# SimplePractice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SimplePractice the right Mental Health solution for you? Explore 2825 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130710/SimplePractice/reviews --- SimplePractice 4.6 (2825) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SimplePractice Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews JY Jessica Y OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics, secure messaging, questionaries which can be scheduled to be sent to patients prior to each appointment.“ November 11, 2025 RR Robyn R Owner and therapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform.“ March 27, 2026 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app for video appointments.“ March 29, 2026 JG John G Strategic officerAccounting, 2 - 10 employeesUsed the software for: I used a free trial. “Limited customization/reporting, lacking full API integrations.“ November 17, 2025 Christine B Pilates transformation expertHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time.“ March 29, 2026 TW TIFFANY W Director of Operations and Lead TherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.“ December 21, 2024 AA Andrew A TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar.“ March 12, 2025 GL Greg L Owner-TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “No auto save feature, so you constantly have to be clicking save or you'll lose progress note input.“ May 30, 2025 ## Showing most helpful reviews Showing 1-25 of 2825 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Teresa L. Clinician Mental Health Care Used the software for: 6-12 months ### "A EMR Tool and So Much More" September 24, 2025 4.0 Overall, I am very pleased with this data management system, and I am quick to recommend SimplePractice to others. I really like the referral system; one of my colleagues referred me, and I am doing the same for others. Pros Someone asked me what I like the most about SimplePractice, well, let me start with the fact I have a one-stop shop of ease with appointment management, and it is one of the best for the value for the money. For starters, as a new practice owner, it gave me the option to create a professional website and access to professional learning about the software and amazing tools that they are adding to help me streamline my practice even more. Cons What I like least is getting accustomed to using a chatbot for tech support. The chatbot has been on point, but this is taking some getting used to. The one time I actually had to speak with a team member/customer service person, they were professional and handled my referral issue with ease. Review Source VR Verified Reviewer Owner Mental Health Care Used the software for: 2+ years ### "Best EHR for solo providers" November 11, 2025 5.0 I have used SimplePractice for five years and have had very few issues. Their team is easy to communicate with and respond quickly to help solve the problem. Pros It truly is simple to use. It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics, secure messaging, questionaries which can be scheduled to be sent to patients prior to each appointment. Cons The cost has increased over the years which I understand to some degree is due to new features, however, I do not need most of the features they have added as a single practitioner. Alternatives considered [Luma Health](https://www.capterra.com/p/176533/lumahealth/) Reason for choosing SimplePractice It was the easiest and most recommended by colleagues. Switched from [Qualifacts CareLogic](https://www.capterra.com/p/267145/CareLogic-Enterprise/) I moved to private practice from a group practice. Review Source VR Verified Reviewer Founder, Counselor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not Good at all, stay away from this company" August 9, 2025 1.0 My experience with SimplePractice was not good at all. I will purposely and actively warn others to not use this service. Pros There really was not anything about this platform that I liked. I thought initially the layout seemed more intuitive but as I started using it, it clearly was not. Cons I’ve been unable to reach SimplePractice support despite multiple attempts. I had a meeting scheduled for 10:30 AM, but no one showed up, and there’s been zero communication. This is unacceptable for a platform that professionals rely on to run their practice. Review Source LB Latasha B. Clinical Director Mental Health Care Used the software for: 1-2 years ### "Great software to keep EHR simplified" January 26, 2026 5.0 Pros I loved the simplicity and prefilled templates, this software was very user friendly and integrated well with external calendar and payment processing. Switching to another EHR system was seamless. Cons The price is what I liked least about SimplePractice and some templates were too general and not specifically tailored to my family practice specialty. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Reason for choosing SimplePractice It was recommended by a trusted colleague. Review Source EJ Emily J. Operations Manager Consumer Services Used the software for: I used a free trial ### "Good for Some" December 13, 2025 4.0 It’s a great tool for some, but we determined it was not the best for our company. It is expensive and the benefits did not outweigh what we were missing that other EHRs had. Pros It’s amazing for practices accepting insurance from traditional insurance companies. The user interface for both the client and clinician are also amazing. Cons The reporting side is lacking compared to other EHRs for Therapy practices. There is also no way to use non-traditional insurances and still pull reports for how much that company owes. Switched from [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) We wanted a more user-friendly interface for our team and for our clients. Review Source RM Racheal M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Save yourself SWITCH before you start" October 13, 2025 1.0 Little to no support. You can wait days for a response if any from tech support. No way to organize files. Tracking anything is a nightmare. Requests for simple changes are ignored. Pros It is easy to use: Billing is simple. Appointments are easy for patients. Setup was simple. The mobile app is ez. Cons In the long run it just doesnt handle what even a small practice needs. It does not manage communications, or paperwork. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing SimplePractice Ease of setup. Layout was simple for somebody just starting. Review Source EM Erica M. Client Care Coordinator Mental Health Care Used the software for: 6-12 months ### "A great system for practice management - but not for MY group practice." January 15, 2025 3.0 In the beginning we were excited about the prospect of moving to this system, but ultimately, it did not meet our needs and did not offer the flexibility to adapt the features to accommodate. I believe it would be a great option for an individual in private practice, but did not work for us as a larger group practice. Pros We moved from a system that was very antiquated and simple to this platform and so the features that it offered were new and exciting. We were able to manage electronic documents digitally which we had never done before, run reports, manage schedules all in one place, and claims and billing were all in one place. Cons Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs. We had many issues with reports processing correctly, were losing information, and there were inefficiencies in the way that claims and payments processed and posted. Switched from [TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Because the new version of the program we were in would not allow us to integrate our old records and was not efficient enough for us to choose it as our primary EHR if we had a choice. Review Source KW Kristin W. Owner and Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A modern secure practice system." December 20, 2024 5.0 It was pretty easy to set up and I'm still continuing to find extra features they offer. I like that they take cyber security seriously. I'm not sure why there are negative reviews about customer service as they have been quick to get back to me. Pros The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features. Cons I would prefer more customizability with the invoices and Superbills. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/) Reason for choosing SimplePractice I liked Simple Practice's calendar better, they offered a lot of features, and it was easy to use and set up. Switched from [Psyquel](https://www.capterra.com/p/69929/Psyquel/) Psyquel's customer service became an issue in 2024 after it was bought out. The system is outdated. They haven't made any real changes since I started with them over ten years ago. I worried about their security. It's quite basic and doesn't offer many features. Review Source TW TIFFANY W. Director of Operations and Lead Therapist Mental Health Care Used the software for: 2+ years ### "It was great when it was great, I guess!" December 21, 2024 1.0 I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this change as the prices are great (more than $60 less per month) with more features, including AI integration. They also have the option to use ZOOM which is synced with their platform. I am excited about the change and simply can no longer support Simple Practice. It was great when it was great, I guess! Pros Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available. Cons Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing SimplePractice It was highly recommended at the time by colleagues. Review Source BM Byron M. Medical Assistant Health, Wellness and Fitness Used the software for: Less than 6 months ### "Charged me - then said I was "risk", terminated no refund!" June 23, 2025 1.0 So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with no refund. These people didn't even give an explanation. Pros Simple layout and easy to use design. Cons Terminated me for no reason, and refused to give a refund. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) a cheaper alternative and not such a complicated design Review Source KR Kristel R. Owner and Mental Health Therapist Mental Health Care Used the software for: I used a free trial ### "Profit First & Monopoly Goals" January 2, 2025 1.0 SimplePractice bought out my long-time EHR Luminello in 2023 and eliminated Luminello in 2024, taking over their customers. They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their own website, I discovered that the "deal" that they offered us was MORE than their regular rates, not a discount. They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that are included in other EHR's basic plans. I have also heard unfavorable things about their privacy practices (i.e., selling aggregate client data for profit). Finally, in 2024 they bought out Track Your Hours, including Track Your CEUs, another product that I had been using for years (for free!), and then proceeded to shut down that product as well. I assume they offer a similar feature in their EHR and did not want any competition. They seem to be trying to create a monopoly on all mental health related digital companies so that they can charge as much as they want. Pros I have had multiple dealings with SimplePractice, but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them. Cons Their focus on profit at the expense of ethics and customer/client satisfaction. Switched from [My Best Practice](https://www.capterra.com/p/242271/My-Best-Practice/) I was forced to make the switch from Luminello when SimplePractice bought out them out. I immediately switched to another EHR (Sessions Health), which I have been happy with (I also tried My Best Practice, but it wouldn't let me select Luminello as the product that I switched from). Review Source LC LaShundra C. Licensed Professional Counselor Supervisor Clinical Director Mental Health Care Used the software for: 2+ years ### "The name says it all" September 6, 2024 5.0 Overall, I am 1000% satisfied. I could not see myself going to another platform. I've researched others and I've talked to friends and colleagues who use different platforms, and the others are not a match for SimplePractice at all. They came up with the perfect name for this platform because it does make running my private practice simple. Pros The name says it all. SimplePractice, once it is set up is easy to use, the customer support is unmatched. They listen. They have communities where you can make suggestions for improvement of the software and they make updates based on customer suggestions. They offer so many templates options for assessments, treatment plans, progress notes, polices and for so many other reasons. We can also create our own templates. They offer free trainings to all of their customers with the options to gain CE's. There is just so much I can say about SimplePractice. I know I am leaving something out, but just know this is an awesome platform and worth every penny. Even considering calendar intergrations. I thought that was something that would be a given in a platform that caters to running an office easier, but it's not. After talking to friends who are on other platforms, this is not an option they have. Cons I don't really have a lot of cons. My biggest drawback right now is the fact that I can't create a bulk invoice statement without deleting old ones and creating new ones. Although that is something I hate I can't do, I wouldn't consider it a major issue, because this is a suggestion that has been brought to the developers of SimplePractice, and the way they continuously upgrade and make changes to meet their customer's needs, this may not be an issue for too long. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[ICANotes](https://www.capterra.com/p/17102/ICANotes/) Reason for choosing SimplePractice SimplePractice had more features and excellent customer service. It cost a little more, but when I compared what I would be sacrificing if I chose another option, the price was worth it. I think one of the biggest factors in my decision was the option to integrate all my calendars in the SimplePractice system. Review Source EW Elizabeth W. Owner Medical Practice Used the software for: 6-12 months ### "Simple Practice, Not Simple for Primary Care" October 16, 2025 2.0 I didn't have the best experience withe Simple Practice, because it was not tailored for my profession as a Primary Care Provider/Med Spa client The onboarding specialists were annoyed at times, I only had one that was helpful Overall not the best experience and they should advertise that they are more tailored to Mental Health Pros It was an affordable EHR It had built in templates You can e-prescribe The offered sign on discounts Cons It was not user friendly unless you are a mental health provider/professional; All of the templates are tailored to mental health and creating your own template for Primary Care, for example, was very tedious The e-scribe option was helpful, but also not user friendly, too may steps to electronically send medications Review Source BS Bre S. MA Medical Practice Used the software for: 2+ years ### "Decent Working Program for the Medical Field" August 1, 2025 3.0 I think it is a decent program to have but definitely depending on the specialty that is using the program. Pros I like how it was easy to navigate through the program, and things were easy to determine what they were. Cons I didn't like the constant need for update or the bugs that would occur when sending messages or prescriptions. Review Source SB Samantha B. Manager Prescriber Medical Practice Used the software for: 6-12 months ### "exactly what a healthcare practice needs." May 7, 2025 5.0 Pros SimplePractice has been everything for my practice: flexible, intuitive, transparent, and honest. Their email support is responsive and helpful—exactly what a healthcare practice needs. Cons Simple practice does not have many cons. I would like an easy feature to send the pharmacy preference to patients. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Review Source AE Ann E. Psychologist Mental Health Care Used the software for: 1-2 years ### "Evidence-Based Treatment Planning Made Simple" September 23, 2025 5.0 Pros The Wiley Treatment Planner option makes it easy for clinicians to incorporate evidence-based goals and techniques in their work. Cons The cost is a bit high, and you can get many similar features, like formatted notes and scheduling options, on other platforms. Review Source AG Alexandra G. SLP Hospital & Health Care Used the software for: 1-2 years ### "All in One" May 27, 2025 5.0 Pros The ability to have HIPAA complaint all in one site such as, saving contact patient information, insurance, billing notes, etc. Cons Too many clicks at times that could be changed by having a pre saved note to modify by current session. Cost. Review Source AA Andrew A. Therapist Mental Health Care Used the software for: 6-12 months ### "Simply Great!" March 12, 2025 5.0 Pros SimplePractice is super easy to learn and use. I love the integration with treatment planners to make diagnosis and treatment planning easier than ever. SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services on your personal calendar. I haven't had any major issues with SimplePractice that were not quickly remedied. Cons There is not much to dislike about SimplePractice. It does what I need it to do and allows customization by the users. Review Source HP Hannah P. LCSW Health, Wellness and Fitness Used the software for: 1-2 years ### "Two Thumbs Up!" October 3, 2024 5.0 I have gotten very familiar with the company over the years and have really enjoyed the simplicity and effectiveness of the simple practice platform. I have recently also started using it from the client side, and like being able to know how everything is organized, and what to expect. Pros I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts. The Wiley notes save my life, and make me sound a lot smarter. Cons I like some of the templates that I have used at other companies, and they aren't universal to be able to use in other areas. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) I switched systems when I switched jobs. Review Source CL Chatham L. Outpatient Therapist Mental Health Care Used the software for: 6-12 months ### "Overall one of the best" April 7, 2025 5.0 Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user friendly ways, makes documentation quick and easy, and it allows you to easily communicate with clients for services and necessary paperwork. However, I wish it would gather more analytics on clients, client insurances, assessments, and billing. Pros Simple Practice allows you to complete documentation very quickly and easily by toggling client information from prior notes and documentation in real time. Cons I would like to see more client data analytics available for providers. Review Source SD Shay D. Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Good Tool but Overpriced" May 5, 2025 3.0 The experience was fine, but the cost was something that didn't make sense to me. Pros Basic electronic health record. Provides the items you need to run a private practice Cons The cost. There are a lot of other programs out there offering similar platforms for less Review Source VR Verified Reviewer Owner and Counselor Mental Health Care Used the software for: 1-2 years ### "The Cost and the Features Did not Align" January 30, 2025 3.0 Pros It was easy to customize notifications that would be sent to clients. Cons The pricing structure and the consistent additions at extra costs. Review Source KP Katerina P. therapist Mental Health Care Used the software for: 1-2 years ### "Started off good" March 3, 2025 3.0 SP was familiar enough to TYH that it was fairly easy to get started using it. Where I ended up moving to another platform was when there was a shift in how data was going to be collected and used, and I needed a platform that was less visually distracting. Pros SP was straightforward to use and had a lot of features that would be helpful for the solo practitioner as well as someone who was supervising pre-licensed folks. Cons The interface is a little too busy and for some may be a bit overwhelming or distracting. Review Source JM Jameka M. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "I love everything about Simple Practice. " October 2, 2024 5.0 I love everything about Simple Practice. Pros What I liked most about Simple Practice is the support team. They answered any questions and the setup process. It was pretty simple. Cons What I like least about Simple Practice Is the clearing house. In February we had a major breach it was hard to see payments and ERA. Review Source MN Minal N. Psychotherapist, Founder Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple Practice - Great but pricey" October 7, 2024 4.0 I used SP for years until they starting raising the prices quite frequently and by a lot. As a small sole practitioner it felt crazy to spend over $90/mo on an EHR when I didn't need/use a lot of the features. Pros It has all the bells and whistles. It's really a great product and syncs with everything you need it to. Cons It is really expensive compared to other EHRs out there and their customer service is ok Review Source Talk to a Capterra advisor for free and get results within 15 minutes.