# Page 3 | Club Automation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Club Automation the right Club Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130770/Club-Automation/reviews --- Club Automation 4.1 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Page 3 - Reviews of Club Automation ## Showing most helpful reviews Showing 51-75 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MBR Mary Beth R. Accounting Sports Used the software for: 2+ years ### "Accounting/Business Owner" July 25, 2024 5.0 I really love the CA system. We started with Club Automation in 2013. I am constantly learning what this system can do. It makes my life so much easier. I can access from work, my phone or at home. Pros I love how easy it is to set up programs in the court sheets for our junior and members. It is so easy to make changes if needed. I work on the court sheets about 80% of my day and it makes my life so easy. Cons 1)Would love if our members could go on-line and schedule their own make up classes. 2) Sometimes the blocking of courts does not work. If you are making changes using the block feature it sometimes reverts back to an old-blocked court. Review Source Response from Daxko October 21, 2024 Hi Mary Beth - thank you so much for taking the time to provide this feedback. I'm glad to hear that we've been your chosen partner for over 10 years. I wanted to confirm I have passed back your feedback on member facing scheduling options to our product team. As for the issue with court block glitch, please send me an email at rachel.haney@daxko.com and I'll get you connected with the right person to dig into this with you. LE Loveda E. aquatic exersize instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "into the twentieth century" January 21, 2025 4.0 finally get in the routine and its great Pros passwords are not too long, easy access, easy to get around Cons learning to do it . just old training having to be changed Review Source Response from Daxko February 10, 2025 Hi Loveda - thanks for taking the time to provide feedback on your experience with Club Automation. We're glad to hear once you've learned the software its easy to use. CN Carlene N. Fitness instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Nice product" February 2, 2025 5.0 I enjoy the product and would recommend it . Pros Convenient and easy to use. Makes planning classes easier. Cons Needing to change password every 3 months. Nothing private that requires a password. Review Source Response from Daxko February 7, 2025 Hi Carlene - thank you for sharing your experience with Club Automation. We're glad to hear that it has improved scheduling classes for you. I'll be sure to pass back to the Product Team about changing the password. JS Jayne S. Group Fitness Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use for the End User" July 25, 2024 5.0 Overall it helps to plan for classes by knowing who and how many are registered. Pros As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward. Cons It takes too many clicks to get to the class roster. Review Source AM Amanda M. Cooperized kids tecaher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good system to manage a large clientele " July 25, 2024 5.0 Pros I like how I can look a week out at the numbers for childcare. Cons I feel there's a lot of steps and a few things could be automated or made easier. Review Source DC Darren C. Tennis Professional Sports Used the software for: Less than 6 months ### "Club Automation Review" July 30, 2024 5.0 Pros Easy to use. Helps make scheduling easy to follow. Cons I like Club Automation, and do not have any real issues. Review Source Response from Daxko October 18, 2024 Thanks so much for providing this feedback Darren! SA Sarah A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "STAY away!!! Run to ABC ignite!!!" December 12, 2024 1.0 This is the worst company to deal with They don’t know what they are doing as a company Pros This is a Frankenstein company Pieced together Cons Pricing terrible software terrible support Reason for choosing Club Automation They told us we would save money but unfortunately our fees were double Review Source Beth V. Director of Marketing and Membership Hospital & Health Care Used the software for: 1-2 years ### "The staff at Club Automation is second to none! " January 23, 2018 5.0 Pros Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software! Cons Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program. Review Source ME Mitch E. Aquatics Director Health, Wellness and Fitness Used the software for: 2+ years ### "Perhaps the most frustrating software and customer support I've ever used." August 18, 2021 1.0 There are several days when I would rather go back to a pencil-and-paper accounting system than use Club Automation. Pros The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier. Cons The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience. Reason for choosing Club Automation We didn't consider other products at the time. After 3 years of trying to make it work effectively, we are now considering other solutions. Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) They talked us into making the switch when CSI bought club automation. Review Source LU Lauren U. Membership Sales Advisor Health, Wellness and Fitness Used the software for: 6-12 months ### "More Pros than Cons" December 9, 2021 4.0 Overall CA has been a good change at our business. We are still getting used to it here and we definitely have some suggestions on how to make it better, but we really loving the look of it and the user friendly aspect. I would recommend checking it out if you are looking to switch software's. Pros First of all, the look of it caught my eye and the fact that it is very user friendly! Our old system was outdated and was not very easy on the eyes. We also love that there is a CRM system built into the software that connects to the actual Club side. That makes it very appealing to us as a business. It is also great to be able to generate PDFs super easily! Cons This software could use some updates on a few things that we have had a hard time working through. CA would benefit from a texting feature for the CRM, better view of the schedule of each employee for the CRM, notifications when a new online form submission comes through for a new membership, way better ease of changing forms within the system (ex: Emailing Membership Link) , Being able to add a credit that does not just apply to dues, Better ease of sending mass emails to leads who have not yet joined for the CRM, Being able to easily separate and organize non-members / guests from current members. The CRM is not the best, so we would recommend ease of connecting an outside CRM system with CA. Review Source Bryan W. Co-founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleasingly Professional " November 20, 2021 5.0 Very professional, very knowledgeable about the health club industry and the needs of operators. Pros Club Automation has lots of resources and options for tracking the cadence of your business. All of this would be useless if it weren't for the implementation team guiding us through the software's full potential. Top-class onboarding. We had a group of four Club Automation professionals guiding us through the process over a 3-month period. Very thorough! Cons I have not found any cons yet. Be aware that this is not a plug-and-play system that is just handed over to anyone willing to pay the price. Be ready for a group of professionals on task and on point to help you stick to your timeline. Clear some schedules and create some mental bandwidth within your organization. Reason for choosing Club Automation \[SENSITIVE CONTENT\] and his sales team gave some exceptional presentations and solutions that would help us achieve our long and short-term goals. It made the decision very easy for us if you are a health club operator I highly recommend ClubAutomation. Great partners! Review Source Response from Daxko November 29, 2021 Thank you for the kind words, Bryan! MB Megan B. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Thankful for Club Automation" December 7, 2021 5.0 Pros Truly an all in one club management system that is easy for members and staff to use. I love that it automatically bills and withdraws payments and the booking feature for members is very helpful. Cons I wish there was online camp registration where we can choose what information we want to collect, what questions to ask and have parents complete it online while registration for a program (special needs, medications, allergies, ect) Alternatives considered [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Club Automation Club Automation was a full club management system, not just for camps. Review Source DF Doug F. General Manager Sports Used the software for: 2+ years ### "CA was purchased by Daxko and many unresolved problems after the transition. " January 4, 2022 3.0 Pros We use online court reservations, resources management and POS. We have been a user since 2013 and have been very happy with the services up until late 2021. Cons I did not like that our permissions have been changed substantially under the new \[SENSITIVE CONTENT\] and working on the third trouble ticket to hopefully get resolved. They keep closing the ticket saying resolved, but they must not test as the issues are still there. We cannot change a court reservation in the past. Building up a backlog of reservations adjustments and refunds that customers have been waiting for. Making us look sloppy to our customers. Review Source VR Verified Reviewer Finance Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty Happy" August 9, 2018 4.0 No software does all things for all clubs and overall I am happy with our choice of Club Automation as it does many of the things we need. Pros Initially the customer service felt very personal and the process of switching from our old software was handled very well. I appreciate the regular updates to fix bugs and add features. Cons After switching customer service reps multiple times through our 18 months we’ve lost the feel that our rep really knows and understands us. I was looking forward to the customizable reports but it’s not always intuitive which one you should start with to get the report you need. Review Source VR Verified Reviewer Co-Founder Used the software for: 2+ years ### "Pretty user interface but doesn't produce correct accounting or payroll information." November 9, 2017 1.0 Pros Very easy to use for front-line employees. Never had an issue with the server or any cloud-based functionality. Cons If one actually looks into the reporting and numbers produced, tons of irregularities are found. Starting to question all the data produced and if anyone on their staff has an accounting background. Seems ever update triggers a chain reaction that produces incorrect payroll or reporting. Review Source John D. Assistant Vice President of Guest Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Club Automation" August 3, 2018 5.0 Club Automation has been a terrific partner with our facility. Their customer support is second to none, which is what led to our change from a previous software supplier, and their product is easy to use and member-friendly. Pros The functionality and ability to retrieve any information that you need. Cons This is probably the result of working with another software system for years prior to switching to Club Automation, but some of their reports should be easier to extract. Review Source SD Steve D. OWNer Health, Wellness and Fitness Used the software for: 6-12 months ### "Implementation Disaster" January 5, 2021 1.0 I have been in hundreds of software, SaaS, and cloud services in corporate America. I can truly say this has been the most stressful and troubling implementation EVER! six months of poor customer service, unexpected charges, access issues Pros THe only good thing compared to ABC FInancial is it is truly web based. Other than that i would go back to ABC tomorrow Cons The data conversion the implementation the first billing the partners they use for CC processing and door access the ability to get local help for door access their customer support Reason for choosing Club Automation I was sold on the sales and marketing tactics of \[SENSITIVE CONTENT HIDDEN\], which failed to deliver the results he promised in both oral and written presentations. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) A supposedly better web based solution with slight cost savings Review Source JS Jason S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Monroe athletic club" December 7, 2021 4.0 Pros Functionality and abundance of features. Cons Reporting and customer service response time. Review Source VR Verified Reviewer Accounting Health, Wellness and Fitness Used the software for: 1-2 years ### "Best software" October 23, 2019 5.0 Pros One of the best tennis softwares I have used (and I’ve used a few). The court sheets are very clear and the reports are great. Cons They are very expensive and the customer service is not great.. Review Source Response from Daxko December 4, 2019 Thank you for the good words, we'll keep striving to make our product even better! aC ashley C. After-School Coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "Club Automation is great for sign ups and easy charging " March 25, 2022 5.0 My overall experience is very positive, I use it on the daily. Pros It is a universal software that makes life at a recreational facility much easier Cons Its sometimes slower than other softwares Review Source RK Rachel K. Marketing Project Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Still learning how to best use" April 15, 2019 4.0 We recently transitioned to Club Automation after using an outdated system for years. Overall the transition has been positive, but not without a fair share of step backs. We are learning as we go! Pros Love that you can do everything in one place: sign up for a group exercise class, register for programs, sell merchandise, book tennis lessons, etc. Cons We use Club Automation in conjunction with HubSpot. With the way things are set up, there is a slight delay in connecting accounts between the two softwares. This can be a bit confusing. Review Source Response from Daxko April 16, 2019 Thanks for your feedback, Rachel! We're happy to hear the transition has been positive. VR Verified Reviewer Strength And Conditioning Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Club Automation" January 25, 2019 4.0 While it's early, there are some other softwares that might be easier to use for convinience sake. Pros Club Automation has several features and functions that other softwares the I used did not have. The main upside is the presentation, it looks more organized than other softwares and can accomodate several more functions. Cons One of the main negative things about Club Automation was the ease of use. As much as it was orgranized and can do many different functions, the navigation through the tools was so much. Other softwares have quick access tabs or buttons. Club Automation requires so much navigation just to do some simple functions. Review Source DW Donald W. Executive Manager Recreational Facilities and Services Used the software for: 1-2 years ### "First class cloud-based software for the health and tennis industry" January 18, 2017 5.0 We've been using Club Automation for 15 months and have been happy with the service and product from Day One. Their cloud-based software is both easy to use and has sophisticated functionality that helps us run our multi-purpose health & tennis club effortlessly. Michael R. and his customer service team are second to none and are always there to assist us with any questions or needs that we have. The fact that the founder of Club Automation is a club owner really shows as they speak our language and really understand the day-to-day operational challenges of health and tennis facilities. We look forward to continuing to work with Club Automation in the future and excited to see what new features they have in the works. Review Source LF Leigh F. Graphic Designer Graphic Design Used the software for: 2+ years ### "Diverse Tool" January 9, 2020 4.0 It has been easy to use and can perform many functions. Pros I love the management tools which allow me to check and update my hours remotely. There are many aspects of a health club facility that can be managed with this software. Cons A few times I lost privilege settings but they were quickly restored by contacting Customer Service. Review Source JM Jarrett M. lead Consumer Services Used the software for: 1-2 years ### "modern club services" September 6, 2018 4.0 Pros ease of use, general layout, great support, frequent updates Cons some bugs involving external devices connected to the computer and interfacing with the software, however this is more an outdated hardware issue and they replaced some components. Review Source Response from Daxko January 10, 2019 Thanks for your feedback, Jarrett! Talk to a Capterra advisor for free and get results within 15 minutes.