# AIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AIM the right Golf Course solution for you? Explore 198 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130285/AIMsi/reviews --- AIM 4.1 (198) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AIM Ease of use 3.6 Customer Service 4.3 ## Pros and Cons in Reviews KG Katherine G ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “The program has tons of features, functions, and reports which is a definite positive for businesses that need to keep track and monitor various aspects of the business. “ September 14, 2022 KG Katherine G ManagerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “Part of that is our fault for not having the time to watch the tutorials and explore the program to its fullest since we only have a few employees and are only open three days a week.“ September 14, 2022 EO Eric O VP OPERATIONSRetail, 2 - 10 employeesUsed the software for: 1-2 years. “We are a repair shop and this has not only saved us tons of time but this feature has made us lots of money$$$. The POS and customization of the screen and tech support. “ September 1, 2022 DH Devon H ​eCommerce ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “The management of sale prices for our products needs to be revamped and is currently both difficult and convoluted to use. “ September 22, 2022 DL Dan L Owner/Vice PresidentMusic, 2 - 10 employeesUsed the software for: More than 2 years. “From POS to backroom accounting and inventory management the software integrates seamlessly.“ September 22, 2022 MM Mitch M ManagerMusic, 2 - 10 employeesUsed the software for: More than 2 years. “The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected.“ September 28, 2022 SR Sean R ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “The digital bound book makes federal record keeping much easier then a traditional paper bound book.“ September 8, 2022 MS Michelle S Floor ManagerMusic, 2 - 10 employeesUsed the software for: More than 2 years. “That in my version, I'm not able to do everything that I want to do without paying more money which I don't want to pay at this time.“ September 21, 2022 ## Showing most helpful reviews Showing 1-25 of 198 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Founder Consumer Services Used the software for: 6-12 months ### "Its really easy to make reports which is good for this type of software" March 13, 2018 5.0 Pros I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it. Cons I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here. Review Source HV Holly V. Owner/Operator Retail Used the software for: 2+ years ### "Pleased!" November 17, 2020 5.0 Overall we are very happy with AIM for our business. The tech support is awesome! They are always ready to help and super friendly. I love that they can remote in and show us what to do. Pros We have been using the contract module side of AIM for our instrument rental contracts to keep track of monthly payments since the beginning of our business in 2004. We pulled away for a brief stint to try another company and it was a disaster. The instrument rental contracts are the bread and butter of our business. If it fails, we fail. If the customer doesn't feel like they can trust us with their personal info because the system fails, we fail. It's a reflection on us. We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM. Cons We do wish that there weren't so many steps to follow. Seems like there is a huge learning curve to this program. Once you live it and breath it like it do it's one thing. But my employees tend to make mistakes often because they miss a step. And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating. Also. I really wish that an email went out immediately to my rental contract customers on autopay when their card is declined. The ability is there, as they receive an email immediately when the payment goes through, but not when it declines. This would help our collection dept out tremendously if this option was implemented. Reason for choosing AIM I didn't know of any other software programs that offered what we needed in the music retail/instrument rental business other than Rain and AIM. Switched from [Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) Their rental contract module was terrible. It was super inefficient with tons of mistakes. I felt like our customers couldn't trust us with their personal info, as Rain seemed to just take payments out whenever, and would change the amounts on a whim and then when we asked about it they would just say it was a "glitch". We were with them for a year and a half before switching back to AIM. Review Source BH Bill H. VP/CFO Retail Used the software for: Less than 6 months ### "Great feature set and support. Very poorly implemented." January 26, 2017 2.0 The product has features that no other has, especially for the musical instrument rental business. However, it is showing its age. The worst thing is that it wasn't written well even to standards that we had 30 years ago. (I started in the IT business in 1986.) I would recommend it, with a great many warnings, to a musical instrument rental or similar company, but absolutely not to anyone else. Pros The feature set for the rent-to-own business is good. So far as we have been able to discover, there is no other product at any price that supports our business. (If there was, I would be on it like a duck on a June bug.) The support staff is excellent! Cons I would have fired an experienced programmer or seriously chewed out a beginner 30 years ago if they designed a user interface that was so poorly implemented. You never know from screen to screen what you have to do to do a "find." Sometimes you have to hit Tab for the program to work, sometimes you have to hit Enter. The mere fact that in a good many places the programmers apparently elected to use the tab key or enter key events rather than the OnExit event is inexcusable. (Click the OK or Save button without first tabbing out of a field and there is a great chance that the changes to the field you were last in were not saved.) Things as simple as standard naming conventions for naming reports are just an example that someone either didn't understand design or didn't care. (The reports aren't in report name order because some inept person decided to put "Print" or "List" in front of the report name, thereby making the lists sort out without rhyme or reason. Having a table of variables to STORE system options is fine. It's even okay for a first release. However, how a system that has been on the market this long without having a user interface on said table indicates a huge lack of caring. The user interface flaws cannot be excused by the fact that the programs are old. The design flaws would not have been acceptable in a DOS or even a CP/M program. The back end modules are simply sad. The fact that they decided to write the back end all over again in the new system that they plan to release someday indicates a huge lack of judgment. Why the devil would one reinvent the wheel, especially after doing such a poor job the first time around, when one could interface to any of several well-written, mature, user-friendly and well-supported G/L, A/P, A/R, etc. systems and focus on the specialized modules that make me use AIMsi to start with? (QuickBooks immediately comes to mind.) Doing so would save well into six figures of development cost, give one a solid base on which to build, and even give one a huge marketing opportunity by being an enhancement to a widely-used system rather than being a home-rolled thing. It would also give me some hope that the new release would be available in my lifetime. They are simply burning man-years of programming effort and stretching lead times unreasonably. As bad as the G/L module is, their "Purchase Order" module simply boggles the mind. They make a sad effort to somehow combine P/O and Customer Order Processing while making both the COP features and the interface to A/P damned near unusable. One need only looks at the database design to see that whoever wrote the COP programs had never actually worked on one before. No Order Header and Order Line Item tables? Really? They sort of sludge everything together in something that they dreamed up from scratch. Even the terminology used for field names and labels is non-standard. "Picked" has a very well understood meaning in the COP industry. They have a whole new definition. I could go on forever... Review Source KK Kellie K. Office Manager Sporting Goods Used the software for: 2+ years ### "Product Review " September 22, 2022 5.0 My overall experience has been great. From the beginning the help to set this program up for our needs was challenging but very successful. Josh, our salesman has been nothing but helpful and informative and always replys quickly and is always checking in. That is very important to us, someone who takes the time to email every so often to check in and make sure everything is going well. If we have a question he always responds quickly. Pros The more we use the software the more we learn and love the product. We use this software everyday runnig reports, for our POS, inventory, and much more. We love the button feature to make everyday use easy. Cons I find that it is hard to find a credit card company that is compliant with AIM. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing AIM Again, firearm friendly, customizable to our needs, range compliant, easy to use, and the customer service. Review Source AM Al M. Managing Member Sporting Goods Used the software for: Less than 6 months ### "AIM Software and POS System for retail sales" May 9, 2023 5.0 Positive! Their customer support is exceptional. Their Tech staff are very knowledgeableand patient. In 45-60 seconds, I can be on a call with an English speaking technical representative who knows the Tri-Tech/AIM system. Pros Quickly execute sales, tracking serialized inventory and sales is detailed and quick. Cons There are a million features! It was overwhelming in the beginning to decide which ones were going to be essential for our business. Reason for choosing AIM Customer service, staff knowledge Switched from [Datio POS](https://www.capterra.com/p/213219/Datio-POS/) We needed more tracking and reporting capabilities. We needed a customer database, better marketing functions, there are a bout 100 reasons. Data was good to us, but we needed more power and functions than they could provide. Review Source EO Eric O. VP OPERATIONS Retail Used the software for: 1-2 years ### "Overall great value and awesome tech support" September 1, 2022 3.0 Overall I would buy the software again. Great people, knowledge and they absolutely show concern about your business. The software, on a basic level, is easy to learn for new employees. I've seen many positive changes in the last two years and I'm sticking around to see what's next! Pros Easy.......... The fact it can communicate by sending auto calls and text to my customers and helping me to stay in touch along the way. We are a repair shop and this has not only saved us tons of time but this feature has made us lots of money$$$. The POS and customization of the screen and tech support. Tech support is absolutely, hands down, some of the best I've ever experienced. They answer the phone and stay with you until you understand. Very nice people who never make you feel stupid. Also love the fact you can so easily access your data. Other software we've had has limited the backend data to you where as AIM absolutely encourages you to use it. I will say.... a new employee can be taught in under 5 minutes how to check out a customer through the POS. Cons Inventory management, pricing and the repair shop module all need some help. All usable and functional. They are just some areas that aren't as polished as other software. Also, if you are a company with over a million different SKU's, beware. The software really is slow. I know! FYI, you'll need own EXCEL and have a basic understanding in order to to manage your inventory as AIM just simply does not have the capability to do so. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[RepairDesk](https://www.capterra.com/p/146659/RepairDesk/) Reason for choosing AIM The support and fact these people answer the phone and speak English. Not trying to be ugly, just a simple fact. Review Source MM Mitch M. Manager Music Used the software for: 2+ years ### "Small shop with multiple needs" September 28, 2022 5.0 Overall the POS has helped us make large improvements to how we do bussines. In many small ways the software is inflexable and since we have an owner with a CPA he has noted that the accounting side of the software is not as intuitive as others like quickbooks. As we get more familiar with it things are making more sense but the learning curve for the accounting reports is steeper than expected. Pros Customizing the menu system makes it easy to help new users get familiar. Cons The bugs that we do have often leave issues that take time to find or resolve after the initial issue is corrected. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Rain POS](https://www.capterra.com/p/140893/Rain-Point-of-Sale/) Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Integrations of different locations inventory. Transfers, repairs, orders ect. Review Source RF Rob F. Owner Retail Used the software for: 2+ years ### "Great POS/Gun book/Range Software" September 26, 2022 5.0 Been a fantastic system....we recommend it whenever we are asked what we use by other gun stores. Pros I don't have to have multiple systems running to achieve everything we need to do...AIM does it all Cons learning curve....set up and learning the system takes time Reason for choosing AIM everything I had read pointed to this being the best system for guns/inventory....and it is. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Needed something that would track sales and guns all in one Review Source JK Janice K. Controller Retail Used the software for: 2+ years ### "A jewel in a difficult and expensive industry" September 28, 2022 5.0 We deployed, then 4 years later deployed ecommerce Pros Ease of Use, Cost, Customer Service, Merchant Services relationship. Cons Canned Reports are often minimal, but I summarize them in complex Xcel worksheets Reason for choosing AIM Cost, database structure, merchant services relationships Review Source Steve J. Owner Retail Used the software for: 1-2 years ### "Ok for small-scale non-ecommerce shops" January 20, 2021 3.0 It was a good starting point, but we outgrew this software within 2 years of starting the company. Our eCommerce portal was functional, but cumbersome. Pros The tracking data on products was quite helpful. Serial numbers were regarded as individual numbers with unique purchase order receiving data that could be cross referenced with customer service records and trade-in information. Backorder protocol for Purchase Orders is the one thing I do miss about this software. Cons Local server based. This made it very difficult to process transactions remotely (tradeshows, etc) or work remotely. Review Source KH Kathy H. Owner Retail Used the software for: 2+ years ### "One System" September 13, 2022 5.0 Pros I am able to do in one program what I used to have to do in 3 programs!! Cons Weekly updates - some of the weekly updates "break" other areas that were working and you may not realize it until there is an out of balance situation. Reason for choosing AIM Recommendation from someone in like business Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Integration of systems Review Source AZ Aaron Z. Manager/Inventory Specialist Music Used the software for: 2+ years ### "Amazing POS Software" October 6, 2021 5.0 Problems we have solved with AIM is Inventory control. We have been able to control inventory very well with being able to do spot checks, yearly and mid year inventory. Pros The features to our store that is most impactful is the Rental Module. Our music store thrives from rentals and the use of having the contracts and payments all set up through AIM is so easy and finely setup to use. Cons If anything for me it would be the smallest things such as getting the barcodes to be bigger. In essence the ease of being able to fix the barcodes that are being printed on the labels themselves Review Source AM Amanda M. Lessons Coordinator/Accounts Receivable Music Used the software for: 2+ years ### "Easy to use for the non-techy. " September 28, 2022 4.0 If really good. The customer service cannot be beat! Pros It is the app that we use for every aspect of our business. From POS to inventory control we have it all in one place. The straight forward menus and feature with in each module is user friendly. Cons I do feel that the system is a little over complicated with so many pop up windows. Also, tranactions seem to have too many steps for simple procedures. Review Source JD John D. Retail Used the software for: ### "Outstanding product and tech support!" September 12, 2014 5.0 Pros The product I use has made tracking over 12,000 consigned items a manageable endeavor. In addition to the impeccable tech support I receive, the ability to track each and every product in the store, from intake to settlement, has made this business venture a pleasure. I probably only use 50% of the features, but those I use make my job easy. I can readily identify all pertinent information regarding an item, track notes on the consignor's item and sale preferences, and easily upload all information at the click of a button to my website. A few of the key features I use most are the abilities to associate similar items to one another, to produce reports for each consignor on items sold and still open, to create accounting reports on daily activity, to retrieve a customer's information for mail merge at settlement time, to track my inventory on both quantity and revenue generated to determine my seasonality and busiest days, and to un-publish items from the website once they reach quantity zero (can you imagine doing this manually?). I also enjoy the easy of use in the Aesys admin system. I've been able to manage and tailor the website to suit my needs with little help from the web support team (another great facet of the product). The ability for real-time lookup of shipping costs and credit card processing made the integration of these items a breeze. Cons There are times the system will crash if I have the SA Inventory, customer info, receive batch consignment, and the sales invoice windows open at the same time. There are times I need to have these available in the dynamic environment I've created, and the "Swordfish" errors can be a hassle. Also, there are some canned reports in the catalog that don't seem to work, and creating reports with the wizard is not the easiest or the most intuitive. Review Source PW Parker W. Owner Sporting Goods Used the software for: 1-2 years ### "Best A&D and POS software I have used" September 28, 2022 5.0 The software allows us to keep all of our records on site and quickly access them from as many terminals as I would like. I recommend AIM to everyone in the firearms industry. Pros The team at AIM gave me all the support I could ask for with setting up the software. I can barely turn a computer on and they were able to set it up for me so that I could start using it immediately. Customer support is flawless. The price was well below competing software and still had all the features I could ever use plus some. Cons We have experienced some lagging issues, but the team at AIM is working with us to resolve this at no cost. Review Source MS Miles S. manager Retail Used the software for: 2+ years ### "Very updated interface" February 9, 2018 3.0 Expensive!!!!! Time to "update" to the newest version? Expensive!!!! Pros Solid database. Features specifically designed for our industry like lesson billing, rent to own tracking Cons Crashes daily because it isn't fully compatible with newer versions of windows. Not easy to use at multiple locations. Requires arcane network setup like environment variables because you have to pay for a total number of "terminals." Very clumsy user interface because you have to start from the master look up process for every piece of data you need to enter. Autopays are only semi automatic because they only run when you tell them to and once again you have to start from the master look up screen multiple times to: generate an auto pay list with manually input dates, transmit the autopays, post the autopays, cancel the denied auto pays, print out a denied list. Lesson billing is usable yet clumsy, lesson scheduling is a joke. Review Source RK Randy K. Manager Retail Used the software for: 2+ years ### "AIM is the best fit!" September 19, 2022 5.0 The software has been just what we were needing for our sales and service business. The support has been fantastic as well over the years. Simply put top to bottom outstanding! Pros There are many POS on the market today but not very many geared to our industry. It is flexible and customizable. It is so easy to use. Cons There are very few things I like least because when we do , features can be implemented. I guess at this point I like least is we have no way to print a claim check when customers drop off their vacuum. That said I created a feature request that they are working on as I type this review. Review Source JM Jeff M. Owner Sporting Goods Used the software for: 2+ years ### "Best bang for buck " September 3, 2022 5.0 I’m happy with the system. I looked at several that cost more and done less. Pros Saves time on the Sale, interactive A&D book linked to sale. Cons Manual updates to the system. That’s about it Reason for choosing AIM Price Review Source VK Veronica K. Office & Financial Administrator Retail Used the software for: 6-12 months ### "AIMsi for Consignment" January 19, 2017 2.0 We use the consignment, customer & inventory modules in AIMsi. Unfortunately we had to purchase the whole software package, instead of just the modules we needed (for example, we don't sell lessons but have that module anyways). This is a very complex software program. We have noticed that there are multiple steps involved for just about everything you want to do, and if it's not done in the right sequence then things can get messed up quickly - try deleting an item from inventory, you have to delete and save on one screen, then save on another screen, then delete again. This software is difficult to use for front end sales staff. The ReportWizard feature is of no help to us as it is extremely confusing to figure out how to build a report. Customer support sent us an excel spreadsheet that's supposed to help, but it's about 400 pages of formulas that we don't know anything about. We are generally dissatisfied with this software. Pros The consignment module works well for tracking and paying consignors (if the consignment items are received correctly). Cons The software is extremely complicated to use for users. It takes a lot of time to learn and skill to use/understand this software. There are too many modules and features that are no use to us. Review Source JS Justin S. Owner Sporting Goods Used the software for: 1-2 years ### "Great Software" September 7, 2022 5.0 Aim has been very helpful with helping manage my inventory better than I ever could with other simple solutions. I'm very happy that i decided to use Aim for my Store. Pros The software is great with all the different features that it has and offers. I particulary like the reports function that allows me to generate my inventory, sold items, and sales tax reports. Cons The system was very easy to setup and intigrate with. There's a lot of functions that the software offers. You certainly need to take a lot of time during the setup to learn about the functions. Review Source LB Lauren B. President Retail Used the software for: Less than 6 months ### "Wish I read these reviews before buying" August 13, 2018 2.0 There are much better options. I wish I did my research and read these reviews. I asked for a 30-day trial of the software and they said no but were confident it would be exactly what we needed. Well it wasn't and really bad for software we never plan on using. We decided that if it was so hard to set-up correctly before we even started using it, that it would be a headache done the road. We did set-up and went for our training and passwords wouldn't work. Not even the default. They can't help us. Have to call support and reschedule training. Call support and they tell me I have premium support to use this different access number. They can't transfer me, so I have to call back. I use that different access number and just keep getting shot back to the main menu "Press 1 for Sales, Press 2 for support" At this point, myself and my team are so aggrivated that we decide it's better to go with the current systems we already have Fullslate and Paysimple. They are easy to use. Super intuitive and requires about 30-min of training for someone to learn. Fortunately, AIMsi did extend a refund for the unused license and workstation, so we were able to get back some of our money. The sales guy I worked with was super nice. None of this is his fault, it's the software's fault and my fault for not trusting my gut that you don't buy something unless it has a trial period to make sure it's the right fit for your business. Pros Can be set up for multiple locations Lots of back-end customizing Lots of add-ons and modules for customization Cons Expensive & hard to set-up Windows based, so no Mac used Can set up a server to access remotely but requires you to have multiple workstations as the software is only tides to 1 location Supposedly there is support but I couldn't get through Sales team is very active and reaches out to you a lot until you request for money back Review Source SM Sheila M. Office Manager Retail Used the software for: 6-12 months ### "My experience with AIMsi" March 10, 2017 4.0 We use an older version (v6.0), and I am very impressed with the features. I can only imagine how the newer versions must be. Unfortunately, previous employees didn't understand POS software and we are not using many of the features, as our database is really messed up from being misused over the years. We only use the Long Term Rental Contract features, and AIMsi does a great job. Very easy to use. I only wish it had been used properly from the beginning because it looks like it would save me a lot of work. Pros The interface is very easy to understand and use, and customer support is great. It is a feature-rich program, I only wish we had a newer version. Cons When printing statements, it prints old accounts with no address. Apparently there is no way to filter the ones with no address out so I have to manually remove them. Occasionally one slips past and they are returned to us by the Post Office. Review Source MH Megan H. Retail Used the software for: ### "AIMsi has more and more to recommend it as we learn more about it" September 5, 2014 4.0 Pros This is a great POS for our instrument sale and rental business. There's just enough flexibility in it without having to do everything freeform. The more we use it, the more we learn about new ways that it can help us. And the support option is great. Their staff is very knowledgeable and has been of tremendous help to us on several occasions. We've used AIMsi for years already, yet we're still finding new ways that it can help our business. The designers seem to have anticipated most of the needs of a shop like ours. Whenever we decide we want to do something new, we find there is an option in AIMsi for exactly that. That's a great sign of a well-designed product. Cons There are a couple of features that would be nice to have (ability to refund an initial rental payment in the system, reverse an approval return, etc.), but they're just things that would be helpful to us specifically. The only other thing that we really find irritating at all is that the formatting on the straight-to-email option isn't really compatible with Gmail recipients, so the large number of our customers with Gmail get invoices and the like that are very difficult to read and not very professional-looking. We get around that by printing them to PDF instead, but it would be nice to have it work in one step. Review Source PO Patrick O. Manager Retail Used the software for: 2+ years ### "AimSi helps to run our store" July 13, 2016 4.0 Have been using this program for about 25 years. It is a great program to run a music store. Plenty of other music store owners to share ideas of how to get the best out of AimSi Pros Really helps with the back room duties (accounting, inventory, planning, etc.). Great point of sale program. Bar coding is a must. Cons Getting quality support can be a challenge. Program has so many features that better documentation for using the features would help Review Source MJ Mary J. Sales Associate Retail Used the software for: Less than 6 months ### "Too Much Work" June 8, 2017 3.0 The sales staff is very eager to show how the program works, but they do not tell you about data entry required, that there is only one check template, and that other parts of their program cannot be customized. The rental and lesson modules cannot be turned off, and having to enter tax by zip code is a tedious job that is unnecessary. Other accounting programs will do this automatically. Overall, the program has great features, but if we had not spent money on it, I think I would have knuckled down and gone with QuickBooks, and I hate QuickBooks. Pros Integrates POS, AP, AR, inventory, and invoicing, all in one program. They offer complete training and on-site set up, for a price. Cons Too much data entry to set up, which they do not tell you. I had to enter: categories (in a specific format, which I had to develop) and tax by zip code (California has over 2700). In addition, their 'conversion' consists of you putting your information in their template, and them writing a subroutine that will insert it into their program. If we had needed multiple stores, or did rentals, then it would have been more complicated. They only have one check template, and if your check does not fit theirs, their immediate response is 'why not buy them from us'. Nevermind that you might have several boxes already printed. Also, entering a customer is a complicated, several step process. For someone unused to data entry or not very computer savvy, it could be a more frustrating experience than it was for me. Their documentation is SEVERELY lacking, as well. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.