# Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elite EXTRA the right Delivery Management solution for you? Explore 374 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (374) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Elite EXTRA Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews WA William A Erp SpecialistWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “The platform also centralizes communication with drivers, internal teams, and external customers, reducing manual follow‑ups and making coordination faster, clearer, and more consistent.“ May 6, 2026 CO CHRIS O DIRECTOR OF OPERATIONSAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate.“ August 26, 2025 HS Harmony S Assistant Warehouse ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “With this system to track and keep up with multiple drivers and being able to get our local drivers in and out quickly has changed our timing drastically in a positive way.“ August 26, 2025 DR Dawn R Assistant ManagerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes we have orders that do not show up on the screen, so we have to call to try to get the problem resolved. “ August 26, 2025 CC Connor Johnson C Sales - Customer ExperienceTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: More than 2 years. “Elite Extra provides our company the ability to dispatch and track our drivers in real time.“ May 1, 2026 AD Aaron D Ast Part ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Reports are not customizable, and have issues with auto generation“ August 26, 2025 WA William A Erp SpecialistWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “It provides a clear visual understanding of delivery workload and routes, which improves planning and prioritization.“ May 6, 2026 MB Melissa B ControllerOil & Energy, 51 - 200 employeesUsed the software for: 6-12 months. “It does not have the ability to add in different products for one delivery.“ August 28, 2025 ## Showing most helpful reviews Showing 1-25 of 374 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy S. eCommerce Director Automotive Used the software for: 6-12 months ### "Elite EXTRA Deployment" April 2, 2024 5.0 We are pleased we made the decision to go with . It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with. Pros The product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service. Cons We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement. Reason for choosing Elite EXTRA Both products were a good fit based on our evaluations and extensive field testing but in the end we chose because our staff had more familiarity with it at other companies and the Admin reporting is very robust. Review Source AD Aaron D. Ast Part Manager Automotive Used the software for: 1-2 years ### "Ast Parts Manager" August 26, 2025 5.0 I recommend this to all my other dealer friends. The number of times we have gone back and looked at photos, have saved us a ton of headaches Pros Easy to use, once you are shown the ropes Once we got the barcodes on our invoices, it's super-fast for my driver to create a route and hit the road. Cons Reports are not customizable, and have issues with auto generation Admin users used to be able to create driver templates, but that privilege was removed by Elite, not sure why? Switched from [OEC](https://www.capterra.com/p/228125/OEConnection/) Elite is more focused on this program. OPS has their hand in a bunch of things and cant focus Review Source BH Brent H. Manager Building Materials Used the software for: 2+ years ### "Not the easiest dispatch program to work with" August 26, 2025 2.0 Difficult. It seems like we have to do work arounds to do the simple tasks that we like to do, like combining a few orders on a truck and sending it out. Pros logging out at the end of the day. The driver's app seems to be the best part of the whole platform. Cons It rearranges things we put in there. Time slots are difficult to work with. combining orders in time slots can be challenging.The online pages aren't very intuitive. Switched from [Epicor CPQ](https://www.capterra.com/p/160099/KBMax-3D-CPQ/) We moved to a new point of sale system that wasn't Epicor at the time. Review Source JM Jeremy M. Parts Manager Automotive Used the software for: 1-2 years ### "Elite EXTRA is a GAME CHANGER!! " April 23, 2025 5.0 I have been very happy with and constantly tell other people about it. I won't ever go back to not using this platform in the wholesale business. It is a huge gamer changer and even with a smaller store like us it helps us tremendously. For bigger stores that have multiple drivers I can see it being a huge benefit that would cut down on overhead costs. Pros Extra elite has been a game changer in the wholesale delivery business. I love being able to gather our deliveries and make routes easily on one dashboard. They are constantly updating and making the platform better and more efficient. It has improved our delivery times, increased transparency, and given our customers an easy way to track their deliveries and returns. The returns process is very easy to use and saves a lot of time going back and forth between customers. Customers are also given a dashboard where they can pull invoices, credits, and set up alerts for ETA and follow the driver on the route. Cons The only thing I find a little hard to use is the driver app. It can be a little confusing for new drivers. This may also be just user issue. Alternatives considered [Ford Pro](https://www.capterra.com/p/10022429/Ford-Pro/) Reason for choosing Elite EXTRA was not very much more and had way more benefits. Their support is amazing also. My onboarding coach was top notch. Review Source SN Seth N. Operations Manager Food & Beverages Used the software for: 1-2 years ### "Look no further. This the fleet/driver software you're looking for." April 23, 2025 5.0 I had a great experience with . It really enhanced our accountability and performance. Ultimately, it helped us provide our customers with a better experience and the logistic and customer service team with up-to-minute knowledge on where and what the customer orders were doing. Pros I really liked how adaptable it is and we could integrate into most of our operational processes and software. Cons Training staff to be knowledgeable and operate the phone software was a challenge. It definitely had more to do with the personnel learning than it did the software, but some phones did prove to resist the integration. Alternatives considered [Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Reason for choosing Elite EXTRA Offered a lot more opportunity to scale and more tools to utilize. Review Source BG Bill G. Sales Manager - Parts Division Automotive Used the software for: 1-2 years ### "Every Dealership should be using Elite Extra, it's a GREAT tool!" September 2, 2025 5.0 Our experience has been great! has a great product, and a great support team, they are ALWAYS available and willing to help. \[sensitive content hidden\] is great, \[sensitive content hidden\] really understands our business and the challenges we have, he is always open to listen and work with us to find the best solution. Pros really helps our customers track their returns and see the progress from pick up to receiving their credits. It also allows us as a Dealer to set the parameters that our customers must follow regrading when they can and cannot return parts based on the purchase date. Cons is a great tool! The ONLY negative about having hundreds of customers using Elite Extra is the turnover in the Body Shops, causing us to spend time getting new users set up at existing customer locations. Switched from [OEC](https://www.capterra.com/p/228125/OEConnection/) has so many more features and is much easier to use. Review Source EW Evert W. Owner Furniture Used the software for: 1-2 years ### "Owner, CEO" April 23, 2025 5.0 I have been using it for the past few years and the program has been getting better. Look forward to adding some new features Pros I enjoy real time tracking. Also to go back and show customer where there truck was with copies of maps. Cons Can take awhile to upload pictures. Would love it if you could turn down resolution to make picture upload faster. Reason for choosing Elite EXTRA It been so long ago I can not remember the other companies Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Customer wanted access to our system, jobber does not offer that. Review Source DA Derrek A. Parts Manager Automotive Used the software for: Less than 6 months ### "PFHV Review" April 23, 2025 5.0 While the onboarding process has been very well received, we have run into the issue of trying to hot shot parts and being unable to appropriately dispatch from the road. If that issue was alleviated, I would have no complaints! Pros From the start of the process, all the representatives from have been incredibly helpful, knowledgeable and informative. The app is very easy to use for our drivers and the web based site is great for our dispatcher. Cons The one area that I find lacking is the ability to dispatch from a mobile device. I understand most companies do not have a dispatcher that will work mobile, but we often have to use our dispatcher for "Hot Shot" deliveries and she struggles to dispatch from a phone. Alternatives considered [OPS (Order Picking System)](https://www.capterra.com/p/200090/OPS-Order-Picking-System/) Reason for choosing Elite EXTRA The ability to integrate multiple stores and several routes. Review Source DS Darrell S. GM Automotive Used the software for: 2+ years ### "Best delivery system, best support." April 23, 2025 5.0 Very satisfied and happy with all the options and how it keeps all deliveries very organized and ready to be dispatched. Pros Very flexible that will adapt you your business. Never lose sight of the orders from your customers. Keeps all deliveries organized so no confusion when dispatching It integrated well with any computer system Cons Coming from not having any system, it did take some time to adapt to all the tools available through . Reason for choosing Elite EXTRA More options and ease of implementing. It was Cloud based. Review Source IH IAIN H. VP Operations Logistics and Supply Chain Used the software for: 2+ years ### "Very Satisfied" April 25, 2025 4.0 Very happy with the overall experience and how it has improved our customer service. Pros User friendly Improves customer service Improves distribution of resources Cons We wish that would implement a "settlement/payment" option to drivers. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Detrack](https://www.capterra.com/p/188592/Detrack/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Elite EXTRA At the time, was the best solution for our key customer Review Source SW Steve W. General Manager Automotive Used the software for: 2+ years ### "Game Changer For Our Delivery Process" April 24, 2025 5.0 solved our issues organizing and optimizing our parts delivery process. We are able to be much more efficient and now have easy access to proof of delivery and reporting metrics that allows us to do more with less manpower and overhead from miles driven. Our customers experience and delivery times has also significantly improved. Pros Easy to build routes and optimize deliveries, very simple to run and has completely changed and improved our delivery process. Cons Scheduled routes are difficult to build and manage, I would really prefer a version that would build live as orders come in that is visible on the dispatch screen as it builds. This way you could choose to dispatch it early or have a cut time where it would automatically dispatch. Review Source JH Jon H. Parts Specialist Automotive Used the software for: 2+ years ### "Fastest and most accurate way to track deliveries" May 12, 2025 5.0 By far, the best and most accurate tracking system out there! It is so easy to use and find invoices. Customer portal has had nothing but good feedback for our customers to use. It makes their returns a lot easier for them to find invoices, which is what we require to send a part back. Pros It is fast, accurate, and easy to use. The quick information that you get from "toggle driver tracks" is excellent! The search feature is outstanding and the customer portal is extremely user friendly. Most of our shops that sign up on there, love the ease of it! Cons All of the reports are great, however, none of them are very accurate when you want to look back at a driver's tracks and see their route from previous days. Also, I have messed around with the geofencing a few times and still haven't had it work correctly for auto-generating route territories. Review Source DP Dean P. Sr Director of Parts and Procurement Transportation/Trucking/Railroad Used the software for: 2+ years ### "Delivery Tracking Made Easy" August 26, 2025 4.0 The system has been seamless! When issues do come up the team is quick to respond and take care of the problem. Pros Trackability, easy to set routes and see where our deliveries are at anytime from any of our team members! Cons The driver should be able to change the route on the fly when obstacles arise, allowing them to make the best real time solutions without having to get dispatch involved. Review Source LR Lee R. Management Transportation/Trucking/Railroad Used the software for: 2+ years ### "Elite Extra has been a walk in the park." August 26, 2025 5.0 I've been over getting set up for our location since day 1, and can honestly say, its been easy, and overall great for our location. It helps new employees with their routes and getting them familiar with it much faster. Pros was very simple to initially set up and get rolling. It gives the company and customers a real time of when our driver will be delivering parts to them. Overall I feel it has grown our business some with setting up our routes in the best way. Cons I haven't found a Con of yet. Customer service has bent over backwards to ensure their product runs smoothly and meets all our needs. Review Source JB JUSTIN B. Parts specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Delivery Magic " August 26, 2025 5.0 Overall, it's a very helpful system when it comes to keeping deliveries organized. I am able to add pickups which is very helpful. Pros I enjoy tracking my driver and getting an eta of when the parts are going to be delivered as well as knowing when he will be back to the shop. Cons I feel like it could be more user friendly it took me about 3 months to get comfortable using the system. Review Source NS Nelson S. Parts Manager Automotive Used the software for: 1-2 years ### "Great Tool " August 26, 2025 4.0 Overall, the experience has been generally positive, though there are still areas that continue to evolve. Integration with CDK is essential to ensure access to all pertinent information and to maximize the efficiency and effectiveness of this tool. Pros \-The level of information provided through Returns Automation is a significant time-saver. -It is user friendly and easy for the Parts Department sales team to navigate. Cons \-The returns automation currently does not capture the customer's email address within the order file. -During our use of the delivery service, the pickup response time was noticeably longer compared to our alternative provider. Review Source JW John W. Warehouse manager Automotive Used the software for: 2+ years ### "Elite Extra" April 23, 2025 5.0 Overall, using elite has been a major step forward in making our delivery and dispatch efforts more efficient. Pros Ease of use, the interface for the app and website is easy to navigate. Keeping track of deliveries has never been easier. Cons Searching for the right report, sometimes the words we use doesn't match the name of the report, but we've worked around that and figured out what we need to know monthly. Review Source HT Hugh T. Illinois Operations Manager Automotive Used the software for: 2+ years ### "Elite rating" April 25, 2025 5.0 Over all is and has always been a top notch tool to use Pros I like everything about Elite. We have been using it for a very long time and it's growth/evolution over the years has been just amazing. Just when you think it's as good a product as it can be they come up with something else. Truely a product that is growing and evolving wit the times at hand. Cons We have issue occasionally where Elite and our in house system don't communicate very well together. This is probably more of an issue with our in house (MAM) system, but never the less is one of the few issues we have.. Review Source TD TAYLOR D. Warehouse manager Logistics and Supply Chain Used the software for: 1-2 years ### "Good overall" August 26, 2025 5.0 Overall this has helped us in so many way. Keeps us efficient with orders and keeps the drivers going. Pros It helps us keep up with orders better and the drivers. I like that we can control the screen. It also helps us send messages to drivers when they can't answer the phone. Cons There is nothing really not to like about it. I would love for it to have a way to send the customers a copy of the returns and core returns. Review Source JH Jeff H. Warehouse Manager Automotive Used the software for: 6-12 months ### "lovin it !!" April 28, 2025 5.0 Easy to use, able to find information fast. Customer service is responsive, the support team helped us get automated returns implemented they where helpful, prompt and knowledgeable. \[sensitive content hidden\] both did a great job Pros Easy to navigate and find information to run/improve the business. Easy reports built in to the system. New features such as automated returns. Cons Not much works well for me and what I do. The on line tech manuals are not always that helpful. They sometimes do describe the steps clearly. Review Source ST Stephanie T. dispatch Automotive Used the software for: 6-12 months ### "dispatcher" April 23, 2025 5.0 We have been able to control our vehicle expenses by using the most effective routing for our deliveries. There is no more wondering where the drivers are at or why it is taking so long to complete a run, and the customers, and customer know within a few minutes of receiving their parts. Pros Allowing us to quickly and accurately track our deliveries and making everyone more productive. Our drivers seem to like it because it is easy to use, and it helps them be more efficient by organizing their routes to deliver to our customers, and if any problems arise, we can look back on history and photos to verify they did or did not receive. Customer support has been extra helpful when needed. Cons The only thing I can think of it takes 5-7 minutes to get from Dealertrack to our screen to dispatch. Review Source TS Trevor S. Assistant Parts Manager Automotive Used the software for: 1-2 years ### "Good product" August 27, 2025 5.0 It's been perfect now that we're accustomed to how to use it. The route tracking is helpful, the white board is nice. The pictures make it easy to contradict disputes by customers. Pros The setup and everything is nice, being able to use the photo's for evidence is also helpful. I like using the whiteboard on the screen. Cons It took me a while to learn the ins and outs of the best way to utilize it. But after going through it day after day with our dock guy I find it to be pretty easy. Review Source KC Kyle C. Inventory and Operations Automotive Used the software for: 2+ years ### "APH- Central Review of Elite Extra" April 25, 2025 3.0 overall, a good system but could be a little more user friendly from the admin side (reports, adding/removing drivers, etc.) Pros Real time tracking and estimated arrival timing is great. It helps a lot with planning driver dispatching. Cons Reports... There are a lot of reports but I can not seem to get them to populate the requested data correctly or you get a generic summery and not details i.e. voided/ marked delivered orders. App issues.... App on iPhone will get stuck refreshing on waiting for order. clearing cache or restarting app does not fix this. reinstalling app fixes it but is hard being we have MDM. just frustrating. Review Source JC Juan C. Outside Wholesale Parts Representative Automotive Used the software for: 1-2 years ### "Brst Tool to Have" August 26, 2025 5.0 Real easy to set up. The responds that the customer hs after they learn hiw it works they say that it will help them with their credits. Pros Real easy to use plus the access of looking up your credit. The availability of looking where's my order and checking what ti.e it will get to my shop. Cons I personally don't have any dislikes. Some customers think that there's to many steps to ho through but when they see how it works they hange their minds. Review Source SB Steve B. National Dispatch Manager Automotive Used the software for: 2+ years ### "Truly ELITE" April 25, 2025 5.0 I've been using Elite over 10 years now and the experience has been top notch. Through multiple changes in inventory systems, fleet systems and other systems, Elite has always stayed the one constant as there is no need to change from it. Truly a top-of-the-line system with good people running it. Pros The system itself is really well designed. Every tool you need to be successful dispatching and then some. Always adding and improving, the system itself is very reliable and if any issue arises, usually very minor and often not even an Elite issue at the core, the team at Elite is on it immediately! Can't say enough about how good is. Cons Really can't say I have any cons to list. The system is that good. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.