# Page 3 | WalkMe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WalkMe the right Onboarding solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131194/WalkMe/reviews --- WalkMe 4.4 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of WalkMe ## Showing most helpful reviews Showing 51-63 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NF Nemyee F. Supervisor Used the software for: 1-2 years ### "It helps to attract our customers to our website" May 11, 2018 5.0 Pros We love the fact of creating videos for our software and their customer service is amazing, very proactive people. Cons Not always but it gets hard to record some of the clicks, we have reported it to customer service and they solve it immediately. Review Source Response from WalkMe September 4, 2018 Thank you for taking the time to write this review, Nemyee! It¿s great to know that your WalkMe experience has been positive one. We¿re really proud to hear that our all-star Support Team has been able to solve issues promptly. We hope to connect with you on the WalkMe Customer Community! Thanks again, Nemyee. MBT Moussa Ballah T. legal trainee Law Practice Used the software for: Less than 6 months ### "une plate-forme utile quotidiennement" January 25, 2023 4.0 overall, my expectation is satisfactory but it could be on a whole different level Pros like google, the simplistic but streamlined design Cons I didn't like the mess in the searches, let's be honest, the search results are not accurate.when we look for something on the platform we expect it to enlighten us and not to suggest something else Review Source JK John K. Director of Client Service Computer Software Used the software for: 1-2 years ### "Expensive but useful" September 15, 2017 3.0 Pros Ability to give in app help to users without having to involve developers to do it. Helps with change management in our ui. Cons Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI. Review Source VR Verified Reviewer Sr. Director of Business Development Internet Used the software for: Less than 6 months ### "Not a fan whatsoever" May 14, 2019 3.0 Pros Nothing truly redeeming here. I find the pop up to be super annoying Cons There is nothing helpful in the pop up showing up on my SFDC. Once activated, it doesn't allow you to leave until you are done with all of the little pop up screens. It is a useless piece of tech Review Source VR Verified Reviewer Client Success Ninja Used the software for: Less than 6 months ### "Fantastic Tool" May 4, 2018 5.0 Pros It is Fairly Easy to create a basic how to videos for our software. I like the look of the final product and how professional it looks. Cons Sometimes it doesn't record all the clicks. Could be me but it has happens more than once. Then I have to start all over again. Review Source Response from WalkMe September 4, 2018 Thank you for your feedback on your WalkMe experience! We¿re so glad to hear that you¿ve found our Digital Adoption Platform to be so helpful and easy to use. The recording error that you¿ve experienced with WalkMe isn¿t common, so if the issue persists please contact your CSM, our Support Team, or reach out to our Customer Community, and we will try to find a solution! Thanks again for your feedback and support. VR Verified Reviewer Support Representative Internet Used the software for: 6-12 months ### "Amazing once implemented but hard to setup" July 24, 2019 4.0 Pros The features are amazing and really helpful to users on your website once implemented. Cons Hard to set up and not very user-friendly. Review Source JV Jose V. System Engineer Used the software for: Less than 6 months ### "Good Page" March 10, 2018 5.0 Pros I have had a big adaptation with this page and my employees, they have acquired it in a good way and they are recommending each one to their underemployed. Very good everything. Review Source Response from WalkMe September 4, 2018 Thank you for taking the time to write this review, Jose. We¿re really happy to hear that your employees have found our platform to be so useful, and are taking the initiative to recommend to other employees. KS Kenneth S. E-learning Developer Semiconductors Used the software for: 1-2 years ### "WalkMe has been an exceptional tool that's added tremendous value for our training department." August 15, 2017 4.0 Engaging tutorials for our users. Pros The ease of use when creating WalkMe tutorials is what I love about the software. Learning how to create highly engaging tutorials is a lot simpler than I thought. Cons The issues I encountered with Flash and different Internet operating systems were somewhat of a pain initially. Review Source KL Kelsey L. Senior Lead QA Engineer Computer Software Used the software for: Less than 6 months ### "Alternative for boring documentation" November 21, 2019 3.0 WalkMe has been good during the trial, it is a very powerful tool Pros At a glance, does what it needs to and helps guide users for learning complicated applications. There are a lot of use cases for it. Cons The recording aspect can be a bit of a challenge getting past legal departments that have various contracts and proprietary information to withhold. Review Source nB nigel B. consultant Used the software for: ### "Great product and customer onboarding is unreal" October 5, 2016 5.0 the product is great and really helps your user navigate your site, we deployed it for a customer portal to ensure that users could easily collaborate with our support team easily. They deploy really well and the customer engagement team is very helpful. Pros easy to use and deploy Review Source SS Sarolta S. Global Business Analyst Hospital & Health Care Used the software for: ### "null" November 9, 2018 5.0 Review Source dP dawn P. Used the software for: ### "WalkMe review" October 6, 2016 4.0 It took a long time to get up and running with our walkme, partially because our business process is complicated. Just launched it and we are waiting to see how well it is adopted. Review Source MS Mariah S. Board Member Civil Engineering Used the software for: Less than 6 months ### "null" March 10, 2016 5.0 Review Source Talk to a Capterra advisor for free and get results within 15 minutes.