# ReservationKey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ReservationKey the right Hospitality Property Management solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130362/ReservationKey/reviews --- ReservationKey 4.9 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ReservationKey Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CS Chris S Campground Owner, HostHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. “ November 10, 2024 TC Tracey C PresidentHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. “ October 15, 2024 Chad E OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support.“ March 4, 2026 NC Natalie C ownerHospitality, Self-employedUsed the software for: More than 2 years. “Just some issues when I cannot figure out how to add or change something. As stated above would like a live chat or phone assistance.“ May 18, 2021 Chad E OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Their property management system is modern, simple, and highly intuitive.“ March 4, 2026 NC Natalie C ownerHospitality, Self-employedUsed the software for: More than 2 years. “This can be frustrating it would be easier to have a live chat or talk to someone for problems“ May 18, 2021 Chad E OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Beyond the software itself, the customer support is exceptional.“ March 4, 2026 NC Natalie C ownerHospitality, Self-employedUsed the software for: More than 2 years. “Sometime I have problems adding features on our end. “ May 18, 2021 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad E. Owner Hospitality Used the software for: Less than 6 months ### "Reliable, intuitive PMS with exceptional customer support" March 4, 2026 5.0 Pros Operating a historic inn and event venue requires reliable and efficient software. Reservation Key delivers exactly that at a fraction of the cost of the competition. Their property management system is modern, simple, and highly intuitive. It streamlines daily operations without introducing unnecessary complexity, allowing for better focus on the business and guests. Beyond the software itself, the customer support is exceptional. \[sensitive content hidden\] consistently provide amazing service. They are responsive, knowledgeable, and ensure questions are addressed quickly and accurately. I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support. Cons Would have liked a paid , done for me option for onboarding. Everything else so far has been wonderful Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ReservationKey Priice and website ownership was the deciding factor Switched from [StealthSeminar](https://www.capterra.com/p/197122/StealthSeminar/) Google hotels link was not avialable with them . I was with guest room genie but that wasnt an option Review Source CS Chris S. Campground Owner, Host Hospitality Used the software for: 6-12 months ### "Greenwood Lodge and Campsites Review of Reservation Key" November 10, 2024 5.0 We had looked at a few other online booking programs before making a decision to use Reservation Key as our online booking tool. Be mindful that we never used any other online booking system before. The reason why we chose Reservation Key was the ease of learning how to set up our online booking program with the helpful and patient guidance from \[sensitive content hidden\] and \[sensitive content hidden\]. We had a very successful camping season and we wish we did the online booking sooner. Reservation Key is a perfect tool for our small seasonal business. Pros The pros of Reservation Key have been convenience and efficiency after transitioning from our old way of booking through numerous phone calls, e-mails and postal service. As a small campground, Reservation Key is a right fit for us and cost effective. Cons As for cons, we can’t provide any experience in that department because glitches were too few and customer support was always responsive and helpful. Alternatives considered [Open Campground](https://www.capterra.com/p/142872/Open-Campground/) Reason for choosing ReservationKey I like the way the software was set up and Reservation Key was a right tool for us. Review Source BB Burney B. owner Hospitality Used the software for: 2+ years ### "ReservationKey is a good value" October 13, 2018 4.0 ReservationKey has worked well, and has been improving over the years that we have been using it. Customer service has been good when issues have come up. Pros The platform is flexible, with the ability to make many different reservation pages. It also works well with MyAllocator and iCal calendars for interfacing with outside platforms. Cons 1) Guest addresses are all in one text field...organizing marketing efforts to previous guests by zip code is problematic. 2) Only one alternate rate plan can be used in a reservation page...it would be helpful to have more available to apply to various marketing sources. Review Source Response from ReservationKey October 30, 2018 It actually is possible to split the address field into multiple fields. This is an option under the Settings tab, Account Preferences. Thank you for using the system and for your review. TC Tracey C. President Hospitality Used the software for: 2+ years ### "Reasonable price (but not cheap!) and easy to work with" October 15, 2024 5.0 Wonderful, lots of pros and barely a con. Pros Simple system without bells and whistles that I had no need for - and the price was reasonable because of that. I moved from another, larger, reservation software system because their prices went up, they provided more bells and whistles that a small business like mine just didn't need/use. Customer service, particularly \[sensitive content hidden\], was always prompt and efficient, every single year, not just in the first year. Cons I found the Forum a bit clunky to use, that could use a lot of updating to make it a bit more user friendly. Overall, I had to think hard to find a "Con". Loved Reservation Key for many years I've been with them. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ReservationKey Customer service. Pricing. Simplicity of use Switched from [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Too expensive. Deteriorating customer service. Review Source SW Sandra W. Owner/Innkeeper Hospitality Used the software for: 2+ years ### "Best reservation tool for small properties" December 19, 2022 5.0 The software is convenient, robust, and reliable. It does precisely what you want it to do, when you need it. Pros Ridiculously easy to use, intuitive to learn. And so many options that each individual business can be fully served. Cons So Few! And, If I encountered something I didn't particularly like, I mentioned it to the folks at Reservation Key and they found a way to tailor it to my needs. That's pretty profound. So I don't have any 'cons' to offer. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey Better communication, better customer support, more flexibility, price Review Source DAK Daryl Ann K. Host, Owner Hospitality Used the software for: 2+ years ### "I love Reservation Key!" September 17, 2019 5.0 I love knowing that the online interface is up to date. I love being able to check just who canceled. I love that it saves everything even when I forget. I love that it connects to channel managers and Square. Did I mention that I love Reservation Key? Pros First, this software is easy enough that an old Great Granny like me can do it. That in itself is a huge plus. Admittedly, it gives me an opportunity to learn and grow (senior brain plasticity is a good thing)! However, \[SENSITIVE CONTENT HIDDEN\] and his staff are ALWAYS timely in answering questions. The Forum provides quick answers from Customer Support and gives suggestions in one spot. The Forum is one of my favorite places to head when I have trouble. The videos also show just how to set things up. On a very personal level, I know that team lead developed this software and has remained at the helm of the business. Dealing with the owner directly is a huge plus. I feel like a well-loved family member rather than a business customer. What incredible customer service! I also love the housekeeping reports. Those keep us clean and take the confusion out of running multiple reservations. This year we added RV Sites and Hunting to our facility. Customer Support help was timely and generous. We've used Reservation Key for at least 10 years if my (admittedly elderly) brain serves me correctly. I would not think of changing! Thank you, Reservation Key, for being part of our lives and business! Cons This software goes above and beyond my expectations. So grateful! Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey Price, flexibility and mainly customer support. Review Source PU Pelin U. Complex General Manager Hospitality Used the software for: 6-12 months ### "Great automation for multiple online room reservation channels" November 26, 2020 5.0 RezervationKey is making a great job for us by unifying the management of all sales channels at one place, that would be pretty good if they were adding local sales channels day by day and helps us to expand our marketing channels with more local online channels that are specific to each country. Pros ReservationKey is compatible with website builders such as Wix and Squarespace -which is a great aspect from my view point- so that enables to create commision-free sales channels as well as unifying all online booking platforms that we are present in one single and lean management panel where we can update anything such as availability, change features, add new room types etc and ReservationKey reflects any update to all booking channels that we are integrated to. Cons Although ReservationKey is great in covering the global reservation platforms it is weak to have integrations to the online booking platforms that are specific to each country. It would be the most powerful solution for us if it was helping us increasing our sales in local markets through local sales channels. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing ReservationKey RezervationKey's wix and squarespace integrations was the key factor in our decision. Switched from [WebReserv](https://www.capterra.com/p/152688/WebReserv/) Management panel of RezervationKey was easier to work in for our staff. Review Source RL Ron L. President Hospitality Used the software for: 2+ years ### "Best Bang for your Buck" June 14, 2019 5.0 We have been using ReservationKey for 8 years now and would give it an overall rating of 9.8 We have been very pleased with its functionality and capability and for our needs it has been a very cost effective solution. We would highly recommend giving this try. Pros Easy to initially set up Simple to use and menus make sense for the most part Lots of capability for the money Very cost effective when compared to other products/services Integrates well and simply into our web site Integrates with Tripadvisor so you don't need to use an OTA Support is responsive when an issue has popped up RK is constantly working on improvements and upgrades Cons There are a few reports which could be added or improved The gift certificate function could be updated and provide more ability to customize Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ReservationKey The cost vs the capability caused us to try it out and we have not looked back. We have recommended it to several other properties as well. Review Source MR Margo R. owner Hospitality Used the software for: 2+ years ### "Great product" July 9, 2019 5.0 Have been using since 2014 and not planning to change any time soon. I was able to set it all up with a minimal help. Support is great. Even though I am in different time zone it never takes long to get the help. Thank you, it makes my life easier. Pros Once set up the system is easy to use and update the info as needed. Cons There is nothing that I do not like about it. Review Source Charla T. Owner/Operator Hospitality Used the software for: 2+ years ### "So glad we signed on" November 29, 2020 5.0 I can truly say that our company growth was due, in large part, to implementing Reservation Key. I was originally a "One Woman Show" trying to keep on top of reservations, Guest Emails, Payments, Website Updates, etc. We adopted RK when we had 3 units. Today, our company has 22 units, and several staff members. Having access to this technology at such an easy Monthly Price and Easy Learning Curve meant that I could scale the business, and have more free time (and less frustration). Without RK, I would have easily been burnout once I hit 5 properties, and we would have never had the opportunity to provide employment to so many great people. I speak at Industry Events and "Have you considered ReservationKey?" seems to be a frequent piece of advice that I am giving attendees as they explain their personal frustration with choosing between Reservation Spreadsheets or Over-Priced Software. I know ... it sounds like too glowing of a review. I've used the ReservationKey since 2009. When any company over-delivers by as much as ReservationKey as over-delivered, it shouldn't be surprising that they have overly happy users willing to write long-winded online reviews. But if you don't believe that I am a real person, and a real user, just track us down on Google. Our Company is "Rockies Rentals". We are based in Canmore Alberta Canada. My name is Charla. Pros Great Customer Service -- really responsive, and personable. The Built In Website, and Payments. Auto Scheduled Emails. No Contracts; No Set Up Fees. A great price -- well worth the fee even just for someone with one unit, or a small inn. Ease of use. Having Multiple Users. The Mobile Version -- I have easily been taking reservations from a hammock at the beach just on my Smart Phone. Cons Because the software is made for a myriad of Hospitality Services Providers (Hotels, Campgrounds, BnBs, Vacation Rentals), it's hard to provide the right thing to a diverse group of users. That being said, the User Forum was amazing! If we encountered a quirk that worked well for a Hotel User, but not-quite-right for our needs, there would always be another helpful User who knew how to accomplish what we needed with just a few little User Tweaks. The entire User Forum was full of happy, generous users who were keen to share their ideas and help others. Review Source SS Sheri S. Owner Hospitality Used the software for: I used a free trial ### "Love their Free Trial and the product they offer!" March 8, 2019 5.0 Very positive experience so far! I look forward to working with this tool more! Pros I love the 30 day Free Trial they offer. The product is really easy to use and the free trial allows you to decide if you like the product and if it meets the needs of your lodging business. I found that I really like the ease of use. I've used other reservation software programs and have found that often times you aren't able to see all the pieces of the puzzle in one place. What I like about Reservation Key is that I can see at a glance the daily rate, the minimum stay and any promotions that I may have incorporated. With other products I've found that I have to drill down and open up several windows to be able to see all of this information. Not so with Reservation Key. I also like how quickly information about daily rates and minimums can be copies over to in the individual rate plans that you set up. I'm still learning Reservation Key but am extremely happy with what I've seen so far. The customer service is great! If you have a question and cannot reach someone via phone they return your call very quickly and respond to emails. Lastly I like the guest user end look. Availability is attractively displayed when a guest is searching for availability. The page is displayed well and is easy for a guest to use to quickly make a booking. There are also many features included in this product and at a very fair price. I like the email templates that are included and the flexibility of being able to change them or to create your own and schedule the emails automatically. Cons I would like to see more ready made templates for the availability display that a guest does see. Reservation Key offers a few limited ready made options, that said...they do offer to customize the look of that page for a reasonable fee. Well worth it if you would like the user end of the system to match the look and feel of your website. Review Source JB Josh B. inn keeper Hospitality Used the software for: 6-12 months ### "C'est La Vie Inn B&B review" November 3, 2018 5.0 I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others. Pros I have found Reservation Key user friendly and intuitive. I have appreciated the technical support when I have had questions on the inner workings of Reservation Key. We bought and started to run C'est La Vie Inn Bed and Breakfast a year ago with no previous experience in running a B&B. It was hit the pavement running and Reservation Key made this transition much easier with its day by day display screen showing current reservations and those that have, for a variety of reasons, have cancelled. I have enjoyed setting up rate plans for the rooms as well as the rate adjustments for local special events that tend to lead to peak occupancy. I would certainly recommend this product to others. Cons None Review Source DW David W. Owner Hospitality Used the software for: 2+ years ### "ReservationKey Software" February 14, 2019 4.0 Extremely cost-effective solution for easily tracking bookings and customers for my small B&B. I tried several others over the 16 years I've been in business and am very happy to have finally found something that works well for me! Pros Super-responsive customer support where you can talk directly with owner of the business who seems to be intimately involved in the actual software development. (Probably does his own coding, is my impression.) He engages with you until you have a solution, and is very appreciative of suggestions and feedback, always improving the software. This is full-featured software, but from a small business that is still super-responsive to its customers. Cons Still a few odd quirks with the software, in my opinion. Like the tax is calculated by item and then added up afterward so it often does not match to the penny the tax that is charged by my credit card processing system - so I have to make manual adjustments on receipts. Review Source JB Judy B. Owner Hospitality Used the software for: 2+ years ### "They Anticipate Your Needs!" September 25, 2018 5.0 Over time with experience, I have been able to communicate with my guests more efficiently. It makes my website look much more professional with this software and it presents my property as an up to date, modern facility with the technical capabilities of a much larger property. Pros I can modify so many things on my own. Whenever I need an answer to a dilemma, I just go to the Tutorial Page and search out my problem. Or, I just sign onto the Forum and look for a similar situation to my own. Case in point, I was able to adjust my confirmation template on my own just by using the search mode on the Forum and I’m all set with a solution to a problem. Cons Sometimes I wish there was a chat option but I understand how the team feels about this program and they have very hands on. Review Source Response from ReservationKey October 3, 2018 Thank you for the nice review and idea about having a chat option. That could be a nice enhancement we add in the future. We are glad to hear you find our forum and tutorials useful. JH Jim H. Owner Hospitality Used the software for: 2+ years ### "Suggested by Innkeeping friends" February 15, 2019 5.0 Having used pencil and paper for our small motel for over twenty years Reservation Key allows us to offer guests the chance to book or view available rooms online and cuts out a ton of telephone calls. Pros We have used for several years, price is reasonable and it does what I need. Prior to using Reservation Key we used pencil and paper and took reservations by telephone (many years) wife isn't a computer person. Reservation Key allows our guests to book online and does a good job in my view. I check the RK forum often for new ideas and my education. Cons At the moment I can't think of any negatives, does what we need. I see others comments about minor differences in money totals, having worked with a database in a prior job, well every bit of software seems to round a bit differently. Review Source ME Marlene E. President Hospitality Used the software for: 2+ years ### "Great Value for a small B & B" April 25, 2019 5.0 The cost for value is great, as is customer service. I am very pleased with this product. Rep is great. Pros The customer support from rep is fabulous. There is always a quick reply and the problem is addressed or fixed. The system is reliable and is easy to read quickly in terms of availability etc. The reports generated are helpful. Cons The 2 areas I would like to make additions to are: 1 - adding a pre-tax total line on the reservation form and 2, the setting up new payment schedules. I don't do the second option often, so it is likely "old brain" issues. Review Source sC scott C. Innkeeper Hospitality Used the software for: 2+ years ### "Excellent PMS Software for Bed Breakfast" July 25, 2019 5.0 Resevationkey is pro-active in solving issues, has forum, can email the owner and he will respond by picking up the phone or shoot you an email to let you know he's working on the problem. I would recommend this software to a friend. Pros Well written instructions about the software, "how to set up", features, and videos to assist further with the education of the software Cons A short learning curve, but worth the effort ! Reason for choosing ReservationKey Key features, owner communication, and price Review Source SK Stacy K. Owner Hospitality Used the software for: 2+ years ### "The \*best\* reservation system!" October 30, 2018 5.0 Exceptional! Pros The customer interface for my guests is simple and easy to use. The back office contains numerous useful reports: occupancy, revenue by room, year-by-year comparisons, taxes collected by month or quarter, even sales by item so innkeepers can easily view which add-on packages are selling the best. There are so many reports that I’ve only used about 50% of them! Cons It’s sometimes a little difficult to find the information I need because of the numerous reports & pages. However, a huge portion of this difficulty is me not remembering where to find something, like the url link information. There are a lot of training videos available to help users navigate though the system. Review Source AM Anne M. Owner Hospitality Used the software for: 2+ years ### "Great Reservation Software" April 25, 2019 5.0 Pros We have a small inn and found that this software was very easy to set up and use on a daily basis, and also a terrific value. I appreciate that the support is very accessible, and personnel respond specifically and personally to each question. I have to say I do not utilize many of the features that I probably could. Cons I had a glitch with "ghost reservations" when initiating ical links, but it was resolved quickly. Not really a con because it was worked out. Review Source JW Julie W. Owner, Coral Hill Bungalows Hospitality Used the software for: 2+ years ### "Great Customer Service" May 11, 2021 5.0 Great value for the money. Easy to understand demonstrations and tutorials for initial set up. I created a new and updated website for my business and the original Reservation Key application looked old and outdated; didn't flow well with the updated site. I reached out to Reservation Key for advice. Not only did the \[SENSITIVE CONTENT HIDDEN\], reach out to me via email in a timely manner, one of his assistants called me on the phone and we (she) reformed the reservation application to totally meld with the website. Pros Great customer service Ease of use Integrates well with website Multiple useful applications Cons No. I am happy with the service and product. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Horrible customer service Review Source JM Jeff M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "The best there is" September 26, 2018 5.0 I have been using ReservationKey for about 5 years. I was skeptical to move to this platform as I have tried other reservation systems only to be disappointed. The move to ReservationKey was the single best thing I have done to grow my business. ReservationKey allows me to handle more clients in less time and take reservations while I sleep. Customer service is very quick with all questions answered within 24 hours. Thank you ReservationKey for transforming my rental business. Jeff Musto www.puerto-vallarta-rentals.com Pros ReservationKey allows me to handle more clients in less time and take reservations while I sleep. Cons It does take a while to set up but once you have it set up it is like auto pilot. Review Source EA Eric A. Owner Hospitality Used the software for: 2+ years ### "All you need in a reservation system!" May 1, 2019 5.0 We have been with ReservationKey for 4 years and have been very happy and fits our needs. Being a small B&B it is a great price point, while having the functionality of the big boys. The customer service is great and responsive and have even worked with our Association of 9 B&B's to help create a custom availability chart. Pros Easy to use and the customer service is excellent Cons Like to see a little more flexibility in generating reports. Review Source LR Lorrie R. innkeeper Hospitality Used the software for: 2+ years ### "Simple and Easy to use" June 23, 2019 5.0 Pros It's simple. there are just enough bills and whistles to get the job done but not so much as to make it too complicated. They are continually making changes and are particularly mindful of user requests. The forum is great to look for answers to your questions. Cons Well I guess just that you have to be connected to use it, but that's like anything else. Review Source CB Catherine B. owner/manager Hospitality Used the software for: 1-2 years ### "Easy to use" October 11, 2018 5.0 This software is inexpensive, easy to use, and the support team responds quickly and patiently to requests. Pros I am new to the tourism business. Reservation Key has been very easy to get used to and use as a tool to keep track of reservations, payments etc . It has an activity button that reminds you each thing you did within the program in case the need to undo a mistake. Cons I miss the feature in which you used to hover the mouse over a name and it would show the balance due. Also, you used to be able to right click and in the quick view change the status to 'checked-out' where as now you have to open the reservation which takes just a few seconds longer. Review Source DL Donna L. Owner/innkeeper Hospitality Used the software for: 2+ years ### "Absolutely recommend" June 14, 2019 5.0 Overall experience had been very positive. Any hurdle or questions are always addressed within hours. Pros Very user friendly. Easily navigate reports of all kinds. Cons Can't think of any. Anything that was a problem for me, they helped. There is also a forum where other users can assist each other. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.