--- title: "Mailjet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Mailjet the right Email Marketing solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130105/Mailjet/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Mailjet 4.2 (457) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Mailjet Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews CEYHUN Y FounderConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “Its a great tool for our marketing department, we schedule and send our valuable customers weekly updates.“ September 10, 2026 EV Eduardo V Market Research ManagerFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The main issue was bounce rate, which can naturally happen when working with a large customer database where some customers manually provide emails, occasionally with typos or outdated addresses.“ June 23, 2026 BW Brandy W ManagerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “My next step will be to explore how Mailjet integrates with our current contact lists and how well it supports personalization for families.“ September 10, 2025 EV Eduardo V Market Research ManagerFinancial Services, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Instead of helping us solve the deliverability issue in a practical way, the process became exhausting and bureaucratic.“ June 23, 2026 BW Brandy W ManagerEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “I can see how the shared templates will help maintain brand consistency across centers, which is important for corporate communications.“ September 10, 2025 JM Jones M CTOComputer Software, 2 - 10 employeesUsed the software for: More than 2 years. “To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days. While our account was ultimately restored, the significant breach of trust caused by the arbitrary suspension led us to migrate to another French email service provider.“ March 12, 2025 Mukul S Web DesignerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Mailjet is a easy to use and drop email builder with the team collaboration feature and it is great for developers to integrate API.“ February 19, 2025 RV Rachelle V Transaction and Team Operations CoordinatorReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Image storage capacity is somewhat limited, and occasionally the platform may freeze or lag, which slows down the workflow.“ September 10, 2025 ## Showing most helpful reviews Showing 1-25 of 457 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Reena K. hotel Used the software for: 3-5 years ### "Mailjet’s Real-Time Collaborative Builder Makes Email Design Effortless" November 6, 2026 5.0 Mailjet solves the issue of managing marketing campaigns across remote or cross-functional teams. Its real-time email builder allows team members to collaborate on design simultaneously, which saves us significant time when building and launching campaigns. Pros What I like most about Mailjet is its real-time email builder, which allows our team to collaborate on templates simultaneously just like in Google Docs. The drag-and-drop editor is incredibly intuitive, making it fast and simple to design responsive emails without needing deep coding knowledge. Cons Email deliverability rates can be inconsistent, and the reporting dashboard lacks deeper, actionable analytics and advanced tracking insights for detailed campaign analysis. Review Source Consultant Used the software for: Less than 1 year ### "authentication issues" November 8, 2026 5.0 It is great normally I liked email delivery into client mailboxes. With most other email delivery services, there is a high percentage of emails going into spam Pros inbox delivery is great. With most other email delivery services, there is a high percentage of emails going into spam Cons it takes an act of congress to get a deactivated email address changed because of 2F authentication verification codes going to the deactivated address. There needs to be a recovery email address on record to circumvent this problem. That is the way google does it. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reasons for choosing Mailjet Mailjet is the best at mail delivery to an inbox Review Source Founder Used the software for: 1-3 years ### "BEST MAILING SERVICE!" September 10, 2026 5.0 Its a great tool for our marketing department, we schedule and send our valuable customers weekly updates. Pros Learning part is the best I think, its very important if you do digital marketing!Also with this low prices its really value for money.. Cons DASHBOARD could be better, but rest seems perfect. Maybe AI tools would ve added to make thinks shorter. Switched from [Intuit Mailchimp Email Marketing](https://www.capterra.com/p/10059087/Intuit-Mailchimp-Email-Marketing/) it was very expensive and mail went to spam Review Source EV Eduardo V. Market Research Manager Used the software for: Less than 1 year ### "Extremely frustrating compliance process and sending limits for legitimate business use" June 24, 2026 1.0 Pros their pricing is based on the monthly amount of emails sent, rather than the size of the subscribers list. Cons \*\*Title: Extremely frustrating compliance process and sending limits for legitimate business use\*\* We started using Mailjet for legitimate customer satisfaction surveys sent to active clients of our company. We are not using purchased lists, scraped contacts, or unsolicited third-party marketing campaigns. Despite providing multiple explanations about our business model, customer relationship, data collection process, legal basis, and campaign metrics, Mailjet kept applying restrictive sending limits and repeatedly asked for increasingly specific documentation, including individual proof of consent for specific contacts. Our campaigns had 0% spam complaints and a very low unsubscribe rate, which clearly shows that recipients were not treating our emails as abusive or unsolicited. The main issue was bounce rate, which can naturally happen when working with a large customer database where some customers manually provide emails, occasionally with typos or outdated addresses. Instead of helping us solve the deliverability issue in a practical way, the process became exhausting and bureaucratic. Their support responses felt like a never-ending compliance loop, with repeated requests that are not always realistic for large companies with hundreds of thousands of active customers. If you are a company planning to use Mailjet for high-volume customer communications, especially if your contacts come from an existing contractual customer relationship rather than a simple newsletter checkbox, be very careful. You may face account restrictions, sending limits, long review processes, and repeated requests for documentation before being able to use the platform normally. In our experience, Mailjet was not a good fit for enterprise-level customer communication where contacts are collected through real business processes, contracts, customer service interactions, and onboarding workflows. I would strongly recommend evaluating other providers before committing operationally to Mailjet. Switched from [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/) I needed to improve my emails deliverability. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reasons for choosing Mailjet Basically, they have better pricing plans. Review Source Développeur marketing Used the software for: 1-3 years ### "2 ans d’utilisation : un outil simple, efficace et intuitif" June 10, 2026 5.0 J’utilise Mailjet depuis déjà deux ans, principalement pour l’envoi d’emails d’invitation à des salons, des événements professionnels et des newsletters. Je l’ai toujours trouvé facile à prendre en main, intuitif et surtout rapide à utiliser. Évoluant dans le domaine du marketing, je maîtrise déjà les principes de base de l’emailing, ce qui a sans doute facilité mon utilisation de l’outil. Néanmoins, je trouve que Mailjet reste accessible et efficace, même pour des besoins réguliers de communication. Pros Simple, gratuit et intuitif, parfait pour ceux qui commencent et ont besoin de se former, de découvrir les outils et les différentes analyses (des aides et explications sont intégrées). Il convient également aux sociétés en pleine croissance sur le plan marketing et qui ont besoin d’envoyer des emails globalisés chaque mois. Grâce aux campagnes, vous pouvez facilement et surtout rapidement reprendre un design et modifier simplement certaines informations, ce qui est idéal lorsqu’il faut communiquer sur différents salons tout en gardant la même ADN de marque. En revanche, pour les sociétés ayant des besoins plus importants en termes de volume d’envoi et d’analyse des performances, je recommanderais plutôt la version payante. Cons Sachant que j’ai un compte gratuit, les seuls changements ou inconvénients que j’ai constatés concernent des fonctionnalités présentes dans les offres payantes. Concrètement, je n’ai actuellement pas remarqué d’inconvénient majeur, surtout pour un logiciel gratuit et aussi qualitatif. J’espère que cela durera. Review Source Referent marketing Used the software for: 1-3 years ### "Bien mais adapter aux grosses structures " April 28, 2026 4.0 Je l utilisé pour envoyer nos sélections de produits a nos clients global et pour des opérations de marketing Pros Mémorisation des projets d envoi analyse des adresses et non envoi des rejets lors des désabonnement Cons Très lent a utiliser. coût du logiciel un peu excessif pour l année pour les petites structures et mise en page non exhaustive Switched from [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Review Source Owner Used the software for: 3-5 years ### "Always works!" April 27, 2026 4.0 I use Mailjet for system alerts when it's a pain to get O365 to work. Every time I have needed it, its there, ready and waiting to deliver Pros Mailjet is simple and just works! I don't use half its features but more than covers my needs. I like its interface and ease of use Cons Can't say I have anything to add here, have had no issues with it over the 5 years I've used it. no least like d feature found Review Source EB Eddie B. Dirigeant Used the software for: 3-5 years ### "Utilisation facile" April 20, 2026 5.0 Tres bonne experience. La version d'essai permet l'envoie d'avoir 1000 contacts et l'envoi de 6000 mails par mois Pros Facilité d'utilisation. cout abordable. Possibilité de créer des modele pour des envois futurs. Programmation des envois. Cons Template ou thème pas assez nombreux. Il faut généralement partir d'une page blanche pour créer un nouveau mail. Review Source Bertrand L. CEO Used the software for: 3-5 years ### "Mailjet is a Nightmare for Small Startups – Avoid at All Costs" March 27, 2026 1.0 We are a tiny startup with only 10 employees, and we used Mailjet for 2.5 years. Let me tell you, it was a complete disaster. Twice, our account was blocked for over a week with ZERO warning. Why? “Technical reasons.” No human review, no consideration of our business. We only send newsletters and catalogs to clients or contacts who explicitly opted in, yet Mailjet still decided we weren’t compliant. If you’re thinking about using Mailjet to grow your business, think again. You cannot plan anything medium- or long-term, because your account can be frozen overnight for no reason. This is not a partner; it’s a ticking time bomb. Our data is top-notch: over 98% deliverability, engagement and click rates far above the industry average, almost no unsubscribes, and nearly zero spam reports. Mailjet doesn’t care. And if you think support will help? Think again. They take over a week to respond, leaving you completely stranded. My advice to any small business or startup: run in the opposite direction. Mailjet is unreliable, risky, and completely unsuited for anyone who actually wants to grow their business safely. Pros What I liked most about Mailjet is that the platform is relatively easy to use, even for a small team without advanced technical skills. The interface is fairly simple and allows you to create and send campaigns without too much difficulty. Pricing is also reasonable compared to some competitors, which can make it attractive for small businesses at first. However, beyond that, there is nothing particularly outstanding. The features are quite standard and do not really differentiate Mailjet from other email marketing tools on the market. Overall, it does the basics, but without bringing any real added value compared to similar solutions. Cons What I liked least about Mailjet is the lack of reliability and the way accounts can be blocked without any prior warning. This creates a very risky situation for a business, especially when email communication is a key part of your activity. Decisions seem to be based purely on technical criteria, without any real understanding of the business context or human review. This makes it impossible to build a stable medium- or long-term strategy. Even with clean contact lists, strong engagement, and proper consent from recipients, there is no guarantee that your account will remain active. On top of that, customer support is extremely slow, which only makes the situation more frustrating when issues occur. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reasons for choosing Mailjet I chose Mailjet primarily because of its competitive pricing and the ease of implementation, as it seemed like a quick and simple solution to set up without requiring significant technical resources or time investment. Review Source Response from Sinch March 31, 2026 Hello Bertrand, Thank you for taking the time to share your feedback on Mailjet and for providing these details. We’re truly sorry to hear that your account was blocked and for the inconvenience this has caused. Please note that we take our Acceptable Use Policy very seriously, as it helps us maintain strong deliverability for all users. For this reason, we require all customers to comply with the policy and the thresholds outlined within it. Our support team has shared additional information in your open support ticket, and we hope it helps clarify the situation. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We remain at your disposal. Senior Substation Engineer Used the software for: 1-3 years ### "The Best Email Marketing Tool" December 2, 2025 5.0 Mailjet has been a reliable and effective email marketing tool throughout my experience. It makes campaign management simple, integrates well with other platforms, and provides valuable insights to track performance. While it takes a little time to get familiar with at first, once you do, it greatly streamlines email marketing and helps build stronger connections with subscribers. Pros I’ve used Mailjet for over three years and appreciate how it constantly improves to meet modern marketing needs. It integrates smoothly with membership sites and tools, making it easier to attract quality subscribers. Email sending is reliable, avoiding spam issues, and the marketing features are beginner-friendly with strong customer support. Its data management and analytics also provide clear insights to optimize campaigns. Cons When I first started with Mailjet, I found the navigation a bit challenging during the initial week. However, this was many years ago, and the platform has since improved. Review Source CEO Used the software for: 3-5 years 3.5 November 5, 2026 AI summary based on a full review Using Mailjet allows for streamlined communication with customers, which is beneficial for managing feedback and notifications. On the downside, the user experience can be hindered by a clunky interface and hidden settings that complicate usage. Log in to unlock the full review, detailed ratings, and pros & cons Director Used the software for: 1-3 years ### "Good service" September 11, 2025 5.0 I like the service it is better value than my previous one and I am seeing some good usage out of it Pros Easy to use layout, good support, good content around helping to be successful, I like the UI as well Cons Email deliverability could be addressed more in teh flow of creating campaigns to help get them in to inbox Switched from Recommended by a developer that did work on our site Review Source Response from Sinch September 11, 2025 Hi, Gareth, thank you so much for your review! We're glad you're enjoying the service and that you find it easy to use. If you need any assistance with your deliverability, don't hesitate to reach out to the support team, they'd be happy to assist further with this topic. MLE Used the software for: I used a free trial ### "Great Service for the good value of money." October 13, 2025 4.0 I spend a few days trying Mailgun and and other email services but they didn't work, the onboarding was difficult and they mostly lack documentation. Pros They service is easy to setup easy to onboard and the API is well documented. And it offer a good pricing scheme. Cons I think the pricing could be better. I think the pricing could be better. I think the pricing could be better. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Mailgun was hard to use and not well documented Review Source CTO Used the software for: 3-5 years ### "Trust broken: Leaving Mailjet after years" March 13, 2025 3.0 We were using Mailjet since 2017 for our SaaS company. The API is okay, they have a good deliverability and it's important for an emailing company. However in 2025 they suspended our account without notice for two weeks. The customer service was awful, it took a full week of frustrating back-and-forth communication to finally get the reason for the suspension. The reason was "a slightly high unsubscribe rate" for a newsletter sent ten month prior... As a SaaS, our primary use of Mailjet was for transactional and onboarding emails, with marketing campaigns being infrequent (maybe once every two years). They asked me what was onboarding emails... To compound the issue, immediately after initially restoring our account, it was suspended again for an additional two days. While our account was ultimately restored, the significant breach of trust caused by the arbitrary suspension led us to migrate to another French email service provider. Pros The main reason why we chose Mailjet is because they were a French company with fair prices. They also have a good deliverability. Cons The UI was buggy and sometimes hard to use. We got issues with their stats, sometimes they were wrong (missing status or contacts). Alternatives considered [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Reasons for choosing Mailjet Mailjet was French and cheaper than other products Review Source Student Experience Used the software for: 1-3 years ### "Mailjet - a great value" November 26, 2025 4.0 It's affordable and functional - works great for multiple accounts and variable volume. Overall it's a great value Pros Templates and metrics - the interface is user friendly and there are a lot of functional templates - building custom stuff is only ok but the prepackaged templates are generally enough. Cons customizing html, and the organization of old campaigns which is done via labels but it feels like it should have some kind of folder system. Review Source director of marketing Used the software for: 1-3 years ### "great system" September 11, 2025 5.0 very useless would recommend to other firms to help further grow their businesses. I think the crash course would be an essential guide to running the system properly as for a newcomer it can be very confusing Pros easy to use and helpful course to share insight on how to run the system better to gain more connection to customers therefore more sales Cons can be confusing to submit new data as in sometimes when im transferring data from fixr it'll give an error code and only upload a few contacts Review Source Response from Sinch September 12, 2025 Hello Ryan, thank you so much for taking the time to share your feedback! We're really glad to hear that you found the service easy to use. Regarding the issues you've encountered with uploading contacts, we recommend reviewing this guide to ensure that your data is formatted correctly: https://documentation.mailjet.com/hc/en-us/articles/360042705214-How-to-build-a-CSV-file. If you have any further questions, don't hesitate to contact our support team, they would be glad to assist you further! Owner Used the software for: Less than 1 year ### "Disaster of a firm" June 3, 2025 2.0 20/100. Not good. mostly good but not great. would have kept using if customer support helped. But they lost me too much money from not being helpful Pros easy to use. Good reply rate. Easy to manage various aspects of the site and not overly complicated. Easy to get used to Cons customer support is lacking and needs work. suspend account for no reason. Customer support no reply and have to switch services Review Source Response from Sinch June 4, 2025 Hello Mark, we're sorry to hear about your experience with Mailjet. We would love to help you further - please don't hesitate to email us at help@mailjet.com, referring to this review, and our team will take care of your case right away. We apologize for any inconvenience caused. Human Resources Generalist Used the software for: Less than 1 year ### "Easy to use platform that works great!" September 11, 2025 5.0 Great! I send monthly marketing emails for our engineering company, and Mialjet provides me with everything I need to make them great. Pros how easy it is to use! does everything I need it to and so user friendly. I did not use marketing before mailjet, and this was very easy to learn and create great emails. Cons Some of the design options. Sometimes I want a little more, especially with images, but the overall platform is still great. Review Source Response from Sinch September 11, 2025 Hello Bianca, thank you so much for your wonderful review! We're so glad to hear you enjoy using Mailjet. If you ever need any assistance with the tool, don't hesitate to contact our support team. Have a great day and happy sending! Email Marketing Speciliast Used the software for: I used a free trial ### "Email Marketing Specialist" September 11, 2025 5.0 Pros That this tool is an all-in-one solution. From email creation, testing, sending and statistics. Great job. Cons Can't think of any cons at the moment. I wasn't sure if you can do full HTML emails in Mailjet until you answered that question the webinar. Review Source Response from Sinch September 12, 2025 Hello Arthur, thank you for the wonderful review! Have a great day and happy sending! Sander H. CTO Used the software for: 3-5 years ### "I never experienced a worse quality of support then these guys deliver" October 24, 2024 1.0 They suspended our account without notice because they suspect spam is being sent. Already waiting 7 days to be helped. We are a SaaS application and our entire system uses mailjet as a backend. Very risky. Pros Api has good documentation When you dont need support and everything works its ok Cons Very bad support desk Make sure you do not fully rely on their service They do not notice and their internal mails are not always working - for example password reset or auth codes are delayed or not received at all Review Source Joel L. Software Engineer Used the software for: 3-5 years ### "That's just perfect for email management " October 17, 2022 5.0 Pros The API access and the visual email composition Cons The cost of product compared with another Switched from [Amazon Simple Notification Service (SNS)](https://www.capterra.com/p/234274/Amazon-Simple-Notification-Service-SNS/) The visual email composition and reporting Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Review Source PK Patrik K. Freelancer Used the software for: 1-3 years ### "Sending emails and bypassing the Spamfolder" September 20, 2022 5.0 Reliable reachability with good statistics on opened emails. Pros Easy to start. In just a few minutes you can be up and running with your first campaign. Generous sending and contact limits for the startup. Good Wordpress support. Cons Nothing so far. Working as supposed with nothing to complain about. If there was a wishlist, I'd like to see some kind of SEO and content AI based assistant. Reasons for choosing Mailjet More affordable solution. Review Source CEO Used the software for: 3-5 years ### "Support levels unacceptable " June 17, 2022 1.0 Support is non-existent when it is required. Getting locked out an account leaves nowhere for contact or account resolution. If your business is depending on such a service, my recommendation it to go elsewhere . Pros When Mailjet it working, it works to an acceptable level. Cons The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet. Review Source Simone R. Fullstack Web Developer Used the software for: 3-5 years ### "Mailjet: our choice for transactional emails" September 15, 2022 5.0 Mailjet helps us delivering hundreds of transtactional and confirmation emails connected to our web projects. It never fails. One of the most reliable providers I have ever met in my career. Pros Mailjet offer various plans based on the size of your projects (there is even a fully functional free one for very small projects). It is very easy to set up, it gives you a lot of different choices to setup domain authentication (preventing your emails to become spam). No frills, everything in its right place and always working. The interface is very clear in order to communicate to developers which data they should use to integrate their software with mailjet email service, and what to do to avoid black listing, spam, etcetera Cons Sometimes their service for automatic detection of domain owners is blocked by firewalls. Thus you need to be able to edit your domain's DNS setting to authenticate the sender. Review Source HM Hamza M. Senior Manager Used the software for: 3-5 years ### "Alternative of Mailgun " October 7, 2022 4.0 Pros Basically both the company name comes under same firm but having lots of different, if you use mailgun in free trial the deliverability comes to 100% but if you purchase then ratio will be different, however, the same does not happens mailjet, seriously i am using this service with multiple accounts and getting same ratio with it, the good thing is that you can save the template in the panel and modified to get better deliverability . Secondly they providing their own unsubscribe link which help us that there system identified the email address of unsubscribe and removed automatically Cons One of the cons is to adding payment method every month,as in India RBI has change the policy for online payment Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.