# ZENOTI Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is ZENOTI the right Medical Spa solution for you? Explore 1259 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131057/ZENOTI/reviews

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ZENOTI

4.4 (1259)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated May 21st, 2026

# Reviews of ZENOTI

Ease of use

4.3

Customer Service

4.6

## Pros and Cons in Reviews

DO

David O

General ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“Zenoti also plays a key role in supporting compliance and protecting the business by maintaining proper documentation, digital records, and secure client data management.“

April 18, 2026

Caitlin Q

OwnerHospitality, 11 - 50 employeesUsed the software for: 6-12 months.

“Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere.“

January 27, 2026

JF

Jeannine F

Owner, Nurse PractitionerMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months.

“The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system.“

April 11, 2026

DO

David O

General ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“One of the few drawbacks of Zenoti is that some tasks or setups can require multiple steps to complete correctly, which can make the process feel a bit complex at times.“

April 18, 2026

JB

Jonathan B

DirectorMedical Practice, 2 - 10 employeesUsed the software for: Less than 6 months.

“We recently transitioned from Square to Zenoti, as our medispa required a more robust and comprehensive platform to support our growing needs. While the transition to a system as powerful as Zenoti can be complex, our experience was made significantly smoother thanks to Puru.“

June 25, 2025

Kelsea R

OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years.

“Their guides are outdated, showing features and settings that no longer exist, which makes an already complicated system even more frustrating.“

April 14, 2026

DO

David O

General ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“Zenoti is a comprehensive, all-in-one software solution designed to support the full operational needs of a medical spa.“

April 18, 2026

pN

patricia N

OwnerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“I feel like the ability to search for educational videos I need in the platform is not easy for example I wanted to search add-ons when I typed it in the search bar nothing came up.“

May 22, 2025

## Showing most helpful reviews

Showing 1-25 of 1259 Reviews

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Frequency of Use

Tory C. M.  
Co-Founder - Managing Director  
Medical Practice  
Used the software for: Less than 6 months

### "Great support team."

February 27, 2026

5.0

Overall, a strong platform that supports a professional, scalable practice. There’s a learning curve, but it works very well once set up.

Pros

Very comprehensive and designed well for medical aesthetics. Online booking, EMR, memberships, and packages are all integrated and create a seamless patient experience.

Cons

Setup is time-consuming, and some settings are difficult to find or configure. Not the most intuitive but the support team is great

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

The customer experience functionality is much better.

Review Source

BB

Brady B.  
Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Absolutely Worth The Switch"

September 11, 2025

5.0

Absolutely worth the switch. We opted for a full migration package and the team was super helpful. There is no way I would be doing all of this myself. Our staff is enjoying the platform and learning as we go! Some quirks here and there but there has yet to be a platform that handles our offerings as cohesively as .

Pros

We have loved that it is completely customizable. It is very feature heavy, and considerations have been given to almost every scenario due to the multiple clients on the platform and time in business. Much has already been thought through and there are solutions for 99% of what I needed in my business. I love the way we can categorize services into primary & secondary types for public display on our booking link. This helps new and existing clients find our services with ease. There are some pretty simple things that they offer that I didn't get with my old platform that I am loving. Electronic & redeemable gift cards online. A referral program with each client having an auto-generated unique code to share. Prompting for tips on select services with a provider but withholding on others. Multiple & automated waivers/forms based on appointment type. etc. Like I mentioned, these are all pretty standard but were features that were missing on my old platform. The migration of all my data, including payment tokens, forms, etc. was pretty impressive also. We have a ton of data, and I believe we will get it all to transfer. Having a dedicated account manager and migration specialist was crucial and they did a great job for us! Thanks \[sensitive content hidden\]! Also, the platform has a little AI bot chat feature that is actually pretty solid.

Cons

At first, the quantity of features was a bit overwhelming. There are just so many things you can do and its easy to get lost in the sauce early on. That slowly resolves itself overtime and becomes more of a perk than a hinderance. I also wish that they had a direct phone line for their support team. Maybe they do but so far I have been chatting through the AI bot, then if I don't find an answer, it will give an option to connect to an agent, but it usually isn't very fast that someone connects. Once they do, they have been helpful with screenshots and have even sent links for a video call when needed.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)[Motion](https://www.capterra.com/p/214264/Motion/)

Reason for choosing ZENOTI

It was the most robust that had solutions for all of our unique offerings, member perks, EMR needs, photo needs, etc.

Switched from

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

Glofox was not robust enough for our needs.

Review Source

EB

Erika B.  
Massage Therapist  
Alternative Medicine  
Used the software for: Less than 6 months

### "Zenoti seems to talk the talk but doesn't actually walk the walk. "

October 18, 2025

3.0

Overall it seems like "should" be a great platform. It has tons of bells and whistles that would make it an ideal platform and I'm sure it has far more capability beyond the pretty basic level of use that my role utilizes it for. However, I personally would be a bit hesitant to recommend it and would likely not use it myself if I ran a full service spa. With as glitchy and unpredictable even the basic functions seem to be I would be nervous to even try utilizing some of the more complex features.

Pros

I've used for a couple months at the spa where I work. It's nice to be able to use the desktop version when at work and still be able to see my client schedule and client forms on the mobile app from home. There are also a lot of features that make it clear and easy to use, and to customize different codes or icons so that with just a quick glance I can see if I client is new, is an existing member, and some of the specifics for their service booking.

Cons

There seems to be some issues with integration between the desktop version and the mobile version. When at the spa on the desktop which is hard wired to internal servers within the location, on sporadically for random clients I'm not able to load the profile information, yet for the same client/appointent I am able to open it from a mobile device that is on the same server wifi. The GM has reviewed all of the permission settings as well as contacted our customer support and there doesn't seem to be a consistent reason or "fix". Additionally the mobile app is really glitchy both from my home wifi and on the spa wifi connection. The screen windows sometimes come up out of view, for example when opening my client schedule for the day only 1/4 of the schedule "window" is viewable to the far right of my screen and the rest is cut off with no ability to scroll or swipe over. Usually after I switch calendar/schedule layout views a couple times then it will come up like it's supposed to. Also, the mobile app takes a really long time to process when trying to open client profiles and forms which is very frustrating when on a tight client schedule.

Review Source

Response from Soham Inc dba Zenoti

November 3, 2025

Hi Erika, thank you for taking the time to leave a review. We regret to hear of the difficulties you’ve faced while using our software and would like the opportunity to provide a solution to these issues. We ask that you please reach out to us at customerengagement@zenoti.com and provide your business name. Once we have additional details, our team will be able to take the appropriate steps ensure your concerns are addressed. Thank you.

LC

Lynn C.  
Director  
Consumer Services  
Used the software for: Less than 6 months

### "Zenoti system "

March 18, 2026

4.0

Overall, wonderful. I had a great onboarding team who listened to all my needs and wants as well as training.

Pros

Appointment management, support, and all systems in one place. The onboarding team was very attentive, friendly staff who worked hard to make my transition easier

Cons

Multi-functionality, yes, it is great to have multiple ways to do things, but it can be confusing when you start out.

Alternatives considered

[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)

Reason for choosing ZENOTI

had more features overall integrated that would better support the business

Switched from

[SalonBiz](https://www.capterra.com/p/9175/SalonBiz/)

had more features overall that would better support the business

Review Source

KO

Kim O.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti For the Win"

September 23, 2025

5.0

"Our overall experience with has been positive. As with any robust software platform, there’s a learning curve—especially when first getting started or implementing new features. At times, the system can feel a bit overwhelming or unintuitive, which made onboarding a bit challenging. That said, the quality of customer support has made all the difference. \[sensitive content hidden\], in particular, has been incredibly helpful, patient, and knowledgeable. He’s made it much easier to troubleshoot issues, understand the platform, and feel confident using it. We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions.

Pros

"What we like most about is how seamlessly it supports our patient experience—from customizable online forms to robust patient management tools. The platform is intuitive and easy to navigate, which makes daily operations much more efficient. Customer support has also been exceptional; any time we’ve had questions or needed help, the team (especially \[sensitive content hidden\]) has been quick to respond and incredibly helpful. Overall, Zenoti has made it easier to stay organized, deliver consistent service, and keep both our team and clients happy.

Cons

Learning a new software was challenging at times, especially when navigating unfamiliar features or workflows. However, \[sensitive content hidden\], in particular, has been incredibly helpful and patient, making the process of resolving issues and understanding the system much smoother and less overwhelming.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing ZENOTI

It was a more robust platform and the online forms were what we needed

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

We needed a platform that used electronic health records.

Review Source

SC

SAMANTHA C.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Excellent data, onboarding takes effort"

December 30, 2025

5.0

Overall, our experience has been good. The system was challenging to adjust to in the beginning, but once we learned it, it became more manageable. The data analysis and reporting are a major benefit, and it’s helped us run the business with more insight and structure. \[sensitive content hidden\] has been great with the onboarding process

Pros

has strong reporting and data analysis tools that make it easier to track performance, sales trends, and team/service metrics. Once set up, it helps us make better decisions because the numbers are clear and detailed

Cons

The biggest downside was the learning curve. Coming from our previous software, felt tricky at first and took time to understand. Some workflows feel less intuitive, and it required extra training before our team felt fully comfortable

Alternatives considered

[Mangomint](https://www.capterra.com/p/187593/Mangomint/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/)

Reason for choosing ZENOTI

We compared all three and went with because it felt like the best “scalable” system, more detailed analytics, more customization, and more

Switched from

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

We switched from Boulevard because we wanted stronger reporting and deeper data analysis. gives us more insight into performance and trends, which helps us make better business decisions

Review Source

VR

Verified Reviewer  
CEO and Provider  
Medical Practice  
Used the software for: 1-2 years

### "All-in-One platform"

August 29, 2025

5.0

The navigation may feel challenging at first if you’re not very tech-savvy, but once you get used to it, it becomes easy and enjoyable to use!

Pros

All-in-one solution! Our CSM, \[sensitive content hidden\], has truly set our business up for success. He’s incredibly responsive and always keeps us on track. There are plenty of perks, and while there’s a good amount of computer work, the level of customization makes it all worthwhile!

Cons

Navigation can be a challenge if you are not computer-savvy, but once you get the hang of it, it's great!

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing ZENOTI

more customizable and needs that are specific to our business

Review Source

EP

Emma P.  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Salon Felice <> Zenoti "

March 10, 2026

4.0

Everyone was so helpful along the way and my questions were always answered quickly. I was always given detailed instructions on how to do something. Now that we are used to the system, we are finding it very helpful.

Pros

We love the robustness of . We also love the reposts and data that can be gleamed from it for business growth. And the customer support - that has been amazing! Being able to ask questions at any time and have an answer is so helpful.

Cons

It was confusing at times and may be a bit more than what we need at times as we are a small salon. There were definitely some frustrations with switching over the data but we got there in the end.

Switched from

[Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/)

It was too basic for what I wanted. And had the features I liked.

Review Source

ST

Simone T.  
Management team  
Medical Practice  
Used the software for: Less than 6 months

### "Customer Support( \[sensitive content hidden\])"

March 13, 2026

5.0

Pros

I am giving 5 stars for \[sensitive content hidden\] at customer support. He helped me tremendously through this difficult time of transition. I wish I was more involved from the beginning to have a better grip on the system. He was always there when I needed him and he is an excellent teacher for sure!

Cons

It's difficult to navigate. Alot of puzzle pieces to this program. a ton of moving parts, not simplified enough for me.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Owner wanted to switch due to better reporting

Review Source

VR

Verified Reviewer  
Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great experience and support."

August 13, 2025

5.0

Pros

Value for Money Customer Support Ease of Use Appointment Management Online Booking Patient Management

Cons

There is no procedure overview in the Forms section of the software, which was supported with my previous sofware.

Alternatives considered

[Boulevard](https://www.capterra.com/p/180087/Boulevard/)

Reason for choosing ZENOTI

We chose because it provided us with all the features that we needed.

Switched from

[Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/)

offers a lot more features which we needed with our growing practice.

Review Source

AM

Abbie M.  
Clinical assistant  
Medical Practice  
Used the software for: Less than 6 months

### "Disappointed and frustrated "

May 15, 2025

1.0

Pros

I can honestly say I have yet to find anything that I like about .

Cons

Integration to from a previous software has been absolute hell. Software transitions are always difficult but I have been through a few and nothing has been this difficult. After spending countless hours a week for many months providing all the details asked for, almost nothing has been set up correctly even though every detail was provided and then confirmed in writing. And we didn’t know this until we actually launched the software and had to deal with the repercussions. There is zero training for your office staff besides the videos (which are not customized to your customized software). There is no ability for your staff to practice operations until you have launched so everyone feels incredibly unprepared for daily, weekly, and monthly tasks still at 10 weeks after launch. We feel as thought Zenoti launched us wayyyy too early and there was no ability to make sure everything was running smoothly prior to going live. Tickets that we have had open since the first day of launch (and brought up in weekly meetings) have yet to be resolved. We kind of feel tricked that the team that sold us on the software made it seem soooo easy and it just is not. Our longtime staff feels so frustrated and overwhelmed, and the daily mishaps is frustrating for our patients and makes us look bad.

Switched from

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

To have everything in one software, to make everyday processes for tracking memberships easier, hyperconnect

Review Source

Response from Soham Inc dba Zenoti

July 30, 2025

Hi Abbie, thank you for taking the time to leave a review for Zenoti. We regret to hear your implementation experience didn't meet our high standards and that you and your team encountered challenges while learning to use the software. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the training and support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. We understand your implementation team reached out directly to learn more about the issues you experienced, address your concerns around data and inventory, and work to reach a resolution. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer.

SB

Staci B.  
President  
Alternative Medicine  
Used the software for: 2+ years

### "Customized and Robust Options"

June 17, 2025

5.0

Great experience, gets easier as you go! The on-boarding process is helpful to set up a base for the system, and support is there to help you as you grow.

Pros

can be customized to do almost anything we need! This allows our clinic the flexibility to run our business and client care exactly how we wish!

Cons

The fact that there are so many customizations makes the system a little tricky to set up, but this flexibility is also it's strength.

Alternatives considered

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)

Reason for choosing ZENOTI

The flexibility for annual memberships with monthly billing.

Switched from

[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/)

We started in our original chiropractic software until we knew it's limitations for this business.

Review Source

TP

Tiffany P.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Support That Made the Struggle Worth It"

June 13, 2025

5.0

Transitioning to a new software system—especially one as comprehensive as —is no small task, but thanks to the outstanding support from the implementation team, we not only made it through the process, we came out stronger on the other side. A very special thank you to \[sensitive content hidden\], who was the true hero of this transition. His deep knowledge of Zenoti, paired with his unmatched attention to detail and strong problem-solving skills, made all the difference. It’s no exaggeration to say that if it weren’t for \[sensitive content hidden\], we’re not sure we would have been able to stick with such a major change. He was our guide, our troubleshooter, and often our calm in the storm. Even in the most stressful moments, he managed to keep things light. We feel incredibly fortunate to have had the best of the best in our corner. We also want to recognize \[sensitive content hidden\], who was a great help throughout the process as well. His support was steady and valuable, and we appreciated the clear communication and responsiveness he brought to the team. Overall, we couldn’t be more grateful for the dedication and expertise we experienced during this transition. Thank you for setting us up for success with Zenoti! — The Rejuvenation Centers

Pros

AI, Hyperconnect, online booking & client portal. Ease of tracking tasks that need to be completed, and follow through with our implementation team was great so that we were able to stay on target. Support post go-live was helpful.

Cons

Transition challenges, multiple appointments under same booking are individual blocks. Would like to fix that.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

AI, app, hyperconnect, client portal/online booking

Review Source

SK

Sara K.  
Clinic Owner  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti EMR Review"

June 6, 2025

5.0

It's been a wonderful experience so far! Ijaz and his team has made implementation as easy as possible. is an all-encompassing system that has amazed us with its capabilities!

Pros

It's extremely comprehensive and very intuitive! The implementation team and customer service is top notch!

Cons

We haven't found anything yet. It's almost 100% custom built per clinic/business. It has been worth the time and effort to create our very own EMR to our specifications using 's backbone to get it established.

Alternatives considered

[Remedly](https://www.capterra.com/p/180647/Remedly/)[Boulevard](https://www.capterra.com/p/162738/Boulevard/)[OptiMantra](https://www.capterra.com/p/159365/OptiMantra/)

Reason for choosing ZENOTI

It had everything we were looking for. It's an all-encompassing system from marketing, business analytics, EMR capabilities, payroll, etc.

Switched from

[Elation](https://www.capterra.com/p/147889/ElationHealth/)

It wasn't meeting our needs as we grew. We had more requirements than what Elation offered.

Review Source

cB

colleen B.  
Clinic director  
Medical Practice  
Used the software for: Less than 6 months

### "review of zenoti"

January 2, 2026

4.0

Great customer support. enjoying the robust system. AI options and marketing options are great. Still learning

Pros

So many ways of completing a task. Customer service is very robust. Love the AI options that are available

Cons

When transferring from another system we need a way of creating old invoices to refund from a previous platform. Multiple pay periods would be a great option even if its just for an employee wize report

Switched from

[DaySmart Salon](https://www.capterra.com/p/9167/DaySmart-Salon/)

New \[sensitive content hidden\] made this decision to make the change

Review Source

MS

Mandeep S.  
CEO  
Medical Practice  
Used the software for: Less than 6 months

### "Zenoti for the win"

October 23, 2025

5.0

Pros

Customer support top notch, especially \[sensitive content hidden\] . Very intelligent and able to accomplish many things with his team. is easy to use from anything from appointments to patient management.

Cons

No cons as of yet! The team and all processes so far have been great and they are always improving. n/

Switched from

[PracticeQ](https://www.capterra.com/p/10013530/PracticeQ/)

Practiceq was very limited in what we could do with it

Review Source

NB

Nadine B.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "2025 Zenoti"

February 4, 2025

5.0

The implementation team was amazing. Rajat was phenomenal and so patient and knowledgeable. He took the time to explain everything and walked us through all aspects of . Any time we had a question, he was quick to respond and get our office answers

Pros

All in one features, phone, scheduling, texting, sending the patient reminders of their appointment. And our patients are liking the customized loyalty points. No need for another rewards application. This is truly a all in one system! We are able to do away with all the other applications and just use for everything.

Cons

Nothing so far, we are still in the early stages of our journey. There are some light improvements that could be done but for the most part we truly like this program for our office.

Switched from

[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/)

All in one features of were top notch.

Review Source

SG

Shaylee G.  
Co-Owner and Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Sauna and Plunge KC "

March 3, 2025

5.0

Our overall experience has been 12/10. \[sensitive content hidden\] and his team were so helpful along the way. They scheduled meetings as frequently as we wanted and answered every question we had promptly. He would walk us through everything we had questions one which has been huge in learning how to work the system. We couldn't have had a better experience from start to finish!

Pros

has everything we need and more to run our Infrared Sauna and Cold Plunge Business. We are able to really customize it to fit both ours and our guests needs. It is also pretty user friendly and the help assistant is a major perk when learning how to do certain things or when you need immediate help! \[sensitive content hidden\] and his team were AMAZING and helped us out every step of the way.

Cons

has a TON of features which is great but it can get very confusing.

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing ZENOTI

has a great price for what they offer and the features are so much better than our other options. They have everything we need and more!

Review Source

AS

Ashton S.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Med Spa Game Changer"

January 15, 2025

5.0

The implementation process and the way in which integrates with other systems will be a game changer for our business. The support we have received from our implementation team has been fast and efficient. Wonderful experience!

Pros

provides us many opportunities that our previous software did not.

Cons

Some elements that we considered to be crucial in our industry are not readily available and have to be custom created for us.

Alternatives considered

[Practice Better](https://www.capterra.com/p/159263/Better/)

Reason for choosing ZENOTI

Available features and appropriateness for Medical Spas

Switched from

[PatientNow](https://www.capterra.com/p/92269/PatientNOW/)

Patient Now was limited in its ability to integrate with our other systems.

Review Source

AA

Alonzo A.  
Founder  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Founder of Revivéa"

December 8, 2025

5.0

The onboarding help made a big difference. The team, with \[sensitive content hidden\] was very supportive and helpful. They work hard to get us set up and running. I am grateful for their help

Pros

does it all. The QuickBooks and payroll integration has been a time saver for us. Using Zenoti helped us scale fast.

Cons

Limit the number of clicks. Getting around in the program needs to be more seamless. The app can be improved. There are some limitations there.

Review Source

CG

Colette G.  
Lead Clinician  
Medical Practice  
Used the software for: 6-12 months

### "Must get \[sensitive content hidden\] on your team"

December 22, 2025

5.0

Amazing because of \[sensitive content hidden\] . \[sensitive content hidden\] from is the best. We wouldn't have been able to get our business open without him. He has been consistently available to answer all questions and work through road bumps. We consider him a part of our team!!

Cons

some of the system settings are as customizable as we'd like, but theyre always helpful in finding solutions

Review Source

TD

Tina D.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Nhien Head Spa & Wellness"

July 17, 2025

5.0

Pros

offers very convenient accessibilities to help our business grows. From payrolls to bookings, everything is done within the reach of a button!

Cons

Our often encounters some bug issues especially when it comes to group bookings that involves lots of issues needing to be fixed.

Review Source

DB

Destinie B.  
Patient Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Thank you from Amaraah Haus!"

October 10, 2025

5.0

has multiple benefits. Once you get passed all the technical work that goes behind creating a service or making sure boxes are checked, Zenoti offers a lot of marketing, communications, and opportunities for a business.

Pros

I appreciate the patience \[sensitive content hidden\] had with me during the hypercare weeks. It was a huge transition into for myself and Amaraah Haus, but they answer every question and extended further assistance if they didn't have an answer right away. Thank you!

Cons

is a load to take in. It's something not easily transferable to employees and requires a lot of attention to train coworkers.

Review Source

RG

Robert G.  
CEO  
Consumer Services  
Used the software for: 1-2 years

### "5 Star POS- ZENOTI!"

March 11, 2025

5.0

5 STARS! I am looking forward to integrating our payroll into the system.

Pros

It is very comprehensive. There are many different reports to pinpoint what you need

Cons

There is nothing that comes to mind. As I need assistance, Apratim is very helpful with assisting my management team.

Review Source

EP

Emily P.  
Manager  
Medical Practice  
Used the software for: Less than 6 months

### "Fantastico"

September 11, 2025

5.0

Overall experience was amazing and super easy to navigate I wouldn't ask for a better company to help us.

Pros

I love because they are beyond helpful with customer support, Ease of use, Appointment management, online booking and patient management. This was a good investment for our Medspa. I really do appreciate \[sensitive content hidden\] for helping with a the things I couldn't figure out and for always being there when I needed them. Thank you

Cons

I have no complaints at all about . Everything is working well and business is going to be ready for our grand opening

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