# SolarWinds Service Desk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SolarWinds Service Desk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/129478/Solarwinds-Service-Desk --- # SolarWinds Service Desk Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 2, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SolarWinds Service Desk ## What is SolarWinds Service Desk? SolarWinds Service Desk is an AI-powered ITSM platform that helps teams resolve issues up to 52% faster. We combine enterprise Service Management with unified Asset Management to eliminate silos without the complexity of legacy tools. Designed to expand beyond IT, our platform enables Enterprise Service Management, allowing you to easily spin up dedicated portals for HR, Facilities, and Legal. This gives employees a single place for all requests—from broken laptops to benefits questions. Plus, SolarWinds AI is intentionally built into your agents' daily workflows to maximize effectiveness without adding noise. It delivers purposeful automation—like suggesting solution steps, summarizing tickets, and drafting responses—exactly where it adds the most value. SolarWinds Service Desk provides enterprise-grade power on a platform that's actually easy to use, delivering rapid time-to-value and getting you live with ITIL best practices in days, not months. ## What is SolarWinds Service Desk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Management](https://www.capterra.com/it-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 577 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SolarWinds Service Desk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.solarwinds.com&name=SolarWinds Service Desk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SolarWinds Service Desk 4.6 (577) VS. [4.6 (1,533)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price $39 Per User, Per Month Starting Price $795 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (561) Ease Of Use 4.5 (1,532) Value For Money 4.5 (321) Value For Money 4.5 (1,387) Customer Service 4.6 (516) Customer Service 4.4 (1,377) ## SolarWinds Service Desk alternatives [4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (512)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.6 (52) 63.46% of 52 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 4.5 (26) 53.85% of 26 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Real-Time Notifications 4.4 (24) 58.33% of 24 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Knowledge Base Management 4.2 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Remote Access/Control 4.1 (22) 40.91% of 22 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Support Ticket Management 4.2 (22) 54.55% of 22 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests SolarWinds Service Desk 191 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Uses AI to condense large amounts of text, audio, or video data into a coherent form Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Compare key metrics for the business against prominent players in the industry Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Monitor service demand and performance to plan for adequate resources that meet business needs Create and manage digital catalog of products/services with their details, specifications, and price Organize and group data or items based on various criteria Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. A website or login for customers to access information Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Track the management and flow of data throughout the organization Protect sensitive data for digital privacy Graphical representation of data Tools that provide relevant information at specific times to support judgments and courses of action Automatically scan the network for devices and take pre-defined actions upon discovery Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Editing tool that allows users to drag and drop images, icons, widgets, or other components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Information, data and reports that are being tracked over time Analysis of impact/effect on IT services and other business processes Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Track interaction history by documenting conversations for contacts Ensure internal objectives and compliance with policies are met Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Oversee people and resources to carry out an investigation Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage risks related to IT systems Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Manage license files and packages purchased in a centralized repository Track and organize the number of licenses available to the organization Maintains a history of customer licenses Ability to chat online in real time Adapt content to display differently based on viewer location Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application A way of interacting with a mobile application using items such as windows, icons, and menus Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and handle various international currencies Manage and support multiple languages Allows the software to be used on a particular computer Manage risk that occurs from systems failure or inadequate processes Track orders throughout the fulfillment process A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Generative AI models can create personalized recommendations for users based on their preferences and behavior. Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Estimate or forecast of a future scenario based on the study of present trends Create, send, and track purchase orders and their statuses Monitor wait time and abandonment for incoming requests that have not been routed Generate quotes or estimates for customers Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Manage all receiving processes within a warehouse Set an issue to repeat Creating relationships between different IT assets to define their status and dependencies in a network Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Assign available resources (human and/or non-human) to various projects and tasks Input different types of content and edit text formats, fonts, font sizes, and colors Analyze potential risks across the organization Initiate collection and analysis of known risks Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Set a time to generate routine reports automatically Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Review and uncover trends in spending activity Track the amount of money spent on a certain product or with a certain supplier Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Process of managing customer subscription lifecycle for a recurring service or a product Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Set-up notifications and alerts for web browsers and apps. An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.4 (399) 4.4 Based on 399 reviews ## Pricing Value for money 4.5 (321) Free Trial [View pricing plan details](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/pricing/) Essentials $39.00 Per User,Per Month It includes: - Incident Management - Knowledge Base - Service Portal - Asset Management - Service Catalog - Change Management - Service Level Agreement (SLA) - Groups - Custom Roles - Internationalization - Multi-Factor Authentication (MFA) - Real time 24/7 Live Chat Support - Light & Dark Mode Advanced $79.00 Per User,Per Month It includes: - Custom Fields and Forms - Advanced Automations - Runbooks - Virtual Agent - Enterprise Service Management (ESM) - Network Discovery - Contract Management - License Compliance - Change Templates & Workflows - Response Templates - Scheduled Reports - Audit History - Data Masking - API Access - Chat, Phone and Email support from a Customer Success Team Premier $99.00 Per User,Per Month It includes: - Visual CMDB and Dependency Mapping - Up to 1,500 API calls per user per minute - Runbooks - SolarWinds AI (GenAI) - Virtual Agent – Premier - Data Masking — Premier - Advanced Support Value for money 4.5 (321) 4.5 Based on 321 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (516) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (516) 4.6 Based on 516 reviews ## User reviews Overall rating 4.6 Based on 577 reviews Filter by rating 5(346) 4(210) 3(19) 2(1) 1(1) Mentioned topic Sorted by most recent AU Anonymous User Owner Director of Business Development Information Technology and Services ### "How did I like using Solar Winds Desk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 10, 2025 The overall experience was decent. The user interface was smooth and easy to use and made the experience intuitive. Pros I most liked the ease of use and the user interface was very intuitive. The dashboard made it easy to navigate and use. Cons The biggest issue was the cost per device. The other downfall is the invoicing module was primitive and did not include a recurring feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Katrina P. IT Analyst Information Technology and Services ### "SolarWinds Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2025 I have had a good experience with this application so far. It has made my job easier and more efficient. Pros It allows you to view all of your services in one convenient location and provides real time updates. Cons I do not dislike anything. I find this software to find convenient and easy to use. It is also very secure. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jesse Z. Software Engineer Computer Software ### "Great IT Support App For Technicians" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 20, 2025 Pros I personally like how it is easy to view helpdesk tickets, update them, and then close them. Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus. Cons The UI is not very user friendly. Additionally, there isn't a mobile app for IT support technicians, which would be helpful since many techs work outside of an office space. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Richard R. IT Manager Real Estate ### "Solarwinds enabling Service Delivery to Excel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 July 1, 2025 Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the abilit to hand off tickets seamlessy. Pros Custom attributes assist with multi-faceted teams, SLA, and Service management designed with a Service Desk that manages with Value. Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team. Cons Some elements require a lot of thought, Service Catalogs, but overall, an OOB experience that did not hinder progress to launch the new desk. Switched from [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) More capable product, slicker interface, more in lien with managment reporting and interactive dashboards Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GF Gabriel F. IT Intern Electrical/Electronic Manufacturing ### "Flexible UI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 4, 2025 Overall it was a good experience and user friendly Pros Knowledge Base Article Access can be Customized Cons Domain management requires the enterprise plan Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB aaron b. Administrator Retail ### "SolarWinds Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 December 18, 2024 Pros accuracy of timeline and real time viewing Cons no actual call support to troubleshoot or actual real person to explain or breakdown a solution to any issues at hand Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rasheed S. System Support Technician Retail ### "System Support Tehnician" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 December 16, 2024 My overall experience has been good with the application due to the multiple networks i monitor on a day to day basis which make it easy to preempt issues. Pros Easy access to monitoring multiple networks Cons Lack of technical support to direct comments, questions or query's to Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Owner Information Technology and Services ### "Streamlining IT Support for Small Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 25, 2024 Pros SolarWinds Service Desk has significantly improved my small business's IT management by providing a user-friendly platform for addressing and resolving issues. The easy-to-use platform allows me to quickly track tickets, and automate repetitive tasks, saving me time and effort. The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery. Cons SolarWinds Service Desk's advanced features require some learning, dedicate time to explore its capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SE Samuel E. Database administrator Warehousing ### "Great Product." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 8, 2024 Pros Ease of use and good value for money as well. Cons Some SolarWinds products may be resource-intensive, requiring significant hardware resources and system resources to run effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Assi S. Application Developer Information Technology and Services ### "Handling IT Issues Easily " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 22, 2024 Pros From asset tracking to IT management, this tool has all we need The deployment process is quite straightforward and the customer support is amazing. Cons Quite helpful and no worthy complaints to list. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/reviews/) Popular comparisons [ManageEngine Endpoint Central vs SolarWinds Service Desk](https://www.capterra.com/compare/129478-170018/Solarwinds-Service-Desk-vs-ManageEngine-Desktop-Central)[Freshservice vs SolarWinds Service Desk](https://www.capterra.com/compare/129478-132997/Solarwinds-Service-Desk-vs-Freshservice)[JIRA Service Management vs SolarWinds Service Desk](https://www.capterra.com/compare/129478-227102/Solarwinds-Service-Desk-vs-JIRA-Service-Management) [SysAid vs SolarWinds Service Desk](https://www.capterra.com/compare/107225-129478/SysAid-vs-Solarwinds-Service-Desk)[Vivantio vs SolarWinds Service Desk](https://www.capterra.com/compare/129478-216733/Solarwinds-Service-Desk-vs-Vivantio)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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