# Page 7 | ResNexus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ResNexus the right Hospitality Property Management solution for you? Explore 427 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/129392/Reservation-Nexus/reviews --- ResNexus 4.8 (427) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 7 - Reviews of ResNexus ## Showing most helpful reviews Showing 151-175 of 427 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Mark B. Owner Hospitality Used the software for: 2+ years ### "A good products for hospitality industry" June 16, 2023 5.0 Very good Pros Reservation system and the ease of using it. Cons There are no function to integrate a calendar to book massages, swims, etc, with their billing system. I have to have a separate software. Reason for choosing ResNexus Seemed easy to use and price was right, but lacking the calendar integration was an issue Review Source Response from ResNexus June 29, 2023 Mark, Thanks for leaving us a great review and feedback! We appreciate you and your business! MJ Melanie J. Onwer Leisure, Travel & Tourism Used the software for: 2+ years ### "Tried and True" November 23, 2020 5.0 Been with them for nearly 10 years and I always recommend them to new innkeepers who are shopping for their property management system. We have looked at others, almost changed then didn't, because in the end, Reznexus has been reliable, steady, and continued meeting our needs. I also like that it is a family owned company. Pros Can customize to my properties unique needs. Love the retail options, easily add packages and other items to guest reservations. The continue to innovate to keep up with technology changes in the market. Cons I'm not particularly a great technical person so sometimes I have difficulty getting set up correctly on my own. Tech support is always there if I need it and they are very friendly and get it done quickly. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ThinkReservations](https://www.capterra.com/p/182891/ThinkReservations/) Reason for choosing ResNexus Cloudbeds didn't have the retail we needed. Think was a little too new and although we loved the yield mgmt option, Reznexus got there eventually. Review Source Response from ResNexus November 24, 2020 Melanie, Thanks for your great review! And thanks for remaining a customer all these years. We appreciate it. SH Susan H. Owner Hospitality Used the software for: 2+ years ### "Most Bang for Your Buck" March 17, 2022 5.0 Very responsive to questions and quick to provide solutions. Pros I researched options extensively and used a few before settling with ResNexus. They offered the most service for a surprisingly decent price. Cons We haven't experienced any problems with this software Reason for choosing ResNexus features and price Review Source Response from ResNexus May 23, 2023 Susan, Thank you so much for the wonderful review! We love serving you and your business! KF Kevin F. Owner Hospitality Used the software for: 2+ years ### "Resnexus Rocks!" June 13, 2023 5.0 My reservation system has been flawless for last 6 years... wouldnt trade them for anyone- even if it was offered for free! Pros Customer service is THE BEST in any industry or service I engage with. Top notch! Cons Absolutely nothing... they are always attentive to my needs and respond within hours not days. Actually even minutes sometimes! \[sensitive content hidden\] is the best of the best! Review Source Response from ResNexus June 26, 2023 Kevin, No you rock! Thanks so much for letting us serve you and your business! We appreciate the great review and recommendation! Thanks for being a loyal customer! CN Cathy N. Innkeeper Hospitality Used the software for: 1-2 years ### "Resnexus has really helped my business" June 8, 2023 4.0 Having Resnexus as my channel manager has taken my business to a different level. As a sole owner/proprietor I didn't have time to manage reservations on all my platforms. Resnexus does this for me now saving me an enormous amount of time.Also, their customer service is always fast and personable. Pros The product is very user friendly. The amount of reports I can generate is excellent. Cons Since I have to report numbers to the government of Nova Scotia monthly I'd like a feature that could tell me the cumulative number of guests and rooms for any given month. Review Source Response from ResNexus June 22, 2023 Cathy, Thanks so much for the wonderful review and feedback! We are so happy to hear that you like our channel management feature. I believe our pace report allows you enter monthly information and provides the cumulative number of guests and room reservations for that date range. We appreciate you and your business! MK Michael K. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Meadview RV Park" June 15, 2023 5.0 very good service Pros site plan for booking and online support Cons no problems that were not addressed though support line Reason for choosing ResNexus 2022 academy Review Source Response from ResNexus June 29, 2023 Michael, Thanks for attending ResNexus Academy and for being such a great client! We appreciate the great review! RB Ron B. Co\_owner Hospitality Used the software for: 2+ years ### "Excellent Fit for Hospitality/Inn Keepers " January 17, 2020 5.0 As I mentioned earlier any innkeeper will do well to implement this software. We have a quality relationship with ResNexus with no plans to change. We made the change to ResNexus December of 2017. I depend on ResNexus the same as I do our banking source. Pros I discovered ResNexus from another innkeeper's website. After I reached out to their organization the presentation was well organized leading to my making the only change we have made in the nine years of our establishment. Customer service is reliable. The company operates with integrity and takes responsibility when needed. Any innkeeper would make a solid choice to use this software. Cons My comment is not a negative concerning RexNexus. When you implement the software review all your settings very carefully.My reasoning if your company works with online booking agents, it is important that your settings are correct to prevent mishaps. Just a FYI always keep a weather eye on your OTS especially if you use direct connect. Review Source Response from ResNexus January 31, 2020 Ron, thank you so much for taking the time to leave such a great review! We appreciate your business! LP Linda P. Owner Hospitality Used the software for: 2+ years ### "Customer Service representative" September 17, 2020 4.0 It's fairly intuitive but hard to find certain things because their placement keeps changing. Where the heck did you put our policies? Pros Fairly intuitive. Just wanted to let you know that the service I received from \[SENSITIVE CONTENT HIDDEN\] in Customer Service is the best I have received from Resnexus. She helped me move a reservation cancellation to a gift certificate and it took a lot of her time and effort. I also had to put her on hold a couple of times and she waited patiently for me. A gold star for her. She is the first person in Resnexus to give me the service I not only needed but expected and then some. Cons Too many changes every month. For five years I have been trying to find out what reports other users use for inputting into Quickbooks, all I get is "I don't know". If I run different reports for the same time period, I get different amounts. Review Source Response from ResNexus May 23, 2023 Linda, Thanks for the wonderful review and feedback. We appreciate your business. ResNexus strives to continue to innovate and provide great tools for all our clients. Per feedback we now have moderated the frequency of releases to better suite our clients needs while still providing leading edge innovations. RA Ragen A. Project Manager Financial Services Used the software for: Less than 6 months ### "ResNexus as Campground Practice Management System" January 6, 2021 5.0 Pros Has the best functionality for our needs, user access permissions, mass text message capability, integrated newsletter and marketing capabilities (have not used marketing at this time due to setup delays), though, we are utilizing Thank You and Welcome emails which are implementing successfully, monthly recurring site billing functionality, reservations made by phone, list view or interactive map, minimum night settings per rental type, check-in efficiency (would like to see paperless form options, told this will be expanded soon), date blocks by rental types, reporting options overall, and the incorporation of point of sale. Cons 1) Booking engine cannot default as interactive map for uses, 2) Processing fees are calculated by reservation stay date, not the date the payment of the fee was collected/paid (issue for accounting) 3) Inability for users to send or upload photos via website 4) Guest Report pulls by reservation stay date without the option to generate by reservation made date (for marketing purposes would like to see whom made reservations within a specific date range) 5) Lack of reporting coverage in regard to reservations by online sources 6) Web-builder portion of the management tool, was implemented poorly without supervision from ResNexus, though did complete satisfactory. Second in this area, there are many glitches which must be learned how t work through. 7) Wait-list setup is by specific type, not by site type 8) Lack of paperless functionality Though with the challenges, I am satisfied with the product as compared to the overall market place for campground software. Reason for choosing ResNexus Overall functionality that fit our requirements. Review Source Response from ResNexus January 11, 2021 Ragen, Thanks for leaving a review. We're happy to hear your feedback. KB Kathleen B. Innkeeper Used the software for: 2+ years ### "It's probably some of the BEST customer service I've ever experienced!!" March 6, 2018 5.0 Pros I run my own little inn and I don't know what I don't know...as I'm brand new to this business. ResNexus has helped every step of the way - they have...told me about many of things I need to consider, helped me set up best practices, given me advertising/marketing advice, helped me figure out how to handle cancellations, etc. etc. And, I've been determined to run this business myself. I wanted to begin by selling my rooms nights direct and not through third-party travel websites. They helped me set up my online reservation system and have held my hand every step of the way. Every single time I call customer service I get a totally pleasant and competent person. I don't think I've ever had an issue that hasn't been resolved. It's so nice to know that they are ALWAYS there and ALWAYS available. I honestly can't say enough about their customer service. I'm sure I have asked the exact same question more than once, and they have very politely helped me through my issue and answered my question(s) again! Long story long - I couldn't do what I'm doing without ResNexus. I just feel so safe having them on my team. I've been doing this about two years now and panic at the thought of having to switch! I'm very very happy!! Review Source HP Heather P. General Manager Hospitality Used the software for: 1-2 years ### "Love ResNexus" July 1, 2022 5.0 We were able to interstate online booking Pros The grid is very easy to use and easy to train new staff to use. Cons I wish the checkins for the day would have a countdown once you have checked in the guest. Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Reason for choosing ResNexus Features were better Review Source Response from ResNexus May 23, 2023 Heather, Thanks so much for the wonderful review and feedback! AV Alex V. Owner Hospitality Used the software for: 2+ years ### "We’ve used ResNexus since we started" June 20, 2023 5.0 We’re totally satisfied with their product and service and won’t be switching as long as we’re in business. Pros Their record keeping is extremely useful and it makes our business look professional when guests get their confirmations and receipts from us. Cons I really cannot think of anything that I do not like about ResNexus. Review Source Response from ResNexus June 21, 2023 Alex, Thanks so much for the kind words and great review! We strive to continue to innovate and make our clients lives easier. We appreciate you and your business! RH Randy H. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "A great booking engine" November 22, 2020 5.0 Pros ResNexus implemented the use of website building and design. They provided a multitude of features that allow my guests looking at my website to have greater ease of navigating through my website to view our rooms and amenities, prices and complete the booking independently from a computer or phone. Their customer service is beyond excellent. Every support staff is extremely knowledgeable of the system and can quickly and easily resolve any issues I have. They are also patient in teaching me the steps to make those changes. I also feel like their website templates allowed me plenty of options and it is much cleaner and more user friendly. They expanded allowing us to connect with other booking engines such as Airbnb, the calendar merge immediately and I've never had an issue. Cons We have recently purchased a very small resort, which is why we started using ResNexus, so I work my primary job full time as well. It is difficult for me to connect with them during their hours, I wish they had evening and/or weekend support. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing ResNexus It was highly recommended by another friend who was in a similar line of work as me. Review Source Response from ResNexus November 25, 2020 Randy, Thanks for leaving us a review. We appreciate your time and business. JM James M. Owner/Operator Hospitality Used the software for: 2+ years ### "Awesome Partner" June 13, 2023 5.0 Excellent Pros Resnexus is available to help when you call. The constant imporvements. Cons Pricing. Having to learn new features. Reason for choosing ResNexus Customer service and family business Review Source Response from ResNexus June 29, 2023 James, Thanks so much for the great review and for being a valued client! CC Cliff C. Owner Hospitality Used the software for: Less than 6 months ### "New Customer Just Onboarded" December 10, 2021 5.0 Great, \[SENSITIVE CONTENT\] was top notch to work with Pros Renexus made the process of getting my new historic inn up and running very easy. From the sales, to the my guy in onboarding, \[SENSITIVE CONTENT\] . believe me if you decide to go with this company, insist on getting Celso as you onboarding manager. He was fantastic. Never rushed, made sure all questions were answered and oversaw other departments like website building and credit card processing. True professional. Cons nothing so far I have liked all of the features Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing ResNexus all inclusive platform, inventory, website, credit card processing, booking engine, wifi lock integration. Review Source Response from ResNexus May 23, 2023 Cliff, Thanks so much for the wonderful review! And thank you for letting us serve your business! LSM Linda S. M. Owner Hospitality Used the software for: 2+ years ### "Great Help and Support" November 22, 2020 5.0 Each and every agent I have called upon for support has been over the top in the support department. Pros I did not attend a class to help with the transition. I relied on the phone support to ease into the software use. The Resnexus team has always been helpful in this manner. Cons I cannot think of anything that I am unhappy with right now. The transition gave me a little grief, but with help from the Resnexus team, it was not too bad to change over. I am happy with the company overall. Alternatives considered [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Reason for choosing ResNexus Eviivo never came through to follow up or contact me. I had emailed them with no response. Another BNB Host sent an email to me and suggested Resnexus. Review Source Response from ResNexus November 30, 2020 Linda, Thanks for the great review! We're happy to hear that our support team is meeting your needs. KS Kandi S. Co-Owner Hospitality Used the software for: 2+ years ### "Complete and User Friendly Software" July 21, 2019 5.0 Resnesus is more than a complete and balanced software package. Emails, Advertsing and customer service have really been such a blessing! The staff is easy to work with and so professional and helpful. They are great to help you when you can't figure something out and know how to fix it quickly. Proficient and helpful staff. Pros This software allows one to untilize it to its fullest functionality! Meaning, it is user friendly and there is nothing that we can think of that it doesn't do within the realm of a motel software for our 30 unit motel. Cons No issues. Continual improvements are made that make a difference in the overal operation and use of the software. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing ResNexus We looked for years and found expensive software packages that were meant for the larger motel chains. this software definitely meets our needs for the size of our 30 unit motel. Review Source MC MICHAEL C. OWNER Hospitality Used the software for: 6-12 months ### "Great Option for reservation software solutions" October 27, 2016 5.0 We started the process of analyzing the different reservation software in April 16'. Almost too many to review. Beforehand we prioritized our needs and narrowed the field based on those factors. There were 4 in the final selection that performed about the same things with similar costs. We chose Resnexus because of the outstanding customer service. From the beginning and starting with the owner Fred, we trained then trained some more on many of the facets of this system; and we are still learning after 5 months. But the tools offered make our lives better with more time to focus on guests and running the bed and breakfast. If I had one concern it would be about the costs. In our previous system that only offered a guest to reserve through our web site it cost $200 per year. Credit card process was separate and was one of the cheapest providers. Now the fee is over $1700 per year with Resnexus plus other fees from separate companies for icloud, allocator and higher credit card fees. But at this point, we feel the fees are tolerable. Pros Resnexus has almost everything needed for my reservation requirements. It is very thorough in all aspects of the process from guests management to payments to confirmations. Cons It still has some glitches. For example, my weekend, Friday and Saturday has a higher rate and also a 2 night minimum. Currently, the system allows them to reserve for a Saturday plus Friday or Sunday. Sunday through Thursday is a cheaper weekday rate. Also since we are remotely located, if a guest books for Saturday, probably 70% of them will select Sunday. Friday then will not be occupied. If Resnexus could fix this issue, the monthly fees would be covered in Friday night bookings Review Source BC Bill C. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Software does not perform as promised." January 6, 2020 1.0 When first contacted by \[SENSITIVE CONTENT HIDDEN\], he was extremely accommodating. He called at exactly when he said he would. He assured me this software would be ideal for our RV park and marina. After using it for only a short time, we started experiencing problems. At this point, \[SENSITIVE CONTENT HIDDEN\] would not return our calls and customer support was non-existant. We were either put on hold or a voice mail was left and customer service may or may not return our call. This is unacceptable in our fast-paced business environment. The software never performed as it should. We finally terminated our contract after only six months only to learn that our customers were still being billed after that termination. This software may work in other arenas, but definitely not in the RV park and marina environment. Pros Initially, we thought there would be lots of pros, but after using the software we found none. Cons The software did not perform as promised. Customer service is non-existant. Our customers were double-billed after we terminated this software. It's very expensive. Reason for choosing ResNexus Because we were promised by \[SENSITIVE CONTENT HIDDEN\] that this would be the best product for us. Lots of promises were made but definitely not kept. Review Source Response from ResNexus January 14, 2020 Bill, Thank you for the feedback. We take our customer support very seriously and apologize if it did not meet your expectations. In addition, we recognize that your property requested only to work with one specific support professional and that may have limited our company's ability to fulfill your support needs. ResNexus takes billing seriously. Our clients (including hundreds of campgrounds) process hundreds of millions of dollars accurately and securely each year. The ResNexus billing settings are handled and set by your property's staff. Double-billing may have occurred because of staff error. We would like to diagnose this issue together and invite you to call our support line. AR Alan R. Owner Hospitality Used the software for: 2+ years ### "ResNexus makes managing my property easy" June 8, 2023 5.0 ResNexus takes the guesswork out of maintaining our reservations calendar. I most appreciate the current and future stays feature, so I know who is on the books, and where I have dates to fill to maximize occupancy. I appreciate the ability to easily customize rates and discounts because of the fluid nature of my rate structure. Pros ResNexus is most valuable as a tool to create and maintain a customer reservations calendar for our property's guests. It also allows me to confirm stays with our guests digitally, so we are all "on the same page" regarding arrival, departure, amenities and expectations of the guests during their stay. Cons None. The system seems to work well for me. Reason for choosing ResNexus Ease of use, customer service in the initial selection decision, customer service since using ResNexus, and cost. Review Source Response from ResNexus June 22, 2023 Alan, Thanks so much for taking the time to write such an amazing review! We really appreciate it! We love serving you and your business! GK Glenn K. Innkeeper Leisure, Travel & Tourism Used the software for: 1-2 years ### "Covers All The Bases" August 3, 2020 5.0 It is easy to use for the basics and the more you use it the more useful modules you find. You can get as detailed as you want. Lots of automation of daily tasks. I did look at over a dozen companies before choosing ResNexus and I made the right choice. Pros I've been using ResNexus for 1.5 years and absolutely love the program. Easy to take reservations, give quotes, waitlist and communicate with guests. I moved my website to ResNexus and it is working perfectly (and looks good). There is so much to use in the Pro program: front desk, group reservations, housekeeping module, online reservations, booking engine, marketing, texting and so much more. The support is great, \[SENSITIVE CONTENT HIDDEN\] is my Support Professional and he always is there to help me when I need it. Cons Originally the Group Reservation module needed improvement. Resnexus did a complete overhaul of it and got it right. Review Source Response from ResNexus August 5, 2020 Glenn, We appreciate your business and thank you so much for the amazing review! TC Tony C. Owner Hospitality Used the software for: 2+ years ### "ResNexus Is great!" February 28, 2023 5.0 Incredible phone support. My professional \[sensitive content hidden\] has been very helpful with specific needs I have. When not available the general help staff is outstanding as well. Very efficient and never in a hurry. Pros Reservation system is easy to use for me as owner and for my guests. Can update features/information easily. Cons Some features that would be helpful are not in my tier but, thats my choice currently. Reason for choosing ResNexus Feedback from other users. Review Source Response from ResNexus May 23, 2023 Tony, Thank you so much for your wonderful review! JC Jana C. Co-owner/Manager Hospitality Used the software for: 2+ years ### " Personalized Customer Service Purple Ribbon" November 23, 2020 5.0 ALWAYS have been very good about contacting us immediately when I have a question, or have inaccurately used a function. I call them first, but if they aren't available, they respond back quickly. If my Red Carpet specialist is off for the weekend, someone else assists me so I don't have to wait. Pros I like that you can extend stays if a customer wants to edit their visit. I also like the ease of personalizing the retail items and discounts and adding personalized details to each invoice or receipt. Cons We are an event venue as well as overnight accommodations. I'd like to be able to book multiple reservations on the same day as sometimes we have a day event and then flip for a night event. Reason for choosing ResNexus I could personalize my experience using the software as I'm not just a regular Bed and Breakfast or hotel. Very unique event venue, and this works for both our venue bookings and cabins. Review Source Response from ResNexus November 25, 2020 Jana, We appreciate your great review! It's good to hear you're being taken care of by your Red Carpet Professional. April S. Camp host Hospitality Used the software for: 1-2 years ### "Can be difficult to use" August 11, 2019 4.0 We use this for making reservations, checking in guests, changing dates, and accepting payment. Pros What I like most about this program is that it is fairly easy to book reservations, to check in customers, and to edit reservations if needed. You can also take payments through this program and that is easy as well. Cons What I like least about this program is that it is tedious to use when doing certain things. When you want to book someone for a month, you have to go in and check every single day instead of just doing a range of dates. It is not very intuitive when it comes to booking multiple dates or changing dates. It is time consuming and clunky. Compared to other hotel/camping programs, this could be improved. Review Source AM Amy M. Manager Hospitality Used the software for: 2+ years ### "Lamplighter Review" June 8, 2023 4.0 The people we work with have excellent customer service. When we have a problem they do there best to take care of the issue right away. Pros It is easy to use when looking to find a guest quickly. Can access everything you need from one spot for the most part. I think the customer service that they give is one of the best. Cons The new grid coming out has too many colors and is very distracting making it harder to see reservations. Review Source Response from ResNexus June 23, 2023 Amy, Thank you for the great review and for mentioning our customer service! 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