# Paycom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paycom the right Human Resources solution for you? Explore 1267 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130949/Paycom/reviews --- Paycom 4.4 (1267) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 7th, 2026 # Reviews of Paycom Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Intuitive and simple interface 92% positive reviews out of 279 Most reviewers describe ease of use as a major benefit, saving time with clear, accessible tools and workflows. Frequent glitches and inconsistencies 58% negative reviews out of 178 Some reviewers describe bugs and issues like unexpected disconnections, confusing updates, and system errors disrupting daily operations. Pete S Finance, 51 - 200 employees. "The solution is another Band-Aid and patch work. After we were rushed to go live even though we were not ready, we ran into constant problems. " Straightforward system navigation 90% positive reviews out of 109 Most reviewers report navigation is intuitive, allowing users of all experience levels to find features quickly. CHRISTINE M Human Resource Assistant, 51 - 200 employees. "I have worked in HR for many years and worked within many programs and paycom by far has been the easiet to implement and navigate." Cumbersome login and security steps 73% negative reviews out of 82 Most reviewers indicate security and access control require frequent password changes and multiple authentication steps, causing frustration. Francesco G Instructor, 11 - 50 employees. "The app on iPhone can be slow, passwords need to be reset every 6 weeks, and you get timed out if away on the app for too long even though it is open." Comprehensive HR process platform 95% positive reviews out of 59 Most reviewers indicate HR management centralizes payroll, benefits, and employee data, streamlining administrative tasks efficiently. Meredith J Payroll and Benefits Administrator, 1,001 - 5,000 employees. "Their robust suite of products covers a wide range of HR and payroll needs, allowing for streamlined processes within a single platform." Complex punch correction process 53% negative reviews out of 38 Some reviewers find punch management confusing, with difficult correction requests and unintuitive workflows for time entry adjustments. Jennifer P Case manager, 51 - 200 employees. "There is struggles with getting the time punch change requests to update on both the employee and supervisors screens." ## Showing most helpful reviews Showing 1-25 of 1267 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christopher D. Director of People and Culture Retail Used the software for: 2+ years ### "Paycom makes my small HR team better!" July 10, 2025 5.0 Outstanding - implementation was thorough and supported. The training we received set us up for success. And the system is easy to use! Pros Ease of implementation and use! The reporting feature is robust, and the Personnel Action Forms make employee changes so easy! Cons The entire system works well for my needs. I haven't found a feature yet that I don't like. I haven't incorporated every Paycom feature yet, but everything is great so far. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom Paycom has all the features we currently need, but is also easily scalable to meet the needs of our growing company over the coming years. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Needed one system for all our regular functions. Plus needed better reporting. Review Source Response from Paycom July 14, 2025 Christopher, we're thrilled to hear that Paycom has empowered your small HR team to work more efficiently and effectively, helping you stay focused on what matters most. As a comprehensive single software, our solution is designed to simplify HR, payroll and talent management for small businesses like yours, freeing up time and resources to tackle more strategic initiatives. We're proud to be a trusted partner for small businesses, providing the scalability and flexibility you need to thrive. AV Alixandria V. Human Resources Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Glad we made the Transition" March 16, 2026 5.0 Overall my experience has been great. From what we were using previously to now, it has been a drastic change. We get much more interaction and support through Paycom. Pros I like that it has streamlined my HR items and eliminated my need for paper. The Paycom staff are always very helpful and willing to assist when needed. Overall it has made my day-to-day operations much more efficient. Cons The item that I like least about Paycom is scheduling. It does seem that the scheduling feature is more for a hospital setting or consistent schedules, which does not work for what we need. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paycom Seemed to be a better fit for our needs and overall better capabilities. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/) We wanted one HR system that with provide the capability to do all the items we needed rather than using multiple sites. Review Source Response from Paycom March 17, 2026 Alixandria, thank you for taking the time to leave a review! We're happy to know that Paycom's single database has streamlined operations for you and has eliminated outdated, disjointed systems. We encourage you to share additional feedback with your dedicated specialist or by reaching out to us at feedback@paycomonline.com. JC Jeanine C. HR Payroll Coordinator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Mission Ridge Review" April 10, 2026 3.0 I have been in my role and using Paycom for about 9 months and feel like I have an overall good sense of how to utilize the key features. I am often overwhelmed by the amount of features and regularly unsure of what each function does. I think Paycom is capable of doing all of the tasks I want it too but I have no idea how to make changes to get to that point. Pros I love having the ability to access most features from my phone. The team is also very responsive although sometimes don't always have a quick answer, it is pretty easy to get in touch with a representative. Cons It is incredibly challenging to figure out where/how to make changes to certain things. Or seems to be multiple locations to make changes that are very similar. A good example is adding a pay code to a specific employee, often times we need to go to the employees profile to see what labor allocation profile they are in, then go to the labor allocation profiles and either create a new one or find an existing one that allows the correct access, then go back to the employees profile to change it to this and then also edit the user access profile for the manager to be able to see this employee. It is just a lot of steps for simple procedures. This is just one example but feel similar about other features. Alternatives considered [TriNet](https://www.capterra.com/p/192254/TriNet/) Reason for choosing Paycom I was not a part of the decision making process. The company decided to switch to Paycom before I began. Review Source Response from Paycom April 20, 2026 Thank you for sharing your experience, Jeanine. Paycom offers comprehensive and flexible modules supported by knowledgeable specialists who are available to help clients navigate and optimize the software. We welcome you to share additional details at feedback@paycomonline.com so we can address your concerns directly. SC Sophie C. HR Manager Gambling & Casinos Used the software for: 2+ years ### "My take on paycom" February 26, 2026 4.0 After our account was accurately set up, paycom was a little easier to use. Needs a better set up process and training. Pros Ease of use, onboarding, recruitment, reporting, ask here, payroll process Cons When we first started, customer service and the communication and set up process was a bad start. too many representatives changing so often. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Cost, we have sister properties and got a discount to add all. Switched from [Paylocity](https://www.capterra.com/p/86714/WebPay/) Cost, we have sister properties and got a discount to add all. Review Source Response from Paycom March 2, 2026 Thank you for sharing your experience, Sophie! We’re glad to hear we’ve been able to support your team with onboarding, recruiting, reporting, payroll and day‑to‑day needs as you’ve implemented into the platform. We appreciate your partnership and your recommendation as you continue working with Paycom. WG Wendy G. Office Manager Aviation & Aerospace Used the software for: 2+ years ### "Great Product !" April 30, 2026 5.0 I have found Paycom to be very easy to use for all the basic functions, payroll, HR, reporting, etc. The more difficult areas which take time to master is understanding how the performance reviews, discussion forms & personal action forms can work together. Pros Every module is within Paycom - that was the reason they were ultimately chosen as our payroll vendor. This allows for no outside glitches within the software; everything is similar in understanding as you move through the options. Cons Sometimes when trying new modules there is a learning curve to understand how everything works together. And to remember when you do some things only once a year, like benefit rollovers, year-end processes like ACA. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Liked the fact that Paycom was all under one software with no outside vendors. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) ADP was getting expensive and every little item was a cost. Review Source Response from Paycom May 8, 2026 We’re glad to hear Paycom’s single software makes it easy to manage payroll, HR and reporting in one database. It’s great to know the unified experience across modules is delivering the reliability and simplicity your team values. Thank you for your 5-star review, Wendy! MR Monica R. Regional Payroll Manager Entertainment Used the software for: 2+ years ### "Highly Recommend Paycom" April 29, 2026 5.0 I have used Paycom for over 5 years and have recommended switching to Paycom when I encounter a business using another platform. Paycom's sales, onboarding, and support divisions communicate effectively and help clients feel secure and learn how to get the most out of the Paycom system. Pros Paycom's system feels organic rather than cobbled together like other systems. Paycom listens to their clients and may make adjustments to their system if the recommendation has merit. I appreciate their dedicated team customer service model. I always get an answer. Cons Some team members are not as experienced as others in all aspects of Paycom. Regardless, it seems that the team always finds a subject matter expert to get answers/results for clients. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[isolved](https://www.capterra.com/p/164417/iSolved/) Reason for choosing Paycom Paycom's sales team and customer support are superior to other providers. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The need for a modern, scalable system that provided robust reporting functionality. Review Source Response from Paycom May 8, 2026 Thank you for your continued trust and recommendation over the years! We’re glad to hear our teams, from sales to onboarding to ongoing support, have provided clear communication and helped you feel confident getting the most out of Paycom's single software. It’s great to know you value our comprehensive software and dedicated support model, ensuring you always have the right expertise when you need it. AH Amber H. HR Manager Machinery Used the software for: 1-2 years ### "Paycom is a game changer" April 28, 2026 5.0 Paycom has been a very appreciated platform within my company. Employees have had raving reviews and it has given me the ability to focus on higher level items without having to worry about data entry. It gives employees ownership of their wishes and make changes live when they want. Pros Excellent Customer Service, Seamless Automation, Time Saving Efficiency, Real-time changes, Robust reporting and transparent analytics Cons Our company is very complex and it would be nice to have the ability to request customizations as it regards to company applications Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Paycom provided excellent Customer Service and the Employee experience was more user friendly on Paycom's platform Review Source Response from Paycom April 30, 2026 Our single‑database software empowers employees to manage their own data, enabling seamless automation, real‑time updates and accurate data across the entire employee life cycle. We’re glad Paycom’s full‑solution automation helps your team reduce manual work and focus on higher‑level priorities. Thank you for your 5‑star review, Amber! VT Valerie T. Specialist Automotive Used the software for: 2+ years ### "Happy with Paycom!" April 27, 2026 5.0 I have used Paycom since early 2022 and prefer it over other HRIS systems. The reports section makes it so easy to select items that I am pulling for reports! Pros Very easy to use, love the easy select reports I can Call to get help, or use the help tools Have used with several companies now and feel confident in Paycom ability to deliver a good product Cons I hear that the breakdown of our billing is not the easiest, but this is not my area of knowledge at this time. Alternatives considered [Succession Planning](https://www.capterra.com/p/168416/Talent-Management-Suite/) Reason for choosing Paycom The ease of use, setting up through actual use of the product Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Multiple reasons, I was not here when they made the change Review Source Response from Paycom April 28, 2026 Valerie, thank you for your 5-star review of Paycom! It's wonderful to know you find Paycom easy to use and that you have had a great experience across multiple organizations. We're excited to share that Career and Succession Planning is a newly available module within the Paycom system. We encourage you to reach out to your dedicated specialist for more information, or check out our website: paycom.com/software/career-succession-planning. CB Cindy B. Sr Manager, HRIS Education Management Used the software for: 2+ years ### "Paycom Review" April 22, 2026 4.0 Overall we use Paycom on the daily basis, it seems to cover the majority of what we need for our HCM needs. Pros The all in one solution makes things easier as I only have to enter an employee one time. It keeps me from being redundant in my work. Cons Customer service is hit or miss. While their customer service is great if you get a tenured rep, if you get someone who is not tenured it is a mess trying to get them to understand what you are trying to explain and the issue at hand. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Our COO at the time wanted Paycom and they made the decision to switch. Also, we were two companies that merged and one company was using it already. Review Source Response from Paycom April 24, 2026 We’re glad Paycom’s single database platform helps reduce redundant work and supports your daily HCM needs. We'd like to learn more about your experience, and encourage you to share additional details with us at feedback@paycomonline.com. Thank you for taking the time to leave a review, Cindy. Tony S. President Construction Used the software for: 1-2 years ### "Expensive, Overcomplicated Platform That Increased Work and Cost" January 31, 2026 1.0 Bad, we thought it would save us time and money and boy was i wrong, it cost more per payroll not to mention how much more team member time thad to go into simple payroll processing each week. Pros The support was adequate, but it had to be becasue you will need a lot of support with this platform Cons The most overly complicated, bloated and poor designed platform I have every used. Right from the start we realied we had made a mistake and it was too late. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Thought we would save money and time, but after we switch (and it's on me I did not do enough research) we realized we had made a mistake Review Source Response from Paycom February 11, 2026 At Paycom, we aim to empower our clients with the tools and resources they need to succeed and we're disappointed this wasn't your experience. We encourage you to reach out to us at feedback@paycomonline.com, so we can look into this further. We're confident that our software can meet the diverse needs of businesses like yours. KS Karen S. Payroll Analyst Hospital & Health Care Used the software for: 2+ years ### "Paycom-A Leader in Innovation" March 2, 2026 5.0 It has rough at first, but it has gotten better with learning the software and teaching others how to use it. It is a great product. Pros I like that employees can clock in and out with ease on their phones, make corrections to their time, manage tax changes, direct deposit changes, and personal information changes. Also, I like that we can go through webinar trainings of the new product features every month. Cons I felt that the initial implementation was done so quick that we had a lot of trial and error before understanding some of the components of the software. Switched from [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/) We made the switch because the UKG software was sunsetting and we needed to get a new HRMS software. Review Source Response from Paycom March 5, 2026 Thank you for your 5-star review, Karen! We’re glad to hear Paycom’s innovative features, mobile app and Employee Self-Service® tools have made a positive impact for your team. It’s also great to know that our client webinars and training resources continue to support learning and long‑term success with our software. JD Jennifer D. Controller Wholesale Used the software for: 6-12 months ### "Enjoying Learning Paycom" March 30, 2026 5.0 My experience has been good with Paycom. The staff at Paycom is very helpful and if they do not have the answer for you, they will find someone who does. Pros Something I really enjoy about Paycom is the training you get. If you sign up for one of the trainings and you miss it, you can still watch it later. The other kind of training besides the webinars is the step by step instructions how to process anything. Cons It is hard to find where some things are located on the site. You have to go here, then here, then here to find a lot of things. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Payroll was not being done correctly had it was in 3 different products. I wanted everything all in one product. Review Source Response from Paycom April 1, 2026 Thank you for sharing your experience, Jennifer! We’re glad to hear our team has been helpful and that you’re enjoying Paycom’s training resources, including on-demand webinars and step-by-step guidance from your dedicated specialist. It’s great to know that having everything in a single software has made a positive difference for you. MR Michael R. VP of HR Real Estate Used the software for: 6-12 months ### "Paycom Pros and Cons" April 2, 2026 4.0 I enjoy using Paycom. I have used several other HR platforms and Paycom is very competitive. Their service model needs some work and some of their modules need updating, but I would consider them highly competitive in the HRIS space. Pros East of having a connected data base with several connected modules so limited integrations are needed. Cons Some of the modules are outdated (leave administration); Lacks certain modules---employee relations; recognition. Service module is very poor. No true client facing ticketing platform to monitor open tickets. It's basically call your Paycom rep and hope that things get resolved. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Paycom Inherited from prior organization so our decision was somewhat limited. Review Source Response from Paycom April 6, 2026 Michael, we appreciate you taking the time to leave a review. We're glad to know Paycom's comprehensive software helps reduce integrations and keep your data centralized. We'd like to learn more about your feedback, and encourage you to share more details with your dedicated specialist or by reaching out to feedback@paycomonline.com. HK Heather K. CFO Health, Wellness and Fitness Used the software for: 2+ years ### "Still wouldn't recommend " April 27, 2026 3.0 Overall I have had an unfavorable experience with Paycom, but it is improving. Unfortunately due to integration I would still not recommend. Pros One stop shop. I like the trainings and report building. Blake Kennedy knows everything. We have been through several reps don't respond or don't know, but we have a good one now. Cons Integration was a nightmare and I will never recommend Paycom because of the horrible experience we had. They even would place blame on us for things. Everything is extra. Items are billed per paycheck and not in lump sum or per actual user. Other payroll companies have been able to charge supplemental tax and normal tax on the same check automatically and Paycom cannot. The tax department is almost impossible to deal with. They just have us upload things over and over again and never really resolve an issue until I call and complain or even figure the issue out myself by. Switched from [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) New HR thought it would be a good move for HR and Payroll. Review Source Response from Paycom April 28, 2026 Heather, thank you for taking the time to leave a review. We’re glad Paycom’s training materials and our dedicated service model have been beneficial to your business processes. We'd appreciate the chance to learn more about your onboarding experience and encourage you to reach out to your dedicated specialist or feedback@paycomonline.com so we can further assist. RE Rose E. Administrative Assistant Construction Used the software for: 1-2 years ### "Paycom is very efficient!" February 25, 2026 5.0 Love using Paycom! Employees efficiently punch in with department, project, and on-site and off-site status. Employees also have access to posting comments and submit punch request to supervisors before approving their checks. Pros The ease of use within both the APP and the online version. Easy of communication with customer support with both email and phone support. Paycom is a great value for money which includes features like reporting employee performances with ease of recruitment for advancements. Cons There only thing don't like about Paycom is the reports for Labor Allocation does not include the column with exact dollar amounts of the taxes paid by employer and total of all taxes paid for the labor expenses portion of job costing. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Less Technical glitches for employees and more features. Review Source Response from Paycom March 5, 2026 Thank you for sharing your experience, Rose! We’re glad to hear that Paycom’s ease of use across both the Paycom mobile app and through Employee Self-Service®, along with its robust time and attendance features, has helped your team work more efficiently. It’s great to know our dedicated support and single solution continue to deliver strong value for your organization. JB Julia B. Payroll and Benefits Manager Hospitality Used the software for: 1-2 years ### "Happy to be a part of the Paycom team!" December 23, 2025 5.0 Easy to use and I've been pleased with it, as long as positive updates keep happening. Our specialist knows our company in and out and while it's best working with him to reduce explanation, the rest of the team steps in well. Pros It has a lot of on the go options that are helpful for managers out in the field. The customer service is always on point, we can resolve issues quickly. Cons Lots of bugs when new updates are rolled out. This often gets in the way of normal processing and can add a lot of time to the website refreshing. When in registers, the inability to look up your full population of people is frustrating. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom Customization, price, customer service and function. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Customization needed for our setup was easiest with Paycom. Review Source Response from Paycom December 26, 2025 We're delighted to serve your organization and appreciate your enthusiasm for our HR and payroll software. Our goal is to provide a seamless user experience, and we're glad you've found our software easy to use, with features like Manager on the Go and world-class service that meet your needs. We're proud to have been your top choice for customization, price, client service and usability, and we look forward to continuing to support your organization. Thank you for your 5-star review, Julia! MG Mike G. CPO Retail Used the software for: 2+ years ### "Best HCM...Easily" December 10, 2025 5.0 Having worked in several HCM environments, Paycom is easily the most well rounded and provide exceptional service. Pros Far and away, Paycom provides the best customer service in the space. They ensure that the end user and administrators can efficiently and effectively perform tasks without assistance. Both the client and admin sides of the platform are intuitive and easy to learn, even for beginners. We are loyal Paycom customers and have no intention of even considering other platforms. Cons While there are occasional hiccups, the support team is quick to reply and ensure resolution is swift. Alternatives considered [UKG Pro](https://www.capterra.com/p/480/UKG-Pro/)[Paylocity](https://www.capterra.com/p/86714/WebPay/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paycom The ease of use and excellent customer service made it a no-brainer Switched from [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Workday was a nightmare with hidden costs and exceptionally technical skills required to effectively adminster Review Source Response from Paycom December 11, 2025 Thank you for taking the time to share your world-class experience using Paycom. We're thrilled to hear that our software has exceeded your expectations, particularly in terms of ease of use and dedicated service, and that you've found it to be a significant improvement over your previous HCM solution. We appreciate your loyalty and look forward to continuing to support your HR and payroll needs. Thank you for your 5-star review, Mike! RG Rosario G. Human Resources manager Utilities Used the software for: 2+ years ### "Human Resources Manager" February 25, 2026 5.0 It has been a positive experience, especially for the employees using the self-service module. I love that you are always looking for ways to make things accessible and easier for all of us. Pros The email and phone customer support, responsiveness, and care were outstanding and very much appreciated. Cons The website changes. It took a minute to navigate through it, but it didn't take long to become familiar with it. It's all good now! Switched from [ADT Security](https://www.capterra.com/p/230040/ADT-Security/) Looking for a better HRIS system that would support our needs Review Source Response from Paycom March 2, 2026 Thank you for your 5-star review, Rosario! We’re glad to hear features like Employee Self-Service® and our dedicated and responsive support have made a positive impact for your team. We appreciate your partnership and your recommendation as you continue to grow with Paycom. JB John B. Payroll Coordinator Religious Institutions Used the software for: 2+ years ### "Paycom; BETI makes Business Better" October 30, 2025 5.0 I believe that my organization actually underutilizes everything that Paycom is capable of doing due to the complexity of the organization. I would recommend all companies at least talk to Paycom if they are thinking of using or changing a HRIS and Payroll systems. Pros Paycom's BETI has increase my workflow to the point that I am able to submit payroll a day earlier. We recently signed a 3-year commitment to them in order to receive the best pricing that we can get, and it is worth every penny. I find that the system is easy to use for day to day activities, and once you have been using it for 9 years as I have, you learn how to use the system to make it work for you and to be the hero to put out "fires" when they arise. For issues that I do not know how to do on my own, I know that my dedicated specialst or one of their team members will be able to either fix the issue or point me in the direction of how to solve it. In fact the support team and I have worked very closely over the years that they feel more like work friends. Paycom is an always evolving for the better both as an administrator and an employee. As I mentioned BETI has made my work life better because with the "Approve my Paycheck " feature, employees have been able to inform me of issues they see with their payroll before I start processing payroll rather than on Payday when reversing payments or additional physical checks would be needed to reconcile the situation. Cons My main issue is that Paycom does not work just by my thoughts alone, but nothing does. However if you have the settings for BETI set up correctly, it almost feels like that. Update days used to be a "hold your breath" day because the updates would improve one area, but then reset or cause issues with others. However, we were informed that Paycom is changing their update schedule from monthly to quarterly in order to give more time for testing. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Paycom Derrick Chappel was a good salesman and the price was right. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) There was a payroll error and the Director of HR was unhappy with their customer service, which was a lynch pin to start his plan to condense HR/ Benefits/ and Payroll into one software. Review Source Response from Paycom November 6, 2025 John, thank you for sharing your experience using Paycom. We're thrilled to hear that Beti® has empowered you to take control of your payroll process, allowing you to submit payroll a day earlier and make data-driven decisions with confidence. By leveraging Beti's automation, you unlock the full potential of your workforce. Thank you for your 5-star review! EB Elizabeth B. HR Manager Retail Used the software for: 2+ years ### "Highly recommend Paycom for HRIS system" November 12, 2025 5.0 Overall, the best HRIS platform I have worked with. The platform is easy to use, intuitive; their tax team and garnishment team is easy to work with. The customer service is always great as well. Pros More intuitive platform compared to others; ability to hook into carriers via API is great. Customer support staff is always great too! Cons Some out of the box reports aren't quite helpful and require further work. More summary level reports would be great. Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Paycom Platform UI and features of each; Paycom had the timekeeping we liked as well Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Went to direct broker and wanted cost savings Review Source Response from Paycom November 17, 2025 Elizabeth, your firsthand experience with Paycom, having transitioned from your previous provider,  provides valuable insight into the benefits of our platform. We appreciate your advocacy of our intuitive design, customization and world-class support, which have all contributed to a seamless experience. If you have any additional feedback, please don't hesitate to contact your dedicated specialist or email us at feedback@paycomonline.com. Thank you for your 5-star review! KN Krystyna N. Talent Acquisition and Benefits Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Paycom Feedback" February 26, 2026 5.0 Overall, I just love it! The system, the company and the support that me and my team gets is very valuable! Pros Most I like is my representative, \[sensitive content hidden\], who is always available, very knowledgeable, very patient and kind. This makes my work so easy when I have a support from person like him! Second, it's how it looks (bright and colorful) and the way everything is set up, that is usually very easy to use. I also like that PayCom is adaptive and always ready to listen to our feedback and make update/changes based on our needs. Cons Though I do really appreciate they Paycom constantly develops and improves everything in their system, I wish that new features were simply added to existing once versus very often the hole section can be changed so much that is hard to find something again especially if you do not use something very often by the time you need to use it again it can look completely different or in a very different spot and then you spend too much time trying to find something that could be done fast and easy. Review Source Response from Paycom March 5, 2026 Thank you for the 5-star review, Krystyna! We’re thrilled to hear how much you value your dedicated specialist and the way Paycom continues to innovate based on client feedback. As new features roll out, tools like IWant™ can be especially helpful for quickly finding what you need and simplifying navigation, so your team can stay efficient and confident in the system. AC Ashley C. HR Operations Manager Banking Used the software for: 2+ years ### "Excellent All-in-One HR & Payroll Solution" April 8, 2026 5.0 My overall experience with Paycom has been very positive. It has helped improve efficiency within our HR and payroll processes and reduced manual work. The platform is reliable, organized, and continues to evolve with useful updates. It has made a noticeable difference in how we manage employee information and payroll, and it has helped create a smoother experience for both HR staff and employees Pros Paycom has been an excellent all-in-one HR and payroll solution for our organization. The system is very user-friendly and makes managing payroll, benefits, and employee data extremely efficient. I especially appreciate how employees can access their own information, submit requests, and make updates through the self-service feature, which saves our HR team a significant amount of time. The reporting tools are also very helpful and allow us to quickly generate accurate data when needed. Overall, Paycom streamlines processes that used to take much longer. Cons While Paycom is a great system overall, there can be a slight learning curve when first getting started, especially with some of the more advanced features and reporting tools. However, once you become familiar with the platform, it becomes much easier to navigate and use effectively. Review Source Response from Paycom April 14, 2026 Thank you for your 5-star review, Ashley! We’re glad Paycom has helped automate manual work, streamline HR and payroll processes and empower employees with tools like Employee Self‑Service, creating a smooth experience for your workforce. Continuing to innovate while supporting your team’s efficiency is exactly what we strive to deliver. TS Tammy S. Payroll Associate in the Accounting dept Non-Profit Organization Management Used the software for: 2+ years ### "Loving Paycom" April 23, 2026 5.0 I use Paycom daily for payroll, wage garnishments, ask here inquiries, and many more tasks. I have always had a great experience with learning new things and ways to be able to save more time in completing those tasks. Customer service has been a pleasure with understanding the assistance I am looking for and a speedy response. I would definitely recommend Paycom to any business. Pros I enjoy the ease of being able to navigate through the different features of Paycom. I work with many different aspects. When I find I am unsure of how to complete a task, I can easily navigate to the help center to be able to implement the information given to assist me further. Otherwise, the support team at Paycom has always been an excellent resource through their email and phone support when needed. I also love the aspect that our employees are able to take charge of their own information through the ESS, at the same time that when they come across an issue, we are able to assist them with ease. Cons The least of Paycom that I have challenges with is the company maintenance and where to find a feature I am unsure of due to not being a part of the set up with my company. However, the more I have used Paycom and my company's customization of it, the more and easier tasks have become. Review Source Response from Paycom April 28, 2026 We are proud to offer the most automated HR and payroll solution on the market, and are glad that you have always had a great experience with Paycom. Thank you for your review, Tammy! DA Deborah A. HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Paycom Review" April 8, 2026 5.0 I found that the phone support is the fastest and best in the industry. I belive that compared to the other services that I have used in the past, they are the best. Pros The value for the money and customer support is the best in the industry. I have worked as an HR Director for 20 years and have used their services and products in different industries. The customizations and options they offer are a plus. Cons The EDI support for the benefits can be challenging and could use more details and clarity in training especially in the topics of open enrollment during intial introductions. Review Source Response from Paycom April 14, 2026 We’re proud to provide a dedicated specialist as your single point of contact, offering knowledgeable, responsive support and personalized guidance to help you get the most from Paycom. Delivering real, reliable support alongside a powerful, customizable software is central to how we serve our clients. Thank you for your 5-star review, Deborah! RK Rebecca K. Payroll HR Automotive Used the software for: 2+ years ### "You need paycom" April 23, 2026 5.0 Pros Paycom has amazing email and phone support. If I ever have an issue or question customer support is always there to be helpful! I think the program is very user friendly, and can be customized for my stores needs. Cons There really is not anything I don't enjoy about paycom. Any issues I have are always handled within the call, or day. Review Source Response from Paycom April 28, 2026 Thank you for sharing your 5-star experience with Paycom, Rebecca! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.