# Tandem Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tandem Software the right Vendor Management solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131244/Tandem-Software/reviews --- Tandem Software 4.8 (59) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 9th, 2025 # Reviews of Tandem Software Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews AN Alberto N sales supportFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “It ensures effective information security management, streamlined reporting, and peace of mind regarding regulatory compliance.“ June 26, 2023 KA Kirill A Information Security AnalystBanking, 51 - 200 employeesUsed the software for: More than 2 years. “As with any system, it is impossible to have all features available to your institution since processes and procedures vary from institution to another.“ April 5, 2023 DL Denise L Information Security OfficerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Many of the suggestions for enhancements by client get implemented which makes you realize the vendor is listening to their clients.“ April 5, 2023 CC Christine C VP Information Systems/Security Banking, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes navigation is difficult in finding what I need because I don’t use the product on a regular basis“ April 5, 2023 KA Kirill A Information Security AnalystBanking, 51 - 200 employeesUsed the software for: More than 2 years. “The integration between the various Tandem modules allows for easy change.“ April 5, 2023 DW Disa W IT ManagerBanking, 51 - 200 employeesUsed the software for: 1-2 years. “Can become complicated to manage if you customize“ April 5, 2023 JO John O CIOBanking, 201 - 500 employeesUsed the software for: More than 2 years. “The basic functionality of many different risk management needs are addressed and for the price, it cannot be beat and the interoperability between the modules is excellent.“ March 31, 2022 MG Matthew G It security specialistFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The user interface is not super intuitive.“ March 31, 2022 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason C. Chief Risk Officer Banking Used the software for: 2+ years ### "Excellent customer service, frequent and useful updates, easy to use." June 14, 2018 5.0 Helped with policies, procedures, and monitoring. Helped get thru many exams. Pros Ease of use is a big factor. The software upgrades have been very useful. And with each upgrade, they issue detailed instructions on how the upgrade works and what steps to implement the upgrade. I also greatly appreciate the webinars. They are very responsive to the users. Cons Not really much that I can think of. We use all modules in the software. I have even had examiners brag on the software, which never happens. Review Source BF Beth F. Technology Operations Supervisor Financial Services Used the software for: 2+ years ### "Tandem Review " March 31, 2022 5.0 We’ve used Tandem for the last 3+ years and it has simplified our processes and allowed us to be more effective in managing our programs. Pros The software is easy to use, makes managing components of Info security way and reports for auditors and board are effective. Cons There are some reporting feature enhancements that would be helpful, but I appreciate that Tandem welcomes enhancement recommendations. Alternatives considered [Quantivate](https://www.capterra.com/p/135899/Quantivate/) Reason for choosing Tandem Software Ease of use, repotting functionality, customization, cost. We also had a referral from two peer banks. Review Source CR Craig R. Vendor Manager Banking Used the software for: Less than 6 months ### "Software from a bank we acquired" September 12, 2017 3.0 Very little compared to the main software we use. It is cheaper in grand scheme things but not what a large bank would need for Vendor Management. Pros The ease of use, and the unlimited amount of entries into the respository that an user can upload into their database. Cost also Cons Very limited on reporting as well as not a thorough Risk Analysis dynamic To mean, just an online document holding bin. Review Source BB Bryan B. Chief Technology Officer Banking Used the software for: 2+ years ### "Necessary tools for information security compliance at an affordable price" June 20, 2023 5.0 I've been using various modules of the software for many years and am pleased with the depth and capabilities of the product. Examiner and auditors have also been pleased with the output. Pros The tool is completely web based and accessible from anywhere. Cons Some of the modules such as Risk Assessments can get pretty complex making them time consuming to setup and review. Alternatives considered [Ncontracts](https://www.capterra.com/p/233877/Ncontracts/)[Venminder](https://www.capterra.com/p/132271/Venminder/) Reason for choosing Tandem Software More reasonably priced and offered all the features we need currently. Review Source JR Joey R. Chief Information Officer Banking Used the software for: 2+ years ### "Tandem has moved our organization forward." November 15, 2022 5.0 Pros The Tandem product modules are powerful without being overengineered. The modules share a common database where policies are linked to vendors, information assets, risk assessments, incidents, and audits. The ease-of-use has empowered more people in more departments to participate in vendor management, contract reviews, risk assessments, and continuity planning. Cons I don't have any complaints about the Tandem products. I'll be the first to purchase a change management module if/when they build it into their ecosystem. Review Source KR Kerry R. Information Security Officer Banking Used the software for: 2+ years ### "The need for Tandem" November 18, 2022 5.0 We have been using the Tandem products for over twelve years and have come to depend on it to provide the information we need for examinations. Any questions or concerns are answered immediately and the people are always friendly and willing to help. We don't have to worry about knowing if our information is addressing any of the new regulatory guidelines because Tandem stays on top of the releases and applies them to the program. Pros The feature I like most about Tandem is the ease of use and versatility followed close by the fact that you don't have to worry about whether your documents are up-to-date with the latest regulatory releases. Cons Because Tandem incorporates so many aspects of the organization it requires quite a bit of time to initially enter the information into the program and to maintain the information as your organization changes. Review Source VR Verified Reviewer EVP & CFO Banking Used the software for: 2+ years ### "Tandem is a great value for features delivered." March 31, 2022 5.0 Great company to have as a partner. Pros Tandem is kept current with changing regs and best practices. The support team is responsive and pays attention to customer suggestions, often integrating them in to future versions. The integration across modules is a big time saver and keeps resulting reports coordinated across the system. Cons As an early user of the system, there were a few things that would have made initial setup easier. I made suggestions and all were added into future versions. Review Source Don B. VP - Security Officer Banking Used the software for: 1-2 years ### "This is my second experience with Tandem software. Tandem has come a long way. I love it." June 14, 2018 5.0 Reduced time to manage audits and track mitigation tasks. One virtual location to store documentation such as audit, risk and compliance docs. Pros The return on investment is high. It saves time and provides a central location to store our documentation for management and audit review. The dashboards provide information for the Board and various committees on status of our audit, risk and compliance efforts. Cons I can't say I dislike anything, however I can see where several additional apps would be nice. An Incident handling app that interfaces with the BCP app would be nice. Review Source Lino O. VP IT/ISO Banking Used the software for: 6-12 months ### "Great Cybesecurity tool" March 31, 2022 5.0 It has been a great experience Pros Like how the data integrate with their other module allowing the user to do less clicking Cons No cons at the moment because they do appreciate feedback from their customers. Review Source Jared M. Vice President - Cashier/Information Technology Officer Used the software for: 2+ years ### "Great product, its been critical in our GLBA compliance efforts" June 15, 2018 5.0 Pros Flexibility. Can be used with little effort for beginners, but also allows for full customization for advanced program administrators. Cons Just a couple places where some additional logic would make sense. For example, having to manually remove a control when I've told the system in a questionnaire that I don't have that control. Review Source Juanito O. Leader IT Computer Software Used the software for: 6-12 months ### "Tandem nos dio la dirección que necesitábamos" May 5, 2022 5.0 Pros Nos ha ayudado a llenar los vacíos con respecto a nuestra seguridad y las evaluaciones de riesgo. Fue de gran ayuda para nuestros procesos de comercio en línea. Facilitó también la presentación de informes a nuestro directorio. Cons Al principio su uso no fue muy sencillo, pero creo que su curva de aprendizaje es el que se podría esperar de un software de su tipo. Review Source JS Jason S. SVP, Bank Operations Banking Used the software for: 2+ years ### "Tandem Review" April 1, 2022 5.0 Great company, great people Pros Vendor Management Audit Policies Incident Response Cons Employee management to track systems accesses so that when an employee leaves it is easier to ensure all accesses have been removed. Review Source DS Derek S. IT Officer Banking Used the software for: 2+ years ### "Tandem is a great value and covers all the bases if you educate yourself on the software." June 14, 2018 5.0 All the benefits! Pros Very thoughrough coverage of what most regulators are looking for at a reasonable cost. Customer support actually listens to (and implements) suggestions and constructive criticism of the software. Cons Sometimes it can be difficult to find the exact section of information you are looking for if you don't use it often. That may not be the fault of the software, but of the overlapping nature of different types of data and regulations. Review Source GC Gabrielle C. BCP/Vendor Management Financial Services Used the software for: 6-12 months ### "Tandem review" March 31, 2022 5.0 Pros Tandem is super easy to use and have a very responsive support team. I love that we can suggest new features. Cons I think the reporting feature could be improved, just on how many report would could pull or create our own reports Review Source CT Carmen T. Security Officer Banking Used the software for: 1-2 years ### "Generally Tandem offers all of the services I am looking for in the various aspects of security." June 18, 2018 4.0 Really keeps the business organized where all employees can easily find information in one centralized location. Pros The ease of use and availability of materials no matter of where I am physically located. For Disaster Recovery and BCP, its very important to have quick and easy access to all information. Cons Some of the areas could improve the depth of the material. The Phishing module is one area where improvement is needed. It works decent, but could be enhanced for scenarios to be more real world. Review Source WG Wes G. Technology Systems Manager Used the software for: 1-2 years ### "Exceptional and easy to use Information Security platform that is delivered at an affordable price" June 14, 2018 5.0 Pros I like the integration between the modules that provides you with a comprehensive snapshot of what the examiners are concerned about the most. Cons They desperately need an onboarding component into vendor management platform. Onboarding component would allow you to evaluate various vendors for purchase, and then route for management approval before being added as a "company vendor" to vendor management module. Review Source SB Stephanie B. Director of Internal Audit Banking Used the software for: 1-2 years ### "Excellent" April 6, 2023 5.0 Very easy to manage and see what is left outstanding, what each person is responsible for Pros Automation and ease of use. Customizable and the reports are very useful. Cons Drag and drop option for loading documents into Tandem without individually opening each request item would be helpful. Review Source KL Kathy L. CIO Used the software for: 2+ years ### "Tandem software and CoNetrix staff are both amazing! " June 19, 2018 5.0 Pros The software is very comprehensive and modules are interfaced as a cross reference. In addition our auditors and regulators love it! Cons Not one thing ... this is one of the best software investments I have made. Our board is always very impressed with the reports and information we can provide to them. Review Source JR Joe R. President Banking Used the software for: 1-2 years ### "Small bank " March 31, 2022 4.0 Pros This software provided our bank the ability to handle this process and pass our regulatory exams. Cons It takes time to understand the logic pattern…may not always be easy for “non tech” employees. Review Source TM Tim M. Sr VP & Manager, IT Banking Used the software for: 2+ years ### "Great software for community banks" March 31, 2022 4.0 Pros This software is questionnaire driven. This makes it easy for users to enter data. Cons Sometimes it is harder to understand the “why” for the “what”. Review Source DP Dana P. FVP Compliance Director Banking Used the software for: 2+ years ### "The pillar of my CMS" December 6, 2023 5.0 We started with compliance and have bought every applicable module since then. Very solid foundation for us. Pros I was using this product's free version more than 10 years ago, and the paid version is even better and such a value. I like that I can establish the framework of my CMS in a manner that allows me to demonstrate what we "do" before any regulatory changes come our way. Cons The policy management module is created for IT - wish it would encompass more functionality so we could manage all of our policies. Reason for choosing Tandem Software because I got to use it for free first, and then the price was so reasonable. Review Source KL Katie L. Information Security Officer Banking Used the software for: 2+ years ### "The whole package " March 31, 2022 5.0 The knowledge and customer support are excellent. The ease of use of the product and the reporting are phenomenal. Pros The ease of use, product offerings and customer support and knowledge. Cons So many options available. From BCP to Risk Analysis Reason for choosing Tandem Software Ease of use, product offering, price and customer support. Review Source JS Jeff S. SVP/CISO Used the software for: 2+ years ### "Tandem is simply the Best of Breed Information Security Risk management software." June 14, 2018 5.0 Pros We utilize most of the Tandem software modules. All modules are very feature rich, yet very similar user interface makes learning new features or modules seamless. Very active user community with most new feature requested implemented for all to utilize. Support is nothing less than EXCEPTIONAL. The rare cases i have needed support, they are always quick to respond, very thorough and quick to resolution. Although i have only been to two KEYS conferences (as of yet), they are very beneficial and always learn new ways to utilize the software. Our CRM's have always been great as well. They check in regularly to make sure all is going good and anything needed. I would recommend CoNetrix to anyone looking for Enterprise class Risk Management platform. Cons The only modules that did not fit our needs was the initial Phishing and Training modules. They are well developed products, but we felt they needed some time to mature. We will revisit them again in the future. Review Source DL Denise L. Information Security Officer Financial Services Used the software for: 2+ years ### "Exceptional Product and Customer Service" April 5, 2023 5.0 We use many of the modules such as BCP, Vendor Management and Risk Assessment. It’s so great t be able to connect the three piece. Pros The modules are easy to use and intuitive. The knowledge base is great and the customer service is fantastic. Many of the suggestions for enhancements by client get implemented which makes you realize the vendor is listening to their clients. Cons Nothing specific comes to mind. Enhancements were made that fixed the issues I had. Reason for choosing Tandem Software The price is very reasonable and the ability to connect several modules is super valuable. Review Source TB Tina B. VP/CIO Banking Used the software for: 1-2 years ### "Great product " April 6, 2023 5.0 If you take the time to watch the training videos it’s great! Pros All we need for our Information Security Program in one product Cons If there was a feature to download all modules into the annual report to the board. Reason for choosing Tandem Software Price and support Review Source Similar Products Featured