# LeadSquared Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LeadSquared the right CRM solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130199/LeadSquared/reviews

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LeadSquared

4.3 (167)

[View alternatives](https://www.capterra.com/p/130199/LeadSquared/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of LeadSquared

Ease of use

4.3

Customer Service

4.3

## Pros and Cons in Reviews

sy

shikha y

Business Development AssociateConsumer Goods, 10,001+ employeesUsed the software for: 6-12 months.

“My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves sales efficiency, though there’s some room for improvement in customization and performance.“

March 21, 2026

Altaf K

Zonal Business HeadE-Learning, 51 - 200 employeesUsed the software for: 6-12 months.

“Their customer service is abysmal, showing a lack of concern for the issues we faced.“

May 3, 2024

MN

Mayank N

ExecutiveEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“Purely satisfied using the LeadSquared when it comes on customization, integrates with various tools, and provides detailed reporting and analytics.“

December 21, 2024

JM

Jahnavi M

CounsellorEducation Management, 51 - 200 employeesUsed the software for: 6-12 months.

“Call quality was not good, we will not receive verified leads more“

October 25, 2024

MN

Mayank N

ExecutiveEducation Management, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“It also offers high customization, integrates with various tools, and provides detailed reporting and analytics.“

December 21, 2024

BH

Bryan H

Operations managerEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months.

“The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.“

October 30, 2023

Rishit U

Associate Product ManagerFurniture, 201 - 500 employeesUsed the software for: 6-12 months.

“A variety of features like forms/automations/processes facilitate lead tracking and boost sales.“

November 7, 2024

Abel A

AgentHospitality, 2 - 10 employeesUsed the software for: Less than 6 months.

“the installation process took longer than expected and also lacked self-customization options“

October 14, 2023

## Showing most helpful reviews

Showing 1-25 of 167 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Aqeel K.  
Marketing Manager  
Computer Software  
Used the software for: 6-12 months

### "A CRM for statups"

September 14, 2022

5.0

Pros

It's inexpensive with all the functionalities for lead management and nurturing.

Cons

The turn around time from customer success team is bad.

Alternatives considered

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much Aqeel for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

SS

Shailesh S.  
Manager in sales  
E-Learning  
Used the software for: 1-2 years

### "Marketing integration got easy. "

September 3, 2024

4.0

Overall was good. Marketing integration got easy as got to know from marketing team.

Pros

The most liked thing is that councellor should have to dispose properly. Without proper disposal of lead counselor won't be able to move forward.

Cons

Lead disposition was time taking process.

Alternatives considered

[Cronberry](https://www.capterra.com/p/194779/Cronberry/)

Reason for choosing LeadSquared

Marketing integration and automation got much easy.

Switched from

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)

Due to company decision. They were trying for other alternative

Review Source

Altaf K.  
Zonal Business Head  
E-Learning  
Used the software for: 6-12 months

### "A Frustrating Experience of Inefficiency and Disregard"

May 3, 2024

1.0

Working with LeadSquared has been a nightmare. They took six months to implement their system, during which they made numerous blunders and constantly changed developers. This caused us to lose business for an extended period. Their customer service is abysmal, showing a lack of concern for the issues we faced. They seem more interested in manipulating situations than resolving them. Even now, we continue to struggle with their platform."

Pros

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Cons

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Review Source

RM

Rajesh M.  
VP Finance & Accounts  
Telecommunications  
Used the software for: 2+ years

### "CRM That Made A Difference"

July 19, 2022

5.0

So far Good, Excellent.

Pros

Software integrates the company work process as per its own requirement. Hassle free CRM software. Helped in understand , knowing for what reason the service was delayed. Easily, identify at which level the task is pending, delay can be identified & productive steps can be taken to avoid the delay.

Cons

Earlier, automation tools offered to us was bit costly which refrain us from fully atomize the work process. (Now, that the price has been reduce). As the Billing & Ticketing solution is not provided the work process has become more cumbersome, as multiple software is required.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/)

Reason for choosing LeadSquared

Ready to prepare the CRM as per our required. Customized work flow integration.

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

DV

Devesh V.  
Operations Head  
Education Management  
Used the software for: 1-2 years

### "Great CRM Platform for B2C Businesses "

July 18, 2022

5.0

Lead Management and accumulation from various sources and channels has made various segments of operations organized

Pros

1\. Automated and Customizable Workflows 2. Targeted Email Campaign 3. APIs and Connectors with various other platforms

Cons

Nothing as of now, mostly fulfils our requirements

Alternatives considered

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Reason for choosing LeadSquared

Found Leadsquared to more suited for B2C business and education segments. Availability of connectors with our existing tools like exotel telephony, Msg 91

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Found Leadsquared to more suited for B2C business and education segments

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

SK

Sagar K.  
Manager Learning & Org. Development  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Leadsquared- One CRM to rule them all"

February 13, 2023

5.0

Pros

Every single feature in this software is useful no matter how big or small your business may be. The integration process was detailed and in-depth. The team support pre and post integration was spot on and they are always available. No matter at what stage you are in your process they are eveready to make changes. The feature which I love most about this software is the most critical feature which is the lead management. The depth with which this software manages the journey/life cycle of a lead is unmatched. Hands down the best software for your CRM needs.

Cons

The UI of the software can become monotonous as there are not many options to customize the look and feel. Moreover the software can give you a lag of few seconds if you are over using the automation feature.Rest there is no issue. Great Great software.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing LeadSquared

We chose Leadsquared over other product due to the vast options it provides to manage leads and the reports that it let's you generate out of 150 report options. The overall depth it brings into the lead management process is praiseworthy.

Review Source

RK

Roshan K.  
VP- Marketing  
Insurance  
Used the software for: 6-12 months

### "A capable Sales CRM for startups and small businesses"

July 21, 2022

4.0

Leadsquared has helped us streamline our Lead and Sales funnel management. The team has helped create custom solutions where ever required and has always helped us resolve issues both in the software as well as at the business level.

Pros

Adaptability & Customization Ease of use Easy administration Customer Support

Cons

Reporting suite isn't the best in the industry. Each report works in silos and doesn't really capture the full picture. However, they have been working on it and constantly improving. Email suite and other marketing features have limited use cases. I understand that those aren't the core of the product, so it's ok. But these can get better.

Alternatives considered

[Gamooga](https://www.capterra.com/p/161210/Gamooga/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing LeadSquared

Customization options Sales Support Recommended by someone

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

BH

Bryan H.  
Operations manager  
Education Management  
Used the software for: Less than 6 months

### "Has abilities but very lacking is support and implementation "

October 30, 2023

2.0

Very bad experience. Once the sale was completed reliable support was hard to find. I had many issues and upper management didnt respond.

Pros

It was nice to see what emails had been opened and read. The system overall was hard to navigate.

Cons

Too many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing LeadSquared

It was supposed to be better for education but it was a disaster for us.

Review Source

SW

Sunil W.  
Business development manager  
Medical Devices  
Used the software for: 1-2 years

### "It’s definitely a good tool to have if you are looking increase efficiency of your sales team"

July 21, 2022

4.0

Overall experience has been satisfactory in terms of using LSQ as a CRM tool. Looking forward to try out other features as well to see how it can bring more efficiency to the team.

Pros

The think that I liked the most is the ease of use that comes with LeadSquared & they have pretty decent deck of useful features too.

Cons

As of now there is one thing I am not very satisfied is that there is no planner available or the task calendar is also pretty average.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing LeadSquared

First reason was the ease of use & the free flowing UI is great & the second reason was the excellent customer support

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

sB

shivendra B.  
VP Sales & Marketing  
Financial Services  
Used the software for: 6-12 months

### "Review - Lakshmishree Investment & Securities Pvt. Ltd."

July 22, 2022

5.0

amazing

Pros

multiple customizable reports at different user levels

Cons

issue in integration with our backoffice

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing LeadSquared

communication of my sales representative from leadsquared

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

IS

Irfanudeen S.  
Senior Academic Counsellor  
E-Learning  
Used the software for: 1-2 years

### "Leads management with the help of LeadSquared"

December 3, 2021

4.0

I really liked this tooI for managing all my leads and I using this daily, I would recommend LeadSquared for those who need to organize, manage, categorize the assigned leads. And we create customer profiling concerning their nature of requirements like sales management or customer handling, student accounts management, call centers, ITs, Schools, higher educational institutes, even organizations for managing employees' details.

Pros

Beneficial Sales user dashboard for tracking our leads, graphical representation of our lead funnel, task management with upcoming tasks with reminders and overdue tasks, along with activity summary. Quite impressing smart view mode and various lead stages for categorizing the leads.

Cons

Sometimes the leadsqaured page takes more time for server management. The Leadsquared portal lags while accessing multiple leads, and the task reminder constantly pings us through the mail. Still, in the spam list, some text inputs are not showing correctly in the lead details like emojis, style fonts, some languages words.

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

AS

Aditya S.  
Business Development Executive  
Financial Services  
Used the software for: 6-12 months

### "An effective lead management software"

July 18, 2022

5.0

PHX has been using LSQ for the past 8 months and there has been the ease in lead distribution, Lead nurturing and management compared to our last used CRM

Pros

Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner. The Dashboard feature is also one of the best features which help to get an overview per our customized layout. Customer service is also worth commenting upon since the escalations were taken priority and resolved in the committed timeline.

Cons

The dashlets on the dashboards should have more editing options to customize more as per our requirements. The CRM interface loading speed is different and it has been no improvement in the Contact center systems. The data reflected in some of the reports or the smart views/manage leads are real-time which has not been resolved in some requirements.

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

TM

Tanmay M.  
Manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Tanmay - leadsqured "

July 30, 2023

5.0

I was working for edtech for 2 years that time I used this CRM and initially it was difficult to understand but once I get used to of it it was really easy to track my daily weekly monthly quarterly yearly repor te of sales , leads ,

Pros

Very easy to use Good filters and conditions are there Easy to track sales , leads Easy bifurcation of leadsCan add followup

Cons

Inbuilt calling system can be user friendly It takes time to non tech person to understand filters Can add self customisation options also

Review Source

DL

Dawn L.  
Director of Admissions  
Higher Education  
Used the software for: 1-2 years

### "Great software with excellent support and customer software"

April 7, 2022

5.0

Leadsquared has helped us to automate our admissions department and to better manage our leads. We no longer miss most of our calls and we are able to manage communication with students. One of the great feature is that each email that is sent to and received from a student is logged into the student's file. This has eliminated students denying that they received important communications.

Pros

Integration was easy and the flexibility we had in establishing lead status was a great benefit

Cons

The application is not accessible via mobile phones Not able to restrict some areas of the application. Not able to differentiate admissions call from other calls so every call gets set up in the database as a lead

Reason for choosing LeadSquared

The support and project team was there from the beginning and was very responsive to all our questions.

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much Dawn for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

AG

Alex G.  
Managing Director  
E-Learning  
Used the software for: 2+ years

### "A reliable platform for scaling your business "

July 21, 2022

5.0

Pros

The Ux is well thought through and easily adaptable. The customer support is really strong. Integrations and payments are seamless. Certain payments you need to make for some value additions are very quickly accessible in the portal itself and have a quick TAT of implementation.

Cons

Certain features are required while scaling your business such as Team management, the price point for such features is a little on the upside.

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

VR

Verified Reviewer  
Director of Marketing  
Higher Education  
Used the software for: Less than 6 months

### "We Go Live in a Week!"

April 1, 2024

5.0

Pros

I love that the system is completely (for the most part) customizable to our needs, from the reporting to where buttons are placed and what different user levels can and cannot see. Our partnership began in November 2023. We have built a beautiful system to meet our Admissions Teams' needs. The Marvin view is awesome! Our representatives are excited to start using it!

Cons

There are only 4 levels of users (Admin, Sales Manager, Marketing, and Rep User). We have a 5-layer structured team, so one additional level would have been ideal. However, we figured out a workaround :)

Review Source

PJ

Palak J.  
Team Lead  
Education Management  
Used the software for: 6-12 months

### "LeadSquared Review"

January 5, 2023

3.0

Overall experiance has been average.

Pros

The live calling updates and the recordings to listen exactly what happened on last call

Cons

Interface is not that attractive and not much user friendly.

Switched from

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Change in company

Review Source

VR

Verified Reviewer  
Senior Data Analyst  
Marketing and Advertising  
Used the software for: 6-12 months

### "LeadSquared: Pros and Cons Complete Review"

March 5, 2023

4.0

Pros

I liked the simple drag-and-drop interface, the powerful automation features, and the ability to quickly create and deploy custom applications. Zoho Creator also has powerful reporting and analytics capabilities, a wide range of integrations, and the ability to customize security settings. Overall, it's an excellent tool for quickly developing powerful custom applications.

Cons

One of the things I disliked about Zoho Creator was its lack of usability. It took some time for me to grasp the fundamentals and understand how to use its features. Furthermore, some of the more advanced features can be quite expensive to use.

Review Source

RR

Rishi R.  
Store manager  
Automotive  
Used the software for: 2+ years

### "Need more Improvement "

October 26, 2022

3.0

Pros

Easy to install and use via web browser

Cons

SlowNot accurateServer issue mostlyCan't use all functions bcz they won't work

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

SS

Santosh S.  
Head-Sales & Marketing  
Real Estate  
Used the software for: 2+ years

### "Lead Management Towards enhancement of results"

July 25, 2022

5.0

Good

Pros

From migration from old software to Leadsquard was smooth & all the exiting datas captured perfectly. Integration to different on line lead genation platforms and capturing leads is perfectly working. User friendly. Value for money.

Cons

Apart from lead management it shold be helpful to other dipartments like HR, CRM & finance.

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much Santosh for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

BM

Bhargav M.  
Sales Manager  
Investment Management  
Used the software for: 1-2 years

### "Value for money"

July 19, 2022

5.0

Pros

This product help me in acceleration on lead management.

Cons

Training for using the product efficiently should be given free of cost so that we can utilize the platform efficiently.

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

PW

Priya W.  
Senior Growth Manager  
Education Management  
Used the software for: 1-2 years

### "Good Sales Tool"

July 21, 2022

5.0

Pros

Managing contacts is easy, accessing the reports is feasible

Cons

Too many filters and too many steps to follow a particular contact

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

Abhishek K.  
Senior Account Manager  
Real Estate  
Used the software for: 1-2 years

### "CRM tool for multiple tasking"

March 31, 2022

4.0

Pros

1.Attendance management 2.Calling tracker 3.Lead capture

Cons

1.Subscription is expensive 2.Reporting could have been more detailed

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

IB

Ishaan B.  
Head | Operations and Communications  
E-Learning  
Used the software for: 6-12 months

### " Perfect synergy of Lead Management and Marketing"

July 19, 2022

4.0

LSQ has simplified managing our data and leads. The software has been extremely helpful in streamlining our sales process.

Pros

Lead Management Email Marketing Defining User roles & responsibilities

Cons

Initially it is a little difficult to understand the software Report scheduling features can be simplified further

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

VG

Vashu G.  
Social media manager  
Education Management  
Used the software for: 6-12 months

### "Feedback for the Leadsquared Team"

July 19, 2022

5.0

I am very much impressed with leadsquared and with their product

Pros

The software is quite nice while using it and its very quick to use

Cons

Sometimes it automatically logs out, when i am working on the panel

Review Source

Response from LeadSquared

December 13, 2022

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at support@leadsquared.com. Best regards, Team LeadSquared.

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