# Synchroteam Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Synchroteam the right Professional Services Automation solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129634/Synchroteam/reviews

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Synchroteam

4.4 (95)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Synchroteam

Ease of use

4.4

Customer Service

4.3

## Pros and Cons in Reviews

AS

Antonio S

Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The scheduling and dispatching tools make daily operations much more efficient, and the mobile app keeps technicians well-connected in real time.“

March 31, 2026

VG

Victor G

Project Manager Security and Investigations, 51 - 200 employeesUsed the software for: 6-12 months.

“The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports.“

May 23, 2023

AS

Antonio S

Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years.

“made the experience even better, he was very responsive, helpful, and made sure everything was clear from the beginning. While there are some limitations with more advanced features, it does a great job covering the core needs of most service businesses.“

March 31, 2026

Mv

Mark v

DirectorMechanical or Industrial Engineering, 11 - 50 employeesUsed the software for: More than 2 years.

“there is no dutch helpdesk.“

May 15, 2024

AS

Antonio S

Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years.

“Overall, it helps save time, reduce manual work, and keep everything more organized.“

March 31, 2026

AU

Andrey U

FounderComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months.

“Unfortunately, it didn't meet my expectations and I don't see myself using it in the long run.“

July 8, 2023

AS

Antonio S

Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I also appreciate how quickly you can set it up and start using it without a complex onboarding process.“

March 31, 2026

SR

Sydney R

PresidentFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months.

“Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.“

May 23, 2023

## Showing most helpful reviews

Showing 1-25 of 95 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Ina M.  
freelancer  
Information Technology and Services  
Used the software for: Less than 6 months

### "great program for keeping track of work schedule and time!"

December 27, 2022

5.0

It allows you to keep track of your projects and tasks so that you can focus on the important things. The interface is intuitive, making it easy to use for newbies or people who have been using it for years! It does everything!

Pros

I've been using Synchroteam for about two months and it's been a game changer!I would totally recommend it to anyone in industry that needs schedule coordination, time tracking, mapping services, contract management, job reporting and more!

Cons

sometimes it seems to be a bit difficult to understand some of the features...

Review Source

Response from Synchroteam

January 10, 2023

Ina, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is so pleased to hear that we have helped you with scheduling, time tracking and more! We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

JL

Joe L.  
Field Manager  
Telecommunications  
Used the software for: Less than 6 months

### "Initial review"

June 20, 2019

5.0

Scheduling, dispatching, time tracking. Would like to see the GPS and invoicing modules improved. See cons

Pros

Streamlining of my team's dispatching process

Cons

Lead tech controls time on jobs. Need aux techs to control their own time. i.e. Lead tech gets to job and determines that he needs help, or techs arriving and leaving at different times. Also would like to see better flow between labor hours and invoicing. Labor hours should automatically transferred to the invoice. Also would like to see the GPS module improved to track actual location of techs and "geofencing" where techs would not be able to sign into a job until they are close to the job site

Reason for choosing Synchroteam

Overall cost. Ability to customize. The biggie is the job report template

Review Source

Response from Synchroteam

June 23, 2019

Thank you Joe for your review of Synchroteam's field service management software. We are pleased to know the Urban City Telecom team has been able to streamline their dispatching process, and have benefited from Synchroteam's scheduling and time tracking features. We appreciate your suggestions regarding labor hours transferred to the invoice, as well as geofencing technicians for clock in purposes, and will forward this along to our support team. We encourage you to reach out to our support team to discuss the best way to optimize each technician controlling their own time on the job. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

MV

Mark V.  
Director  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Synchro team enabled us to optimise our service planning"

May 15, 2024

3.0

Good experience. helpdesk responds as expected

Pros

Easy to create a new user, without any costs

Cons

there is no dutch helpdesk. Not all our employees are good in the English language.

Review Source

Response from Synchroteam

May 16, 2024

Thank you, Mark for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has helped you optimize your service planning. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

BW

Ben W.  
Tech Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Excellent Software with excellent service"

August 18, 2019

5.0

Pros

The scheduling, the custom job reports, and the automatic sycn with Zoho. And - SUPPORT. Any new integration needs support and the Synchroteam support are available immediately.

Cons

It is a bit hard to understand some of the documentation. Took some time to set up a custom job report

Alternatives considered

[AI Field Management](https://www.capterra.com/p/169880/Ai-Field-Management/)

Reason for choosing Synchroteam

Much more robust. Customizable for our needs.

Review Source

Response from Synchroteam

August 21, 2019

Thank you Ben for your excellent review of Synchroteam's field service management solution. We are pleased to hear that you have found our support team useful and take advantage of our around the clock assistance. We are also glad to hear you are taking advantage of the sync with Zoho as well as scheduling and custom job reporting. Thank you for your feedback regarding our documentation, we will forward it to our support team for potential enhancements. Also, be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

AM

Alejandro M.  
Chief  
Security and Investigations  
Used the software for: I used a free trial

### "Great app for tasks and personel management"

November 26, 2025

5.0

Pros

Is a very good app for task tracking, it always runs smooth and has a solid building you can trust in

Cons

The user interface would be better with dark mode (or at least i dont know how to activate it if it already exists)

Review Source

William D.  
  
  
Used the software for: 6-12 months

### "No Support"

July 27, 2016

1.0

I own a commercial service company in Houston Tx, Like all systems, they have good and bad points because of the fit all type of software. The bad part you have to try the software to see how it works so you tie up hundred of hours inputting your data. Then reality hits when you call support OMG this company support is in Paris France, So it's message them only and wait ! If you call the US support Luis the sales rep answers and his knowledge is limited at best and he only works 8-5 M-F so if you have a problem after hours or weekends your on your own !

Pros

OK fit all field service software at a fair price

Cons

NO SUPPORT ! Take it or leave it attitude - They don't care about improving the software - It's just about the collection of the subscription. in fact, I had a Credit Card fail due to a fraud charge on the card and I get an email my account has been terminated. and they turned it off

Review Source

Response from Synchroteam

August 11, 2016

Dear Mr. Davis, I'm Francois Pichon. co-founder of Synchroteam. I'm very sorry to hear about your recent negative experience with Synchroteam. I don't think our sales representative correctly explained the support options to you. This was a mistake on our part and I'm sincerely sorry. The support for the US is carried out from our office in Miami, Florida. We offer phone support from 9am to 6pm EST (855) 809-6200 and 24x7 support by email support@synchroteam.com or via our ticketing service available at http://support.synchroteam.com. Outside these hours, support is performed by teams around the world in order to meet the needs of different time zones, and one of those other teams is indeed in Paris, France. My apologies that this situation caused you difficulties. We are pleased that you decided to be a customer. Kind regards, Francois.

Alejandro T.  
IT Operations Manager  
  
Used the software for: 6-12 months

### "I has improve our daily operations in comparison to the manual old fashion way we used to have."

February 8, 2018

4.0

We used to make maintenance reports by sending emails to a unique account, but it was so unpractical to followup, so moving to Synchroteam was a big improvement, but there are still a few things that could be better.

Pros

This software really help us to centralize all the maintenance reports in one single place and makes the management and technicians jobs easier.

Cons

I don't like the fact that we have issues with the android app in some phones, we also had several issues that lasted a couple of days, so the support was not that fast, also you cannot have users with multiple roles, only technicians can use the mobile app, the kpis reporting is very limited, and it doesn't have a real time gps tracking of the techs driving routes.

Review Source

Response from Synchroteam

March 29, 2018

Thanks for your review, Alejandro. We are glad to hear that Vidbox Inc. found Synchroteam has improved your business efficiency.

Danson M.  
Social Worker  
  
Used the software for: 1-2 years

### "Enables dispatch management in an easier mode "

May 30, 2018

4.0

The workflow is smooth and manageable

Pros

There is a free trial mode for the software before making the final decision to buy the product There is online support available to the new users

Cons

In areas where there is slow connection tracking down the various employees can be challenging in that situation

Review Source

Response from Synchroteam

June 6, 2018

Thank you Danson for reviewing Synchroteam¿s Field Service Management software. We are pleased to hear you find our workflows smooth and manageable, and that your organization is benefitting from our dispatch management functionality. We apologize for the inconvenience low-coverage areas cause when trying to track mobile employees, but make sure to read about our offline mobile application features that will allow them to view and edit job details, even when there is no service in the area (https://www.synchroteam.com/mobile.php). We also encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

Stephen G.  
Inventory Manager  
Machinery  
Used the software for: Less than 6 months

### "Straight forward and easy to utilize."

December 4, 2018

4.0

Pros

This is a great tool if you have employees who are out and about. Very easy to use and a great way to bring efficiency to your team that is in the field. Or spread across your facility.

Cons

Lack of technical support. If you are in the field and you come across issues you need to have good help readily available.

Review Source

Response from Synchroteam

December 19, 2018

Thank you Stephen for your review of Synchroteam¿s field service management solution. We are happy to know your team has found our solution easy to understand, and has helped improved efficiency. We apologize that our technical support team has not met your needs. Our support team is available around the clock to assist with any issues and help design the system to work for you, so please contact us if you are experiencing any technical issues so that we can better assist you and your technicians in the field. In the meantime, we recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release best practice recommendations and other helpful tips for your industry.

Cristiano A.  
CEO  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Excellent tool for managing teams"

November 9, 2018

5.0

The Syncroteam improved our operation and help us to manage better our field team.

Pros

The features and the facility to customize for our operation.

Cons

The support in brazil and the tool doesn't have a BI tool.

Review Source

Response from Synchroteam

November 25, 2018

Thank you Cristiano for your review. We are happy to know Synchroteam¿s field service management solution has been a successful tool for managing your field team. We are glad you are taking advantage of our customizable features, and that our software has improved your operations at Frigocenter. We appreciate your input on feature requests and look forward to constantly improving our product for our customers around the world. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

RP

Rudi P.  
Service delivery manager  
Food Production  
Used the software for: 1-2 years

### "very good engineering software"

May 14, 2024

5.0

I am not the most computer literate of people, but found that synchroteam is easy to use

Pros

responsive, ease of use, ability to set own parameters

Cons

I would like to see "coloured" flags as denoting stages of works ie xxxxx for job created, xxxx for job raised , xxxx for job in progress .. . the ability to upload videos

Reason for choosing Synchroteam

I inherited Synchroteam and have found it most useful

Review Source

Response from Synchroteam

May 16, 2024

Thank you, Rudi for reviewing Synchroteam's field service management solution. We are pleased to hear that our software has been responsive, easy to use, and has the ability to customize parameters. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

VG

Victor G.  
Project Manager  
Security and Investigations  
Used the software for: 6-12 months

### "Good but could be better "

May 23, 2023

4.0

It's OK, fairly easy to use but certain features could be added in order to make it less confusing when looking back at jobs

Pros

I like the ability to customize reports so my technicians know exactly what is needed and can submit any extra information in a custom field

Cons

The inability for my tech to pause a job and restart it without creating an extra ticket when you look back on job reports. Also the inability for the administrator to reset a jobs status if the job does not go forward as planned. Once a job starts I cannot close it out or leave it unfinished it just stays paused

Review Source

Response from Synchroteam

May 24, 2023

Thank you, Victor for reviewing Synchroteam's field service management solution. We are pleased to hear that your ability to customize reports has been able to fit your specific range of needs. We are happy to provide you with personalized service to address any issues you may be experiencing and we look forward to continuing to work together to make Synchroteam the field management software for you! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

SR

Sydney R.  
President  
Food & Beverages  
Used the software for: Less than 6 months

### "Robust API and ease of use with underformed Mobile app"

May 23, 2023

4.0

We have digitized our work order intake and scheduling.

Pros

Robust API allows us to integrate our accounting system and Scheduling features makes it easy to schedule technicians to Jobs.

Cons

Mobile app is not well formed. Distinction between technicians and managers creates artificial barriers that prevent employees from performing tasks.

Switched from

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Service Fusion did not have a robust API

Review Source

Response from Synchroteam

May 24, 2023

Thank you, Sydney for reviewing Synchroteam's field service management solution. We are pleased to hear that our API allows you to easily schedule technicians to jobs. We are happy to provide you with personalized service, and we look forward to continuing to work together to make Synchroteam meet all your business needs! Make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations.

JP

John P.  
Inspector  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "PCW Management "

May 16, 2024

5.0

a great experience worth referrals to other organisations/users

Pros

The ease of usage and knowledge transfer to other team members

Cons

for a beginner, it poses challenges on usage without being trained

Review Source

Response from Synchroteam

May 31, 2024

Thank you John for your excellent review of Synchroteam's field service management solution. We are so glad to hear that our software has made knowledge transfer easy within your team. Thank you for your feedback and be sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry or future client implementations. Thank you, again!

IM

Ian M.  
Financial Controller  
  
Used the software for: 6-12 months

### "For a field-based service team Synchroteam fits our business extremely well, and is great to use"

May 9, 2018

5.0

Pros

\- Huge time-saving capability over paper-based job and direct input invoice processes - Improves accuracy - All internet-based and paper-free, no infrastructure required - Value for money - Easy to use and effective mobile app for field-based technicians - We can create simple, custom job report templates that fit our business - Job validation / customer invoicing via the desktop is simple and quick - We can automatically email PDF copies of jobs and invoices to our customer - Simple invoicing export CSV file for manipulation and import into accounts systems - Our customers can access secure online portal to view their validated jobs and invoices - Potential to calculate technicians' hours and pay through the new Timesheets module - Support team on hand to resolve any problems

Cons

It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Review Source

Response from Synchroteam

May 15, 2018

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

JK

John K.  
Field Services Ops Manager  
  
Used the software for: 6-12 months

### " Overall Good. Nice to see aesthetic and time keeping updates."

May 14, 2018

4.0

Pros

1) Reporting options are good. 2) Auto-Refresh is nice. 3) The fact that the mobile app is pretty solid is a win for my group.

Cons

My team services over 1300 conference rooms for one client as Customers in STeam. 1) Would like to have the option to bundle multiple Customers to one Site or Building. Currently a Customer can be assigned to multiple site, which does not help us. If I have to change/edit an address for multiple customers (conference rooms), it has to be done one by one. If multiple customers could be a part of a Building group, then edits, reporting, and more granular reports could be generated. 2) Would like a more robust inventory./asset management area in STeam, to be able to track status changes/dates, add/used/removed dates, etc. 3) Actual GPS map capture looks CRAZY! 4) Currency format creates unnecessary need for edits when exported to excel; have option to export without "USD" .

Review Source

Response from Synchroteam

May 22, 2018

Thank you for your review John! We are pleased to hear that Synchroteam¿s reporting, time tracking feature, and mobile app has benefitted the AVI-SPL team. We appreciate your feedback regarding the customer building/ site relationship, as well as enhancing the inventory management, GPS, and currency functionalities. Feel free to reach out to our support team on how to make these current modules work best for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

HG

Hugo G.  
Eng  
Utilities  
Used the software for: Less than 6 months

### "engieogma domain"

October 12, 2021

4.0

we are using for 15 days. for now e only have problems with teams, users and job that can be see by managers

Pros

easy to use. have yhe featurs that we need in our costumer

Cons

my managers dont see the jobs of there teams. big problem for us.

Alternatives considered

[ManWinWin](https://www.capterra.com/p/109248/ManWinWin/)

Reason for choosing Synchroteam

easy to use. price

Review Source

Response from Synchroteam

October 25, 2021

Thank you Hugo for taking the time to review Synchroteam's Field Service Management Software. We are happy to hear you are finding Synchroteam easy to use, and that our customer features are a great fit for your company. We encourage you to reach out to our support team regarding the best way to give your managers insight on their team's jobs, and any other feature requests or questions you might have. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

DB

Diego B.  
Eng.  
Civil Engineering  
Used the software for: Less than 6 months

### "Great Software and app for contractors"

May 16, 2022

5.0

Pros

The easy way to schedule all the work for the different employees.

Cons

We haven't use the quotes and invoce part yet, maybe because it could be a little bit easyer, but we'll get to that.

Review Source

Response from Synchroteam

May 20, 2022

Diego, thank you! We appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our scheduling feature makes it easier to schedule work for your employees. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips.

EM

Erik M.  
Maintenance Engineer  
Import and Export  
Used the software for: Less than 6 months

### "Application for faster reviews"

May 14, 2024

4.0

Pros

It allows me to have a faster record of inspections and delivery of reports

Cons

manual customer records required because the export options not found correctly

Review Source

Response from Synchroteam

May 16, 2024

Hello Erik - we appreciate you taking the time to review Synchroteam's field service management solution. Our team is pleased to hear that our software allows you to review records faster. We really appreciate your business. We recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips. Thank you, again!

CC

Christian C.  
IT Director  
Retail  
Used the software for: 6-12 months

### "Simply does the job !"

February 20, 2017

5.0

Great product ! Simple to use ! Really light training needed for the team (managers or technicians). I had to open two calls with customer service. They reacted promptly and fix the issue quickly. I really recommend this product

Pros

Ease of use ! Quick setup ! Flexible !

Cons

Nothing specific

Review Source

Response from Synchroteam

May 1, 2018

Thank you Christian for your feedback- we are happy to hear your team is benefitting from Synchroteam¿s easy to use platform. We are grateful for your recommendation, and pleased to know our support team was able resolve your issues quickly. Stay tuned to our blog (https://www.synchroteam.com/blog/) as we frequently release updates, such as our newest feature, the time tracking module. Learn more about it here (https://www.synchroteam.com/blog/2018/03/08/time-tracking-new-module-synchroteam/) and thank you again for your review.

JR

Jackson R.  
  
  
Used the software for:

### "Finally someone gets this right"

January 18, 2012

5.0

We've been looking around and have tried other solutions like vWork and and connect2field. Synchroteam says they have been doing this for many years and it shows. There are a ton of features that follow and intuitive workflow for our industry - the planning tool is incredibly useful - and important details such as being able to manage jobs that require dispatching more than one person are invaluable. We were happy to see that mobile clients for iPhone, Android and Blackberry are available - as such we did not have to buy any new terminals for our staff - it worked from day 1. The mobile app allows us to collect signatures, photos, and we see this information in real time in the back office.

Pros

Feature set, Planning tool, Workflow, mobile clients for multiple platforms

Review Source

Response from Synchroteam

June 13, 2018

Thank you Jackson for reviewing Synchroteam’s field service management software. We are pleased to know our key features- such as job management, workflows, planning, and our mobile application- has benefited your team members as well as your clients. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

SH

Steven H.  
Owner  
Construction  
Used the software for: Less than 6 months

### "The support staff is awesome and provides great support as needed. The software is pretty straight forward"

February 13, 2018

5.0

schedule all my crews keeps track of jobs upcoming and past.

Pros

ease of use and supported with no problems. So far we have been glitch free. The couple of small user type problems The support staff has walked us through them. The pricing structure is very nice. its give and take with service software being you get some advantages with some and less or more with others. Synchroteam is a great software and functions as expected

Cons

cant think of anything, so if i have to pick something it would be the problem we have if i leave the dashboard open too long then try to add a job it allows me to add it but it wont save, kinda waists time, but i have learned to refresh then add jobs.

Review Source

Response from Synchroteam

March 29, 2018

Thanks for your review, Steven. We are glad to hear that Heritage Glass & Mirror LLC found Synchroteam our support staff awesome.

HH

Howard H.  
  
  
Used the software for:

### "Productivity and control way up!"

January 18, 2012

5.0

From a job planning and tracking perspective, this is by far the best solution I have seen. I can visually see my techs routes on the map, and can dispatch easily based on location. We are saving a ton of time managing our operations, and our technicians love it.

Pros

Very large feature set. Job planning and mapping screens. support. Live synchronization with the mobile clients.

Cons

Custom reports were confusing at first. Their support team was very helpful and we now understand how important and powerful this feature is.

Review Source

Response from Synchroteam

June 13, 2018

Thank you Howard for your feedback of Synchroteam! We are happy to hear Synchroteam’s job management solution has increased productivity and control of your mobile workforce. We are pleased to know our support team was able to help you understand the custom reporting- we are always on standby if you have any other questions! Since you love our wide range of features, make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for saving time and money.

AS

Aniel S.  
coo  
Marketing and Advertising  
Used the software for: Less than 6 months

### "All the tools, requires trial and error"

September 7, 2018

4.0

Its been great we had on issue initially with the API version initially but so far has been a good experience.

Pros

It has a lot of features, free trial to test things out, open API to allow for custimization. The mobile app is great too.

Cons

It's not as user-friendly as I'd hope but dealing with intricate problems I guess it needs several layers fo fields for many things. There is no one-click solution.

Review Source

Response from Synchroteam

September 10, 2018

Thank you Aniel for reviewing Synchroteam¿s field service management solution. We are happy to hear you are taking advantage of our API capabilities as well as our mobile app. We are glad to know the free trial was beneficial in helping you to explore Synchroteam¿s capabilities, and encourage you to reach out to our support team (https://support.synchroteam.com/) to help solve the intricate issues you are faxing. We also recommend checking out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

MK

Michel K.  
  
  
Used the software for:

### "Great solution for my business"

January 17, 2012

5.0

A perfect way to manage my 15 technicians - I can track when & where they are - schedule urgency using the drag & drop and send job reports to my customers.

Pros

No more paper.

Review Source

Response from Synchroteam

June 13, 2018

Thank you Michel for your positive review of Synchroteam’s mobile workforce management solution. We are happy that our software helps you manage your mobile technicians and all parts of their job- such as scheduling and reporting. We are also glad that you find our paperless invoicing system a benefit for you and your customers. We encourage you to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry. Our support team is also on standby to answer any questions you might have!

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