# Page 4 | Covetrus Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Covetrus Pulse the right Veterinary solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130107/Covetrus-Pulse/reviews --- Covetrus Pulse 4 (542) [View alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Covetrus Pulse ## Showing most helpful reviews Showing 76-100 of 542 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VH Vanessa H. Veterinary Assistant Veterinary Used the software for: Less than 6 months ### "It’s decent " November 5, 2024 4.0 It’s alright, veterinary software is almost never perfect. Pros Ease of use- fairly easy to learn and helpful customer service Cons Repetitive functions. Too many options for the same outcome. Switched from [ClienTrax](https://www.capterra.com/p/96549/ClienTrax/) Outdated software needed to be updated, no more paper charts. Review Source KS Kalyn S. Clinic Manager Veterinary Used the software for: Less than 6 months ### "Pulse - Learning Curve for sure. " August 29, 2024 3.0 So far is seems there has been something every day that causes my staff to say they do not like this new program. There is a dramatic learning curve. The informational help button is useful but only if you need a common issue answered. Overall we're hoping with time it'll become easier to us as we keep learning on it. Pros The ability to see the patients dashboard and reminders when you pull them up. Also the flexibility of being able to use a tablet/phone and not being tied to one of the fixed workstations. Cons Difficult to navigate, having to enter a patient again when creating an appointment, boarding charges are thrown off if o/ picks up animal early. The reports are excessive and yet not quite sufficient. It just seems like there is 20 steps for every 1 thing you need to do. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Our server computer was at the end of its life and we decided to go cloud based. Review Source MN Meagan N. Vet Assistant Veterinary Used the software for: 1-2 years ### "Easy to use " September 5, 2024 4.0 Overall I’ve been able to learn the software well and feel like the transition from Cornerstone at my previous job to Covetrus has been seamless. Pros \-Easy to use and learn the software. -ability to look up patients quickly without having to leave the main page Cons \-Seem to encounter lags frequently -customer support via chat is not always helpful Review Source CS Cathy S. Office manager Veterinary Used the software for: 6-12 months ### "You'll wish you hadn't asked" August 30, 2024 1.0 Hate it! Wish we had never switched to it!!!! Pros The only thing we like about Pluse is that we can pull it up at 2 different offices. Cons It is very user unfriendly to work with. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Needed cloud based because we have two separate businesses. Review Source AV Adrianna V. Shift Lead Veterinary Used the software for: 6-12 months ### "Pulse review " September 6, 2024 2.0 It's been difficult to learn and there are a lot of things I wish they would change or update. Pros I like that it allows for us to edit appointment colors Cons It is not user friendly. There are a lot of glitches, support team is responsive but lacks any helpful advice because most things are just how they are and no real way to fix or update the system. Review Source SJ Susan J. Practice Manager Veterinary Used the software for: 2+ years ### "Good overall" August 29, 2024 4.0 it is good overall. would like better reporting features with filters to adjust for more specific reporting Pros Easy to navigate and help features are useful Cons It is down or has glitches several times a week. Review Source SM Sheila M. Practice Manager Veterinary Used the software for: Less than 6 months ### "Covetrus Pulse" September 10, 2024 3.0 Pros Ability to color code the calendar, ability to integrate with Vetcove Cons Have to click in and out of things to get anywhere in the record, Inventory management is very difficult and time consuming to use Review Source JL Jessica L. Practice Manager, RVT Veterinary Used the software for: 6-12 months ### "Pulse Review" September 3, 2024 4.0 Good - has its issues like all software's Pros The convenience of it being online- easy to work from home Cons You can create an appointment without selecting a patient Review Source APN Anna Patricia N. Scribe Veterinary Used the software for: Less than 6 months ### "eVet review" September 10, 2024 5.0 Its very user friendly so its easy to introduce to new staff even without prior experience with emr Pros Ease of access because you can access it anywhere and its user friendly too Cons It logs you out after just a few seconds of inactivity or when there's multiple tabs open Review Source eR emmeline R. Practice Manager Veterinary Used the software for: 6-12 months ### "Practice Manager " September 3, 2024 4.0 Pros Easy to Navigate through covetrus pulse. Cons At this time there is nothing I dislike about Covetrus Pulse. Review Source SC Sue C. Practice manager Veterinary Used the software for: 2+ years ### "Sue"s review" September 9, 2024 5.0 Real good, Updates have been a good addition Pros Customer service is great, Follow through and follow up are 100%! Cons Sometimes it takes a little bit to manuver around the system Review Source CH Catherine H. Regional Operations Manager Veterinary Used the software for: 6-12 months ### "Pulse real review" October 9, 2023 3.0 Occasionally you get someone that knows what their doing in Support but.. I tend to while waiting for support to get support on how to do something, end up finding out how to do it myself and then showing the support person how I found it. Pros Integration on the technical side was simple but too much information such as inactive codes & clients were transferred that should not have been and patient /client alerts that were from the prior Covetrus PIMS were never transferred and did not show up in alerts for either in PULSE. This is CRITICAL information! It would have been nice & wise to have a designated integration specialist from Covetrus for the duration of the entire process. It would of been helpful as they would have been able to quickly recognize the issues early on and assist their Covetrus integration team to fix these issues and assist the managers in the practices with the set up process. After all, it is your system and if you want people to continue to use it and recommend it, then you need to change your integration process to ensure that these things are taken care of and the teams are comfortable in training for them to start accurately utilizing the new PIMS immediately. Cons They do not do the setup with you. You have to do it all yourself. Real serious lack of training of teams. Less than 2 hours of training provided to Doctors and Staff who did not even have the system. No one from Covetrus on-site to assist with any staff training or go-live help or set up process. All on your own if you do this! Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Pulse The doctors and staff stated this was all the former practice managers choice but at some point they were onboard. Review Source Response from Covetrus Software Services December 13, 2023 Thank you for sharing your experience with Covetrus Pulse. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. BD Bethany D. RVT Veterinary Used the software for: 6-12 months ### "Conflicted programming " September 13, 2023 3.0 Pros I like that everything is in one place. Gone are the days of paper charting while still being able to include uploaded documents into the patients file. I also like how colorful the scheduling is and being able to search patients by their first or last name or the owners name. Cons I don’t like having to constantly change the provider back and forth. I also find written scripts frustrating as I often forget to change the provider and have to start over. I also haven’t found a way to print them without saving them and then printing. Review Source Response from Covetrus Software Services December 13, 2023 We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving! DG Deborah G. President Veterinary Used the software for: 6-12 months ### "So Disappointed " September 13, 2023 2.0 CSR are great. We always seem to stump them. I think it’s at its infancy and we are paying the price or R&D. Pros Integration with inventory but unfortunately that only happens if you ask for it and even then inventory item descriptions have to match up exactly or it doesn’t work. Cons So so so much clicking. Medical records need to be simpler. So many options to get to different aspects but can’t get there from all aspects of the medical records. Review Source Response from Covetrus Software Services December 13, 2023 Thank you for sharing your experience with Covetrus Pulse. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review. DG Dana G. CVT, Practice Manager Veterinary Used the software for: Less than 6 months ### "Overall a Good System but still needs work" September 19, 2023 4.0 Overall it is a good system but it still needs some work. It would be nice to see changes made to the things we are having issues with. The support staff is very responsive which is great and if they don't know the answer they find it out for us. The resource center articles are very helpful as well. Pros We like the templates for exams that are available. We like that there are multiple ways to do things because each of our doctors may want to do things differently. The scheduler is good once you get used to it. We like that it integrates with the reference labs we use as well as our in house lab. All results go right into the patient chart which is awesome. Cons The invoice history and billing account information. It is so difficult to read and understand the billing and payment history. This is a huge downside to this software. It is not user friendly at all. It doesn't help that when the migration occurred, if an account had a balance it came over in bits and pieces. Then when finance charges were added on they were added on multiple times to each of the "bits" that migrated over.We don't like that there is a maximum of 20 recent lab results. I have 8 doctors and one doctor could do 20 blood works in one day.We don't like that there is no way to audit appointments or other things that were entered to see what staff member made changes. Reason for choosing Covetrus Pulse Cost was a huge factor in our decision to go with Pulse. Review Source Response from Covetrus Software Services December 13, 2023 We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. EB Erica B. Customer Service Manager Veterinary Used the software for: Less than 6 months ### "Growing PIMS, Growing Pains" September 12, 2023 4.0 So far so good! We look forward to watching Pulse grow, and the adaptive nature of the program is very promising. Considering the detail they take into listening to the recommendations from users leads me to believe Pulse will be our PIMS for many years to come. Pros Coming from years of using another server based PIMS, Pulse has been a dream come true. Invoicing is very simplified, and I felt the staff was able to pick up on it very quickly considering it is vastly different than our previous system. Adding in clients on the fly and the tasks are another feature that I find very helpful. Cons The PDFS and boarding platform. The insane amount of PDFs that are saved are vexing. I do very much enjoy not having to save a PDF for the most bare bones item like a cage card. The boarding platform could also be revamped, it struggles with co-boarding multiple pets and the fact that you have to play with the time is frustrating. It would also be nice to have alerts when a specific Dr has a task that the Dr would see without going into the task system, IE a messaging program from staff to staff within the program. Reason for choosing Covetrus Pulse I actually saw Pulse while doing a walk through on Rapport and didn't even broach another system after the initial Pulse walk through. Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cost was a large factor, we also had problems with the server going down and taking over an hour to come back up, putting a huge barrier to care and treatment of clients and pets. Review Source Response from Covetrus Software Services December 13, 2023 We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. CP Christine P. Practice Manager Veterinary Used the software for: 2+ years ### "C grade but a good product compared to others on the market!" September 19, 2023 3.0 Pros Cloud based and can be accessed from anywhere! Cons Challenges with scheduling appointments ... updates often make the day to day more challenging! Reason for choosing Covetrus Pulse Doctor like the ability to work anywhere and have access to patient records! Review Source Response from Covetrus Software Services December 13, 2023 We’re so glad to hear about your experience. Thanks for being a great partner and we look forward to seeing your practice continue to thrive. RL Ruthie L. Client Representative and Pet Export Specialist Veterinary Used the software for: 1-2 years ### "Taskboard update. " September 12, 2023 4.0 Overall, I think the system is easy to use. I am mostly concerned about the way the new task board functions Pros Scheduling, billing, medical records are all, user friendly. Cons I have concerns regarding the update to the task board function. Cons\* Accessing patient medical record from a specific task is no longer possible, you have to leave the task and find the link for the patient medical record in the task board. \*Marking a message as urgent is not available from the patient record. A lot of our communications regarding patient care are originated from the medical record. Our old work around for making something appear urgent is no longer functional because you can not see something highlighted from the new task board. \* The size of the task window is too small, I keep notes regarding updates and next steps in treatment for export cases in tasks. I do not need to see the entire task board when working on a specific task. What would be cool is if I could access the patients medical record while still in the task. Pros\*I do like that you can now update a specific task and copy that update to the medical record without completing the task. \*I like that you can see multiple task boards at the same time and that you can control the time frame Review Source Response from Covetrus Software Services December 13, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. RS Rachel S. Receptionist Veterinary Used the software for: 1-2 years ### "Practice management software that will bring your clinic into the digital age." March 26, 2024 5.0 Overall, we would recommend Covetrus Pulse to any practices looking to get more of their records online and have a more cohesive and comprehensive practice management system. Pros We love how user friendly Covetrus pulse is and how much information we can store on all of our clients and patients. The software's interface makes it easy for us to train new employees and veterinarians on the program which saves us time. We love how detailed the records are of patients and clients, and that we're able to integrate lab results and documents into the files. Covetrus Pulse allows us to have a very comprehensive compilation of medical files and client history all in one spot, which is easy to navigate and work with. Cons As an equine only practice, we found there were some features that had limitations and made it difficult for us to set up. We had a lot of difficulties with inventory for example, as the program seemed to be tailored more to small animal practices. We did find some regular glitches with the software and often had to call their tech support. Customer service was overall usually quite helpful. Switched from [Covetrus Impromed Equine](https://www.capterra.com/p/141475/ImproMed-Equine/) We wanted a software that was more user friendly with a more functional interface and additional features. We found Impromed was rather archaic and Pulse was the next step up so we could have additional features and digitize our files in a greater capacity. Review Source Response from Covetrus Software Services April 2, 2024 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. CH Cinthia H. Veterinarian/Owner Veterinary Used the software for: Less than 6 months ### "Pulse is okay for Cloud-based" September 18, 2023 3.0 Being able to login from any location is nice. Working on setting up integration with Rapport for Telemed and client dashboard. These are benefits of cloud based.However, I cannot say these will be worth all of the extra time other things take. We will hang in there at least a year to see if as we get more used to it and improvements are made, things get more efficient. Pros Cloud based allows for more and potentially easier integrations. Task lists and whiteboard overall easy to use. Idexx lab integration good overall.During "go live" we had good access to help and useful information on what to expect (not so with an previous integration that we tried a year ago with another cloud based PIMS that we ended up aborting).Inventory overall seems to work well so far. Cons It is very "click heavy". Most things take multiple steps to get to. I had thought moving from Avimark to Pulse would make things more efficient and have not experienced that for most things. In fact most things take as many or often more steps than before. Record auditing is onerous for this reason. Information seems spread out, not well connected.Training was very basic, and I am not sure the trainers REALLY know the program well. We are having to figure out stuff on our own in some cases, or stumble across things. Not as visually efficient for helping find things as could be. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Rhapsody](https://www.capterra.com/p/203148/Rhapsody/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing Covetrus Pulse Appeared to be a more "mature" product and the demo appeared to have more efficiencies compared to the others. Don't know how it is in reality, as Pulse is not as efficient as we had thought it would be for us. Review Source Response from Covetrus Software Services December 13, 2023 We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. LH Lauren H. Practice Manager Veterinary Used the software for: Less than 6 months ### "Pulse Review" September 11, 2023 4.0 We enjoy using Pulse day to day, but there are a lot of downfalls. Customer service responds quickly and is very helpful. Pros \-Reports are amazing! Easy to view and excited that they can be exported to Excel/PDF-Inventory is great, just wish you could edit what you've "received"-Procedures are nice- love being able to create packages-All of the integrations! Antech, Rocket Pacs & rads, pharmacy/Rx fills Cons \-Very difficult to make financial corrections (no "management code")-Can't access patient records when scheduling appointments-Slow even though our internet speed is great-Ongoing issues with the task list- Hasn't been corrected in almost 1 month-Estimates are doubling into the check out screen. Multiple charges as a result/carried over balances-Rx that were "1½" or included the ½ came over as "?" b/c the system didn't recognize it- not mentioned during training-Problem list disappeared for most patients-Patients were doubled on accounts- took a lot time to fix-Training was terrible for staff Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing Covetrus Pulse MVP (our corporate sponsor) ultimately decided to. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) Not cloud-based, poor reporting Review Source Response from Covetrus Software Services December 13, 2023 Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience. CS Christina S. Veterinarian/Owner Veterinary Used the software for: Less than 6 months ### "Whole Health Veterinary Care" September 12, 2023 3.0 My overall experience has been fine. I originally looked at Shephard and then found it could not manage inventory well. Pulse has similar issues, but the work around was better. I feel pulse can continue to evolve and function more completely for practices. Pros It is cloud based, the support related to the software is good, it is easy to use Cons the integrations don't work welli can't see the medical record while charting, It is helpful for me to be able to see the charge line items because I enter all that information into my charting. I have my exam form set up so that all components of SOAP are in the exam. This way when I show a previous exam record all information is there. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/) Reason for choosing Covetrus Pulse it has more support and faster research and development. Review Source Response from Covetrus Software Services December 13, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. SS Sam S. CFO Veterinary Used the software for: 2+ years ### "Covetrus Pulse" September 12, 2023 4.0 Pros Covetrus Pulse allows for multiple integrations that are of immense important to our practice. This streamlines our workflow. Cons Reporting is incredibly slow. I understand that most cloud based systems takes time to pull data however most of the time my reports time out. It is frustrating and time consuming. Also, since Covetrus has taken over from E-Vet, it has felt like there is a lot less support. I have had to leave messages and sometimes it takes a day or so to get back to me. When it was E-Vet, I was always able to get someone on the phone to resolve my issue right away. That being said, the staff with support is still knowledgeable but it feels like there is a lot less of them. Alternatives considered [ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/) Reason for choosing Covetrus Pulse Covetrus pulse is much more user friendly and we heard bad reviews on Ezyvet. Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) We wanted a cloud based system Review Source Response from Covetrus Software Services December 13, 2023 We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours. AF Ann F. Practice Manager Veterinary Used the software for: 6-12 months ### "Has potential" September 11, 2023 4.0 The initial training was not good. We were left to trial and error on many questions and we never did get our vx certificate problems resolved. Pros Easy to look-up clients or pets, reports are easy to create Cons Moving around in client file, too many screens to enter basic info, very time consuming Alternatives considered [easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing Covetrus Pulse From demo and VMX it seemed to fit what we needed Review Source Response from Covetrus Software Services December 13, 2023 Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do. AP Ashley P. Practice Manager Veterinary Used the software for: 2+ years ### "Relatively User-friendly PMS for a Reasonable Price" June 10, 2021 4.0 Would like more integration, good customer service, seems to be pretty intuitive, also seems easy to accidently move or delete things, on a day to day basis we enjoy the system. Pros Cloud-based, customer service is quick and helpful, appt scheduling is pretty seamless, we can make our own forms to fit our clinic's needs, continually making updates, seems to take our opinions into consideration, Cons Boarding calendar, returning items or editing receipts takes a lot of steps, too easy to accidentally move things, should require a pets name to make an appointment, inventory needs some tweaks to account for damaged product we are requesting credit for, have been unable to do electronic forms on Chromebooks since a recent update Alternatives considered [ezvetpro](https://www.capterra.com/p/220642/ezvetpro/) Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Strictly because we wanted a cloud-based software, this seemed like it offered a good amount of features that we wanted for a fair price Review Source Similar Products Featured