# Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elite EXTRA the right Delivery Management solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (356) [View alternatives](https://www.capterra.com/p/131389/Elite-EXTRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Elite EXTRA Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews AK Ardo K IT DirectorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The pros about elite extra is for our sales staff it gives real time visibility to provide real time etas to our customers as well as overseeing driver performance reports.“ April 23, 2025 CO CHRIS O DIRECTOR OF OPERATIONSAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate.“ August 26, 2025 JC Julio C IT ManagerRetail, 201 - 500 employeesUsed the software for: Less than 6 months. “The platform's real-time tracking doesn't just show locations; it delivers tangible benefits like accurate ETAs and enhanced customer communication.“ April 23, 2025 DB David B Parts And Shipping receivingPackage/Freight Delivery, 51 - 200 employeesUsed the software for: 1-2 years. “Some times the Drivers are not well trained in using the apps IE taking photos and clearing off drops and pick ups“ April 24, 2025 HS Harmony S Assistant Warehouse ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “With this system to track and keep up with multiple drivers and being able to get our local drivers in and out quickly has changed our timing drastically in a positive way.“ August 26, 2025 KS Kyle S Parts ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “It often will take longer than expected to receive a new invoice into the dispatcher and will have to wait 3-5 minutes for it to populate“ April 23, 2025 JM Jeremy M Parts ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “It has improved our delivery times, increased transparency, and given our customers an easy way to track their deliveries and returns.“ April 23, 2025 GP Greg P Inventory Control ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “Some times the phone App does not keep up with the user and when you skip a delivery it does not move the rest down for you is what I am hearing“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cynthia S. Warehouse Associate and Parts Receptionist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Definite thumbs up!" April 2, 2024 4.0 Pros Personally, I feel this system makes it much easier to route, update, communicate and make any needed changes, ultimately allowing us to better serve our customers. Cons Not sure about the timing of updates, and the changes they bring. Review Source IH IAIN H. VP Operations Logistics and Supply Chain Used the software for: 2+ years ### "Very Satisfied" April 25, 2025 4.0 Very happy with the overall experience and how it has improved our customer service. Pros User friendly Improves customer service Improves distribution of resources Cons We wish that Elite Extra would implement a "settlement/payment" option to drivers. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Detrack](https://www.capterra.com/p/188592/Detrack/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Elite EXTRA At the time, was the best solution for our key customer Review Source KW Kenny W. CFO IT Automotive Used the software for: 2+ years ### "N/A ." August 26, 2025 3.0 Decent, customer service is good. . Pros All my deliveries in one place. Nice to see them all in the one spot to make a better educated decision. Cons You do not work well with Nexpart as you sold it to us that you did. We get way to many excuses and Elite just stops working on fixing it. Review Source CK Chris K. parts counter person Automotive Used the software for: 6-12 months ### "parts counter person" April 25, 2025 5.0 Support is very helpful. There is a tool for everything that I have asked for. software works well Pros Alot of features. If you need to do something it is probably there. Returns were something we struggled with before elite. Now the drivers know when there is a return Cons Alot of features. Hard to find the feature that you are looking for. support is always able to guide me to what i need. Switched from [OPS (Order Picking System)](https://www.capterra.com/p/200090/OPS-Order-Picking-System/) not sure. I was not part of that decision. we switched from ops trax Review Source JC Jenna C. Jr Executive Wholesale Used the software for: 6-12 months ### "Elite Extra Review" April 24, 2025 5.0 Pros We like the fact that our orders come directly over from P21 into Elite Extra, and our team doesn't have to manually input delivery addresses any more. We are excited about the fact that it will soon integrate into P21 and anyone will be able to check on delivery status. Cons Looking at routes and moving order around is a little time consuming. We wish there was a screen to easily drag and drop deliveries around. Review Source MW Matt W. wholesale parts Automotive Used the software for: Less than 6 months ### "Game changing delivery system " April 23, 2025 4.0 there is definitely a learning cure to using elite compared to deliverytrax but elite has been so much better in the user experience and ability to track the drivers thought there delivery Pros They amount of information and detail elite shows when dispatching is so helpful Cons sometimes its hard to see the vans on the dispatching screen if they could be a little larger it would be helpful Switched from [TRAX](https://www.capterra.com/p/180973/TRAX/) deliverytrax lacked the tracking aspect and detailed information that extra has Review Source TN Tim N. store manger Automotive Used the software for: 6-12 months ### "overall good product " April 25, 2025 4.0 very good, better ddms Epicor we had in the past Pros timing feature work well while telling customer where there products are Cons not very easy to figure anything out even the help center is not easy to use Switched from [Epicor Prophet 21](https://www.capterra.com/p/10022775/Epicor-Prophet-21/) we got bought by gpc napa forced to use this new program Review Source DD Don D. Logistics Manager Warehousing Used the software for: Less than 6 months ### "5 stars for Elite! " April 23, 2025 5.0 My overall experience with Elite Extra has been great, migrating to a new ERP with prophet 21 the integration with Elite has streamlined our delivery and tracking of orders greatly Pros what I like most about elite extra is its ease of use, really easy to understand and get started. Customer service is also excellent with quick responses to my questions. Cons I would like to be able to view and edit multiple routes at once. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) we made the switch due to the integration with p21 Review Source CO CHRIS O. DIRECTOR OF OPERATIONS Automotive Used the software for: 1-2 years ### "ELITE REVIEW" August 26, 2025 5.0 I’ve been using Elite EXTRA Delivery Dispatch for a while now, and honestly, it has made a huge difference in how we run our deliveries. The platform is super user-friendly, and what I like most is how easy it is to track drivers and routes in real time. Instead of constantly calling or texting drivers to see where they are, I can pull it up instantly and know exactly what’s going on. The dispatching tools are flexible, and it’s really cut down on wasted time and mileage. Customers also appreciate the accurate ETAs and updates, which makes us look more professional and reliable. On top of that, their support team is top-notch every time I’ve had a question, they’ve been quick to respond and genuinely helpful. If you’re running deliveries and want something that’s reliable, easy to use, and backed by great service, Elite EXTRA is worth every penny. Pros What I really like about using Elite EXTRA is how much easier it makes managing our deliveries day-to-day. The route whiteboard is a game changer it gives me a clear picture of where everything stands at a glance. I also really value the notifications that go out to customers once their deliveries are made; it saves us a ton of follow-up calls and gives our customers peace of mind. The on-time reporting and overall reports make it simple to track performance, and the dashboard ties everything together in a way that’s easy to understand. It feels like everything I need is right there in front of me, which makes the whole process run smoother. Cons One thing I find challenging with Elite EXTRA is that the reporting doesn’t let me separate shuttle transfers from regular customer invoice reports. Because of that, it’s tough to get a clear picture of how many drivers I really need. I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate. Having a way to separate those categories in the reports would really help us plan more effectively. Review Source BW Brandon W. dispatcher Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Lots of Potential" August 27, 2025 4.0 I believe there is lots of potential with this app. It creates a place where we can see all of our orders and when they were delivered. It makes it very easy to track certain orders down. Though there were a few issues at first, they seemed to die down and improve. But there are still a few issues that I deal with daily which can easily be fixed on my end, but I believe these issues should be fixed on the Developer side. Pros I like how the auto dispatching works with our system to implement routes in an organized manner. Though it doesn't get it right 100% of the time, a vast majority of the time it gets it selected to the correct route. Cons The part that I don't like particularly, is when I am trying to put a stop onto a different route using the arrow. When I do this, it goes away for a second, then immediately comes back onto the route. From there I have to exit the route I'm editing, go to the stop that I need to change, and change it from there. It seems that this is not working the way it is intended. It is pretty annoying dealing with this when I have multiple drivers over my shoulder waiting to be dispatched. It causes a delay in the dispatching process which means drivers get out later. Drivers get mad, I get mad, and my boss gets mad. Also, when I put orders on hold and release them, they disappear until I refresh the screen. Sometimes it takes 2 refreshes. Some days are worse than others as far as how long it takes to show back up. The last issue I have with it, is when I am trying to add a stop to a route using the + button. It will show up on the route then immediately come back off, then I have to exit the route I am trying to add it on and add it using the arrow (which takes multiple tries sometimes). Review Source SW Steve W. General Manager Automotive Used the software for: 2+ years ### "Game Changer For Our Delivery Process" April 24, 2025 5.0 Elite EXTRA solved our issues organizing and optimizing our parts delivery process. We are able to be much more efficient and now have easy access to proof of delivery and reporting metrics that allows us to do more with less manpower and overhead from miles driven. Our customers experience and delivery times has also significantly improved. Pros Easy to build routes and optimize deliveries, very simple to run and has completely changed and improved our delivery process. Cons Scheduled routes are difficult to build and manage, I would really prefer a version that would build live as orders come in that is visible on the dispatch screen as it builds. This way you could choose to dispatch it early or have a cut time where it would automatically dispatch. Review Source JH Jon H. Parts Specialist Automotive Used the software for: 2+ years ### "Fastest and most accurate way to track deliveries" May 12, 2025 5.0 By far, the best and most accurate tracking system out there! It is so easy to use and find invoices. Customer portal has had nothing but good feedback for our customers to use. It makes their returns a lot easier for them to find invoices, which is what we require to send a part back. Pros It is fast, accurate, and easy to use. The quick information that you get from "toggle driver tracks" is excellent! The search feature is outstanding and the customer portal is extremely user friendly. Most of our shops that sign up on there, love the ease of it! Cons All of the reports are great, however, none of them are very accurate when you want to look back at a driver's tracks and see their route from previous days. Also, I have messed around with the geofencing a few times and still haven't had it work correctly for auto-generating route territories. Review Source JR Juan R. Operations Support Automotive Used the software for: 2+ years ### "Great tool to have for deliveries" August 26, 2025 4.0 Pros I really enjoy how easy it is to use. Helps keep track of orders coming in and out. The app makes it easy for the drivers to make deliveries. Cons I could use an app for my outside sales personnel to review and answer customer questions, such as when they can expect a delivery, instead of calling in to the warehouse and having someone look it up. Review Source JB JUSTIN B. Parts specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Delivery Magic " August 26, 2025 5.0 Overall, it's a very helpful system when it comes to keeping deliveries organized. I am able to add pickups which is very helpful. Pros I enjoy tracking my driver and getting an eta of when the parts are going to be delivered as well as knowing when he will be back to the shop. Cons I feel like it could be more user friendly it took me about 3 months to get comfortable using the system. Review Source JW John W. Warehouse manager Automotive Used the software for: 2+ years ### "Elite Extra" April 23, 2025 5.0 Overall, using elite has been a major step forward in making our delivery and dispatch efforts more efficient. Pros Ease of use, the interface for the app and website is easy to navigate. Keeping track of deliveries has never been easier. Cons Searching for the right report, sometimes the words we use doesn't match the name of the report, but we've worked around that and figured out what we need to know monthly. Review Source HT Hugh T. Illinois Operations Manager Automotive Used the software for: 2+ years ### "Elite rating" April 25, 2025 5.0 Over all is and has always been a top notch tool to use Pros I like everything about Elite. We have been using it for a very long time and it's growth/evolution over the years has been just amazing. Just when you think it's as good a product as it can be they come up with something else. Truely a product that is growing and evolving wit the times at hand. Cons We have issue occasionally where Elite and our in house system don't communicate very well together. This is probably more of an issue with our in house (MAM) system, but never the less is one of the few issues we have.. Review Source JS Jessica S. Inventory Control Transportation/Trucking/Railroad Used the software for: 2+ years ### "TCI Elite Extra Review" April 23, 2025 5.0 Pros I like all the features that available to use within the app and on the dashboard. Cons Sometime it can be confusing how to use each of these features. Specific videos might be useful for each feature. IE. Customer Portal, Returns Review Source ZK Zachariah K. Director of Store Development Automotive Used the software for: 2+ years ### "Must have for any business with a delivery service" August 26, 2025 5.0 Always great! The few times we've needed support, they have fixed the problem quickly. All employees have been nothing but friendly and professional. Pros It gives us a complete view of how our delivery service is working for us and our customers......... Cons I do not have any cons that I've experienced. As with any technology, bugs happen, but they have always addressed them quickly. Review Source MS Mark S. IT Automotive Used the software for: 2+ years ### "Save time and money using this application." August 27, 2025 5.0 New site additions/changes in routes are done quickly. Our account team is responsive when we need add new locations. Pros Driver Delivery and re-routing for customer pickup and drop offs. Also creates efficient routes saving time and money. Cons Nothing. Even our drivers that aren't using mobile devices easily can use the application on cell phones. Review Source PV Paul V. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "JX LAFA review" April 23, 2025 4.0 It's a good system once I learned all the ins and outs. A little time consuming at first but once I had a system figured out it helps us keep customers happy with the knowledge they receive via email of their deliveries and helps keep my drivers organized and more efficient on their deliveries. Pros Being able to track my drivers progress on the assigned routes Cons The slow transition from our DBS to Elite, it holds up drivers when I have hot deliveries and drivers standing around. Review Source EW Eric W. Counter Sales Automotive Used the software for: 2+ years ### "Everyone Should Be Using Elite Extra!" April 25, 2025 5.0 My experience has been great and when the web site was updated and changed i was able to call and got help right away. Pros Real time driver tracking and delivery location history. It's nice to look back and see where the driver left the delivery and what time and date. Cons Some times the delivery times don't update properly. It hasn't happened in a while. I think the issue has been fixed. Review Source DG Dustin G. Branch Manager Automotive Used the software for: 6-12 months ### "Elite Extra Review" April 23, 2025 5.0 My overall experience has been a pretty smooth ride, and honestly I would recommend this application to any future businesses out there. Pros I like the transparency and how easy it was to get set up to track delivery drivers and routes the most efficient way. Cons Overall, I don't actually have a big complaint with Elite. If I did have to comment, I would say that the biggest thing I have is - is that routes aren't immediately reflected to be routed. It takes a minute or two. By then, my drivers are already out the door. Review Source tB taylor B. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "More stop more effective" August 26, 2025 4.0 Overall I recommend Elite EXTRA for anyone with all day deliveries. The more stop you have the more effective it is Pros Tracking deliveries after the fact. Photo stored online. Additionally, I like the driver tracking feature Cons Non-intergraded map. requires app swapping for maps not not use the coordinates feature that the website has. Review Source AM Andrew M. VP Automotive Used the software for: 2+ years ### "Happy so far (13 years)" April 23, 2025 5.0 We've been using EE for over a decade now. For the most part, it just works everyday as expected. New delivery personnel can easily download the app to their device and get started immediately with little training required. Pros Easy integration into our existing business system. Low cost entry point to get started. Started out as a small midwest business like ourselves. Cons It's only accessible through a web browser. Web based apps will never be as robust as a prpgram installed on a PC. Review Source BK Billy K. DISPATCHER Automotive Used the software for: 2+ years ### "EXTRA DRIVER" August 26, 2025 5.0 Pros Clicking on a customer to add to the route easily. Changing the route around for the drivers if they need to avoid traffic. Cons Sometimes it will reject orders that were just added onto the route, then I need to add them back into the system. Review Source Similar Products Featured