# eRSP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eRSP the right Home Care solution for you? Explore 99 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129443/eRSP/reviews --- eRSP 4.2 (99) [View alternatives](https://www.capterra.com/p/129443/eRSP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eRSP Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews DC Dianne C In-Home CaregiverHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I enjoy being able to merge into managing record keeping of hours worked, duties performed, communications notes and look at my schedule and client information, to name a few pros.“ April 3, 2025 DN Dana N Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “This sometimes causes issues for both staff and payroll, requiring manual adjustments.“ April 24, 2025 PT Phyllis T Human Resources ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. “ April 23, 2025 AJ Ashley J Office administratorHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “The constant updates that don’t allow CG’s to sign in or out properly.“ April 23, 2025 FB Felicia B DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The platform is intuitive for both office staff and caregivers, which makes scheduling, documentation, and communication incredibly smooth.“ April 23, 2025 BR Brian R OwnerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Customers have expressed frustration with this forcing me to continue downloading a month of visit notes and then sending them to customers.“ February 24, 2025 DN Dana N Operations ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I like the real-time updates and how easy it was to track caregiver shifts and client details in one place.“ April 24, 2025 MG Makeah G CaregiverMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Having to go thru each item even tho you did not do the task that day. And how it somehow forgets the signature after signed by the participant.“ February 17, 2025 ## Showing most helpful reviews Showing 1-25 of 99 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LN Laura N. COO Hospital & Health Care Used the software for: 2+ years ### "User friendly solution" March 25, 2025 5.0 I have no complaints about eRSP. Their customer service is excellent whenever I have a new issue to overcome and they are very quick to respond to and resolve requests. Pros That it is an all-in-one solution for my small healthcare company including EVV which is required by all the payers we have contracts with. Cons The cyber attack last year was scary and there was no option to do anything other than keep track of all the scheduling, payroll hours and billing on paper during the outage. Switched from [Homecare Homebase](https://www.capterra.com/p/82177/Homecare-Homebase/) Their product was clunky and not user friendly, it had many drawbacks including the fact that there was no EVV. Review Source Response from Kaleida Systems March 28, 2025 Thank you for your feedback, Laura! We greatly value your business and look forward to continuing to work with you! tF tammy F. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "ATHCS & eRSP " February 17, 2025 4.0 Overall, the product has worked great for ATHCS. There have been some highs and lows throughout our partnership, I do feel that things are on the right track. Pros I like the fact that even though there has been known issues, the team is working to resolve and move forward with a better product for consumers. Cons Although it is getting better, customer service response times. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/)[MYEVV](https://www.capterra.com/p/268156/MYEVV/) Reason for choosing eRSP Ease of set up. The ersp team assisted in the training. Switched from [MatrixCare Private Duty](https://www.capterra.com/p/89993/Brightree-DME-HME/) They were not ready for EVV and we were not going to be compliant for state mandates. Review Source Response from Kaleida Systems February 25, 2025 We appreciate your business, Tammy! AM Angelica M. Director of Operations Hospital & Health Care Used the software for: 1-2 years ### "Improving performance, resubmits needs a work around" April 23, 2025 3.0 I see the efforts made to improve efficiency and software issues. With the change health and eRSP hack, there were no contingency plans in place for resubmissions/billing. We are still struggling to rebill 2024 claims. There have also been issues with EVV and eRSP. Pros Client and caregiver profile designs are amazing. The amount of data we are able to collect and store for client care matching is incredibly helpful. Management reports and tasks are an essential tool for tracking KPI's Cons Billing issues, the inability to open previous claims without an eRSP rep for resubmissions. App issues with clocking. Review Source Response from Kaleida Systems May 7, 2025 Good evening Angelica, thank you for taking the time to provide us with this feedback. Our team would love the opportunity to assist you with your concerns around billing, clocking and EVV. Please reach out to our team at 888-262-4166 or ersp@kaleidasystems.com and schedule some time for us to take a look at these with you. JJ Joy J. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Improved Features and Excellent Support" February 25, 2025 5.0 My overall experience with ERSP so far has been great. We were with this software about a year ago and have recently returned, and I have to say, the new added features have made it even better than before. The improvements have enhanced its functionality and made it even more user-friendly. We’re very pleased with the progress and how well it meets our needs. Pros What I love most about our ERSP is how user-friendly and efficient it is. It’s the perfect solution not just for our office staff and team, but also for our caregivers. The built-in scheduling, billing, and payroll features make everything so easy to access and use. It simplifies our workflow, saves time, and ensures everything runs smoothly. The software’s design and functionality truly make a difference in our daily operations! Cons While the software is highly efficient and user-friendly, one drawback is the limited access to customer service. It can be challenging to get someone on the phone right away when assistance is needed. Having more immediate support would make the experience even better. However, our account rep has been amazing at returning calls and setting up Zoom calls as needed, which has been a huge help! Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) Easier to Use and More User-Friendly: A Great Experience with the Software. Review Source Response from Kaleida Systems March 11, 2025 Thank you for your feedback, Joy! We greatly value your business and look forward to continuing to work with you! KT Kacey T. Billing Coding Director Hospital & Health Care Used the software for: 2+ years ### "User Friendly EVV System!" April 23, 2025 4.0 Overall, great system and very easy to use. And the development team is always trying to keep up with demands and create new features. Pros Ease and navigation of each area, Absolutely LOVE Global Features too!!! Cons One issue was if someone was made inactive but still logged on to the app; the Caregiver could still clock in and or still be in the visit. I wished there were a hard stop for that. Alternatives considered [Santrax Agency Management](https://www.capterra.com/p/129444/Santrax-Agency-Management/) Reason for choosing eRSP Cost and ease of use of the products at the time Review Source Response from Kaleida Systems May 7, 2025 Thank you so for taking the time to provide your review and feedback. We would love to hear more on your thoughts for possible product enhancements. Please feel free to submit your suggestion thru our crowdsourcing tool at https://ersp.canny.io/. VR Verified Reviewer Staffing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Cumbersome, clunky, not intuitive" August 29, 2019 3.0 Abismal. Pros Somewhat easy to change caregivers' pay rates. Cons So many things. You can't just search for a client's schedule. You have to have the full schedule open and use command/control F to find their names, or have the client list open and do the same. It's a Sunday and they want to know who is coming today and tomorrow? Scroll all the way back to the top, hit "next" and wait. Then command F to find them in the long list again (if you're using the calendar view). Search for them and you get their care plan instead. Caregivers are searchable, and you can view their schedule by looking at the availability tab, but you can't click the names of the clients they're working for to pull of client info. Messages don't refresh so you constantly have to remember to refresh if you're staffing a case. Language isn't intuitive. Want to look at a client's info on the large calendar setting? Click " click to maintain order". There is so way to differentiate contacts, whether it's emergency, POA, scheduler, etc. There is no easy to read a monthly calendar view. Overall the system takes too many clocks to get a job done, isn't intuitive, and isn't easy to read. Important info doens't pop off the page. There is WAY too much text. Not visually appealing. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Company merged with another company and we were forced to switch. Review Source VB Victoria B. operations manager, scheduler Health, Wellness and Fitness Used the software for: 2+ years ### "Operations Manager/Care Specialist Manager/Scheduler/Trainer/Caregiver" May 9, 2025 4.0 overall, I have been working in eRSP for many years I love exploring and learning all the new features added. I enjoy a challenge trouble shooting problems in eRSP before I give up and call support for help. At that point I face palm myself and graciously accept a new challenge when it comes. I am impressed on the bounce back after the security breach, even though it took a while eRSP returned with great improvements. Pros I like that there are always improvements being made for the better. I enjoy that I can work on eRSP wherever I go, on practically any device I have at hand. Cons The app seems to always be the problem with the caregivers. It loads quite often for long periods of time. I do prefer to teach new hires and use the Web version vs the app. "Network failure" often. Review Source Response from Kaleida Systems May 13, 2025 Hi Victoria, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! PT Phyllis T. Human Resources Manager Hospital & Health Care Used the software for: 2+ years ### "Comfort Keepers Summerlin Review" April 23, 2025 5.0 This program does what it was designed to do. The fact that the applicant information fall into your computer saves you time in not having to create spreadsheets because it tracks all activity on the applicant both current and terminated. I love the reports that can be created based on your needs. Pros I love the fact that I can trace the progress of my applicants. Cons There is really nothing I dislike about the program. There is nothing that I can currently think of that I would change about the program as it accommodates what I need. Review Source Response from Kaleida Systems May 7, 2025 Good evening Phyllis, thank you so much for this wonderful review. We are thrilled that eRSP is working so well for your needs. Should you need any assistance in the future please do not hesitate to reach out to our support team at 888-262-4166 or ersp@kaleidasystems.com. EL Elaine L. Client Coordinator and Office Manager Hospital & Health Care Used the software for: 2+ years ### "Functional & Effective Electronic Records for Agencies" April 23, 2025 4.0 Overall, the software does what is needed to schedule caregivers, offer a way for staff to see their schedules and keep client records. We are in the process of utilizing electronic visit verification to also be compliant with state requirements for MediCal recipients who are given grants for home care. Pros The software is easy to navigate and is user friendly. Caregivers with little or no experience with technology find it easy to use. Cons Support staff response time is sometimes slow. Review Source Response from Kaleida Systems May 14, 2025 Thank you for taking the time to provide the review Our SLA is within 48 hours; however, we strive to answer calls live and respond to all requests in less than an hour. Thank you for your patience while we continue to work on improving your experience LS Luke S. Chief Operations Officer Individual & Family Services Used the software for: 2+ years ### "eRSP Works Well for the Direct Support Industry" April 23, 2025 4.0 For the most part, eRSP has been meeting our current needs. We are forced to perform several payroll and billing report tasks manually due to the limitations of report creation. It is one size fits all unless you pay for the customization, which can take a while. Pros eRSP has the setup for our unique industry. Most timekeeping platforms don't provide the features and customization that we require for daily operation. eRSP has provided our staff the ability to clock in and clock out wherever they are working in the community. Employees can complete shift reports directly on the app and record their mileage directly on each shift. Cons The eRSP crash last year left us crippled. Although most bugs are fixed now, there were several months of bugs that cost us time and money to work around. This caused headaches for our staff and admin teams. The customization is great, but it can take a long time to develop and implement. Review Source Response from Kaleida Systems May 13, 2025 Thank you for your feedback, Luke! We greatly value your business and look forward to continuing to work with you! CB Cyreeta B. Director Hospital & Health Care Used the software for: Less than 6 months ### "Great for Start-ups " April 23, 2025 5.0 My overall experience has been amazing. So communicative, and being a start up, they have helped to not stress about things. Pros I’m beginning my journey with eRSP, and I’m excited to get started just by the initial call. Each of my correspondence has been great. Cons I have no issue with eRSP. I’m in the process of onboarding, and everyone that I communicate with is supportive through it all. Alternatives considered [eCaring](https://www.capterra.com/p/182217/Home-Care-IT/) Reason for choosing eRSP eRSP is a one stop shop. I can literally do everything here Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) No Communication and the long term commitment Review Source Response from Kaleida Systems April 30, 2025 Hi Cyreeta, Thank you for taking the time to complete this review, We greatly value your business and look forward to continuing to work with you! DW Dawn W. operation manager Hospital & Health Care Used the software for: Less than 6 months ### "Operations Manager" March 25, 2025 5.0 Our overall experience has been great. We are pleased with the program, the customer service as well as the support offered. Pros We love that eRSP is user friendly and easy to navigate. Cons We loved all the features except we were not able to utilize the system for our medicaid oasis. Alternatives considered [Caretime](https://www.capterra.com/p/229462/Caretime/) Reason for choosing eRSP Our sister company currently uses eRSP and is very satisfied. Review Source Response from Kaleida Systems March 28, 2025 Thank you for your feedback, Dawn We greatly value your business. Please feel free to add an enchantment request to our crowdsourcing platform at https://ersp.canny.io/ DR Darla R. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall great review" February 19, 2025 4.0 Overall eRSP has been great. The customer support especially \[sensitive content hidden\] is great. \[sensitive content hidden\] gets to the bottom of whatever problems from EVV to app issues. We still have a few app issues, but it all seems to be around one staff. It would great if we had a number that staff could call and fix their issues with app. Pros The system is user friendly and if you don't understand something there is usually a video or article that can help Cons Sometimes that the calculation of a plan is off, and we have to adjust it to make sure we can still set up schedules that need to be done. Review Source Response from Kaleida Systems March 11, 2025 We appreciate you taking the time to provide feedback. We would be happy to assist you with any issues you are having with care plans. Please contact us at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com RA Robyn A. Branch Manager Hospital & Health Care Used the software for: 2+ years ### "eRSP review" April 23, 2025 4.0 Pros The ability to approve notes before the family sees them, how streamlined and user friendly everything is. Cons how many clicks you need to do before you get to where you need to go. It is rarely 1click to do anything. Review Source Response from Kaleida Systems April 30, 2025 Hello Robyn, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ AD Alex D. Registered Nurse Hospital & Health Care Used the software for: 2+ years ### "A positive user experience with ersp" April 23, 2025 4.0 Very good. Updates/down time clearly displayed in advance to minimize inconvenience. Pros User friendly, ability to quickly generate reports and navigate between territories and client profiles. Cons The only downfalls stem from my own lack of training on use. Review Source Response from Kaleida Systems May 7, 2025 Thank you for taking the time to provide this feedback. Please feel free to reach out to our support team at 888-262-4166 or ersp@kaleidasystems.com and one of our support members will be happy to assist you with additional training. LW Laura W. Manager Hospital & Health Care Used the software for: 2+ years ### "Effective Platform for Home Care Agency" March 25, 2025 4.0 Been utilizing ersp for over 10 years in our home care company. Overall, ersp is a great, effective platform for home care agency. Pros Ease of use for admin and caregivers Tracking features Organization Cons slow at times. Sometimes, caregivers have trouble accessing the app at times Would like to see updates for clients to use app. Review Source Response from Kaleida Systems March 28, 2025 Hi Laura, Thank you for your feedback. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ AS Anna S. Office Mgr Hospital & Health Care Used the software for: 2+ years ### "eRSP: The Only Scheduling & Billing System You'll Ever Need" March 27, 2025 5.0 After 11 years of using eRSP, I have chosen time and time again NOT to switch scheduling systems. Pros Daily use is very user friendly. Many options to personalize what you use and see to your needs. Cons Should make a search bar to find things when making changings to options and layout. Review Source Response from Kaleida Systems April 9, 2025 Hi Anna, Thank you for taking the time to complete this review. We greatly value your business and look forward to continuing to work with you! Please add any enhancement requests at https://ersp.canny.io/ NI Nancy I. Office Mgr. Individual & Family Services Used the software for: 2+ years ### "Here's What I Think about eRSP..." February 17, 2025 4.0 I think overall, my personal experience has been good. I don't use it quite as much as others in my company do, but we have been using it for almost 11 years and so far, so good. Pros The thing I like about eRSP is that it's like a one stop shopping spot. Just about everything I need is there. Cons The thing I like the least is that sometimes when I run a report, I will put in the dates that I want, and it doesn't always show the dates I put in. Review Source Response from Kaleida Systems March 11, 2025 Hi Nancy we appreciate your feedback. We would be happy to assist you with your reporting issues. Our support team can be reached at 888-262-4166 option 1 or by email at ersp@kaleidasystems.com sR sasikala R. CEO Mental Health Care Used the software for: 1-2 years ### "Great experience " February 18, 2025 5.0 I have a great experience with ERSP. I can check my hours were ever I go. Specially travelling places my client has no staff i have to find out why the client has no staff today. Also check each week how many hours we completed for client. Pros ERSP was so help full to checking my staff and Clients Schedule's. Cons sometimes sign was done. But not that happened lately. Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback. Please call us directly with any additional detail you'd like to share at 1-888 –262- 4166 so we can take a closer look, or visit https://ersp.canny.io. KH Kyle H. Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Quick Responses " February 17, 2025 4.0 Overall I have been satisfied with my experiences Pros I appreciate the quick responses, especially from \[sensitive content hidden\]. With all of the state changes in Indiana she has been very attentive to our needs to go things changed and up and going. Cons Difficulties with the app and of course the blackout we had last year. Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback. We apologize for the experience during the outage in January 2024 and greatly value your continued business and partnership. It was a hard time for all of us! We would love to hear more from you about how we can improve the app by calling us directly at 1-888 –262- 4166 or visiting https://ersp.canny.io. KA Kate A. Bookkeeper Health, Wellness and Fitness Used the software for: 2+ years ### "We love eRSP" February 17, 2025 5.0 eRSP has helped our company grow in more ways than one. Not only is the support top notch but the program is very easy to navigate. We love our service with eRSP. Pros It makes scheduling and billing so much easier! We use every aspect of eRSP and we love when new features come. Cons Nothing, it is perfect for our company! The updates are normally quick and effective. The only time I was frustrated was when eRSP went down January 2024. Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback, Kate! We greatly value your business! CS Carolyn S. Owner-GM Individual & Family Services Used the software for: 2+ years ### "CK 523 Review" February 26, 2025 3.0 It has been a long 22 years, I have seen many changes Pros Ease of use and notifications and schedule tracking Cons Report writing/customization is not available. Review Source Response from Kaleida Systems March 11, 2025 Thank you for taking the time to provide the review. We would be happy to assist and discuss customization. Please feel free to reach out to our team at 888-262-4166 option 1 or by emailing us at ersp@kaleidasystems.com MJ Marie J. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "eRSP HR Review " March 25, 2025 4.0 my overall experience is good. I like the ease of use and it works well for the company in getting the work done that is needed. Pros I like that it is easiness of being able to navigate. Cons that it doesn't auto save and some reports need to be simplified. Review Source Response from Kaleida Systems March 28, 2025 Hi Marie, Thank you for taking the time to complete this review. The reporting functionality is on our roadmap, this can be found at https://ersp.canny.io/ Please feel free to add any enhancement request here as well. LM LAMIN M. owner Hospital & Health Care Used the software for: 6-12 months ### "joy of using Ersp" April 23, 2025 4.0 it going well except for when I need help. Pros it is very easy to navigate if you understand it. I love how it has all in one applications. Cons Manual invoicing is hard. no immediate help when you need help. Review Source Response from Kaleida Systems May 7, 2025 Hi Lamin, thank you for your positive review. Our support team would love the opportunity to assist you with getting your manual invoicing process more streamlined. Please contact us by phone at 888-262-4166 or by email at ersp@kaleidasystems.com. AM Amber M. Office Assistant Hospital & Health Care Used the software for: 1-2 years ### "How I rate eRSP" January 29, 2025 5.0 Overall, I am pretty happy with eRSP. It has it issues but they usually fixed within a good frame of time Pros Its pretty easy to navigate. I usually can figure out any issues or can call support. Cons Sometimes it run slow and seems to have alot of scheduled maintence Review Source Response from Kaleida Systems February 25, 2025 Thank you for your feedback! We will be rolling out a regular maintenance calendar to mitigate interruptions during business hours please keep an eye out for communications. We appreciate your business! Similar Products Featured