# Synchroteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Synchroteam the right Quoting solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129634/Synchroteam/reviews --- Synchroteam 4.4 (95) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Synchroteam Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews MB Maria B Managing DirectorFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business.“ May 14, 2024 VG Victor G Project Manager Security and Investigations, 51 - 200 employeesUsed the software for: 6-12 months. “The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports.“ May 23, 2023 AK Ankit K Software DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I also appreciate the client entrance, which, in effect, requires an interface and no login.“ July 27, 2025 Mv Mark v DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “there is no dutch helpdesk.“ May 15, 2024 AK Ankit K Software DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “In spite of the fact that it's not faultless, it's verifiably a dependable tool for field benefit group supervisors.“ July 27, 2025 SR Sydney R PresidentFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.“ May 23, 2023 AK Ankit K Software DeveloperInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It spared me an extraordinary amount of work after it was set up, yet some things requirred some time to figure out at to begin with.“ July 27, 2025 Mv Mark v DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “Not all our employees are good in the English language.“ May 15, 2024 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ina M. freelancer Information Technology and Services Used the software for: Less than 6 months ### "great program for keeping track of work schedule and time!" December 27, 2022 5.0 It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything! Pros I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more! Cons sometimes it seems to be a bit difficult to understand some of the features... Review Source Response from Synchroteam January 10, 2023 Ina, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is so pleased to hear that we have helped you with scheduling, time tracking and more! We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. DJC David James C. Head of Service Information Technology and Services Used the software for: 2+ years ### "I have brought it into my last 3 companies" May 24, 2023 5.0 I have used Synchroteam in 3 different companies and absolutely love how easily it can be configured, it solves a problem straight out of the box and can be instantly operational. Pros Synchroteam is so easy to use and can be adopted within minutes. You can create everything from the most simple sign off reports to complex reports that need warrant dependable answers. The system is intuitive and can be used by the field engineers with the minimum of training. Cons The only issue I have is the management of stock and warehousing could be improved. The system need to allow for tiered locations and the consumption of parts on a specific job report. The online customer portal needs to be updated so a customer can only choose from their own activity without seeing all other clients. Reason for choosing Synchroteam Superior reporting and ability to create jobs that matched our specific requirements. Switched from [Tesseract](https://www.capterra.com/p/209546/Tesseract/) Flexibility and Cost Review Source Response from Synchroteam May 29, 2023 David, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that you find our platform easy to use. We appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. DC Daniel C. Managing Director Automotive Used the software for: 1-2 years ### "Great if you are in the USA or France." September 2, 2022 3.0 When workng, its ok. Have a problem, the support team don't want to know you. The language barrier between us and France is awful and I end up ringing the USA because you may as well talk to a brick wall. The idea of help is sending you to a FAQ, which I have already done and the responce time is about a week. Pros Easyish to use. When you get used to it. Some good features we don't use. Cons Intergration with Xero is a major problem. Mobile app is awful for timekeeping and job management. Reason for choosing Synchroteam It fit best on trial for us working with vehicles and multiple sites Review Source Response from Synchroteam September 21, 2022 Thank you, Daniel for your feedback on Synchroteam's Field Service Management software. We appreciate your business. We apologize to hear about your inconvenience with the support team and the integration with Xero. We have let our team know about these issues and we are making sure to improve what you experienced. Your feedback is helpful and we thank you again for your business. Our blog (https://www.synchroteam.com/blog/) is a great place to check out, as we frequently release details on new features and improvements. JL Joe L. Field Manager Telecommunications Used the software for: Less than 6 months ### "Initial review" June 20, 2019 5.0 Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons Pros Streamlining of my team's dispatching process Cons Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site Reason for choosing Synchroteam Overall cost. Ability to customize. The biggie is the job report template Review Source Response from Synchroteam June 23, 2019 Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. BW Ben W. Tech Consultant Computer Software Used the software for: Less than 6 months ### "Excellent Software with excellent service" August 18, 2019 5.0 Pros The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately. Cons It is a bit hard to understand some of the documentation. Took some time to set up a custom job report Alternatives considered [AI Field Management](https://www.capterra.com/p/169880/Ai-Field-Management/) Reason for choosing Synchroteam Much more robust. Customizable for our needs. Review Source Response from Synchroteam August 21, 2019 Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. AC Abdullatheef C. Service Manager - After Sales Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "User Friendly with supportive " May 15, 2024 5.0 Good, it is need to modify with user aspect. Instead of email mandatory field, Mobile Number must be the mandatory field. After complete the booking, user must be able to view the Job Order number. Pros Tracking Job Orders Scheduling Reporting Easy to modify Cons Booking System Mobile Tracking facility Accounting Invoicing Live Dashboard Review Source Response from Synchroteam May 16, 2024 Thank you, Abdullatheef for reviewing Synchroteam's field service management solution. We are pleased to hear that our reporting is easy to modify. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! MB Maria B. Managing Director Facilities Services Used the software for: 2+ years ### "Excellent field service management and scheduling software" May 14, 2024 5.0 We are very happy with Synchroteam. We were able to do all the setup internally and as new functionalities are added the software keeps getting better. Pros Synchroteam is a very customizable software that allows us to have tailor made service reports specific to our business. It also helps us keep track of our field assets. Cons Would like to have a better solutions for recurring jobs that should not be scheduled on weekends. Review Source Response from Synchroteam May 16, 2024 Thank you, Maria for reviewing Synchroteam's field service management solution. We are pleased to hear that you've been able to customize our software to create reports specific to your business. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. William D. Used the software for: 6-12 months ### "No Support" July 27, 2016 1.0 I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own ! Pros OK fit all field service software at a fair price Cons NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off Review Source Response from Synchroteam August 11, 2016 Dear Mr. Davis, I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry. The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email support@synchroteam.com or via our ticketing service available at http://support.synchroteam.com. Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties. We are pleased that you decided to be a customer. Kind regards, Francois. Alejandro T. IT Operations Manager Used the software for: 6-12 months ### "I has improve our daily operations in comparison to the manual old fashion way we used to have." February 8, 2018 4.0 We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better. Pros This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier. Cons I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes. Review Source Response from Synchroteam March 29, 2018 Thanks for your review, Alejandro. We are glad to hear that Vidbox Inc. found Synchroteam has improved your business efficiency. Danson M. Social Worker Used the software for: 1-2 years ### "Enables dispatch management in an easier mode " May 30, 2018 4.0 The workflow is smooth and manageable Pros There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users Cons In areas where there is slow connection tracking down the various employees can be challenging in that situation Review Source Response from Synchroteam June 6, 2018 Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. JP John P. Inspector Mechanical or Industrial Engineering Used the software for: 1-2 years ### "PCW Management " May 16, 2024 5.0 a great experience worth referrals to other organisations/users Pros The ease of usage and knowledge transfer to other team members Cons for a beginner, it poses challenges on usage without being trained Review Source Response from Synchroteam May 31, 2024 Thank you John for your excellent review of Synchroteam's field service management solution. We are so glad to hear that our software has made knowledge transfer easy within your team. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! SM Stoney M. president Automotive Used the software for: 2+ years ### "Good Product and Great support" May 15, 2024 4.0 Very Good support and quick to respond to questions Pros Easy to get a person to communicate with Cons Reports and Training could be improved on Reason for choosing Synchroteam product has lots of features for the fees Review Source Response from Synchroteam May 16, 2024 Thank you, Stoney for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our product and support to be great! Be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again! VG Victor G. Project Manager Security and Investigations Used the software for: 6-12 months ### "Good but could be better " May 23, 2023 4.0 It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs Pros I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field Cons The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused Review Source Response from Synchroteam May 24, 2023 Thank you, Victor for reviewing Synchroteam's field service management solution. We are pleased to hear that your ability to customize reports has been able to fit your specific range of needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. CA Charles A. Owner Building Materials Used the software for: 6-12 months ### "Great custom field reporting capability" June 28, 2019 5.0 We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures. Pros The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job. Cons The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs. Reason for choosing Synchroteam I was not looking for a built in accounting solution, we use Quickbooks Online and like the features it offers , this integrated with the customer information into Quickbooks, I believe there is an invoicing feature but do not use it. Syncroteam was pretty easy for the tech to use and learn, and the customization and picture storing feature was a plus. Review Source Response from Synchroteam July 2, 2019 Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. JC Jamie C. Office Manager Used the software for: 1-2 years ### "Synchroteam has helped our business grow and become more efficient! " August 1, 2018 5.0 Pros Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time. Cons We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try. Review Source Response from Synchroteam August 6, 2018 Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry. LL Lucas L. National Service Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "How Synchroteam change our lives" August 31, 2018 5.0 My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart. Pros \- Simplicity - Functionality - Continuous development - Amazing price! - Self-serving platform I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless. Cons I will add some Asset management features like: - Recording meters readings - Set up alarms with this readings - Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office. - At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen. Review Source Response from Synchroteam September 5, 2018 Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry. MM Marco M. Hard Services Manager Facilities Services Used the software for: 2+ years ### "Customizable system" March 1, 2019 4.0 Synchroteam has been a fundamental tool for our business. It has managed to establish a new working methodology. Pros Synchroteam, is a very useful tool for its ease of understanding without the need for specialized training. It can be customized to suit different needs. Cons The possibility of doing activities in a massive way is limited to an advanced understanding. Review Source Response from Synchroteam March 6, 2019 Marco, we appreciate you taking the time to review Synchroteam¿s field service management solution, and are pleased to hear Sodexo México has found our tool very useful for managing your mobile workforce. We are glad you are taking advantage of our customizable features, and that Synchroteam has become a fundamental part of your business. We encourage you to reach out to our support team to assist in advance understanding of our more intricate features and how they can be useful to your business practices. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. LP Liridona P. Project Manager Construction Used the software for: 1-2 years ### "Helps our work run smoother " August 19, 2021 5.0 Pros The calendar is robust and cleanly designed ,it makes scheduling easy . The time-tracking is precise and the estimates you can generate are as accurate as you can reasonably expect them to be . Cons The categories for a type of work can be a bit limited and it can hard to find a perfect fit for your specific case. Fortunately you can leave notes for extra clarity. Review Source Response from Synchroteam October 25, 2021 Thank you Liridona for your feedback on Synchroteam's Field Service Management software. We are happy to hear Synchroteam has been helpful in managing your field service company. We are thrilled to see you are taking advantage of our scheduling and time-tracking features. We encourage you to reach out to our support team regarding work categories, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. AA Alejandro A. Services Director Facilities Services Used the software for: 6-12 months ### "Synchroteam review" March 1, 2019 5.0 Very good Pros The ability to manage digital reports and quotations directly from the Cell phone. Cons not being able to include a check list besides the report template. Review Source Response from Synchroteam March 6, 2019 Thank you Alejandro for your feedback on Synchroteam¿s mobile workforce solution. We are pleased to hear your team and customers at Prochef soluciones s.a. de c.v. have benefitted from our mobile reporting and invoicing features. We will forward your request for include a checklist for your mobile team, and encourage you to reach out to our customer support team for any other features request or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. CC Christian C. IT Director Retail Used the software for: 6-12 months ### "Simply does the job !" February 20, 2017 5.0 Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product Pros Ease of use ! Quick setup ! Flexible ! Cons Nothing specific Review Source Response from Synchroteam May 1, 2018 Thank you Christian for your feedback- we are happy to hear your team is benefitting from Synchroteam¿s easy to use platform. We are grateful for your recommendation, and pleased to know our support team was able resolve your issues quickly. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we frequently release updates, such as our newest feature, the time tracking module. Learn more about it here (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) and thank you again for your review. JR Jackson R. Used the software for: ### "Finally someone gets this right" January 18, 2012 5.0 We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable. We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office. Pros Feature set, Planning tool, Workflow, mobile clients for multiple platforms Review Source Response from Synchroteam June 13, 2018 Thank you Jackson for reviewing Synchroteam’s field service management software. We are pleased to know our key features- such as job management, workflows, planning, and our mobile application- has benefited your team members as well as your clients. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have! SH Steven H. Owner Construction Used the software for: Less than 6 months ### "The support staff is awesome and provides great support as needed. The software is pretty straight forward" February 13, 2018 5.0 schedule all my crews keeps track of jobs upcoming and past. Pros ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected Cons cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs. Review Source Response from Synchroteam March 29, 2018 Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome. HH Howard H. Used the software for: ### "Productivity and control way up!" January 18, 2012 5.0 From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it. Pros Very large feature set. Job planning and mapping screens. support. Live synchronization with the mobile clients. Cons Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is. Review Source Response from Synchroteam June 13, 2018 Thank you Howard for your feedback of Synchroteam! We are happy to hear Synchroteam’s job management solution has increased productivity and control of your mobile workforce. We are pleased to know our support team was able to help you understand the custom reporting- we are always on standby if you have any other questions! Since you love our wide range of features, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for saving time and money. AS Aniel S. coo Marketing and Advertising Used the software for: Less than 6 months ### "All the tools, requires trial and error" September 7, 2018 4.0 Its been great we had on issue initially with the API version initially but so far has been a good experience. Pros It has a lot of features, free trial to test things out, open API to allow for custimization. The mobile app is great too. Cons It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution. Review Source Response from Synchroteam September 10, 2018 Thank you Aniel for reviewing Synchroteam¿s field service management solution. We are happy to hear you are taking advantage of our API capabilities as well as our mobile app. We are glad to know the free trial was beneficial in helping you to explore Synchroteam¿s capabilities, and encourage you to reach out to our support team (https://support.synchroteam.com/) to help solve the intricate issues you are faxing. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. MK Michel K. Used the software for: ### "Great solution for my business" January 17, 2012 5.0 A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers. Pros No more paper. Review Source Response from Synchroteam June 13, 2018 Thank you Michel for your positive review of Synchroteam’s mobile workforce management solution. We are happy that our software helps you manage your mobile technicians and all parts of their job- such as scheduling and reporting. We are also glad that you find our paperless invoicing system a benefit for you and your customers. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have! Talk to a Capterra advisor for free and get results within 15 minutes.