# Page 2 | LineLeader by ChildcareCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is LineLeader by ChildcareCRM the right Daycare solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/129630/Child-Care-CRM/reviews

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LineLeader by ChildcareCRM

4.7 (63)

[View alternatives](https://www.capterra.com/p/129630/Child-Care-CRM/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of LineLeader by ChildcareCRM

## Showing most helpful reviews

Showing 26-50 of 63 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DC

Daria C.  
Director  
Education Management  
Used the software for: 2+ years

### "What Would I Do Without CRM?"

November 10, 2020

5.0

I have been a Director of a Child Care Center for seven years. I have used this software for all of these years and it has made my job all the more easier!

Pros

This software keeps me so organized. Being a Director of a child care center, organization is essential for running an effective business. I am able to track my communication with families as well as stay on top of future start dates and tasks.

Cons

If I had to critique CRM and think of something that I would improve that would be difficult to do. The customer service is impeccable and the overall efficiency of the software itself is too.

Review Source

TS

Taylor S.  
Assistant Director  
Education Management  
Used the software for: 1-2 years

### "We love Childcare CRM"

November 11, 2020

5.0

Childcare CRM has made my job exponentially easier as the company's Enrollment Specialist! We have increased enrollment greatly and I attribute a huge part of that to Childcare CRM....and my winning personality of course!!

Pros

It has made keeping up with leads so much easier! I went from keeping track on spreadsheets to this! It makes my life SO MUCH BETTER!

Cons

I think the reports are great! I just need to become more versed in them

Alternatives considered

[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)

Reason for choosing LineLeader by ChildcareCRM

Ease of use

Review Source

VR

Verified Reviewer  
Owner  
Fine Art  
Used the software for: 2+ years

### "It's a huge part of our business. I can easily manage the workflow of everyone. "

December 21, 2017

5.0

Accountability and clarity

Pros

It keeps you accountable. A lot more affordable than other software that do the same thing. Since using it you've not dropped any balls.

Cons

I don't have that many cons. If they could improve the emailing options that would be awesome. But it is a pretty strong software. I wish you could easily set up automation/other workflows based on the service.

Review Source

KA

Kim A.  
Enrollment Specialist  
Education Management  
Used the software for: 2+ years

### "Can't image my job without CRM!"

November 5, 2020

5.0

I have used this as a director and have been amazed on we every enrolled families with out it. As the Enrollment Specialist, this makes my job so much easier to enroll new families for 5 locations. Any time I have a question everyone is eager to help!

Pros

We have 5 centers and we are able to keep all of our families in one system for me to be able to contact. It keeps on track for follow ups, be able to email or text groups, send out massive emails, and to make personable for families. Everything is one spot!

Cons

At this time, there isn't anything. This makes my job so much easier!

Review Source

CM

Clare M.  
Classroom Coordinator  
Education Management  
Used the software for: 2+ years

### "This has helped me increase contact and enrollment. I have achieved full enrollment and been able t"

July 19, 2018

5.0

Higher enrollment, better communication and follow up

Pros

keeps information of past customers so I can see if a family has left one of our other schools in poor standing. Aleving me of the problem of dealing with poor behaviors or families that had a track record of not paying or had poor attendance. I also have been able to reconnect with families who have been on a wait list when their child has aged into another classroom that has openings.

Cons

At times I have found that the alerts continue to pop up after I have cleared them. Also I would like to have more options to be able to give more description to each family and reasons of enrolling or disenrolling

Review Source

Response from ChildcareCRM

July 23, 2018

Alerts cam be cleared individually or all at once. However, if an alert condition is not corrected, such as a child being past their start date and you do not enroll the child, make them a lost opportuity or change the date, the alert will come back. There are pick lists and a comment area for all enrollment and withdrawal reasons.

ME

Michelle E.  
Executive director  
Education Management  
Used the software for: 2+ years

### "Happy Multi User "

April 12, 2022

5.0

Experience using the program has been efficient and easy!

Pros

Being able to see where clients are in que! The easy follow up to stay in contact with prospective clients.

Cons

None at this time that I can think of. Very happy!

Review Source

VR

Verified Reviewer  
administrator  
Education Management  
Used the software for: 6-12 months

### "Helpful for childcare inquiries"

September 30, 2020

4.0

Overall we have had a good experience with CRM. It is helpful for checking in with families that want to inquire about our center. COVID put a little bit of a damper on our attendance and CRM has been helpful to organize previous inquiries and check in with them.

Pros

We use this site daily to be able to gather inquiries for childcare. It is connected to our company site and is easy for parents to use.

Cons

It was really hard to get it to connect to our Procare software to be able to import information into the system easily.

Review Source

JC

Jessica C.  
Assistant Director  
Education Management  
Used the software for: 1-2 years

### "Childcare CRM"

November 5, 2020

5.0

Pros

I like that it tells me when the emails I sent out are being opened by the person receiving it.

Cons

When I have to change a child from new lead to enrolled it is a bit of a process and it takes a while. Im not a fan of how long it takes

Review Source

EG

Erika G.  
Director  
Education Management  
Used the software for: 6-12 months

### "Childcare Information"

November 17, 2020

5.0

Mediocre as far as learning all the tricks that CRM offers. Getting better all the time. Support is always awesome when I have questions.

Pros

I love the information that is automatically sent to our Procare reporting.

Cons

It does not always communicate properly with procare. I would like to be able to attached documents to send to families also.

Reason for choosing LineLeader by ChildcareCRM

It was Childrens Lighthouse home office that chose it.

Review Source

DL

DeQuanna L.  
Director  
Education Management  
Used the software for: 1-2 years

### "i love the program. i like the out reach i can do with the parents "

July 10, 2018

5.0

yes

Pros

the communication peace. i love the fact i can email and call them right away. i love that if gives you jobs to do. helps withthe reminders.

Cons

i dont like that there is not a waiting list for parents that are in between finding a school. the waiting list should be for kids, that we have reasched out that arent looking right now

Review Source

Response from ChildcareCRM

July 20, 2018

ChildCareCRM does have a comprehensive waiting list component that allows for all children waiting for care to be on the list. It captures the reason (ie: No Space Available, New Center Opening, etc.), their priority, if there was a deposit paid and amount, the desired schedule and calculates the child's age group automatically as they grow older. Extensive reporting exists around all this data for quick analysis of demand and lists that can be selected and sorted anyway you want.

RH

Rodrigo H.  
Director of Admissions  
Education Management  
Used the software for: 1-2 years

### "great CRM"

November 5, 2020

5.0

n/a

Pros

It is easy to use and it is very user friendly

Cons

I have yet to find any negatives within the platform

Reason for choosing LineLeader by ChildcareCRM

n/a

Review Source

GV

Gamze V.  
Site Director  
Education Management  
Used the software for: 6-12 months

### "Easy, organized, keeps you on track "

July 10, 2018

5.0

It helps the enrollment a lot! It saves so much time. We save paper and prevent doing paper&pencil notes. It keeps the communication open between employees who uses CRM.

Pros

I love CRM because it helps the enrollment. Keeps me on track by reminding me all the tasks I am suppose to complete on a daily basis. I am able to see the history of each lead which helps me to try different ways to reach the new families. I love the e-mail function where I can pick a template and send it to the leads. It saves so much time!

Cons

If some one other than my self enters a new lead I never get a notification. I think it would be super helpful if we all get a notification as soon as someone enters a new lead.

Review Source

Response from ChildcareCRM

July 20, 2018

ChildCareCRM does have the ability to have notifications go to multiple people. You just select all those people you want to receive a new lead notification under the Location settings area.

DV

DAna V.  
Assistant Director  
Education Management  
Used the software for: 2+ years

### "Childcare CRM Review"

April 12, 2019

4.0

Previous experience was good. Current experience not so good.

Pros

I like that it is user friendly and allows me to be very detailed when using it.

Cons

For the past few weeks it has been very glitchy. Certain functions don't seem to work anymore. Sometimes its hard to navigate through the website without getting kicked out.

Review Source

NL

Nicole L.  
Administrive Coordinator  
Education Management  
Used the software for: 2+ years

### "AWESOME!!!!!"

August 27, 2019

5.0

Pros

It allows us to keep track of all current enrolled familes and familes thatwould like to enrool with us. It is a great tool for us.

Cons

There is not much that I can say about this application that is negative. It is a great resource for schools, companies and all.

Review Source

AA

Aisha A.  
Director  
  
Used the software for: 1-2 years

### "Really great program! Keeps you on track "

July 18, 2018

5.0

Pros

The constant reminders and the ability to track all enrollments from start to finish. The automated email replies that keeps potential families interacting with us.

Cons

When saving information that has been entered ex: new family, an event, new child, updating any information once you hit save it takes a long time to let you know that its being save and move onto the next screen.

Review Source

Response from ChildcareCRM

July 20, 2018

When saving records in ChildCareCRM, we prevent duplicates and check for them when saving. Normally there is no delay in saving records beyond 1 or 2 seconds. However, sometimes a user's local internet connection is slow and that can occasionally affect the time for a record to save.

GI

Gina I.  
Assistant Director  
Education Management  
Used the software for: Less than 6 months

### "Love CRM "

November 11, 2020

5.0

The program is an asset to any childcare program looking to maximize their clientele.

Pros

I think the biggest change and like about the program is that everything needed is digital. Prior to the system we had to keep track of tours/marketing on paper. Now everything is at our fingertips with one login.

Cons

It took a little while to understand how to work of all the features. Even though our corporation sent a "how-to" video is was a lot of information to take in.

Review Source

SE

Shirley E.  
Director  
Education Management  
Used the software for: Less than 6 months

### "Shirley Eason"

November 5, 2020

4.0

I like the system because once I put the information in. All I have to do is keep a check on things to see what I have to do next. If I have a problem I just ask and an answer is provided for me

Pros

Putting in the lead information was simple

Cons

I am not sure I dislike anything because I have not met any challenging problem

Reason for choosing LineLeader by ChildcareCRM

The program offered what I needed to keep up with my leads.

Review Source

TC

Ted C.  
Owner/Operator  
Education Management  
Used the software for: 2+ years

### "Best CRM on the planet"

April 2, 2018

5.0

We were able to fill our school and keep it full for over 2+ years.

Pros

The ease of use! From the moment we signed on, to the continual use...the team was very approachable and eager to help us maximize it's use.

Cons

There is really not much that I didn't like about this software! We ended up canceling our subscription since our Franchisor developed something that was very comparable that was part of our franchise package.

Review Source

JD

Joan D.  
Executive Director  
Education Management  
Used the software for: 6-12 months

### "I'm sure it works for some but not me"

February 25, 2021

3.0

We were really excited to implement but the customer service experience left some to be desired. We wanted a more personal interaction rather than "watch the help videos", at least to get us up and running.

Pros

The features appeared to be what we needed, multiple ways to communicate with portential clients, automation appeared to be facilitated

Cons

The software is difficult to understand, the flow is tedious and does not automate everything I wanted it to

Alternatives considered

[IntelliKid Systems](https://www.capterra.com/p/193374/IntelliKid-Systems/)

Reason for choosing LineLeader by ChildcareCRM

We thought it would serve us best with all of its features

Review Source

BB

Brandy B.  
Operations Manager  
Education Management  
Used the software for: 1-2 years

### "Ease of use"

December 6, 2018

4.0

Pros

I love the automated emails that go out once they have been set up

Cons

It is very complicated to get used to, but once you have used it for a while it gets easier

Review Source

sC

sandy C.  
Owner/ President  
Education Management  
Used the software for: Less than 6 months

### "ChildCare CRM = Success"

August 27, 2019

5.0

My experience to date has been very positive. Customer support has been there throughout​​ the process​ and very easy to access.

Pros

I'm not exactly what you would call tech savory. The thought of using this software program at my preschool was a little unsettling​. However, after I had my initial training I was sold. Very user-friendly​.

Cons

The only con was with me for not trusting the system​.

Reason for choosing LineLeader by ChildcareCRM

I knew implementing a software program of this type was crucial for the success of my preschool. Childcare CRM was brought to my attention and I took the next step.

Review Source

MC

Malikah C.  
Director  
Education Management  
Used the software for: Less than 6 months

### "First Time user"

November 18, 2020

5.0

Pros

This system easy to use after we got a tutorial

Cons

Not being able to see a full message at times

Review Source

cC

clent C.  
Director, Web and Business Development  
Education Management  
Used the software for: 6-12 months

### "I think it's a dynamic niche and the software handles the difficulties well."

July 13, 2018

5.0

Pros

The childcare industry was likely hesitant to incorporate a CRM and modernize- much like the business I work for. A few years ago once they did- the game changed and now that we are aggressively marketing our services to consumers it is indispensible when it comes to managing our marketing dollars.

Cons

There is room for opportunity in the way navigation is handles, between region, and school in particular. It's not entirely intuitive, but I will say it is easy enough to create a workflow once the user has used it for just a few hours.

Review Source

CA

Carolynn A.  
Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "So far so good. Still getting help on some things."

February 5, 2018

5.0

Auto fill form directly from website. The calendar of "to do's" to keep up with new leads. The integration of pre-made emails through Kris Murray.

Pros

The automatic features make it so easy to follow up and are helpful in reminding me of what I need to do on a daily basis.

Cons

The cost per month - I'm not sure YET about the cost per month. We are a non-profit in a rural area so I'll have to see how beneficial this program turns out for me. I need to see that with regular use, it really is important in my marketing and growth.

Review Source

TC

Ted C.  
Owner/Operator  
Education Management  
Used the software for:

### "Excellent customer service and very user friendly"

October 7, 2015

5.0

Childcare CRM is a fantastic system that has allowed us to capture more money that we used to leave on the table. We are able to capture potential customers that we had previously thought were not interested anymore. The customer service is outstanding! Emily and Roland seem to always be available to answer any of our questions. The database of FAQs is also well thought out and a key resource!

Review Source

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