# SmartFlow Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartFlow Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/130402/Smart-Flow-Sheet --- # SmartFlow Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartFlow ## What is SmartFlow? SmartFlow Patient Workflow Software optimizes every step of the patient visit, minimizing bottlenecks in your practice. Clearly show care flow and patient treatment status. Go paperless with digitized consent forms, patient charts, and treatment sheets. Improve communication and streamline practice operations. Minimize missed charges with estimate transfer and automatic charge capture enabling real-time, trackable changes. ## What is SmartFlow used for? [Veterinary](https://www.capterra.com/veterinary-software/)[Kennel](https://www.capterra.com/kennel-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $154.95 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartFlow?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.idexx.com/en/&name=SmartFlow) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartFlow 4.5 (24) VS. [4.6 (281)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $154.95 Per Feature, Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (24) Ease Of Use 4.6 (281) Value For Money 4.3 (12) Value For Money 4.6 (267) Customer Service 4.6 (23) Customer Service 4.7 (279) ## SmartFlow alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.2 (117)](https://www.capterra.com/p/145988/IDEXX-Neo/reviews/) Starting price $290.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/130402/Smart-Flow-Sheet/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 2.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Charting 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Confirmations/Reminders 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Prescription Processing 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously SmartFlow 12 features Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Automated reminders and confirmations for booked appointments and events via text or email Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Track and manage inventory levels to maintain proper supply Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Get Advice We can help you find the software with the features you need. Features 4.2 (14) 4.2 Based on 14 reviews ## Pricing Value for money 4.3 (12) Free Trial Free Version Basic $154.95 Per Feature,Per Month Value for money 4.3 (12) 4.3 Based on 12 reviews ## Integrations [ Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[ IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (23) 4.6 Based on 23 reviews ## User reviews Overall rating 4.5 Based on 24 reviews Filter by rating 5(13) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BC Baylie C. Assistant Veterinary ### "Easy to use, organized, fits all patient needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2024 Pros Smart flow is easy to set up for each patient, move from different boards whether that is 'waiting room', 'in a room', 'in treatment' or 'in hospital'. Easy to find patients, put their kennel numbers, put all treatments in and what time specifically they are needed and have them repeat as needed. Cons Truly nothing bad to say about smartflow. It minimizes paper instructions and information, minimizes questions or concerns and more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Maria Belen Z. CSR Supervisor Veterinary ### "Good software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 21, 2023 Pros It’s fast and reliable, very easy to use Cons Sometimes it is not possible to discharge patients right away Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Anna A. Practice Manager Veterinary ### "Excellent for Surgery & Hospitalization " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2022 It has been a very good way to have consistent, accurate flowsheets and monitoring logs that are easily added to the permanent record. Downtime due to technical glitches is infrequent Pros The anesthetic monitoring sheets were the biggest reason we started using this software. Having the medication record with the monitoring graph is invaluable. Cons Scheduling recurring treatments for hospitalization could be a little more customizable. Seems like it is set up more for a 24hr clinic than a daytime practice but it is easy to workaround and get your templates correct. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DJ David J. Practice Manager Veterinary ### "SmartFlow is a Great Starting Option " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 July 19, 2022 This was a great stepping stone into whiteboard software. Made a significant impact in our surgery process as well as our kennel organization. Unless you are a practice that uses ezyVet, in which case I would recommend Vet Radar, Smartflow is an excellent option. Pros The customization was moldable to our clinic's procedures. The ability to use it for dental charting was excellent as well. Cons It has a steep learning curve! Support is somewhat lacking after onboarding. It does seem that they often refer to the software manual and are not Smartflow "experts". The person that does the onboarding is an expert but is often difficult to get a hold of after you are done with the onboarding process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Stephanie E. RVT Veterinary ### "Love SmartFlow!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2021 Pros I love the ease of this software! It is so east to track patient and charts! Cons There is not really anything I do not like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kirstin P. Owner Veterinary ### "Best Thing for Hospital Flow" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2020 Smart Flow is helping us figure out where our bottlenecks are as well as replacing the huge write-on whiteboard and cage instructions for all our hospitalized patients. We are looking forward to having charges flow directly from Smart Flow into Cornerstone, but haven't gotten that far yet. Pros It helps us track where patients are in the hospital. Additionally, it helps us track treatments of hospitalized patients. Cons It is cumbersome to set up. We paid to have them come help us for 3 days and we wouldn't have survived without that additional help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Andrew P. Owner / Medical director Veterinary ### "This is the future of Vet Med" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 14, 2020 We use it to track flow of every case that comes through the hospital. As well as all signed documents - it helped make our practice nearly paperless. Pros Billing is likely the greatest pro for my hospital. I run a 24 hour emergency practice for each time a medication that is given and signed off on the treatment sheet. This triggers billing to come through. This is an enormous time saver! Also the templates that we use for specific cases like pancreatitis save a lot of time and help patients get needed medications faster and more efficiently. Cons There is a lot of time that goes into set up and once it is set up it can be challenging to get it changed or add new products. Also the integration with Cubex is hit or miss - but I think the down fall is more on Cubex end. Reasons for choosing SmartFlow It was suggested to use with our practice management software - Neo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jillian S. Veterinarian/Owner Veterinary ### "Amazingly helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2020 Biggest business problems that SF fixed were related to patient care and keeping my staff actively paying attention to patient treatments and needs, as well as capturing missed charges. Pros SF heels me streamline treatments for my patients and capture charges that might have been missed, therefore increasing patient care and revenue. Cons Very little. The tutorials help with staff training. It's easy to formulate templates and also edit templates. Occasionally, templates and treatment times end up shifts around time changes but easily fixed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Laura P. Veterinarian/practice owner Veterinary ### "Smart flow helps a busy veterinary practice " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 10, 2020 Very good. With 6 doctors and 30+ staff, it is always a challenge to introduce a new program, but it the team made the transition as flawless as possible and everyone in the practice appreciates it and enjoys the ease of use. We are all very happy to have smart flow. Pros The efficiency amongst team members. On a busy receiving day I can walk out of an exam room and take 5 seconds to highlight on an iPad the treatments I need. And I know that (without having to calculate) the doses are correct, the charge will be captured, there is an accurate record of the treatments and can confirm it is done without having to find the staff member who did it or a treatment sheet. Receptionists can easily check out clients when they know everything has been entered by glancing at an iPad. If a treatment has been completed, a charge will automatically be generated. Significantly fewer charges are missed. Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient. This works very well for patients admitted to the hospital for treatments and procedures. There is no longer a need to print and scan documents! With the exception of a dental chart (which I heard is in creation) we are completely paperless. Cons It automatically attaches to cornerstone so it is accessible as an attachment and can be reviewed with ease, but when emailing records to referral hospitals etc, it can be a little cumbersome to open up attachments and email individually. I think this may be more of a cornerstone issue than smart flow though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kendra S. CVT Veterinary ### "Smart Flow Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 December 19, 2019 Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers. It is not as user friendly for small clincs. Pros I really enjoyed the surgical monitoring. It was very helpful and fast. I could focus more on my patient and less on the writting everyting down. Cons The charges import was not the best. It can not do group codes so it made for a lot of work when you have to take your group codes and break them apart to make them work in Smart Flow. Reasons for choosing SmartFlow The new practice manager liked the analytical side of the system. He wanted a better way to track the bottle necks of the clinic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/130402/Smart-Flow-Sheet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Instinct Science vs SmartFlow](https://www.capterra.com/compare/130402-234498/Smart-Flow-Sheet-vs-Instinct-EMR)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)