# Page 3 | Zoho Survey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho Survey the right Survey solution for you? Explore 450 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131426/Zoho-Survey/reviews --- Zoho Survey 4.6 (450) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Zoho Survey ## Showing most helpful reviews Showing 51-75 of 450 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abhinav B. Member - HR Government Relations Used the software for: I used a free trial ### "Zoho : They understand… They deliver " February 17, 2023 5.0 Fantastic experience because of its quality and business analysis algorithm which helps to increase your business leaps and bounce Pros Zoho survey is The best tool that I have always liked and admired because if it’s unique options and easy to deploy features Cons When you ask about dislikes the major disappointment is cost , it is way too costly if compared with other companies Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Paid plans seemed to be much higher Review Source Juan M. Growth Marketer Marketing and Advertising Used the software for: Less than 6 months ### "As the survey tool inside Zoho One suite it gets the job done. Probably would consider it separately" August 14, 2021 3.0 Great survey tool, very complete and straightforward. Would recommend it for all Zoho One users. However if you do not need to integrate your survey answers to your CRM you will probably can get the job done with free tools like Surveymonkey or Google Forms Pros Zoho Survey comes integrated with Zoho One suite solutions. The answers can integrate within Zoho CRM Great customization features.With seamless drag and drop blocks you can build a survey template from scratch in short time. Cons I wouldn't consider buying Zoho Survey as a stand-alone product. The tool has been designed to work as an extension of Zoho One, it doesn't integrate well with third party crms. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey Zoho Survey already was already included in our Zoho One suscription Review Source Rahul R. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Know your customers and listen to them " October 6, 2022 5.0 Url shorter not available Pros Amazing product to conduct survey and pools. Cost effective and easily integratable. Cons Easy to build and deploy, cost effective, user friendly. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost and features Review Source SV Shubham V. Manager Information Technology and Services Used the software for: 1-2 years ### "Create engaging surveys using this affordable solution from Zoho." June 18, 2023 4.0 Zoho Survey allows our organization to collect end user feedback & assess their satisfaction ratio.Data Analysis of surveys helps our leaders in making better business decisions. Pros \-Offers trial version on all plans.-Supports third party integration such as with Slack & Zendesk.-Zoho provides readymade code snippets to embed surveys directly into the websites.-Branding is possible in the Surveys. Cons \-They also offer a mobile app but it lacks in features & the UI is clumsy.-Creation of multi step surveys results in workflow validation errors which can be difficult to reolve, can be avoided by using the 'Skip logic Piping' feature. Review Source Bonnie J. Ceo Retail Used the software for: I used a free trial ### "Does the job but bit expensive " February 18, 2023 5.0 Pros I think the software is well set out for beginners to advanced users with a lot of helpful resources to get the job done quickly. Cons I just think it's expensive and I found a free option but it was good they have a free trial so I could give it a suss. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Review Source Carlos T. Gerente de Proyectos y Comunicaciones Hospital & Health Care Used the software for: 6-12 months ### "I do surveys easily and quickly with this software." May 29, 2019 5.0 Pros Zoho Survey is one of the support software that I use most in my work; and I do this because this software offers me the simplest and complete way to do surveys related to our work environment and the performance of our activities for the service of our customers. Thanks to Zoho Survey I can make surveys of open and closed questions, completing fields of development or of simple selection, that are very useful to gather information on the observations of our clients. These surveys I can share with my work team to evaluate the type of instrument to use and the depth and veracity of the questions we are looking for. All this information we collect here I can analyze it thanks to different types of techniques such as trend assessment, graphs and relevant data. Zoho Survey is a very complete and integral software that I use every day in my work obtaining excellent results. Cons Each of the tools that Zoho Survey offers me are very good, practical and useful to meet my work objectives. I feel comfortable with this software as it has everything I need to complete my work activities. I have no complaints about this software. Review Source Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Simple and quick questionnaires to create" December 28, 2021 5.0 ZohoSurvey allows me to share surveys and questionnaires anywhere quickly and in a timely manner. We are free to choose and it is really easy to implement. All options are optimized for mobile devices. Customizable templates make our work easier and save a lot of time. Another key feature is the large number of how-to videos that exist to learn how to use the platform if you have never used it. Pros I love that it is easy to use, the simple drag and drop point makes our work easier. I used it to post questionnaires for a client meeting when I was working for another company. We use it for several projects right now because it is easy to develop and control, the reports are easily generated and this makes the task easier. Cons I have no criticism about this platform. A part of the highlights took a hint at my interest to encourage me that overall I found it to be really easy to understand. Raw material in a different way, without inconvenience. Review Source OG Osvaldo G. Ing. Electrico Information Technology and Services Used the software for: 2+ years ### "Es excelente para el servicio al cliente." August 8, 2023 4.0 Pros A la hora de crear encuestas es eficaz gracias a la gran cantidad de plantillas personalizables que contiene. Cons Hasta ahora no tengo ningun comentario negativo. Review Source Ifeoma O. Developer Used the software for: 1-2 years ### "We use Zoho survey to sample our client opinion." July 11, 2018 5.0 Pros We use Zoho survey to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones. I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse. Cons Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming. Review Source JAM Juan Andres M. Administracion de Empresas Information Technology and Services Used the software for: 1-2 years ### "Excelente para el servicio al cliente." August 7, 2023 5.0 Pros Me encanta que los clientes pueden proporcionar informacion completa dandoles la opcion de insertar tanto imagenes como archivos. Cons Podria mejorarce sus alertas de notificacion ya que existen momentos en los que no suenan. Review Source AN Alex N. System Analysis Construction Used the software for: 6-12 months ### "Affordable and feature rich Survey Software" December 6, 2023 5.0 Pros The biggest feature for us was the options for survey deployment. Our company's primary customer for this is HR and wanting to survey employees. Due to the nature of the questions it was imperative that we were able to validate that only certain people be able to answer, we know who has answered, but the information remains anonymous. Zoho Survey provided all of the tools to make this possible. Cons The user interface is not as easy to navigate as some of the competitors and took some time to adapt to. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) We attempted to purchase a year subscription to SurveyMonkey but our credit card kept getting rejected and we could not get a hold of anyone to resolve the issue. Zoho had a meeting with a rep to demo their software and then handle the purchase within the same day. I prefer to do business with the company's that will speak to me. Review Source EM Enrico M. IT Manager Consumer Services Used the software for: 1-2 years ### "Zoho Survey has Accurate Features: It Has Been So Reliable" March 26, 2024 5.0 Pros Zoho Survey is an accurate tool that helps us conduct surveys for our business. I like the reliability of Zoho Survey. Zoho Survey is affordable to manage. Cons I do not dislike the features of Zoho Survey. Zoho Survey is excellent to use. Review Source BG Boniface G. Senior Editor Writing and Editing Used the software for: 2+ years ### "Business Surveys Made Easy With Zoho Survey" October 26, 2023 4.0 For businesses that are interested in a survey solution, I would recommend Zoho Survey because it works and has some great features Pros We have used Zoho Survey for a long time and I must say it is a simple yet effective and easy to use product.I like the ease of running polls, surveys and customer satisfaction campaignsIt easily integrates with other Zoho tools Cons With Zoho Survey, I only have good experiences to list ever since deployment. It has met every of our needs seamlessly. Review Source Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "I love this app to manage short surveys" April 14, 2021 5.0 My experience is positive with Zoho Survey. I feel it's incredible to encourage the assessments of shoppers and direct to utilize. Unquestionably suggest. This product is overly simple to utilize and superb for shoppers. It's ideal to encourage buyers' suppositions and in this manner, the inquiries/answers can without much of a stretch be embedded. It's ideal to search out how your clients feel. Pros It is not difficult to utilize and carry out. a considerable amount of my understudies go to my courses previously utilizing it, and subsequently, the construction and information gathered are consistently valuable. it's a sublime stage for making an altered study. I've had an astounding encounter by and large. it's productive gratitude to gather information from an outsized gathering. it's actually basic and easy to understand. Cons I figure the overall look of the product feel may be improved. Particularly inside the end when the review is finished, it goes into a connect to make your own overview and is tastefully disappointing. Review Source Mayerly G. bachelor Marketing and Advertising Used the software for: I used a free trial ### "This is the ideal tool for creating custom surveys" June 10, 2023 5.0 I was very impressed with how easy it was to create and customize my survey, as there were so many options to choose from and all were presented clearly and intuitively. Also, the ability to distribute the survey was very easy and the Zoom security option that you can turn on is great. Pros The ease of use is definitely one of the things I liked the most about the software. Even someone with little to no survey creation experience can figure out how this software works in no time. Cons Aunque la interfaz de usuario es bastante fácil de usar, en algunos momentos me resultó un poco confusa y desorganizada, especialmente cuando se trataba de buscar una función específica en el software. Review Source VR Verified Reviewer Product Manager Retail Used the software for: 6-12 months ### "Userfriendly Survey Tool" August 27, 2019 4.0 Overall, we have been able to work on getting data collection process simpler and user friendly. We hope to use such features in future with more and more interesting scenarios with advanced Zoho technology options. Pros Dear All, I liked the features, which are good, user friendly and easy to use. While for the initial days I felt the tool looked a little tricky to use, it was quite intuitive and could use it in a more efficient manner. Hope to see this tool introduce more and more features, which are more relevant to address our business use cases. Cons In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use. So, I am hoping that if these areas also we could work effortlessly I would be a great boon for us. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey I felt Zoho Survey was cost effective, while still providing the key features we required. While some features we compromised, the value we get is still on par with our requirements. So we are happy and look forward to new advanced product roadmap from the Zoho Survey Team! Review Source Lillian G. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "I like that it is fully editable" April 19, 2021 5.0 Simple to utilize and thusly the interaction to build up the study was very easy to use. the arranging apparatuses are particular, and that they permit you to redo your study easily while giving it a truly proficient look. the accommodation in sharing is furthermore ideal and along these lines, the examination permits you to rapidly see the survey results. Pros For the most part, I preferred the overall basic use additionally on account of such inquiries the stage offers you. Was likewise an admirer of utilizing the rationale work. Simple to arrange reviews and appropriate. Had all choices expected to get fields for reactions. What I enjoyed the preeminent is that it recorded answers by respondents who didn't really complete and present the review. Cons I felt to some degree restricted with the free form of this stage. Particularly after the review was shut. There are a few highlights that don't go with the free preliminary that I feel show be standard. Review Source Pedro L. CEO Information Technology and Services Used the software for: 2+ years ### "A good and fairly simple to use solution" February 23, 2024 5.0 Pros The options in the free version are actually good enough to perform a simple survey so that's very interesting Cons Maybe in terms of integrations there could be more possibilities than there are right now Switched from [LimeSurvey](https://www.capterra.com/p/145614/LimeSurvey/) At the time, ZoHo Survey was a better solution since we were using ZoHo CRM Review Source BL Brittany L. Executive Director of a 501(3)c and a Small Business Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Keeps It Simple (No Stupid Included) " August 19, 2022 4.0 Pros Zoho Survey is a very easy-to-use, seemingly no frills survey and polling tool... it's very inexpensive especially in the grouping of more expensive options like Mail Chimp's lead page poll feature, Survey Monkey's paid account options, and other more cumbersome and comprehensive options like a HubSpot for example. I like it for what it is. I like it for its inclusivity, meaning anyone day 1 on the job can be shown Zoho and figure it out with little to no help. Cons Although the consumer facing view is as easy and simple to use and view as it is internally facing, to me it is not as aesthetically, UX/UI so, as say SurveyMonkey. It is in-between the look and feel of say a Google Form and the elevated appeal and function of SurveyMonkey or other more sophisticated tools. However, it is still a great reputable piece of software! Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) It has way more skip triggers and question/answer formats than Google Forms. In addition, it is more affordable then the other two products I used prior to landing on Zoho Survey. Review Source Søren L. Head of Marketing Information Technology and Services Used the software for: 1-2 years ### "Super easy and great for growth hacking" March 11, 2021 5.0 I am very happy with using Zoho Survey. Would recommend it to anyone. Pros Very easy to set up and design so it works seamlessly with your website in an iframe. They also have a great price point for buying respondents. The few integrations they have are quite good, but it would great with more integrations. Cons Very few integrations. Would be great with a Zapier integration :) Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey It's cheaper while still having the necessary functionality. Review Source ML Michael L. Owner Food & Beverages Used the software for: Less than 6 months ### "ZOHO Surveys - an affordable, functional solution to create surveys" September 15, 2021 5.0 We are using Zoho Survey to create surveys to help us identify marketing opportunities and measuring customer satisfaction Pros I was impressed how easily it was to jump into the software and create my first survey. It was very intuitive. I also appreciated the many features. The feature set was the main reason I switched from Google Forms to create my surveys. Cons I wish that ZOHO Survey was a little more affordable. The PRO plan at $20, instead of $25, would be very attractive. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey I chose ZOHO Survey over SurveyMonkey mostly because of price and I already use other ZOHO tools, so the user interface was very familiar to me. Review Source AS Akshat S. Sofware Developer Computer Software Used the software for: 1-2 years ### "Highly Integrated Survey Tool" February 20, 2023 4.0 Overall experience is Great, Price for the product is also fair enough. Pros Zoho Survey is best survey management software. Basically, It provides various pre-defined survey templates which results in saving a lot of time. Cons There are some UI glitches in the software which needs to be taken care of. Rest all is good. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Because the pricing was low as compared to Zoho Survey and there were no glitches in Survey Monkey related to UI. Review Source Reynaldo U. Coordinador logistico Used the software for: 6-12 months ### "I developed encuests and forms very easily and quickly with this software" July 23, 2018 5.0 Pros A great software that I use frequently in my community practices with young people, since it allows me to make quick surveys to the participants of the activities coordinated by the Foundation where I work. I can structure and modify questions, add variables, customize forms to the demands of the results I want to achieve, this, greatly enhances my work as a coach and sports-community facilitator, giving the best of me in each activity thanks to the demands made by young people in the surveys. I love this program, and I always use it Cons It is a very useful software that has nothing to envy to other companies that offer the same service. An outstanding work has made the companions of Zoho with this software Review Source Melisa B. Customer Experience & Metrics Marketing and Advertising Used the software for: 6-12 months ### "Encuestas para software cloud B2B " January 25, 2022 4.0 Nos permite tener integrado todo en un mismo lugar con Zoho CRM, Zoho Campaigns, etc. sin tener que ir abrir distintas aplicaciones y manualmente conectarlas de algún modo (ej spreadsheet). Pros Lo que mas me gusta del producto es la integración con Zoho CRM (las encuestas quedan automáticamente guardadas y linkeadas a cada contacto y se pueden establecer avisos por mail cuando completan la encuesta), la facilidad de uso, y la atención al usuario (aproximadamente tardan 24 hs en darte una respuesta) Cons Les faltaría algunas funcionalidades mas avanzadas de otras plataformas de encuestas, la longitud del texto en algunas opciones de preguntas es corta y no se puede modificar el formato de texto (solo se puede modificar en la pregunta pero no en las opciones). Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) El cambio se realizo a nivel coporativo porque se subió de nivel en Zoho CRM. Review Source Sanskriti G. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Convenient Survey Option! " August 30, 2020 5.0 Zoho survey is great for collecting customer feedbacks, and getting real time responses. It has helped us in gathering feedback responses form the customers, understanding their pain points and making more strategic decisions for bringing optimal results. Pros Zoho survey is easy to set up. The survey tool is simple and straightforward to use. Setting up the survey formats can be done within a couple of minuets, also prepairing questionnaires is much efficient with a pre-built templates, and can be customized or edit if neccessary. Cons Nothing really of note, the survey tool is working fine for me. BTW, if I could simply put my company logo at the header part and also contacts/website info on the footer of my survey, it would've been great. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.