# Page 4 | Sprinklr Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Sprinklr the right Social Media Analytics Tools solution for you? Explore 90 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131274/Sprinklr-Platform/reviews

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Sprinklr

4.3 (90)

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Last updated March 13th, 2026

# Page 4 - Reviews of Sprinklr

## Showing most helpful reviews

Showing 76-90 of 90 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Stacey B.  
Social Media ' Communication Strategist  
  
Used the software for: 6-12 months

### "Great"

January 19, 2018

5.0

It has been easy to use and to navigate, too! Our company loves it without a doubt.

Pros

We have enjoyed using Sprinklr for our social media needs and it definitely has great insight that helps us.

Review Source

rD

ray D.  
founder  
Marketing and Advertising  
Used the software for: I used a free trial

### "Sprinklr Review"

December 21, 2019

5.0

Awesome overall experience however it was beyond what was needed at the time

Pros

Excellent content planning and publishing platform

Cons

I wouldn't say that I disliked anything about Sprinklr

Reason for choosing Sprinklr

N/A

Review Source

MM

Maritza M.  
Digital Analyst  
Marketing and Advertising  
Used the software for: Less than 6 months

### "A great tool for moderation and content management! "

October 14, 2016

4.0

The team has used it with multiple clients in order to gain insights for the listening module, set up alerts, and measure. We also work to manage all content through Sprinklr.

Pros

Great for creating filters and different ways to cut and slice the mentions data. The moderation team can efficiently see all conversations and respond within the tool. The content is easy to upload and manage. The overview for social listening also works great to provide high-level and more in-depth analytics.

Cons

For someone who has limited knowledge of social queries and Boolean logic, it can be hard to get used to the set-up to create queries and keywords. Depending on your mentions limit, you might not be able to track all competitor conversations.

Review Source

CP

Craig P.  
Product Manager  
Computer Software  
Used the software for: 6-12 months

### "Good attempt, but isn't the all-in-one solution I need."

March 14, 2017

3.0

I use the social media listening dashboard. While it's nice that it listens to Facebook and Twitter, I'd also expect it to listen to Instagram. Moreover, we created different decks for different purposes, and each deck should be able to auto-refresh and keep me at that position on the page.

Pros

Real-time social media post integration.

Cons

Lack of tooling and customization.

Review Source

BD

Becky D.  
SMM  
Consumer Goods  
Used the software for: Less than 6 months

### "Comprehensive insights and analysis"

November 10, 2022

4.0

Pros

The level of detail you can get on reporting is fantastic, and once initial set up (which is relatively simple) is complete it's easy to use. More in depth than most social media reporting tools I've used

Cons

It feels like there's a lot of capabilities i haven't yet got to - difficult to know where to start!

Review Source

KS

Kainan S.  
Autônomo  
Research  
Used the software for: I used a free trial

### "Empresa ótima "

February 11, 2021

4.0

Na maioria das vezes sempre tudo eles vêem resolvendo da melhor forma possível, dedicação total

Pros

Olha essa empresa desenvolveu uma ótima forma , de gerência e implementar tudo aos poucos, tudo q uma outra não tem de mas moderno ... Em poucas palavras, sabemos que é impossível descrever o tão grande ela mim ajuda e vem ajudando a vários outros usuários na rede

Cons

Olha, gosto de todas as partes ... Não tenho nada a reclamar

Review Source

AP

Andrea P.  
CRM Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Great AI Chatbots with Sprinklr"

August 15, 2022

5.0

Pros

Ease of use and a big amount of features for configuring the bot

Cons

Its a lot of information you need to have to start using all the features

Review Source

KF

Kasandra F.  
Student  
  
Used the software for: Less than 6 months

### "Good once you get it working"

March 29, 2018

3.0

Pros

The ability to make one post that will seamlessly connect to multiple platforms is great. I like having them all connected.

Cons

I did not like the experience I had with customer service. Had some issues getting it to work with instagram and waited for help through e-mail.

Review Source

colleen G.  
founder and owner  
Sports  
Used the software for: Less than 6 months

### "Good software great blog"

January 30, 2018

4.0

marketing advice, specifically from their free blog.

Pros

the blog on this software is great and definitely worth a read. software is good, no complains but I just started using it.

Review Source

AB

Alison B.  
Social media manager  
Public Policy  
Used the software for:

### "Fun and engaging"

March 14, 2017

5.0

Pros

The dynamic presentation, eye catching and informative windows are great for events, would be practical.

Cons

Cost for our small international organization would be too high, would need a budget version of Sprinklr.

Review Source

DD

Diego D.  
  
  
Used the software for:

### "null"

April 16, 2019

5.0

Review Source

BH

Brian H.  
Sales Director  
Computer Software  
Used the software for:

### "null"

May 31, 2018

1.0

Review Source

BM

Brittnee M.  
Social Media Community Strategist  
Hospital & Health Care  
Used the software for:

### "null"

September 24, 2018

4.0

Review Source

ML

Mandy L.  
  
  
Used the software for:

### "powerhouse software to manage social media channels"

October 6, 2016

5.0

Sprinklr has a very robust channel management software. It is not intuitive but it is very powerful. Better for big enterprise companies than small companies. Listening software improving but weaker than overall software.

Review Source

NM

Nicole M.  
Graphic Designer  
Consumer Electronics  
Used the software for: Less than 6 months

### "Still Learning"

February 12, 2019

4.0

Still learning

Pros

The convenience of posting to multiple platforms

Cons

Still trying to figure out what everything does

Review Source

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