# Page 2 | Firmex Virtual Data Room Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Firmex Virtual Data Room the right Virtual Data Room solution for you? Explore 353 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews --- Firmex Virtual Data Room 4.8 (353) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Firmex Virtual Data Room ## Showing most helpful reviews Showing 26-50 of 353 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NL Nicole L. Investment Banking Associate Investment Banking Used the software for: 6-12 months ### "Great Experience with Firmex!" August 2, 2025 5.0 I've had a great experience using Firmex. My client was particularly price-sensitive, and Firmex offered a very fair and competitive rate. I’ve uploaded over 500 documents so far, and the platform makes it incredibly easy to keep everything organized and accessible. Pros I really appreciate how clean and intuitive the interface is—especially when it comes to moving folders and files around. It makes organizing the VDR everything feel effortless especially when I am in a time crunch. Cons The interface could use a bit of improvement, but overall, the platform has everything you need to run a full dataroom for an M&A process. It’s comprehensive and gets the job done efficiently. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Reason for choosing Firmex Virtual Data Room Price was more favorable and Firmex offered everything that the alternative products offer Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Client was price sensitive and Firmex offered very reasonable rates. Review Source Response from Firmex September 2, 2025 Thank you for your thoughtful feedback! We're so glad to hear that our clean and intuitive interface is helping you stay organized—especially when time is tight. Making file and folder management effortless is exactly what we aim for, and it's great to know it's making a difference in your workflow. If you ever have suggestions for further improvements, we’re all ears! PP Pieter P. Director Management Consulting Used the software for: 2+ years ### "User friendly and fast responding staff" October 31, 2025 4.0 I am satisfied, especially because of the quickly responding team. Also, performance (uploading) is okay. Pros Userfriendly interface and fast-responding staff. -Zou je met extra financiering sneller kunnen groeien? Cons Dutch language is not supported, for our clients (end users) this would be nice. Maybe an option to add in the future? Alternatives considered [Virtual Vaults](https://www.capterra.com/p/167320/Virtual-Vaults/) Reason for choosing Firmex Virtual Data Room Overall score based on functionality, support, security and costs. Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) End of contract and choosing a new agreement for multiple years. Review Source AW Amy W. Senior Vice President Capital Markets Used the software for: 2+ years ### "Great customer service and easy to use" March 16, 2026 5.0 I wished all companies had the same level of customer service as Firmex. It is unusual to speak to a person for customer support these days. The people I've spoken to are always helpful and stick with you even when the problem is complex. Pros Firmex is user-friendly, even for a first time user, which most of our clients (and often buyers) are. The customer support is also top notch. Cons Until you learn to use it, the uploading of the spreadsheet takes a minute to prepare. I also wished it was easier to add areas when the DD checklist is already uploaded with files already in it. Once you learn how to navigate this, it isn't bad. I also wished you could completely delete buyers when a deal falls through and you add a new buyer. Review Source JU Joshua U. IT Security Operations Financial Services Used the software for: 2+ years ### "Improved VDR Experience" May 23, 2025 5.0 Pros Improved UI/UX Top quality support Prompt response and Most flexible access control features work for us based on the nature of our business as a financial institution. Cons Too many system maintenance lately, this approach will discourage on-demand access and usage of the VDR. Implementing MFA as an additional layer for admins and later extending it to end users (guests); this will ensure access control on the authentication layer, protecting sensitive data and documents. Review Source Response from Firmex June 5, 2025 Thank you for your kind words and positive feedback! We're thrilled to hear that the improved UI/UX, top-quality support, and prompt responses have made a difference in your experience. It's especially rewarding to know that our flexible access control features align well with the needs of your financial institution.Your satisfaction is our priority, and we're committed to continuously enhancing our platform to support your business. Thanks again for your trust and support! We do offer the ability to have MFA as well as SSO applied for our clients, this may be something that you can discuss with your Firmex rep about implementing or upgrading towards. LJ Lars J. Mergers and Acquisition Advisor Financial Services Used the software for: 1-2 years ### "Very intuitive to use, good pricing and awesome support " August 28, 2025 5.0 Pros: Firmex VDR is intuitive, secure, with great support and flexible pricing. Cons: Overpriced USB-archives for 3-day delivery, tricky settings, clunky Q&A tracker, and frequent maintenance. Pros Very intuitive to use, good pricing, awesome support. Secure, efficient, and user-friendly platform for seamless data room management. Cons However, the USB-archives are overpriced if you need them within 3 days, despite the reliable service and robust features offered. Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) The price for INTRALINKS was far to high Review Source Response from Firmex September 2, 2025 Thank you so much for your kind words! We're thrilled to hear that you find our platform intuitive, secure, and efficient. Providing great value and top-notch support is at the heart of what we do, so it's incredibly rewarding to know we're meeting your expectations. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out! PR Patrick R. Associate Investment Banking Used the software for: 6-12 months ### "Very positive" December 23, 2025 4.0 Pros Very prompt responses from customer service, overall very easy to use data room and best price offered Cons Some of the end users didn't realise that there documents in root folders, which could be more obvious Alternatives considered [Ideals Virtual Data Room](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/)[Ansarada](https://www.capterra.com/p/130904/Ansarada/) Reason for choosing Firmex Virtual Data Room Better pricing offered by Firmex for this specific deal Switched from [Ideals Virtual Data Room](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/) Better pricing offered by Firmex for this specific deal Review Source CS CRISTINA S. GIS Specialist Mining & Metals Used the software for: 2+ years ### "Firmex\_Report" May 29, 2025 5.0 My over all experience with the system is very good but the overall experience with the agents were EXCELLENT. Agents were very nice, friendly and knowledgeable. Today, thanks to \[sensitive content hidden\] for a job well done. Pros I can organize the folders and files in a the way I wanted them to appear. I like that the dates on each file is shown as it provides information to the administrator if the file is updated. Cons I did not like the set-up where I have to create redundant folders for users with read only permission and different folder for users with full access permission. Switched from [FileZilla Pro RemoteDrive](https://www.capterra.com/p/10023188/FileZilla-Pro-RemoteDrive/) users experienced difficulty downloading files Review Source Response from Firmex June 5, 2025 Thank you for your feedback! We're glad to hear that you appreciate the ability to organize folders and files to your preference, and that the visible file dates are helpful for tracking updates—especially from an administrative perspective. The ability to apply folder lever permissions allows you the security capabilities of restricting access to certain parties versus giving the same access to everyone. When conducting a diligence matter that is not always the case and one of the core features we provide compared to other providers in the market. SW Sean W. Director, FPnA MnA Automotive Used the software for: 1-2 years ### "Tremendous" July 2, 2025 5.0 Great, it is a no frill or gimmicks environment, does the job intuitively and logically without too much clutter. Pros Ease of use, the layout and overall look and feel is quite appealing and intuitive, next steps feel logical Cons Cannot load or copy a pre-determined folder structure. We should be able to copy folder structures from completed projects etc.? Alternatives considered [Datasite Diligence Virtual Data Room](https://www.capterra.com/p/130910/Datasite-Diligence/) Reason for choosing Firmex Virtual Data Room Ease of use and no clutter overall anywhere on the site. Switched from [Datasite Diligence Virtual Data Room](https://www.capterra.com/p/130910/Datasite-Diligence/) Value for money and accessibility much better with Firmex Review Source Response from Firmex August 5, 2025 Thanks so much for the kind words as we are always making sure our ease of use and overall intuitiveness of the platform is front and center for our users during their experience with Firmex! We do have the ability to upload full folder structures, either through an excel sheet that our support team can assist with populating or within your documents on your local drive. If there was an issue, it may be because of project or group level permissions that prohibited the user from uploading set information. Our support team is always available 24/7 for every user that has access to the project within Firmex. JN Jai N. Solicitor Law Practice Used the software for: 2+ years ### "Good product and support." March 11, 2026 5.0 Good. I've used the software for years and in comparison to its peers its easy to use and I like it visually. Pros Easy of use. Product support. Having use competing products I would say Firmex is amongst the best data room platforms. Cons Initial view of the data room and lack of guide in program. However, once I learnt to use the software it became intuitive. Review Source UK Usman K. Associate Accounting Used the software for: 2+ years ### "Associate M&A" May 21, 2025 5.0 Whenever I run in to any issues (which are pretty rare), the support team is always available to sort the issue. Which I really value. Pros The ease of use and how intuitive it is. I really like the platform and the 24/7 support available when I need it. Cons I don't think there is anything that I do not like about the platform. I believe the platform is extremely intiutive. Review Source Response from Firmex June 5, 2025 Thank you so much for your kind feedback! We're delighted to hear that you find the platform intuitive and easy to use. It's also great to know that our 24/7 support has been there for you when needed—that’s exactly what we aim for. Your satisfaction means a lot to us, and we’re committed to continuing to provide a seamless and reliable experience. Thanks again for your support! JD Jon D. IT Trainer and Systems Support Specialist Law Practice Used the software for: 1-2 years ### "Neat and Tidy" May 9, 2025 5.0 My overall experience with Firmex has been very positive. It's a reliable and secure platform that made sharing confidential documents with internal teams and external partners straightforward. Setup was quick, support was responsive, and the system stayed stable even during high-volume use. Pros Firmex made the due diligence process seamless during a recent M&A transaction. The speed at which we could upload, organize, and share thousands of files with external parties was impressive. The built-in Q&A feature was especially useful for managing buyer queries without losing track of any communication. Cons There’s limited customization in terms of branding or dashboard layout. For firms that want a more tailored or white-labeled experience, Firmex feels a bit too 'one size fits all. Review Source MC Maria C. Office Manager Pharmaceuticals Used the software for: 1-2 years ### "Best Virtual Data Room Ever" April 28, 2025 5.0 Excellent experience with the Firmex Virtual Data Room, always easy to set up and share information through the platform. Pros This system is very intuitive and easy to set up and follow, we use this system to set up Data rooms for different projects and to share information with different groups, also easy to set up permission to the folders and access to the data. Cons We like everything about this system, all the participants learn how to use it in very short time and because it is very intuitive it is easy to follow. Review Source Response from Firmex May 13, 2025 Thank you so much for your kind words! We're thrilled to hear that you find the system intuitive and easy to set up. It's great to know that it's helping you efficiently manage Data Rooms and share information across different projects and teams. We're especially glad that the permission and access controls are working well for your needs. If you ever have suggestions or need assistance, we're always here to help! RP Reese P. Investment Banking Analyst Banking Used the software for: 6-12 months ### "Great VDR Option" May 29, 2025 5.0 The Firmex Virtual Data Room is a great VDR alternative and is very easy to use. I recommend to my friends who need to use a VDR. Pros It is very easy to create new folders and only add select groups to these folders. Additionally, the VDR is very safe and the watermarking feature is great. Cons Sometimes the Q&A tracker is a bit difficult to use, especially when seeing new questions. Maybe being able to see new questions as they arise in a separate tab would be great. Review Source Response from Firmex June 5, 2025 Thank you for your thoughtful feedback! We're glad to hear that you find it easy to create folders and manage group access, and that the security features—especially watermarking—are meeting your expectations. We appreciate the feedback around our Q&A module, as we are actively looking at ways to improve this feature for a smoother user experience. PG Paul G. CFO Telecommunications Used the software for: Less than 6 months ### "M&A data room" October 22, 2025 5.0 My overall experience with Firmex Virtual Data Room was very positive. It’s a secure, user-friendly platform that made managing and sharing sensitive documents straightforward. The interface is intuitive, and the permission settings gave me confidence in controlling access Pros Firmex Virtual Data Room is easy to use, secure, and reliable. I especially liked its intuitive interface, fast document uploads, and strong permission controls. Cons The least appealing aspect of Firmex Virtual Data Room was the occasional lag when navigating large folders or bulk uploading documents. It could also benefit from more advanced reporting features. Review Source MB Mike B. Partner Investment Management Used the software for: Less than 6 months ### "Feedback - user " September 16, 2025 5.0 Very satisfied overall. Solid product. The product does what it is intended to do. There is a lot of info to go through. Pros Easy to maneuver around, clearly defined categories, organized thoughtfully. I like the ability to download documents as well. Cons Security process can be a bit tricky with two step authentication. My security key didnt call up and had to reset stuff which created a several hour delay in accessing info. Review Source Response from Firmex October 1, 2025 Thank you for your thoughtful feedback! We're glad to hear that you find the platform easy to navigate and well-organized. It's great to know the clearly defined categories and document download feature are adding value to your experience. If there's anything else we can do to enhance your workflow, feel free to let us know! VU Viorel U. managing partner Investment Management Used the software for: Less than 6 months ### "Good overall experience" December 23, 2025 5.0 Reasonably easy to use, good value for money. Easy to upload, redact, share and download documents. Good Q&A module. Pros Good customer support, good value for money, fast delivery of USB archives. Overall experience and quality on par with the best VDR providers. Cons The tree structure of the files could be better. As it is today, it is difficult to navigate. It is also difficult to understand where in the folders structure are located files found by searching. Review Source MM Mike M. Sr Associate Financial Services Used the software for: 2+ years ### "Firmex is good" March 25, 2025 5.0 Its good I like it, I use it pretty frequently Pros Easy to use - uploading documents and adding users is easy Cons would be nice to set permission at the document level rather than the folder level Switched from [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Firmex is cheaper. Review Source Response from Firmex April 2, 2025 Thanks for the feedback, great to hear about your user experience with how easy the platform is to use which is a competitive advantage we feel Firmex has within the industry. IC IAN C. CONSULTANT - COMMERCIAL Mining & Metals Used the software for: 1-2 years ### "FEDERATION REVIEW" July 24, 2025 4.0 Very positive - has performed well in our project applications over the past 2 years. Has also been given a positive rating by external users. Pros General ease of use, and availability of high-quality support. Excellent value for money compared to competitive products. Cons Some minor navigation/permission issues in terms of user roles/profiles. Apart from this, nothing to complain about. Review Source Response from Firmex August 5, 2025 Thank you for your feedback! Jeremy B. CEO Medical Devices Used the software for: Less than 6 months ### "Thank you \[sensitive content hidden\] Seamless integration " January 31, 2025 5.0 Overall very pleased and appreciate the support from their account management Pros The product itself is great, but the support team is unbelievable. Setting up data rooms can be dull, tedious, and complicated. \[sensitive content hidden\] from their account management team made this a breeze! Cons I don't have any complaints with Firmex data rooms Review Source Response from Firmex February 5, 2025 Thank you so much for your positive feedback! We're thrilled to hear that you find our product great and that our support team made setting up data rooms a breeze for you. We strive to make every aspect of our service as smooth and efficient as possible, and it's wonderful to know we hit the mark. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! AG Allison G. Business Manager Legal Services Used the software for: 1-2 years ### "Would definitely recommend" April 30, 2025 5.0 Really like the Firmex Virtual data room. A great tool for clients and opposing solicitors to be able to access due diligence documents quickly and efficiently. Great for being able to download complete file for completion purposes. Pros Firmex is well laid and it is great to be able to create your own folder structure and numbering, as well as automatic numbering if required Cons A little confusing to navigate sometimes Review Source Response from Firmex May 13, 2025 Thank you for your feedback! We're glad to hear that you're enjoying the flexibility of creating your own folder structures and numbering in Firmex. It's great to know that features like automatic numbering are adding value to your workflow. If you ever have suggestions or need assistance, we're always here to help! MC Mike C. Vice President and Associate General Counsel Insurance Used the software for: Less than 6 months ### "Great customer service" July 26, 2025 5.0 Fantastic experience. Easy to use and great customer support. I felt like Firmex was invested in me and wanted me to have good user experience. Pros It is easy to use. I had an issue uploading documents at fist. So I called customer support. \[sensitive content hidden\] set up a zoom call and worked diligently to resolve my issue. She showed me another way to upload documents that worked like a charm. Great personality too. She really took the time to make sure I was satisfied with her answer and could upload documents to the data room. Cons Once I figured out how to upload the documents, the process was smooth. \[sensitive content hidden\] set up a zoom call and worked diligently to resolve my issue. Review Source Response from Firmex August 5, 2025 Thank you for your feedback! We're thrilled to hear that you found the platform easy to use and that our customer support team was able to assist you effectively. We're especially glad that \[Name Hidden\] was able to resolve your document upload issue with care and dedication. Her commitment to ensuring your satisfaction and her helpful guidance truly reflect the level of service we strive to provide. We'll be sure to pass along your kind words! RW Robert W. Veterinary Surgeon Veterinary Used the software for: Less than 6 months ### "Firmex Virtual Data Room is great" March 1, 2025 5.0 Very good and easy to use. Has saved me a lot of time! Pros Very easy to use and upload all the information required. Cons The inability for the user to delete files once uploaded. Review Source Response from Firmex March 3, 2025 Thank you for the amazing feedback, always great to hear about a users experience with the ease of use of the platform and uploader. As of the ability to delete files once uploaded, we do have capability but it is only available for users with the right permissions. This particular instance is most likely the case for why you are only able to upload and not delete, which is another great example of the granular user/group permissions Firmex can apply. TV Tori V. Administrator Renewables & Environment Used the software for: 2+ years ### "One of the better data rooms I've used" September 10, 2024 4.0 Definitely one of the better, user-friendly data rooms I have used. Pros It is very efficient and I have never had an issue downloading files or accessing a data room. Cons I don't like the new interface as much as the previous one. The previous interface was a little easier to use and I didn't have any issue with functionality. I don't like that when you checkbox individual files, you don't have the option to download them with the folder path. You can only download with a folder path included if you click the "Download" button without checking any files, which can be a little cumbersome downloading unneeded files. I think that needs to be updated asap. Review Source Response from Firmex September 26, 2024 Thanks for the feedback, great to hear about your experience and how easy it was to navigate our platform. We pride ourselves in how easy our user interface is to accommodate all users logging in to our data room. We do have the ability to leave comments and tags which can be found on the right hand side of the documents tab. Those comments and tags can be searched for within the search tab as well, although isn't a report function it still can be found easily. MW Melanie W. Project Manager Renewables & Environment Used the software for: Less than 6 months ### "Good customer service" March 16, 2026 5.0 Downloading data from the site was easy until I learned I couldn't bulk download. I called to see if I could get bulk download access and my question was quickly answered. Pros The issues I had with it were rectified quickly and efficiently. The phone number to call was easy to find. Cons Not being able to bulk download seemed like a huge issue but then I learned it was a permissions issue and that was remedied. Review Source WC Will C. Associate, Capital Markets Renewables & Environment Used the software for: 6-12 months ### "Firmex is great" September 17, 2024 5.0 Relative to Box and Intralinks, I have enjoyed my experience with Firmex's VDR and it has been extremely helpful with coordinating our due diligence process with external parties. Pros The Firmex VDR is easy to navigate and provides a seamless experience to provide documents to external users Cons It would be helpful if (i) there was an easier way to leave/review comments within Firmex for specifid documents and (ii) run a report to see which users have viewed and downloaded documents. Review Source Response from Firmex September 26, 2024 Thanks for the feedback, we have put product improvements to enhance our download experience and will be continually improving this feature. As for the product feedback on the new UI, this is a feature we are rolling out to update our interface. We will be continually improving this feature and appreciate the feedback which I have shared with our product development team. Talk to a Capterra advisor for free and get results within 15 minutes.