# BigTime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BigTime the right Time Tracking solution for you? Explore 658 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131076/BigTime/reviews --- BigTime 4.6 (658) [View alternatives](https://www.capterra.com/p/131076/BigTime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BigTime Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews Comprehensive time management tools 95% positive reviews out of 59 Most reviewers appreciate accurate, customizable time tracking that simplifies logging, reporting, and project monitoring. Tanya B Office Administrator, 2 - 10 employees. "Big Time has been a terrific tool for our firm to track time on our projects. " Occasional glitches and errors 52% negative reviews out of 79 Some reviewers report intermittent bugs, syncing problems, and workflow disruptions that require extra troubleshooting. Charles W Account Manager, 51 - 200 employees. "The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue." Simple and intuitive interface 95% positive reviews out of 59 Most reviewers find the software straightforward, easy to learn, and convenient for daily business operations. Limited suitability for all needs 40% negative reviews out of 52 Some reviewers indicate the software's restrictions, naming limits, and setup demands may not suit every business. Responsive real-time support options 95% positive reviews out of 22 Most reviewers describe live chat support as fast, knowledgeable, and readily available for immediate assistance. Georgios F Engineer, 1,001 - 5,000 employees. "The 24/7 chat support is very helpful and gently and they can answer to all of our queries." ## Showing most helpful reviews Showing 1-25 of 658 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Louisa C. Customer Success Manager Retail Used the software for: Less than 6 months ### "BigTime made my 200% more efficient, and their work lives much better!" August 31, 2024 5.0 BigTime surpassed our team's expectations. With so many competing demands from our vendors which we manage, it is hard to make sure everything you do, especially recurring tasks, is efficient and not a time-suck Pros Simple to use, huge value for price, highly rated within team Cons Had some issues enrolling / on-boarding some colleagues, with slow customer service response Switched from [Clockify](https://www.capterra.com/p/169607/Clockify/) BigTime had better value proposition of being able to look at time management overarching team-wise in order to make effective change Review Source Courtney S. System Administrator Information Technology and Services Used the software for: 1-2 years ### "BigTime streamlines our projects efficiently" November 13, 2023 4.0 BigTime's live chat feature is fantastic because of how quickly you can get a response. The interface is quite simple to use. When I need to submit my timesheet, I always turn to BigTime, and I've never had any trouble with it locking up on me or taking too long to load or reload the website. Pros BigTime makes keeping track of time and money very easy.It provides smooth interaction with QuickBooks Online.With BigTime, it's easy to organize your day and keep track of your projects. Cons The developer has adopted the idea that fixing all known operational faults will boost business productivity and open the door to future modifications. Switched from [Paymo](https://www.capterra.com/p/137033/Paymo/)[BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) BigTime's ability to integrate with QuickBooks makes it a breeze for us to enter payments to our suppliers there. Super simple, fast, and useful. Review Source EJ Eric J. SVP Utilities Used the software for: 1-2 years ### "BT for Android Users Support Sucks" December 16, 2024 1.0 Basically, as a high-end Android user (Fold 5 1 TB), it sucks. My partners which are I-guys have no problem with the upgraded app unlike me. Through emails I was "told" that it works fine on a Galaxy S23 if memory serves correctly. So, I dug up a retired Note 20 which does not work either. I have asked, of course via delayed email correspondence since communication with real people cannot be accomplished with this group, if some type of "remote in" to my phone could be done to troubleshoot. Nope. Pros It is good for people on the road frequently to capture time and expenses real time. H Cons It seems to cater to IPhone users for mobile application. As an Android user (Fold 5), the upgrade app does not work. After months of back and forth via emails no solution reached. There is no in-person telephone support to obtain a solution. Review Source Maddie B. Game Developer Computer Games Used the software for: 1-2 years ### "Both the interface and the customer service are excellent" September 6, 2023 4.0 Through the BigTime Wallet, sending and receiving invoices is a breeze. BigTime has improved the speed with which we are paid. The fact that it integrates with Quickbooks makes billing a breeze. Using BigTime wallet, you can get paid much more quickly. Pros It's simple to use, and the help desk service is excellent. Brittany U. and I got on a Zoom session to discuss the problem, and we were able to address it quickly. You can count on an immediate response from the support team, or at least a prompt reply. Cons Until the features are explained in greater detail, they may be difficult to use. Is there a way to add files or links to external files to a project? Not yet, at least. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Sending bills via email has been giving me trouble recently. I've been getting guidance from Tyler Gubser who has been assisting me with them, as well as with learning how to initiate client setup. He has taught me the ropes of invoice drafting. Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 1-2 years ### "BigTime helps with expense and project management" September 22, 2023 4.0 We are using BigTime to handle our expenses and our projects. We've been having some money problems, and our finance department had been using Divvy before they found BigTime. While Divvy did provide us with a bird's-eye view of our spending, BigTime provided us with a glimpse as well as other, more in-depth insights into our expense management challenges. Pros You'll be able to teach your coworkers how to use BigTime in no time at all thanks to its straightforward design and user-friendliness. In addition, they sent us materials that taught us how to use the program. Cons It's possible to spend a lot of money on BigTime. Since the plan we could afford for BigTime didn't include most of the capabilities we required, we had to cancel certain low-priority projects in order to use BigTime to its full potential. Switched from [Avaza](https://www.capterra.com/p/136096/Avaza/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Because Bigtime provides the specifics of each entry, we can easily keep track of the time we've spent on each engagement. We've been using Bigtime for over a decade since it's flexible and the support team is great. Review Source SK SAnthosh K. ACCOUNTANT Information Technology and Services Used the software for: 6-12 months ### "Big time boosts productivity,gets the job done" April 11, 2025 4.0 Big time is a user friendly software while invoicing and tracking of consultants working hours it is very useful rather than manual tracking, i feel like it should get upgrade at few segments like interface,and invoice templates.....etc. Pros I like most about Big time is Time tracking, billing,budget,expense tracking,integration with other tools. Cons mobile access,interface is outdated,steep learning curves,limited invoice templates Review Source IC Isaiah C. IT Lead Accounting Used the software for: 2+ years ### "BigTime is the best!" March 19, 2025 5.0 Working with BigTime has been great and I am looking forward to continue our partnership. Pros BigTime's features make it super easy to track budget to actuals and get vital reports out to managers. Additionally, their customer service is great! Cons Once in a blue moon, I encounter bugs in the system. However, none large enough to impede on my firm's workflow. Review Source ZP Zina P. Business Coordinator Architecture & Planning Used the software for: 1-2 years ### "Big Time Review" May 23, 2025 4.0 Overall Big Time has helped accomplish our invoicing, reporting, evaluate, utilization and billing requirements day to day. Pros Big Time is very intuitive and easy to navigate. I use the Invoicing module and it has been helpful for me. I like that it is reliable and we seldom experience downtime. Cons Although there is not a lot of issues happening with invoice processing, when it does experience an issue, the resolution takes a long time. Worst sometimes we just have to work around it because it can't be solved. Review Source VR Verified Reviewer Business process Engineer Computer Software Used the software for: 6-12 months ### "Easy to use with great features " July 17, 2025 4.0 Great to use until now. No complains. I have never had a chance to go for support team too. The downtime never hampers working hours. Pros The ease of use and friendly UI stands out. Navigations are self explanatory. The quick links are easy. Cons Its wait time when you submit a task. The wait time kills its features. Expenses tab can be more innovative. Review Source JD Jesse D. Co-Founder Media Production Used the software for: 6-12 months ### "Mega Cloud PM, EMPSA, and Tasks Management with BigTime " January 16, 2025 5.0 Provision of mega cloud documentation, PM, task and team management. Besides, robust EMPSA services among other services. Pros Online billing and subscription service, proofing and adding due dates on projects and Tasks. Reliable and efficient EMPSA, online PM, and Exclusive QuickBooks integration. Cons Nothing to raise in this section, it has it all we needed. Review Source JM Joanna M. Business Manager Environmental Services Used the software for: Less than 6 months ### "New to Big Time" September 20, 2023 5.0 The implementation process was time consuming but thorough and we had plenty of assistance along the way. There are various way to learn the systems which is great for a team that may not be able to commit to learning at the same time. Pros Big Time is so easy to use for time entry, project tracking and reporting. The capabilities of the system are very impressive and the team is committed to continuing to product enhancements. Cons The amount of time required to get through the data conversion preparation, reviewing data, training and learning to setup the system. Switched from [Replicon Time Tracking](https://www.capterra.com/p/5782/Replicon-TimeBill/) Wanted to have more features without having to add on full modules (each at an additional cost). We wanted to be able to create invoices within the system and in general more capabilities and options for integration. Review Source SK Shane K. Administrative Manager Civil Engineering Used the software for: Less than 6 months ### "Project Management Software +" December 29, 2020 4.0 Overall, we have had a very positive experience working with the BigTime team, and the software itself. All of our questions and concerns have been addressed as quickly as they arose. Pros BigTime is incredibly inexpensive and easy to get into compared to competing software. If you have a dedicated team, you could be implemented in as little as a month. The customer support has also been superb. I have really enjoyed working with the sales and implementation mangers. We decided on BigTime because we needed a Project Management software, and ended up with a slew of other features that has allowed us to cut out some other software subscriptions such as time tracking software. Cons The only thing I can say we really dislike about BigTime is not having a "clock-in, clock-out" function. Meaning the software does not record the time of day you start and end. Overall, the time tracking portion does not seem as detailed as Tsheets, our previous time tracking software. Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Deskera ERP](https://www.capterra.com/p/10006773/Deskera-ERP/) Reason for choosing BigTime Mostly the cost and implementation timeline (and it had all of the features we were looking for of course). We knew if this was a product we weren't happy with, we could just switch after a year and not lose out on too much money spent on implementation. You can even pay month to month so there is essentially no commitment. Review Source CS Carlos S. Office Assistant Security and Investigations Used the software for: 1-2 years ### "Big Time Upgrade Project" November 7, 2024 5.0 The use of Bigtime adding jobs and preparing the info to add Professional Times and expenses is very fluent and let you to determine the invoice to our client. Pros It is easy and flexible in many of the task Cons I'm using an old version and the upgrade is going to be a hard Time. Review Source JR Jennifer R. Admin Assistant Accounting Used the software for: Less than 6 months ### "Admin Assistant " August 14, 2024 5.0 I am very happy with Big Time and your customer service. Pros I like how intuitive BT is and I like the invoicing system. Cons I would very much like to be able to cap invoices to budgets and to not be able to automate invoices that are over the budget in the system. Review Source Charles J W. Account Manager Construction Used the software for: 2+ years ### "Excellent PSA tool, offers good return on investment." August 8, 2023 5.0 BigTime spares our admin and bookkeeping division a part of time, we already recorded time in Quickbooks, which was all entered by hand. With BigTime, representatives log their time, and with many buttons, we are able send all the information from our employees' timesheets to Quickbooks for finance. We collaborate with other firms on our contracts, we utilize this as a asset and monetary venture administration apparatus for all contracts. We utilize it for all time following for our different ventures, the reporting segment is incredible - lots of standard reports accessible or we have the capacity to make our possess. Billing is additionally exceptionally simple, there are so numerous choices for how to bill that we are able utilize anything makes the foremost sense for us based on different subtleties, as well as for our clients. Cost following is additionally exceptionally straightforward and natural for our workers. Pros The ability to sync with Quickbooks is a significant selling factor for our firm; it has proved quite useful in checking data. We can also use the sync capability to create projects in Bigtime that are not yet in the billing stage and maintain them there until the project is awarded to us. The program that we now use for all-time tracking and billing is highly straightforward for both workers and contractors to use, as well as incredibly adaptable and versatile. Your support crew is wonderful; they are incredibly attentive and comprehensive, and they respond quickly to my inquiries; they have been a huge help to me in my varied support requirements. Cons The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue. Review Source RR Rhonda R. CPA Accounting Used the software for: Less than 6 months ### "Experience was rough in the beginning. It would be VALUABLE for onboarding to be completed by someo" November 6, 2017 4.0 full integration with our financial software - invaluable... there are many great software solutions out there that do what they do fantastically, however they lack full detailed integration with financial software... not Big Time! BigTime allows you to manage workflow and not miss deadlines. You can quickly reassign work, monitor deadlines, track phone calls/messages, assign tasks, view work in progress, allocate work, and also track all financial functions related to this work inside your financial software. No more having to track accounts receivable and client payments in two systems. After spending 8 months with 2 people trying and testing multiple practice management solutions, Big Time was the best and satisfied all of the "critical" requirements. Pros The ability to communicate in detail with QBD and QBO. FYI to all who job cost... You CANNOT job cost in QBO. It is not a limitation of BigTime, it is a limitation of QBO. Which is what i mean by my partial experience answer above... (allow more text there).. if onboarding is completed with a premeeting checklist about the firms existing workflow and time management and by someone intimately familiar with the industry that is using BigTime the cons below could be addressed upfront. The team at BigTime were difficult to get a hold of but once they were aware they worked like crazy to get us setup and working in the time frame we had. We moved our QBO file back to QBD (we had to do the testing on our own because the team at BT didn't know why job costing wasn't working in QBO) Once we moved back to QBD the job costing, invoicing, payroll work like a charm inside QBD. Hands down, it is the best integration with QBD of any practice management software out there... We had 2 people who spent 8 months testing many software solutions... most were lacking at least 1 "critical" requirement... Big Time was not. As we become aware and work through things like "terminology" we are becoming more and more confident in the workflow and keeping track of what is due when and who has what and what state the work is in. This is key as we go into tax season but also something we cannot live without on a day to day basis as 95% of our work is recurring on various time schedules. Thank yo Cons The wide range of terminology used in the software is confusing and causes errors to be made during implementation. Examples: Start Date and End Date... without these terms being defined you would think that start date is the day the work should begin and that End Date is the DUE DATE. Not so within Big Time. For recurring tasks, Start Date means Due Date in Big Time language. Another example: Completed vs Archived. Completed in most software solutions means that the job is finished or done; and archived means done and sent to storage with no recurrence nor future work is expected. In Big Time the term Archive means Completed or Finished or Done and removes the task from the workflow list and generates the next task in the reccurence. In BigTime the term Completed means something different... still unsure what it means because even when you update a task/project status to "completed" the task remains on the workflow list. Review Source Denise T. Finance Manager Used the software for: 2+ years ### "We use BigTime for Professional Services Automation. It is great for our multilevel company. " April 15, 2018 5.0 Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless. Pros BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly. Cons the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client. Review Source Response from BigTime Software April 17, 2018 Denise, Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen! We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at success@bigtime.net. Thanks again! The BigTime Customer Success Team Scott S. Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Flexible Project SetUp and QBO Integration" July 30, 2019 5.0 Pros We support many different kinds of projects and contracts. We have T&M, Fixed Fee, Recurring and some Fixed Fee with a T&M Element. We like BigTime because it is easy to set up a project with tasks (line items) that match our contracting terms. Also, it is possible to set Cost and Bill rates at the Company, Project or even Task Level. This kind of flexibility makes it easy for us to produce invoices that match our contract setup. We also needed something with fairly tight QuickBooks Online integration. BigTime deliveres here also. Lastly, the reporting facility in BigTime is very usuable. Cons There is not really anything that I find I don't like. From time to time, I have a feature request for the BigTime team. They communicate very well regarding their roadmap. Review Source Response from BigTime Software August 1, 2019 Scott, We are so very thankful for your review - we really thank you for taking the time to post it. :) We are very happy that you're finding BigTime's flexible invoicing system able to provide what you need when it comes time to send your customers the bill. Also, we love that we can make it easy for you to setup your diverse projects with all their various bill rate structures and unique needs. The fact that you are utilizing our Quickbooks integration as well and it's working for your business, well, that's just icing on the cake! Please do reach out to us and let us know if there is any way that we can be of further assistance to you. Thanks again! The BigTime Customer Success Team MRM Mizanur Rahman M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Great tool for our business" March 20, 2023 5.0 My workload in budgeting and invoicing projects has been reduced significantly with the help of BigTime. It allows me to focus more on my technical expertise in managing projects. Really appreciated. Pros BigTime offers a comprehensive set of features for our business, including time tracking, project management, expense tracking, billing and invoicing, and reporting and analytics. They provide excellent customer support, with a dedicated team of experts. Cons The mobile app version of BigTime has fewer features than the desktop version. They have a lot of integration but customization options for reports are limited. Review Source VR Verified Reviewer Lead Software Test Automation Engineer Used the software for: 2+ years ### "At last we could prioritize our client support in proper way" July 29, 2018 4.0 It was a good quick option to organize our support team billing. Pros One of our projects is in support stage. Team of 15 people is still there on all lines of support. The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle. I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way. Cons I am unable to view most of reports on my mobile phone. Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app. Review Source AC Abhinav C. Program Manager Telecommunications Used the software for: 6-12 months ### "Best Invoicing Software" November 30, 2022 4.0 Pros Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently. Cons Nothing as such, If it an have more customisable templates . Review Source Aaron D. Owner Used the software for: 1-2 years ### "Bigtime is a game changer for design budgeting, billing and project management" November 15, 2017 5.0 Managing our time and invoicing more efficiently and put it into a functioning system and process rather than just using spreadsheets. Pros This software has really made it possible to track everything in one place and it can easily be customized to fit your type of business and how you operate. The customer service is second to none. The initial training is top notch and they can walk you through everything to help you get set up. They are quick to respond and get you through every problem you encounter along the way. Worth every penny Cons 4 stars for "ease of use" is because of the flexibility to handle numerous types of companies the amount of options can be overwhelming but once it's set up correctly and can comprehend the work flow for your company it gets easier to manage changes and additions to your system. Some of the important functions in the system are often small text links hidden at the bottom of the screen and are hard to find especially if you're not used to navigating the system. It would be great if they update these to buttons on the screen in a place that is easier to find. Review Source Tammy C. Office manager and bookkeeper Architecture & Planning Used the software for: 2+ years ### "Bookkeeper" February 20, 2019 5.0 I am delighted with representative and the rest of the staff at BigTime they provide topnotch service! You definitely get your bang for your buck $$ with Bigtime. Pros The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is. Cons So many options it can become overwhelming. Review Source Response from BigTime Software February 21, 2019 Tammy, Thanks so much for leaving this wonderful review for us here at BigTime - we truly appreciate it! We are very pleased that you are finding our support staff knowledgeable and helpful - we work very hard to provide the best services and software in the business. If there is anything else we can do for you, please do not hesitate to reach out to us here at Customer Success. Thanks again! The BigTime Customer Success Team CC Caryn C. Accountant Accounting Used the software for: Less than 6 months ### "Amazing Personalised service" June 2, 2021 5.0 Can't believe the exceptional personalised service, from the Sales team (\[SENSITIVE CONTENT HIDDEN\]) to our Success rep (\[SENSITIVE CONTENT HIDDEN\]). They have both bent over backwards to make sure we are happy Pros Loved the one on one training. I havent come across this from other software providers Cons We are in Australia, so support needs to happen either very early morning or late evening. Reason for choosing BigTime I was happy after the initial meeting with \[SENSITIVE CONTENT HIDDEN\] from Bigtime so I didnt pursue the other products. Review Source JG Jenna G. Office Manager Accounting Used the software for: 1-2 years ### "Bigtime" August 1, 2019 3.0 Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing. Pros I like that you are able to create your own engagements per client. Cons I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing BigTime They company told me it was an easy use. Review Source Response from BigTime Software August 5, 2019 Jenna, Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few: Knowledge Base Articles/Videos: http://kb.bigtime.net/using-bigtime/#invoicing http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/ http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/ Our Invoicing Webinar: https://youtu.be/yt2LrF9mRAk Schedule a Live Webinar here: https://www.bigtime.net/webinars/ Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing! Thanks again, The BigTime Customer Success Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.