# ZENOTI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ZENOTI Software - reviews, pricing plans, popular comparisons to other Salon products and more. Source: https://www.capterra.com/p/131057/ZENOTI --- # ZENOTI Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZENOTI ## What is ZENOTI? Zenoti gives multi-chair salons the most complete cloud-based software solution, trusted by 30,000+ beauty and wellness businesses worldwide. Salons can unify operations across locations and streamline appointment scheduling, POS, marketing, CRM, and more. Guests can book appointments, check-in, and auto-pay, all from the salon’s branded mobile app. Providers and staff can view guest preferences, tips, and commissions in real-time. See how Zenoti can drive growth for your salon. ## What is ZENOTI used for? [Medical Spa](https://www.capterra.com/medical-spa-software/)[Salon](https://www.capterra.com/salon-software/)[Spa](https://www.capterra.com/spa-software/) Overall rating Based on 1,255 user reviews Reviews sentiment Positive 87% Neutral 8% Negative 5% Pros & cons Responsive and supportive onboarding team Comprehensive marketing and growth tools Slow and inconsistent phone support Payment integration and reliability issues Starting price $300 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ZENOTI alternatives [4.4 (608)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (623)](https://www.capterra.com/p/93446/AestheticsPro/reviews/) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (3,630)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (306)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $165.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131057/ZENOTI/alternatives/) ## Who uses ZENOTI? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and supportive onboarding team 90% positive reviews out of 534 Most reviewers indicate customer support is attentive, knowledgeable, and consistently helps resolve issues during setup and daily operations. Kim O Practice Manager, 11 - 50 employees. "We truly appreciate the responsiveness and clarity of the support team, which has helped turn potential frustrations into manageable solutions." Slow and inconsistent phone support 54% negative reviews out of 95 Most users report phone support involves long wait times, delayed callbacks, and difficulty reaching knowledgeable representatives when urgent help is needed. Comprehensive marketing and growth tools 89% positive reviews out of 110 Most reviewers find business growth and marketing features valuable for streamlining promotions, improving client retention, and supporting expansion. Stuart S President, Business Development, 11 - 50 employees. "Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities." Payment integration and reliability issues 61% negative reviews out of 75 Most users report payment processing is problematic, citing unreliable hardware, limited processor options, and frequent transaction or reconciliation difficulties. Danielle R Director of Operations, 51 - 200 employees. "Cons - Organization of EMR charting, including photos and settings are difficult to navigate through, needing help from support frequently, being forced to use their credit card processor with high fees, no e-prescribe option." Intuitive and accessible platform 89% positive reviews out of 104 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation, simple training, and efficient daily management. Brady B Owner, 2 - 10 employees. "There are some pretty simple things that they offer that I didn't get with my old platform that I am loving." High and complex pricing structure 57% negative reviews out of 49 Most users comment pricing is expensive, with extra charges for add-ons, setup, and ongoing features often exceeding expectations. ellie M Medical Spa Manager , 2 - 10 employees. "The photo format that was just launched is very expensive and its not something we can afford, however it is something we need." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Management 4.6 (252) 65.08% of 252 reviewers that rated this feature as important or highly important It gives you a streamlined way to organize, modify, and track appointments. Some reviewers find it user-friendly and efficient for managing bookings, while others mention occasional glitches and slowdowns that can disrupt workflow. Online Booking 4.5 (198) 69.19% of 198 reviewers that rated this feature as important or highly important You get a seamless way for clients to book appointments online, reducing front desk workload and keeping schedules full. Reviewers indicate it’s easy for all ages, customizable, and integrates well, though some experience booking errors or occasional freezes. Point of Sale (POS) 4.3 (134) 61.94% of 134 reviewers that rated this feature as important or highly important ZENOTI offers a simple and efficient POS system for processing payments, managing sales, and handling memberships. Users think it’s easy to use and quick for transactions, though some report too many screens or technical issues with card readers. Appointment Scheduling 4.5 (106) 64.15% of 106 reviewers that rated this feature as important or highly important With this capability, you can quickly book, reschedule, and manage appointments using a straightforward interface. Reviewers appreciate the drag-and-drop options, mobile access, and reminders, though some mention clients face challenges scheduling or canceling appointments online. Inventory Management 4.3 (74) 47.30% of 74 reviewers that rated this feature as important or highly important This aspect helps you track inventory levels, generate reports, and receive stock alerts. Reviewers appreciate its accuracy, customization, and convenience, but some say initial setup can be tedious and wish the process was simpler. Client Management 4.5 (182) 62.09% of 182 reviewers that rated this feature as important or highly important Manage contact details and communication with clients ZENOTI 110 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases It gives you a streamlined way to organize, modify, and track appointments. Some reviewers find it user-friendly and efficient for managing bookings, while others mention occasional glitches and slowdowns that can disrupt workflow. With this capability, you can quickly book, reschedule, and manage appointments using a straightforward interface. Reviewers appreciate the drag-and-drop options, mobile access, and reminders, though some mention clients face challenges scheduling or canceling appointments online. Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Before and after photos of procedure(s) Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Create and schedule group classes, recurring appointments, and private sessions, etc. Schedule in-person or online classes Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Tracking, calculating, and paying commissions and earnings to employees Automated reminders and confirmations for booked appointments and events via text or email Designing, storing and cataloging costumes with client information, including assignments, sizes and prices Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Specific use for barbershops Intended for sports & fitness gyms Designed for medical spas Specific for use in spas and salons Designed for yoga and pilates studios Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the instructor/teacher's schedule, tasks, responsibilities This aspect helps you track inventory levels, generate reports, and receive stock alerts. Reviewers appreciate its accuracy, customization, and convenience, but some say initial setup can be tedious and wish the process was simpler. Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Registration process to become members by providing relevant information and agreeing to terms Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service You get a seamless way for clients to book appointments online, reducing front desk workload and keeping schedules full. Reviewers indicate it’s easy for all ages, customizable, and integrates well, though some experience booking errors or occasional freezes. Accept and process online payment transactions Real-time registration over the web Website through which businesses can sell goods or services over the internet Accept, record, and reconcile financial transactions Track and process employee payroll (salaries, wages, etc.) and commissions on sales Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. ZENOTI offers a simple and efficient POS system for processing payments, managing sales, and handling memberships. Users think it’s easy to use and quick for transactions, though some report too many screens or technical issues with card readers. Create, send, and track purchase orders and their statuses Active reporting of data and metrics Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Send promotional campaigns or transactional messages via text messages Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sell multiple treatments together as a set Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Allow organizations to streamline the check-in process for visitors. Track the position in queue in real-time Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.3 (970) 4.3 Based on 970 reviews ## Pricing Value for money 4.3 (896) [View pricing plan details](https://www.capterra.com/p/131057/ZENOTI/pricing/) Basic $300.00 Per Month Value for money 4.3 (896) 4.3 Based on 896 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (1229) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (1,229) 4.6 Based on 1,229 reviews ## User reviews Overall rating 4.4 Based on 1,255 reviews Filter by rating 5(821) 4(270) 3(95) 2(33) 1(36) Mentioned topic Sorted by most recent DO David O. General Manager Medical Practice ### "A Complete Platform for Efficiency and Growth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2026 Zenoti helps me solve many key aspects of running my business, especially when it comes to legal protection and operational control. It allows me to create and manage digital consent forms, automate messages, and implement systems that ensure tasks are verified more than once—whether by staff, management, or even clients—adding an extra layer of accountability. One of the biggest advantages is having everything integrated into a single platform. Being able to manage operations, client communication, documentation, and marketing in one system saves me significant time and reduces operational costs, making the business more efficient overall. Pros Zenoti is a comprehensive, all-in-one software solution designed to support the full operational needs of a medical spa. It provides everything required to efficiently manage daily business activities while delivering a seamless and elevated experience for clients, staff, and administrators. From an operational standpoint, Zenoti simplifies scheduling, client management, and service tracking, allowing for a highly organized and efficient workflow. For management, it offers advanced reporting, performance insights, and centralized control, enabling better decision-making and business growth. For staff, the platform enhances productivity and communication by streamlining appointments, service notes, and client interactions in one secure system. Zenoti also plays a key role in supporting compliance and protecting the business by maintaining proper documentation, digital records, and secure client data management. Its paperless environment eliminates the need for physical files, reducing clutter and improving organization across the entire practice. Additionally, Zenoti’s integrated marketing tools—including email and SMS campaigns—allow for effective client engagement, retention, and growth, making it a powerful platform not only for operations but also for scaling the business. Overall, Zenoti creates a modern, efficient, and professional ecosystem that elevates both the client experience and the internal management of a medical spa. Cons One of the few drawbacks of Zenoti is that some tasks or setups can require multiple steps to complete correctly, which can make the process feel a bit complex at times. However, I understand that this structure is in place to ensure accuracy, consistency, and proper configuration across the platform. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) To improve mu business, and have everything integrated in one place Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reasons for choosing ZENOTI Because they were offering me better pricing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Gérante Health, Wellness and Fitness ### "Zenoti France : migration chaotique, pertes financières et blocage injustifié des corrections (NF525)" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2026 Mon expérience avec Zenoti en France est négative. J’ai choisi ce logiciel pour structurer et optimiser mon activité, mais la réalité a été une source de complexité et de perte de performance. La migration a été chaotique, avec des erreurs de mapping qui ont nécessité un travail de reprise considérable. J’ai personnellement travaillé jusqu’à 18 heures par jour pendant deux semaines pour tenter de corriger les anomalies, avec en parallèle un blocage des réservations pendant une semaine, des clientes mécontentes et un impact direct sur mon équipe. Ensuite, des problèmes récurrents sont apparus sur les paiements en ligne, empêchant certaines clientes de finaliser leurs réservations ou leurs achats. Cela a entraîné une baisse mesurable du chiffre d’affaires. La gestion des données financières est particulièrement préoccupante. Zenoti se retranche derrière la norme NF525 pour refuser les corrections, alors que cette norme impose la traçabilité des modifications, et non leur interdiction. Il serait techniquement possible de permettre des corrections avec historique, mais ce choix n’a pas été mis en place. Cette position crée un blocage qui va à l’encontre d’une gestion comptable rigoureuse et du droit à l’erreur. En cas d’erreur en caisse ou à la clôture, il est aujourd’hui impossible de corriger simplement dans le logiciel. La norme NF525 est invoquée, alors qu’elle impose une traçabilité des corrections, pas leur blocage. Le système ne propose pas de solution technique permettant de corriger avec historique, ce qui pose un réel problème de gestion et de fiabilité des données. Par ailleurs, les outils de reporting ne sont pas intuitifs. Il est difficile d’avoir une vision claire et immédiate de l’activité. Pour analyser mes performances, je dois consulter plusieurs rapports distincts, puis exporter les données dans Excel pour les retraiter. Mon logiciel précédent permettait une lecture simple et directe des chiffres en un coup d’œil, ce qui n’est pas le cas ici. Enfin, le support client ne permet pas de résoudre efficacement les problèmes remontés, malgré des preuves concrètes fournies. Au final, cet outil a généré une perte de chiffre d’affaires, une dégradation de l’expérience client, ainsi qu’une charge mentale importante. Avec le recul, je comprends mieux l’intérêt pour l’éditeur d’imposer un engagement de deux ans. Malgré plusieurs demandes, je n’ai pas obtenu de solution permettant de récupérer mes données de manière complète et exploitable, ce qui complique toute migration vers une autre solution comme Mindbody. Cette situation interroge au regard des principes de réversibilité des données. Le blocage des corrections financières, fondé sur une interprétation restrictive de la norme NF525, pose également question sur la capacité du système à garantir une comptabilité sincère. L’utilisation de Zenoti m’a fait perdre du temps et de l’argent, de manière concrète et mesurable (dysfonctionnements, corrections manuelles, pertes de ventes). En l’absence de solution apportée à ce jour, j’envisage de saisir la DGCCRF afin de faire examiner ces pratiques, et d’engager les démarches nécessaires pour obtenir réparation du préjudice subi. Pros L’outil ZENOTI FRANCE présente un potentiel intéressant sur le papier, avant de signer le contrat. Certaines fonctionnalités sont pertinentes pour structurer une activité, à condition qu’elles soient correctement paramétrées et opérationnelles. Cons La migration a été mal exécutée, avec un mapping de données comportant de nombreuses erreurs, ce qui a compromis la fiabilité des informations dès le départ. Les paiements en ligne sont instables, avec des échecs fréquents et un impact direct sur les ventes. La gestion des cartes cadeaux est peu fiable et a entraîné des pertes de chiffre d’affaires. Le point le plus problématique concerne la gestion des données financières : Zenoti FRANCE invoque la norme NF525 pour bloquer toute correction simple d’erreur. Or, cette norme impose une traçabilité, pas une impossibilité de corriger. Le système ne propose pas de mécanisme permettant de corriger une erreur tout en conservant un historique, ce qui est pourtant techniquement réalisable. Cela revient à empêcher une comptabilité réellement sincère. Un autre point problématique concerne les rapports et le pilotage de l’activité. Les tableaux de bord proposés ne sont pas intuitifs et ne permettent pas d’avoir une vision claire et immédiate des performances. Pour obtenir une lecture cohérente de mon activité, je suis contrainte de consulter plusieurs rapports distincts, puis d’exporter les données dans Excel afin de les retraiter manuellement. Ce fonctionnement est chronophage et inadapté à une gestion quotidienne. À l’inverse, mon logiciel précédent me permettait d’accéder à une vue synthétique et lisible de mes chiffres en un seul écran, ce qui facilitait la prise de décision. Dans sa configuration actuelle, le système de reporting de Zenoti manque de clarté, de logique et d’ergonomie, ce qui complique inutilement le pilotage de l’entreprise. Le support client ne fournit pas d’analyses techniques concrètes malgré des problèmes documentés. Switched from [Kiute Pro](https://www.capterra.com/p/176841/FlexyBeauty/) J'ai changé de logiciel parce que l'entreprise Kiute a fermé. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing ZENOTI Pour leur promesses d'automatiser, et d'optimiser le planning grace a l'ia. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kelly P. Manager Medical Practice ### "Great Customer Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 14, 2026 Pros Our customer service rep \[sensitive content hidden\] was very helpful and receptive to all of our questions and inquiries (which were a lot). Happy to be able to implement online booking when we're settled. Cons Sometimes it was difficult to understand things like terminology. I wish the data transfer process was smoother...but that is also on part of the EMR system we are leaving. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) hoping for easier emr system with more data reports Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kelsea R. Owner Cosmetics ### "Awful product & Awful customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 14, 2026 Platform & Staff Are Awful I’ve been with Zenoti for about a year and a half, and it has been a year and a half of constant issues. Yes, the system is “robust,” but that’s honestly part of the problem. Simple tasks require navigating what feels like 40 different screens and toggling obscure settings just to get one thing done. That might be tolerable if their documentation was accurate—but it’s not. Their guides are outdated, showing features and settings that no longer exist, which makes an already complicated system even more frustrating. Support is a nightmare. You get passed in circles with no real resolution. And if you’re assigned to \[sensitive content hidden\] as your product manager, don’t expect help. Messages go unanswered. When he does respond, it’s usually “I’ll get back to you,” and then nothing. I have outstanding issues from months ago that are still unresolved with zero explanation. Trying to leave has been just as bad. I’ve requested my data to transition to another platform and cannot get it sent over. Every follow-up is ignored, including one sent to the legal team, as it is clear they are not holding up their end of the contract. At this point, it feels like you’re stuck in a system that won’t support you while you’re in it and won’t let you leave easily either. I pay close to $1,000 a month for this service, and in return I get inconsistent payouts, an overly complicated backend, and little to no communication when issues arise. If you value your business running smoothly, your time, your money, or even basic responsiveness from a company you’re paying—do not choose Zenoti. Pros Nothing. The system and staff are awful. This could have been easily a positive review, but when you ignore your customers and offer zero solutions, you get nothing but negative. Switched from [GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Needed more features however the features arent user friendly Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reasons for choosing ZENOTI I am now moving to boulevard because they have the same features while also being user friendly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jeannine F. Owner, Nurse Practitioner Medical Practice ### "Onboarding with Zenoti EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 11, 2026 Stressful but the team were so helpful it became manageable. Weekly calls to go over all our questions and fill gaps in understanding system. Now enjoying how well we can manage packages and membership sales, we have our chart forms nailed down and can make changes with ease as needed. Liking alot that leads coming in through website sts firecylg integrated into zenoth. Easy also to message patients directly in the system Pros The onboarding team ( \[sensitive content hidden\]) were all so patient and helpful as I navigated my way through sending my forms and services etc and learning how to use the system. Happily surprised how much of patient chart notes snd photos from prior EMR were brought over to Zenoti Cons Its very robust and required many hours and late nights getting set up and learning the system. Felt very overwhelmed during onboarding and the early months using Zenoti Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Needed better management of package sales including option to buy online Alternatives considered [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Reasons for choosing ZENOTI Asked many other medspa owners. Consensus was that Boulevard may not be as good at medical type procedures for documentation. Also wanted photo manager Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jacinda P. Vice President of Store and Franchise Operations Cosmetics ### "Wonderful Migration to Zenoti" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 Pros Our business migrated over to zenoti a couple of months ago and it has been a wonderful experience with all the great capabilities they offer especially for franchising. Our account manager \[sensitive content hidden\] . is quick and efficient and lovely to work with. He has a clear understanding of our wants and needs and always finds. a solution for us. The zenoti team also provided a great training for us how to utilize the system and it is extremely easy to learn and navigate bookings, reporting, inventory, scheduling and payroll. Cons The beginning of the migration process was a bit difficult because they paired us with a team in a different time zone so communication was hard but this was quickly rectified and we were then paired with \[sensitive content hidden\] who has been absolutely amazing. Switched from [Boulevard](https://www.capterra.com/p/162738/Boulevard/) Boulevard couldn't support us in the way we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Amy L. Salon and spa owner Consumer Services ### "Being patient is my goal" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 2, 2026 It will get easier. Right now I find it harder to schedule and rebook guests. When I add services to a ticket, it seemed harder. Also, I still am confused with Zenoti live and Groovy Katz Salon. Training isn’t showing up anymore? I looked at a report that was giving me information and now the report is different. Where I was getting credit card fee’s and total credit card deposit… Pros The support before integration and the steps were very detailed and on schedule. The day we went live was hard but we made it. Our online scheduling has increased. I have learned to be patient with sending questions as they are addressed to me, passing these questions onto the message board. If I don’t understand, a live agent is easily available with helping. With Rocket Lane, the degree of help is answered with meetings set up to deep dive even further Cons Sometimes my questions were getting answered and then they just stopped. I had to learn to be patient in the beginning and was forced to ask the message board. The Aplus rewards don’t automatically show, you have to find them. Customer returning products is not specified for product returns and Aplus rewards and redeeming points. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Customer Service and help and the reports. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing ZENOTI Aimee was very convincing and I felt that the product was worth the risk of changing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrea B. Owner Medical Practice ### "I’ve moved in past Zenoti" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2026 Terrible. Wouldn’t recommend. I was pushed to leave a positive review over and over. It was the only what they’d leave me alone. Pros Some of their reports were helpful and their metrics but overall it was clunky, confusing. Oh, their patient information pop up was nice. Cons Their report added a factor that made my payroll a disaster. I spent so many hours correcting payroll it was insane. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Staff hated that charting system.. lots of scrolling, not like a regular chart we're used to seeing in the hospital. Alternatives considered [Boulevard](https://www.capterra.com/p/180087/Boulevard/) Reasons for choosing ZENOTI They spent a lot of time with me on calls explaining the product, showed care for me as a customer throughout the whole process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lynn C. Director Consumer Services ### "Zenoti system " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 18, 2026 Overall, wonderful. I had a great onboarding team who listened to all my needs and wants as well as training. Pros Appointment management, support, and all systems in one place. The onboarding team was very attentive, friendly staff who worked hard to make my transition easier Cons Multi-functionality, yes, it is great to have multiple ways to do things, but it can be confusing when you start out. Switched from [SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Zenoti had more features overall that would better support the business Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reasons for choosing ZENOTI Zenoti had more features overall integrated that would better support the business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Simone T. Management team Medical Practice ### "Customer Support( \[sensitive content hidden\])" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 13, 2026 Pros I am giving 5 stars for \[sensitive content hidden\] at customer support. He helped me tremendously through this difficult time of transition. I wish I was more involved from the beginning to have a better grip on the system. He was always there when I needed him and he is an excellent teacher for sure! Cons It's difficult to navigate. Alot of puzzle pieces to this program. a ton of moving parts, not simplified enough for me. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Owner wanted to switch due to better reporting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131057/ZENOTI/reviews/) Popular comparisons [AestheticsPro vs ZENOTI](https://www.capterra.com/compare/93446-131057/AestheticsPro-vs-ZENOTI)[Pabau vs ZENOTI](https://www.capterra.com/compare/131057-140062/ZENOTI-vs-Pabau-CRM)[Boulevard vs ZENOTI](https://www.capterra.com/compare/131057-180087/ZENOTI-vs-Boulevard)[Mangomint vs ZENOTI](https://www.capterra.com/compare/131057-187593/ZENOTI-vs-Mangomint)[Vagaro vs ZENOTI](https://www.capterra.com/compare/131057-153752/ZENOTI-vs-Vagaro) [PatientNow vs ZENOTI](https://www.capterra.com/compare/92269-131057/PatientNOW-vs-ZENOTI)[Mindbody vs ZENOTI](https://www.capterra.com/compare/40229-131057/MINDBODY-vs-ZENOTI)[DaySmart Spa vs ZENOTI](https://www.capterra.com/compare/131057-132391/ZENOTI-vs-DaySmart-Spa)[Meevo vs ZENOTI](https://www.capterra.com/compare/131057-172058/ZENOTI-vs-Meevo-2)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)