# Page 5 | BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of BigTime ## Showing most helpful reviews Showing 101-125 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Steve S. CPA Accounting Used the software for: 1-2 years ### "Cloud Based Time & Project Tracking for CPA firm" February 3, 2020 4.0 Does what I need - staff have no problems at all entering time and it does all we need to track returns and who has what Pros I chose this software since cloud based access and integration with Lacerte and Quickbooks, my staff has found it easy to use. Cons Reports are very, very generic and lacking compared to other programs I have used Reason for choosing BigTime cloud based had been in place Switched from [OfficeTools](https://www.capterra.com/p/165549/OfficeTools/) Office Tools tripled price Review Source Response from BigTime Software February 4, 2020 Steve, Thanks so very much for posting a review for us here at BigTime. We're very pleased that you are finding the software and its integration features easy to use and that the software is providing the services that you and your staff require to get the job done. Regarding your statement about the reports in BigTime, you are correct - they are very generic, by design. BigTime services many different industries, so the reports are generic to provide basic information across the board. However, they are also infinitely customizable! You can review some of the ways you can customize your reports in BigTime via the following webinar: https://youtu.be/R6juDAuEgNE We hope this helps! Thanks again, The BigTime Customer Success Team Romy A. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Time Management Tool? Use BigTime!" August 18, 2018 5.0 Overall, BigTime is the best tool that we've used so far in checking our daily time allocation for our numerous projects. It gives us confidence that we are billing our clients accurately, and when we are questioned we can always provide those data to our client. Pros We use BigTime in our office in order for us to know how many hours did we allocate for a certain project or for a certain search. Before, we only rely to our end of day report or to our memory, and it is really hard to just rely on that whenever we need to bill the client already. BigTime helped us resolve that problem by being systematic, orderly, and easy to use. It is a web-based program so anyone can access it anytime; anywhere. It is easily integrated to quickbooks as well so BigTime is the man in terms of time entry, and client billing. Cons What I least like about BigTime is that sometimes it is really hard to submit our time data entries. When we click submit sometimes it duplicates the hour spent we indicated on a certain project so we need to redo it and delete those dual time entry that I think is happening because of some glitches on their back-end unit. Review Source Chelsea U. Senior Associate Information Services Used the software for: Less than 6 months ### "Well designed time and expense tracking software" December 5, 2018 5.0 Pros Bigtime is extremely intuitive to use and has some nice features to make time logging less of a headache. Two examples are that it carries over projects from previous weeks, and it prompts you to add a description per time entry rather than per week of entries (like QuickTime does). It also has a decent mobile app for when you're not by a computer. Cons While it is nice that they offer a mobile app, it has minimal functionality. You can't see a view for the week to enter time into, so you need to re-add the manual information for each time entry like the project and task. The reporting part of the site is also a bit less intuitive than the time entry portion. Review Source Response from BigTime Software December 6, 2018 Chelsea, What a wonderful review - wow - thank you so much! We appreciate you taking the time to post this for us and let us know how we are doing - we are most pleased that you're finding BigTime intuitive and easy to use! We hear you loud and clear on the minimal functionality for our mobile app and we are looking at some ways to expand that capability, so be sure and stay tuned! You can subscribe to our blog at the following link (https://www.bigtime.net/blog/) and if any new updates are coming, you'll hear about it on the blog first. Regarding the reporting, we'd suggest checking out one of our Live Reporting Webinars, which should help: https://www.bigtime.net/webinars/ Thanks again! The BigTime Customer Success Team VR Verified Reviewer Workforce Management Planner (IEX, COPC) - North America Used the software for: 1-2 years ### "BigTime for Tracking time spent for each client" July 20, 2018 4.0 Pros We use BigTime in the office in order for us to keep track on the hours of work we dedicated for each client. I am handling different accounts (clients) in my line of business, and in order for us to ensure our client that we are billing them correctly, we track the duration of time we are consuming for each task for a certain client. BigTime is easy to use. It is a web-based platform that enables you to select the project, and put immediately how many hours and minutes you have used in order to complete a certain task for each client. Cons Whenever I submit my timesheet in BigTime, sometimes it adds more rows with corresponding hours. You need to be vigilant in submitting your hours because BigTime is not that 100% flawless. Review Source Shayla F. Operations Manager Computer & Network Security Used the software for: 1-2 years ### "BigTime is very user-friendly" February 24, 2021 5.0 Pros BigTime is so user-friendly, it's intuitive and easy to find your way around. That said, they also have the best customer service - shout out to \[SENSITIVE CONTENT HIDDEN\] who has been helping us from implementation to troubleshooting and trainings. Anything we need, he is always super responsive and incredibly knowledgeable. Cons The software is so robust and offers so much customization it can take awhile to fully realize all the uses and benefits. After 2 years we are still finding new things we can do within the software. Review Source TV Thomas V. President Civil Engineering Used the software for: 2+ years ### "Small businesses who use QB can run more efficient with BigTime" May 19, 2022 5.0 Tracking time and expenses and quickly generating invoices frees me up to do the work i am good at. Pros I can easily view the billing status of all of our jobs from my phone, computer, ipad, wherever. Cons It is not really a criticism but it took a little while to adapt to the software. Once adapted it makes perfect sense. Reason for choosing BigTime At the time it was the combination of price point, and services provided. Review Source SB Stephanie B. Vice President Public Relations and Communications Used the software for: Less than 6 months ### "Review of BigTime" August 27, 2020 5.0 Overall the experience with BigTime has been great. It will help us better manage our business. Pros Being able to forecast and see how employees will be busy for the next 6 months and beyond is key in being able to implement smart and effective staffing strategies. BigTime was very easy to implement, it is user friendly, and the onboarding training and support has been incredible. Cons I would like to see more options for report templates, I would also like to see the contact info for each employee to be more robust to eliminate the need for a separate HR tool. Reason for choosing BigTime Functionality and cost. Switched from [Abak 360](https://www.capterra.com/p/104587/Abak/) ABAK couldn't give us the detailed information and in-depth reporting we were looking for. It also did not work with QuickBooks. Review Source CC Christy C. Administrator Management Consulting Used the software for: Less than 6 months ### "Bigtime helped streamline us." May 1, 2023 5.0 Pros \[sensitive content hidden\] is very helpful. When I call to discuss areas, I am in need of help in he has taken time to make sure I have my issue addressed and that I understand how to correctly move forward. Cons Training guide for staff would be mice. The admin training portal is nice but only available for admins. I want to see my staff complete training and track their progress. Reason for choosing BigTime Ease of use and seamless integration with other software. Review Source Lucy J. Sales Manager Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Bigtime gives us a lot of very detailed graphics " July 30, 2019 4.0 Bigtime is recommended to work with billing tools for projects, and to organize work orders. It is also a good idea to use it to track time and expenses, and to manage portfolios. It also serves for budgeting. Pros It is good to see that bigtime integrates so directly with the quickbooks platform, since this way it works better with invoices and workflow management tools. It has good functions for time tracking and staff management. Cons It does not work with dunning management, nor does it have an integrated payment processing system. Nor is it useful to calculate taxes, or to work with customer portals. The platform does not bring a good own system for projects that supports agile methodologies. Review Source Response from BigTime Software August 1, 2019 Lucy, Thanks so very much for leaving a review for us here at BigTime - we really appreciate it! We're most pleased that you're finding BigTime helpful and easy in terms of invoicing and time keeping and that you're discovering that our integrations with Quickbooks are super helpful too. Regarding taxes, BigTime can calculate tax on invoices, and if you'd like to know more about that, please let us know. Also, regarding integrations with other software, BigTime does have a new integration with Salesforce, which you can learn about here: http://kb.bigtime.net/bigtime-configuration/#salesforce Please do reach out to us if we can be of further assistance, The BigTime Customer Success Team BB Brandy B. Corporate and Financial Administrator Construction Used the software for: 1-2 years ### "Makes things easy" April 4, 2023 5.0 Everything has been great with BigTime; set up was very quick and easy and any questions or issues get dealt with very fast. Had to reach out today for an issue and Top resolved it in minutes. Pros Very easy to use and has the ability to add in hundreds of active projects at a time. Cons The way the daily hours is calculated; easy to miss not having the correct number of hours (regular vs ot). Review Source MA Mike A. VP Operations Outsourcing/Offshoring Used the software for: 6-12 months ### "Data Visibility And Project Cost Management" December 5, 2018 5.0 Overall, BigTime has been easy to do business with and the software has optimize our back office. The front end time and expense reporting system allowed us to kill static Excel forms and provide our users with a clean modern interface to start the data entry process. Pros BigTime allowed us to optimize how we track project dollars and hours. In the past we would manually enter the data multiple times to different forms and systems - it was always out of date static information. Now, we enter the data once and have real-time access to project costs and hours. The data flows to invoices, reimbursements, and reports. Cons Overall, the software is solid. There are a few navigation workflows that can be improved. BigTime is aware of some click stream patterns that result in getting too deep into a project where you need to click back out to the "home" screen to restart a navigation into a project. This happens more on the administration side - the time and expense entry process is simple. Review Source Response from BigTime Software December 7, 2018 Mike, Thanks a ton for taking the time to post a review for us here at BigTime - we know your time is precious and we appreciate you giving a little of it to us! We could not be happier that BigTime has made your life easier and allowed you to optimize how your business runs - that is one of the main reasons why we created the software in the first place! Getting rid of those static spreadsheets and freeing your employees up to do their jobs - that's music to our ears! Please let us know if there's anything we can do to assist you! Thanks again for the review, The BigTime Customer Success Team SC Sharon C. Office Administrator Architecture & Planning Used the software for: 2+ years ### "Great Time and Expense Tracking" June 5, 2023 4.0 Overall Good. Pros Integrates well with QuickBooks. Easy time tracking. Cons I have not gotten invoicing down yet in BigTime, I have found it a bit cumbersome, and maybe it is just me. Reason for choosing BigTime I do not know that answer Review Source SA Sally A. HR Generalist Information Services Used the software for: 1-2 years ### "Pretty easy" January 6, 2022 4.0 It makes is very easy for me to access the info I need to complete my HR tasks. Pros Easy to use, run the reports once you get them to generate the info you need, easy registrations and submission. Cons The data behind what you see is a little difficult and I wish they had webinars and other help pages for the users. The reports are a little difficult to set up but once you have it, it's very easy to use. Review Source VR Verified Reviewer Associate Management Consulting Used the software for: 1-2 years ### "Perfect tool for keeping your timesheet" July 5, 2018 5.0 Timesheet is super easy to track because of this software! You can input decimal points, you can always go back and edit if you haven't submitted it. Pros This is an excellent tool for keeping a record of your workflow and time in motion. Super easy to understand and can be accessed even outside the office. Once I forgot to submit my timesheet, but I didn't have to worry since I can send it at home without installing any apps (but just fyi, there is an available app you can install, which is very awesome!) Cons There's one or two times that happened, there was a double entry of an activity that I didn't do. I think it was a glitch, but I think they already fixed it. So no more complains. Review Source SS Suprita S. QA Engineer Information Technology and Services Used the software for: 6-12 months ### "Streamlining Professional Services Operations" October 31, 2023 5.0 I'm in QA engineering normally, but I've recently taken part in some internal billing related projects where we've consulted out to other firms. Using this software has really streamlined things for me in a way where project management isn't so daunting anymore. I highly recommend the software and would use it again. Pros This software really is great for project teams that are working in more of a professional services type setting. It really seems to do it all, whether it's time tracking, project management modules, expenses, financials, resource allocation, etc. For me, the resource allocation portion was actually the most impressive (and important) aspect for me, as it allowed me to continue onward with my normal engineering duties while providing professional services support via this software. Cons Project management and billing software is not my forte normally, so it took a little bit of time to figure things out, but I eventually really enjoyed using it, so I have nothing I've disliked necessarily. Review Source VR Verified Reviewer Director Of Development Accounting Used the software for: 6-12 months ### "An Amazing Project and Client Management Tool" November 15, 2018 5.0 Fantastic company to work with. Our Account Represenative is phenomenal. He is always going the extra mile and is just a genuinely kind person. He also explains these incredibly well and is able to listen intently to our problems. Great company and great people. Pros Bigtime.net allowed our office to communicate more efficiently and effectively. Gone are the days of "asking if something is done". Instead, we check Bigtime.net to see where a project/slient is being held up. Cons Currently, we want a workflow system that will alert individuals when a task is completed. We have Monthly, Quarterly, and Annual tasks that need to be done. The annual task (Annual Tax Return) typically uses Monthly, and Quarterly information. On top of that, a CPA handles the tax return and needs to be alerted when the final monthly accounting has been completed by the accountant. Review Source JG Jennie G. Director of Special Projects Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "So glad I found BigTime!" December 6, 2019 5.0 We are just getting started with BigTime, so I can't speak yet to the changes it's made for our organization. However, if the enthusiasm my team has displayed about potential benefits BigTime can offer us is any indication, we are going to be very happy indeed! The BigTime sales rep was so helpful, friendly, responsive, and informative while he was walking us through the product demonstrations that I feel like I know the software fairly well even though my hands-on experience with it is still minimal. I think the biggest challenge will just be to get everything configured in a way that allows us to get the most out of it. Based on my experience with customer service, I have no doubt that they will help us over any hurdles that pop up if we need to reconfigure things at a later time. Pros \- Dedicated, personalized customer service. - Lots of customization options. - Thorough training process to help us make the most of the software. - Customers can make requests for software updates or changes, and BigTime is responsive to them. Cons \- The grey, tan and orange color scheme, and I'm only mentioning that because I have to write something in this section! Review Source Response from BigTime Software December 11, 2019 Jennie, Thanks so much for taking the time to post a review for us here at BigTime - we value your opinion and the time it took to post the review. We're so pleased that you're finding the software easy to use and widely customizable - we work hard to make it so. We're also very pleased that you found the sales and training process smooth and enjoyable too. Please do not hesitate to reach out to us here at Customer Success if we can help you more in any way. Thanks again, The BigTime Customer Success Team VR Verified Reviewer Executive Director Used the software for: 6-12 months ### "BigTime adds great value to the entire team, saves admins time, and makes admin work easier." October 17, 2017 5.0 Pros It's very flexible, intuitive, easy to use, contains meaningful set of features that cover all needs and more. The tech support team and how easy it is to access the support team is one of the best I've worked with. Many thanks to the people who set it up this way. If I could rate it with 6 stars, I would. Cons As always, there are more features that users could dream of. In my case, I'd like to have an admin control to turn off users ability to enter their hours in some cases. Review Source Response from BigTime Software October 18, 2017 Dear User, Thank you so very much for the amazing review of BigTime. Customer feature requests are taken very seriously over here at BigTime and I would love the opportunity to discuss your needs regarding user time, I think I may have a solution that will solve your issue. Please reach out to me at Training@bigtime.net and I will be glad to help! Best, Brea Customer Success PC PAUL C. president Accounting Used the software for: 2+ years ### "BigTime Best Time Billing Solution" January 5, 2021 5.0 When you never think about the product and use it daily you know it is a great product. Never any down time or areas where it does not work. Pros Ease of use, report tracking, and integration with Quickbooks Cons There are no Cons - the product works as designed and there are no complaints Reason for choosing BigTime Ease of use, report tracking, and integration with Quickbooks Review Source CM Christopher M. Director Design Used the software for: 2+ years ### "Smooth Transition" October 23, 2019 5.0 Overall great experience. rep has been extremely helpful, thorough, and patient! He has made the transition as smooth as smooth could be given the amount of data we had to migrate. If you can you should ask to have him as your migration manager Pros Well, it's the next evolution of something we've been using for a long time. Love all the new features, the new, easier to manipulate, analytical tools are great. We are hoping that making this level of control available to project managers will alleviate the manual paperwork workload they currently shoulder given our antiquated invoicing practices. Cons It doesn't have the ability to export and sync invoice data to QB as a percentage of phase fee. This makes it difficult to integrate BT invoicing directly into QB data. A problem made even more difficult given that all of our projects to date have been invoiced from QB Reason for choosing BigTime NA. We've been on BT since 2007 Review Source AW Amy W. Design Director Architecture & Planning Used the software for: 1-2 years ### "Big Time Review" October 15, 2018 4.0 I really love Bigtime because of the customer support. Without that this would be extremely challenging. I hope there will be more development to make the program more fluid for various types of projects. Pros Simple interface, fairly user friendly, and customer support! Cons The behind the scene formulas are not always intuitive - negatives mean positives and vice versa. There isn't a ton of flexibility with customizing the workflow as it relates to the process in our studio. For instance, we had to set up our tasks as labor codes and each timesheet entry that has a different labor code needs a new line. There is often a lot of back and forth to understand workarounds. Also trying to understand how to display something the way we want to see it is challenging and without the support we would have been lost. Review Source Response from BigTime Software October 17, 2018 Amy, Thank you for taking the time out of your day to post a review for us here at BigTime. We are very pleased that our software and support and proving helpful to you. Also, we wanted to let you know that in addition to our support offerings, we have an excellent Knowledge Base that can also be used to assist you when you have questions. Feel free to check it out here: http://kb.bigtime.net/ Please do not hesitate to reach out to us should you have any questions - we look forward to hearing from you! The BigTime Customer Success Team AO Al O. Network Administrator Used the software for: 1-2 years ### "BigTIme makes time and expense tracking easy." April 10, 2018 5.0 Pros The web interface works well and is very intuitive to use. Since it is cloud based you can aceess it from any web browser. Cons I would like to be able to have more than one timer running concurrently, but I understand wht this is not allowed. Review Source Response from BigTime Software April 11, 2018 Al, Thanks so much for leaving a review for us here on Capterra, we truly appreciate it. We're also very happy that your BigTime is making your life a little easier by helping you record your time and tracking your expenses via the web! Regarding your question about running multiple timers at once - the reason for this is straight forward: BigTime timers are not a clock-in/clock-out system, but are tracking your time minute-by-minute, second-by-second, like a stopwatch. If you could run multiple timers at once, then, there's a possibility that you might double-charge some customers, or even accidentally charge "Customer A" for work that was actually done for "Customer B"- and no one wants that. However, it's very easy to switch from one timer to another - just a click! If you'd like more info on timers, please check out this KB Article: https://kb.bigtime.net/using-bigtime/tracking-time/using-timers/ We hope this helps! The BigTime Customer Success Team CF Chris F. CEO Computer Software Used the software for: 1-2 years ### "Excellent time management and customizable invoicing system" July 30, 2019 5.0 We were looking for a solid time management and invoicing system and were hard pressed to find something that was really specific and tailored and not a huge SAP system. BigTime was an amazing find! The system is easy to configure, easy to use and the support has been amazing. We're very happy with the system. Pros Easy to use, easy to configure, brandable and great support Cons Wish the documentation for the custom invoices was stronger. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing BigTime Better, faster, more affordable and easier to use and setup. Review Source Response from BigTime Software August 2, 2019 Chris, Thanks so very much for taking the time to leave us a review here at BigTime! We really do appreciate it and we're super excited that you're finding our software so easy to use, configure and brand! We're also very pleased that your experiences with our Support Team have been positive as well - we work very hard to make sure that is the case. Please do let us know if there's anyway we can serve you more (or better)! Thanks, The BigTime Customer Success Team CS Cindy S. Sr. Director, Analytics Operations Non-Profit Organization Management Used the software for: 2+ years ### "BigTime - easy to implement and use" October 12, 2021 5.0 BigTime has been a great software package for our growing company. They are easy to implement and easy to scale. Their client support is top-notch! Pros Software is very user friendly and easy to use Cons A few expense features that are under development Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing BigTime Overall more features that we can grow into Review Source lJ lisa J. office mananger Accounting Used the software for: 2+ years ### "Zendesk is wonderful/excellent service" April 10, 2023 5.0 Wonderful/Excellent service Pros Tract Time/Billing/invoicing. It is wonderful to be able to invoice so easy and worry free. Cons when the sync button will not work with QB. Review Source Similar Products Featured