# Page 9 | BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of BigTime ## Showing most helpful reviews Showing 201-225 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Managing Partner Accounting Used the software for: 1-2 years ### "Customer support" November 19, 2020 5.0 Pros Ease of use and setting up the system was important. Cons Nothing comes to mind, we've been very pleased. Review Source Jeniriana R. System Engineer Used the software for: 1-2 years ### "A great service and an excellent job" May 6, 2018 5.0 Pros A great service and an excellent job, there is no better way to describe this company, it is incredible as it is noted that it is a company that focuses on its customers. Cons I really do not have any complaints about them, on the contrary, I leave fully happy and satisfied with their work. 10/10 Review Source Response from BigTime Software May 9, 2018 Jeniriana, Thanks so much for posting your review - your time and opinion mean a lot to us and we appreciate you letting us know about your BigTime experience. We could not be happier that it has been a very positive one and we hope that it continues to be so. Please let us know if there is anything that we can do to assist you in any way. Thanks again, The BigTime Customer Success Team bK bailey K. office manager Architecture & Planning Used the software for: 1-2 years ### "very user-friendly software for successful business operations" May 13, 2019 5.0 we love bigtime - it makes our record keeping so easy and consistent. Pros we like being able to customize a lot of our regularly used reports, as well as how easy it is to connect to our quickbooks. Cons switching to the new software, we lose a few of the capabilities we had before. Review Source Response from BigTime Software May 15, 2019 Bailey, Thank you so very much for leaving a review for us here at BigTime! We are very happy to hear that you're finding our software user friendly and super customizable - we work really hard to make it that way! We're also happy that you've found out QB connection process easy and that it is serving you well. Please do not hesitate to reach out to us here at Customer Success if we can provide any additional assistance to you! Thanks again, The BigTime Customer Success Team AS Alex S. Controller Maritime Used the software for: 2+ years ### "Quick, Easy, Helpful" April 26, 2019 5.0 Representative was a great trainer for this software, well worth having her fly out Pros Customer Support is by far one of the best I've ever dealt with Cons Nothing yet, this software has a lot more capabilities than we use. Review Source Response from BigTime Software April 30, 2019 Alex, Thanks so much for posting a review for us here at BigTime. We are very pleased that you are finding both our software and our services top-notch! We are also very pleased that your interactions with Chris were excellent and please do reach out to us if there is anything else we can do to assist you in any way. Thanks! The BigTime Customer Success Team SH Sandy H. Owner/director Primary/Secondary Education Used the software for: 1-2 years ### "Customer Service: Support Experience" October 15, 2021 5.0 BT has improved our "back office" experience and allowed my staff to focus on client needs. Pros BT has allowed my small office to streamline and billing/invoicing as well as scheduling, and task management. While any new program has a step learning curve, BT has been available every step of the way to help us trouble shoot, problem solve, and help us decrease "operator errors." Cons It did take some time to learn the program. Review Source JG Jill G. Project Admin Used the software for: Less than 6 months ### "Recently switched to BigTime - my employees love it! " June 21, 2018 5.0 Easy timesheet entry process Pros I like that I can log in throughout the day, see what time I've logged and make edits if needed. Team at BigTime support helped me figure out how to easily see who has logged PTO time so I can quickly push that into our payroll system. Cons There are some expense charges, like field truck charges, that I would like to be able to somehow link to a timesheet entry. We are trying to figure out how to make sure all field days have a field truck charge associated and I'm still trying to nail down the quickest way to do that. I am new to the software so maybe there is an easy way that I'm missing. Review Source Response from BigTime Software June 26, 2018 Jill, Thanks so much for taking the time to let us know your thoughts as it relates to your BigTime! We really appreciate all of your feedback and we're super happy that all of your employees are loving the software. Regarding your issue of crating those expense charges, I think that some creative use of Tasks might be in order. Be sure and check out this KB Article on using Tasks (http://kb.bigtime.net/using-bigtime/workflows/using-tasks-in-bigtime/) and reach out to our Customer Success Team too (success@bigtime.net) - they can very likely guide you through a solution. We hope this helps - thanks again for your review! The BigTime Customer Success Team VR Verified Reviewer PHD Student Higher Education Used the software for: 6-12 months ### "Simple Billing" July 12, 2022 4.0 Pros You can bill specifically to a project/client and the user interface is friendly enough. Cons The multiple lines don't always make it easy to keep track if you are on multiple projects. There should also be more options to input information Review Source WB Wilfried B. Financial Director and Comptable Telecommunications Used the software for: 2+ years ### "BigTime review" February 22, 2023 5.0 Pros A software that is easy to master and allows you to know more about the management of your business projects, with a perfect customization and also BigTime allows you to send invoices. The integration with Quickbooks is very useful for us Cons But the problem little to find at the level of the invoices because it does not work totally as it should Review Source GR Garrett R. Engineer Civil Engineering Used the software for: 1-2 years ### "So much to offer!" June 2, 2021 5.0 Pros Overall there are a lot of beneficial aspects of this program. The one that we look forward using the most is the report generating aspect. This will allow us to view, manage, and maximize the efficiency of our employees and business. It will allow us to provide a better and more reliable product to our customers. We had the opportunity to work with \[SENSITIVE CONTENT HIDDEN\] and it was a great experience. He was very helpful and knowledgeable of the program. Cons The only aspect of BigTime that could be improved is the vehicle tracking and overtime/comp time tracking. There are ways to work around both of these aspects but if there was a more complete way to track these two items, it would be the perfect program. Review Source VR Verified Reviewer Owner Used the software for: Less than 6 months ### "Cloud Time-tracking with quality support for small Professional Consulting businesses" April 20, 2018 5.0 It saves me tons of time and frustration entering several people's information into QuickBooks and then will download into invoices once it has been transferred. Put in as much info as you need in the description and it will populate. Pros I needed to find something specific that could work for my consulting engineering industry, interact with QuickBooks desktop, and with remote people. I am the owner, the IT, the accountant, the engineer, and I need something that can work logically and simply, not break the bank, provide good customer support when I need it (which they do, quickly). So far, it has been pretty easy to learn and set up. Cons I was not able to get one task set up for each person that worked for different billing rates. I had to set up a separate task for each. Review Source RL Rhonda L. Office Manager Construction Used the software for: 6-12 months ### "Very well informed " September 12, 2019 5.0 I am not familiar with BigTime & never worked on it before but I am learning and it is getting easier . I am liking it now that I am getting the hang of it & working in it more Pros It is easy to you use once you get in to it Cons Not familiar with it & reports have been an issue. Reason for choosing BigTime Already had Quickbooks and it sync's in Review Source Response from BigTime Software September 16, 2019 Rhonda, Thanks so much for this review for us here at BigTime! We certainly do appreciate it and are glad to hear that you're finding BigTime easy to use. Regarding reporting, we have lots of opportunities for help, including our Knowledge Base (http://kb.bigtime.net/results?query=reporting) and our Reporting Webinar, which you can watch attend (https://www.bigtime.net/webinars/) or a pre-recorded version here (https://youtu.be/R6juDAuEgNE). We hope these links help! Also, please feel free to reach out to us here at Customer Success if we can be of further assistance! Thanks again, The BigTime Customer Success Team DT Denise T. Consultant Used the software for: 6-12 months ### "The customer support at Big Time in my opinion is superb. Live Chat offers quick easy access." December 13, 2017 4.0 Pros The software offers a great way to keep track of employee projects and PTO time. The reporting feature is extremely helpful in pulling quick data, such as hours worked in a specific range or remaining hours for a project/PTO. Training employees on the software is quick and clean because the software is comprehensible. Cons We've struggled with some intricacies that we've asked if modifications can be made. The response was if an area of the software is changed it affects all clients of BT. One example involves invoicing. It is confusing to us why hours entered by an employee are available to invoice even if the hours have not been approved. We have a few admins, so there are different admins approving hours and invoicing. Review Source Response from BigTime Software December 14, 2017 Hi Ms. Denise, You asked and we responded! As of our release last week we now have an advanced filter which allows you to only see time that has been approved in your WIP. Let me know if you would like some additional information. Best, Brea Customer Success VR Verified Reviewer Engineering Manager Food & Beverages Used the software for: 6-12 months ### "BigTime saves time" December 3, 2019 5.0 I use BigTime to track my hours, activities and expenses. As a consulting engineer you need to account for every minute. BigTime lets me do that. Pros The software is very easy to use. It is great for consulting work because you can go back and pull data for your client on hours worked. Cons I really have no negative comments about the software. I find the expense setup very easy to use as well. No issue Review Source VR Verified Reviewer Senior Associate Consultant Management Consulting Used the software for: 6-12 months ### "An easy to use tool that helps our management team to track time spent per process." May 15, 2018 5.0 Easy tracking and reporting of the time spent by the employees on each project/client/process that we have. It's a helpful tool on maximizing resources by being able to have an accurate billing report to the client. Pros A quick and easy to use time and billing software. I can add up our projects and straight away key in time spent on each client/process. This helps our management team track allocation per process/client that we have on a weekly basis. It helps the user easily tracks and exports data from the system as well. Another good thing is that it is customizable! Cons Permission groups are sometimes dependent, where it allows others to access certain features to be able to work on some other features. When one forgets to save/sync entries data are lost. Review Source TR TRISHA R. Office Administrator Civil Engineering Used the software for: 2+ years ### "Easy to Use and Great Tech Support" July 18, 2018 5.0 Pros Each time I've needed Tech Support they've been able to fix the problems I was having really quick so I can continue working! Thank you! Cons There's nothing that I've come across about this software that I don't like. It's easy to use and customer support is wonderful! Review Source Response from BigTime Software July 20, 2018 Trisha, Thanks so much for taking the time to post your review here on Capterra - we really, really appreciate it here at BigTime! We're very pleased that everything is working so well for you with your BigTime and that our Support has been able to assist you - we work hard to have some of the best Support in the industry. Please do not hesitate to reach out to us to see if there's anything we can do to assist you more. Thanks! The BigTime Customer Success Team JC Juliana C. Controller Pharmaceuticals Used the software for: 2+ years ### "Great Support" July 6, 2017 4.0 Pros We have been with Big Time for the past 6 years and have recently went from Enterprise to IQ Pro, and we just are so pleased with all the improvements. Brea, the BT consultant has been fantastic in helping us transition. We have had a great response with the support team! she has gone over and beyond in getting our needs met. I needed some customized reports, and she was able to turn around in just a few hours. Overall, we are very pleased and happy to be a part of the BT family. Cons The syncing tends to be an issue at times. Once synced, the data tends to not always be correct. We work closely with the Support Team to resolve Review Source MM Melonie M. Manager Real Estate Used the software for: 6-12 months ### "Great support!" September 27, 2019 5.0 Pros Easy to use and when I had some technical difficulties I was able to quickly connect using the chat now feature. :) Even better, I got the help I needed. Cons It would be nice to click on an entered time in a report and have all entries in that month, populate. Review Source Response from BigTime Software October 3, 2019 Melonie, Thanks so much for leaving us a review - we really appreciate it and the time it took you to post it. We are very pleased that you're finding our Support Team helpful and that you're getting the assistance you require. Please do reach out to us and let us know if there's anything else we can do for you. Thanks again, The BigTime Customer Success Team JD John D. Office Manager Used the software for: 2+ years ### "The transition takes a little getting used to" September 5, 2017 4.0 Pros Bigtime has all the features we need to effectively track and bill time and expenses. The layout has a great look to it. The feature set is full of different controls that allow the administrator to set up the system so that it works well for the team. Cons The biggest downfall of the software is the lack of ability to set up finite details on the invoice creation. We have been working with the team at Bigtime, who are great, and have learned that the invoicing section is being revamped and will be out in the next couple of months. With the new invoicing abilities, there will be very few issues with the software Review Source DS Doris S. Office Manager Design Used the software for: 6-12 months ### "Time Keeping/Project Management" October 15, 2018 5.0 This all is one software works perfect for our small office. Staff learned to use the software in one training and they've had no problems. BigTime is definitely a timesaver for our office. Pros Having an easy to use software for both timekeeping and project management is a huge timesaver. Being able to review/approve timesheets, as well as keep track of task completion proved to be exactly what the project managers needed. Cons Need the ability to customize invoices more than allowed. Review Source Response from BigTime Software October 23, 2018 Doris, Thanks so much for posting this review and letting us know your thoughts on BigTime. We could not be happier that the software is saving you time and money and is working as a major solution for your firm - these are things that are truly music to our ears. :) Regarding the ability to customize your invoices more, we've just released some new features that allow for even more customization for your invoices - you can read more about it here: https://www.bigtime.net/blog/bigtime-august-2018-release/ We hope this helps! Please let us know if you have any more questions. The BigTime Customer Success Team SH Summer H. Survey Technician Construction Used the software for: Less than 6 months ### "What Big Time Means To Us!" April 9, 2020 5.0 BigTime is solving our inability to properly track time put against our projects, which we have many of. Ben Kinsel was AMAZING in our first training together. He let us speak freely, as well as give us time to understand and learn anything we didn't immediately understand. 10/10 on training skills! Pros My favorite part about this software and the most impactful to our business in my opinion is the ability to assign fixed rates to our projects. It takes us far beyond what we were able to do before, which was very little. The ability to actually be able to track what we make or don't make on each project is HUGE! Cons There really isn't anything I have found yet that I do not like, I will most definitely let you know in the future. Reason for choosing BigTime as stated before, we didn't really look into other options. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) We needed something a little more than JUST time tracking. We manage many projects now. TSheets was very limited in that respect. Review Source JP James P. Director of Operations Management Consulting Used the software for: 2+ years ### "Easy to use and implement" June 9, 2020 5.0 Bigtime is great for time keeping and invoices for hourly based projects. 7 person consulting shop and this is perfect. I've worked at large organizations as well and this would be great for them too. Pros Easy to use, mobile app is great for receipts. Allows for good reporting. Weekly training sessions are helpful, especially reporting session from Ben. Cons When using on an airplane with weak internet, the application does not function as well as on the ground. Review Source AT Alissa T. accountant Public Relations and Communications Used the software for: 2+ years ### "great customer support" July 31, 2018 5.0 Pros the customer service/response with questions is outstanding. the upload to QB is easy. and the time tracking is efficient Cons hard to understand how the budget tracking works - but, with help from customer support - all began to make sense Review Source Response from BigTime Software August 1, 2018 Alissa, Thanks so much for your review - we really appreciate your taking time out of your busy schedule to let us know your thoughts on your BigTime. We're very pleased that you've had a good experience with our customer support - we work hard to have the best support in the industry, so we're happy to see that you're experience was a positive and helpful one. Regarding managing budgets in BigTime, there are lots of options to learn more: First, check out our Project Management and Budgeting Webinar: https://www.youtube.com/watch?v=pMcaLnyJseM Second, we have tons of articles in our Knowledge Base that deal with budgets: http://kb.bigtime.net/results?query=budget Lastly, you can always reach out to our Support or Success Teams for more information or assistance. You can email Support (support@bigtime.net) or Success (success@bigtime.net) anytime. Hope this helps! The BigTime Customer Success Team CB Christopher B. President/Sr Consultant Used the software for: 2+ years ### "excellent on boarding session Brannon was superb!!!" April 19, 2018 5.0 Pros it is very easy to use and understand and the fact that I can watch the recording again is very helpful Cons not much I don't like at this point I have used it ith another company and cant think of anything I would change based on usage Review Source Response from BigTime Software April 24, 2018 Christopher, Thanks so much for taking the time to leave us a review - we cannot tell you how much we appreciate your opinion and your willingness to share it with us. We are very happy to hear that your training has gone well so far and that you find BigTime easy to use and understand. Please do not hesitate to reach out to us if there is anything that we can do to assist you or if there's anything that we can do better! Thanks, The BIgTime Customer Success Team Naveed H. Web developer Computer Software Used the software for: 6-12 months ### "Best tool for project management" March 4, 2022 5.0 I used it for project management and invoices for my firm and I am satisfied with Bigtime Pros Bigtime is very easy to customize. The best thing is its very responsive support . Cons Just need to work on live chat otherwise Its a great tool. Review Source KY Kristen Y. administrator Civil Engineering Used the software for: 1-2 years ### "Overall Great product. Super Easy to use." June 27, 2017 5.0 Daily time tracking is much easier to do. Pros BigTime has saved me hours of work. My company used to input everything by hand through excel and now we have all our employees do time sheets through BigTime. It is very easy to use. The reporting and tracking is very helpful. Data entry/recall is great. Cons On several occassions while posting timesheets from BigTime to Quickbooks, there have been some unexplainable software glitches. This slows down our progress and we have to contact support. The issue is usually on BigTime's end and we cannot fix it on our own. Review Source Similar Products Featured