# Page 3 | Club Automation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Club Automation the right Club Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130770/Club-Automation/reviews --- Club Automation 4.1 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Page 3 - Reviews of Club Automation ## Showing most helpful reviews Showing 51-75 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AO Austin O. Membership Staff Sports Used the software for: 6-12 months ### "Awesomeness" April 10, 2025 5.0 Pros Every thing! Easy to use, I like how you can set tabs. Cons Slight learning curve upon first use but manageable Review Source CN Carlene N. Fitness instructor Health, Wellness and Fitness Used the software for: 6-12 months ### "Nice product" February 2, 2025 5.0 I enjoy the product and would recommend it . Pros Convenient and easy to use. Makes planning classes easier. Cons Needing to change password every 3 months. Nothing private that requires a password. Review Source Response from Daxko February 7, 2025 Hi Carlene - thank you for sharing your experience with Club Automation. We're glad to hear that it has improved scheduling classes for you. I'll be sure to pass back to the Product Team about changing the password. DM Danielle M. Fitness Instructor Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "User Friendly " October 7, 2024 5.0 I love how easy it is to communicate thru Club Automation. It’s also easy to learn Pros It is very user friendly, very straightforward Cons There are just a few things that no one can figure out how to do Review Source Response from Daxko October 18, 2024 Thanks for providing this feedback! If you shoot me over an email (rachel.haney@daxko.com) with the few things you can't figure out, I'll be happy to connect you with someone that can help! Just include what areas you're needing help with. Thanks! IS Itzamara S. Customer Service Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Club Automation Review " August 2, 2024 5.0 I've had a good experience with CA I prefer it over other platforms that i may have used in the past ! Pros It's easy to navigate and learn! Easy access to members profiles and easy to work with and explain to others who are just learning the system ! Cons Registration process could be a little easier versus having to scroll through everything ! Review Source JS Jayne S. Group Fitness Instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use for the End User" July 25, 2024 5.0 Overall it helps to plan for classes by knowing who and how many are registered. Pros As a group fitness instructor, I can see who has registered for class, and check them in as attended afterward. Cons It takes too many clicks to get to the class roster. Review Source BR Brooks R. Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Efficient and effective!" July 25, 2024 4.0 Very good, learned it fast and am able to use it in my daily basis working Pros Simple to learn, easy interface, lots of features that make my life easier Cons Very slow on mobile devices, can sometimes be clunky at times Review Source Response from Daxko October 21, 2024 Hi Brooks - Thank you for taking the time to provide this feedback! We're glad to hear that the platform has been simple and easy to use. I'll be sure to pass your mobile device experience over to our product team! DC Darren C. Tennis Professional Sports Used the software for: Less than 6 months ### "Club Automation Review" July 30, 2024 5.0 Pros Easy to use. Helps make scheduling easy to follow. Cons I like Club Automation, and do not have any real issues. Review Source Response from Daxko October 18, 2024 Thanks so much for providing this feedback Darren! Beth V. Director of Marketing and Membership Hospital & Health Care Used the software for: 1-2 years ### "The staff at Club Automation is second to none! " January 23, 2018 5.0 Pros Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software! Cons Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program. Review Source JC John C. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Stay away from Club Automation at all costs. Pen and paper is a more reliable solution." August 27, 2021 1.0 It took 6 month to on-board (which compared to Shapenet or ABC or Mind body is 3 x's as long) with several team re-shuffles. I spent 1000's of dollars having my team sit through redundant trainings only to run into obvious software break downs while the presenter was demonstrating how to use it. If you are even considering this software please give me a call and let me go into greater detail \[SENSITIVE CONTENT\] Pros They present a well rounded package with fluid tools and robust reporting. The exact opposite is true; the software is challenging to use, the reporting is confusing and incomplete with misleading data. the customer support is lost half the time and don't answer the phone the other half. Please don't use this software. Cons They lock you in to a 5 year contract so no matter how bad they perform you are on the hook. They have dozens of "known bugs" that you just have to deal with. thier PT and membership contracts are inflexible, they will randomly bill your members the wrong amount for no apparent reason. They will bill historically cancelled members that were dormant in your previous data but for some reason were reactivated by CA. DO NOT USE THIS SOFTWARE Alternatives considered [Paramount Acceptance](https://www.capterra.com/p/177378/Pulse-System/) Reason for choosing Club Automation The presentation was better, I got swindled. Don't trust them Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) Because ABC decided to stop billing our members during Covid without our consent. We continued billing our (very well informed) members who were happy to pay if it meant keeping us in business. ABC decided that they knew better than us and halted billing. We had to jump through several hoops to get it turned back on. Review Source LU Lauren U. Membership Sales Advisor Health, Wellness and Fitness Used the software for: 6-12 months ### "More Pros than Cons" December 9, 2021 4.0 Overall CA has been a good change at our business. We are still getting used to it here and we definitely have some suggestions on how to make it better, but we really loving the look of it and the user friendly aspect. I would recommend checking it out if you are looking to switch software's. Pros First of all, the look of it caught my eye and the fact that it is very user friendly! Our old system was outdated and was not very easy on the eyes. We also love that there is a CRM system built into the software that connects to the actual Club side. That makes it very appealing to us as a business. It is also great to be able to generate PDFs super easily! Cons This software could use some updates on a few things that we have had a hard time working through. CA would benefit from a texting feature for the CRM, better view of the schedule of each employee for the CRM, notifications when a new online form submission comes through for a new membership, way better ease of changing forms within the system (ex: Emailing Membership Link) , Being able to add a credit that does not just apply to dues, Better ease of sending mass emails to leads who have not yet joined for the CRM, Being able to easily separate and organize non-members / guests from current members. The CRM is not the best, so we would recommend ease of connecting an outside CRM system with CA. Review Source Bryan W. Co-founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Pleasingly Professional " November 20, 2021 5.0 Very professional, very knowledgeable about the health club industry and the needs of operators. Pros Club Automation has lots of resources and options for tracking the cadence of your business. All of this would be useless if it weren't for the implementation team guiding us through the software's full potential. Top-class onboarding. We had a group of four Club Automation professionals guiding us through the process over a 3-month period. Very thorough! Cons I have not found any cons yet. Be aware that this is not a plug-and-play system that is just handed over to anyone willing to pay the price. Be ready for a group of professionals on task and on point to help you stick to your timeline. Clear some schedules and create some mental bandwidth within your organization. Reason for choosing Club Automation \[SENSITIVE CONTENT\] and his sales team gave some exceptional presentations and solutions that would help us achieve our long and short-term goals. It made the decision very easy for us if you are a health club operator I highly recommend ClubAutomation. Great partners! Review Source Response from Daxko November 29, 2021 Thank you for the kind words, Bryan! MB Megan B. General Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Thankful for Club Automation" December 7, 2021 5.0 Pros Truly an all in one club management system that is easy for members and staff to use. I love that it automatically bills and withdraws payments and the booking feature for members is very helpful. Cons I wish there was online camp registration where we can choose what information we want to collect, what questions to ask and have parents complete it online while registration for a program (special needs, medications, allergies, ect) Alternatives considered [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Club Automation Club Automation was a full club management system, not just for camps. Review Source JC Jessica C. Gym Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Beware " August 26, 2021 1.0 Pros Nothing. There have been no pros to using this software. We previously used ABC, which was by far a better solution. Cons Club Automation is denying our gym to transfer service away from their software company based on a contract we signed that was falsely presented. We were told we would have online gym sign up, management of our member charges and accurate information storage and billing. They have not followed through with any of this. In addition, they are unable to provide support for us when needed via the helpline, seemingly due to lack of staffing. Our gym has lost many members due to billing issues with Club Automation. Members have been charged inaccurate prices and the company replies that they have no idea why it’s happening. Members are also not charged at all. We’ve had to audit the entire member list multiple times and inaccurate billing continues. Additionally, we have lost hundreds of hours of our (gym owner) lives and our staff time trying to resolve software glitch issues with our member information storage, management, payroll and billing. We have respectfully requested to transfer our member management and billing software to another company that can provide us with what we need, and Club Automation is refusing this reasonable request. Buyer beware. Review Source VR Verified Reviewer Finance Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Pretty Happy" August 9, 2018 4.0 No software does all things for all clubs and overall I am happy with our choice of Club Automation as it does many of the things we need. Pros Initially the customer service felt very personal and the process of switching from our old software was handled very well. I appreciate the regular updates to fix bugs and add features. Cons After switching customer service reps multiple times through our 18 months we’ve lost the feel that our rep really knows and understands us. I was looking forward to the customizable reports but it’s not always intuitive which one you should start with to get the report you need. Review Source Robin C. Healthplex Business Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Club Automation" August 9, 2018 5.0 Pros I love the ease of use and the capability that we have to go paper free. We are able to track everything in the system from camp registration, programs, membership, personal training, etc. I love the visibility that we have to track and stay on top of all scheduling for our trainers and massage therapy staff. Cons The only thing negative drawback about the software is that when you have multiple facilities on the software, you are only able to have one logo for all facilities and one address / name for all facilities, which makes it difficult for invoicing and contracts. Review Source John D. Assistant Vice President of Guest Services Health, Wellness and Fitness Used the software for: 1-2 years ### "Club Automation" August 3, 2018 5.0 Club Automation has been a terrific partner with our facility. Their customer support is second to none, which is what led to our change from a previous software supplier, and their product is easy to use and member-friendly. Pros The functionality and ability to retrieve any information that you need. Cons This is probably the result of working with another software system for years prior to switching to Club Automation, but some of their reports should be easier to extract. Review Source ML Michael L. Owner / General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Club Automation and Bass River Tennis Club - A great partnership" January 18, 2017 4.0 If a half star was available, I've give 4.5 to quality, ease and functionality. We have looked at a lot of platforms and Club Automation is clearly the best available. No question! Even in the places that I would like to see improvement, the customer service and support more than overcomes. They are fast to respond, work diligently to solve problems and don't just pay lip service to get back with answer. They do it! Pros It's a seamless product. From first check-in to billing and accounting, it's all right there. The customer service is above any vendor I've ever dealt with. The people behind Club Automation are what make the company so great! Cons The Communications Center is still a place that could be better. At least in the way we wish to use it. It is so close to being a total game changer in our business, but it is getting better. There have been some enhancements over the years and it's improving all the time. Review Source JS Jason S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Monroe athletic club" December 7, 2021 4.0 Pros Functionality and abundance of features. Cons Reporting and customer service response time. Review Source LR Lynn R. EVP Health, Wellness and Fitness Used the software for: 1-2 years ### "Our Conversion to CA" August 13, 2018 4.0 We have decided to convert all 9 of our clubs because we like the software. Pros How user friendly it is. In our old software you had multiple steps for on function which made it very inefficient. Also, when we have contract changes, we can do it ourselves. Our old software required us to submit changes to them and it took months to get the changes made in the software. If we have recommended changes to CA they really listen to us and send to their back office team for consideration. They are very reactive to our industry. Our team finds most processes have saved them time. Cons It would be very helpful if other types of forms such as address changes, terminations, change of payment forms could be automated. Currently we have paper forms that are filled out and we have to upload. If CA had a way for these forms to be part of the system so the information can be within the system and signed online by the member. Review Source aC ashley C. After-School Coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "Club Automation is great for sign ups and easy charging " March 25, 2022 5.0 My overall experience is very positive, I use it on the daily. Pros It is a universal software that makes life at a recreational facility much easier Cons Its sometimes slower than other softwares Review Source LN Lindsey N. Operations manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Think twice" February 2, 2022 1.0 Our experience with Club Automation has been a nightmare and not something I would wish on anyone. There are much better options out there with companies that actually want to work with your business and care about you. Pros Nothing. Everything seems perfect until you sign the contract. Cons I am not one to leave reviews anywhere but if I can help one small gym owner from making such a big mistake than it will be worth it. Club Automation is the most deceitful company you will find marketing software in our industry. After promises we’re made that the software could perform a task our prior software could not we signed a contract with them. Immediately after the contract was signed we quickly learned that their software could not perform what they had promised. Club Automation attempted various times to collect money and make us continue with a 5 year contract after we told them it could not do anything they said and we did not want to proceed. We never implemented their software and years later they are still trying to collect money for it. If you are thinking about going with Club Automation feel free to personally reach out to me. It has honestly been one of our biggest mistakes since being in business 18 years is attempting to even work with a company who doesn’t have the best interest of their customer in mind. Reason for choosing Club Automation They said it could perform something that we later learned it could not. Review Source VR Verified Reviewer Strength And Conditioning Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Club Automation" January 25, 2019 4.0 While it's early, there are some other softwares that might be easier to use for convinience sake. Pros Club Automation has several features and functions that other softwares the I used did not have. The main upside is the presentation, it looks more organized than other softwares and can accomodate several more functions. Cons One of the main negative things about Club Automation was the ease of use. As much as it was orgranized and can do many different functions, the navigation through the tools was so much. Other softwares have quick access tabs or buttons. Club Automation requires so much navigation just to do some simple functions. Review Source AM Annie M. Business Manager Sports Used the software for: 2+ years ### "Excellent software program!" February 1, 2017 4.0 We have been using CA since January 2013. It has grown with our needs. As any software, there are some things it does not do yet, such as P/L's but otherwise it is a great system. We are able to keep track of everything when it comes to my pros and to our clients! Customer Service is above and beyond and makes dealing with any issues that do happen to come up - easy to deal with! Pros The ease of keeping track of client's accounts and the ease of payroll. Cons There is still no report for p/l's for each class - I have to do that manually which takes quite a bit of time. Review Source LF Leigh F. Graphic Designer Graphic Design Used the software for: 2+ years ### "Diverse Tool" January 9, 2020 4.0 It has been easy to use and can perform many functions. Pros I love the management tools which allow me to check and update my hours remotely. There are many aspects of a health club facility that can be managed with this software. Cons A few times I lost privilege settings but they were quickly restored by contacting Customer Service. Review Source TJ Tammy J. Director of Operations Sports Used the software for: 2+ years ### "Club Automation Support " January 26, 2017 5.0 Rep has been a huge support and is always extremely prompt on responses and very thorough with everything. Pros The customer service and ease of use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.