# Ping Identity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ping Identity the right Multi-Factor Authentication solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131419/PingOne/reviews --- Ping Identity 4.7 (39) [View alternatives](https://www.capterra.com/p/131419/PingOne/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ping Identity Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews Viktoriia M Customer supportInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Ping Id offers strong security features, such as secure authentication and single sign-on.“ March 30, 2025 PM Pippa M Knowledge and Training CoordinatorApparel & Fashion, 10,001+ employeesUsed the software for: More than 2 years. “Also if the phone the ID is linked to is lost or broken to a point it's not usable, it can be difficult to authorise a new device for pairing without support from IT.“ August 31, 2023 PM Pippa M Knowledge and Training CoordinatorApparel & Fashion, 10,001+ employeesUsed the software for: More than 2 years. “It is a really secure and simple way to manage access to ensure only authorised users can access sensitive information and areas, even if an unauthorised user has accessed their laptop.“ August 31, 2023 ED Eric D Senior IAM EngineerTelecommunications, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The administrative interface is clunky and often unintuitive for the on prem products..“ April 20, 2021 SS Shannon S Workday ConsultantInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “Ping Identity is great for letting you have multiple authentications through different organizations.“ July 29, 2023 AB Adrian B SSO EngineerBanking, 201 - 500 employeesUsed the software for: More than 2 years. “Some products are only cloud based (PingOne, PingID) which can be sometimes source of the troubles if your security policy is against cloud.“ July 22, 2020 TR Thea R Customer Service Representative Outsourcing/Offshoring, 10,001+ employeesUsed the software for: More than 2 years. “With how our company responded it is really phenomenal and this platform made it possible for us to keep our job and clients data safe for almost 3 years of staying at home and working over the same tools.“ November 6, 2022 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aditya J. IAM Operations Engineer Information Technology and Services Used the software for: 2+ years ### "Ping Identity is solution for SSO" September 6, 2021 5.0 I have been using more than 2.5 years even still in my current organization using all the solutions of ping Identity like pingid, ping federate, ping access, ping directory etc. Pros The configuration of the multiple micro services of oing identity like police store, pcv, data store, selector etc. Easy way to integrate any application to provide single sign on service to those. Cons User provisioning can not be done at ping Identity end. There need to configure ldap or data store to have the users information stored unlike okta. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[Okta](https://www.capterra.com/p/119653/Okta/) Review Source JL Jon L. Director Identity Engineering Research Used the software for: 1-2 years ### "Endlessly flexible federation software" July 22, 2020 5.0 We use PingFederate as the basis for our enterprise single-sign on platform. As such, it handles logon services, session management, and federation services using SAML2, ws-fed, OAuth, and OpenID Connect. We've also tied it with their orchestration product PingCentral to expand our rudimentary app integration self-service offerings, as well as PingID for MFA/strong authentication. Pros I like PingFederate since it provides a solution for nearly every sort of enterprise use case I have encountered. Besides the traditional IDP/SP roles, we've used it as a federation hub to accommodate M&A and divestiture application access. The APIs underneath facilitate our cloud deployment and automation work from an operations/app-integration perspective, and new releases come with the latest profiles of OAuth so we can have even more building blocks to obfuscate the complexity of identity for our internal customers. Cons I think the relationship between all the components required to make a functioning OIDC OP could be made a bit clearer. It took some trial and error to truly understand where and how an adjustments to the token processes, OIDC policy, scopes, and adapters all flowed/compounded into each other. Alternatives considered [Okta](https://www.capterra.com/p/119653/Okta/)[ForgeRock](https://www.capterra.com/p/131061/The-ForgeRock-Identity-Platform/) Reason for choosing Ping Identity PingFed had a track record for the self-service service delivery method I wanted to install here, and it was also the only one that I could get operating in containers at the time. Ping also moved very fast to support my containerization work. Review Source SG Shaurya G. Software Developer Intern Computer Software Used the software for: Less than 6 months ### "Reliable, easy to use SSO tool" February 21, 2022 3.0 Pros Offers Face ID integration Gives multiple options to authenticate Cons Sometimes faced sync issues specially in offline mode Review Source CH Christina H. Lead Integration Specialist Financial Services Used the software for: 2+ years ### "Rockstar Support and Customer Service" April 20, 2021 5.0 It has been great, we have used PingFederate for over 7 years, and have seen things change over time. I wish we had the capacity to use all the funcationality of Ping. Pros The most impactful experience has been the customer service and engineering support teams, and the flexibility of the software. Cons There have been some change overs in Customer Service support, that has caused a bit of a hurdle, however, we met with the teams, and resolved the issues. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing Ping Identity The flexibility and ability to see the logs for the users. Review Source VR Verified Reviewer Customer support Information Technology and Services Used the software for: 1-2 years ### "Ping Identity review" March 30, 2025 5.0 Pros Ping Id offers strong security features, such as secure authentication and single sign-on. Smooth user experience is also a big advantage of Ping Id. Cons I did not have any difficulties with this tool so far. Review Source VR Verified Reviewer Consultant Information Technology and Services Used the software for: 6-12 months ### "Pind Id authenticator" April 28, 2024 5.0 Pros One of the best 2FA tools I have ever used. Super easy to work with, and seamlessly integrates with other systems. Cons From the user's standpoint, I did not encounter any issues. Review Source VR Verified Reviewer MPD Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Review of PingID" September 14, 2019 4.0 Overall I think this is a good product that doesn't make it too hard to log in and access all software that staff is used to using. Of course adding extra steps to logging into things is more annoying then not having them however it is worth it the have the extra security so I would recommend this product. Pros What I like best about Ping is the security it adds to the software we use for work. We've had some security breaches which led to our organization to getting PingID for all staff. As an employee who was effected by the breach it does give me piece of mind that they added security to my personal information and other products we use. Cons What I like least about this software is that I ran into some issues with the app on the phone. Of course adding any extra steps to logging into software is an annoyance but Ping tries to make it as painless as possible. In their app when a device asks for the ID number that regenerates periodically to log in, there used to be an option to use the finger print identifier on the iPhone phone that made logging as easy as putting my finger on the home key just randomly stopped working with the phone app and I have not figured out how to get it working again. This just means I have to open the app and manually type in the code each time to log into something with PingID. This doesn't effect security just ease of use. Review Source VR Verified Reviewer Talent Management Consultant Hospital & Health Care Used the software for: 2+ years ### "One Source Logon" July 25, 2019 5.0 Pros I have been using PingOne for almost 3 yrs. I love that it is easy and simple to use. By logging into my application on my computer it sends a notification to my cell phone via an application. I just swipe up to accept and bingo I am now logged on to my company's server do not have tonl repeatedly login. I highly recommend this for all companies but especially health care as it is iron clad. Cons No cons at all. Great software and would recommend Review Source VR Verified Reviewer Client Operations Specialist | Inside Sales Computer & Network Security Used the software for: 2+ years ### "Top Tier SSO Solution" July 26, 2018 5.0 Pros Ping is a top notch identity security company. Their SSO solution, PingOne is great for larger businesses. Thinking companies with more than 1000 employees. It also integrates with VPN software making it easier to integrate with your current environment. You can also add and delete tiles with ease if you are an admin. Cons Sometimes the software gets hung up when trying to load, but it rarely happens. Overall great product. Review Source Adrian B. Application Security Engineer Information Technology and Services Used the software for: 2+ years ### "Fully recommend" April 21, 2021 4.0 Pros I can only recommend PingFederate/PingID products. They both allow me and my customers to provide secure Identification, Authentication and Authorization platform Cons Documentation on the web page need improvement it's better as i was before but still need more and more work Review Source PS Pavan S. IT Security Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Ping Suite" January 12, 2021 5.0 Pros Easy to use, Administration and implementation. Cons Personally, I feel their license management should be improve. Review Source JH Jaime H. Product Owner Medical Devices Used the software for: 6-12 months ### "Great security features for identity verification/protection" August 2, 2019 5.0 Definitely a must have in terms of making sure you have only the rightfully intended people accessing your apps and systems. Adding an extra layer of security without that much complexity for end users. Pros Safe way to require two step verification for accessing apps or systems. Ease to provide vendors and contractors with remote controlled access. Cons At fists tried using only a desktop component, but when it was locket I wasn't able to unlock without having a secondary device registered. I ended up having both a mobile and a desktop devices enrolled for security. Review Source ML Marissa L. customer service Investment Management Used the software for: Less than 6 months ### "Application " February 9, 2021 5.0 Overall helpful to keep programs safe. Able to log in qucikly Pros Easy to use. Links to the programs we need it for log in. Able to verify and keep company safe from intruders. Cons Have to have an extra app on my phone that takes up some space and does not always connect so we have to type in code manually. Review Source TR Thea R. Customer Service Representative Outsourcing/Offshoring Used the software for: 2+ years ### "PING ID: A guide to efficient Data Security" November 6, 2022 5.0 Pros After the pandemic and lockdowns were at place already, one crucial step into transitioning to a WFH set up is how you'll manage and protect Data Security. With how our company responded it is really phenomenal and this platform made it possible for us to keep our job and clients data safe for almost 3 years of staying at home and working over the same tools. The 2 factor authentication and the tandem between our company's partner domain which is with okta. It really helped us connect, navigate and persevere even while staying at home. I gladly recommend this platform for company's who aim to mobilize working from home and still protect their client's privacy. This could also be a great individual help for freelancers and workers who aim to secure their data at home. Cons I think one aspect that they could integrate from this platform is by using it as an individual app for freelancers and marketing it not just on big outsourcing areas but also with startup small companies which needs an extra layer of help for data privacy. Review Source SS Shannon S. Workday Consultant Information Technology and Services Used the software for: 2+ years ### "Good Authenticator, Variety of Uses" July 29, 2023 4.0 Pros There are lots of different authentication apps out there. Ping Identity is great for letting you have multiple authentications through different organizations. I currently use Ping Identity for three different organizations. It also is fairly customizable on how the organization want to use its authentication. The different organizations I have use it for varying degrees of multi-authentication. Cons The interface could be more aesthetic. There have been a few instances where the ping to authenticate takes a few minutes to come through. Review Source PM Pippa M. Knowledge and Training Coordinator Apparel & Fashion Used the software for: 2+ years ### "Protects our data and yours!" August 31, 2023 5.0 Pros Started using this regularly when we began to work from home and were not connected to the secure network by default. It is a really secure and simple way to manage access to ensure only authorised users can access sensitive information and areas, even if an unauthorised user has accessed their laptop. Cons It can be tricky to pair with older phones. Also if the phone the ID is linked to is lost or broken to a point it's not usable, it can be difficult to authorise a new device for pairing without support from IT. I understand this is for added security, but it does impact the user experience. Review Source VR Verified Reviewer Engineering Team Manager Oil & Energy Used the software for: 6-12 months ### "Une solution pour la sécurisation des accès numérique très pratique !" January 21, 2023 5.0 Un très bon moyen pour une société de sécuriser les accès à ses plateformes; simple d'utilisation. Pros Un seul logiciel, un seul identifiant pour accéder à tout type de plateformeEmpreinte digitale sur mobile permettant d'ouvrir les plateformes facilement Cons Serait-il possible de dévérouiller un identifiant permettant d'accéder à toutes les applications liées; sans répéter l'action à chaque identification dans l'heure qui suit ? Review Source GS Greg S. Director, IAM Pharmaceuticals Used the software for: 2+ years ### "Ping Identity is a strong partner focused on my company's success" July 22, 2020 5.0 Our primary focus has been workforce SSO and MFA for the past five years. Ping took the trouble to get to know our needs before we were even a customer and had a strong response to our initial RFP. They've consistently solicited and responded to our product and service feedback, making the solution better and better. They focus on and celebrate not just our success, but that of all their customers. Pros Standards based products which interoperate with all my other products. Continuous innovation. Rich product suite enabling both Workforce/Enterprise IAM and Customer IAM. Strong cloud capabilities with on-prem components, in whatever mix works best for me. Cons Self-service capabilities for managing SSO relationships by application \[SENSITIVE CONTENT HIDDEN\] have been slow to arrive, though that has changed in the past year and evolving to meet the needs of a large, global enterprise. Reason for choosing Ping Identity Strong product offering, standards based, support of all modern SSO protocols, pricing, and Ping's clear priority in partnering with us rather than just getting the sale. Review Source NW Nan W. Consultant Information Technology and Services Used the software for: 2+ years ### "Solid products for identity management" July 19, 2022 5.0 Pros Very easy to set up, the installation is straightforward. Cons The documentation should be more contain more details. The Oauth configuration in PingFederate is complicated Alternatives considered [Okta](https://www.capterra.com/p/119653/Okta/)[ForgeRock](https://www.capterra.com/p/131061/The-ForgeRock-Identity-Platform/) Reason for choosing Ping Identity More functions, on-premise deployment Review Source AB Adrian B. SSO Engineer Banking Used the software for: 2+ years ### "Great Software" July 22, 2020 5.0 Ping Identity solved our problems with authentication and authorization. Before each application had to deal with AA at their own, now with the Ping tools we have real SSO, we reduced number of passwords, we improved time need to log on (with adapters like Kerberos) Pros It's flexible solution, you can deploy it on prem or use cloud based version. OnPrem is easy to implement and upgrade. All admin UI's are very user friendly. Software is easy to extend if your business need it, writing custom adapters (checked), customizing authentication flows (checked) on-board MFA (checked). Good trainings and very skilled professional support team. Cons Some products are only cloud based (PingOne, PingID) which can be sometimes source of the troubles if your security policy is against cloud. Product documentation over internet is not the best, sometimes it's hard to find what you need to. Reason for choosing Ping Identity In our internal reviews we selected Ping because it is very flexible product which you can quickly deploy, adapt and fast train support teams. Review Source VR Verified Reviewer Sr Director Biotechnology Used the software for: 2+ years ### "very reliable and easy to use identity management software " December 12, 2019 5.0 positive - affordable/reliable, easy to configure and use tool with multiple ways to authenticate. Pros One of the best things about this identity management tool is that its ability to configure it a few different ways - code, message, fingerprint, app related to name a few. This really give this tool versatility while being reliable and also easy to use/implement/administer. Cons Session management is the feature that can perhaps be improved - especially the user should be given the ability to time the session before being timed out as some users get annoyed at being timed out after a pre--defined time even though they are still using the tool . Similarly, they should be able to use same authentication when using multiple browser sessions. Reason for choosing Ping Identity The headline of the review is the primary reason to go with this tool - very reliable and easy to use identity management software with versatility in authentication. Review Source KL Keith L. System Engineer, Identity & Access Management Computer Software Used the software for: 2+ years ### "Great Products and excellent customer support!" April 14, 2021 4.0 Using a secure authentication standard makes it easy to configure as the business is moving to more cloud products. Having the authentication polices and policies contracts makes configuration of applications very simple and quick. Pros Ping Federate is easy to deploy and makes it easier for our employees to have one username/passwords for applications, makes it easy with authentication policies that most times our employees never see a sign-on prompt. Ping ID has also been easy to configure and is a nice MFA tool. We have not rolled it out to the whole company yet but the bet users love the ease of use. Support from Ping is great and they respond to issues quickly and also are available to help with configuration issues if necessary. Cons No dislikes here, once you are familiar with the configurations and setup, everything else os pretty easy. Reason for choosing Ping Identity Great support during the POC period and the price. Review Source VR Verified Reviewer Design Quality Engineer Information Technology and Services Used the software for: 2+ years ### "Best dynamic OTP app" May 9, 2019 5.0 I realized it is a good security software for logging in to Amazon workspaces Pros 1\. Secured Authentication software 2. It can be managed through desktops and mobile apps 3. Easy to install and uninstall the software and it is user friendly 4. Pairing is secured and easily done through scanning QR code or entering pairing key Cons 1\. Synchronization issue in offline mode Review Source ED Eric D. Senior IAM Engineer Telecommunications Used the software for: 1-2 years ### "Satisfied customer" April 20, 2021 5.0 Customer support has been excellent, it compensates a lot for the clunky interfaces, and marginal documentation Pros MFA and single sign on are the most useful featuures Cons The administrative interface is clunky and often unintuitive for the on prem products.. the cloud interface is slightly better. Documentation for the products is often less than useful... it answers the simple questions but offers little in the way of an overview or guides on how the various settings interact. Alternatives considered [Okta](https://www.capterra.com/p/119653/Okta/) Reason for choosing Ping Identity cost and compliance requirements Review Source SM Sara M. Delivery, associate Human Resources Used the software for: 1-2 years ### "Straightforward and Reliable" September 28, 2022 5.0 Ping ID is very easy to use and to configure on every device. It secures your accceses in a fast and simple way. Pros Ping ID offers many ways of authentication. The thing that I like the most is that you can download the app both on the laptop or on your smartphone. It's very easy to use and it's very fast. You can use a code, your fingerprints or your face to authenticate yourself. Cons Change the authentication device should be easier and there should be a way to change immediately the device in case you have lost access to it. Review Source Similar Products Featured