# Veeva CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Veeva CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/129924/Veeva-CRM --- # Veeva CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Veeva CRM ## What is Veeva CRM? Online CRM with order management, Chatter collaboration, Concur integration, and mobile support for the life sciences industry. ## What is Veeva CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Veeva CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.industries.veeva.com/&name=Veeva CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Veeva CRM 4.5 (18) VS. [4.5 (4,455)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.4 (4,356) Value For Money 4.0 (9) Value For Money 4.3 (3,491) Customer Service 4.2 (9) Customer Service 4.4 (3,499) ## Veeva CRM alternatives [4.4 (18,770)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,968)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (727)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,414)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129924/Veeva-CRM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Interaction Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Document Storage Store and organize documents in a centralized system Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Veeva CRM 9 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Manage, organize, and store contact information Store and organize documents in a centralized system Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process View and track pertinent metrics to find patterns and gain insights from data Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (11) 4.7 Based on 11 reviews ## Pricing Value for money 4.0 (9) ### Starting price Contact vendor for pricing Free trial available Value for money 4.0 (9) 4.0 Based on 9 reviews ## Integrations [ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (9) 4.2 Based on 9 reviews ## User reviews Overall rating 4.5 Based on 18 reviews Filter by rating 5(13) 4(3) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Director Philanthropy ### "Flexible CRM with Veeva for clinical trials" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 20, 2023 Pros \-Integration with various data sources to demonstrate single source of truth -Strong reporting and analytical capabilities for informed decision making Cons Cost is high as compared to competition The tool can be further customized Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Angelica B. University intern Pharmaceuticals ### "Veeva CRM Review: Empowering Pharmaceutical Companies for Success" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2023 I had the chance to use Veeva CRM while interning at the university's pharmaceutical product development and research division. The program has proven to be a priceless tool for growing revenue and maintaining client interactions. Our team's productivity was greatly increased by its industry-specific functionality, such as tracking interactions with healthcare specialists and adhering to regulatory regulations. We were able to discover areas for improvement and acquire insightful information about our sales success thanks to the rich reporting tools. The software's interface with Veeva Vault allowed for simple departmental data sharing and collaboration. Overall, Veeva CRM was extremely important in helping us to empower our team and streamline our sales operations. Pros Veeva CRM provides pharmaceutical companies with a number of benefits. First of all, its pharmaceutical industry-specific features and adaptable workflows especially address the needs of the business, enabling effective management of sales, customer relations, and compliance. The software's powerful analytics and reporting features offer insightful data on sales success, allowing for more targeted decision-making and data-driven decision-making. Veeva CRM's seamless interaction with other Veeva solutions, such Veeva Vault, guarantees efficient data transfer throughout the company. Additionally, the mobile compatibility of the software enables sales people to access crucial data and update records while on the go, boosting productivity and responsiveness. Cons Veeva CRM has many advantages, but there are also certain drawbacks to be aware of. First off, the initial setup and configuration of the software can be difficult and time-consuming, necessitating professional help. The advanced capabilities of the system entail a steep learning curve, according to some users. Although they are a possibility, customization choices may necessitate more development work, which may limit flexibility for some firms. Last but not least, Veeva CRM's implementation and upkeep costs could be prohibitive for smaller pharmaceutical firms with tight resources. However, the expense is frequently justifiable given the software's full capabilities and specialized features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Prince J. Senior Business Analyst Biotechnology ### "Veeva CRM is very strong, very useful, and very confusing" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 5, 2022 Pros Really amazing that you can integrate so many Data Warehouses to Veeva and that Veeva is good in the workspace to have known many especially in the Biotech/Pharma space. Cons There are certain issues loading data and sometimes Veeva will just say that there is a limitation with it. And that's it. No real help beyond that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Bogdan G. System Analyst Pharmaceuticals ### "CRM for business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 10, 2020 Great software for specific business with lot of features. Pros I like software that follow business and Veeva CRM this is. Every 4 mounts Veeva delivered new features. Cons Windows environment is not supported as they say it is. It is developing but in last years since we use is development was slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Jay V. Executive Sales Representative Pharmaceuticals ### "Jay Veeva" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 14, 2020 Overall great system a big upgrade from synergistic CATS system Pros From the field sales perspective, the calendar feature where you can drag in providers and build and plan your weeks is my favorite feature Cons The Data and managed care info seem to be off not sure if this is due to the version the company purchased Reasons for choosing Veeva CRM Veeva is the industry standard right now Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Medical Representative Hospital & Health Care ### "Veeva CRM Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2020 this program is full of the needed data to any sales man who trying to be better in his job Pros veeva keeps my updated by my manually added reports and assisting me with analysis of my daily work Cons sometimes there is a deviation between online and offline version so i have to make a synchronization at least everyday Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Account Director Pharmaceuticals ### "Good for file reviews with multiple teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 20, 2019 We use Veeva to submit files with tagged references for multiple levels of reviews. I can't say I prefer this over similar programs (eg. Zinc) but it's also not worse. File tagging is tedious and time consuming. Pros Easy to upload and track the status of reviews, remembers files, so can reference them later Cons File tagging is a tedious, very time-consuming process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YT Yacine T. ### "" 3.0 Overall Rating 3.0 3.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 4, 2019 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Andrew C. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 October 8, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Global Project Manager - Oncology Marketing Pharmaceuticals ### "I use it mainly for workflow and distribution of approved documents" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 5, 2018 Pros workflow is clear and it is easy to populate who you want to send the documents to. I like to have the documents section with everything that is on your workflow, as I sometimes don't read the email notifications Cons you can't modify all anchors even though sometimes it's incorrect. some of the references and comments don't translate well into other versions of the same document Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129924/Veeva-CRM/reviews/) Popular comparisons [HubSpot CRM vs Veeva CRM](https://www.capterra.com/compare/129924-152373/Veeva-CRM-vs-HubSpot-CRM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)