# Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paycom the right Human Resources solution for you? Explore 1218 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1218) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of Paycom Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews LB Lindsey B HR AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice.“ February 26, 2026 TC Tiffany C Employee Engagement SpecialistConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Also, when reviewing documents (like PAFs and other documents), you can’t easily go back to where you left off, you have to restart from the employee profile and find your place again, which can be frustrating and time-consuming.“ April 9, 2026 NT Nijah T THERAPISTIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “It allowed me to learn more about how to electronically submit my work hours, requests for sick days and vacation time in a timely manner.“ December 16, 2025 AE Ashley E Administrative CoordinatorCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “Good because they can keep track of how much people are working and slightly annoying when I clock 39.99 hours instead of 40 (not that the reporting really changes my pay, just a personal pet peeve).“ January 21, 2026 VB Valerie B HR DirectorMechanical or Industrial Engineering, 201 - 500 employeesUsed the software for: More than 2 years. “Paycom excels in customer support from the day-to-day support specialist to the customer relations rep who spends countless hours in person helping to make sure we utilize the system to the fullest extent.“ October 31, 2025 Nicole T Department ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Without seamless integration between goal-setting and feedback sessions, employees and managers may miss opportunities to align on priorities, address challenges, or make necessary adjustments.“ December 26, 2025 CS Crystal S Sr Director of HRHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like that we can utilize one system for so many different things including Recruiting, Onboarding, Training, payroll processing, benefits administration, time and attendance, etc. Since joining Paycom a few years ago, they have continued to make improvements to the system and there are monthly trainings on those improvements- large strides in truly providing ROI for their customers“ September 19, 2025 CG Carolyn G Director of Finance and AccountingNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Errors made by employees (missed punches, incorrect tax or benefit selections) often still require HR follow‑up and correction, shifting the burden rather than eliminating it.“ April 2, 2026 ## Showing most helpful reviews Showing 1-25 of 1218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher D. Director of People and Culture Retail Used the software for: 2+ years ### "Paycom makes my small HR team better!" July 10, 2025 5.0 Outstanding - implementation was thorough and supported. The training we received set us up for success. And the system is easy to use! Pros Ease of implementation and use! The reporting feature is robust, and the Personnel Action Forms make employee changes so easy! Cons The entire system works well for my needs. I haven't found a feature yet that I don't like. I haven't incorporated every Paycom feature yet, but everything is great so far. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom Paycom has all the features we currently need, but is also easily scalable to meet the needs of our growing company over the coming years. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Needed one system for all our regular functions. Plus needed better reporting. Review Source Response from Paycom July 14, 2025 Christopher, we're thrilled to hear that Paycom has empowered your small HR team to work more efficiently and effectively, helping you stay focused on what matters most. As a comprehensive single software, our solution is designed to simplify HR, payroll and talent management for small businesses like yours, freeing up time and resources to tackle more strategic initiatives. We're proud to be a trusted partner for small businesses, providing the scalability and flexibility you need to thrive. JR Jennifer R. HR Manager Textiles Used the software for: 2+ years ### "Efficiency provides great value" February 26, 2026 4.0 Overall, we have been very pleased with the outcome of switching to Paycom and find that it has created an easier and more efficient workflow. Pros The Paycom Specialist assigned to our account is always accessible and quick to respond any time we have a question or concern. The ease of processing payroll sometimes feels almost too simple and having a one stop shop for everything from payroll to recruiting to onboarding, provides a more seamless process in HR. Our associates also love the ability to navigate the tool on their phones through the Employee Self Service portal. Cons Would love for more functionality in the accrual categories to define sub-categories of time within buckets like PTO to make tracking for reporting purposes based on state laws a bit easier to navigate. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom The sales team was more engaging and genuine, and the demonstration was easy to follow. Review Source Response from Paycom March 2, 2026 Thank you for sharing your experience, Jennifer! We’re glad to hear your dedicated Paycom Specialist has been consistently accessible and responsive, providing the world‑class service we’re committed to delivering. It’s great to know our single software, Paycom mobile app and Employee Self-Service® are helping create a more efficient, seamless workflow for your workforce. LB Lindsey B. HR Assistant Hospital & Health Care Used the software for: 2+ years ### "Enough to get by" February 26, 2026 3.0 Many troubles with benefits and arrears, making our team have to do the labor that we are paying for within our agreement Pros Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice. Cons Too many updates that require you to sit in on webinars multiple times per day and week. No written communication about updates. Don't have time for these. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) limited options for Leave Management and Unemployment Management, still lacking these within Paycom Review Source Response from Paycom March 3, 2026 Thank you for sharing your feedback. The experience you described doesn’t align with our standards, and we’d like the opportunity to learn more. If you’re willing, please share additional details at feedback@paycomonline.com. TMRT Tammy M Rinehart T. HR Supervisor Health, Wellness and Fitness Used the software for: 6-12 months ### "Positive Feedback" February 27, 2026 5.0 I was the lead for our implementation. It was alot of work, but new it would be great. It has been an amazing experience and would highly recommend to any employer to use. I love all the trainings offered and my rep is ALWAYS willing to make time for me. Pros It's easy to use and understand. The service is amazing and my rep always responds quickly and helps make sure I understand the full process behind what I am trying to accomplish. Cons Nothing comes to mind. I promote Paycom every chance I get and have been very satisfied with the implementation and long-term care program. There is nothing I do not like about Paycom. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom We found that Paycom offered everything and more than we were using prior and the ease of use and cost. Switched from [isolved](https://www.capterra.com/p/164417/iSolved/) They went out of business and merged with iSolve. Review Source Response from Paycom March 2, 2026 Tammy, thank you for your 5-star review and for sharing your implementation experience! We’re thrilled to hear that our dedicated service and training resources have supported you effectively from day one through today. Your enthusiasm and advocacy truly reflect the world-class service we strive to deliver and we remain here to support you every step of the way. JD Jennifer D. Controller Wholesale Used the software for: 6-12 months ### "Enjoying Learning Paycom" March 30, 2026 5.0 My experience has been good with Paycom. The staff at Paycom is very helpful and if they do not have the answer for you, they will find someone who does. Pros Something I really enjoy about Paycom is the training you get. If you sign up for one of the trainings and you miss it, you can still watch it later. The other kind of training besides the webinars is the step by step instructions how to process anything. Cons It is hard to find where some things are located on the site. You have to go here, then here, then here to find a lot of things. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Payroll was not being done correctly had it was in 3 different products. I wanted everything all in one product. Review Source Response from Paycom April 1, 2026 Thank you for sharing your experience, Jennifer! We’re glad to hear our team has been helpful and that you’re enjoying Paycom’s training resources, including on-demand webinars and step-by-step guidance from your dedicated specialist. It’s great to know that having everything in a single software has made a positive difference for you. HS Haley S. HR Manager Food & Beverages Used the software for: Less than 6 months ### "So Glad We Made the Switch" March 19, 2026 5.0 We've been with Paycom for 3 months now and the ease of use and capabilities of the platform are top notch. Moving to Paycom has been smooth and saved me, an HR department of one, so much time and effort! Pros Everything is connected, no third party sites, just everything all in one. Truly this platform has all of the features, our implementation team was fantastic and responsive with every question we had. Having one profile for employees versus toggling between multiple has been so helpful for data management and employee tracking. Cons Scheduling needs a few tweaks - an easier way to delete a shift or mass remove a schedule would be helpful! Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom You can't beat the all-in-one platform. Our former provider was good, but there were too many third-party pulled in modules that made connecting the dots difficult. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycom offered more features that were seamlessly integrated - everything "talks" and this was better aligned for our business goals. Review Source Response from Paycom March 23, 2026 Thank you for your 5‑star review, Haley! We’re thrilled to hear Paycom’s single software, including tools like Employee Self‑Service®, has made such a positive impact, especially by saving you time and simplifying data management. It’s great to know your implementation went smoothly and that the platform continues to support your HR needs so effectively. AV Alixandria V. Human Resources Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Glad we made the Transition" March 16, 2026 5.0 Overall my experience has been great. From what we were using previously to now, it has been a drastic change. We get much more interaction and support through Paycom. Pros I like that it has streamlined my HR items and eliminated my need for paper. The Paycom staff are always very helpful and willing to assist when needed. Overall it has made my day-to-day operations much more efficient. Cons The item that I like least about Paycom is scheduling. It does seem that the scheduling feature is more for a hospital setting or consistent schedules, which does not work for what we need. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom Seemed to be a better fit for our needs and overall better capabilities. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/) We wanted one HR system that with provide the capability to do all the items we needed rather than using multiple sites. Review Source Response from Paycom March 17, 2026 Alixandria, thank you for taking the time to leave a review! We're happy to know that Paycom's single database has streamlined operations for you and has eliminated outdated, disjointed systems. We encourage you to share additional feedback with your dedicated specialist or by reaching out to us at feedback@paycomonline.com. PC Pam C. VP of Human Resources Logistics and Supply Chain Used the software for: 2+ years ### "Paycom Review" March 13, 2026 5.0 My overall experience for the past 15 years has been excellent. Great customer service and now with AI, even better! Pros I like most everything about Paycom, including how it functions, the ESS, and all the government/compliance offerings, learning, background screenings, tax credits, the ease of payroll, benefits administration, expense management, E-Verify, COBRA, ACA, various reports, etc. Cons There is anything that I don't like in Paycom, as it works well with our company and we get everything we need in one place. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The main reason was because Paycom had its own timeclocks and they were not outsourced. Switched from [ezLaborManager](https://www.capterra.com/p/212443/EzLaborManager/) This portal was a better match for us for what we needed, and then slowly added more modules as time went on Review Source Response from Paycom March 17, 2026 Thank you for sharing your experience and for being a longtime Paycom client! We’re glad our single software continues to support your payroll, compliance and workforce needs while keeping everything in one database. It’s exciting to hear how our continued innovation, including features like IWant™, our command-driven AI engine, is adding even more value to your experience. SD Sarah D. Corporate Payroll Accountant Management Consulting Used the software for: 2+ years ### "Paycom won me over" March 5, 2026 5.0 Overall, it's a great system to use and I would recommend it to anyone looking for a high-quality HRM program and service. I exclusively work on Payroll, and payroll is very easy to use in Paycom. It's consistent and I can trust that the system will work accurately 100% of the time. Any time I have thought something was "wrong", it was me misunderstanding how something worked. Pros Paycom has been a very consistent product since I've started using it. Generally, elements of the website do not change often, and when they do it's easy to adjust and move on. There are no massive changes or adjustments made to the product, and it's easy to use day over day. We have a customer service agent assigned to our team, \[sensitive content hidden\], and he's been wonderful. Any time I have ever emailed him for support, he consistently answers all of my questions and concerns. He doesn't talk past me and will communicate something to me in the way that makes the most sense to me. Reporting is really dynamic and I appreciate how powerful the Advanced Report Writer can be. Cons The site can be overwhelming to start with. A lot of options don't feel like they're in places that make the most sense. I struggled to understand the basic report center initially, and the advanced report writer can be a LOT to try and understand. Some of the options in the advanced report writer don't make sense until you generate a report with those selections to see what it pulled in. We've gone through two other customer service agents previously. They did their job ultimately but definitely did not give us any kind of confidence in the product. I did not trust Paycom much until \[sensitive content hidden\] was assigned to our account. 401k matches are not adjustable while creating payroll checks. This is a MASSIVE pain. There was a single update that took place that allowed us to edit the matches on paychecks, and then it was reverted or removed. PLEASE give that back. It is insanely frustrating that I can't see a 401k match calculation until I go to the check register preview portion of payroll. I should be able to adjust the item or AT LEAST view it to see how much is calculating. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) Our company needed a more robust HRM system with better reporting options. Review Source Response from Paycom March 7, 2026 Sarah, thank you for taking the time to leave a review. We encourage you to share additional thoughts with your dedicated specialist, or you can always reach out to feedback@paycomonline.com. Katie W. VP of HR Wholesale Used the software for: 1-2 years ### "Avoid this HRIS" January 5, 2026 1.0 My overall experience with Paycom was very poor. Great promises, high hopes that things would be addressed, and never once was anything delivered on. Pros The sales people were great!.... The employee mobile application was also enjoyed by my staff and something they felt was easy to navigate. Cons Implementation and customer service were atrocious. I'm truly not sure I've ever had a worse experience with a vendor. They set things up improperly - we had spreadsheets sent to them with tax information that was never setup as it should have been - and we spent hours upon hours fixing things because of this. That's just one example of so many things that went wrong. Switched from [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Dayforce was too expensive and had more functions than we needed. Review Source Response from Paycom January 8, 2026 Katie, we appreciate you sharing your experience with Paycom. We appreciate the positive feedback about our sales team and mobile app, and we're glad to hear that they were a highlight of your experience. We take all feedback seriously and would like to learn more about the specific challenges you faced. We're committed to providing our clients with world-class service and continually look for ways to improve. If you're willing, we'd like to discuss your experience further to understand how we can better meet the needs of our clients in the future. Please feel free to reach out to us at feedback@paycomonline.com. JB Julia B. Payroll and Benefits Manager Hospitality Used the software for: 1-2 years ### "Happy to be a part of the Paycom team!" December 23, 2025 5.0 Easy to use and I've been pleased with it, as long as positive updates keep happening. Our specialist knows our company in and out and while it's best working with him to reduce explanation, the rest of the team steps in well. Pros It has a lot of on the go options that are helpful for managers out in the field. The customer service is always on point, we can resolve issues quickly. Cons Lots of bugs when new updates are rolled out. This often gets in the way of normal processing and can add a lot of time to the website refreshing. When in registers, the inability to look up your full population of people is frustrating. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Customization, price, customer service and function. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Customization needed for our setup was easiest with Paycom. Review Source Response from Paycom December 26, 2025 We're delighted to serve your organization and appreciate your enthusiasm for our HR and payroll software. Our goal is to provide a seamless user experience, and we're glad you've found our software easy to use, with features like Manager on the Go and world-class service that meet your needs. We're proud to have been your top choice for customization, price, client service and usability, and we look forward to continuing to support your organization. Thank you for your 5-star review, Julia! JB John B. Payroll Coordinator Religious Institutions Used the software for: 2+ years ### "Paycom; BETI makes Business Better" October 30, 2025 5.0 I believe that my organization actually underutilizes everything that Paycom is capable of doing due to the complexity of the organization. I would recommend all companies at least talk to Paycom if they are thinking of using or changing a HRIS and Payroll systems. Pros Paycom's BETI has increase my workflow to the point that I am able to submit payroll a day earlier. We recently signed a 3-year commitment to them in order to receive the best pricing that we can get, and it is worth every penny. I find that the system is easy to use for day to day activities, and once you have been using it for 9 years as I have, you learn how to use the system to make it work for you and to be the hero to put out "fires" when they arise. For issues that I do not know how to do on my own, I know that my dedicated specialst or one of their team members will be able to either fix the issue or point me in the direction of how to solve it. In fact the support team and I have worked very closely over the years that they feel more like work friends. Paycom is an always evolving for the better both as an administrator and an employee. As I mentioned BETI has made my work life better because with the "Approve my Paycheck " feature, employees have been able to inform me of issues they see with their payroll before I start processing payroll rather than on Payday when reversing payments or additional physical checks would be needed to reconcile the situation. Cons My main issue is that Paycom does not work just by my thoughts alone, but nothing does. However if you have the settings for BETI set up correctly, it almost feels like that. Update days used to be a "hold your breath" day because the updates would improve one area, but then reset or cause issues with others. However, we were informed that Paycom is changing their update schedule from monthly to quarterly in order to give more time for testing. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paycom Derrick Chappel was a good salesman and the price was right. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) There was a payroll error and the Director of HR was unhappy with their customer service, which was a lynch pin to start his plan to condense HR/ Benefits/ and Payroll into one software. Review Source Response from Paycom November 6, 2025 John, thank you for sharing your experience using Paycom. We're thrilled to hear that Beti® has empowered you to take control of your payroll process, allowing you to submit payroll a day earlier and make data-driven decisions with confidence. By leveraging Beti's automation, you unlock the full potential of your workforce. Thank you for your 5-star review! TR Tracy R. Human Resources Manager Automotive Used the software for: Less than 6 months ### "Seamless, Reliable, and Truly Worth the Investment" September 23, 2025 5.0 Our experience with Paycom has been outstanding. From usability and availability to support and communication, Paycom has exceeded expectations in every category. We are extremely satisfied and would highly recommend them to any organization seeking a dependable HR and payroll solution. Pros Paycom delivered exceptional value for money with their all-in-one, easy-to-use platform that streamlined our payroll, HR, and timekeeping. Customer support has been responsive, professional, and proactive, and we’ve experienced zero bugs, downtime, or access issues. Communication has always been clear and consistent, making implementation and ongoing use smooth. Cons We honestly have not encountered any negatives in our experience so far. The platform has been reliable, user-friendly, and fully met our expectations. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) We chose to end our contract with UKG due to repeated compliance risks, billing issues, and lack of accountability. UKG also charged us for modules months before they were in production, each of which was only completed after repeated follow-ups from us, taking almost a full year to get all modules implemented. Despite multiple conversations, UKG consistently failed to demonstrate urgency, communication, or reliable solutions, ultimately undermining our trust and forcing us to seek a more dependable provider. Review Source Response from Paycom October 14, 2025 Tracy, thank you for sharing your exceptional experience with Paycom. We're thrilled to hear that our single software has streamlined your payroll and HR tasks and that your dedicated specialist has consistently met your needs. Your endorsement is invaluable, and we're grateful for the opportunity to serve you. It's clear that we've been able to provide a stark contrast to your previous provider, where you faced compliance risks, billing issues and a lack of accountability. At Paycom, we're committed to delivering reliable, user-friendly and transparent solutions that earn and maintain your trust - and it's great to hear that we're hitting the mark. KH Kelley H. Manager of Payroll and HR Information Technology and Services Used the software for: 2+ years ### "A Scalable Product That Can Fit Into Any Organization" October 2, 2025 5.0 I have worked with Paycom for a long time and done so on both ends of the spectrum with regards to employer size. Their tools are adaptable for any size or situation. Pros I like that Paycom's tools are flexible to the extent that they can provide core functionality for smaller companies and be scaled up at any time to an enterprise level. Cons We still see the odd tax issue here and there. Paycom's tax team should work on improving communication and transparency, especially when it comes to registering new accounts. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom The local support, single source platform, and value we the main contributing factors. Review Source Response from Paycom October 6, 2025 Thank you for sharing your 5-star experience with Paycom! We're glad to hear that you've found our solution to be flexible and adaptable for businesses of all sizes. We designed our platform to be scalable, so it's great to know that you've been able to use it effectively in a variety of settings. Your feedback is invaluable in helping us continue to improve and innovate, and we encourage you to share additional feedback with your dedicated specialist. KA KIMBERLY A. HR Director Construction Used the software for: 2+ years ### "Not going anywhere, any time soon!" September 25, 2025 5.0 We love Paycom. I get reach outs weekly from other providers that we never entertain. Most are trying to push us on price, as Paycom is known as the premium offering in the industry. However, the time and frustration we save and the ease of use to our employees makes any price differential worth it. It truly is very user friendly. We even have about 20% of our population who does not speak fluent english, and they figure it out. Our older (no-tech saavy) population have also adapted well. We still do a good bit of paper work arounds that we upload into the system. This is a must for us as we transition into the digital world but still require personal touches. I have been with outher systems that try and really force you to use their products digitally. Our reps from Paycom really listen and help us use the products to suit our employee's needs. We could not ask for a better partner for the HR side of our business. Pros I love the access our employees have to control all of their stuff. More than just see their paycheck, they can make changes in real time. The time to do payroll is so minimal, it has changed that world for us. I love their commitment to continuing education and that they listen when you have new improvement ideas. Those seem to come much faster than they have in the past. Cons Some of the products are still a bit clunky in my opinion. Mainly scheduling and performance. Scheduling is most likely to accommodate a more diverse schedule workforce or one where shifts can be picked up or traded. This function changes alot and one frustration we have is that when those updates happen and we make a change to an employee, something breaks and we have to dig in deep w/ our specialist to figure out how to fix it. Performance is just very broad. There have been quite a few updates in the last year that make this easier; however the build-out is still a different thought process than we normally would go through. For example, I would expect to open up a screen and build things out, section by section- like you would go through a document. Instead of this, you have to go to different screens and prebuild each section. Then start to build the review and pull those items in. It just leaves room for confusion in the building process. Once its built, it works great on the mgr and employee side- really just the initial setup that is a headache. The only other thing is there are still some special characters it doesnt like and when copying and pasting in certain screens, it takes a professional editor to figure out why you cant save. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom I had just finished an implementation when I left my last company. It was actually something that made me consider not leaving. The ease of a system like this can change our worlds in HR Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Limited transparency and availability to employees. Review Source Response from Paycom September 29, 2025 Kimberly, thank you for taking the time to share your world-class experience using Paycom. We're thrilled to hear that our user-friendly software has made such a significant impact on your business and that our commitment to innovation and adapting to your needs has made us a trusted partner for your HR operations. We're also excited that, with the introduction of IWant™, you can now empower your workforce with instant and accurate answers, further enhancing their overall experience. We appreciate your feedback and encourage you to continue sharing it with your dedicated specialist so we can continue to meet your organization’s evolving needs. DS Debra S. Payroll and Benefits Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Paycom Rocks!" September 26, 2025 5.0 Paycom is a great company, their website is rarely down, and the customer service is outstanding. Paycom account reps are pleasant, responsive, and knowledgeable. Pros Easy to use platform for management and staff, especially with the new IWant AI platform. Employees love the phone app. Cons No negative feedback to give as any infrequent issues are addressed and resolved in a timely manner. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Recommendations from similar organizations at the time. Review Source Response from Paycom October 1, 2025 Debra, thank you for your advocacy of Paycom! We’re thrilled to hear that you've had a consistently positive experience with our software and your dedicated specialist, and that your employees love the ease of use and convenience of the Paycom mobile app, especially with the addition of IWant™, our new command-driven AI engine. We’re proud to have earned your trust and look forward to continuing to deliver world-class service to your organization. LC Lisa C. Accounting Manager Insurance Used the software for: 1-2 years ### "The best HRIS system I’ve used so far" April 2, 2026 5.0 Overall, I enjoy using the Paycom system. It’s easy to use, includes an AI tool, and the Paycom representatives are very helpful over the phone. Pros Paycom is a highly user friendly tool that’s simple for managers to use and just as easy for our employees. Cons At times, Paycom can be slow to respond, which can make tasks more time-consuming. In addition, it can be challenging to pull reports because Paycom offers so many options. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paycom Easier to use and sales manager presented a better case to use Paycom instead of the others Switched from [HRIS](https://www.capterra.com/p/150459/HRIS/) Sync HR had many problems and it did not meet our needs. Review Source Response from Paycom April 6, 2026 Thank you for the great review, Lisa! We’re glad to hear Paycom’s ease of use, AI features like IWant™ and single database are working well for both managers and employees. It’s also great to know our team has been helpful and that Paycom stood out compared to your previous HRIS solution. KN Krystyna N. Talent Acquisition and Benefits Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Paycom Feedback" February 26, 2026 5.0 Overall, I just love it! The system, the company and the support that me and my team gets is very valuable! Pros Most I like is my representative, \[sensitive content hidden\], who is always available, very knowledgeable, very patient and kind. This makes my work so easy when I have a support from person like him! Second, it's how it looks (bright and colorful) and the way everything is set up, that is usually very easy to use. I also like that PayCom is adaptive and always ready to listen to our feedback and make update/changes based on our needs. Cons Though I do really appreciate they Paycom constantly develops and improves everything in their system, I wish that new features were simply added to existing once versus very often the hole section can be changed so much that is hard to find something again especially if you do not use something very often by the time you need to use it again it can look completely different or in a very different spot and then you spend too much time trying to find something that could be done fast and easy. Review Source Response from Paycom March 5, 2026 Thank you for the 5-star review, Krystyna! We’re thrilled to hear how much you value your dedicated specialist and the way Paycom continues to innovate based on client feedback. As new features roll out, tools like IWant™ can be especially helpful for quickly finding what you need and simplifying navigation, so your team can stay efficient and confident in the system. Devin S. Operations Manager Medical Devices Used the software for: 1-2 years ### "Paycom a must have for any business." February 6, 2026 5.0 My overall experience with Paycom was wonderful. This business tool proved to be a necessity for myself and the organization. Pros Paycom provided easy time management and payroll abilities which proved to be very beneficial for the organization. Cons In my experience I did not experience any negatives with Paycom. Nor did any other employees or Managers. Review Source Response from Paycom February 11, 2026 Devin, thank you for sharing your positive experience using Paycom, highlighting the ease of use of features like Payroll and Time and Attendance. It's great to hear that our HR and payroll software has been a valuable tool for your organization, helping you streamline and automate processes.  Chelsey B. Assistant Internal Auditor Banking Used the software for: 2+ years ### "I would recommend Paycom" October 27, 2025 4.0 Overall, the software is simple and intuitive. That's really the basic level I could ask for. My dislikes are really just small improvements, but it's good regardless. The AI tool, "IWant" was recently added, but I will probably never use it. It's so easy to use, the AI isn't necessary for me. Pros I really like how simple and easy Paycom is to use overall. The UI is appealing and easy to navigate. I don't remember experiencing any bugs or issues; it's quite reliable. I love that Paystubs are easy to find and access, and the Test Sample Paycheck feature is cool. The app is great, however, I prefer the web version for most tasks. I mainly use the app to clock on/off. Cons 1\. When you have pending punch edits and PTO requests, I wish the Read-only Time Sheet would show your current total hours as well as your tentative total hours. 2. Emails for approved punch edits do not show the date. So, when I have multiple punch edit approvals in a week, I don't know the dates they pertain to. 3. I do not like the Read-only Time Sheet view on the mobile version. Not a fan of the layout. Review Source Response from Paycom October 31, 2025 Thank you for sharing your experience with Paycom's HR and payroll software! We're delighted to hear that you've found our software to be comprehensive, intuitive and user-friendly. At Paycom, delivering exceptional client satisfaction and a world-class experience is our top priority. We invite you to collaborate with your dedicated specialist to unlock the full potential of our software and tailor it to meet the unique needs of your organization. If you have any additional feedback, we encourage you to share it with your dedicated specialist or at feedback@paycomonline.com. RP Rebekah P. HR Manager Restaurants Used the software for: 2+ years ### "HR Manager" November 14, 2025 4.0 much better now that we have \[sensitive content hidden\]. Both of them really get to know our company and help guide us to initiatives that are a good fit for our set up Pros I love our cust service rep and how ingenuative \[sensitive content hidden\] is in solving issues. He has a tracker with development requests and stays in tune with the things in the pipeline so we can be informed and also so we can get everytghing out of Paycom that we possible can Cons lack of playing well with others aka integrations. Also, it is expensive. It is hard to commit to great initiatives (like certifications) when we only need it for 25 percent of our population but have to pay for it per user. Some flexibility with pricing based on usage would be helpful. Review Source Response from Paycom November 17, 2025 Rebekah, your world-class experience with your dedicated specialist is a testament to our commitment to delivering exceptional support and helping clients like you maximize the benefits of Paycom. By having all HR and payroll data in one place, you can make more informed decisions and drive business outcomes, all while eliminating the need for multiple integrations and reducing the risk of data discrepancies. Our single-database solution is designed to provide a more streamlined and efficient way to manage your workforce. Thank you for your advocacy!  NT Nijah T. THERAPIST Individual & Family Services Used the software for: 1-2 years ### "Paycom review" December 16, 2025 5.0 My overall experience was good. It allowed me to learn more about how to electronically submit my work hours, requests for sick days and vacation time in a timely manner. Pros I liked that the website was organized, structured and less confusing than other pay roll websites. It was easy to navigate and did not have multiple tabs that can confuse users. Cons Least of all, I did not like that you could not add multiple hours for days worked all at once because sometimes people forget to put in their hours. It would help if user could edit and resubmit hours if they make mistakes. Review Source Response from Paycom December 19, 2025 We're thrilled to hear that you've had a positive experience using Paycom. Our goal is to provide a user-friendly software that makes it easy for employees to manage their hours, request time off and perform other benefit-related tasks. We're glad to hear that Paycom's organized structure and simplicity have met your needs. Thank you for your 5-star review! JN Janet N. HR Supervisor Warehousing Used the software for: 2+ years ### "Who is the best payroll company? PAYCOM" September 19, 2025 5.0 It was great at the beginning and then I started having issues with getting responses back from Paycom. Once they restructured their departments and I got my current Paycom Specialist, I started to have a completely different experience and I wouldn't trade Paycom for any other payroll company. Pros How automated it has become. It will make the life of an HR professional easier. I have eliminated paper benefit enrollment. Automatic file feeds to vendors. The user interface is simple and extremely easy to use. An employee can easily change their language on their screens. My Paycom Specialist is top tier! He gets back to me right away or someone else from his team will answer my question. Cons I don't have anything that I particularly don't like about Paycom. At one time I would have said, customer service. That has changed in the last couple of years and I now have AMAZING customer support. Review Source Response from Paycom September 23, 2025 Janet, it's clear that Paycom has earned its place as your trusted payroll partner, and we’re grateful for your loyalty. We're thrilled to hear that automation capabilities, user-friendly interface and your dedicated specialist have significantly impacted your HR operations, simplifying tasks like benefit enrollment. We appreciate your recognition of our efforts to provide world-class service! CR Cory R. Outside parts sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "Paycom is the best!!!!!" November 21, 2025 5.0 I absolutely love Paycom and how easy it is to use. We’ve been using this for a very long time at my dealership. Pros I love everything about Paycom. I’ve used this one in management and non-management. Very easy to access. All your documents filed through your company are easy to locate. Cons I honestly don’t have any thing negative to say about Paycom. It has worked very well for me ever since we started using it. Review Source Response from Paycom November 26, 2025 Cory, thank you for showing how Paycom’s single database can transform the way you work. We’re glad to hear that Paycom has been able to streamline processes and reduce the time it takes to complete tasks for you and your dealership. As a valued and longstanding client, your loyalty and continued satisfaction are a testament to our commitment to delivering world-class service and high-value software that makes a meaningful difference in organizations. KT Keean T. HR Assistant Construction Used the software for: 6-12 months ### "Paycom Review" February 26, 2026 5.0 Overall, Paycom is great. There is so much you can do and it helps a tremendous amount in our operations. Pros I love the access to everything. I am able to navigate the dashboard very well and learn about things that I don't know how to do. The Paycom representatives help a tremendous amount. Cons The only thing I dislike sometimes is that things can get out of order sometimes when a small detail is incorrect. I know that is a lot on the user, but having to dig and find the small little error can be quite a task in the vast display of everything. Review Source Response from Paycom March 5, 2026 Thank you for your review, Keean! We’re glad to hear Paycom’s single software and robust reporting capabilities are helping support your day‑to‑day operations. It’s great to know your dedicated specialist continues to be a valuable resource as you continue to customize our software to meet the unique needs of your organization. Talk to a Capterra advisor for free and get results within 15 minutes.