--- title: "Zoho Connect Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho Connect Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/131427/Zoho-Connect/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Zoho Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Connect ## What is Zoho Connect? Zoho Connect is a modern intranet solution and employee experience platform that unifies people, resources, & the apps they need. With Connect, users can hold real-time discussions, share ideas, create collaborative team spaces, recognize & appreciate each other's work, manage work plans, build a knowledge base, publish customized apps, contact the right people, manage schedules with events, & more. Connect also provides a community option to collaborate with partners, clients, or other players. ## What is Zoho Connect used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Productivity](https://www.capterra.com/productivity-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 73 user reviews Reviews sentiment Positive 85% Neutral 11% Negative 4% Starting price $1 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoho Connect?[Manage this product listing](https://www.g2.com/products/zoho-connect/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho Connect 4.3 (73) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $1 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (66) Ease Of Use 4.0 (90) Value For Money 4.1 (56) Value For Money 4.2 (48) Customer Service 3.9 (54) Customer Service 4.0 (79) ## Zoho Connect alternatives [4.5 (89)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (38)](https://www.capterra.com/p/176777/Happeo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Zoho Connect Overview ### What problems does Zoho Connect solve? Zoho Connect solves scattered team communication, fragmented project information, and unclear task ownership by bringing chats, groups, files, calendars, kanban boards, manuals, and assignments into one workspace. Project managers, remote teams, training coordinators, and IT departments benefit from real-time coordination, documented procedures, deadline tracking, and organized issue requests. Answer based on 33 reviews Overview ### Which roles and teams benefit most from Zoho Connect? Zoho Connect is most used by executives, business owners, managers, and project teams coordinating internal communication and day-to-day work. Project and product managers track initiatives and share updates, while marketing, business development, training, and administrative teams organize announcements, documents, employee discussions, and cross-department collaboration. Answer based on 66 reviews Overview ### What company size and specific industries is Zoho Connect built for? Zoho Connect is designed for small businesses, startups, nonprofits, public administrations, freelancers, contractors, and both mid-sized and large enterprises. It suits organizations and independent professionals that need a workplace collaboration tool across a wide range of company sizes and sectors. Features and Usability ### What are the key features of Zoho Connect? Zoho Connect includes core team collaboration features such as real-time chat, groups, forums, and @mentions, alongside file sharing and document management. Reviewers frequently discuss task management with Kanban boards, calendars and event scheduling, plus role-based permissions for controlling access to conversations, content, and communities. Answer based on 33 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho Connect offers a free version and starts at $1 per user/month for Enterprise Internal Network, with a 25-user minimum; annual billing is $10 per user/year. Ultimate Internal costs 3 per user/month, while External Network is 115 monthly flat rate. Reviewers cite free-tier storage and feature limits, plus occasional pricing concerns. Answer based on 20 reviews Integrations ### Which third-party tools and platforms does Zoho Connect integrate with? Zoho Connect integrates with 8 third-party tools, including Asana, Box, Dropbox, GitHub, Google Calendar, Google Drive, OneDrive, and Zoho Projects. These integrations cover project management, file storage, development, and scheduling, giving teams connections to common workplace platforms. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Zoho Connect offer? Zoho Connect provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, and documentation and videos offer self-paced reference materials for setup and feature review. Answer based on 6 reviews Getting Started and Support ### What customer support options does Zoho Connect offer, and how do users rate the experience? Zoho Connect offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User feedback is mixed: some describe customer service as great and the help desk as easy to use, while others report ineffective assistance, slow urgency, and less helpful support during the free trial. Answer based on 12 reviews Communication ### How well does Zoho Connect support internal communication? Zoho Connect supports internal communication with social-style feeds, groups, chats, file sharing, events, and task updates in one workspace. Small businesses and training organizations value replacing much of their internal email and keeping teams connected. Some users prefer dedicated chat platforms for instant messaging or find extensive social features distracting. Answer based on 19 reviews ## Features AI summary Based on 4,729 Knowledge Management reviews Capterra data shows that buyers of knowledge management software rank the following features as their top priorities: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Zoho Connect supports all three features reviewers rate most important: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses organize internal knowledge, keep content current, and manage documents in one place, allowing teams to find information faster and work more efficiently. Knowledge Base Management 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Content Management 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Document Management 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Full Text Search 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Access Controls/Permissions 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems File Sharing 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Zoho Connect 66 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audio Recording: Record and edit recorded audio and/or video - Blogs: Allows users to publish blogs on social site - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Full Text Search: Search for specific words or phrases within a document or database - Group Management: Organize and edit a group of people's policy and members - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Media Library: Collection of images, videos and other digital content that can be used - Mobile Access: Access software remotely via mobile devices - Multi-Language: Manage and support multiple languages - Notes Management: Allow users to create, edit, and sort multiple notes - Office Suite: A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Presentation Tools: Share and present designs - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Promotion: Market event via social media tools - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - User Profiles: Profiles of users providing basic information - Version Control: Track revisions and updates made to files and navigate between different versions - Video Conferencing: Connect with meeting participants remotely over video - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (64) 4.2 Based on 64 reviews ## Pricing Value for money 4.1 (56) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/131427/Zoho-Connect/pricing/) Enterprise - Internal Network $1.00 Per User,Per Month It includes: - 10000 Custom App Records. - 5 External Users Per Member - AD Integration - Company and Group Level Permissions & Moderation. - Custom Css - Custom Domain - Custom Logo & Favicon - Custom Profile Fields - Data Export - Events & Files - Feeds - File Storage Space of (2gb X No. of Users) Per Network - Forums - Integration With 3rd Party Apps - Manuals - Multiple Network and Group Admins - Network and Group Analytics - One-One Chat - Option to Enable/Disable Features - Tasks & Boards - Unlimited Channels - Unlimited Custom Apps - Unlimited Public and Private Groups Ultimate - Internal Network $3.00 Per User,Per Month It includes: - Task Dependency Logic - 10 Integrations - 25 Users - 3 Boards - 3 Custom Apps - 3 Groups - 3 Manuals - Channels - Events - Forums - 1 Dashboard - Peer-to-Peer Recognition - Configurable Workflows - Team Schedule - Scheduled Posts - Board Templates - Unlimited Video Conference Recording & Call Recording - Project and Member Workload Views Enterprise - External Network $115.00 Flat Rate,Per Month It includes: - Integration With 3rd Party Apps - Network and Group Analytics - Data Export - Custom Profile Fields - Multiple Network and Group Admins - Custom CSS - Custom Logo & Favicon - Custom Domain - Company and Group Level Permissions & Moderation. - One-One Chat - Unlimited Custom Apps - Events & Files - Tasks & Boards - Manuals - Forums - Unlimited Public and Private Groups - Feeds Value for money 4.1 (56) 4.1 Based on 56 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Box](https://www.capterra.com/p/148766/Box/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zoho Projects](https://www.capterra.com/p/169455/Zoho-Projects/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (54) 3.9 Based on 54 reviews ## User reviews Overall rating 4.3 Based on 73 reviews Filter by rating Counts reflect reviews available in this feed. 5(40) 4(22) 3(8) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful Doris L. SISTEMATIZADORA DE INFORMACION TRIBUTARIA Used the software for: Less than 1 year ### " Connect with whoever you want with this incredible tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 19, 2019 With the use of this platform we can have information from our target audience to solve technical problems of data collection, this facilitates the systematization of information and processing, which allows us to fulfill users in time Pros This is a platform that has a lot to offer, you can do collaborative work, you can archive the most important contents of your projects in folders and have them available when you need them, it allows you to create channels in which you can discuss important aspects with your team. make decisions in real time, you can also create forums and interact with the communities of your interest and receive first hand your comments and concerns Cons Even though it is a tool that allows us to get closer to our target audience, the premium package is expensive shanti D. Design Engineer Used the software for: 1-3 years ### "All in one application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 24, 2021 My overall experience is very positive . Its cheap, effective and easy to handel. No need to train your new employee . They can easily adopt it. Pros This application support multi-Platform. It means it work like a bride and connect our all app in one. It provide you a feature to set priority base on user need. It has feature to provide customization according to users and the advance search feature is very effective and you can easily fine all your file in according to file formate, name etc Cons Previously I have got many error issue during integration of our cloud and zoho connect but it was solved later. Apart from that nothing else. OW Owner Owner Used the software for: Less than 1 year ### "Horrible Support, not reliable or responsive, application has issues, very buggy " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 9, 2017 none Pros Has potential, great user interface. It truly has a lot of would be great features, looks great but it falls short due to poor technical support and software issues. Too expense for having all these issues. Cons Very buggy and their custom app is not reliable. Wouldn't put any important information that your business relies on in this app, you can lose your info. very easily. There is no sense of urgency on the part of support and they are not very effective either. Not really business friendly. This app is not ready for the business community. JEFF K. Keeping Connected at All Ends Used the software for: Less than 1 year ### "Zoho for Complete Connection" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2019 This is another, more recent addition to my group of People and Idea connectors. It keeps things together and virtually at ease. Zoho Connect does just that. Pros This Zoho Connect idea offers coverage through an entire experience. For me I can effectively communicate to a fixed group, stay on point and then follow up rather easily. Cons There are many subcategories which I am still exploring and plan on doing so. Sometimes other Connection apps work better for my ultimate means. I am an equal opportunist in trying out any and many ways to do things. I'd reel in the extra categories and make things appear for specific. Peter F. Co-Owner Used the software for: Less than 1 year ### "Great Fit for Big Organizations, I Wish It Connected With More Stuff" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 30, 2019 Pros \-Really smooth interface, great mobile app, great place for the team to collaborate. Cons \-Kind of hard to figure out whether to use Zoho Cliq or Zoho Connect, doesn't make as much sense if you have less than ~30 employees. DD Desarrollador de software Desarrollador de software Used the software for: Less than 1 year ### "Great I use it in my work a lot" 4.0 March 22, 2018 Pros I use zoho's mail, in order to have my work mail appart from my personal mail and it works great. It also let's connect the work mail to my personal mail so I know if there is something imporant when i'm off work. Ricky C. Merchandiser Used the software for: Less than 1 year ### "Zoho Connect Review" 5.0 May 24, 2019 Pros Whether working with a small or large team, this software includes all features you could possibly need for team collaboration. Cons What I like least is the pricing structure. MA Manager Manager Used the software for: 3-5 years ### "It's like THE most used app in our company." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2019 Pros Our entire office runs on this. Chat, tasks, groups, events, files. What more can one ask for? Cons Nothing really. The only thing I event wanted here is the ability to set past dates as due dates for the tasks, like in Trello. Natasha A. Analista corporativo Used the software for: Less than 1 year ### "Tool for collaborating and communicating ideas " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 30, 2019 We use it when we have to carry out academic courses in other cities and we need to organize the logistics of everything with the personnel located in those offices, diminishes notably the distance and has allowed us to coordinate from the central office the trainings without needing to make previous trips and unnecessary expenses. Pros Effective for organized collaborative work, communication of very good range of connection through various channels, the platform is attractive and pleasant use nothing complicated, is easy to configure and their plans are accessible to any type of company. The calendar is phenomenal and the function to schedule notifications is very precise. Cons It is necessary to improve the mobile application and include as many functions as possible, this will facilitate the work for many. John H. Administrative Director & Editor Used the software for: Less than 1 year ### "All Your Company's Documentation in One Place" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2019 Pros We use Zoho Connect to house our policies and procedures, as well as our individual departmental manuals. The app can do so much more, but we just haven't gotten around to using all of it yet. Cons For us, you can't export an entire manual, just individual sections/chapters. [View all Reviews](https://www.capterra.com/p/131427/Zoho-Connect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.