---
title: "Covetrus Pulse Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Covetrus Pulse the right Veterinary solution for you? Explore 542 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/130107/Covetrus-Pulse/reviews/"
page_type: "reviews"
language: "en"
---

Covetrus Pulse

4 (542)

[View alternatives](https://www.capterra.com/p/130107/Covetrus-Pulse/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated August 26th, 2026

# Reviews of Covetrus Pulse

Ease of use

4.0

Customer Service

4.3

## Pros and Cons in Reviews

Dana P

CSRVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“I love that Pulse is easy to navigate through the site and can be accessed from anywhere since it is cloud based. “

April 25, 2026

PB

Paul B

VeterinarianVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“It is an extremely slow interface ( much time wasted waiting for software to respond), there are many options that don't work correctly ( search functions, refilling prescriptions, writing notes ).“

April 3, 2026

MB

Megan B

ITVeterinary, 11 - 50 employeesUsed the software for: 6-12 months.

“I appreciate all the integrations with our lab equipment, client communications, point of sale software.“

September 8, 2024

Faith N

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“It takes multiple steps to accomplish one task, the customer support lacks during the on board training, usage reports and inventory are not always accurate“

February 16, 2026

JG

Jessica G

Practice ManagerVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“I love how functional and customizable the program is for clean easy medical records entry.“

February 14, 2025

PB

Paul B

VeterinarianVeterinary, 51 - 200 employeesUsed the software for: More than 2 years.

“After the most recent update, now the patient search and find options just don't work any more.“

April 3, 2026

SW

Samnatha W

Clinic LeadHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months.

“I find it easy to learn, it's an upgrade as before we did not have a cloud base system but it also has a lot of kinks that could be fixed to have a smoother user experience.“

February 24, 2025

LP

Linda P

Owner and Hospital ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“A few critical issues are not being addressed. While tech support is wonderful, whomever is leaded the requirements build and release effort does NOT appear to be knowledgeable in vetmed and is therefore missing some key BUG fixes and easy enhancements that could allow Pulse to remain as a top competitor in the PIMS selection.“

February 17, 2025

## Showing most helpful reviews

Showing 1-25 of 542 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dana P.  
CSR  
Veterinary  
Used the software for: 2+ years

### "Great Cloud Based Recordkeeping!"

April 25, 2026

5.0

Overall working with pulse has been great. Its easy to use and we don't have to worry about servers being down. We have internet- we have Pulse.

Pros

I love that Pulse is easy to navigate through the site and can be accessed from anywhere since it is cloud based. No installations required!

Cons

The transition from DVMax to Pulse was rather tricky and the records that have transferred over look wonky.

Switched from

[Pack Leader DVM](https://www.capterra.com/p/140789/Pack-Leader-DVM/)

DVMax's servers went down too frequently and being 24/7 emergency hospital was unacceptable. We needed something cloud based.

Review Source

JK

Jessie K.  
RVT manager  
Veterinary  
Used the software for: 2+ years

### "Good for most General Practices"

July 10, 2025

4.0

Overall a good program. I appreciate they have lots of training videos, and live support. It makes it easy training new employees. Overall user friendly as well

Pros

Covetrus has several programs that integrate with it, and they are always adding more features. They are also a beta program, and allow customers to make suggestions

Cons

Sometimes it can be frustrating with the limitations of the types of reports they offer to track revenue. If I want to track how many dental packages we do, we have to add up all the revenue ourselves.

Switched from

[ADVANTAGE 365](https://www.capterra.com/p/104749/ADVANTAGE/)

we wanted a cloud based program that would allow the DVM's to finish notes from home.

Review Source

Response from Covetrus Software Services

August 13, 2025

Hi Jessie - Your practice is at the heart of everything we do, and so is your feedback! Thank you so much for taking the time to tell us about your experience.

PB

Paul B.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Please read before considering Pulse. Software is very poorly designed"

April 3, 2026

2.0

I truly find Pulse to be a significantly inferior operating software. Every time the company updates the program - it seems like more options fail to work. After the most recent update, now the patient search and find options just don't work any more. I really wish we could more easily change our software - working with Pulse is one of the most tedious, time consuming and frustrating parts of my day.

Pros

It is a cloud based software, but that is one of the few benefits. Most of the updates seem to make the system slower and more difficult to use.

Cons

We have been using Pulse for 5 years now. I am frustrated with the software on a daily basis. It is an extremely slow interface ( much time wasted waiting for software to respond), there are many options that don't work correctly ( search functions, refilling prescriptions, writing notes ). I generally find the software exhausting to use - so many mouse clicks are required to accomplish even the most simple tasks, navigating from patient file to entering charges to checking out patients is extremely inefficient.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Management decision - moving to a cloud based software

Review Source

DT

Deb T.  
Practice Manager, Inventory Manager  
Veterinary  
Used the software for: 2+ years

### "Would recommend for smaller clinics "

March 1, 2025

4.0

Works as intended, would prefer a way to send messages/emails through it. Easy to learn and get help. Support is typically great. The integrations need help, rapport, online pharmacy, microchip registration etc need help. System itself is great. Lacks year end reports.

Pros

The ease of being able to real time chat with someone for any issues. Easy to learn. Click vs F keys or tabbing.

Cons

Not being able to run some year end reports easily. There is no messing/emailing through the system for staff. To send phone messages or concerns etc. Still have to hand write these or type them up and print them and give them diretly. The full sign up to start using process is very lengthy.

Alternatives considered

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

Reason for choosing Covetrus Pulse

Cloud based features and a lot of dreams as it was just being launched.

Switched from

[Datasite Diligence Virtual Data Room](https://www.capterra.com/p/130910/Datasite-Diligence/)

I think it was called DataVet, we were the only client, made in texas. It did not have appointment booking program, just records. Prior \[sensitive content hidden\] used a written book for appointments.

Review Source

LP

Linda P.  
Owner and Hospital Manager  
Veterinary  
Used the software for: 2+ years

### "One of the Better Choices for a PIMS"

February 17, 2025

4.0

Overall it is a decent PIMS with some issues as most software have. A few critical issues are not being addressed. While tech support is wonderful, whomever is leaded the requirements build and release effort does NOT appear to be knowledgeable in vetmed and is therefore missing some key BUG fixes and easy enhancements that could allow Pulse to remain as a top competitor in the PIMS selection. There are many other competitors now and Covetrus does not have a good overall opinion in the field.

Pros

User friendly and intuitive as compared to others considered. Excellent tech support who have vetmed background and understand the issue/question.

Cons

Was not told only an outdated, unavailable Dymo printer was required or offered to purchase one until I made a frantic call prior to opening. Also requires a print server we were not informed of. Without a label writer handwritten labels for every medication would be required. This is a CRITICAL requirement that STILL has not been fixed. Many knowledge based articles are not current requiring a phone call to tech support. Handling of bug fixes in releases is not done efficiently.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[Digitail](https://www.capterra.com/p/167764/Digitail/)

Reason for choosing Covetrus Pulse

Seemed more intuitive and user friendly and salesperson was knowledgeable, not simply pushy

Review Source

MW

Melissa W.  
Hospital administrator  
Veterinary  
Used the software for: Less than 6 months

### "Stay away from Pulse by Covetrus"

November 28, 2025

1.0

I wish I never chose the software and was embarrassed that this was the choice our company went with getting out of the contract was the best thing that we did.

Pros

Covetrus pulse was supposed to be a plug-in play easy way to transition from cornerstone to a cloud based software, but it did not live up to the expectations. I honestly cannot think of one positive thing about the software and was relieved when we finally ended our contract with them.

Cons

Covetrus pulse was bulky and hard to use, but even harder to set up. Our data migration from cornerstone came over in all the wrong categories and miss labeled support staff as doctors among other things. It was a headache and the support team at Covetrus was less than helpful.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Shepherd](https://www.capterra.com/p/172485/Shepherd-App/)

Reason for choosing Covetrus Pulse

The transition was supposedly smoother, and it was supposed to have better features.

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

We intended to go from a server based software to a cloud based software and chose it because it was supposed to be an easy transition. Of course it was not.

Review Source

SB

Steve B.  
Owner Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Can I purchase the eVette Software PLEASE!!!"

April 25, 2025

1.0

EVette was fantastic! Easy to use aand fast! A few years later and it's slow and I'm getting sick to my stomach with this company!

Pros

It was great when it was eVette Practice. Covetrus will not stop with the ineffiecient updates that continually slow the software to a crawl.

Cons

Very very slow now. Constant updates that make the entire system innefficient and harder to look up patient info.. Yes it's still there but come on with updates!!!

Switched from

[VTEX](https://www.capterra.com/p/159471/VTEX/)

eVette was a much superior PM software. Not so much anymore...

Review Source

AE

Amanda E.  
PM  
Veterinary  
Used the software for: 2+ years

### "Covetrus Pulse - Easy to Use!"

March 4, 2025

4.0

Overall, we've been pleased with Covetrus Pulse. There are improvements that can be made that I've added to the request section, and I know others have similar requests that I've seen. It'd be nice to see development focus on those things.

Pros

Covetrus Pulse is user friendly and easy to train on.

Cons

I feel like the design/development team focuses more on aesthetics than functionality. It would be awesome to have an area dedicated to prescriptions and refill requests.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Covetrus Pulse

covetrus pulse was more cost effective and seemed more user friendly and easier to learn.

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

we wanted to go with a cloud based software

Review Source

BP

Brittney P.  
office manager  
Veterinary  
Used the software for: 1-2 years

### "office manager"

March 10, 2025

3.0

Pros

cloud based simple and easy to use training videos, update announcements, FAQs

Cons

Our 3 year contract and price lock established with \[sensitive content hidden\] was no longer honored after the first year and then we were told too bad. We have also found out through the grapevine that a couple other clinics are at a significantly cheaper price than ours with similar account choices. We no longer are bragging and suggesting this POS to others because of our poor treatment after being long established clients of Covetrus.

Alternatives considered

[RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/)[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)

Reason for choosing Covetrus Pulse

cloud based and pricing we were initially given and signed 3 year price lock

Switched from

[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

remote access for emergencies, farm calls, and out of office

Review Source

JG

Jessica G.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Great Program"

February 14, 2025

5.0

Great! When utilized to its full capacity the medical records are look great.

Pros

I love how functional and customizable the program is for clean easy medical records entry.

Cons

That it does not write back on the medical records from communications on rapport.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

Outdated PIMs, unable to maneuver between screens.

Review Source

BU

Brent U.  
Owner  
Veterinary  
Used the software for: Less than 6 months

### "Sommer Vet Hospital"

February 19, 2025

2.0

Poor and frustrating. On boarding felt halfway done.

Pros

Doctor notes don’t take much time at all.

Cons

A lot. The inventory side of the program is atrocious. The software seems way too inefficient with more than necessary steps to get things done appropriately. Also, very frustrating that if you change your exam template it changes past completed notes.

Reason for choosing Covetrus Pulse

We chose it because we joined PSI and vetsuite. We will be switching away from pulse.

Switched from

[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)

We wanted a better option financially and medically. We did not get that.

Review Source

JK

Jessica K.  
Practice manager  
Veterinary  
Used the software for: 1-2 years

### "Pulse review"

December 20, 2024

5.0

Positive and it continues to improve as new features are added.

Pros

Cloud based, can customize features, easy to learn

Cons

Can’t cut and paste an appt for another date

Alternatives considered

[ezvetpro](https://www.capterra.com/p/220642/ezvetpro/)

Reason for choosing Covetrus Pulse

We use covetrus for our distributer and other services

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

We needed cloud based software and this was the best option.

Review Source

TS

Tina S.  
Office Manager  
Hospitality  
Used the software for: 6-12 months

### "Office Manager"

October 28, 2024

1.0

Pros

The ability to utilize the software away from office

Cons

Not good software for boarding and grooming facilities. Too many steps. Not user friendly at all. I still cannot select more than one pet in a family for any services. You have to select each pet and make a reservation or grooming appointment. We are so busy and this is very time consuming. Really super unhappy that the integrated credit card service does not have a tip line on the terminal (I am not asking a person prior to running the cc if they want to tip). Your software was highly recommended by your sister comany Impromed. We used their software for 20 plus years - they have excellent software for boarding/grooming-you might take a look see at it for "enhancements". We were at the point where we had to buy a new server from Impromed and after talking to their sales team we felt like we should give Pulse a try. We regret not staying with Impromed. After all the time we have invested switching over we are sticking with Pulse because we've been told over and over the boarding module will be improved and that you are actively working on it. I am really beginning to wonder. So again, not a great review. You have the potential for sure but it's frustrating working with Pulse software.

Switched from

[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)

because your sister company highly recommended your software

Review Source

RL

Rachel L.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "An honest review."

November 14, 2024

4.0

Tough to transition from Avimark to Pulse but once you get the hang of it many things are actually easier.

Pros

Refilling prescriptions is much easier, and the price tag option is very nice for quick price comparison.

Cons

Prescription labels had many issues with printing correctly, and learning the system was a challenge it is much easier now, but I would like if there was an easier way to search a patients medical history. Like a search bar where you could find certain words like exam without having to scroll through the whole history.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Covetrus Pulse

Transition to EzyVet did not work properly with our software.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

If our server ever crashed we would have lost all of our medical records.

Review Source

LM

Liz M.  
Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Pulse Review"

August 29, 2024

1.0

Overall this has not been a good experience and I would caution anyone from purchasing this software. If it were up to me we would cancel this service and return to Intravet.

Pros

I like that the doctors signature can be saved in the system for rabies certificates. I like that medical records and vaccine history can be shared directly from the system without having to save as PDFs. I like the integration with rapport. I have also enjoyed working with \[sensitive content hidden\] she is kind and helpful.

Cons

There are too many ways to do one thing. I find this to be tedious and harder to learn. The search feature is not functional at all. When looking up clients, patients, or codes- if I am typing in something specific the system should not populate everything containing those letters. Also employees are listed alphabetically by last name but their first name is listed first- why? We continue to find bugs and problems and have to use work arounds and pay close attention to invoices to make sure our clients are not double charged. The invoicing is awful- it should not be this complicated to add and remove items to an invoice. Invoicing in general is too rigid- it should not be hard to return items, refund items and void payments. The billing feature is not great- the bills print out in a format that can not be used in window envelopes which means I have to self address bills. This is time consuming and terrible. Also the finance charges did not show up on the bills- so we have had to write those off as clients pay their bills this cycle. The system is very slow. The layout of just about every single page in the medical record is overwhelming to look at making it really difficult to find items at a glance. The calendar function is not great- You cant look ahead on the schedule without it defaulting back to the current date- If I am looking at appointment dates in October I do not want to be taken back to dates in August. It is simply not user friendly for receptionists and managers.

Switched from

[IntraVet](https://www.capterra.com/p/92882/IntraVet/)

We thought the added features of Pulse would make it a better fit for our needs

Review Source

CH

Catherine H.  
Regional Operations Manager  
Veterinary  
Used the software for: 6-12 months

### "Pulse real review"

October 9, 2023

3.0

Occasionally you get someone that knows what their doing in Support but.. I tend to while waiting for support to get support on how to do something, end up finding out how to do it myself and then showing the support person how I found it.

Pros

Integration on the technical side was simple but too much information such as inactive codes & clients were transferred that should not have been and patient /client alerts that were from the prior Covetrus PIMS were never transferred and did not show up in alerts for either in PULSE. This is CRITICAL information! It would have been nice & wise to have a designated integration specialist from Covetrus for the duration of the entire process. It would of been helpful as they would have been able to quickly recognize the issues early on and assist their Covetrus integration team to fix these issues and assist the managers in the practices with the set up process. After all, it is your system and if you want people to continue to use it and recommend it, then you need to change your integration process to ensure that these things are taken care of and the teams are comfortable in training for them to start accurately utilizing the new PIMS immediately.

Cons

They do not do the setup with you. You have to do it all yourself. Real serious lack of training of teams. Less than 2 hours of training provided to Doctors and Staff who did not even have the system. No one from Covetrus on-site to assist with any staff training or go-live help or set up process. All on your own if you do this!

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)

Reason for choosing Covetrus Pulse

The doctors and staff stated this was all the former practice managers choice but at some point they were onboard.

Review Source

Response from Covetrus Software Services

December 13, 2023

Thank you for sharing your experience with Covetrus Pulse. Your feedback matters and will help to shape our veterinary portfolio and our mission to keep veterinary practices thriving. We will pass this on to our product team for review.

RB

Rachel B.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "User friendly"

September 10, 2024

4.0

Overall I like the software. I have experience with multiple software, and this one is the easiest by far.

Pros

Ease of use. Easy to train new staff. Doesn't take a lot of clicks to get what you need done

Cons

bugs in software, runs quite slow most of the time, doesn't work well with other software (Dymo have to use old software because pulse doesn't support the new)

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Covetrus Pulse

cost difference was a determining factor. We used it when Evet owned it.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Higher amount of clients, and needed more information in one place

Review Source

SS

Sam S.  
CFO  
Veterinary  
Used the software for: 2+ years

### "Covetrus Pulse"

September 12, 2023

4.0

Pros

Covetrus Pulse allows for multiple integrations that are of immense important to our practice. This streamlines our workflow.

Cons

Reporting is incredibly slow. I understand that most cloud based systems takes time to pull data however most of the time my reports time out. It is frustrating and time consuming. Also, since Covetrus has taken over from E-Vet, it has felt like there is a lot less support. I have had to leave messages and sometimes it takes a day or so to get back to me. When it was E-Vet, I was always able to get someone on the phone to resolve my issue right away. That being said, the staff with support is still knowledgeable but it feels like there is a lot less of them.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)

Reason for choosing Covetrus Pulse

Covetrus pulse is much more user friendly and we heard bad reviews on Ezyvet.

Switched from

[Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)

We wanted a cloud based system

Review Source

Response from Covetrus Software Services

December 13, 2023

We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours.

LA

Lena A.  
Registered Veterinary Technician  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to Use, not perfect"

October 22, 2024

4.0

Overall it is a good experience, minus the set backs listed above.

Pros

The fact that employees can access Covetrus while at home to complete notes, or do other work. The program for the most part is very user friendly and easy to use.

Cons

The "history" screen often takes too long to load making it very inefficient to enter notes. I liked the old "history" screen where the reminders could still be seen at the top of the page for reference. Now we have to completely exit the page, go back to the main medical page for that patient, in order to see the reminders. The little pop ups every time a note is entered "this has been saved" is very annoying and serves no purpose, it just needs to save so I can continue on the to the next thing. The whole thing is just inefficient. Also, when a credit card is deleted from WP, it does not trigger missed payments or accrue the missed payments. I have to go in and run a report weekly to catch these and fix it.

Review Source

AT

Ashley T.  
Lead CSR  
Veterinary  
Used the software for: 1-2 years

### "Pulse software system review"

November 5, 2024

1.0

Overall it is not a very efficient system compared to others I’ve used in veterinary medicine.

Pros

I’m not very impressed honestly. The best part about this software system is the IT department. They are excellent and extremely helpful with problem resolution.

Cons

Too many steps involved for simple things such as scheduling appointments for multiple pets in the same family. The system is extremely slow & crashes often. It takes too long to generate and send medical records, and many times the record has to be sent in segments several times. With Pulse, there’s no texting system built in so we have to use a different program for this. The process of filling or refilling prescriptions takes too long, and each medication has to be processed separately.

Review Source

JW

Jolene W.  
Veterinary Assitant  
Veterinary  
Used the software for: 1-2 years

### "User Friendly "

November 6, 2024

5.0

I enjoy using Covetrus Pulse as it is simple to use and when there are issues that you cannot figure out yourself the live chat feature always has knowledgable people to help you out.

Pros

It is a user friendly system that makes scheduling and creating clients easy and fast.

Cons

There aren't enough dog breeds to choose from when creating a profile.

Review Source

SG

Stephanie G.  
Office Manager  
Veterinary  
Used the software for: 6-12 months

### "Practice Manager"

November 5, 2024

3.0

We have learned how to make this product work for our practice

Pros

Cloudbased program so we can access medical records from anywhere

Cons

A lot of steps and clicking; not the most veterinary focused software

Review Source

DG

Dana G.  
CVT, Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "Overall a Good System but still needs work"

September 19, 2023

4.0

Overall it is a good system but it still needs some work. It would be nice to see changes made to the things we are having issues with. The support staff is very responsive which is great and if they don't know the answer they find it out for us. The resource center articles are very helpful as well.

Pros

We like the templates for exams that are available. We like that there are multiple ways to do things because each of our doctors may want to do things differently. The scheduler is good once you get used to it. We like that it integrates with the reference labs we use as well as our in house lab. All results go right into the patient chart which is awesome.

Cons

The invoice history and billing account information. It is so difficult to read and understand the billing and payment history. This is a huge downside to this software. It is not user friendly at all. It doesn't help that when the migration occurred, if an account had a balance it came over in bits and pieces. Then when finance charges were added on they were added on multiple times to each of the "bits" that migrated over.We don't like that there is a maximum of 20 recent lab results. I have 8 doctors and one doctor could do 20 blood works in one day.We don't like that there is no way to audit appointments or other things that were entered to see what staff member made changes.

Reason for choosing Covetrus Pulse

Cost was a huge factor in our decision to go with Pulse.

Review Source

Response from Covetrus Software Services

December 13, 2023

We are grateful you took the time to review Covetrus Pulse as your feedback matters to us so we can continue to shape our portfolio to support the needs of veterinary practices just like yours.

RL

Ruthie L.  
Client Representative and Pet Export Specialist  
Veterinary  
Used the software for: 1-2 years

### "Taskboard update. "

September 12, 2023

4.0

Overall, I think the system is easy to use. I am mostly concerned about the way the new task board functions

Pros

Scheduling, billing, medical records are all, user friendly.

Cons

I have concerns regarding the update to the task board function. Cons\* Accessing patient medical record from a specific task is no longer possible, you have to leave the task and find the link for the patient medical record in the task board. \*Marking a message as urgent is not available from the patient record. A lot of our communications regarding patient care are originated from the medical record. Our old work around for making something appear urgent is no longer functional because you can not see something highlighted from the new task board. \* The size of the task window is too small, I keep notes regarding updates and next steps in treatment for export cases in tasks. I do not need to see the entire task board when working on a specific task. What would be cool is if I could access the patients medical record while still in the task. Pros\*I do like that you can now update a specific task and copy that update to the medical record without completing the task. \*I like that you can see multiple task boards at the same time and that you can control the time frame

Review Source

Response from Covetrus Software Services

December 13, 2023

Thanks for taking the time to share your review with the veterinary community. Your feedback is at the heart of everything we do.

RJ

Robin J.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Overall, I'd highly recommend to other practices looking for a change"

June 15, 2021

4.0

Overall, very good. I would highly recommend to others. Aside from the software being a quality product, customer service is very good. It doesn't take long to reach someone for assistance and they always follow up to make sure everything is working properly.

Pros

Very easy to learn and use, but also intuitive. Helps enable workflow efficiency and provides an easy to read platform when entering or viewing patient/client record info.

Cons

At times, the software runs slow and will time out. Mostly only happens when updates are being performed.

Reason for choosing Covetrus Pulse

Hippo appeared very outdated and not intuitive enough for our needs. EzyVet didn't have all the capabilities (at the time) that eVet did. Customer service, in general, was also better amongst all options.

Review Source

Response from Covetrus Software Services

August 24, 2021

Thanks for sharing your review with the veterinary community!

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