bill. Chargebee makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular. Cons I don't have any complaints at this time. Review Source HR Heiko R. CFO Computer Software Used the software for: 1-2 years ### "SaaS Billing Tool für Massengeschäft" August 30, 2023 3.0 Top Lösung für Massengeschäft ala Netflix oder Spotify, daher für teilweise individuelles B2B Geschäft nicht optimal. Großer Funktionsumfang der aber auch seinen Preis hat. Mit dem Support sind wir nicht immer zufrieden. Pros Die Automatisierung und Integration in Zahlungsabwickler wie Stripe funktioniert gut. Top Auswertemöglichkeit für die gängigen SaaS KPIs. Cons Für unser B2B Geschäft ist die Individualisierung der Abos nicht ausreichend. Außerdem sind die Prognosefunktionen für Umsatz etc.nicht gut. Reason for choosing Chargebee Empfehlung von Kollegen. Gute Llsung für Customer Self Service. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.