# Page 3 | BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BigTime ## Showing most helpful reviews Showing 51-75 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jessica D. Game Programmer Computer Software Used the software for: 2+ years ### "A fantastic tool for managing projects" June 5, 2022 5.0 The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze because to the platform's user-friendly interface. I can view all of my projects and team members in this platform, and we can all manage everything together. The Bigtime team's assistance is also a big plus in my book. Pros It's a piece of software that performs exactly what it's supposed to and does it well. The process of implementation was quite fair, and the accompanying customer service was excellent. Time tracking and the ability to divide it into other sections if necessary. For numerous projects, I've taken use of the platform's ability to develop custom reports, which have been useful. Cons BigTime doesn't always communicate to itself, so you have to dig a little further to find the answer you're looking for. In addition, I've used BigTime's "help" option and spoken with a live person who was able to diagnose my difficulties immediately away. Switched from [Kantata](https://www.capterra.com/p/110832/kantata/)[Harvest](https://www.capterra.com/p/75598/Harvest/) When I've run across problems with my reports, I've always been able to get assistance from support (s). You may see how your reports were made so you can improve your own work. Review Source Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "BigTime is better than our Excel timesheet" February 13, 2023 4.0 Introducing BigTime completely revolutionized how we run our company. Our chat support session with \[sensitive content hidden\] this evening was quite productive. When our company's time tracking and billing systems were combined, it was a huge help. Pros The orientation procedure went really smoothly. We were given excellent assistance; even when we had queries in the period between sessions, the personnel responded quickly. The program is straightforward, and the mobile application is fantastic for our field staff. Cons Even though making adjustments to our invoicing system can be challenging at times, we've always received helpful responses from the staff that have allowed us to go forward with our plans. Switched from [Bill4Time](https://www.capterra.com/p/212371/Bill4Time/)[Accelo](https://www.capterra.com/p/225762/Accelo/) BigTime is unquestionably superior to the Excel spreadsheet we were using before. Everyone on staff is much happier now that they're using Big Time to track their hours. Their 24/7 live chat service is excellent, providing timely and helpful assistance to customers. In this last week, I had several questions and Top Y was always helpful, knowledgeable, and quick to react. Review Source BMM Benjah Maina M. marketing Writing and Editing Used the software for: 2+ years ### "Honest Review of BigTime" February 4, 2022 4.0 Finding the right project manage the software to keep your projects on time and on budget can be tough. Luckily, big time aims to do just that.Big time is project management software with a focus on time tracking and budgeting. Big time is project management and billing software targeted at professional service firms such as engineering, legal or IP services. The project management tools allow PMS to track time expenses, project status and task assignments, resource management tools to help keep teams on the same page and see how project plans fit together in big time includes a billing and invoicing features with a variety of industry standard billing scenarios to fit users and their clients specific needs. Big time is priced per user per month billed annually and offers three plans with increasing prices and features Express Pro and Premier. The bulk of big times features start with that Pro Plan with Premier adding items like resource allocation, revenue projections and unlimited API access. There's no free version of big time but there is a free trial available. Big time is web based and accessible via modern browsers. But it's also available for download on both Mac and Windows, and has mobile apps for both the iOS and Android devices. Big Time comes with a number of features to help you manage project management functions. Big time features project management tools to keep projects running on time and on budget. Pros \-Ease of use -The staff and support as being especially helpful -The mobile timesheet app is convenient for tracking time on a granular level Cons \-Data import from previous systems can be cumbersome with the user citing data not matching up after the import -The intergration with Quickbooks can prove difficult with some users complaing that the system have had a hard time syncing up Review Source Denise T. Finance Manager Used the software for: 2+ years ### "We use BigTime for Professional Services Automation. It is great for our multilevel company. " April 15, 2018 5.0 Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless. Pros BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly. Cons the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client. Review Source Response from BigTime Software April 17, 2018 Denise, Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen! We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at success@bigtime.net. Thanks again! The BigTime Customer Success Team KG Kimberly G. Office Account Manager Civil Engineering Used the software for: 2+ years ### "\[sensitive content hidden\] was responsive and helpful" March 30, 2023 4.0 easy to use and the chat support is extremely helpful and useful. Pros ease of use and integration with QBO, invoicing and WIP tracking, easy to train for staff input of TS Cons slow to add some features that would be helpful for payments. Adding feature to charge client service fees for ACH and credit card payments, allowing us to edit payment post if entered incorrect or if Client over pays to track credits. Reason for choosing BigTime Better integration, easy to use, allows multiple tasks and easy to adjust as you go, track WIP Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed easier tracking of timesheets and integration with jobs for billing. WIP tracking, retainer tracking, integration with QBO Review Source VR Verified Reviewer SDE Intern Computer Software Used the software for: 6-12 months ### "Best One Stop Software for all kinds of Management of Projects." March 5, 2022 5.0 The overall experience is superb and it helps businesses to track the project with its progress report and budget management tool is one of the best. Pros The best thing is that it is a centralized software with many features which covers almost everything needed in project. Cons Its User Interface is not user-friendly but It provides many functionalities which can help to manage the projects very easily. Review Source Scott S. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Flexible Project SetUp and QBO Integration" July 30, 2019 5.0 Pros We support many different kinds of projects and contracts. We have T&M, Fixed Fee, Recurring and some Fixed Fee with a T&M Element. We like BigTime because it is easy to set up a project with tasks (line items) that match our contracting terms. Also, it is possible to set Cost and Bill rates at the Company, Project or even Task Level. This kind of flexibility makes it easy for us to produce invoices that match our contract setup. We also needed something with fairly tight QuickBooks Online integration. BigTime deliveres here also. Lastly, the reporting facility in BigTime is very usuable. Cons There is not really anything that I find I don't like. From time to time, I have a feature request for the BigTime team. They communicate very well regarding their roadmap. Review Source Response from BigTime Software August 1, 2019 Scott, We are so very thankful for your review - we really thank you for taking the time to post it. :) We are very happy that you're finding BigTime's flexible invoicing system able to provide what you need when it comes time to send your customers the bill. Also, we love that we can make it easy for you to setup your diverse projects with all their various bill rate structures and unique needs. The fact that you are utilizing our Quickbooks integration as well and it's working for your business, well, that's just icing on the cake! Please do reach out to us and let us know if there is any way that we can be of further assistance to you. Thanks again! The BigTime Customer Success Team Eman J. Recruiting Coordinator Outsourcing/Offshoring Used the software for: 1-2 years ### "BigTime saves the time in timekeeping!" August 30, 2018 5.0 If you want to have the confidence in the accuracy of how many hours you bill your client for a certain project or if you want your employees to save time in creating their timesheet, choose BigTime! Pros BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing. BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day. Cons What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled. Review Source Response from BigTime Software August 31, 2018 Eman, Thanks so much for posting a review for us here - we really appreciate everything you have to say and your taking the time to post a review. :) We are very pleased that our software is saving you time and freeing you up to do your job and run your business - that's precisely what we created BigTime to do! Regarding your duplication of time, please do not hesitate to reach out to our Support team (support@bigtime.net) if this persists, as this is definitely not the norm for BigTime functionality. We'd be happy to help out and get this corrected. :) Feel free to reach out to us on the Customer Success Team as well. Thanks again, The BigTime Customer Success Team JM Joanna M. Business Manager Environmental Services Used the software for: Less than 6 months ### "New to Big Time" September 20, 2023 5.0 The implementation process was time consuming but thorough and we had plenty of assistance along the way. There are various way to learn the systems which is great for a team that may not be able to commit to learning at the same time. Pros Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements. Cons The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system. Switched from [Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) Wanted to have more features without having to add on full modules (each at an additional cost). We wanted to be able to create invoices within the system and in general more capabilities and options for integration. Review Source CW Carla W. Administrative Assistant Management Consulting Used the software for: 1-2 years ### "Great Experience" January 27, 2021 5.0 We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit that \[SENSITIVE CONTENT HIDDEN\] shared with us is being able to copy a project instead of having to create it from scratch. Thanks for the tip, \[SENSITIVE CONTENT HIDDEN\]!!! Pros Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from \[SENSITIVE CONTENT HIDDEN\]!!! Cons We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that \[SENSITIVE CONTENT HIDDEN\] will discuss this with us further. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing BigTime BigTime has more of the options that we need. Review Source Scott D. Head of Products and Services Computer Software Used the software for: Less than 6 months ### "Best thing my company ever did" September 16, 2021 5.0 Now that we have made the switch to BigTime, we have begun to realize how much time was wasted using spreadsheets, outdated time tracking software, a different project management tool for each project. We are saving time and endless headaches. Pros Prior to BigTime, my organization used a hodgepodge of systems to track time, track expenses, and invoice. Having all three of those in one spot has saved us 40+ man-hours a month. The customer service is also fantastic. Our implementation specialist, \[SENSITIVE CONTENT \] is very easy to work with and really knows his stuff. Cons Coming from a mess of different tools and consolidating into one simple, easy to use tool, it is really hard for me to say what can be improved at this point. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing BigTime The cost was a large driving factor, but simplicity was really the reason. Review Source MRM Mizanur Rahman M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Great tool for our business" March 20, 2023 5.0 My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated. Pros BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts. Cons The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited. Review Source MT Marek T. CEO Financial Services Used the software for: 6-12 months ### "BigTime Review by M.T." May 13, 2023 4.0 Overall, my experience with BigTime was positive. The platform's robust project management features provided me with the tools I needed to effectively plan and execute my projects. It helped me stay organized, track progress, and manage resources efficiently. While there was a learning curve associated with some advanced features, once I became familiar with the platform, it significantly improved my project management workflows. The availability of support resources and responsive customer service further enhanced my overall experience with BigTime. I would recommend it to others seeking a comprehensive project management solution. Pros One of the things I liked most about BigTime was its comprehensive project management features. It offered a wide range of tools and functionalities that allowed me to effectively plan, track, and manage my projects. The ability to set up project timelines, allocate resources, track time and expenses, and generate detailed reports all in one platform was incredibly convenient and efficient. It helped streamline my project workflows and improve overall productivity. Cons While I found BigTime to be a powerful project management solution, one thing I liked least was the learning curve associated with its advanced features. Some of the more complex functionalities required a bit of time and effort to fully grasp and utilize effectively. Although the platform provided helpful documentation and support resources, I felt that a more intuitive and user-friendly interface could have made the initial learning process smoother. Review Source VR Verified Reviewer Lead Software Test Automation Engineer Used the software for: 2+ years ### "At last we could prioritize our client support in proper way" July 29, 2018 4.0 It was a good quick option to organize our support team billing. Pros One of our projects is in support stage. Team of 15 people is still there on all lines of support. The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle. I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way. Cons I am unable to view most of reports on my mobile phone. Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app. Review Source SC Soncerie C. Office Manager Design Used the software for: 1-2 years ### "Big Time Switch from Timeslips after 20+Years" February 10, 2021 4.0 Pros It is bendable once you figure out exactly what you need it to do. Customer Support works with you to get to your end goal. I am particularly pleased with the ongoing support have received from \[SENSITIVE CONTENT HIDDEN\], who handles every support ticket with Support, Satisfaction and Complete Competence . Her knowledgebase is clearly an asset to her customers and what she is unsure of, she escalates and does not spin her or your wheels wasting time, which is a precious commodity in the World of REMOTE WORK Space. Cons Its inability to perform some task that I am used to which is to be expected in a switch form one system to the next. Reason for choosing BigTime Seemed as it it was a small company big on Customer Service and the Cost was decent for the product purchased. Switched from [Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/) Customer Service then Cost Review Source AC Abhinav C. Program Manager Telecommunications Used the software for: 6-12 months ### "Best Invoicing Software" November 30, 2022 4.0 Pros Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently. Cons Nothing as such, If it an have more customisable templates . Review Source JB Jonathan B. Architect & Engineer Architecture & Planning Used the software for: 6-12 months ### "Really Great Software for my day to day! " May 11, 2022 5.0 Pros As a startup architectural business, keeping track of billable time on jobs is of utmost importance. I just finished the implementation phase and I am extremely pleased with BigTime and the implementation staff. When making my decision to go with BigTime, I researched various companies. I found BigTime’s fee structure to be welcoming of startup businesses. Once we began the process of implementation, I realized that BigTIme is very robust and that I currently only need a small portion of what the software can do. My contact at BigTime was easy to work with and he let me lead the process and drill down to only what I need and exactly what I need. During one video call my contact invited a BigTime programmer to listen to what I was trying to accomplish. That step made all the difference and I am extremely grateful for the custom reports that were set up for me. It’s a good feeling to know that the fee structure and software capabilities of BigTime are all in place for me to grow my business. Thank you \[SENSITIVE CONTENT\] and BigTime! Cons Nothing to note yet. There might be something once I get farther in. Review Source Aaron D. Owner Used the software for: 1-2 years ### "Bigtime is a game changer for design budgeting, billing and project management" November 15, 2017 5.0 Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets. Pros This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny Cons 4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find. Review Source SG Sonia G. operations manager Architecture & Planning Used the software for: Less than 6 months ### "The training sessions have been paramount to my success with using the software. Brea rocks!" June 8, 2017 4.0 Ease of use with Quickbooks integrations and lots of customizations for staff Pros Straight forward navigation on all tabs makes all operations easy. I like that all of the administrator functions are kept fairly simple; there are a lot of great ways to customize almost everything, without being overwhelming to learn. Most customizations are nice since you really only need to set them up once, then make small tweaks until everything is just right. The software will be very easy to train new employees to use. I love that it links to Quickbooks; I have so much less leg work than my previous software when it comes to data entry. So far a fairly smooth transition from the previous software. Cons While there are a lot of ways to customize the appearance of pages for employees, the invoices are still fairly restrictive. I find it odd that I can't change little things like: justifications (Overall message stuck in the center of the page and I can't indent it lower), and the job name is right justified and continues long names to the next line mid word sometimes; the color or boldness of each text line (ex. I would like the job name bold or larger font and some lines to be in color). I know these changes can be made as a word doc, but then it won't change my template in Big Time.. Second, creating a report to my liking has been very challenging. I need a monthly report for each project manager with an individual detailed overview of each project every month. However, when I have tried to tailor existing reports or make my own I always get an error that my report can't be created. Third, our billing cycle falls mid month and it would be preferable if timesheets and billing could be broken up by custom billing cycle rather than monthly. It's hard to track the cycle with just a weekly timesheet view. It's a change we can work with, but it requires a lot of extra work for the admin to constantly filter in invoicing. Lastly, the character limit on job titles is painfully small. We have a hard time getting all crucial information to fit. It would help dramatically if the job info screen had a place to record the address of the job. Review Source Tammy C. Office manager and bookkeeper Architecture & Planning Used the software for: 2+ years ### "Bookkeeper" February 20, 2019 5.0 I am delighted with representative and the rest of the staff at BigTime they provide topnotch service! You definitely get your bang for your buck $$ with Bigtime. Pros The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is. Cons So many options it can become overwhelming. Review Source Response from BigTime Software February 21, 2019 Tammy, Thanks so much for leaving this wonderful review for us here at BigTime - we truly appreciate it! We are very pleased that you are finding our support staff knowledgeable and helpful - we work very hard to provide the best services and software in the business. If there is anything else we can do for you, please do not hesitate to reach out to us here at Customer Success. Thanks again! The BigTime Customer Success Team Hayward S. Deployment Consultant Computer Software Used the software for: 1-2 years ### "Okay to get the job done. " March 28, 2023 4.0 Pros relatively straightforward interface. Able to review and get approval on time. Decent mobile app. Cons UX could really use some work. definitely felt a bit outdated. I wish there was more I could do with reporting without needing integrations. Review Source CC Caryn C. Accountant Accounting Used the software for: Less than 6 months ### "Amazing Personalised service" June 2, 2021 5.0 Can't believe the exceptional personalised service, from the Sales team (\[SENSITIVE CONTENT HIDDEN\]) to our Success rep (\[SENSITIVE CONTENT HIDDEN\]). They have both bent over backwards to make sure we are happy Pros Loved the one on one training. I havent come across this from other software providers Cons We are in Australia, so support needs to happen either very early morning or late evening. Reason for choosing BigTime I was happy after the initial meeting with \[SENSITIVE CONTENT HIDDEN\] from Bigtime so I didnt pursue the other products. Review Source JG Jenna G. Office Manager Accounting Used the software for: 1-2 years ### "Bigtime" August 1, 2019 3.0 Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing. Pros I like that you are able to create your own engagements per client. Cons I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing BigTime They company told me it was an easy use. Review Source Response from BigTime Software August 5, 2019 Jenna, Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few: Knowledge Base Articles/Videos: http://kb.bigtime.net/using-bigtime/#invoicing http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/ http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/ Our Invoicing Webinar: https://youtu.be/yt2LrF9mRAk Schedule a Live Webinar here: https://www.bigtime.net/webinars/ Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing! Thanks again, The BigTime Customer Success Team JS John S. Principal Architecture & Planning Used the software for: Less than 6 months ### "Onboarding" November 12, 2020 4.0 Pros The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total. Cons Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating. Alternatives considered [Deltek Vantagepoint](https://www.capterra.com/p/225612/Vantagepoint/) Reason for choosing BigTime Initial Cost, ongoing training and costs to implement custom tools and reports, and implementation timeline was significantly higher in comparison. The smaller size of our company (20) was not a good fit as Deltek requires a full time person in addition to PM's/bookkeeping/accounting to manage. Switched from [Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/) Ajera is not intuitive for making regular changes to project schedules, staffing and resources. Reports are traditional and the entire platform is not HTML, very antiquated in how it operates. Review Source Gildas Douglas A. Assistant Computer & Network Security Used the software for: 6-12 months ### "Gestion du temps de projet " October 23, 2023 3.0 Pros Avec BigTime vous pouvez programmer et suivre l'évolution de vos plannings ou projets en un clic Elle est gratuit est aussi très facile à utiliser comme logiciel Cons Le seul problème que j'ai avec ce logiciel c'est lors des Envois de facture c'est trop complexe Review Source Similar Products Featured