# TheraNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TheraNest the right Electronic Medical Records solution for you? Explore 1031 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews --- TheraNest 4.4 (1031) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of TheraNest Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews TH Tyler H PsychologistMental Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “I also appreciate the new update with booking appointments on a continuous basis, that saves me a lot of time!“ March 19, 2026 CR Cathlene R Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Over all it has been good, its getting a bit expensive as every luttle thing like using the ledger now costs so I have to use another way pf tracking my own invoices Not good“ March 17, 2026 CW Claire W Licensed TherapistMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It helps me stay organized with my daily therapy sessions and keeps important tasks on my radar.“ March 10, 2026 IO Irina O AdministratorMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “I know you have done a rehaul of the scheduling process - and this is what I've been mostly using in Theranest, but it still is lacking in many aspects, which makes it more time-consuming than necessary to use.“ March 16, 2026 GP Greta P PsychotherapistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “has all I need--scheduling, reminders, CC billing, superbills, telehealth platform, customizable forms“ February 26, 2025 WM Whitney M TherapistMental Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “Can sometimes struggle with connection issues or items saving if I need to toggle between more than one tab.“ March 19, 2026 DB Dorit B TherapistMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Scheduling appointments is simple, and I can make changes to my schedule without any hassle.“ March 10, 2026 MS Maria S LMHCMental Health Care, Self-employedUsed the software for: 6-12 months. “They have created a financial loss because of a glitch in their system and are unable to explain why this has occurred and still occasionally occurs.“ October 29, 2025 ## Showing most helpful reviews Showing 1-25 of 1031 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gary M. Psychologist Mental Health Care Used the software for: Less than 6 months ### "All In with TheraNest " November 21, 2018 5.0 Our office was using one company for scheduling patients and patient notification (text messaging); one company for billing; and one company for notes which resulted in huge opportunities for human error; the specific needs of our office were not addressed with any one company. addresses most of our office needs in one integrated program. Scheduling, appointment notifications, progress notes, billing, and ERA (eventually). I previewed the ERA and it looks like it will efficiently apply payments to billed services. I am very satisfied with TheraNest and strongly recommend it for other Behavioral Health providers. Pros Imported years of data from another system into with no errors and very limited time commitment. Their customer support was very helpful and honest about the transition. TheraNest is full featured- Our office used a competitor program for 30+ years but wanted/needed a cloud based state of the art EHR program- Our office tried several other popular programs but they all had significant limitations. We are very excited about Theranest. Our Office is new to the program but so far so good. The customer support is excellent. They are adding features frequently, including specific features requested by users. The start up learning curve is doable and our staff picked it up in a few days versus weeks. The scheduling, pt. appointment notifications, calendar, and agenda are well thought out and fully integrated. The initial intake note and progress notes took some getting used too but they work very well- DX codes are easily entered and updated. The progress notes are very professional and signed and cosigned if necessary. I know this sounds like a paid advertisement but I have spent a lot of time, money and effort trying other programs and I was never more encouraged than with Theranest. Our goal was to be fully functional with the transition from our current system to Theranest by January 2019. We are ahead of schedule and our intention is to bill our first full month of receivables for November 2018. Cons The fees were initially off putting. But after becoming familiar with , I see the potential for a very efficient, time saving, integrated system that is well worth the monthly investment. There is also flexibility with monthly billing based upon caseload (increasing or decreasing at discretion of the user) and it seems fair. Review Source Response from Ensora Health December 18, 2018 Thank you for the glowing review!! We are so happy to hear you and your team are enjoying TheraNest! JC John C. LMHC Mental Health Care Used the software for: 2+ years ### "Streamlined Workflow That Saves Time " March 24, 2026 5.0 Overall, this product makes my life much easier. I spend significantly less time on administrative tasks thanks to its ease of use and intuitive design. Pros Easy to use and well organized, this platform makes navigation simple and intuitive. The task-specific links are especially helpful, allowing you to quickly access exactly what you need without wasting time searching. The calendar features are practical and streamline scheduling, while the notes section is clean and simplified, making it easy to capture and review important information. Cons That said, the invoicing functionality could be improved by offering more flexible time frame options to better accommodate different billing needs. Review Source MG Marilyn G. psychotherapist Mental Health Care Used the software for: 2+ years ### "Sudden complicated scheduling." March 14, 2026 2.0 Up until the recent change in what appears to be scheduling, I thought it was great. This change was unnecessary, the tutorial is extremely useless, and it is causing a delay in writing progress notes & scheduling clients. The old way was fine. Pros The quality of the AI is great, my written notes are more sophisticated. I use to like the ease of scheduling but that has diminished with the recent changes. Cons the recent "abrupt" change in scheduling, it is counter intuitive, not user friendly for the clinician, overly complicated. Review Source DB Dorit B. Therapist Mental Health Care Used the software for: 2+ years ### "User Friendly and efficient" March 10, 2026 4.0 Overall, I enjoy using . It’s simple and easy to use, and it helps keep my work organized and efficient. Pros I like how easy it is to use. Scheduling appointments is simple, and I can make changes to my schedule without any hassle. I also like the AI note feature because it helps me write notes faster and saves a lot of time. Cons The AI note feature is not available for the initial assessment, and it would be helpful if it could be added there as well. I also prefer having the “Reminder Log” as its own tab rather than being part of a drop-down menu, which would make it easier and quicker to access. Review Source cR cynthia R. Therapist Mental Health Care Used the software for: 1-2 years ### "Theranest greatness" March 10, 2026 5.0 Overall I really like the app and really appreciate how it makes my job much easier. I'm able to store information and obtain the information and organized way. Pros I really like because it is easy to use for me and my clients. We just enjoy its accessibility on our phones. It is also cost effective. Cons There is not much that I dislike about it but as most online applications sometimes there can be a glitch or runs a little slower on an off day Review Source Dr. Holly S. CEO Mental Health Care Used the software for: Less than 6 months ### "Depends On Your Needs" December 22, 2020 3.0 It was decent. They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved. Pros Uploading documents into client's charts was a breeze. It made it easy for my staff and I to review charts electronically. The calendar feature is very user-friendly. Cons It was very difficult to figure out how to co-sign on my staff notes. I needed this function and found it hard to set up. Setting up each staff person was a little difficult. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest was affordable. It didn't charge me per staff as some other programs. That was financially feasible for me and my agency. Review Source MB Marlene B. Independent Contractor Mental Health Care Used the software for: 2+ years ### "Experienced Theranest User" March 16, 2026 5.0 I have been using for ten years. It didn't take very long to become accustomed to using it correctly. There was a learning curve, but I would say it was relatively short, making it easy to use in the first few weeks. Pros I am an independent contractor, so I don't have anything to do with billing, insurance, or staff and workflow. As a therapist, I think is easy to use and is clear how to schedule appointments, change appointments, and create and write my notes. Cons The treatment plans are not clear regarding target dates and whether to sign the plan when it is created or when it is completed. I have had to experiment to discover which way seems to work and found out it is okay to sign the plan when it is created. Review Source AA Adriana A. LMFT Trainee Mental Health Care Used the software for: 6-12 months ### "Good and Efficient" March 13, 2026 5.0 As a trainee, I initially felt nervous about having to learn and navigate a new system. However, was so easy to understand that I quickly became comfortable using it and completely forgot it had been a concern in the first place. Pros The platform is easy to navigate and makes it simple to organize my timeslots. I also appreciate that whenever there is an update, I receive clear notifications explaining the changes and how they are intended to improve workflow, work quality, and time management. Cons Sometimes the system glitches and schedules multiple slots. This has happened to me several times when I schedule recurring sessions for my clients across days or weeks. The appointments don’t always save correctly, and I end up having to enter them manually afterward. I also find the new billing system less efficient than the previous one. Before, the process was more straightforward. Now having to navigate to a separate page each time I charge a client feels unnecessary, especially compared to how easily it worked before. Review Source CW Claire W. Licensed Therapist Mental Health Care Used the software for: 6-12 months ### "A User-Friendly EHR That Helps Me Stay Organized" March 10, 2026 4.0 Overall, my experience with has been very positive. It provides the core features I need to run my practice efficiently without feeling overwhelming or overly complex. It helps me stay organized and manage documentation so I can spend more time focusing on my clients. Pros is very easy to use and has a clean, user-friendly interface. I appreciate that it keeps things simple without adding unnecessary features or overly complicated tools. It helps me stay organized with my daily therapy sessions and keeps important tasks on my radar. The reminders for treatment plans and progress notes are especially helpful for staying on top of documentation. I also like that the system flags notifications if there’s an issue with a client’s file, which helps prevent things from slipping through the cracks. Cons Very occasionally there can be minor issues with telehealth sessions. At times the video quality can be inconsistent, or a client may have difficulty entering the session, though this doesn’t happen often. Review Source DS Dani S. Assistant Director Mental Health Care Used the software for: Less than 6 months ### "Theranest is an excellent tool." March 10, 2026 5.0 Overall, my experience as a new user of has been seemless and efficient. My position doesn't require me to use all of the features, but in exploring them, I can tell they are all very user friendly. Pros I appreciate the user friendly format on , as well as the ability to communicate easily with several people simultaneously. I am especially fond of the appointments and features. Cons Honestly, it's hard to think of a con for . I guess the only thing that makes me stumble is when the page setup changes; it takes me a bit to assimilate. But that is more user deficiency on my part. Review Source EP Evan P. Owner Mental Health Care Used the software for: 2+ years ### "Useful tool for private practices" February 24, 2025 5.0 I have found TherNest to be a highly useful tool in my practice. Pros I have found easy to use and like the customizability of the product. Cons is pricey compared to competitors. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest Adopted early and have considered switching due to price when compared to competitors as my practice has grown. Review Source ES Elizabeth S. Therapist Mental Health Care Used the software for: 6-12 months ### "Needs better support" February 19, 2025 4.0 has been working for me most of the time. I have had issues with not being able to speak with anyone over the phone to address an ongoing issue I have with dating assessments for clients and dating the assessment document accurately as well as addressing Medicaid client requirements and documentation. Pros It is easy to setup and had most of the documents that I use already created. Cons I cannot change the intake date so that I date my initial assessment document accurately and not date it for the day the client is entered into the system. The initial assessment form also cannot be duplicated. Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Issues with Simple Practice (not an option to choose so I picked the first option from the list and the decision to switch was made by management. Review Source TW Tina W. Administrative assistant Mental Health Care Used the software for: 2+ years ### "Not worth the price or time " September 17, 2025 1.0 I have worked with several programs over the last 25 years, and this program is by far the worst. In this day and age, program updates should be a positive move forward, not backward. Pros Do not like really anything about this program. If I could give it zero star on this site I would. Not worth the money. Cons Documents disappearing after saved in file, appointments disappear for no reason therefore our counselors have to save hardcopy since we can't trust this program. Any update causes more work for the company having to re-enter previous information save. When cancelling an appointment, the new update created extra steps to be taken in order to cancel it out. A biller at --proven by report ran--deleted all Blue Cross insurance information and when I filed a complaint along with supporting document---we never heard anything back. Company will try to save face by sending gaslighting messages that customer should have done this or that. Review Source JL Jess L. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Seven year user. Would not recommend. " April 9, 2025 1.0 Rapid decline. Over the past two years, with the constant changes that are unrelated to what I as a provider truly need or deem valuable, I am now actively looking to migrate to a new platform. I tolerated some decline because a large part of my work was slowed but not entirely interrupted by their changes. Currently, the changes are so disruptive that I am now willing to deal with the burden of migrating my whole system. Pros 7 years ago, was very user friendly, good overall user experience and extremely responsive and personal customer service. When an issue arose, I was actually speaking with a person and often would get the same person for the next issue, which was great for rapport. None of this is true now or for the last 2 years. It has declined immeasurably and I have seen them upset their users over and over again with changes that are unrelated and unwanted for the providers utilizing their system. Customer service is highly automated and dead-end. Price increases have been consistent. Cons Over the course of 7 years the service has declined, such that the customer service is no longer personal and live, but highly automated and lacking accountability or resolutions for very basic tech issues. Changes are rolled out often that are not regularly supported by providers nor are they communicated with advance notice. Currently, they have rolled out a systematic change with the transfer to Ensora and providers are fully unclear about what this means in terms of data usage and privacy re: AI integrations, options to opt out of unneeded services, price changes, note taking, and other ethical and clinical related issues. Their current responses are dismissive, uncaring, and blanket statements. It's a completely different company and experience from 5-7 years ago; Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing TheraNest I was more familiar with it at the time. Review Source JG Joseph G. CEO and LMFT Mental Health Care Used the software for: 2+ years ### "Theranest I Outstanding" February 17, 2025 5.0 My overall experience is a 10 out of 10. Some of my collleagues chose another platform, but I liked so much that I stayed with this platform Pros I live very much. I has all of he functionlality that I need to manage a successful private practice. The reporting system and the ach payment functions are outstandinding. Techical support is outstanding with a rich knowoedge base, online chat and voice to voice support make problem resolution easy and seamless. Cons I don't really have anything really here. It is dissappointing when there is a system problem - but these seem to be resolved quickly. Review Source LA Lorie A. Office Manager Mental Health Care Used the software for: 2+ years ### "Office Manager" February 11, 2025 4.0 We have been with for quite a while now and have had much success except for the billing component. Pros Tracking and keeping updated reports. able to work the systems pretty well. Cons We would love to utilize the billing features but have had difficulty in manipulating this process. Review Source SG Sarah G. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Happy counselor" March 16, 2026 5.0 has been great for me to schedule and document all of my clients. I am very happy. It has been helpful for me as a school counselor as well as a therapist. Pros is very easy to use. I have used it for years now. There is also a lot of information available when I didn't know how to use something. Cons having to back and forth from agenda to schedule, but that is perhaps my fault and could learn a better way to create a flow that works for me. Review Source MJ Marlene J. Receptionist Mental Health Care Used the software for: 2+ years ### "Honest Feed Back" February 17, 2025 4.0 Over all it is good. We had an issues 2 weeks ago, that was time sensitive and we could not get the issue fixed until a week later. That was unacceptable. One of our receptionist entered the wrong amount for a copay and instead of charging the client $27.08 they were charged $2708.00. This charge went to a credit card thankfully and not their back account. When we were made aware of the mistake the next day, we could not return the payment due to having a cap set at $1000.00. This took 2 different people and 5 days later to fix. The client had to dispute the charge through the credit company to get this removed. This should never have gotten to that point. We should have been able to return this amount the follow day. (2 days at the most) Pros I like the way it is set up and you have everything you need for that client in one spot. Cons You are limited to space in some areas and not able to highlight certain things in the note section, or make them bold. So they will stand out. Review Source DK Dwayne K. Therapist Mental Health Care Used the software for: 2+ years ### "Great Customer Service and an EHR that will grow with you. " February 25, 2025 5.0 My overall experience I would recommend their nest to anybody the system will grow with you and your practice. Pros I started with my clients plus when it was in its infancy stage and now it is a part of . The packaging and options and software availability is super easy to use. What I like most of all is the customer service. The customer service is outstanding and always very personal. Cons Sometimes change is hard and changing is what I like least about fairness but it is always for the best. Review Source AF Ashton F. Family Support Human Resources Used the software for: 6-12 months ### "Top tier customer service " March 16, 2026 5.0 Overall experience is great, I really enjoy the customer service option and never feel as if I am left in the dark. Pros I love their customer service the most. Anytime I have any problems, I send customer service a message and have never ended a chat without a resolution. Cons There is not really one thing I dislike, but I have had some trouble with the notes & using previous notes. Review Source WW Wendi W. Provider Mental Health Care Used the software for: 6-12 months ### "Wendi Review" March 17, 2026 4.0 Pros The interface is easy to navigate and looks nice. I generally feel like there are few steps I need to take to get through a process. Cons Telehealth is glitchy for a lot of reasons. The issue I have most is when a client tries to connect their bluetooth device like headphones. It rarely works. Review Source DM D'Nicole M. Therapist Mental Health Care Used the software for: 1-2 years ### "Good but not Great - yet!" February 20, 2025 4.0 Overall, I would say that has been a good experience, and I would recommend it to other therapists. Pros I like how easy, simple and applicable is to my documentation needs. Cons I do not like how this program does not automatically save my work. If I am not saving notes/assessments (short and or long documents) periodically and there is an issue with or the internet connection, all is lost, and I need to start over. This creates more work for me and demands more of my time. Review Source OA Odukunle A. Advanced mental health staff Health, Wellness and Fitness Used the software for: Less than 6 months ### "Okay but can do better " October 25, 2025 3.0 Pros It’s easy to quickly log into the app. The calendar comes in really handy, I can easily look back at previous or future activities and that helps me make quick plans or even change decisions fast, plus I can make notes which can also be edited. Cons The frequent updates is terrible, at first we taught it was because they just changed name but it’s too frequent and when this update is done, it seems something has changed, we have lost some documents or can’t seem to find it because of these updates. Review Source JS Jana S. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "Simplicity and Functionality" February 11, 2025 4.0 I’m satisfied with my overall experience. Pros What I like most about is the simplicity and functionality. I love that TheraNest actively implements user feedback to enhance my experience. Having a chat feature where I can connect with a representative is very efficient. Cons I would like more multiple choice features when it comes to filling out a MSE or a progress note. I would like the feature to print a progress note without a treatment plan attached, I would like to have the option to redact information before printing, and I would like for the little note icon on the calendars weekly page to be a different color when I sign a note as opposed to not signing the note. Review Source fL frances L. Admin Assistant Medical Practice Used the software for: 2+ years ### "This is what you need" February 11, 2025 5.0 I love it. It has mostly everything that is needed to get the job done. Pros It's user friendly for the providers and clients. Cons When I need help it will not allow me to chat. It takes my information and I have to wait for a response via email. I am unable to use the ERA auto post function because it does not work with the payer. I am unable to use 270 / 275 function. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Does not have the capacity of . Review Source Talk to a Capterra advisor for free and get results within 15 minutes.