# Page 8 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (427) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 8 - Reviews of ResNexus ## Showing most helpful reviews Showing 176-200 of 427 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Momoyo K. Business Manager Hospitality Used the software for: 2+ years ### "The best customer support" June 16, 2023 5.0 We are satisfied with Resnexus customer support team. They are knowledgeable, friendly and solve our problems instantly. Pros Your customer support team members are very friendly, supportive and patient! Cons We can not think of anything at this time. Review Source Response from ResNexus June 29, 2023 Momoyo, Thanks so much for the great review and for mentioning our customer support! We love serving you and your business! SF Stephanie F. Operations Director Recreational Facilities and Services Used the software for: Less than 6 months ### "Revenue management for RV Parks/Resorts " January 7, 2021 5.0 From the beautiful map and website they are creating to the one on one training you receive, ResNexus ticked all of the boxes for us. Thank you \[SENSITIVE CONTENT HIDDEN\] The ResNexus team turned what could have been a nightmare into a piece of cake. Pros While new software programs can be intimidating, ResNexus is user friendly even to someone that has never used any type of booking/reservation system. A cloud based, multi property system and an integrated website means better customer retention. As well as being able to view and export revenue or occupancy reports on the go if needed. Individual log-ins with separate security clearance for multiple users means our GM can run a more secure staff. Cons To date only two. 1. There is not a choice of Director or Owner listed for security clearance. GM is the the top . I would like to see a more graduated clearance. All access for Owner or Director, then slightly less for a GM. 2. The ability to integrate with a gate system. Alternatives considered [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/)[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[Firefly Reservations](https://www.capterra.com/p/190984/Firefly-Reservations/)[RDPWin](https://www.capterra.com/p/2443/RDPWin/) Reason for choosing ResNexus After reviewing many programs, ResNexus was the only one that was able to meet the 27 item "must have" list I used to compare each company. Review Source Response from ResNexus January 11, 2021 Stephanie, Thanks for taking to the time to leave us some feedback. We're happy to hear we were able to meet your needs. SL Silvia L. Innkeeper Hospitality Used the software for: 2+ years ### "Great Software along with Outstanding Customer Service" June 20, 2023 5.0 Pros Very intuitive, can always get a hold of someone even after hours. Have many videos on line to help with any problems. Cons Would like better texting options for confirmations, reminders and receipts. Review Source Response from ResNexus June 21, 2023 Silvia, Thanks so much for mentioning our customer service and for your feedback! We appreciate you and your business! AS ADRIENNE S. Innkeeper Hospitality Used the software for: 2+ years ### "Excellent Choice for small Hotel, RV Park or B&B" September 27, 2019 5.0 Overall experience over the last 6 years has been excellent. I value their customer support and website team. I especially enjoy the training academy that they put on every year where many innkeepers can meet, network, learn and give feedback for the continuous improvement of this software. In particular, I love that Resnexus listens. Pros Resnexus support it awesome and they really care Love the visual grid and the ability to make fractional bookings Automatic Welcome and Thank you emails Automatic Confirmations with unique descriptions for unique rooms Yield Management Easy to use Website integration On-going training Continuous Innovating Excellent Customer Service Cons I wish the integration with quickbooks worked for me; but I hear they are working on it. Hoping for Day Tour Integration as we offer a number of charters & tours; there is a work around but can't wait to have that simplified Review Source DD Denny D. innkeeper Hospitality Used the software for: 6-12 months ### "i love resnexus" June 10, 2023 5.0 i love the support available. Pros excellent customer service always able to answer my questions. Cons hard to learn, and not very good introductory tutorials Reason for choosing ResNexus lots of other innkeepers i know use it Review Source Response from ResNexus June 26, 2023 Denny, Thank you for your feedback and taking the time to leave a review! We appreciate your business. SB Sandra B. Sales and Front house manager Hospitality Used the software for: 6-12 months ### "Excellent " June 24, 2023 5.0 I honestly can not fault them. If you are thinking of changing your system, contact them and get a demo. You will not be disappointed in changing at all. Pros Started using ResNexus last October and wow so glad we did. Easy to use and great functions. Support from them is fantastic. We found things on the system we needed and as soon as we asked, they are only willing to work with us and accommodate our requirements. They are there for you as a client every step of the way, from the start, training, helping, advice and listening to you. Pricing is cheaper than most. Cons Nothing as any problems or niggles that came, once informed ResNexus they solved it. Reason for choosing ResNexus Price Nice product in the demo Helpful staff Review Source Response from ResNexus June 29, 2023 Sandra, Thanks so much for choosing ResNexus, we love serving you and your business! We appreciate you taking the time to leave such a wonderful review! CS Cheryl S. Owner and Innkeeper Hospitality Used the software for: 2+ years ### "Excellent Service" June 13, 2023 5.0 Great. Pros Product fits all of my needs and support is outstanding. Cons Maybe holiday messages to choose from and automatically send. ecards. Review Source Response from ResNexus June 26, 2023 Cheryl, Thanks for the great review! ResNexus Pro and Premier editions do have holiday email templates that you can choose from and automatically schedule to send. You can also send text messaging as well. If you need assistance, please email support@resnexus.com or contact your support representative. We appreciate you and your business! KR Katherine R. Owner Hospitality Used the software for: 2+ years ### "Amazing Staff" May 19, 2023 5.0 Pros They have great customer service. The software is also user friendly. Cons None that I can think of. I've been very happy with it so far. Review Source Response from ResNexus May 23, 2023 Katherine we appreciate the kind words and great review! Thanks for letting us serve your business! KT Kristina T. Manager Hospitality Used the software for: 2+ years ### "what old dutch thinks" July 5, 2023 5.0 Overall experience is wonderful Pros User Friendly and excellent support group if help is needed Cons I think the housekeeping section could use an update Review Source Response from ResNexus July 7, 2023 Kristina, Thanks for the great review and feedback! We appreciate you and your business! SH Sherrie H. Owner Operator Hospitality Used the software for: 2+ years ### "A Real Life Saver for a Very Happy Customer" November 22, 2020 5.0 I love that I can access and take reservations on my cell phone no matter where in the world I am. Pros I first got ResNexus when I married my husband, who is a pastor, as his church was 45 miles from my B&B, and we spent half our time at the parsonage. With Res Nexus, I was able to manage, update, and take reservations no matter where I was. We also travel a lot, and ResNexus is a life saver when we're on the road, out of state or even country as I can access it anywhere at anytime. It's easy to use, and the features are ideal for tracking and communicating with guests, especially return visitors. I have been with them for 16 years and am very happy with their product and customer service. Cons I have no cons to list. I am completely content with the software. Review Source Response from ResNexus November 25, 2020 Sherrie, Thanks for the great review. We're glad to hear you can travel and still manage your business through ResNexus easily. LD Laura D. Co owner Hospitality Used the software for: 2+ years ### "Best product for our small business many years" November 24, 2016 5.0 I can't remember when we started with Resnexus, at least 6 years ago, to allow us to enter into the world of online reservations. It has done a great job of that and so much more. The team is always ready to help us with questions or problems and continue to add new programs and features to improve the overall scope and quality. We don't pay for that which we don't feel serves our business well so the fact that we have continued with Resnexus says volumes! Thanks for a great product and great service. Pros It's comprehensiveness and ease of use. Cons Well, it would always be fun if it weren't so expensive. I have a hard time finding the place to print out an arrival folio for our guests to sign at check in. We still use the program our son wrote for us for that particular print project and occasionally I can't get into that program and have to print something suitable from Resnexus. We don't like the look and info. provided on Resnexus's form as well and as I said, I have to search around each time to find where that form is. Our program has the option to print the day's arrival folios with one click and that would be nice. Review Source KS Kandi S. Owner Hospitality Used the software for: 2+ years ### "Best Reservation Software Ever!" October 26, 2016 5.0 This software is user friendly and saves so much time regarding incoming reservations! Every aspect of the reservation system for a motel is completely covered and then some! Reports are numerous and very helpful with financial, occupancy and communication aspects of business. Buying the software though without excellent support isn't worth much. The Resnexus team is great at answering questions and providing assistance when you need it. It's a win win for everyone involved. We have had other software companies try to recruit us but quite frankly, we have no interest in converting to someone else. We are extremely satisfied!! Pros User friendly, complete with extras. I love the way there is always something new; something done better to make the system work better for us. The Resnexus team is great at listening to what people's needs are and responding to them! Cons minor glitches that Resnexus is always on top of and makes it a point to fix right away. Review Source PR Pat R. Owner Hospitality Used the software for: 2+ years ### "Completely Satisfied" June 21, 2023 5.0 It saved us time with certain automated features Pros Love everything and especially the customer service. Cons Love everything and especially the customer service. Review Source Response from ResNexus June 22, 2023 Pat, Thank you so much for the great review and for mentioning our customer support! We love serving you and your business! PM Pam M. Innkeeper Hospitality Used the software for: 2+ years ### "Everything I need in one place" November 22, 2020 5.0 The staff is personable and skilled in their roles. Resnexus is continually creating new ways to grow my bottom line. Pros All in one marketing, reservation and reporting, ease of use and mobility allows me to operate seamlessly, with a professional image while operating anywhere I need to be. I tried other systems for less money but saw my numbers increase significantly with my return to Resnexus. Cons Initially I didn't want to make the investment. It is well worth the money. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus Seamless flow through mobile and desktop from reservation through collection and reporting. Review Source Response from ResNexus November 25, 2020 Pam, Thanks for your review. We're glad to hear your numbers are up. CH Curt H. President Hospitality Used the software for: 2+ years ### "Not Surprised " November 22, 2020 5.0 The ResNexus software runs a huge percentage of all the functions of my business allowing me to focus on the marketing and goodwill of my business rather than spending hours on the things that are not revenue positive about running a business. ResNexus has my back office covered. Pros Most days I feel like the software was written or created just for me because it addresses every situation with ease that comes before me because of our business. Keep in mind that a big portion of our business occurs in the country of Mexico. This complicates things because we are now dealing with the tax filings in 4 separate taxing districts in two countries. Two cities and two federal governments. The software handles it like a champ. Cons I can’t think of anything that bothers me about the software Review Source Response from ResNexus November 25, 2020 Curt, Wow, what a great review! We're happy to serve you and help make running a complicated business easier. KC Karen C. Owner/Operator Hospitality Used the software for: 2+ years ### "Great Product! Use only the features you need to manage your lodging business." June 17, 2023 5.0 Pros Seamless integration with other on-line booking agents so I only have to manage one calendar. Cons For a business of my size (2 guest rooms) there are many options I don't need and don't use. I wish there was a simpler version for a reduced fee tailored for the very small lodging properties. Review Source Response from ResNexus June 21, 2023 Karen, Thank you so much for the great review! We appreciate you and your business! SP Stan P. joint owner Hospitality Used the software for: 6-12 months ### "Kickstart RV Software" November 19, 2020 5.0 Building a new RV Park and choosing the best possible online solution was imperative. We selected Resnexus based on their feature rich software, competitive pricing, and responsive customer service. Our visit to Resnexus in Salem, Utah was the clincher. We had worried about marketing and building the business but thanks to the power of a Resnexus web site linked to Resnexus hospitality software we spent very little on marketing. We discovered that most guests found us on Google and quickly were linked to our web site and other contact information. Couldn't have imagined a better first year to our RV Park thanks to Resnexus. Pros During season I use the software many times daily to assist guests with registration, changes, cancellations and refunds. All of this can be done quickly using the grid and other easy to access screens. I love being able to use my phone or computer to give me full access to features. I literally take the office with me wherever I am. Cons We were a new startup and developing our web site to interface seamlessly with Resnexus was the biggest challenge. Reason for choosing ResNexus Features Performance Price Customer Service Review Source Response from ResNexus November 20, 2020 Stan, Thanks for your great review. Congratulations on a stellar first year, with many more to come! LC Luanna C. Owner Hospitality Used the software for: 2+ years ### "ResNexus is invaluable for our reservations! " November 19, 2020 5.0 ResNexus has been very valuable to the success of our small Boutique Inn. We could have never dreamed that our reservations coming in could go as smoothly from worldwide travelers! The system allows us to be better productive innkeepers! Resnexus is a wonderful company and we love our Red Carpet Specialist \[SENSITIVE CONTENT HIDDEN\] ResNexus is much more than a reservation management company.. they are people helping people.. family! Pros We love that this system is integrated with the OTAs and that our calendar works with them as well as the ease of the booking engine. Guests can select rooms with ease and can be booked in seconds. It is very secure as well. Cons Really haven’t experienced any negative yet with software system. Review Source Response from ResNexus November 20, 2020 Luanna, Wow! what a great review. We're grateful we get to work with fantastic business owners and innkeepers like you! RH Rebecca H. Manager Hospitality Used the software for: 6-12 months ### "Great company" February 21, 2024 5.0 Been a great experience. They are always ready to help with any problems that may arise. Pros User friendly, great customer service team if you ever have questions. Cons When there is an issue and it is after hours. Review Source Response from ResNexus March 13, 2024 Rebecca, Thank you so much for the wonderful review! We appreciate you and your business! RM Ron M. Owner Hospitality Used the software for: 2+ years ### "Can't operate my business without it" November 22, 2020 5.0 The team at ResNexus has been awesome. They are always available to help and support, although there is very little need to have to call them. Pros ResNexus is like having an extra employee or two!! I use ResNexus for marketing, booking, and website. The product and service are amazing!! Cons I wish that it could be integrated with my current lock system. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus US support and personal service could not be beat. Review Source Response from ResNexus November 25, 2020 Ron, Thanks for your wonderful review. We're happy to hear you're satisfied with ResNexus. Thanks for your continued business. cL carolyn L. owner Hospitality Used the software for: 2+ years ### "Owner Hudson B&B" November 22, 2020 5.0 The best! Pros The system is user friendly and it was remarkably easy to transition from RezOvation to ResNexus. Tried Eviivo much to my dismay and Think, no comparison. What has been the best is \[SENSITIVE CONTENT HIDDEN\] and the technical and immediate assistance available at ResNexus. Best technical support ever. Cons There are no features that I dislike. It was relatively easy to integrate other booking platforms, i.e., booking.com and authorize to connect with InnPayment. The integration with bookings is flawless with NO double bookings or charging errors. Reason for choosing ResNexus See above. Review Source CC Cassey C. Assistant Manager Hospitality Used the software for: 1-2 years ### "Amazing helpful software" August 24, 2022 5.0 Over all I really think that it's a great program it's one of the easier ones to train new employees on and I really like it. Pros I like that it's pretty straightforward. There are a lot of things to learn but they make it so that it's an easy process . Also being able to login when I'm away from my desk is great. Cons That at times there were issues with the program freezing and causing my job to become a bit harder. Also learning the payment input was a bit harder for me Review Source Response from ResNexus May 23, 2023 Cassey, Thank you so much for the great review and feedback! We appreciate your business! GM Gina M. Owner Hospitality Used the software for: 2+ years ### "Robust" November 22, 2020 4.0 Overall very good, or else I would go elsewhere. Pros This software does almost everything and more. If you are just looking for a simple booking engine, you might be better off with a cheaper package elsewhere. We have lots of moving parts so for us, we use a lot of the features. There are still features we dont use as well! Cons It can be difficult to figure out basic things like minimum nights. But the support desk is very helpful. Also, I have asked for years for a basic feature upgrade, (to make different colored backgrounds customizable) to deaf ears. Reason for choosing ResNexus It looked better and had the mobile option. Review Source Response from ResNexus November 25, 2020 Gina, Thanks for the review. We're glad to hear you use most ResNexus features. EG Ellen G. Owner Hospitality Used the software for: 2+ years ### "Best Reservation Software Ever" December 20, 2019 5.0 We switched to ResNexus from another reservation system a few years ago. ResNexus' system is easy to use and they are constantly improving it. I also attend their annual training at their headquarters to make sure I am taking advantage of all their system has to offer. Finally, all the people I have encountered at ResNexus have been knowledgeable and responsive. Pros Easy of use Comprehensive Responsive support Cons I like everything about the ResNexus software. Alternatives considered [ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Review Source Response from ResNexus January 31, 2020 Ellen, Thanks for the great review and for coming to ResNexus Academy!. We appreciate your business! PO Paul O. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Best Bang for Our Bucks" November 22, 2020 5.0 Simply amazing. We recommend ResNexus to our colleagues as it is easy to use and customer support is phenomenal. Pros The software is easy to use, and offers all the features we desire to run our business. Customer service is beyond excellent. Any questions or concerns are resolved within 24 hours. Cons There is nothing that we don't like about he software. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/)[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus Personalized service and price. Review Source Response from ResNexus November 25, 2020 Paul, We appreciate your review. Thanks for recommending us to others! Talk to a Capterra advisor for free and get results within 15 minutes.