# Club Automation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Club Automation the right Club Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130770/Club-Automation/reviews --- Club Automation 4.1 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 5th, 2026 # Reviews of Club Automation Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews AC Ashley C DirectorHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “Schedules, updates on the system - looks great, user friendly, wish it allowed for more usage with reports financially that link to our dashboards.“ May 12, 2025 AR Allen R Member Services and Marketing AssistantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “For example, let's say a wrong package was selected but wasn't paid for due to an error by the front desk employee. If no payment was taken, and when the package is deleted, it auto puts a credit on the account the package is worth.“ December 10, 2025 Abraham G PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Club Automation is easy to use, with a clean, intuitive interface that makes daily tasks simple. Because it’s cloud-based, I can access it anywhere, and it’s proven to be stable and reliable with no noticeable lag when navigating between links.“ August 10, 2025 DH Drew H OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “Costs are high, add-ons are constant, and the system feels designed to lock you in rather than help you operate efficiently.“ February 4, 2026 TC Ty C RepresentativeEvents Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “ive been using this software with my company since 2020 pretty much and couldnt imagine using anything else, new feature and support are greater!“ March 26, 2026 JT Jennifer T Licensed Massage TheapistHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It doesn't send the user a message if an appointment is cancelled so that we can fill it with wait-list patients.“ June 10, 2025 CC Connor C Sales and Marketing ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “From the moment you express interest, to ongoing day-to-day support and updates, you will be prioritized and cared for.“ December 16, 2025 SJ Savannah J Childcare AssistantHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I have to zoom in on my computer every time I open it up. If this is the only problem through, Ill take it!“ December 8, 2025 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abraham G. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Club Automation Review" August 10, 2025 5.0 My overall experience with Club Automation has been very positive. It’s easy to use, cloud-based, and stable, with no lag when navigating links. The member app works well, and the Brivo 24/7 door access system is reliable, even without internet. Their U.S.-based customer service team is great to work with—responsive, friendly, and knowledgeable. While the CRM system could be stronger, improvements are underway. I already have access to the new scheduling system in beta, and it looks promising. It’s clear they are continuing to invest in the software, and those investments are making a noticeable difference in performance and usability. Pros Club Automation is easy to use, with a clean, intuitive interface that makes daily tasks simple. Because it’s cloud-based, I can access it anywhere, and it’s proven to be stable and reliable with no noticeable lag when navigating between links. The member app works well and offers a smooth user experience. The integrated Brivo 24/7 door access system has been rock-solid, continuing to work even when the internet is down, which gives me peace of mind. Cons The CRM system could be stronger, though it’s clear the team is actively making improvements. I already have access to the new scheduling system in beta, and once it’s fully rolled out, I expect it will be a great upgrade to the platform. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) Jonas was client based, lagged really bad, their 24/7 door access system was unreliable. Review Source CC Connor C. Sales and Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software, Better People" December 16, 2025 5.0 Club Automation has been a game changer for our teams in so many ways. There are many stand out qualities, but above all else their team and quality of service is exceptional. From the moment you express interest, to ongoing day-to-day support and updates, you will be prioritized and cared for. Pros All supporting staff were fantastic, from the initial sales team to the implementation team and ongoing support staff! The software itself strikes a good balance of being both user friendly, and powerful enough to dive into the details. It's tailored well to your club and its unique needs, while also allowing your team the ability to continue customizing it as time goes on. Cons There can be small quirks here and there. Bugs pop up on occasion, and sometimes the user-friendly design can feel as though it limits your ability to have granular control of everything. However, bug fixes roll out regularly, and anything that might drastically effect you is handled quickly by the service team. As with any software, many times the limiting factor is your proficiency, not the software itself. More often than not, our ability to take a specific action is limited by our understanding of the software, not its actual capabilities. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[ABC Gymsales](https://www.capterra.com/p/174379/GymSales/) Reason for choosing Club Automation Club Automation felt better designed to be customizable to our specific needs. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) We were in search of a software with more advanced capabilities and a more user friendly experience for staff. Review Source AG Adam G. Health Fitness Professional Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive Features & Great Customer Support!" March 30, 2026 5.0 Overall I am very pleased with Club Automation. The system allows me to make changes or edits to my schedule from anywhere. It is visually easy to use. Encompasses all of the data we need in the appropriate fields. I like the ability to generate reports for member data, payments, and utilize check in history. Member support has always been able to solve any issue or mistake I've needed their assistance on fixing. Would highly recommend their services to others. Pros This product easy to use and encompasses most of our business needs. The support team is professional and responsive. I love that I can view my personal and team's schedule all in one location. Cons Having to choose "confirm" from the prompt when making appointments takes additional time. I was also interested in the Club Automation 2.0 version, but our site was not chosen to roll out the new platform yet. Hopefully soon! Review Source DH Drew H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "TOTAL FAIL" February 4, 2026 1.0 This platform has been a major operational burden. Club Automation actively slows down business, creates avoidable problems, and consumes time that should be spent running and growing a gym. It is completely unsuited for modern, automated, or staffless facilities and feels stuck in an outdated corporate mindset. I would strongly caution any gym owner against using this system. There are far better, more flexible, and more user-friendly solutions available, and choosing Club Automation was a mistake I would not repeat. Pros There are essentially no meaningful positives. While the system can technically process payments and control access, those are baseline requirements that nearly every modern platform handles more efficiently. Any functionality it offers is negated by how difficult, slow, and frustrating it is to use in real-world operations. Cons Club Automation is one of the most inefficient, outdated, and frustrating business systems I have ever used. The interface is clunky and unintuitive, simple tasks take far too many steps, and even minor changes often require submitting support tickets instead of being self-managed. Billing is rigid and error-prone, reporting is unreliable and difficult to extract useful data from, and access control issues create unnecessary risk and member frustration. Support is slow, inconsistent, and frequently unhelpful, especially when problems are time-sensitive. Costs are high, add-ons are constant, and the system feels designed to lock you in rather than help you operate efficiently. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) I switched based on promises that were never full filled then told that it wasn't true Review Source AR Allen R. Member Services and Marketing Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Auto-redeeming sessions based on check-in / More options for deletions of packages " December 10, 2025 4.0 Overall, I like using the software and working with customer service. Appreciate the fast response when our company has a question or needs further assistance with a specific account. Pros Customization of the POS System, Digital Contracts, Linking of accounts, Fast Customer Service Response Cons Auto-redeeming sessions based on check-in are not offered. Happy to hear the company is looking into it. Wish there were another option to remove a package without deleting and giving credit only. For example, let's say a wrong package was selected but wasn't paid for due to an error by the front desk employee. If no payment was taken, and when the package is deleted, it auto puts a credit on the account the package is worth. Wish there were another way to delete the error transaction altogether without automatically giving an internal credit. Switched from [MotionSoft](https://www.capterra.com/p/43011/Powerful-Club-Management/) New Ownership took over the business and decided to make the change Review Source AW Alix W. Operations Superintendent Health, Wellness and Fitness Used the software for: 1-2 years ### "Club Automation is great!" June 30, 2025 5.0 We are happy we migrated to Club Automation. Club Automation is receptive to feedback and they have an exceptional customer service team. Whenever we have a question we don't have to wait for a response and the answer is very thorough. Thank you! Pros Club Automation improved our online membership sales tremendously. We have also gained better communication tools via email and text. Cons We want online booking to require payment immediately upon booking. We would like to have packages that can be auto billed monthly that are used to book in group x and not have to link an add-on to the customer profile in addition to having the auto billed package. Alternatives considered [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) Reason for choosing Club Automation Club Automation allowed us to maintain booking personal training. Active Network did not even have booking personal training capabilities. Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) We wanted to become more mobile. Club Automation provided us with the online capabilities we needed to grow. Review Source JE James E. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Bad business. Bad contracts." March 11, 2025 1.0 After migrating to their platform it was terrible from day 1. Prior to migration they were nothing but helpful and friendly. Pros The software was more user friendly than other softwares we used. Cons Bad accounting in the software. Very buggy in general. The worst though was that even though we told them we weren't interested in long term contracts, that is all they do. When we sold the business, refused any data migration unless we paid 36 months of dues and merchant service fees (estimated). Total for that would have been $180,000. Never do business with these snakes. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Club Automation They promised to deliver on all fronts, but failed ultimately. Huge sales force that they will fly to you to push the product. Like used car salesmen for software. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Because my business partner asked for it. Review Source DH Dawn H. Membership Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Club Automation Review" April 30, 2025 4.0 I work in the membership department, and I feel that this is so much better of a platform to track and manage our members, types of memberships, and pulling out reports for budgeting. Pros It is efficient, up to date, and fairly easy to use once you figure out what you need, especially in the report area feature. Cons I wish changing a main member to a non-main member was a bit easier and did not require so many steps, I also feel that Family merging tools could be easier to do as well. Too many steps in order to remove duplicates. Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) Outdated for modern standards in a community center with many things happening that need to be tracked more efficiently. Review Source CC Cam C. Club Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Club Automation is a GAMECHANGER" May 21, 2025 5.0 Club Automation has been night and day difference, compared to our old system. Everything about CA has been faster, smarter, better processing, etc. Hands down the best system for our style of athletic club! Pros The support team - \[sensitive content hidden\] - have all been wonderful with their help and have helped us streamline our entire system. The fact that CA is on a browser is super helpful for us staffmembers when trying to use it from home, laptop, etc. Our old system Compete Jonas, was extremely slow, and CA is extremely fast- it's a game changer for our club!!! Cons The thing that I liked least about Club Automation is that our data, from our old software system, didn't transfer over as cleanly as we wanted. There was a good chunk of memberships that had payment information / card information inaccurate - which caused some difficulties for the first couple of weeks. Switched from [Compete](https://www.capterra.com/p/130731/Compete-Club-Management/) Jonas was by far the slowest software system we've ever used, and was extremely difficult to use for all parties. Review Source TC Ty C. Representative Events Services Used the software for: 2+ years ### "My feedback on CA" March 26, 2026 5.0 ive been using this software with my company since 2020 pretty much and couldnt imagine using anything else, new feature and support are greater! Pros payment processing is very detailed and reports are always correct, love the member information on the checkin screen makes it very easy to manage Cons adding services and clicking through the back screens, also automateed emails could be easier to use and setup Review Source ME Mitch E. Aquatics Director Health, Wellness and Fitness Used the software for: 2+ years ### "Perhaps the most frustrating software and customer support I've ever used." August 18, 2021 1.0 There are several days when I would rather go back to a pencil-and-paper accounting system than use Club Automation. Pros The software has a good concept: that it can be used via the web from anywhere, automatically takes care of many processes that should make running a club easier. Cons The software is -extremely- buggy. This causes a lot of frustration for our members and reflects poorly on the club. Support is sub-par. Wait times when contacting support via the phone can be 30 minutes or more. Submitting tickets by e-mail is pretty useless--it takes weeks to get a response. The system appears to be a tennis court reservation system that kept experiencing feature bloat, and has now gone beyond it's designed capabilities. I have a degree in computer engineering and ran my own software company so I recognize many of the challenges they are going through, but it is an unacceptable customer experience. Reason for choosing Club Automation We didn't consider other products at the time. After 3 years of trying to make it work effectively, we are now considering other solutions. Switched from [CSI Spectrum](https://www.capterra.com/p/31529/CSI-Software/) They talked us into making the switch when CSI bought club automation. Review Source SA Sarah A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "STAY away!!! Run to ABC ignite!!!" December 12, 2024 1.0 This is the worst company to deal with They don’t know what they are doing as a company Pros This is a Frankenstein company Pieced together Cons Pricing terrible software terrible support Reason for choosing Club Automation They told us we would save money but unfortunately our fees were double Review Source SD Steve D. OWNer Health, Wellness and Fitness Used the software for: 6-12 months ### "Implementation Disaster" January 5, 2021 1.0 I have been in hundreds of software, SaaS, and cloud services in corporate America. I can truly say this has been the most stressful and troubling implementation EVER! six months of poor customer service, unexpected charges, access issues Pros THe only good thing compared to ABC FInancial is it is truly web based. Other than that i would go back to ABC tomorrow Cons The data conversion the implementation the first billing the partners they use for CC processing and door access the ability to get local help for door access their customer support Reason for choosing Club Automation I was sold on the sales and marketing tactics of \[SENSITIVE CONTENT HIDDEN\], which failed to deliver the results he promised in both oral and written presentations. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) A supposedly better web based solution with slight cost savings Review Source SF Steve F. Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Pro's and Con's: Overall Great Software" February 11, 2025 4.0 I'm new to Club Automation, but it is definitely an upgrade from the last gym software that I had used. Pros Home page user-friendly interface. Personal Training visual calendar for selecting dates and logging sessions. Cons The method in which you log specific times for personal training could be smoother. Highlighting a time slot, not inputting anything, and then changing the date does not remove the original time highlight. This is troublesome when you highlight a time slot by accident and hope to erase it faster by just change the date instead of re-clicking and re-dragging the mouse cursor to remove the time slot. Review Source BM Beth M. Club Ambassador Health, Wellness and Fitness Used the software for: 2+ years ### "Club Automation Survey" January 16, 2025 4.0 Overall it is a good experience. I understand how things are because of the automation of it. Whenever we run into an issue, the customer service people to the tech people help us solve the issues. Pros The customer service staff are always so helpful Cons I wish when the automatic billing happens on the 2nd of the month that on the members statement it would give them an itemized list of the charges that just happened. I have suggested it several times. Review Source VM Veronica M. Personal trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "club automation feedback" April 15, 2025 4.0 good to use, maybe a little much of trying to navigate but overall a good tool Pros easy to use and helpful towards finding a solution. It was fast and efficient Cons too may options. A lot of different avenues. A little bit confusing trying to get where you want. Review Source LE Loveda E. aquatic exersize instructor Health, Wellness and Fitness Used the software for: 1-2 years ### "into the twentieth century" January 21, 2025 4.0 finally get in the routine and its great Pros passwords are not too long, easy access, easy to get around Cons learning to do it . just old training having to be changed Review Source Response from Daxko February 10, 2025 Hi Loveda - thanks for taking the time to provide feedback on your experience with Club Automation. We're glad to hear once you've learned the software its easy to use. MBR Mary Beth R. Accounting Sports Used the software for: 2+ years ### "Accounting/Business Owner" July 25, 2024 5.0 I really love the CA system. We started with Club Automation in 2013. I am constantly learning what this system can do. It makes my life so much easier. I can access from work, my phone or at home. Pros I love how easy it is to set up programs in the court sheets for our junior and members. It is so easy to make changes if needed. I work on the court sheets about 80% of my day and it makes my life so easy. Cons 1)Would love if our members could go on-line and schedule their own make up classes. 2) Sometimes the blocking of courts does not work. If you are making changes using the block feature it sometimes reverts back to an old-blocked court. Review Source Response from Daxko October 21, 2024 Hi Mary Beth - thank you so much for taking the time to provide this feedback. I'm glad to hear that we've been your chosen partner for over 10 years. I wanted to confirm I have passed back your feedback on member facing scheduling options to our product team. As for the issue with court block glitch, please send me an email at rachel.haney@daxko.com and I'll get you connected with the right person to dig into this with you. AM Amanda M. Cooperized kids tecaher Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good system to manage a large clientele " July 25, 2024 5.0 Pros I like how I can look a week out at the numbers for childcare. Cons I feel there's a lot of steps and a few things could be automated or made easier. Review Source DF Doug F. General Manager Sports Used the software for: 2+ years ### "CA was purchased by Daxko and many unresolved problems after the transition. " January 4, 2022 3.0 Pros We use online court reservations, resources management and POS. We have been a user since 2013 and have been very happy with the services up until late 2021. Cons I did not like that our permissions have been changed substantially under the new \[SENSITIVE CONTENT\] and working on the third trouble ticket to hopefully get resolved. They keep closing the ticket saying resolved, but they must not test as the issues are still there. We cannot change a court reservation in the past. Building up a backlog of reservations adjustments and refunds that customers have been waiting for. Making us look sloppy to our customers. Review Source VR Verified Reviewer Co-Founder Used the software for: 2+ years ### "Pretty user interface but doesn't produce correct accounting or payroll information." November 9, 2017 1.0 Pros Very easy to use for front-line employees. Never had an issue with the server or any cloud-based functionality. Cons If one actually looks into the reporting and numbers produced, tons of irregularities are found. Starting to question all the data produced and if anyone on their staff has an accounting background. Seems ever update triggers a chain reaction that produces incorrect payroll or reporting. Review Source VR Verified Reviewer Accounting Health, Wellness and Fitness Used the software for: 1-2 years ### "Best software" October 23, 2019 5.0 Pros One of the best tennis softwares I have used (and I’ve used a few). The court sheets are very clear and the reports are great. Cons They are very expensive and the customer service is not great.. Review Source Response from Daxko December 4, 2019 Thank you for the good words, we'll keep striving to make our product even better! RK Rachel K. Marketing Project Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Still learning how to best use" April 15, 2019 4.0 We recently transitioned to Club Automation after using an outdated system for years. Overall the transition has been positive, but not without a fair share of step backs. We are learning as we go! Pros Love that you can do everything in one place: sign up for a group exercise class, register for programs, sell merchandise, book tennis lessons, etc. Cons We use Club Automation in conjunction with HubSpot. With the way things are set up, there is a slight delay in connecting accounts between the two softwares. This can be a bit confusing. Review Source Response from Daxko April 16, 2019 Thanks for your feedback, Rachel! We're happy to hear the transition has been positive. DW Donald W. Executive Manager Recreational Facilities and Services Used the software for: 1-2 years ### "First class cloud-based software for the health and tennis industry" January 18, 2017 5.0 We've been using Club Automation for 15 months and have been happy with the service and product from Day One. Their cloud-based software is both easy to use and has sophisticated functionality that helps us run our multi-purpose health & tennis club effortlessly. Michael R. and his customer service team are second to none and are always there to assist us with any questions or needs that we have. The fact that the founder of Club Automation is a club owner really shows as they speak our language and really understand the day-to-day operational challenges of health and tennis facilities. We look forward to continuing to work with Club Automation in the future and excited to see what new features they have in the works. Review Source JM Jarrett M. lead Consumer Services Used the software for: 1-2 years ### "modern club services" September 6, 2018 4.0 Pros ease of use, general layout, great support, frequent updates Cons some bugs involving external devices connected to the computer and interfacing with the software, however this is more an outdated hardware issue and they replaced some components. Review Source Response from Daxko January 10, 2019 Thanks for your feedback, Jarrett! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.