--- title: "Follow Up Boss Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Follow Up Boss the right Real Estate CRM solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/130020/Follow-Up-Boss/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Follow Up Boss 4.5 (58) [View alternatives](https://www.capterra.com/p/130020/Follow-Up-Boss/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Follow Up Boss Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews SF Sarah F Real estate agentReal Estate, Self-employedUsed the software for: More than 2 years. “I went from a team where my admin did a lot of back end programming of emails, lead distribution etc. When I went solo, I knew I wanted to keep using FUB for its familiarity and ease of use.“ April 8, 2025 Madeline B Real Estate AgentReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “Very frustrating to have to follow up multiple times.“ September 4, 2025 SF Sarah F Real estate agentReal Estate, Self-employedUsed the software for: More than 2 years. “I’m a big visual person and I find the colours, text and layout very appealing and aids in the use of the system.“ April 8, 2025 Judy F Broker of RecordReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Less helpful when it comes to troubleshooting questions or problems.“ November 23, 2022 Madeline B Real Estate AgentReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “I like that there are a lot of customization capabilities and the customer support is great.“ September 4, 2025 SO Sandra O ConsultantReal Estate, Self-employedUsed the software for: 6-12 months. “Horrible, bad service, bad product, 1990 CRM“ December 29, 2022 Jodi L Real Estate Broker AssociateReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I love that it's simple to use, and has a great mobile app.“ February 6, 2026 HJ Haley J Real Estate Agent Real Estate, 201 - 500 employeesUsed the software for: Less than 6 months. “I will sometimes get communication from a client and it won’t alert me.“ July 7, 2021 ## Showing most helpful reviews Showing 1-25 of 58 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Broker Associate Used the software for: 3-5 years ### "Great CRM for Real Estate" July 6, 2026 5.0 I've been using it since I started in Real Estate and it has been a life safer for keeping me organized and staying on top of my leads and past clients. Pros It is very easy to learn and easy to use. You can view all your contacts in one place and has a great sorting tool. Cons It's a little pricey, especially if you want to add more users. I currently use it solo, but if I expand I would need to add team members. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Solid CRM for Real Estate Teams" March 24, 2026 5.0 We are very satisfied with Follow Up Boss and with the support we receive from our Follow Up Boss Rep. Pros FUB is user-friendly for agents and for the administrative team. New features and upgrades are released often, and we appreciate that it continues to improve functionalities. Cons The inbox could use some more upgrades, and I know that their product team is actively working on that. Review Source R Reviewer Real Estate Broker Associate Used the software for: Less than 1 year ### "Follow Up Bos excels at user friendliness" February 10, 2026 5.0 It's been great for the most part. There are some glitches with the system, like not getting notifications when they are enabled. Pros I love that it's simple to use, and has a great mobile app. It allows for me as a team leader to pay attention to the most important parts of a lead. Cons I wish it had more automations and allowed to send batch text messages. I also wish it could include auto create newsletters/relevant emails. Review Source Lisa S. Owner Used the software for: 3-5 years ### "It's an addiction! " December 23, 2025 5.0 Love it. Can't live without it. We are true believers. If it could jump out of the computer and make people make the calls is pretty much the only thing it doesn't do :) Pros It does the job it intends to - reminds you in a very easy and persistent want to do your follow ups! The dialer works great and provides recordings for future review. Cons The price. It's very expensive. However it's addictive - once you're in, it's worth it! The Ai component is helpful but needs work. It often isn't accurate. Review Source R Reviewer TC Used the software for: 1-3 years ### "FUB review" April 1, 2025 4.0 If you’re focused on lead conversion, follow-up automation, and team collaboration, Follow Up Boss is one of the best CRMs for real estate. However, if you need full transaction management or a lower-cost solution, you might consider alternatives. Pros Automatically assigns and tracks leads from various sources like Zillow, Realtor.com, and Facebook. Cons Pricing can be high, especially for solo agents or small teams. Review Source Robert K. Broker/President Used the software for: 3-5 years ### "great product but subpar support" June 27, 2018 2.0 Pros The ability to integrate with my own web forms and launch action plans. Accountability with regard to agents on my team (however accountability only works when calls are logged) Cons The lack of support mostly with the app. The basic features of the app like logging calls and looking up people works SOME of the time. I have brought issues to their attention sveeral times and they refuse to fix them. This is not a .99 app. I need to pay per year for our team. Will be looking elsewhere for something with better support. Review Source R Reviewer Partner Used the software for: 3-5 years ### "Bets Real Estate CRM out there. and Damn good for other industries too" February 2, 2023 5.0 Exceptional. Other service-based companies should watch learn and emulate the workings of the systems and the people at Follow Up Boss. Pros Our experience with FUB and its partners has been seamless, Their development and support teams are top-tier and extremely well-educated not only in the implementation and use of their own system but that of their tech partners. Cons Tough to answer. They haven't called to offer me a free year yet, so I guess there is that. Review Source R Reviewer Real Estate/ Investor Used the software for: 3-5 years ### "The Best CRM " October 12, 2022 5.0 Follow Up Boss makes keeping track of my new leads and database very simple. They even help you upload new lists into your database for you. Pros I have been using Follow Up Boss for over 3 years and I have not found a better or easier to use CRM. I did try another company but it did not make sense to switch as Follow Up Boss has so many features I still have not used. Cons I have really have no issues with FUB. The system is easy to use once you play around with it. There are plenty of tutorials so you get get going. Review Source R Reviewer Director of Operations Used the software for: Less than 1 year ### "6 CRM's later, FUB is the one!" May 24, 2023 5.0 Follow Up Boss has been great. \[sensitive content hidden\] has been our account representative and is proactive in meeting with us to tell us what we can be doing better and utilizing at a higher level. We do pay to integrate SISU with our FUB making the duo unstoppable for our team. Pros FUB is simple which makes this the perfect CRM for a team. Most companies now are trying to be the one stop shop for everything real estate. When you focus on everything instead of one thing, you lose the functionality and being a master at one thing. The recorded call feature is also something we were searching for. FUB has definitely mastered the CRM game. After moving through 6 CRM's, we have found our home! Cons We were unsure of how we would like this CRM due to moving from a robust CRM that did contract management and lead management at a high level. There are no cons so to speak, just an adjustment. Review Source R Reviewer Realtor Used the software for: 1-3 years ### "Follow up like a BOSS!" August 16, 2024 5.0 Overall, I find follow up boss is an integral part of my business. I don’t know if there is anything else out there that has matched up to following up and keeping track of clients. It is one of the best CRM‘s I’ve ever used. Pros I love how follow up boss has SmartLess task reminders and gives you a full report of what your day looks like. This really keeps me on top of things as I’m beginning to build my real estate business. It also helps with following up and following through with clients. Cons My least favorite part is the way the lists are generated. Review Source Arielle D. Office Manager Used the software for: Less than 1 year ### "Great Modern CRM" September 25, 2020 4.0 The lead capture with follow up boss is an excellent tool that did grab our team a few leads. However, i find that the client management & email campaigns can be a little basic Pros Follow up boss is great for tracking down new leads. It will capture the client's information, rate them on a scale of how quickly they will be ready to purchase/sell (all based on their email address and internet use). Cons Not as many features as other client management software, but excellent in the features it does provide. Review Source Verified Reviewer Real Estate Agent Used the software for: Less than 1 year ### "A few bugs that need fixing" September 5, 2025 4.0 Overall good experience but not great. The platform has a few bugs that need to be worked out. For the most part everything functions correctly but its frustrating to just not know if something is going to work how it is supposed to. Pros I like that there are a lot of customization capabilities and the customer support is great. Nice to be able to collaborate internally in each profile. Pretty user friendly and easy to get started- not a huge learning curve as a user. Cons The tagging system wasn't reliable within the platform. Sometimes tagging an internal contact would work and they would get a notification and sometimes it simply wouldn't work at all. Very frustrating to have to follow up multiple times. Also- texts from clients show up in an odd way. Review Source PH Peggy H. Realtor Used the software for: Less than 1 year ### "Follow up review" January 8, 2025 5.0 Send and tracking emails along with scheduling tasks. Pros TI like the ability to have different ways to send different types of formats to my clients and leads. Cons Just getting started so not sure what I don't like. Review Source R Reviewer Head of IT Used the software for: 1-3 years ### "Reliable" July 7, 2023 5.0 Pros It's Follow Up emphasis functions the most beneficial:Its ability to have smartlists- custom dynamic filters on leads; its contact functions-call, text, email, including templates and group inboxes; its pipeline of deals; and its ability to make mini programs that can notify employees, update lead data , or send automatic emails.We have now built our business systems around these functions, making FUB a critical part of our business function. Cons The Reporting functions it has works well, and is easy to understand and navigate. However it's only good for overseeing our employee's actions, and thereby view lead data. We have had to make our own external reporting system to understand a deeper level of reporting on Lead progression and overall learn from our data. Review Source R Reviewer REaltor Used the software for: 3-5 years ### "FollowupBoss is great" November 2, 2023 5.0 It's been great Pros Makes it super easy to manage all my leads and links up with what I need it to Cons If only it could send messages with the blue bubble so I don't look like an android user Review Source R Reviewer Realtor® Used the software for: 3-5 years ### "Follow Up Boss " October 6, 2025 5.0 Overall I will continue to use Follow Up Boss and enjoy their service. If they correct the app, I think that I will never look for another system. Pros Follow Up Boss is user-friendly and can streamline your contact and calendar management. The calendar function is great and it links with your other existing calendars to show events so you aren't inputting multiple times across other platforms. Cons What I like least is the app. I believe they are still working out some issues; however, it is frustrating when trying to add an appointment on the calendar, and instead of setting it to the date you tap, it adds the appointment to the current date. You have to manually change the date - this should be an easy fix. I also dislike that my phone number is not linked to the account and I have to add a secondary phone number. I'd like to text & call directly from the app with it using my current phone number. Review Source R Reviewer Business Development Team Lead Used the software for: Less than 1 year ### "GREAT CRM for Real Estate!" September 5, 2022 4.0 Pros The capacity to have a number and not have to give out your personal number. Having the ability to track all communication between you and the consumer. Cons There are some "workarounds" expected for a portion of the more top to bottom highlights. It certainly takes some customizing to get it running perfectly for our real estate group. But overall its wonderful. Review Source AL Amber L. Salesperson Used the software for: Less than 1 year ### "A must for anyone wanting user friendly crm" July 28, 2022 5.0 Pros I love how it makes contacting my client list almost effortless. Additionally, the fact that it has the ability to record calls and provide transcripts is helpful in updating notes Cons The features are easy to navigate. I've not come across any issues and this is my first (likely last) crm product Review Source R Reviewer Realtor Used the software for: 3-5 years ### "Use of Follow UP Boss" April 22, 2020 4.0 Mostley good Pros Setting tasks and notes were very beneficial Cons Not a way to capture leads within the software I had Review Source R Reviewer Broker Used the software for: Less than 1 year ### "Follow Up Boss is my top choice " October 16, 2019 5.0 It was a good experience and I may return more sooner than later. The company I parted with utilized this software and I would recommend it to any size company. Pros The software was easy to use with more than enough bells and whistles. If you like convenience and don't mind paying the extra dollars for it then this would be ideal. Its great with keeping track of customers and clients. It auto populates the your contacts tracking their facebook page, their last address, phone number, and etc. I also like how the software can be intergrated to mojo. Cons The cost was my dilemma so newbies and those who aren't quite branded in the field yet might find the expense a bit much. Review Source R Reviewer Owner Used the software for: I used a free trial ### "I am not sure about this company. Been trying to reach their sales department since 8am this morning" July 25, 2018 1.0 Pros Nothing unable to even reach their sales department. Been trying to reach this dept all day. If I ran any of my companies this way I would be out of business. Cons I am not sure about this company. Been trying to reach their sales department since 8am this morning. Calls go to voicemail. If sales dept doesnt even answer their phones how can you expect other departments to when there are issues. Red flags going up all over the place. Review Source R Reviewer Real estate agent Used the software for: 3-5 years ### "Everything in One Place" April 9, 2025 4.0 I went from a team where my admin did a lot of back end programming of emails, lead distribution etc. When I went solo, I knew I wanted to keep using FUB for its familiarity and ease of use. I’m a big visual person and I find the colours, text and layout very appealing and aids in the use of the system. Pros It’s very user friendly. I like how I can display my entire CRM at once, add tags to classify my contacts and send out batch emails with ease. Cons There are so many features that I haven’t had the opportunity to explore them all. The best CRM tool is the one you use properly — I just need to commit more time to exploring features and implementing them to support my business growth. I prefer the web browser over the app. The app is good for quick notes on the go but for batch emailing and reports, the desktop version is needed. Review Source Emily D. Marketing and management stragegist Used the software for: Less than 1 year ### "Good for CRM still a little buggy/bulky" February 9, 2022 5.0 Pros We can easily customize things to fit us/how we work, but we would rather integrate something into our wheelhouse that will improve our existing successful process rather than to throw a wrench in the system and start from scratch Cons They are slowly but surely getting this ap/software updated with the things that marketers and normal businesses versus 100 + people sales teams use in their marketing tool belt. I like the ability to customize it but its still a bit buggy and bulky and still very much geared towards large teams v. the small business managing their contact database. Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "Great CRM for Real Estate Business" June 9, 2023 5.0 Pros The way it display's customer's information and their easy integration with everything. Cons The app is not that useful when out and about due to their limited features supported. Review Source R Reviewer VP Marketing / Realtor Used the software for: Less than 1 year ### "Great Real Estate CRM" October 3, 2018 5.0 Overall it does a great job of managing my communication with leads and allowing me to schedule tasks that then sync effectively to my google calendar. Pros I really like the dashboard and the deals feature. It makes it easy for me to track my pipeline and sales success. I also like how you can text and email from within the contacts profile and how everything syncs with google. Cons I wish there was a better way to connect contacts together that are part of the same transaction within their profile. Right now you can connect them in a deal, but you cannon connect their profiles unless you create a custom field and then it is just a text entry. 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