# Page 3 | FMX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is FMX the right Facility Management solution for you? Explore 420 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130563/FMX/reviews --- FMX 4.7 (420) [View alternatives](https://www.capterra.com/p/130563/FMX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Page 3 - Reviews of FMX ## Showing most helpful reviews Showing 51-75 of 420 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW John W. Director of Events Education Management Used the software for: 1-2 years ### "FMX is your 1st step to a streamlined Events Scheduling Program, Maintenance & PM" April 27, 2023 4.0 Very positive. \[sensitive content hidden\] our main connection is always on point and responds to all of our needs. Pros Schedule Request and Maintenance Request can be customized to cover allot of information gathering. This save allot of wasted time on phone calls, emailed etc. We try to make the schedule request a one stop shop for our Faculty and Staff to request an event and capture all the details so we can then move to a BEO Cons I feel that we are missing a few key elements that are essential to our operation, perhaps we are unique. We often have events that are not on campus but that our FMX calendar needs to include because those off site events take away assets that we need to be aware of. Some sort of Generic Flag should be available to note those events. We have improvised and created a work around of our own. Switched from [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Wanted one stop program for facilities scheduling and maintenance Review Source BP Brett P. Facilities Director Education Management Used the software for: 6-12 months ### "Best CMMS product in the business" September 25, 2023 5.0 Fantastic. We went from a competitor's product to FMX with complete transition taking less than a month and complete user familiarity in weeks! Pros This is so intuitive, simple and quick to set up (even in complex situations), is comprehensive in scope allowing us to manage our crazy schedule over hundreds of spaces, tech and maintenance requests, PMs, equipment and asset management, etc. Cons This was by far the most seamless transition into a new software I have ever seen. The only things that I wish were added are in development, and they are not game-changers. Reason for choosing FMX FMX was superior in every single category, hands down. Review Source CF Cynthia F. Director of Facilities Non-Profit Organization Management Used the software for: 2+ years ### "Performance Matters." September 12, 2022 5.0 Excellent. Pros Ease of use. Easily integrates into your business. Reports are easy to generate. Organizes your maintenance department and your staff. Mobile access. Can be customized to your business. Fantastic customer support! Cons A little pricey and worth it. Should be discount for non-profit. Reason for choosing FMX For all of the reasons listed above. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Spiceworks was free but clunky and extremely limited in capacity. Review Source TC Tim C. Chief Engineer Hospital & Health Care Used the software for: 2+ years ### "Game Changer!!!!!!" June 16, 2022 5.0 keeps me up to date on Preventive Maint. i can make a work order for a single job. the PO section is very nice, as well as the Inventory control Pros product is very easy to use, it's always available at your fingertips, even people with no computer skills can use Cons Honestly, there's nothing i don't like or would change Reason for choosing FMX Honestly FMX had the strength and numbers to handle a growing company Review Source JU Joel U. Technology Coordinator Primary/Secondary Education Used the software for: 1-2 years ### "Great performance for an exceptional price" February 19, 2020 5.0 Our district purchased FMX because of the need to clean up, define, and adjudicate requests from multiple locations and from multiple departments. The benefits for using FMX were realized almost instantly. As an example, I am the tech person within the district. I now have a centralized location for all requests. My boss can now see where our efforts are being directed towards and the staff can keep a real-time look at requests with information they would not have received without using a system like this. In short, FMX has increased effective communication within the district. Pros The software has allowed our staff to become fully engaged with a wide range of request types such as tech requests, maintenance requests, and transportation requests to name a few. Our staff can now track specific requests for assistance and validate the status of said requests. Our district pays a fraction of cost other programs of the same type would charge. We also use integration with 3rd party applications to add in athletic schedule requests directly into the system. This feature eliminates the need to put in schedules in multiple applications. Cons I have very little negatives to say about this product. The only downside was implementation. It is helpful if your organization has a clear definition of workflows for each request type prior to implementation. Changing the workflow of requests are not complicated, but can be a bit challenging if the organization has put some thought into this process prior to going live with the software. Reason for choosing FMX The pricing was on point, the programs features fit perfectly into the requirements for the application, and the end user experience was easy to use to make this application well suited for our organization. Review Source TM Travis M. Facilities Specialist Primary/Secondary Education Used the software for: 2+ years ### "FMX is a powerful tool." October 30, 2023 5.0 Pros Ease of use organization user friendly mobile access scheduling ticket tracking reporting Cons Uploading data can be cumbersome, however the FMX customer service team is extremely helpful. Switched from [Think Help Desk](https://www.capterra.com/p/122881/Think-Help-Desk/) Our old system could not track and report things such as inventory, equipment, labor and productivity as easily and accurately as FMX. Review Source MB Michael B. Senior MEP Engineer Higher Education Used the software for: 2+ years ### "It has been excellent, any issues that I find are resolved in a timely manner " March 22, 2018 5.0 I am able to efficiently and easily keep track of work orders and planned maintenance and track costs associated with both. Pros I am able to efficiently and easily keep track of work orders, planned maintenance items and other requests. I can track costs, both for parts and for man-hours for specific types of maintenance and run reports to see what we are spending the most time and money on. We can use the reports to streamline our processes and predict what equipment may be failing sooner than later. The other thing that is done well is the customer service. There are constant improvements based on customer feedback and whenever I come up with a one off suggestion, FMX has always been helpful in coming up with solutions that allow me to implement what I want and most of the time allow me to make additions myself without having to rely on them to change the format of the system. It is very user friendly. Cons Some of the filtering options don't allow me to limit very specific things on the calendar setting. This may only be an issue in our place because of how we are set up, but I can't filter maintenance requests and planned maintenance items per user at the same time. I have to do one or the other. This is a basic issue that we can work around. Review Source Response from Facilities Management eXpress March 27, 2018 Hi Michael! Thank you for taking the time to write such an outstanding review for FMX! We are so pleased to know that you are such a huge fan of FMX, especially when it comes to tracking work orders, costs, and worker hours! Thank you for continuously helping us to grow and enhance our software with your feature requests! We will definitely look into these filtering suggestions and keep you updated on any new features moving forward! Thanks again for being a loyal customer and writing this great review. We look forward to continuing to work and grow with you! RD Robyn D. Business Office Admin Education Management Used the software for: 1-2 years ### "The essential tool for me..." January 13, 2017 5.0 I manage facilities use/rental/internal scheduling for the 12 buildings in our public school district. Without FMX this would be a much more difficult task. I love that I can have a visual calendar of the entire district and "dummy it down" to just the exact information that I am looking for by using the filters. Being able to reference an event by a specific event number is essential and the online payment tracking is helpful as well, though it does have some limitations. My community members and staff members have found the system very user-friendly and I'm happy to report that even the most stubborn of the group have embraced the scheduling system. Color coding of the calendar view makes it easy to determine what needs your attention ASAP and I have found working on the system on a mobile device easy to take care of things on the run. Overall I give FMX 5 stars for ease of use by all users and I find the features and functionality spot on most of the time. Whenever I do have a support concern I always get a very speedy response. Thank you FMX for helping me stay organized with this very daunting task of mine. I don't know how I would do it without you. Pros The color coding of the calendar really helps me stay on top of things. The ability to look things up by event id and the ease of changing events is something I use almost every day. I created a simple one-page tutorial that I send out to all new members and I rarely get a call asking for help on how to use the system. Cons I'm not sure what could be improved, but I feel like the billing could use some help. It seems more labor intensive to me than what it should...I feel like I do things twice as I create the bill externally through excel and then translate the billing info into FMX. Similar with accepting payments...I track the payment externally and then transfer payments into FMX. I would also like the ability to email a community member directly from FMX and those communications be trackable via FMX. Review Source JC Jimmy C. Facilities Manager Primary/Secondary Education Used the software for: 1-2 years ### "This is my FMX." February 27, 2024 5.0 Pros FMX is a huge asset in managing all of our maintenance and scheduling needs. Cons I wish the inventory management was a bit more detailed (granular). I would like to get more precise counts of inventory that comes in cases. Review Source JH Jeffrey H. Facility Manager Religious Institutions Used the software for: 2+ years ### "I Love FMX!" July 6, 2023 5.0 I was a customer at another position at another church and sought them out as soon as i came to The Heights Church to get back on line with rhem. Pros I really like the ease of use. Anyone can use this software with minimal training involved. Cons The level of communication between Facilities and the requester is fantastic. It breaks down the need to communicate verbally thus eliminating drop in communication and human error in this. Reason for choosing FMX Past experience and success Review Source DM Daniel M. Facilities Manager Religious Institutions Used the software for: 1-2 years ### "Great program. Easy to use." March 18, 2019 5.0 Implementing FMX was very easy. FMX staff were quick to answer any questions that came up during the process. It's been a powerful tool that has helped us to be more effective and efficient in our work. Pros We were able to replace two pieces of expensive software, scheduling and maintenance programs, with one service that was as much as one of the programs alone. And not only was it cheaper, FMX is very user friendly. Some of our less tech-savvy users were able to pick it up quickly, so we didn't experience much if any lag time after a short training session. In addition, the change over to FMX was super easy with the import function, and any changes to make the data fit our campus were easy to do in house with the tools in FMX. Also, the reporting features and the ability to export past data to a spreadsheet let us examine our use over the past year and analyse how we can operate better next year. Cons Having the ability to tie into Building Automation Systems (namely HVAC and door control systems) would be very helpful. FMX may be able to do that, but it's not part of the basic program. You'll need a custom module. Review Source Response from Facilities Management eXpress March 25, 2019 Hi Daniel! Thank you so much for the wonderful review! We are so happy to hear that you're such a fan of FMX! In your review, you mentioned that you'd like to see FMX offer a building automation system for your HVAC and door control systems. This is definitely something that we can do, and we'd love to chat with you more about it! Your customer success manager will be reaching out to you shortly to discuss this option further. Thanks again for taking the time to write such a great review! BC Brandon C. Maintenance Supervisor Facilities Services Used the software for: 1-2 years ### "FMX is hands down the CMMS to use" October 28, 2019 5.0 We were using a different CMMS and it was cumbersome to use. I started looking at different programs and came across FMX. I also looked at several others. FMX appeared to be easy to use and it provided a lot of flexibility with being able to customize fields in any part of the system. Not to mention that all the modules are included in one price. The old system we used we had to pay for each module. The switch over was painless with the help of the employees at FMX. They have been great from the very beginning. They continue to provide updates to their programs and they notify us every time one is made with a helpful tutorial. They have also contacted me if I would like any additional training on any part of FMX. Any questions I did have, they have answered promptly and offered to make the changes or adjustments for us. They truly care about their clients and go above and beyond to make sure they are happy with the product. Pros I love the each of use that each module provides for the end user and the customizing that is available to the administrator. Cons I wish there was an actual app to have on our phones for FMX. It would add to the ease of use for the maintenance person using it daily on the go. Reason for choosing FMX Ease of use for all users, affordability, customization, and reference call for another school district using it. Review Source MT Miles T. Director Buildings and Gounds Education Management Used the software for: 6-12 months ### "Happy with my switch to FMX" September 26, 2022 5.0 I have been very happy since my transition team started the process. Switching over had me very concerned but it went so smoothly I was surprised! We did some building moves this fall and had a large volume of requests in a short amount of time. We were able to sort and prioritize without and difficulty Pros The software is very user friendly and easy to work with. The task bar makes it very easy to find what am I looking for in just a few clicks. Cons I am only a few months into using FMX and just everything is a step above my previous software. Any small issues that I have come across have been easily handled through customer service Review Source Eric G. Maintenance Supervisor Used the software for: 2+ years ### "The software is overall very easy to use, it is very easy to learn, and very easy to set up." March 26, 2018 4.0 A lot of benefits. PM tracking, repair tracking, inventory management. Pros The best feature of the software is its easy to use. Someone with very little computer skill can learn to use it. I also like that it is web based so you don't have a huge program to install on your PC's. Cons I dislike that there is still a lot of manual data entry at initial start up. After you get through that phase, there isn't much not to love. Review Source Response from Facilities Management eXpress March 28, 2018 Hi Eric! Thank you for taking the time to write such a fantastic review regarding your experience with FMX! We are so thrilled that you are a huge fan of FMX, especially when it comes to its ease of use! Please do not hesitate to reach out to the support team if you should ever need assistance importing data into your site moving forward! We are always happy and ready to assist! Thanks again for being such a loyal customer and writing this wonderful review. We look forward to continuing to work and grow with you! JM Jim M. Plant Engineer Plastics Used the software for: 2+ years ### "4+ years with FMX at two start-ups." February 7, 2023 5.0 A+, I really have no complaints. Pros Ease of set-up, ease of use, 24/7 accesibility, inventory management, maintenance management. Cons user customization of reporting could be a bit easier and more flexible possibly. Reason for choosing FMX I was pretty much sold from the get go. Cost, ease of use and support that actually helps. Review Source Ajit R. E Mgr Mechanical or Industrial Engineering Used the software for: 2+ years ### "Look no further" April 26, 2023 5.0 Pros Easy to set-up. Intuitive. Impeccable customer service. Cons Could sport more modular entities. The layout is not very flexible. Review Source PT Pat T. Fixed Asset Manager Automotive Used the software for: 1-2 years ### "FMX Review" February 27, 2024 4.0 Very satisfied with the testing process, the implementation process and then the ongoing customer service. Pros Great customer service that has been able to resolve my questions or concerns 98% of the time. Cons Would like more flexibility to edit what the email heading/subject Field says when notifications come in. Reason for choosing FMX Cost, much flexibility during our test mode and it went very well. Review Source AC Andy C. Facility Director Education Management Used the software for: 2+ years ### "Great system for the price." April 26, 2023 5.0 Pros Easy to use. User friendly. Mobile access is great. Cons Nothing so far.Its been great to use and very user friendly. Review Source PA Patricia A. Asst Sup of Finance & Operations Education Management Used the software for: 2+ years ### "Ease of Use" January 4, 2023 5.0 Installation and training were very good. Very responsive to set up questions. Pros WUS uses a few of the FMX products and the ease of use on both the admin or user side is excellent. Cons Nothing that I know of at this time. But I do know that if I find it lacking a customer service rep will assist. Review Source FH Fred H. Director of IT Primary/Secondary Education Used the software for: 6-12 months ### "Perfect for K-12 Public Schools" December 11, 2019 5.0 Pros K-12 Public School Departmental Supervisors typically have multiple, disparate systems for Technology, Maintenance, Grounds, Transportation, Facilities Reservations, and inventory. FMX brings all of this together in one easy-to-use portal. Cons There doesn't really appear to be any cons, especially considering the experience I've had setting up and configuring other helpdesk portals. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) Reason for choosing FMX FMX fit our needs perfectly without the need to use other systems to accommodate our various departments. Technology, Transportation, Maintenance, Grounds, Facilities, and Athletics can make great use of this product. Our end users appreciate having only one login portal for all of these systems, and they only have to learn one application to get the assistance they need. Switched from [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) The "Sign In With Google" option was huge, and also the ability to accomodate the multiple departments within a K12 school district with tailored functionality for each department was critical. Review Source RR Robyn R. Operations Assistant Hospitality Used the software for: 1-2 years ### "A fantastic asset for our business!" March 16, 2021 5.0 It has taken a lot of the responsibility off of my shoulders as far as entering information myself on behalf of others. Using FMX allows folks to enter their own information, while still allowing myself and my Director to approve or decline any submitted schedule requests as needed. Pros There are so many things I like about this software, but narrowing down the list, what I like most are the following features: 1) The capability to be alerted to and foresee conflicts on our scheduling calendar; 2) The capability of multiple schedulers to add, edit and cancel their own information on the schedule (instead of me doing it all); 3) The FMX customer service is outstanding. Cons There are a few small things that I think could be improved, but whenever I've contacted FMX to ask "Can the system do XYZ?" or "How do I do ABC?" if the system isn't currently able to handle those requests they tell me so, but they also tell me that they will pass it on to their development team for possible future implementation. That means a lot - to listen to your customers, to value their input, and to work to make your product better. Review Source BM Becky M. Central Operations Administrator Religious Institutions Used the software for: 2+ years ### "Set it so you don't forget it!" December 5, 2019 5.0 FMX has helped us to organize different types of requests, inventory, and maintenance. The staff is always helpful, quick to respond, and they offer customizable support. I have often been offered more than one way to work through an issue and that shows me that my customer support is really looking out for our growth, not just getting a task done. Pros I appreciate the way I use this system to manage so many different facets of daily work. These are a few of my favorite things: 1. I don't lose information, the ticketing process is helpful, clear and easy to use. 2. I can drill in super specific on details and usage or I can keep a wide focus, therefore meeting the needs of many different projects and management styles. 3. There is room to grow, it doesn't just meet the needs of where you are today, it is also ready for the future growth. 4. The staff - I know that isn't software, but the fun training videos they post and they way they engage the user is important to how much I enjoy using the software as a complete experience. Cons That I can't use it at home to manage my family. Reason for choosing FMX I wasn't part of that process Review Source AM Alejandra M. Administrative Assistant Real Estate Used the software for: 1-2 years ### "Good for Property Management that has on site engineers, maintenance, etc. " May 4, 2018 5.0 I learned to use through a job that I had gotten and I learned fairly quickly how to handle the site and how to use it to its maximum capacity. Pros This product allows the Tenant, in my example, to input their own work orders or maintenance request. They can write what kind of problem they're having and submit photos/files with their request. it allows you to be able to fix a problem without having to actually speak to the person reporting the problem which can lead to escalating a simple maintenance request to an angry customer/Tenant. You can send messages about progress and log on to see what the progress is for your problem. Cons If you don't have an email address you can not use it because it is all based online, some tenants may be of older age and may not necessarily work off of emails or depend on them so it is important to make sure that all or most of your customers will be able to use it as well. Review Source Response from Facilities Management eXpress May 9, 2018 Hi Alejandra! Thank you so much for taking the time to write a review for FMX! We are so happy to hear that FMX gives your tenants easy access to submit maintenance requests from the convenience of their computer or smart phone. In your review you mentioned that users are unable to access FMX unless they have an email address. I wanted to tell you that we do have some solutions for this that would allow everyone, with or without an email address, to access FMX. I will be reaching out to you shortly through email to provide you with more details regarding these options! Again, thank you for taking the time to write a review for FMX! We look forward to working with you! Thank you, Katie Zwick DC David C. Director of Facilities Education Management Used the software for: 2+ years ### "FMX is Awesome" September 28, 2022 5.0 My overall experience is great. Any time someone needs to talk about the system, I'm happy to go over my experience. Would like to see a page for individual work orders, although the filter system is excellent and can achieve this. Pros The entire system is very intuitive. The flexibility in setting up your own criteria is great. Customer support has been outstanding. Cons Email overload. With all the email and notifications, it can be difficult for the crew to manage some of the requests. Reason for choosing FMX School Dude didn't seem as intuitive or as flexible. Review Source DG Damon G. Maintenance manager Restaurants Used the software for: 6-12 months ### "Game Changer " August 14, 2019 5.0 FMX has changed how we do maintenance. As we began our maintenance team for the franchise our maintenance tasks were verbal with no records of work completed or cost or man-hours. Now we are able to track all of the above and more. We are now able to track inventory, use reports to gather analytical metrics to aid in decision making processes, and track man hours identifying workload and balance of assignments. Pros The pros of this software is that it is easy to use. It can be customized to use primarily drop down choices that help to ensure that entries are clear and easily understood. Customer support is fast and thorough. The reports convey viable information to use in making business decisions such as workload, lifecycle maintenance, cost per repair, and identification of top 10 problem pieces of equipment. The list of pros is very extensive. Cons If I had to identify a con it would be the import feature. On rare occasions it will freeze during an upload and I would cancel and restart the upload, once the new upload completed it would not allow the work order to be closed due to pending upload. You would then have to close the window and start over. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing FMX We chose FMX over the others based on customer support, cost, and ease of use. Review Source Similar Products Featured ## Related categories [Work Order](https://www.capterra.com/work-order-software/)[Building Maintenance](https://www.capterra.com/building-maintenance-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.