# Page 8 | BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of BigTime ## Showing most helpful reviews Showing 176-200 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RN Richard N. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Powerful time tracking software" February 5, 2023 4.0 Overall, BigTime is a user-friendly software that helps us keep track of our business Pros With BigTime we never miss a thing, we attend meetings on time because of its powerful time tracking feature. The support team was very helpful while deploying the software. Cons The software offers limited billing options and some of our billing needs are not met. I hope in the future this software will be updated. Review Source WS William S. Chief Financial Officer Information Technology and Services Used the software for: 6-12 months ### "I was unable to report on the connection between task and the corresponding QuickBooks item code. " July 25, 2018 4.0 Time entry and project tracking. BTW, CSR was awesome! She is the first one to actually respond to an email with an actual solution. Better keep her! Pros Time tracking and the first level of project set up is good. It is fairly easy to work with once you take into account the cons below. Cons Lack of field name consistency is a huge issue. It makes it hard to do reporting. The same information has multiple field names so you have to test everything over and over to get the right data point. Also, you lack customized calculation fields - that is a major issue with the software. Any user should be able to create a custom calculated field for measurements. Review Source Response from BigTime Software July 26, 2018 William, Thanks so much for taking the time to post a review - we agree that Nancy is pretty awesome and yes, we do plan to keep her! We are very happy that she was able to provide you with the assistance you needed. Also, regarding our reporting, we hear you loud and clear and our development team is working hard to provide solutions to all of the cons you listed, so thanks again for letting us know your thoughts and opinions - they really do matter to us here at BigTime! Let us know if there's anything else we can do for you, The BigTime Customer Success Team CL Cara L. President Computer & Network Security Used the software for: 2+ years ### "Big Time for UNS" February 23, 2021 5.0 Pros Big Time is very easy to use. We love that we can set up and assign projects and have it integrated with our consultants calendars. We love the timekeeping piece and reporting. Cons Setting up tasks and allocations for long term projects can be time consuming. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was way too expensive Review Source MH Mai H. Office Manager Accounting Used the software for: 2+ years ### "Highly Recommended" December 11, 2020 5.0 We have been using BigTime for many years. If we ever do run into software issues, which is not too often, customer service is top notch and the resolution is quick and easy. Pros BigTime software is easy to use and input our staff time. Also it syncs with our Quickbooks desktop which is vital to our daily operations. Cons The reports could be more user friendly and customizable. Review Source Dawn B. Controller Used the software for: 6-12 months ### "Ease of Use" March 14, 2018 5.0 Pros We were using an older version of BigTime and are upgrading to IQ. Once we saw the screens, we knew that we wanted to upgrade. Review Source Response from BigTime Software March 21, 2018 Dawn, Thanks so very much for posting your review - your feedback is tremendously important to us! We are very glad to hear, as well, that you're finding your BigTime easy to use; everyone here at BigTime works very hard to make sure that it is just that! Please do let us know if there is anything else we can do to make things even easier for you with your BigTime - we're always ready to help. :) Thanks again, The BigTime Customer Success Team LF Leora F. Office Manager Architecture & Planning Used the software for: 2+ years ### "Great product and excellent support" September 17, 2019 5.0 Great overall product for our company and employees Pros Easy to sync with QuickBooks. Ease of use for employees to submit timesheets and to track hours on different projects. Cons We are very happy with the product and have found nothing we dislike. Review Source Response from BigTime Software September 18, 2019 Leora, Thanks so much for posting a review for us here at BigTime! We sincerely appreciate all the feedback our clients provide to us and we're super excited to read your review. :) We're very pleased that your experience with both our software and our services has been positive - please do let us know here at Customer Success if we can help you further in any way. Thanks again, The BigTime Customer Success Team MD Michael D. Principal Consultant Environmental Services Used the software for: Less than 6 months ### "No implementation support" October 6, 2022 3.0 Not happy. We have asked for a full refund. Pros App is a nice feature for mobile time entry. Updated interface is better than older software. Cons This company was heavy on the sales side with relentless calls but has been completely ghosting us on implementation support. After numerous calls and support tickets, they have only directed me to online videos. All we want is to spend an hour with a support agent to ensure the correct setup to avoid lost worktime. Alternatives considered [BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/)[Factor AE](https://www.capterra.com/p/199097/Factor-AE/) Reason for choosing BigTime I thought the size of the company with the robust development team would be a wise choice for us as we have had issues with smaller software companies. It was not as advertised. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) We needed a more robust project management system. Review Source RM Rebecca M. Account Manager/HR Management Consulting Used the software for: 1-2 years ### "BigTime software review" November 5, 2018 4.0 We use Bigtime mostly for time and expense tracking and the software works quite well for that. Pros BigTime covers all of our needs for time and expense tracking as well as connectivity with QuickBooks. The reporting is quite robust as well. Cons The learning curve for BigTime is pretty steep. I spend a lot of time in the knowledge base, as well as with customer support. Once figured out, the functionality is great though. There are some bugs, but BigTime customer support is always on top of helping with correcting my software/reporting problems. Review Source Response from BigTime Software November 16, 2018 Rebecca, Thanks again for posting a review for us here at BigTime! We're very happy that the software is covering all of your needs, it is a pretty extensive package, which is what makes the learning curve so steep. However, we're glad to hear that you're figuring it out and that our Support and Success teams have been helping! Please let us know if there is anything that we can do to help - we're always ready and willing to do so! Thanks, The BigTime Customer Success Team MO Mahmoud O. Expert-Comptable Market Research Used the software for: 2+ years ### "BigTime review" February 8, 2023 5.0 Pros Very useful software and an easy to master interface. It allows easy management of various custom reports and helps a lot in payments Cons No major problem for this software only that it will be necessary to leave a little more fields customizable Review Source SM Stephanie M. Proprietor Used the software for: 1-2 years ### "My support rep was very responsive and addressed my concern." February 7, 2018 4.0 Pros its easy to use and navigate. Support response quickly. And it's intuitive making it comfortable for all levels to use. Cons I don't import to an accounting package and would like to be able to mark time as paid in order to run an unbilled report. Review Source Response from BigTime Software February 8, 2018 Stephanie, Thank you so much for your lovely review! We are very pleased that you've had a positive experience with our excellent Support Team - they really are among the best in the business. :) We're also happy that you find the interface easy and intuitive - we work hard to make it so. Regarding your issue with being able to run a billed report, I'm afraid that the root of that issue has less to do with what accounting package you're using (or not using) and more to do with your current Big Time package. If you would like to upgrade to our Pro Package, then you would be able to run an unbilled report as soon as you're done invoicing. If you would like some information about upgrading to Pro, please do not hesitate to reach out to us immediately - sales@bigtime.net We hope this helps! The Big Time Customer Success Team YC Yael C. Director of Professional Services Information Technology and Services Used the software for: 2+ years ### "Easy and effective" August 2, 2019 5.0 It captures and organizes my team´s times and expenses, providing great operational and management reports, plus information for Project Management EVA (Earned Value Analysis) control. Pros The simple and straight forward interface, information structure and ease to operate. Cons There isn´t anything I don´t like. The only issue I had so far was exporting reports to Excel 365 on a Windows 10 laptop. Review Source Response from BigTime Software August 8, 2019 Yael, Thanks so much for taking the time to post a review for us here at BigTime - we truly appreciate it. :) We're very pleased to hear that you find our interface straight forward and easy to operate and that you've got no complaints to speak of! We work hard to provide excellent software and services to our customers but please feel free to reach out if there's anyway we can assist you further. Thanks again, The BigTime Customer Success Team VR Verified Reviewer Civil engineer Civil Engineering Used the software for: 6-12 months ### " Big team the best software to make your time and tasks so easy and in arrange way " April 12, 2021 5.0 Amazing by achieve all goals in fast ,simple and easy way. Pros The support team is incredible . The customerize for each user make my life easier and scheduling my take and save a lot of times and efforts. Cons There a lot of features you must to learn . I hope if the training fee be optional. Review Source JR Jara R. Bookkeeper Accounting Used the software for: Less than 6 months ### "This is what we've been looking for!" May 7, 2021 5.0 Its been great so far! super friendly and helpful staff Pros budgeting, specific pricing per client, and time tracking. Cons Just learning something new is always hard, but the staff made it very easy to learn Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing BigTime This had more of our needed features Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) It didn't have the features we needed Review Source Juan B. CEO Computer Software Used the software for: I used a free trial ### "A transformative experience" July 17, 2023 4.0 From time and expense tracking to billing and resource allocation, this platform has made every aspect of my job simple and streamlined. Pros I love its ability to efficiently manage my time, expenses, and billing across multiple projects simultaneously. Cons It would be helpful to have better guidance or more detailed tutorials to make it easier to set up and use this platform. Review Source Tanya B. Owner Accounting Used the software for: 2+ years ### "Great time tracking program" September 20, 2018 5.0 Customer support has been helpful getting things up and running and when I run into questions. Pros It's easy to use and the employees like it Cons It sometimes disconnects from QuickBooks Review Source Response from BigTime Software September 25, 2018 Tanya, Thanks so much for taking the time to post a review for us here at BigTime - we really do appreciate all of the feedback and we could not be more excited to know that our software is easy and saving you (and your employees time)! Please let us know if there is anything that we can do for you here at the Customer Success side of the house - we're always happy to help. Thanks again, The BigTime Customer Success Team HF Harvey F. Owner Accounting Used the software for: Less than 6 months ### "Great software and worth the price" April 29, 2021 5.0 Very glad I purchased the product. I see all the areas it will help me in my business. It was worth the price. Pros I like all the tools included which keep me organized and my projects flow correctly. Cons I don't see any cons. I have had no issues with it and enjoy learning all about it. Review Source SJ Spencer J. Lead Associate Architecture & Planning Used the software for: 2+ years ### "Strong Time Entry and Allocation Tools" February 9, 2021 5.0 Pros The program is user-friendly in terms of time entry, project management, budget tracking, and establishing allocations. It provides usable reports and graphic-based charts and graphs to aid in understanding and efficiently track project performance. \[SENSITIVE CONTENT HIDDEN\] is a very helpful resource as well! Cons As with many programs, there is a time-intensive learning curve to rolling this out across a team. We've found it improves efficiency in the long-term but is an adjustment considering its complexity. Review Source VR Verified Reviewer Bookkeeper Used the software for: 1-2 years ### "Wonderful program" May 18, 2018 5.0 Pros Perfect for small and big firms alike, the website works great for everyone and is very user-friendly. Helps big time with keeping track of time (pun intended). Cons There really is nothing to not like about the software. But since this space needs more characters I have to write this. Review Source AO Anne O. Office Manager Architecture & Planning Used the software for: 2+ years ### "We've used BigTime for many years. With the new IQ product we are expanding beyond just timekeeping." April 11, 2018 4.0 Better project tracking for project managers Pros Timekeeping and tracking are super easy. You can report on most anything and being able to export info is great. The support staff is quick, efficient and friendly. Cons A few things take a lot of steps to use effectively - you'll have to enter info, run a report to see the results and then change the info. Review Source Response from BigTime Software April 16, 2018 Anne, Thank you so much for taking the time to post a review - we truly appreciate you taking the time to do so! We're tremendously pleased that you're utilizing many of our product's other features beyond timekeeping and we hope that you find them just as simple and straightforward. Please let us know if there is anything we can do to help you out in any way with your BigTime - that's what we're here for! Thanks again, The BigTime Customer Success Department AJ Arjun J. Digital Marketer Information Technology and Services Used the software for: Less than 6 months ### "Superb workflow management and speedy suppory" March 28, 2022 4.0 Pros It provides easy and best workflow management for all. Fast and satisfactory support team. Cons There is no sample or guide for all the services the provide. Review Source MH Matthew H. President Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Service support is the worst possible. " July 10, 2018 1.0 Pros Once you are running it is OK. Our previous bookkeeper had several customized reports that worked well. Good for ease of timesheet. Cons I own a small engineering firm. We hired a new bookkeeper and she had questions and needed a bit of training. Nothing out of the ordinary. To get to a human is impossible (please fill out a work ticket with your issue and we will respond to you when we get to it). To talk to a human is impossible. As owner I have called 4 times requesting support. We have repeatedly ask to PAY for support and how this is done-- the email response was Yes. No pricing and no next step. Spoke to service manager who said she would address immediately and that was a week ago with crickets ever since. DO NOT expect any level of human support. Expect support will have to be extracted at an extreme cost of time and effort. Review Source ML Maria L. Accountant Hospital & Health Care Used the software for: 2+ years ### "Customer Service is top-notch" October 19, 2018 5.0 Very easy to use, and on top of that, the customer service reps are always very helpful and available. You don't have to wait a day or two to hear back from them. Pros The software is very easy to use. The user-interface is very streamlined. Information flows well to QBs. Cons Some features from old BigTime software are still unavailable, but it is not a huge dealbreaker Review Source Response from BigTime Software October 26, 2018 Maria, Thanks so much for taking the time to post a review - we are so pleased that you're finding our Support team as "top-notch" - we work hard to make it that way and it's good to see our hard work paying off for you! Please reach out to us here at the Success Team and let us know which features you're missing - we'd love to know ways that we can make BigTime better for you. Looking forward to hearing from you and thanks again! The BigTime Customer Success Team JM Jenna M. Administrator Biotechnology Used the software for: Less than 6 months ### "Ease of use, detailed tracking and great support" June 16, 2022 5.0 Great experience, all the support we need is accessible. Pros The DCAA internal features make it easy for employees to comply, they have easy Quickbooks integrations and great support features Cons Lack of required SSO features and can't accommodate multiple countries or currencies Alternatives considered [Zoho People](https://www.capterra.com/p/110931/Zoho-People/)[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing BigTime Ease of use and support features Switched from [OfficeTimer](https://www.capterra.com/p/223845/OfficeTimer/) To enforce DCAA compliance and easier system Review Source GB Grace B. Office Administrator Used the software for: 6-12 months ### "a very robust program. I am still learning." April 5, 2018 4.0 Pros Access online and ability for support team to look at data. Quick set up. Further training available for purchase. Cons I would like to work in tables for quicker input. Because it is complex and captures a lot of data, report drafing can be challenging. Review Source Response from BigTime Software April 9, 2018 Grace, Thanks so much for posting your review! We really appreciate both your time and your effort to let us know your thoughts about BigTime! Regarding your con, this sounds like something that would make for an excellent Feature Request. If this is functionality that you think would make BigTime better, we encourage you to submit it as a Feature Request. We listen very closely to our customers and evaluate every Feature Request we receive and many of the features within BigTime today are direct results from past Feature Requests from customers in the past just like you. If you would like to do this, simply: 1. Send an email to: support@bigtime.net 2. Be sure that the Subject line reads: "Feature Request" 3. In the body of the email, provide as much specific detail as possible, to help inform our Dev Team Again, thanks so much for your review and the great idea. Looking forward to hearing from you soon! The BigTime Customer Success Team Johan B. CFO Used the software for: 1-2 years ### "Great, fast and efficient feedback on your reporting problem" November 28, 2017 5.0 High ROI Pros High added value to our business, is easy to accès, low budget, high ROI. Users friendly. Great reporting Cons Review Source Similar Products Featured