# Mailjet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mailjet the right Email Marketing solution for you? Explore 453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/130105/Mailjet/reviews --- Mailjet 4.2 (453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Reviews of Mailjet Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews BW Brandy W ManagerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “My next step will be to explore how Mailjet integrates with our current contact lists and how well it supports personalization for families.“ September 10, 2025 RV Rachelle V Transaction and Team Operations CoordinatorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow.“ September 10, 2025 nm naeem m Digital StrategistAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Used to work great, migrated away from Mailchimp to Mailjet and for nearly 4 years, every week we sent out mailers successfully to over 75 000 subscribers. Until one subscriber complained (despite all our subscribers being opt-in) And support consisted of folks who can only reply scripted responses and not English as a first language.“ June 27, 2024 BL Bertrand L CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “This creates a very risky situation for a business, especially when email communication is a key part of your activity.“ March 19, 2026 BW Brandy W ManagerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “I can see how the shared templates will help maintain brand consistency across centers, which is important for corporate communications.“ September 10, 2025 rh ryan h director of marketingEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “can be confusing to submit new data as in sometimes when im transferring data from fixr it'll give an error code and only upload a few contacts“ September 10, 2025 BL Bertrand L CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced technical skills.“ March 19, 2026 BL Bertrand L CEOConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexandra N. CEO Marketing and Advertising Used the software for: I used a free trial ### "A good software but with some flaws" June 30, 2021 4.0 So far, given we can fix the issues in connecting to our custom domain, we are satisfied. With some reservations mentioned above. Pros I like the fact that Mailjet has a very clear UI- and it is easy to find and craft new campaigns. They have also been one of the very first email systems to be GDPr compliant- and hence on my radar for very long. We had an account since 2019, but only recently started to consider automating our emails. The trial limit for daily emails is generous too. Cons However, there are some issues. Connecting our domain was problematic, and email automation is only available to premium users. This should be available to free users as well, maybe limiting the free daily emails at the same time. It takes time to think automation processes through, and 30 days trial might be too little to decide whether the system is right for a user or not. I at least take time to properly test a software. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Drip](https://www.capterra.com/p/164933/Drip/) Reason for choosing Mailjet Cheaper than Drip, More free emails than MailerLite, and GDPR compliant Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I used Mailchimp ages ago, and did not like their UI. Review Source GH Gareth H. Director Insurance Used the software for: 1-2 years ### "Good service" September 10, 2025 5.0 I like the service it is better value than my previous one and I am seeing some good usage out of it Pros Easy to use layout, good support, good content around helping to be successful, I like the UI as well Cons Email deliverability could be addressed more in teh flow of creating campaigns to help get them in to inbox Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Recommended by a developer that did work on our site Review Source Response from Sinch September 11, 2025 Hi, Gareth, thank you so much for your review! We're glad you're enjoying the service and that you find it easy to use. If you need any assistance with your deliverability, don't hesitate to reach out to the support team, they'd be happy to assist further with this topic. BL Bertrand L. CEO Consumer Goods Used the software for: 2+ years ### "Mailjet is a Nightmare for Small Startups – Avoid at All Costs" March 19, 2026 1.0 We are a tiny startup with only 10 employees, and we used Mailjet for 2.5 years. Let me tell you, it was a complete disaster. Twice, our account was blocked for over a week with ZERO warning. Why? “Technical reasons.” No human review, no consideration of our business. We only send newsletters and catalogs to clients or contacts who explicitly opted in, yet Mailjet still decided we weren’t compliant. If you’re thinking about using Mailjet to grow your business, think again. You cannot plan anything medium- or long-term, because your account can be frozen overnight for no reason. This is not a partner; it’s a ticking time bomb. Our data is top-notch: over 98% deliverability, engagement and click rates far above the industry average, almost no unsubscribes, and nearly zero spam reports. Mailjet doesn’t care. And if you think support will help? Think again. They take over a week to respond, leaving you completely stranded. My advice to any small business or startup: run in the opposite direction. Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely. Pros What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced technical skills. The interface is fairly simple and allows you to create and send campaigns without too much difficulty. Pricing is also reasonable compared to some competitors, which can make it attractive for small businesses at first. However, beyond that, there is nothing particularly outstanding. The features are quite standard and do not really differentiate Mailjet from other email marketing tools on the market. Overall, it does the basics, but without bringing any real added value compared to similar solutions. Cons What I liked least about Mailjet is the lack of reliability and the way accounts can be blocked without any prior warning. This creates a very risky situation for a business, especially when email communication is a key part of your activity. Decisions seem to be based purely on technical criteria, without any real understanding of the business context or human review. This makes it impossible to build a stable medium- or long-term strategy. Even with clean contact lists, strong engagement, and proper consent from recipients, there is no guarantee that your account will remain active. On top of that, customer support is extremely slow, which only makes the situation more frustrating when issues occur. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet I chose Mailjet primarily because of its competitive pricing and the ease of implementation, as it seemed like a quick and simple solution to set up without requiring significant technical resources or time investment. Review Source Response from Sinch March 31, 2026 Hello Bertrand, Thank you for taking the time to share your feedback on Mailjet and for providing these details. We’re truly sorry to hear that your account was blocked and for the inconvenience this has caused. Please note that we take our Acceptable Use Policy very seriously, as it helps us maintain strong deliverability for all users. For this reason, we require all customers to comply with the policy and the thresholds outlined within it. Our support team has shared additional information in your open support ticket, and we hope it helps clarify the situation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We remain at your disposal. VR Verified Reviewer Web Designer Information Technology and Services Used the software for: 6-12 months ### "Easy Email Building with Collaboration, but Limited Design Options"" February 19, 2025 5.0 Mailjet is offers easy and drop email builder with real time team collaboration, and it provides strong API support for developers Pros Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate API. Cons It is provides only limited design options. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate API. Review Source Response from Sinch February 26, 2025 Thank you for the wonderful review! We're glad to hear that you find our email builder easy to use and that our API meets your needs. We appreciate your feedback about the design options that are currently offered, rest assured that we are constantly working on improving and expanding our features. Thank you for choosing Mailjet! VR Verified Reviewer MLE Computer Software Used the software for: I used a free trial ### "Great Service for the good value of money." October 2, 2025 4.0 I spend a few days trying Mailgun and and other email services but they didn't work, the onboarding was difficult and they mostly lack documentation. Pros They service is easy to setup easy to onboard and the API is well documented. And it offer a good pricing scheme. Cons I think the pricing could be better. I think the pricing could be better. I think the pricing could be better. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Mailgun was hard to use and not well documented Review Source JM Jones M. CTO Computer Software Used the software for: 2+ years ### "Trust broken: Leaving Mailjet after years" March 12, 2025 3.0 We were using Mailjet since 2017 for our SaaS company. The API is okay, they have a good deliverability and it's important for an emailing company. However in 2025 they suspended our account without notice for two weeks. The customer service was awful, it took a full week of frustrating back-and-forth communication to finally get the reason for the suspension. The reason was "a slightly high unsubscribe rate" for a newsletter sent ten month prior... As a SaaS, our primary use of Mailjet was for transactional and onboarding emails, with marketing campaigns being infrequent (maybe once every two years). They asked me what was onboarding emails... To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days. While our account was ultimately restored, the significant breach of trust caused by the arbitrary suspension led us to migrate to another French email service provider. Pros The main reason why we chose Mailjet is because they were a French company with fair prices. They also have a good deliverability. Cons The UI was buggy and sometimes hard to use. We got issues with their stats, sometimes they were wrong (missing status or contacts). Alternatives considered [Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet Mailjet was French and cheaper than other products Review Source AZ Alexander Z. Owner Media Production Used the software for: I used a free trial ### " Solution too expensive given the other options available" April 2, 2025 3.0 The template customization options could be a bit more more flexible. Overall I find this solution too expensive given the other options available. Pros It's easy to create and manage campaigns, and the deliverability is excellent. Cons Too expensive. The template customization options could be more flexible. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Looking for a lower cost option, MailChimp got very expensive as our list grew. Review Source Response from Sinch April 3, 2025 Hello, thank you for taking the time to share your opinion with us. We're glad to hear that you find creating and managing campaigns with Mailjet easy and that you are happy with the deliverability. If we can assist with anything, don't hesitate to reach out to our support team. SB Sonia B. Customer Success Information Technology and Services Used the software for: Less than 6 months ### "Great tool to keep communications open with customers" September 10, 2025 4.0 Overall happy with Mail Jet. I appreciate their marketing insights, and I love the bots vs human metrics! I used to calculate this by hand! Pros The support material is very helpful. Currently transitioned from Active Campaign. Way better help docs. Also, Bots vs human metrics are awesome! Cons Not sure yet...still discovering things. It's difficult to say right now. Seems to cover all the features we used in Active Campaign and seems simpler, which is why we switched. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Huge price increase, and difficult to use. Never got around for the automated mail flows. Review Source Response from Sinch September 12, 2025 Hello Sonia, thank you for the positive review! We're thrilled to hear you like our support documentation and that you find the bot detector feature useful. Have a wonderful day and thank you for being a Mailjet customer! VR Verified Reviewer Web Developer Information Technology and Services Used the software for: 6-12 months ### "Mailjet a solid email marketing" January 30, 2025 5.0 My overall experience with mailjet was excellent Pros It offers drag and drop features, by which it is easier to user to design and sending mail Cons Free plan of mailjet is limited in terms of number of mail sending per month Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) I switch to mailjet because it offers me drag and drop that is easy to use Review Source Response from Sinch February 3, 2025 Hello, we sincerely appreciate your feedback. We're so glad to know that you enjoy using Mailjet! Happy sending! MO Mike O. CEO Music Used the software for: Less than 6 months ### "We hope that Mailjet rocks!" September 10, 2025 5.0 We're just getting started and intend to put out a few GTM campaigns soon. More feedback can be provided after that. Pros User-friendly and human-centric, yet comprehensive and customizable. Great webinar today about campaigns, thank you! Cons Not sure yet, because we haven't used it enough, but is it really true that to add one person to a list, we must upload an entirely new list? Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Lower cost and hopefully still all the features we need. Review Source Response from Sinch September 12, 2025 Hello Mike, thank you for the review! We're very glad to know that you enjoy Mailjet and the Email Academy webinar series. If you want to add a single person to a contact list, there is no need to upload a new list. You can simply add the contact to your list by following the steps described here: https://documentation.mailjet.com/hc/en-us/articles/360042503014-Managing-your-contact-lists#lists-contact-add. If you have further questions or need more assistance, don't hesitate to contact our support team. SH Sander H. CTO Computer Software Used the software for: 2+ years ### "I never experienced a worse quality of support then these guys deliver" October 16, 2024 1.0 They suspended our account without notice because they suspect spam is being sent. Already waiting 7 days to be helped. We are a SaaS application and our entire system uses mailjet as a backend. Very risky. Pros Api has good documentation When you dont need support and everything works its ok Cons Very bad support desk Make sure you do not fully rely on their service They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or not received at all Review Source BL Bianca L. Human Resources Generalist Machinery Used the software for: Less than 6 months ### "Easy to use platform that works great!" September 10, 2025 5.0 Great! I send monthly marketing emails for our engineering company, and Mialjet provides me with everything I need to make them great. Pros how easy it is to use! does everything I need it to and so user friendly. I did not use marketing before mailjet, and this was very easy to learn and create great emails. Cons Some of the design options. Sometimes I want a little more, especially with images, but the overall platform is still great. Review Source Response from Sinch September 11, 2025 Hello Bianca, thank you so much for your wonderful review! We're so glad to hear you enjoy using Mailjet. If you ever need any assistance with the tool, don't hesitate to contact our support team. Have a great day and happy sending! AC Arthur C. Email Marketing Speciliast Broadcast Media Used the software for: I used a free trial ### "Email Marketing Specialist" September 10, 2025 5.0 Pros That this tool is an all-in-one solution. From email creation, testing, sending and statistics. Great job. Cons Can't think of any cons at the moment. I wasn't sure if you can do full HTML emails in Mailjet until you answered that question the webinar. Review Source Response from Sinch September 12, 2025 Hello Arthur, thank you for the wonderful review! Have a great day and happy sending! DN Debbie N. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Mailjet from a Person who is not techie" February 1, 2023 5.0 The problems solved by using Mailjet include: - Sending large volumes of emails quickly and reliably - Automating email campaigns - Managing contacts and lists - Creating targeted segmented campaigns - Scheduling emails and newsletters - Setting up custom tracking and reporting - Ensuring deliverability of emails - Curating email templates - Integrating with other applicationsThe benefits of using Mailjet include: - Cost-effective pricing plans - Easy-to-use interface - Comprehensive deliverability and reporting features - Support from a dedicated team of email experts - Advanced segmentation and automation capabilities - Robust security features - Flexible API integrations - Ability to personalize emails for maximum engagement - Comprehensive set of templates for creating professional emails quickly and easily. Pros \-Mailjet offers a wide range of features and options for email marketing. This includes things like email automation, real-time analytics, and A/B testing. -The service is easy to use and provides excellent customer support. -Mailjet is highly secure, making sure that your emails are safe from malicious attacks. Cons \-Mailjet can be more expensive than other services, depending on the plan you choose.-The service does not offer an unlimited number of emails, so if you need to send a large volume of emails, it may not be the best option. Review Source VR Verified Reviewer On-Premise and Cloud Infrastructure Manager Retail Used the software for: 2+ years ### "Mailjet is easy to use" May 2, 2024 5.0 Pros Mailjet is a good email solution, the good value for money is there Cons the solution seems a bit technical on the API part Review Source EB Ewa B. Marketing Team Lead Health, Wellness and Fitness Used the software for: 1-2 years ### "An outstanding and sensational Email Marketing Tool." May 5, 2024 5.0 Pros Mailjet is an ideal tool for creating and sending emails marketing campaigns and newsletters.It is simple to engage with our customers seamlessly with Mailjet. Cons I haven't encountered any shortcomings with Mailjet because it meets my needs. Review Source PK Patrik K. Freelancer Information Technology and Services Used the software for: 1-2 years ### "Sending emails and bypassing the Spamfolder" September 19, 2022 5.0 Reliable reachability with good statistics on opened emails. Pros Easy to start. In just a few minutes you can be up and running with your first campaign. Generous sending and contact limits for the startup. Good Wordpress support. Cons Nothing so far. Working as supposed with nothing to complain about. If there was a wishlist, I'd like to see some kind of SEO and content AI based assistant. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Mailjet More affordable solution. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Support levels unacceptable " June 15, 2022 1.0 Support is non-existent when it is required. Getting locked out an account leaves nowhere for contact or account resolution. If your business is depending on such a service, my recommendation it to go elsewhere . Pros When Mailjet it working, it works to an acceptable level. Cons The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet. Review Source SR Simone R. Fullstack Web Developer Information Technology and Services Used the software for: 2+ years ### "Mailjet: our choice for transactional emails" September 7, 2022 5.0 Mailjet helps us delivering hundreds of transtactional and confirmation emails connected to our web projects. It never fails. One of the most reliable providers I have ever met in my career. Pros Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working. The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera Cons Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender. Review Source Jaime E. President Information Technology and Services Used the software for: 1-2 years ### "MailJet, you get what you pay for." December 30, 2015 2.0 All I can say, is try and fine a phone number of email address for technical support ANYWHERE. Your only contact is through the support form, which would be great if they didn't take 2 days to get back to you. 2 days is two days too long if you send out 12,000 emails and all of the links don't work as happened to us. When you use MailJet, they do some kind of redirecting, probably so they can capture analytics. At 10:44 we ran our final test and it worked. At 11:00 we launched 12,000 and every hyperlink was broke. First thing the next morning I ran a test again and the links worked on that. Been trying to get a hold of Mail Jet all morning while my customer if fielding angry emails and calls from the recipients. It's a huge embarrassment and frustration for all of us. Now ask me if the $7.50 per month price is a good deal or not? Oh, and this is not the first time we've needed help and gotten into this bind. We will be switching once we manage this emergency. Pros Very cheap tool. $7.50 per month for up to 30,000 emails. Cons Cheap. Tech support is a minimum of a day from responding and you probably won't get much out of them. Outsourcing or cloud doesn't work if the vendors don't respond to your urgent issues on a timely basis. How about a tech support phone number, chat, email address????? Bump the price up to $10/month and actually provide something. Review Source AK Alisha K. Sales And Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "Mailjet review." April 12, 2023 5.0 Pros I appreciate how simple it is to use. Despite its flaws, the online email editor is helpful. List administration is straightforward. The scenarios are simple to construct and effective. I use Mailjet's professional servers and am very pleased with the rate of mail delivery. Cons The interface is not easy to use, especially if you are familiar with other services. A large portion of it does not function as intended. It can take a long time to keep attempting a task before the system responds. The server's response time is excruciatingly slow. Review Source IMP Ioana Maria P. Digital Marketing Specialist Education Management Used the software for: 6-12 months ### "I would not recommend it, Mailjet is a frustrating experience" March 28, 2018 2.0 Learning to control my frustrations easier :) Pros \- cheap, compared to other email marketing tools - customer support was not that bad Cons I would have a lot to write here. Here's a few: - server breaks down often and the entire platform is unreachable (therefore, you can not send your newsletters in due time) - poor templates, compared to other email marketing tools (no html editing available, only import) - a looot of small, frustrating errors (faulty reports, empty reports exactly when you need them, the test email not being sent, changes in templates not saved and you have no clue why) - no auto-clean option for the contact lists - quite poor segmentation options for the contact lists Review Source Response from Sinch April 9, 2018 Ioana Maria, we are sorry to hear that your experience on Mailjet was frustrating. As you said, we do offer a very competitive price, but we do our best to remain an accessible and reliable platform. That¿s why customer feedbacks are highly valuable. We constantly improve our template gallery, this said, we take your remark into consideration and forward it to our design team. About the html, you can already upload & modify your templates on Mailjet. More infos about this here: https://www.mailjet.com/docs/templates#templates-create-gallery We would love to get in touch with you for a more detailed feedback on the issues you experienced. Don¿t hesitate to contact us on FB https://www.facebook.com/mailjet Also, our support is available for any request regarding a problem you face with our service. We are sure we can walk you through solving any situation you may have. Thank you for taking the time to review us & we hope to see you soon again on Mailjet! The Mailjet Crew Jen L. Lead Ignitor Sporting Goods Used the software for: 1-2 years ### "MailJet better than Most" October 5, 2018 4.0 Overall, it changed my life for the better. I have a newsletter that I send out to almost 5,000 weekly. Mailjet has earned me new business, makes it EASY to create my newsletter. I haven't mastered segmentation yet, but, out of all the other platforms. Mailjet took me to a higher level with better "reach". I would recommend this to anyone that truly wants to increase their marketing exposure. Pros For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places Cons I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over Review Source Stephen H. Digital Marketing Manager Packaging and Containers Used the software for: 2+ years ### "Mailjet works very well as an SMTP service" August 6, 2018 5.0 Sending large amounts of email from our ecommerce website, both of a transactional and marketing nature, is hard. Mailjet helps make this easier, and helps get our emails to our customers, and consistently offers excellent advice and functionality for making this work better both for us and for our customers. Pros The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features. Cons I wish it kept logs longer to help troubleshoot issues after they have happened. Review Source Anant M. Manager Information Technology and Services Used the software for: Less than 6 months ### "One stop for your email marketing needs - MailJet!" May 17, 2020 5.0 We needed a marketing email service as we already had a transactional email service with us. MailJet fulfilled our needs and we cam on board with a paid plan soon later and haven't looked back. Pros One of the first services we found when we searched on Google was Mailjet. - It super easy sign up. Just fill a form and verify your email.. - There is a very short approval interval time, you can upload your list and then start sending right away. - Approval is after you sent the first of your mails, so you get a lot of time to test everything and check where your emails end up and when. - Full suite to design emails right on the website. - Simple email design and all options right on your dashboard. - Link and verify your domain to use to send emails. - Per 1000 emails rate is lesser than competition. Cons \- Some of our early accounts were suspended due to some list verification stuff. If needed, that should have been done before we started campaigns so that there were no interruptions. - Emails get bounced sometimes even when the recipient address exists. - Some emails still went directly to spam, so that should not happen. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.