# Page 7 | BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of BigTime ## Showing most helpful reviews Showing 151-175 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VK Vinit K. Backend developer Computer Software Used the software for: 6-12 months ### "BigTime is a time recording and billing application for professional services companies that is host" February 27, 2023 5.0 BigTime is a robust and adaptable time tracking and invoicing system that provides a variety of features and capabilities to assist companies in more effectively managing their time and expenditures. Pros BigTime is a time recording and billing application for professional services companies that is hosted in the cloud. Cons However, the BigTime payment scheme may be a detriment. Although it offers a variety of pricing options to suit various needs and finances, some users have complained that the price can mount up rapidly, particularly for bigger teams or organisations with more intricate billing needs. Review Source LP Laura P. Operations Manager Environmental Services Used the software for: Less than 6 months ### "Great Onboarding and Support" October 5, 2022 5.0 Ryan Anderl has been great. He has been very patient with all our requests and questions. He records our training tapes and I am embarrassed how much we interrupt him and talk over him. He often lets me 'drive' during the sessions, so that I can learn where the options are instead of just doing it for me. Pros Lots of flexibility, lots of robust functionality. Provided time keeping, invoicing, project budgets. Remote employees able to use the product. Compatible with Quickbooks. Cons Because there are so many options, it is a bit confusing. It is not a plug and play program. But online training and personal assistance from Ryan Anderl have been outstanding. Reason for choosing BigTime Lots of functionality. Lots of flexibility. Provided time keeping, invoicing, project budgets. Review Source Sheri W. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Saves time, money, and headaches. " February 8, 2021 5.0 So far, this is one of the best software purchases I've made for my business. Pros The project timers report directly to the timesheet. Cons The training fee to start using the software. Review Source CA Carlos A. Partner Accounting Used the software for: Less than 6 months ### "implementation support was lacking" January 15, 2020 4.0 the software is nice, the implementation guy and the support team does not seem to know it well enough Pros ease of use, sync with Lacerte, cloud, layout and features Cons Implementation person assigned to us (\[SENSITIVE CONTENT HIDDEN\]) lacked good knowledge on the software and was vague and unclear on best practices of the software, did not have a full understanding of features, import capabilities, etc. We purchase the data import package and that process was bad, the numbers did not match ours, he just told us the import was done and provided not reports to show the numbers matched. Also the WIP import time was not able to be billed and he pushed us to support. Review Source Response from BigTime Software January 17, 2020 Carlos, Thank you for posting your review for us here at BigTime. We sincerely appreciate all of the feedback from our customers and we're glad that you're finding the software easy to use and that our features are working well for you. We do apologize for your data import related experiences and please know that we're taking your feedback to heart and examining our processes to ensure that our BigTime customers receive only the best training and support. Thanks again for letting us know. Please reach out if there is anything we can do to help. Thank you, The BigTime Customer Success Team PJ Phoebe J. Administrative Asssistant Banking Used the software for: 2+ years ### "Outstanding Customer Service" January 25, 2019 5.0 BigTime helps us maintain time for everyone to bill. Setup is easy to sort for reporting. Pros Software is very user-friendly and easy to learn. Someone is always available to help with questions. Cons Reporting could use some enhancing. Some numbers come out as dates. Review Source Response from BigTime Software January 30, 2019 Phoebe, Thanks so much for posting this review for us here at BigTime - we really do appreciate it! We could not be more pleased to hear that you're happy with both our software and our services, as we work very hard to ensure that you get the very best of both from us! If you're having difficulty with reporting, there are many, many Knowledge Base Articles that you can access for free on our Knowledge Base - here's just one to get you started: http://kb.bigtime.net/using-bigtime/#using-reports Also, feel free to check out our BigTime Reporting Webinar as well: https://www.youtube.com/watch?v=bS\_lGlFvy9o Please do let us know if there's anything else we can do for you - we're happy to help in any way we can. Thanks again! The BigTime Customer Success Team KP Kirstie P. Corporate Accountant Management Consulting Used the software for: Less than 6 months ### "First Impression of Big Time" June 17, 2020 4.0 My experience with Big Time has been pretty positive. We hope Big Time will help save us time with manually entering items and help atomize this process by being able to export data to import into our accounting system. The mobile app will help our employees turn in expense reports and time sheets on time and be able to snap a picture of their receipt for future input. Pros Product is very user friendly. Many options to customize fields, invoices, and reports. Communication with support and representatives is great. So far it is very easy to use. Cons There are a couple of features that are missing pertaining specifically to my company. There is not a direct vendor bill field or a way to create a contract for clients that have billable rates/fees that could vary month to month. But there is a work round to achieve this. Switched from [Vorex](https://www.capterra.com/p/129013/Vorex-Business-Management/) Vorex was not very user friendly. Many features available on the system we were not able to use due to still being in development. Reporting function was very hard to use. No way to export invoice data to import into our accounting system. Customer support and representatives hard to get a hold of and get issues fixed. Review Source GH Greg H. President Accounting Used the software for: 2+ years ### "BigTime Accountant" October 20, 2021 5.0 It is a great software that has automated my timekeeping and billing functions. Pros Full featured program that interfaces with QB desktop and allows for tracking billable time by client and period. Cons Report writing could be strengthened to make it more intuitive Reason for choosing BigTime Same as for the switch Review Source HC Harold C. Sr Automation Engineer Computer Software Used the software for: 1-2 years ### "Easy to use" May 8, 2019 5.0 time and expense tracking. Chris P the Manager of Customer Success has be really helpful in getting us up and running Pros Very easy to use both the website and the iPhone app. Cons You have to submit expenses from both the website and the iPhone app Review Source Response from BigTime Software May 9, 2019 Harold, Thank you very much, sir, for leaving a review for us here at BigTime. We are most pleased that you're finding BigTime easy to use on both the site and our iPhone app - that is excellent news. Regarding your message here about having to post expenses from both the website AND the app, however, that should not be the case. Please reach out to us here at Customer Success or Customer Support (support@bigtime.net) and we'll be happy to assist you more with this. We're also super pleased to hear that your interactions with Chris are helpful - she is super awesome and a true cornerstone here at BigTime. Please do reach out to us and let us know if there is anything we can do to help you more! Thanks! The BigTime Customer Success Team VR Verified Reviewer Corporate Services Administrator Environmental Services Used the software for: 2+ years ### "Support Staff is Great" October 2, 2018 3.0 It's a love/hate relationship but when I start getting anxious Support is right there and quick to respond to assist. Pros Very easy to use as an employee to add time and see individual reports. Cons Submit button isn't on the time sheet so you have to leave the page to submit your time sheet. Review Source VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "Using BigTime has resulted in a much more unified, streamlined system that we absolutely love" April 5, 2018 5.0 Pros BigTime has many useful tools that we're using several times a day across the entire company. It's helped with communication, management & all our invoicing needs. Easily the most useful unification system we've implemented. Cons Initially there were concerns with compatibility along with concerns about cost. Thankfully it integrated well with our current networks & ended up cheaper than we anticipated. Review Source BM Bettina M. Operations Manager Civil Engineering Used the software for: Less than 6 months ### "Powerful time and expense tracking, budget management, and invoicing software" March 24, 2021 5.0 Pros BigTime is a very powerful time, expense, budget, and billing tracking software. It's fairly easy for employees to track time and expenses and offers powerful reporting capabilities and a lot of customization when drafting and sending invoices. The on-boarding experience was smooth, albeit a bit work intensive, and customer support continues to be extremely helpful and responsive. It integrates more completely with QuickBooks than the software we were using previously, so is helping us cut down on small bookkeeping issues we used to run in to. Cons We don't find the UI to be the most intuitive, and it lacks any visual images of the data or numbers. The capabilities of the software definitely outweigh these downsides, though. Switched from [Harvest](https://www.capterra.com/p/75598/Harvest/) We wanted more robust reporting functionality, and a way to budget for labor hours and expenses in a single budget line item. BigTime definitely helped us solve both of these issues. Review Source GR Ginette R. Office Manager Civil Engineering Used the software for: 6-12 months ### "Useless with Quickbooks. SUPPORT inept." May 13, 2019 1.0 After devoting many hours to BigTime I realized they would NEVER be able to meet our needs. I had paid for a full year and so asked for reimbursement for the remaining time in the contract because BigTime COULD NOT PERFORM. Management denied my request. This is foolish, short sighted management. STAY AWAY FROM THIS COMPANY. Pros Customer service was polite and fast , but NEVER SOLVED A SINGLE ISSUE. Cons BigTime DID NOT INTERGRATE WELL WITH QUICKBOOKS. Whether we invoiced with QB or BigTime there was always duplicate time. I was contantly merging jobs and zeroing out duplicate invoices. Jobs often posted incorrectly so I couild not get a complete report. SUPPORT repeatly said they were working to solve the issue and would give me a "back door" method which duplicated work. Time did not always get posted so we UNDER INVOICED several jobs. Again SUPPORT WAS UNABLE TO SOLVE THE PROBLEM. Entering jobs was laboriously. Certain clients would not accept additional jobs and again SUPPORT WAS UNABLE TO SOLVE THE PROBLEM. Review Source Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "BigTime: le logiciel Horloge " October 30, 2023 4.0 Pros BigTime me permet de suivre, de planifier mon temps. Il me permet aussi de facturer et de budgétiser le temps. Cons BigTime est un logiciel très simple et utile sans montrer de faille ou de défaillance. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "The best solution for workflow management" January 17, 2023 5.0 BigTime is the best software for workflow automation and it is easy to learn. It increases the efficiency of the company, with several features. I recommend bigtime Pros It is the best service automation software, a real helper that has helped us grow our business with its features. Bigtime makes it easy to manage various custom reports and process payments. Its interface is easy to use. Cons Since I have been using it I have not encountered any problems as such, it works very well Review Source RJ Rose J. rjimenez@jaystargroup.com Computer Software Used the software for: 2+ years ### "Awesome" November 14, 2018 5.0 Helping us manage our task easier.Reports are also much easier to create and change and drill down on. Pros The chat feature. Customer support are awesome and always help you work through the issues Cons Some of the screens are not conducive to all the changes we would like. But BigTime took our thoughts down and hopefully in newer versions they will be available. Review Source Response from BigTime Software November 27, 2018 Rose, Thanks so much for your review! We're very pleased that you're enjoying the chat feature - it is certainly a big hit across all of our current customers too - people like that instant response time! We're also very happy that you're participating in our Feature Requests - many of the features we currently enjoy in the current version of BigTime are the results of past Feature Requests, so BigTime is always improving and making our customers happy at the same time. Please do not hesitate to reach out to us if there's anything else we can do to make you happy. Thanks again, The BigTime Customer Success Team GT George T. President Civil Engineering Used the software for: 1-2 years ### "Customer Service deserves a 5 out of 5" May 28, 2021 5.0 Experience has been good. all the customer service representatives are great to work with. Pros Simple to use and Great customer service when you need help. Cons Wish that job costing could handle variable overhead calculations Reason for choosing BigTime time, expense, project job costing and job budgets are all combined Review Source Dave L. Operations Accounting Used the software for: 6-12 months ### "BigTime saves us time & money Big Time" August 7, 2019 5.0 Pros This has replaced our time and billing software. It has changed our entire front office and streamlined our administrative assistants work. Cons There is a bit of a learning curve but, nothing we can't overcome. Review Source Response from BigTime Software August 8, 2019 Dave, Thanks so much for leaving a review for us here at BigTime - we really do appreciate the time and effort to do so. Also, we're super excited to hear that we're saving you time and money and streamlining your work! We work hard to do just this for all of our customers and could not be more happy for you. Please do not hesitate to reach out to us if we can be of further assistance. The BigTime Customer Success Team BA Bryson A. Office Manager/Marketing Coordinator Architecture & Planning Used the software for: 1-2 years ### "Lightweight and Flexible" December 2, 2016 4.0 My company has been using BigTime for over a year now. We're a busy office of 25 architects and logging hours and expenses is one of the lesser enjoyable activities of the day. Before we were using Deltek and found their interface too exhausting and burdensome for the team to actually use the software or for me to learn how to use it. My experience with BigTime has been great so far. The interface is intuitive and has allowed for more accurate data from the team and more efficient administrative processing on my end. There is the occasional glitch: sometimes I can't export to a spreadsheet but I can export to a word document, sometimes approving expenses doesn't work and I can't figure out why and the mobile app won't upload expenses for only some of the staff, etc. But these aren't the end of the world and response from customer support is always timely, friendly and efficiently solves the problem. We don't currently use it to its full capabilities, but we hope to soon. In the future, it would be great if BigTime were able to sync with an HR and/or payroll app. Pros ease of use, interface Cons the tasks section seems like too much information for my firm. we don't use it and it's fine. Review Source zmel J. CEO Civil Engineering Used the software for: 1-2 years ### "good project " December 12, 2022 5.0 Pros my structure has really made a gain in time and in project management thanks to big time I like the fact that I can make any type of modification in this software Cons what I deplore with big time is the fact that it is not available in all countries Review Source TW Tara W. CSO Architecture & Planning Used the software for: Less than 6 months ### "Still new at this...but so far, I'm impressed." November 19, 2020 5.0 A little slow to start, but we are getting there. One recommendation I have is to spend more time educating BigTime reps on the specific practices and business model your company uses, so that then BigTime can guide you on the best set up versus what we did which was try to learn all the functionality that BigTime offers and then give thought to how it would best work for us. We did it backwards which cost us about three weeks of loss time. Pros The support. Our implementation rep, \[SENSITIVE CONTENT HIDDEN\]. Cons There has been a couple of glitches or areas (caught one bug so far) that I think could use some improvement, which is why I gave a few four stars versus all five stars. But we are still learning the software so we hope to be fully operational soon, and I will check back and update you on my new experience in a couple of months. Alternatives considered [BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/)[Kantata](https://www.capterra.com/p/110832/kantata/) Reason for choosing BigTime Cost, Support, Simplicity, but more of all user interface. It was clean, well designed and seemed easy to use. Review Source CP Cordelia P. Finance Coordinator Management Consulting Used the software for: 2+ years ### "BigTime Support - Ouick Response Issue Resolved!!" August 12, 2021 5.0 Received a quick response from the Support Center and IT. \[SENSITIVE CONTENT\] was my support person. He was professional and handled my issue in a timely and quick manner. IT was super helpful for and answered all questions. Pros Timesheets, custom invoicing, reporting, customization ability & user support. Cons This product is good I do not have any cons to report at this time. Review Source SM Sheila M. Finance Administrator Civil Engineering Used the software for: 1-2 years ### "Very quick response time from support personnelle and CHAT" October 16, 2020 4.0 Very positive. It has been a long implementation process to get our historical data into program, but we are coming along very well with the support of CHAT and help feature. It has been a steep learning curve, but well worth it. Continue to learn more about the capabilities of the program every day...this is good! Pros The excellent reporting features and timesheets -time tracking for employees. Cons Difficult to customize invoice templates Reason for choosing BigTime Better Features and support system seemed very good. Strong sales team Review Source JA Jilliam A. Office Administrator Accounting Used the software for: 6-12 months ### "Great software" August 20, 2019 5.0 It is now super simple to see all of our companies current projects and update statuses in bulk. Pros I love the customization features of BigTime and how simple the layout is. I have also found the live chat function extremely helpful for setting up our software with the help of an agent in real time. Cons There could be even more customization options to provide more individualization. Reason for choosing BigTime The integration with QB was a big factor. Review Source Response from BigTime Software August 22, 2019 Jillian, Thanks for leaving us a review! We really appreciate it and are happy to see that you're loving our customization features and the simple UI. We're also very pleased to hear that the chat feature is working well for you - please do continue to utilize it and keep us posted as to how things are going for you. We're always ready to assist here in Customer Success - we hope to hear from you! The BigTime Customer Success Team Jennifer B. Legal Administrative Assistant Used the software for: Less than 6 months ### "Great Customer Service for a Newbie" May 4, 2018 5.0 Terrific customer service for a lost newbie. Pros It makes keeping the attorney's time records easy and the customer service is top notch. I got thrown into doing monthly billing rather unexpectedly when our last lady left, so I had lots of newbie questions that Custome Rep helped me out with over multiple chat sessions. Cons Some features hard to figure out on your own. I had to use the chat feature a couple of times to get help on the system. Review Source Response from BigTime Software May 8, 2018 Jennifer, Thanks so much for your review, your opinion truly matters to us and we look forward to hearing what you have to say. We're very pleased that you are happy with not only our software, but also our customer service. We work very hard to make sure that our customer service is among the best in the business. Regarding figuring out BigTime's features, please always know that you're not alone - we have lots of ways to help you, even after hours when the Live Chat is unmanned: Knowledge Base - a google-like interface to hundreds of detailed help documents: https://kb.bigtime.net/ Blog - our blog is updated weekly with tons of articles: http://www.bigtime.net/blog/ Webinars - Pre-recorded webinars that you can watch anytime, anywhere: https://www.bigtime.net/webinars/ Youtube Channel - We have lots of additional videos on our Youtube channel too: https://www.youtube.com/channel/UCDr27IE3VSKwe8po3IzDwCQ We hope these help! The BigTime Customer Success Team Alexa C. Business Development Specialist Information Technology and Services Used the software for: 2+ years ### "BigTime is a Big Help!" May 27, 2020 5.0 Pros BigTime is the easiest tool for entering and tracking time and expenses. Cons I wish there was a way to view all companies logged in your BigTime platform (instead of having to view all projects) Review Source Similar Products Featured