# Page 2 | BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of BigTime ## Showing most helpful reviews Showing 26-50 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Sue W. Business Operations Manager Environmental Services Used the software for: 2+ years ### "Reliable Platform, Excellent Customer Service" July 23, 2025 4.0 Overall, our experience with BigTime has been positive. The software covers all the essentials we need for project tracking, budgeting, invoicing, timesheets, and expense management in one place. While there’s a bit of a learning curve, especially around some project management features, the platform is solid and reliable. What really stands out is the exceptional customer support—\[sensitive content hidden\] and the support team have been instrumental in helping us navigate challenges and get the most out of the software. For organizations looking for a comprehensive PSA solution with great support, BigTime is a strong choice. Pros What I like most about BigTime is the outstanding customer support. \[sensitive content hidden\] , our assigned Customer Success Manager, has been exceptional—responsive, knowledgeable, and genuinely invested in our success. Beyond that, the knowledge base is thorough and easy to navigate, and the online chat option provides quick, helpful responses when we need them. Overall, the level of customer support we’ve received has been phenomenal. Cons While BigTime offers great functionality, some project management features could be more intuitive. This is relatively minor compared to the overall value and excellent support we receive. Review Source LB Louis B. Vice-President Insurance Used the software for: 2+ years ### "Easy and Fast time entry" September 16, 2025 5.0 It is a huge improvement from what we were using before. It takes me about a quarter of the time it used to take me to enter my time with the previous system. Pros It is very easy to use BigTime. We have been using it for over 3 years at our company and it is much simpler and faster to complete our time entry by project. I especially like the weekly entry mode that looks like a simple table where I can easily spot a client, enter my time and comments within seconds. Cons By biggest concern with BigTime is not forgetting to submit it on a regular basis, it's so easy to use that it's always open and I do my entry as I go. Because of this, I have to remind myself not to submit my time once in a while. Review Source BM Bridgette M. Project Coordinator Architecture & Planning Used the software for: 1-2 years ### "Like using BigTime" January 21, 2026 5.0 It has been a straightforward and streamlined experience working in BigTime and I have had no major issues. Pros I like the easy user interface, and the fact that I can quickly select projects and phases. I also appreciate being able to reference past timesheets so I can see what I worked on in the past. Anytime I have had an issue their customer support has been helpful. Cons It would be more helpful (for me) if things were slightly more color coded, and I've seen other interfaces that show things to team members such as utilization rates, remaining money in budget (things which my team may choose to only share with project managers). Review Source Dan F. Solutions Engineer Market Research Used the software for: 6-12 months ### "BigTime review by developer employee" August 1, 2025 5.0 I use BigTime for a couple of needs. I enter my hours worked on different projects. It is easy to use the search tool to find projects to add to my time sheet. I can then easily enter hours worked. Also, I have used it to create and run reports to view my hours or the hours for my team. Pros BigTime is very dependable, quick, and easy to use. Employees can find projects, enter hours worked, create and view reports. It meets the needs of our company very well. Cons I actually do not have any cons for BigTime. It meets all of my needs. It consistently works well and quickly for me to enter hours worked on projects, or view reports to see hours for employees or teams. Switched from [Kantata](https://www.capterra.com/p/110832/kantata/) Did not like the functionality of some of the reporting Review Source VR Verified Reviewer Business Manager Information Technology and Services Used the software for: 2+ years ### "BigTime Review" May 20, 2025 5.0 BigTime has become an invaluable tool for our firm. It has significantly improved our ability to track employee time allocation across projects and tasks. The software's robust features allow us to effectively monitor project profitability, employee utilization, project timelines, and budget adherence. We also appreciate BigTime's commitment to continuous improvement through the regular addition of new and valuable features. Pros Easy time tracking, task management, track projects and profitability, continuos feature improvement. Cons I think there is still room for improvement for interface design, some features have an extra cost too. Review Source JO Joey O. Principal Architecture & Planning Used the software for: 1-2 years ### "BigTime is great!" May 22, 2025 5.0 Very successful overall! Takes some time to get integrated into all of the details, but worth it! \[sensitive content hidden\] and their implementation team was excellent! Pros Everything for business management all in one place! (Time tracking, invoicing, planning, etc). It is easy to use for management and team members alike! Cons Visuals/Graphics for reports is not as interesting as some other options we've used in the past. BigTime foresights add on has much better UI for the reports/metrics. Switched from [Monograph](https://www.capterra.com/p/178124/Monograph/) Ease of use issues, and couldn't get the data/information we wanted Review Source AS Aaron S. Graphic Designer Computer Software Used the software for: 6-12 months ### "A solid support for managing fast-moving creative projects" January 27, 2026 4.0 Pros In a creative environment where tasks can evolve quickly, the tool helps maintain a clear overview without weighing down the workflow. Cons The platform is intuitive enough to track hours, budgets, and project progress effectively. Once it’s properly set up, BigTime becomes a real asset for structuring work more efficiently. Review Source MJ Mason J. Senior Administrative Assistant Management Consulting Used the software for: 6-12 months ### "Made Invoicing Easier" January 5, 2026 5.0 Pros Made creating invoices much simpler. Allows partners to input their time spent with clients, which can then be used to generate an invoice and calculate billing. Cons Took a while to set up and get used to. Occasionally has bugs that impact usage, such as entering an expense and the page resetting before the expense was saved. Review Source VR Verified Reviewer Business process Engineer Computer Software Used the software for: 6-12 months ### "Easy to use with great features " July 17, 2025 4.0 Great to use until now. No complains. I have never had a chance to go for support team too. The downtime never hampers working hours. Pros The ease of use and friendly UI stands out. Navigations are self explanatory. The quick links are easy. Cons Its wait time when you submit a task. The wait time kills its features. Expenses tab can be more innovative. Review Source CS Caecilia S. Team Leader Education Management Used the software for: 1-2 years ### "Simple to Use but Lacked Flexibility" July 2, 2025 3.0 I liked BigTime fine. It’s easy to use and feels pretty intuitive. But it didn't have the necessary flexibility; my work involves a lot of different billing setups depending on the service, and BigTime didn’t really handle that well. Pros It was intuitive and easy to use overall, but unfortunately, it lacked the necessary flexibility for my needs. Review Source ED Elise D. Toxicologist Tobacco Used the software for: Less than 6 months ### "Easy and Fast" October 1, 2025 5.0 I found the program very easy to use. I really liked the ability to use dropdowns when entering project information during my time entries. Pros I use BigTime to enter all my hours worked on a project for a client as a contractor. BigTIme is easy to use to enter my time each day and keep track of total hours billed to projects. Cons I wish I could easily duplicate my time entered from previous weeks or months. When entering my time for each day, it becomes tedious when repeating myself. Review Source LG Lauren G. Business Analyst Financial Services Used the software for: 6-12 months ### "Bigtime is working great for our Firm" September 24, 2024 5.0 We just implemented Bigtime on February 1st, 2024. So far our experience has been great. Implementation was smooth and we received good support from our implementation manager, \[sensitive content hidden\]. Having been live for 6 months we are seeing the benefits and tweaking our setup and reports to get the best out of the product. Pros Customization of reports, ease of setting up projects and invoicing. Getting data out of the system for analysis and firm health is very accessible. Cons I really wish the Dashboards were more customizable. At this point they aren't giving us the snapshot we need for our firm. Alternatives considered [Kantata](https://www.capterra.com/p/110832/kantata/)[Moovila](https://www.capterra.com/p/165086/Moovila/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reason for choosing BigTime We put together a Focus group and demo'd 6 products. Looked at multiple areas. Checking boxes to see which could meet our needs the most. Bigtime came out on top as the system with the most matches to our unique firm needs. Switched from [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) We outgrew Autotask. Had to build too many work-arounds and management of system was cumbersome. Review Source JT Jennifer T. Partner Accounting Used the software for: 1-2 years ### "Robust system better suited for larger firms" December 23, 2024 3.0 For our very small firm it was not the right fit. Pros It was a robust system with alot of different features Cons The notification system did not work properly and the system required alot of setup. Review Source TB Tanya B. Office Administrator Design Used the software for: 2+ years ### "Big Time Software" August 15, 2024 5.0 Our firm is very happy with Big Time. We have been using the software for almost three years and it has evolved nicely into a very important tool in our daily use. We use it for project time tracking, budgeting, task management, and invoice prep and tracking - it meets a great need for us! Pros Big Time has been a terrific tool for our firm to track time on our projects. The software has been easy to learn and navigate. I have been able to create specific reports that best meet our tracking needs. We also use it for project management, budgeting, and invoice preparation and tracking. Cons I have nothing negative to say about Big Time. From customer support to online Knowledge Base, the answers to most questions can be found easily. The training and follow up support has been top notch. We are very happy with Big Time! Review Source RW Richard W. Senior Partner Accounting Used the software for: 2+ years ### "Bigtime. Don't leave home without it. " August 28, 2024 5.0 We have been SO very impressed with the quality of the Bigtime product. I cannot imagine operating our CPA practice without it. Our bottomline has improved through the use of Bigtime. Pros Ease to use and ease of getting reports and valuable information from BigTime that we need to make timely business decisions. Cons I have no Cons. We have not done very good on integrating Bigtime with Quickbooks but that is more of a Con for our Accounting team and not a reflection on the Bigtime product Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Prior product was inefficient and not accurate Review Source MG Melisande G. Controller Civil Engineering Used the software for: 1-2 years ### "BigTime BigSmile" September 24, 2024 5.0 No complaints. There will be issues with every software program, especially when using in conjunction with another software program. Pros The efficient time tracking & synching with the accounting software to run billing. The interface is user friendly & everybody in the office can enter time & track project status. Cons The synch agent is not always reliable. Review Source Elizabeth W. Director Consumer Services Used the software for: 1-2 years ### "Clunky government software " January 7, 2026 4.0 I feel like this is a legacy government contractor software that people have to use because it has certain features that others don’t, but it’s very clunky and clumsy Pros The app on the phone is a big improvement, I still find the views totally confusing, especially for running reports or getting to project details. It feels like it’s been weirdly customized. Cons It’s very hard to find certain views and screens when you want to report on projects and look up time. The most useful screen put often buried behind eight or nine different steps to get there. Switched from [SpringAhead](https://www.capterra.com/p/85050/SpringAhead/) Capabilities for project budgeting for USG contracts Review Source RK Rahul K. Physcian Assistant Hospital & Health Care Used the software for: 2+ years ### "Review of BigTime" July 14, 2024 5.0 Pros BigTime has a wide range of resources that are useful for the different types of healthcare projects we are exposed to. Reporting, expense entries, billing invoices are some of the relevant options that make it appealable for users. Cons Some reports are hard to customize. It may require someone who is technically sound to incorporate it within the platform for regular use. Review Source VR Verified Reviewer Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Big time review " June 15, 2024 5.0 Pros \- Easy to track your report and to manage. Cons \- You can't update your own report easy. Review Source BA Betty A. Administrator Environmental Services Used the software for: 2+ years ### "BigTime is great for consultants working in a remote office environment." May 10, 2023 4.0 I haven't worked with other programs, but overall my experience with BigTime has been very good. Pros BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with \[sensitive content hidden\] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call. Cons There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues. Review Source Charles J W. Account Manager Construction Used the software for: 2+ years ### "Excellent PSA tool, offers good return on investment." August 8, 2023 5.0 BigTime spares our admin and bookkeeping division a part of time, we already recorded time in Quickbooks, which was all entered by hand. With BigTime, representatives log their time, and with many buttons, we are able send all the information from our employees' timesheets to Quickbooks for finance. We collaborate with other firms on our contracts, we utilize this as a asset and monetary venture administration apparatus for all contracts. We utilize it for all time following for our different ventures, the reporting segment is incredible - lots of standard reports accessible or we have the capacity to make our possess. Billing is additionally exceptionally simple, there are so numerous choices for how to bill that we are able utilize anything makes the foremost sense for us based on different subtleties, as well as for our clients. Cost following is additionally exceptionally straightforward and natural for our workers. Pros The ability to sync with Quickbooks is a significant selling factor for our firm; it has proved quite useful in checking data. We can also use the sync capability to create projects in Bigtime that are not yet in the billing stage and maintain them there until the project is awarded to us. The program that we now use for all-time tracking and billing is highly straightforward for both workers and contractors to use, as well as incredibly adaptable and versatile. Your support crew is wonderful; they are incredibly attentive and comprehensive, and they respond quickly to my inquiries; they have been a huge help to me in my varied support requirements. Cons The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue. Review Source RR Rhonda R. CPA Accounting Used the software for: Less than 6 months ### "Experience was rough in the beginning. It would be VALUABLE for onboarding to be completed by someo" November 6, 2017 4.0 full integration with our financial software - invaluable... there are many great software solutions out there that do what they do fantastically, however they lack full detailed integration with financial software... not Big Time! BigTime allows you to manage workflow and not miss deadlines. You can quickly reassign work, monitor deadlines, track phone calls/messages, assign tasks, view work in progress, allocate work, and also track all financial functions related to this work inside your financial software. No more having to track accounts receivable and client payments in two systems. After spending 8 months with 2 people trying and testing multiple practice management solutions, Big Time was the best and satisfied all of the "critical" requirements. Pros The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo Cons The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list. Review Source DD David D. Co-Founder & Partner Information Technology and Services Used the software for: 6-12 months ### "Solid Platform for Professional Services Organizations" August 5, 2019 5.0 Automating, improving, and reducing time and cost required to process weekly time and expense. Providing reporting and audit-ability across the entire process with a few button clicks vs having to sort through manual data collection templates. Pros Overall, we have been very happy with BigTime and its use in support of our field consultants. Our production implementation went smoothly and their staff provided helpful training and support to assist us with our launch. In addition, we have been very pleased with the configurability of the platform - just about every time we wanted to do something a certain way, for example how we wanted to display the form for our field's timesheet data entry, there was a way to configure the system to our liking. Also, we have been very impressed with the speed of the system and the design of the user interface. It's very responsive, easy to use, and everything is laid out intuitively. Also, the Reporting module is very comprehensive and it provides a way to pull data just about any which way one could want. BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance. Special thanks to both CSRs for their support with our implementation. Cons We have no outstanding support tickets currently and we have only seen a few small glitches but once we bring them to the vendors attention there is usually a way to correct it or some type of acceptable workaround. As far as suggested areas we think they can improve upon, one would be having the ability to set up to send specific invoices to multiple customer contacts on the To: line. Another area for improvement is sometimes the bill rate isn’t pulled into the invoicing module consistently so we have to re-enter all the rates in that particular project code. As far as platform enhancements to make BigTime even better, we have suggested the ability to enhance the Allocations module so a manager can forecast a resource across multiple projects within the same or multiple accounts from the same screen/grid. Today this must be done via clicking into each project in the Project List section which is time consuming and a little clunky. This would be huge for us since we have a number of consultants who work on multiple projects across a given week/month/etc. Another enhancement would be to provide easy-to-pull reports that show a consultants profitability (revenue generated minus cost) across a given date range. This is not currently doable with the platform, but all the data is there since the system maintains both bill rate and cost-level information. We are hoping these items make their way onto the product roadmap here in the relative near future. Review Source Response from BigTime Software August 8, 2019 David, First of all, thanks so much for posting this extensive review for us here at BigTime. It is most appreciated and valuable to get specific feedback from our users. We are pleased that you're finding the platform responsive and flexible enough to meet your needs and we are very pleased that both Jeff and Kevin have provided excellent support to you. Please do reach out to us here at Customer Success if we can be of further assistance in any way - we are always happy to help. Thanks again, The BigTime Customer Success Team Denise W. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Easy entry of time and expenses using Bigtime" November 29, 2022 4.0 Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone. Pros BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date. Cons The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/) We log time worked, manage client engagements, keep tabs on contact details, and generate invoices using this tool. As I began my hunt for a practice management solution, I knew I needed something that would sync with Quickbooks desktop and allow me to keep track of both time and projects while also keeping tabs on clients. I found very few programs that met all my needs, and this was one of them. Review Source Jean P. Executive Assistant Marketing and Advertising Used the software for: Less than 6 months ### "Accounts Receivable/Accounting Manager BigTime Review (Not project management)" March 10, 2021 5.0 The training was really amazing. And the capabilities made it well worth the switch from Productive. Pros The customization and the ability to track just about anything you want for project management, profitability and invoicing. And the integration with Quickbooks. Cons I wish more fields were customizable. The handful that they allow you to rename are great, but more would be better! I wish there was a 45 day training session to ask questions that arise after using for a bit. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Adobe Express](https://www.capterra.com/p/174232/adobe-express/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing BigTime I was not part of the research that was done. I was given the final choice to test and work with the sale rep to ensure that it performed the way we needed it to. If I was not happy we would have gone back to the drawing board. But, I know one of our main objectives is to track project profitability and this is so far doing what we needed it to do. Switched from [Productive](https://www.capterra.com/p/169710/Productive/) Productive was very limited, and the budgeting side was terribly difficult to navigate especially with our high volume of monthly retainers Review Source Similar Products Featured