# Covetrus Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Covetrus Pulse the right Veterinary solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/130107/Covetrus-Pulse/reviews

---

Covetrus Pulse

4 (542)

[View alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Covetrus Pulse

Ease of use

4.0

Customer Service

4.3

## Pros and Cons in Reviews

LM

Liz M

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months.

“I like that medical records and vaccine history can be shared directly from the system without having to save as PDFs.“

August 29, 2024

Faith N

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“It takes multiple steps to accomplish one task, the customer support lacks during the on board training, usage reports and inventory are not always accurate“

February 16, 2026

MB

Megan B

ITVeterinary, 11 - 50 employeesUsed the software for: 6-12 months.

“I appreciate all the integrations with our lab equipment, client communications, point of sale software.“

September 8, 2024

LP

Linda P

Owner and Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“A few critical issues are not being addressed. While tech support is wonderful, whomever is leaded the requirements build and release effort does NOT appear to be knowledgeable in vetmed and is therefore missing some key BUG fixes and easy enhancements that could allow Pulse to remain as a top competitor in the PIMS selection.“

February 17, 2025

RP

Rebecca P

VeterinarianVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“I like the ease of navigating patient and client accounts, ordering tests, and entering medical notes.“

August 29, 2024

LM

Liz M

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: Less than 6 months.

“The billing feature is not great- the bills print out in a format that can not be used in window envelopes which means I have to self address bills.“

August 29, 2024

AV

Adrianna V

Shift LeadVeterinary, 2 - 10 employeesUsed the software for: 6-12 months.

“I like that it allows for us to edit appointment colors“

September 6, 2024

JD

Jessica D

Lead Veterinary TechnicianVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“Reminders system is not streamlined; there is no drop-down menu & employees can put whatever they want when inputting reminders.“

September 10, 2024

## Showing most helpful reviews

Showing 1-25 of 542 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Linda M.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Great value, still needs improvements"

September 11, 2023

4.0

Overall, it's good. I've used eVet/Pulse since 2014 between 2 practices. I'm used to it, I think it's a good product. I just know it could be better.

Pros

It's fairly easy to learn and is user freindly

Cons

LOTS of clicking to get to the right page. Also, all of the "enhancements" that they do are not usually actually productive or things that I've seen anyone ask for- making the border of the EMR pink or blue to indicate gender.....there are plenty of other requests that are more important than that.

Reason for choosing Covetrus Pulse

Price was good, but also the fact that I was already familiar with it from my previous practice

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

Intravet was super outdated

Review Source

Response from Covetrus Software Services

December 13, 2023

We’re so happy we could be there to help you provide your patients with great care. Your feedback is integral to us and to the veterinary industry. Keep thriving!

JK

Jessie K.  
RVT manager  
Veterinary  
Used the software for: 2+ years

### "Good for most General Practices"

July 10, 2025

4.0

Overall a good program. I appreciate they have lots of training videos, and live support. It makes it easy training new employees. Overall user friendly as well

Pros

Covetrus has several programs that integrate with it, and they are always adding more features. They are also a beta program, and allow customers to make suggestions

Cons

Sometimes it can be frustrating with the limitations of the types of reports they offer to track revenue. If I want to track how many dental packages we do, we have to add up all the revenue ourselves.

Switched from

[ADVANTAGE 365](https://www.capterra.com/p/104749/ADVANTAGE/)

we wanted a cloud based program that would allow the DVM's to finish notes from home.

Review Source

Response from Covetrus Software Services

August 13, 2025

Hi Jessie - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

Faith N.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Reporting issues"

February 16, 2026

3.0

Outside of the management aspect, Pulse is easy to use. The reporting and inventory are the biggest hang ups for me.

Pros

It is a user friendly model, the financial reports are always accurate, the scheduling system is easy to use and customizable.

Cons

It takes multiple steps to accomplish one task, the customer support lacks during the on board training, usage reports and inventory are not always accurate

Review Source

MW

Melissa W.  
Hospital administrator  
Veterinary  
Used the software for: Less than 6 months

### "Stay away from Pulse by Covetrus"

November 28, 2025

1.0

I wish I never chose the software and was embarrassed that this was the choice our company went with getting out of the contract was the best thing that we did.

Pros

Covetrus pulse was supposed to be a plug-in play easy way to transition from cornerstone to a cloud based software, but it did not live up to the expectations. I honestly cannot think of one positive thing about the software and was relieved when we finally ended our contract with them.

Cons

Covetrus pulse was bulky and hard to use, but even harder to set up. Our data migration from cornerstone came over in all the wrong categories and miss labeled support staff as doctors among other things. It was a headache and the support team at Covetrus was less than helpful.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)

Reason for choosing Covetrus Pulse

The transition was supposedly smoother, and it was supposed to have better features.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

We intended to go from a server based software to a cloud based software and chose it because it was supposed to be an easy transition. Of course it was not.

Review Source

LP

Linda P.  
Owner and Hospital Manager  
Veterinary  
Used the software for: 2+ years

### "One of the Better Choices for a PIMS"

February 17, 2025

4.0

Overall it is a decent PIMS with some issues as most software have. A few critical issues are not being addressed. While tech support is wonderful, whomever is leaded the requirements build and release effort does NOT appear to be knowledgeable in vetmed and is therefore missing some key BUG fixes and easy enhancements that could allow Pulse to remain as a top competitor in the PIMS selection. There are many other competitors now and Covetrus does not have a good overall opinion in the field.

Pros

User friendly and intuitive as compared to others considered. Excellent tech support who have vetmed background and understand the issue/question.

Cons

Was not told only an outdated, unavailable Dymo printer was required or offered to purchase one until I made a frantic call prior to opening. Also requires a print server we were not informed of. Without a label writer handwritten labels for every medication would be required. This is a CRITICAL requirement that STILL has not been fixed. Many knowledge based articles are not current requiring a phone call to tech support. Handling of bug fixes in releases is not done efficiently.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[Digitail](https://www.capterra.com/p/167764/Digitail/)

Reason for choosing Covetrus Pulse

Seemed more intuitive and user friendly and salesperson was knowledgeable, not simply pushy

Review Source

SB

Steve B.  
Owner Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Can I purchase the eVette Software PLEASE!!!"

April 25, 2025

1.0

EVette was fantastic! Easy to use aand fast! A few years later and it's slow and I'm getting sick to my stomach with this company!

Pros

It was great when it was eVette Practice. Covetrus will not stop with the ineffiecient updates that continually slow the software to a crawl.

Cons

Very very slow now. Constant updates that make the entire system innefficient and harder to look up patient info.. Yes it's still there but come on with updates!!!

Switched from

[VTEX](https://www.capterra.com/p/159471/VTEX/)

eVette was a much superior PM software. Not so much anymore...

Review Source

DT

Deb T.  
Practice Manager, Inventory Manager  
Veterinary  
Used the software for: 2+ years

### "Would recommend for smaller clinics "

March 1, 2025

4.0

Works as intended, would prefer a way to send messages/emails through it. Easy to learn and get help. Support is typically great. The integrations need help, rapport, online pharmacy, microchip registration etc need help. System itself is great. Lacks year end reports.

Pros

The ease of being able to real time chat with someone for any issues. Easy to learn. Click vs F keys or tabbing.

Cons

Not being able to run some year end reports easily. There is no messing/emailing through the system for staff. To send phone messages or concerns etc. Still have to hand write these or type them up and print them and give them diretly. The full sign up to start using process is very lengthy.

Alternatives considered

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

Reason for choosing Covetrus Pulse

Cloud based features and a lot of dreams as it was just being launched.

Switched from

[Datasite Diligence Virtual Data Room](https://www.capterra.com/p/130910/Datasite-Diligence/)

I think it was called DataVet, we were the only client, made in texas. It did not have appointment booking program, just records. Prior \[sensitive content hidden\] used a written book for appointments.

Review Source

AE

Amanda E.  
PM  
Veterinary  
Used the software for: 2+ years

### "Covetrus Pulse - Easy to Use!"

March 4, 2025

4.0

Overall, we've been pleased with Covetrus Pulse. There are improvements that can be made that I've added to the request section, and I know others have similar requests that I've seen. It'd be nice to see development focus on those things.

Pros

Covetrus Pulse is user friendly and easy to train on.

Cons

I feel like the design/development team focuses more on aesthetics than functionality. It would be awesome to have an area dedicated to prescriptions and refill requests.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Covetrus Pulse

covetrus pulse was more cost effective and seemed more user friendly and easier to learn.

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

we wanted to go with a cloud based software

Review Source

BP

Brittney P.  
office manager  
Veterinary  
Used the software for: 1-2 years

### "office manager"

March 10, 2025

3.0

Pros

cloud based simple and easy to use training videos, update announcements, FAQs

Cons

Our 3 year contract and price lock established with \[sensitive content hidden\] was no longer honored after the first year and then we were told too bad. We have also found out through the grapevine that a couple other clinics are at a significantly cheaper price than ours with similar account choices. We no longer are bragging and suggesting this POS to others because of our poor treatment after being long established clients of Covetrus.

Alternatives considered

[RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/)[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)

Reason for choosing Covetrus Pulse

cloud based and pricing we were initially given and signed 3 year price lock

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

remote access for emergencies, farm calls, and out of office

Review Source

JG

Jessica G.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Great Program"

February 14, 2025

5.0

Great! When utilized to its full capacity the medical records are look great.

Pros

I love how functional and customizable the program is for clean easy medical records entry.

Cons

That it does not write back on the medical records from communications on rapport.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Outdated PIMs, unable to maneuver between screens.

Review Source

SB

Sandra B.  
Hospital Manager  
Veterinary  
Used the software for: 1-2 years

### "Is change possible for Pulse?"

November 18, 2024

3.0

Overall this software makes simple tasks harder for reception. And for Hospital manager to make simple corrections. It has made us question continuing with this platform.

Pros

Messaging and emailing clients vaccines and records

Cons

can schedule an appointment without selecting a patient.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Covetrus Pulse

We were thought it aligned with other services for integration

Switched from

[Advantage](https://www.capterra.com/p/121444/Advantage-Desktop/)

No updates for Advantage and we thought we would have improved features to improve efficiency

Review Source

LM

Lauri M.  
Owner, DVM  
Consumer Services  
Used the software for: 6-12 months

### "Review of Pulse"

September 16, 2024

2.0

Not good. Especially the financial data in the system and its conversion to Quickbooks

Pros

Reasonably priced, client portal, appointment calender is easy to use. Easy to look up clients or patients. Nice to be able to email invoices.

Cons

Invoicing and balance due on accounts are extremely hard to understand for the practice and for our clients. Covetrus Pulse claims that it transfer financial data to Quickbooks online, but does not do it well. Plenty of mistakes that have to be manually corrected. And no one at Pulse can help you with the Quickbooks portion

Alternatives considered

[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)

Reason for choosing Covetrus Pulse

Integrated with Quickbooks online, reasonably priced

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

Wanted updated program. Also wanted integration with Quickbooks.

Review Source

RP

Rebecca P.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Ok but not great"

August 29, 2024

3.0

Pros

I like the ease of navigating patient and client accounts, ordering tests, and entering medical notes.

Cons

It is SLOW and glitchy extremely often and when contacting tech support there is never any resolution or meaningful steps forward. Invoicing and payment management is hard to use and difficult for clients to understand on statements. Integration with DYMO is limited to certain not easily found models. Integration with some outside services (radiology for example) is pretty limited or nonexistent.

Switched from

[Othership](https://www.capterra.com/p/266602/Othership/)

Moving to cloud based vs server based system was important to us.

Review Source

CM

Christie M.  
Assistant Manager  
Veterinary  
Used the software for: Less than 6 months

### "Switching to Pulse"

September 10, 2024

3.0

Over all it was a learning curve but I am starting to enjoy it for the most part.

Pros

I like how everything is all in one place. I like how the appointment ms can be color coated so easier to see what type of appointment is coming in.

Cons

Have to refresh a lot because there are errors. Also the invoices are very confusing when trying to figure out an owners bill to see what they paid towards their balance. There are a lot of steps just to enter previous vaccines.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

We are going paperless so getting rid of all charts and be all electronic

Review Source

JP

Jessica P.  
hospital Manager  
Veterinary  
Used the software for: 1-2 years

### "Great product and service."

February 24, 2025

4.0

Mostly easy to use. I love that I can always get a quick answer to something if I don't know how to do something. That being said I don't like when they just send me a link for directions on how to do it. I need the hands on help.

Pros

cloud based. I like that there is always someone available to help us if we have a question.

Cons

There are a lot of little changes that would make our lives easier, and we have made requests for these each time we think of something. But is seems like when there are updates. they are big changes and too much at one time to adjust to. The documents templates upset me every time I have to make adjustments. You can have a document looking how you would like it to print and then when you go to print - it is nothing like you expected. spacing and paragraph wrapping can be way off.

Review Source

KH

Kali H.  
Hospital Manager  
Veterinary  
Used the software for: 2+ years

### "Great....Most of the time"

February 19, 2025

4.0

Overall, Great for the most part, but there are lots of glitches that effect/turn of things related to services/inventory

Pros

Ease of use, Format Style, Instant Chat, Inventory screens, Integration, Options for things to enter into charts

Cons

Not as many interesting features, wish there was easy ways to note aggressive patients, or alerts when booking. Whiteboard is super confusing so we don't use it but wish we couldthere are lots of glitches that effect/turn of things related to services/inventory

Review Source

MW

Megan W.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Covetrus Pulse "

February 15, 2025

4.0

Pros

Ease of use - able to use anywhere you have internet.

Cons

The amount of errors still being worked out - most seem to resolve quickly.

Alternatives considered

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing Covetrus Pulse

Cost and cloud-based so no server needed

Review Source

AT

Ashley T.  
Lead CSR  
Veterinary  
Used the software for: 1-2 years

### "Pulse software system review"

November 5, 2024

1.0

Overall it is not a very efficient system compared to others I’ve used in veterinary medicine.

Pros

I’m not very impressed honestly. The best part about this software system is the IT department. They are excellent and extremely helpful with problem resolution.

Cons

Too many steps involved for simple things such as scheduling appointments for multiple pets in the same family. The system is extremely slow & crashes often. It takes too long to generate and send medical records, and many times the record has to be sent in segments several times. With Pulse, there’s no texting system built in so we have to use a different program for this. The process of filling or refilling prescriptions takes too long, and each medication has to be processed separately.

Review Source

CS

Catrina S.  
Operations Manager  
Veterinary  
Used the software for: 2+ years

### "Multiple issues, do not recommend"

August 29, 2024

3.0

I have a whole document about the items that I have issues with, so if you want more insight, let me know

Pros

It's typically easy to navigate and has multiple ways to do things (which is good and bad)

Cons

The anesthesia form is very unsafe. Different ways of putting in drugs makes it more likely for people to make a calculation error. Allows inventory items to be added (both non-anesthetic drugs AND non-drug items like cones).

Review Source

AF

Ayman F.  
veterinarian  
Veterinary  
Used the software for: 1-2 years

### "veterinarian "

February 19, 2025

5.0

acceptable but need some improvement regarding to report and inventory management

Pros

easy software enable us to keep our medical record

Cons

write medical notes , reports , and inventory management

Review Source

AT

Amy T.  
CVT  
Veterinary  
Used the software for: 2+ years

### "Pulse/Evet"

September 3, 2024

3.0

Over all it's been frustrating. There are several request we have put in over the years that would make our experience easier, but they have not been full filled yet.

Pros

The medical record is easy to navigate. The general information and the "by group" sections make things easy to find.

Cons

There is a lot of different areas that need to be "clicked" When navigating through an MR which is frustrating. The different forms that covetrus has built in the system are not linked to inventory, which means we need to add used inventory items as line items to the MR, vs just adding it to the forms. For example if Ketamine is used during an anesthetic procedure we would enter it in the anesthetic form and as an line item in the MR to account for it in inventory. Response to requests in the past has been quicker than it is currently. There is no streight forward way to enter orders unless the order was placed using the Pulse ordering platform.

Review Source

AK

Andrew K.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Review of Pulse"

November 6, 2024

4.0

It has been acceptable for what we have needed it for.

Pros

Simplicity and easy to teach receptionists and technicians how to enter patients and charges.

Cons

Constant major changes to format which has made it difficult for me to figure out how to operate managerial functions.

Review Source

SG

Stephanie G.  
Office Manager  
Veterinary  
Used the software for: 6-12 months

### "Practice Manager"

November 5, 2024

3.0

We have learned how to make this product work for our practice

Pros

Cloudbased program so we can access medical records from anywhere

Cons

A lot of steps and clicking; not the most veterinary focused software

Review Source

AG

Alyson G.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Covetrus/Pulse user since it was Evet "

August 30, 2024

4.0

Overall we are happy, things could be better but all things considered its a decent and very user friendly program. We have been with the program for 6 years and have watched things improve and things not go as well, but we do enjoy the program so we stick with it.

Pros

Cloud based, very user friendly for everyone.

Cons

"If it aint broke, don't fix it" - I feel at times "updates" or "fixes" are not needed and it ends up not really helping us, making things more challenging as we learn the new updates that took place. Things that truly would helps us this last 6 years, have never even be addressed.

Review Source

cB

cheryl B.  
MANAGER, VET TECH  
Veterinary  
Used the software for: 2+ years

### "covertus 8/10"

September 6, 2024

4.0

FAIR TO GOOD - EASY TO GET AROUDN IN BUT DOES NEED SOME CHANGES AND ADD ONS

Pros

easy to figure out and navigate, but does need some things to be changed/updated.

Cons

You cant change in the check out the billing's doctor in 1 click must click and change every singe item in invoice individually. Also need to add a rabies vaccine expiry to be automatic applied on certificates (actual product expiry - NOT pet expiry)

Review Source

Similar Products

Featured